Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Hokitika Glowworm Dell.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

The Hokitika Glowworm Dell

Valid Reviews

47 Valid Reviews

The The Hokitika Glowworm Dell experience has a total of 47 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 47 valid reviews:

Rating Count Percentage
10/10 22
47%
9/10 9
19%
8/10 10
21%
7/10 1
2%
6/10 3
6%
5/10 1
2%
4/10 0
0%
3/10 1
2%
2/10 0
0%
1/10 0
0%

88.09% Average

The raw data average (mean) for all the The Hokitika Glowworm Dell valid reviews is 88.09% and is based on 47 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

28 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 47 valid reviews, the experience has 28 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 28 face-to-face reviews:

Rating Count Percentage
10/10 12
43%
9/10 7
25%
8/10 4
14%
7/10 1
4%
6/10 3
11%
5/10 1
4%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.50% Average

The raw data average (mean) for all the The Hokitika Glowworm Dell face-to-face reviews is 87.50% and is based on 28 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

89.68%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Grizzly Girl 10/10 2255 days 100%
Mike Fricker 8/10 2255 days 98%
Rachel Lewis 10/10 2648 days 81%
Rob & Colleen Elwood 10/10 2803 days 74%
Ross D 9/10 2959 days 66%
Ethan Ruhland 10/10 3015 days 64%
Gesa 10/10 3185 days 56%
Clayton Hunniford 8/10 3201 days 54%
Alessandro Luison 8/10 3219 days 53%
Matthew Hallowell 8/10 3245 days 52%
Sierra Luciano 10/10 3275 days 52%
Jasmin 6/10 3332 days 42%
Vanessa 10/10 3555 days 39%
Chris 9/10 3555 days 38%
Markus Delinsky 6/10 3591 days 32%
Logan Leduc 10/10 3661 days 34%
Hubert 10/10 3663 days 34%
techno69 8/10 3716 days 31%
whistledow 8/10 3716 days 31%
Andrew Kermode 9/10 3808 days 27%
Anja Weppler 10/10 3897 days 23%
James Betz 6/10 3901 days 19%
Marek Heiurich 8/10 3908 days 22%
Eva-Maria Krueger 10/10 3930 days 21%
Johanna Bak 5/10 3977 days 14%
Sixflipflops 10/10 4264 days 5%
Hanneke P 8/10 4354 days 1%
Natalie Nubler 10/10 4377 days 0%
ORfam 9/10 4415 days 24%
Simon Rawlinson 7/10 4641 days 22%
Mike1952 8/10 4660 days 23%
S & J McDonald 9/10 4670 days 24%
Frank & Julia 9/10 4688 days 24%
Berry 9/10 4762 days 24%
johnco78 10/10 4781 days 24%
jhwjhw 10/10 4965 days 24%
Weez18 10/10 4995 days 24%
Bette Eh 10/10 5015 days 24%
Kasia Robshaw 9/10 5030 days 24%
Sue Haward 9/10 5049 days 24%
nuwee 10/10 5360 days 24%
Hilary and Chris Ayton 10/10 5379 days 24%
Benedict Fluthman 10/10 5381 days 24%
Johanna X 10/10 5414 days 24%
Anna 3/10 5511 days 13%
RussC 8/10 5717 days 23%
winter_uk 10/10 5768 days 24%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Hokitika Glowworm Dell does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.04% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

91%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.