Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rakiura Track.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rakiura Track

Valid Reviews

25 Valid Reviews

The Rakiura Track experience has a total of 25 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 25 valid reviews:

Rating Count Percentage
10/10 10
40%
9/10 4
16%
8/10 7
28%
7/10 4
16%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.00% Average

The raw data average (mean) for all the Rakiura Track valid reviews is 88.00% and is based on 25 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

23 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 25 valid reviews, the experience has 23 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 23 face-to-face reviews:

Rating Count Percentage
10/10 9
39%
9/10 3
13%
8/10 7
30%
7/10 4
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.39% Average

The raw data average (mean) for all the Rakiura Track face-to-face reviews is 87.39% and is based on 23 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

91.15%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Guillaume Deleuze 10/10 1556 days 100%
Louisa Theimann 9/10 1578 days 99%
Magdalena 8/10 1578 days 93%
Julian Gury 8/10 1636 days 90%
Mark Ryan 10/10 1842 days 84%
Michelle O'Regan 10/10 1842 days 84%
Jiri Sojka 7/10 1863 days 73%
Jana Formankoua 9/10 1863 days 83%
Robin Brandl 10/10 1865 days 82%
Jan Penicka 10/10 1894 days 81%
Monica Mier 10/10 1910 days 80%
Gabriela 10/10 1943 days 78%
Regula Hammer 10/10 2221 days 62%
Sara Williams 10/10 2654 days 38%
Loesje 9/10 3084 days 13%
Anna 8/10 3296 days 0%
Alita Smith 8/10 3667 days 8%
Tina Madsen 7/10 3681 days 7%
Celia Murphy 8/10 3713 days 8%
Angi Otti 10/10 3714 days 10%
Madlen & Inna 9/10 3722 days 10%
Marcia & Bruce 8/10 4050 days 8%
Roos 7/10 4074 days 7%
Ruud Kapteyn 8/10 4094 days 8%
Lindsay Brown 7/10 4160 days 7%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Rakiura Track does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

91%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.