Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spa Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
88 Valid Reviews
The Spa Park experience has a total of 89 reviews. There are 88 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 88 valid reviews:
The raw data average (mean) for all the Spa Park valid reviews is 89.32% and is based on 88 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 88 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
The raw data average (mean) for all the Spa Park face-to-face reviews is 89.75% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|C J B||10/10||1206 days||100%|
|Felix Koehler||10/10||1711 days||79%|
|Lucie Revay||7/10||1733 days||71%|
|Simon Schatz||10/10||2003 days||66%|
|Nadja Guiliani||7/10||2008 days||60%|
|Jamie Serieux||8/10||2011 days||63%|
|George Bellwood||9/10||2019 days||66%|
|Sarah Dorsett||8/10||2019 days||62%|
|Lewis Cole||8/10||2021 days||62%|
|Robert Klub||10/10||2040 days||65%|
|Johannes Koch||10/10||2042 days||65%|
|Clara Loizeil||7/10||2048 days||58%|
|Patrick Veber||8/10||2048 days||61%|
|Anders Hauke||9/10||2054 days||64%|
|Alex Reeve||10/10||2061 days||64%|
|Eric Hertort||10/10||2065 days||64%|
|Christian Meyer||10/10||2065 days||64%|
|Melissa Fuster||8/10||2069 days||60%|
|Mikkel Palleson||10/10||2069 days||64%|
|Marek Dvonsky||8/10||2070 days||60%|
|Shany Maydan||10/10||2107 days||62%|
|Sebastian and Susanna||9/10||2114 days||62%|
|Jade Cownley||9/10||2407 days||49%|
|Pierre Planchez||9/10||2426 days||49%|
|Erik Hafuer||9/10||2462 days||47%|
|Polly Rider||9/10||2488 days||46%|
|Lea Darotchetche||8/10||2649 days||37%|
|Julia Schabenberger||9/10||2727 days||36%|
|Cecilia Anderson||9/10||2730 days||36%|
|Guillaume Yedoux||8/10||2730 days||34%|
|Zuzana Holubova||8/10||2730 days||34%|
|Jenny Finch||9/10||2755 days||35%|
|Agathe Dupuis||10/10||2756 days||35%|
|Florent Bouillon||8/10||2756 days||33%|
|Stephen Revah||9/10||2756 days||35%|
|Max Meternich||10/10||2773 days||34%|
|Philip Donachie||9/10||2775 days||34%|
|Andreas Jung||10/10||2783 days||34%|
|Jesseca Klausch||10/10||2785 days||33%|
|Vincent Schaeflier||9/10||2785 days||33%|
|Victor Herranz||10/10||2790 days||33%|
|Nimh Oudhof||10/10||2791 days||33%|
|Luca Willensrock||9/10||2803 days||33%|
|Arnaud Memay||7/10||2811 days||29%|
|Julia Ahrend||10/10||2821 days||32%|
|Molly Ladd||8/10||3120 days||18%|
|Missy and Chaz||10/10||3134 days||19%|
|Johannes Mullner||10/10||3479 days||4%|
|Jessica Marling||10/10||3479 days||4%|
|Camille and Lucie||9/10||3480 days||4%|
|Jaroslav Gajdos||10/10||3492 days||4%|
|Carl & Desiree Potter||9/10||3501 days||3%|
|Yves & Sylvia||7/10||3503 days||3%|
|Andy Bridgman||8/10||3503 days||3%|
|Maximilian Heller||9/10||3510 days||3%|
|Luis Valenzuela||7/10||3511 days||2%|
|N smith||9/10||3549 days||1%|
|Aimee Pollett||7/10||3845 days||17%|
|Vanessa Hanzen||10/10||3847 days||19%|
|Rissa W||9/10||3855 days||19%|
|Natthien Le Gall||8/10||3856 days||17%|
|Rebecca Stones||10/10||3857 days||19%|
|Matthijs Muijsers||9/10||3876 days||19%|
|John N||10/10||4214 days||19%|
|Blair Malcolm||10/10||4229 days||19%|
|Hailey & Fin||10/10||4260 days||19%|
|Pieter Neeleman||10/10||4322 days||19%|
|Lars Haf||10/10||4572 days||19%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. Spa Park does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.