Kia ora there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spa Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
88 Valid Reviews
The Spa Park experience has a total of 89 reviews. There are 88 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 88 valid reviews:
The raw data average (mean) for all the Spa Park valid reviews is 89.32% and is based on 88 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 88 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
The raw data average (mean) for all the Spa Park face-to-face reviews is 89.75% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|C J B||10/10||1537 days||100%|
|Felix Koehler||10/10||2042 days||74%|
|Lucie Revay||7/10||2064 days||66%|
|Simon Schatz||10/10||2334 days||59%|
|Nadja Guiliani||7/10||2339 days||53%|
|Jamie Serieux||8/10||2342 days||56%|
|George Bellwood||9/10||2350 days||59%|
|Sarah Dorsett||8/10||2350 days||55%|
|Lewis Cole||8/10||2352 days||55%|
|Robert Klub||10/10||2371 days||57%|
|Johannes Koch||10/10||2373 days||57%|
|Clara Loizeil||7/10||2379 days||51%|
|Patrick Veber||8/10||2379 days||54%|
|Anders Hauke||9/10||2385 days||57%|
|Alex Reeve||10/10||2392 days||56%|
|Eric Hertort||10/10||2396 days||56%|
|Christian Meyer||10/10||2396 days||56%|
|Melissa Fuster||8/10||2400 days||53%|
|Mikkel Palleson||10/10||2400 days||56%|
|Marek Dvonsky||8/10||2401 days||53%|
|Shany Maydan||10/10||2438 days||54%|
|Sebastian and Susanna||9/10||2445 days||54%|
|Jade Cownley||9/10||2738 days||39%|
|Pierre Planchez||9/10||2757 days||38%|
|Erik Hafuer||9/10||2793 days||36%|
|Polly Rider||9/10||2819 days||35%|
|Lea Darotchetche||8/10||2980 days||25%|
|Julia Schabenberger||9/10||3058 days||22%|
|Cecilia Anderson||9/10||3061 days||22%|
|Guillaume Yedoux||8/10||3061 days||21%|
|Zuzana Holubova||8/10||3061 days||21%|
|Jenny Finch||9/10||3086 days||21%|
|Agathe Dupuis||10/10||3087 days||21%|
|Florent Bouillon||8/10||3087 days||19%|
|Stephen Revah||9/10||3087 days||21%|
|Max Meternich||10/10||3104 days||20%|
|Philip Donachie||9/10||3106 days||20%|
|Andreas Jung||10/10||3114 days||20%|
|Jesseca Klausch||10/10||3116 days||19%|
|Vincent Schaeflier||9/10||3116 days||19%|
|Victor Herranz||10/10||3121 days||19%|
|Nimh Oudhof||10/10||3122 days||19%|
|Luca Willensrock||9/10||3134 days||18%|
|Arnaud Memay||7/10||3142 days||16%|
|Julia Ahrend||10/10||3152 days||18%|
|Molly Ladd||8/10||3451 days||2%|
|Missy and Chaz||10/10||3465 days||2%|
|Johannes Mullner||10/10||3810 days||18%|
|Jessica Marling||10/10||3810 days||18%|
|Camille and Lucie||9/10||3811 days||18%|
|Jaroslav Gajdos||10/10||3823 days||18%|
|Carl & Desiree Potter||9/10||3832 days||18%|
|Yves & Sylvia||7/10||3834 days||16%|
|Andy Bridgman||8/10||3834 days||17%|
|Maximilian Heller||9/10||3841 days||18%|
|Luis Valenzuela||7/10||3842 days||16%|
|N smith||9/10||3880 days||18%|
|Aimee Pollett||7/10||4176 days||16%|
|Vanessa Hanzen||10/10||4178 days||18%|
|Rissa W||9/10||4186 days||18%|
|Natthien Le Gall||8/10||4187 days||17%|
|Rebecca Stones||10/10||4188 days||18%|
|Matthijs Muijsers||9/10||4207 days||18%|
|John N||10/10||4545 days||18%|
|Blair Malcolm||10/10||4560 days||18%|
|Hailey & Fin||10/10||4591 days||18%|
|Pieter Neeleman||10/10||4653 days||18%|
|Lars Haf||10/10||4903 days||18%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Spa Park does not meet the criteria for any of these adjustments to apply.
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.