Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Abbey Caves.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
38 Valid Reviews
The Abbey Caves experience has a total of 38 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 38 valid reviews:
The raw data average (mean) for all the Abbey Caves valid reviews is 91.58% and is based on 38 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
35 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 38 valid reviews, the experience has 35 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 35 face-to-face reviews:
The raw data average (mean) for all the Abbey Caves face-to-face reviews is 91.43% and is based on 35 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Sophie Kemp||10/10||1412 days||100%|
|Richard Fox||9/10||1531 days||95%|
|Lara Vogt||10/10||1789 days||83%|
|Madeleine Panholzer||9/10||1790 days||83%|
|Floren Hoenschler||9/10||1806 days||82%|
|Josef Biller||10/10||1816 days||82%|
|Friederike East||10/10||1817 days||82%|
|Sophia Harnisch||9/10||1824 days||82%|
|Christine Schtenker||8/10||1828 days||77%|
|Michele Winzig||10/10||1828 days||81%|
|Anat Yossef||10/10||1837 days||81%|
|Monika Dippel||10/10||1866 days||80%|
|Malin Meier||10/10||1875 days||79%|
|Paul McDermott||10/10||1885 days||79%|
|Lars Hobrecht||8/10||1894 days||75%|
|Jose Coehlo||10/10||2110 days||69%|
|Daniela Wall||9/10||2147 days||67%|
|Emilie Normand||10/10||2197 days||65%|
|Dawn Mulligan||10/10||2199 days||65%|
|Anne Hempelt||10/10||2249 days||63%|
|Doreen Gendel||10/10||2502 days||51%|
|Roy Matthieu||7/10||2534 days||45%|
|Bernhard Fulterer||10/10||2539 days||50%|
|Joy Lambez||10/10||2548 days||49%|
|Elise Boinnot||10/10||2550 days||49%|
|Jan & Jile||10/10||2893 days||34%|
|Courtney Quintrell||7/10||2895 days||31%|
|Jonas Schelbert||10/10||2896 days||34%|
|Lis Bon||8/10||2916 days||31%|
|Claudia & Julian||9/10||3280 days||16%|
|David Boyle||7/10||3647 days||0%|
|John N||10/10||3978 days||23%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Abbey Caves does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.