Ranking Score Explained

Hello there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Abbey Caves.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Abbey Caves

Valid Reviews

38 Valid Reviews

The Abbey Caves experience has a total of 38 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 38 valid reviews:

Rating Count Percentage
10/10 20
53%
9/10 9
24%
8/10 4
11%
7/10 5
13%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.58% Average

The raw data average (mean) for all the Abbey Caves valid reviews is 91.58% and is based on 38 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

35 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 38 valid reviews, the experience has 35 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 35 face-to-face reviews:

Rating Count Percentage
10/10 18
51%
9/10 9
26%
8/10 3
9%
7/10 5
14%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.43% Average

The raw data average (mean) for all the Abbey Caves face-to-face reviews is 91.43% and is based on 35 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

92.47%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sophie Kemp 10/10 1975 days 100%
Robin 9/10 2005 days 98%
Richard Fox 9/10 2094 days 92%
Larissa 7/10 2330 days 69%
Birthe 9/10 2346 days 75%
Lara Vogt 10/10 2352 days 75%
Madeleine Panholzer 9/10 2353 days 75%
Floren Hoenschler 9/10 2369 days 74%
Johanna 9/10 2369 days 74%
Josef Biller 10/10 2379 days 73%
Friederike East 10/10 2380 days 73%
Steph 8/10 2383 days 69%
Sophia Harnisch 9/10 2387 days 73%
Christine Schtenker 8/10 2391 days 68%
Michele Winzig 10/10 2391 days 72%
Anat Yossef 10/10 2400 days 72%
Monika Dippel 10/10 2429 days 70%
Malin Meier 10/10 2438 days 69%
Paul McDermott 10/10 2448 days 69%
Lars Hobrecht 8/10 2457 days 64%
Jose Coehlo 10/10 2673 days 54%
Daniela Wall 9/10 2710 days 51%
Emilie Normand 10/10 2760 days 48%
Dawn Mulligan 10/10 2762 days 48%
Anne Hempelt 10/10 2812 days 45%
Pelletier 7/10 3053 days 25%
Doreen Gendel 10/10 3065 days 28%
Roy Matthieu 7/10 3097 days 23%
Bernhard Fulterer 10/10 3102 days 25%
Joy Lambez 10/10 3111 days 25%
Elise Boinnot 10/10 3113 days 25%
Jan & Jile 10/10 3456 days 2%
Courtney Quintrell 7/10 3458 days 1%
Jonas Schelbert 10/10 3459 days 2%
Lis Bon 8/10 3479 days 0%
Claudia & Julian 9/10 3843 days 23%
David Boyle 7/10 4210 days 20%
John N 10/10 4541 days 23%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Abbey Caves does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

92%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.