G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spa Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spa Park
Valid Reviews
90 Valid Reviews
The Spa Park experience has a total of 92 reviews. There are 90 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 90 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
40% |
| 9/10 | 26 |
|
29% |
| 8/10 | 16 |
|
18% |
| 7/10 | 10 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.00% Average
The raw data average (mean) for all the Spa Park valid reviews is 89.00% and is based on 90 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 90 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
42% |
| 9/10 | 23 |
|
28% |
| 8/10 | 15 |
|
19% |
| 7/10 | 8 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.75% Average
The raw data average (mean) for all the Spa Park face-to-face reviews is 89.75% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kate Forman | 5/10 | 263 days | 100% |
| Léo | 10/10 | 1025 days | 57% |
| C J B | 10/10 | 2759 days | 4% |
| Felix Koehler | 10/10 | 3264 days | 3% |
| Lucie Revay | 7/10 | 3286 days | 3% |
| Simon Schatz | 10/10 | 3556 days | 2% |
| Nadja Guiliani | 7/10 | 3561 days | 2% |
| Jamie Serieux | 8/10 | 3564 days | 2% |
| Philipp | 7/10 | 3570 days | 2% |
| George Bellwood | 9/10 | 3572 days | 2% |
| Sarah Dorsett | 8/10 | 3572 days | 2% |
| Lewis Cole | 8/10 | 3574 days | 2% |
| Robert Klub | 10/10 | 3593 days | 2% |
| Johannes Koch | 10/10 | 3595 days | 2% |
| Clara Loizeil | 7/10 | 3601 days | 2% |
| Patrick Veber | 8/10 | 3601 days | 2% |
| Fabian | 4/10 | 3605 days | 1% |
| Maartje | 9/10 | 3606 days | 2% |
| Anders Hauke | 9/10 | 3607 days | 2% |
| Alex Reeve | 10/10 | 3614 days | 2% |
| Eric Hertort | 10/10 | 3618 days | 2% |
| Christian Meyer | 10/10 | 3618 days | 2% |
| Melissa Fuster | 8/10 | 3622 days | 2% |
| Mikkel Palleson | 10/10 | 3622 days | 2% |
| Marek Dvonsky | 8/10 | 3623 days | 2% |
| Sam | 8/10 | 3629 days | 2% |
| Gregor | 10/10 | 3634 days | 2% |
| Shany Maydan | 10/10 | 3660 days | 2% |
| Sebastian and Susanna | 9/10 | 3667 days | 2% |
| Jade Cownley | 9/10 | 3960 days | 1% |
| Pierre Planchez | 9/10 | 3979 days | 1% |
| Erik Hafuer | 9/10 | 4015 days | 1% |
| Polly Rider | 9/10 | 4041 days | 1% |
| Lea Darotchetche | 8/10 | 4202 days | 0% |
| Julia Schabenberger | 9/10 | 4280 days | 0% |
| Lola | 10/10 | 4280 days | 0% |
| Alisa | 9/10 | 4280 days | 0% |
| Laura | 10/10 | 4280 days | 0% |
| Cecilia Anderson | 9/10 | 4283 days | 0% |
| Mattias | 8/10 | 4283 days | 0% |
| Guillaume Yedoux | 8/10 | 4283 days | 0% |
| Zuzana Holubova | 8/10 | 4283 days | 0% |
| Jenny Finch | 9/10 | 4308 days | 0% |
| Agathe Dupuis | 10/10 | 4309 days | 0% |
| Florent Bouillon | 8/10 | 4309 days | 0% |
| Stephen Revah | 9/10 | 4309 days | 0% |
| Hadler | 7/10 | 4313 days | 0% |
| Callum | 9/10 | 4324 days | 0% |
| Max Meternich | 10/10 | 4326 days | 0% |
| Philip Donachie | 9/10 | 4328 days | 0% |
| Andreas Jung | 10/10 | 4336 days | 0% |
| Jesseca Klausch | 10/10 | 4338 days | 0% |
| Vincent Schaeflier | 9/10 | 4338 days | 0% |
| Victor Herranz | 10/10 | 4343 days | 0% |
| Nimh Oudhof | 10/10 | 4344 days | 0% |
| Luca Willensrock | 9/10 | 4356 days | 0% |
| Arnaud Memay | 7/10 | 4364 days | 0% |
| Julia Ahrend | 10/10 | 4374 days | 0% |
| Molly Ladd | 8/10 | 4673 days | 1% |
| Missy and Chaz | 10/10 | 4687 days | 1% |
| Pink | 8/10 | 4710 days | 1% |
| Johannes Mullner | 10/10 | 5032 days | 1% |
| Jessica Marling | 10/10 | 5032 days | 1% |
| Camille and Lucie | 9/10 | 5033 days | 1% |
| Jaroslav Gajdos | 10/10 | 5045 days | 1% |
| Carl & Desiree Potter | 9/10 | 5054 days | 1% |
| Yves & Sylvia | 7/10 | 5056 days | 1% |
| Andy Bridgman | 8/10 | 5056 days | 1% |
| Maximilian Heller | 9/10 | 5063 days | 1% |
| Luis Valenzuela | 7/10 | 5064 days | 1% |
| FamilyGuy | 9/10 | 5102 days | 1% |
| Clement_Weather | 7/10 | 5102 days | 1% |
| N smith | 9/10 | 5102 days | 1% |
| Annie | 10/10 | 5133 days | 1% |
| Petra | 10/10 | 5371 days | 1% |
| Gema | 9/10 | 5391 days | 1% |
| Aimee Pollett | 7/10 | 5398 days | 1% |
| Vanessa Hanzen | 10/10 | 5400 days | 1% |
| Rissa W | 9/10 | 5408 days | 1% |
| Natthien Le Gall | 8/10 | 5409 days | 1% |
| Rebecca Stones | 10/10 | 5410 days | 1% |
| Matthijs Muijsers | 9/10 | 5429 days | 1% |
| hooperuk | 10/10 | 5742 days | 1% |
| John N | 10/10 | 5767 days | 1% |
| Blair Malcolm | 10/10 | 5782 days | 1% |
| Hailey & Fin | 10/10 | 5813 days | 1% |
| varenaee | 9/10 | 5848 days | 1% |
| Pieter Neeleman | 10/10 | 5875 days | 1% |
| WiebkeS | 10/10 | 6123 days | 1% |
| Lars Haf | 10/10 | 6125 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Spa Park does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
3.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.