Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Dive Tutukaka.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
87 Valid Reviews
The Dive Tutukaka experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
The raw data average (mean) for all the Dive Tutukaka valid reviews is 90.80% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 87 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
The raw data average (mean) for all the Dive Tutukaka face-to-face reviews is 89.86% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Barbara McNab||10/10||937 days||8.96||100%|
|Cherie and Dan||10/10||1277 days||4.64||52%|
|Netta Tyler||10/10||1329 days||4.54||51%|
|Theerada Wongkaew||10/10||1371 days||4.46||50%|
|Gazmira Molina||8/10||1414 days||4.16||46%|
|Jessica Nasstrom||8/10||1421 days||4.14||46%|
|Rebecca Pierce||10/10||1452 days||4.3||48%|
|Jane Simmons||10/10||1574 days||4.06||45%|
|Julia Clark||9/10||1642 days||3.93||44%|
|Kristina Breitwieser||10/10||1647 days||3.92||44%|
|Olivier Anciaux||7/10||1660 days||3.54||40%|
|Justine Hoffmann||9/10||1692 days||3.83||43%|
|Ruven Rintelmann||9/10||1697 days||3.82||43%|
|Niels Hoogendooen||8/10||1710 days||3.61||40%|
|Marie Brauherr||10/10||1718 days||3.78||42%|
|Luisa and Hannes||8/10||1722 days||3.58||40%|
|Christian Boudreau||9/10||1740 days||3.74||42%|
|Manuela Opprecht||7/10||2072 days||2.81||31%|
|Damaris Mayer||3/10||2072 days||2.38||27%|
|Sophie Huybrechts||10/10||2114 days||3.01||34%|
|Ally Cook||9/10||2118 days||3.0||33%|
|Jessie Sabine||9/10||2417 days||2.41||27%|
|Katrina Gamby||10/10||2775 days||1.71||19%|
|Sonia Sennane||10/10||3129 days||1.02||11%|
|Melanie Friessen||9/10||3130 days||1.02||11%|
|Barry Baily||10/10||3141 days||1.0||11%|
|Lotte Foged||8/10||3155 days||0.92||10%|
|Elke & Charlotte||9/10||3239 days||0.8||9%|
|Kris Gijbels||9/10||3472 days||0.35||4%|
|Patrick Gloede||10/10||3477 days||0.34||4%|
|Norm and Sky||9/10||3482 days||0.33||4%|
|Roald and Ellen||9/10||3483 days||0.33||4%|
|B Kleven||10/10||3488 days||0.32||4%|
|Ann-Katrine & Sille||10/10||3492 days||0.31||3%|
|Erland Ostberg||8/10||3496 days||0.29||3%|
|Helene Descamps||9/10||3510 days||0.27||3%|
|Heather Deobald||9/10||3512 days||0.27||3%|
|Christina Fischer||6/10||3517 days||0.22||2%|
|John Casey||10/10||3840 days||0.0||0%|
|Peter Schmidt||10/10||3859 days||0.0||0%|
|Elisabeth Egerup||10/10||3866 days||0.0||0%|
|Vera Van Schie||10/10||3867 days||0.0||0%|
|Chris Glasg||10/10||3867 days||0.0||0%|
|Belinda Godhard||9/10||3884 days||0.0||0%|
|Mille Winther||10/10||3960 days||0.0||0%|
|Christine Van Den Berg Michele Imbach||10/10||3972 days||0.0||0%|
|Nikki Turner||10/10||4114 days||0.0||0%|
|Christine Dadd||8/10||4181 days||0.0||0%|
|Michael Maddams||9/10||4191 days||0.0||0%|
|Russ C||8/10||4193 days||0.0||0%|
|Lee Chapman||10/10||4509 days||0.0||0%|
|Jo and Tony||10/10||4585 days||0.0||0%|
|Lara Gema Conde||5/10||4685 days||0.0||0%|
|Martin Christina||9/10||4929 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Dive Tutukaka experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 72 days. However the Dive Tutukaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Dive Tutukaka experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.