Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Abbey Caves.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Abbey Caves

Valid Reviews

38 Valid Reviews

The Abbey Caves experience has a total of 38 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 38 valid reviews:

Rating Count Percentage
10/10 20
53%
9/10 9
24%
8/10 4
11%
7/10 5
13%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.58% Average

The raw data average (mean) for all the Abbey Caves valid reviews is 91.58% and is based on 38 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

35 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 38 valid reviews, the experience has 35 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 35 face-to-face reviews:

Rating Count Percentage
10/10 18
51%
9/10 9
26%
8/10 3
9%
7/10 5
14%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.43% Average

The raw data average (mean) for all the Abbey Caves face-to-face reviews is 91.43% and is based on 35 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

92.47%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sophie Kemp 10/10 1773 days 100%
Robin 9/10 1803 days 98%
Richard Fox 9/10 1892 days 94%
Larissa 7/10 2128 days 74%
Birthe 9/10 2144 days 80%
Lara Vogt 10/10 2150 days 80%
Madeleine Panholzer 9/10 2151 days 80%
Floren Hoenschler 9/10 2167 days 79%
Johanna 9/10 2167 days 79%
Josef Biller 10/10 2177 days 78%
Friederike East 10/10 2178 days 78%
Steph 8/10 2181 days 74%
Sophia Harnisch 9/10 2185 days 78%
Christine Schtenker 8/10 2189 days 74%
Michele Winzig 10/10 2189 days 78%
Anat Yossef 10/10 2198 days 77%
Monika Dippel 10/10 2227 days 76%
Malin Meier 10/10 2236 days 75%
Paul McDermott 10/10 2246 days 75%
Lars Hobrecht 8/10 2255 days 70%
Jose Coehlo 10/10 2471 days 63%
Daniela Wall 9/10 2508 days 61%
Emilie Normand 10/10 2558 days 58%
Dawn Mulligan 10/10 2560 days 58%
Anne Hempelt 10/10 2610 days 55%
Pelletier 7/10 2851 days 38%
Doreen Gendel 10/10 2863 days 42%
Roy Matthieu 7/10 2895 days 36%
Bernhard Fulterer 10/10 2900 days 40%
Joy Lambez 10/10 2909 days 39%
Elise Boinnot 10/10 2911 days 39%
Jan & Jile 10/10 3254 days 21%
Courtney Quintrell 7/10 3256 days 19%
Jonas Schelbert 10/10 3257 days 21%
Lis Bon 8/10 3277 days 18%
Claudia & Julian 9/10 3641 days 0%
David Boyle 7/10 4008 days 24%
John N 10/10 4339 days 27%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Abbey Caves does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

92%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.