Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Dive Tutukaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Dive Tutukaka
Valid Reviews
87 Valid Reviews
The Dive Tutukaka experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 39 |
|
45% |
| 9/10 | 28 |
|
32% |
| 8/10 | 15 |
|
17% |
| 7/10 | 2 |
|
2% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.80% Average
The raw data average (mean) for all the Dive Tutukaka valid reviews is 90.80% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
39% |
| 9/10 | 26 |
|
36% |
| 8/10 | 14 |
|
19% |
| 7/10 | 1 |
|
1% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.86% Average
The raw data average (mean) for all the Dive Tutukaka face-to-face reviews is 89.86% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Barbara McNab | 10/10 | 2932 days | 100% |
| Cherie and Dan | 10/10 | 3272 days | 73% |
| Netta Tyler | 10/10 | 3324 days | 69% |
| Theerada Wongkaew | 10/10 | 3366 days | 66% |
| Gazmira Molina | 8/10 | 3409 days | 61% |
| Jessica Nasstrom | 8/10 | 3416 days | 61% |
| Adeline | 8/10 | 3421 days | 60% |
| Rebecca Pierce | 10/10 | 3447 days | 60% |
| Jane Simmons | 10/10 | 3569 days | 50% |
| Julia Clark | 9/10 | 3637 days | 44% |
| Kristina Breitwieser | 10/10 | 3642 days | 44% |
| Olivier Anciaux | 7/10 | 3655 days | 39% |
| Justine Hoffmann | 9/10 | 3687 days | 40% |
| Ruven Rintelmann | 9/10 | 3692 days | 40% |
| Niels Hoogendooen | 8/10 | 3705 days | 38% |
| Marie Brauherr | 10/10 | 3713 days | 39% |
| Luisa and Hannes | 8/10 | 3717 days | 38% |
| Christian Boudreau | 9/10 | 3735 days | 37% |
| Manuela Opprecht | 7/10 | 4067 days | 9% |
| Damaris Mayer | 3/10 | 4067 days | 0% |
| Sophie Huybrechts | 10/10 | 4109 days | 8% |
| Ally Cook | 9/10 | 4113 days | 7% |
| Jessie Sabine | 9/10 | 4412 days | 26% |
| Katrina Gamby | 10/10 | 4770 days | 27% |
| Sonia Sennane | 10/10 | 5124 days | 27% |
| Melanie Friessen | 9/10 | 5125 days | 26% |
| Barry Baily | 10/10 | 5136 days | 27% |
| Elisabeth | 9/10 | 5145 days | 26% |
| Lotte Foged | 8/10 | 5150 days | 26% |
| Anika | 8/10 | 5151 days | 26% |
| Paul | 8/10 | 5221 days | 26% |
| Elke & Charlotte | 9/10 | 5234 days | 26% |
| Kris Gijbels | 9/10 | 5467 days | 26% |
| Patrick Gloede | 10/10 | 5472 days | 27% |
| Norm and Sky | 9/10 | 5477 days | 26% |
| Roald and Ellen | 9/10 | 5478 days | 26% |
| B Kleven | 10/10 | 5483 days | 27% |
| Ann-Katrine & Sille | 10/10 | 5487 days | 27% |
| Erland Ostberg | 8/10 | 5491 days | 26% |
| Helene Descamps | 9/10 | 5505 days | 26% |
| Heather Deobald | 9/10 | 5507 days | 26% |
| Christina Fischer | 6/10 | 5512 days | 21% |
| Shoe | 10/10 | 5579 days | 27% |
| RobThexton | 10/10 | 5732 days | 27% |
| Martin | 9/10 | 5793 days | 26% |
| cpochin | 10/10 | 5823 days | 27% |
| John Casey | 10/10 | 5835 days | 27% |
| Peter Schmidt | 10/10 | 5854 days | 27% |
| Elisabeth Egerup | 10/10 | 5861 days | 27% |
| Vera Van Schie | 10/10 | 5862 days | 27% |
| Chris Glasg | 10/10 | 5862 days | 27% |
| Klass | 9/10 | 5868 days | 26% |
| Belinda Godhard | 9/10 | 5879 days | 26% |
| Theta | 9/10 | 5882 days | 26% |
| jamesg | 9/10 | 5942 days | 26% |
| Mille Winther | 10/10 | 5955 days | 27% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5967 days | 27% |
| Eilahtan4 | 10/10 | 6005 days | 27% |
| NZDiver | 10/10 | 6066 days | 27% |
| Nikki Turner | 10/10 | 6109 days | 27% |
| Christine Dadd | 8/10 | 6176 days | 26% |
| KatieR | 10/10 | 6186 days | 27% |
| Michael Maddams | 9/10 | 6186 days | 26% |
| Russ C | 8/10 | 6188 days | 26% |
| danam | 10/10 | 6189 days | 27% |
| Katy1 | 9/10 | 6190 days | 26% |
| StefanieGermany | 9/10 | 6205 days | 26% |
| lannie | 9/10 | 6221 days | 26% |
| AbigailB | 10/10 | 6233 days | 27% |
| ReneeA | 10/10 | 6236 days | 27% |
| Ute | 9/10 | 6240 days | 26% |
| Annika | 10/10 | 6252 days | 27% |
| Salick | 9/10 | 6252 days | 26% |
| Thomas | 8/10 | 6259 days | 26% |
| Prentner | 10/10 | 6268 days | 27% |
| Evi | 9/10 | 6293 days | 26% |
| Limor | 8/10 | 6294 days | 26% |
| Christian | 10/10 | 6403 days | 27% |
| Lee Chapman | 10/10 | 6504 days | 27% |
| Jo and Tony | 10/10 | 6580 days | 27% |
| Lara Gema Conde | 5/10 | 6680 days | 17% |
| Trish | 10/10 | 6917 days | 27% |
| Fran | 8/10 | 6918 days | 26% |
| SueLinsk | 10/10 | 6918 days | 27% |
| Rosemary | 9/10 | 6918 days | 26% |
| Martin Christina | 9/10 | 6924 days | 26% |
| Meike | 8/10 | 6951 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Dive Tutukaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Dive Tutukaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Dive Tutukaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.