Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Dive Tutukaka.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
87 Valid Reviews
The Dive Tutukaka experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
The raw data average (mean) for all the Dive Tutukaka valid reviews is 90.80% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 87 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
The raw data average (mean) for all the Dive Tutukaka face-to-face reviews is 89.86% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Barbara McNab||10/10||1301 days||100%|
|Cherie and Dan||10/10||1641 days||85%|
|Netta Tyler||10/10||1694 days||83%|
|Theerada Wongkaew||10/10||1735 days||81%|
|Gazmira Molina||8/10||1778 days||75%|
|Jessica Nasstrom||8/10||1785 days||75%|
|Rebecca Pierce||10/10||1817 days||78%|
|Jane Simmons||10/10||1939 days||72%|
|Julia Clark||9/10||2006 days||69%|
|Kristina Breitwieser||10/10||2011 days||69%|
|Olivier Anciaux||7/10||2024 days||62%|
|Justine Hoffmann||9/10||2056 days||67%|
|Ruven Rintelmann||9/10||2061 days||67%|
|Niels Hoogendooen||8/10||2074 days||63%|
|Marie Brauherr||10/10||2082 days||66%|
|Luisa and Hannes||8/10||2086 days||63%|
|Christian Boudreau||9/10||2104 days||65%|
|Manuela Opprecht||7/10||2436 days||46%|
|Damaris Mayer||3/10||2436 days||39%|
|Sophie Huybrechts||10/10||2478 days||49%|
|Ally Cook||9/10||2482 days||49%|
|Jessie Sabine||9/10||2781 days||36%|
|Katrina Gamby||10/10||3139 days||20%|
|Sonia Sennane||10/10||3493 days||5%|
|Melanie Friessen||9/10||3494 days||5%|
|Barry Baily||10/10||3505 days||4%|
|Lotte Foged||8/10||3519 days||3%|
|Elke & Charlotte||9/10||3603 days||0%|
|Kris Gijbels||9/10||3836 days||20%|
|Patrick Gloede||10/10||3841 days||20%|
|Norm and Sky||9/10||3846 days||20%|
|Roald and Ellen||9/10||3847 days||20%|
|B Kleven||10/10||3852 days||20%|
|Ann-Katrine & Sille||10/10||3856 days||20%|
|Erland Ostberg||8/10||3860 days||19%|
|Helene Descamps||9/10||3874 days||20%|
|Heather Deobald||9/10||3876 days||20%|
|Christina Fischer||6/10||3881 days||16%|
|John Casey||10/10||4204 days||20%|
|Peter Schmidt||10/10||4223 days||20%|
|Elisabeth Egerup||10/10||4230 days||20%|
|Vera Van Schie||10/10||4231 days||20%|
|Chris Glasg||10/10||4231 days||20%|
|Belinda Godhard||9/10||4248 days||20%|
|Mille Winther||10/10||4324 days||20%|
|Christine Van Den Berg Michele Imbach||10/10||4336 days||20%|
|Nikki Turner||10/10||4478 days||20%|
|Christine Dadd||8/10||4545 days||19%|
|Michael Maddams||9/10||4555 days||20%|
|Russ C||8/10||4557 days||19%|
|Lee Chapman||10/10||4873 days||20%|
|Jo and Tony||10/10||4949 days||20%|
|Lara Gema Conde||5/10||5049 days||16%|
|Martin Christina||9/10||5293 days||20%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Dive Tutukaka experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 73 days. However the Dive Tutukaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Dive Tutukaka experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.