Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Gertrude Saddle Route.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Gertrude Saddle Route

Valid Reviews

40 Valid Reviews

The Gertrude Saddle Route experience has a total of 40 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 40 valid reviews:

Rating Count Percentage
10/10 20
50%
9/10 11
28%
8/10 7
18%
7/10 1
3%
6/10 0
0%
5/10 0
0%
4/10 1
3%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.50% Average

The raw data average (mean) for all the Gertrude Saddle Route valid reviews is 91.50% and is based on 40 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

34 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 40 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 34 face-to-face reviews:

Rating Count Percentage
10/10 16
47%
9/10 10
29%
8/10 6
18%
7/10 1
3%
6/10 0
0%
5/10 0
0%
4/10 1
3%
3/10 0
0%
2/10 0
0%
1/10 0
0%

90.88% Average

The raw data average (mean) for all the Gertrude Saddle Route face-to-face reviews is 90.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

93.11%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Lennard 10/10 2108 days 100%
Simon Zenzen 10/10 2487 days 83%
Sampo Uravirta 10/10 2497 days 83%
Nivault 10/10 2784 days 70%
Daniel Gheczy 9/10 2823 days 67%
Nicole Joersen 8/10 2908 days 63%
Matthus Groem 8/10 2908 days 63%
Wolfgang Ellenrieder 10/10 3149 days 53%
Floriane Desnoyer 10/10 3157 days 53%
Dominique 8/10 3166 days 51%
Derick Trotter 9/10 3166 days 52%
Leon Schotter 10/10 3176 days 52%
Ellie Doughty 9/10 3177 days 51%
Maxim Reim 10/10 3227 days 50%
Emma Rochester 9/10 3309 days 45%
Kristina Farkas 10/10 3556 days 35%
Frederic Wachter 10/10 3566 days 34%
Karolina Gren 9/10 3875 days 20%
Julian Kuemme 7/10 3881 days 19%
Mandy Reich 4/10 3882 days 12%
Adriana 10/10 3883 days 20%
Pavel Jarolimek 10/10 3883 days 20%
Henrik Bours 10/10 3890 days 20%
Frederieke 9/10 3890 days 20%
Ruud Biemans 8/10 3906 days 19%
Karel 10/10 3922 days 18%
Marius Hoffmann 9/10 3923 days 18%
Jitka Krejcova 10/10 4257 days 3%
Michal Sturma 10/10 4257 days 3%
Rob Cadmus 9/10 4274 days 3%
Hanneke P 8/10 4330 days 0%
Martin Guillaume 10/10 4632 days 21%
Loic 8/10 4659 days 20%
Fasto Maserati 10/10 4992 days 21%
Paul Nickson 10/10 4994 days 21%
Javier Munoz 10/10 4995 days 21%
Lenore Dejong 9/10 5004 days 21%
Ainoa Salazar Lozano 9/10 5023 days 21%
Wallet 8/10 5029 days 20%
Bowness 9/10 5354 days 21%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Gertrude Saddle Route does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

0.63% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

94%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.