Ranking Score Explained

Kia ora there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Spa Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Spa Park

Valid Reviews

88 Valid Reviews

The Spa Park experience has a total of 89 reviews. There are 88 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 88 valid reviews:

Rating Count Percentage
10/10 35
40%
9/10 26
30%
8/10 16
18%
7/10 10
11%
6/10 0
0%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.32% Average

The raw data average (mean) for all the Spa Park valid reviews is 89.32% and is based on 88 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

81 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 88 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 81 face-to-face reviews:

Rating Count Percentage
10/10 34
42%
9/10 23
28%
8/10 15
19%
7/10 8
10%
6/10 0
0%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.75% Average

The raw data average (mean) for all the Spa Park face-to-face reviews is 89.75% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

89.11%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
C J B 10/10 1537 days 100%
Felix Koehler 10/10 2042 days 74%
Lucie Revay 7/10 2064 days 66%
Simon Schatz 10/10 2334 days 59%
Nadja Guiliani 7/10 2339 days 53%
Jamie Serieux 8/10 2342 days 56%
Philipp 7/10 2348 days 53%
George Bellwood 9/10 2350 days 59%
Sarah Dorsett 8/10 2350 days 55%
Lewis Cole 8/10 2352 days 55%
Robert Klub 10/10 2371 days 57%
Johannes Koch 10/10 2373 days 57%
Clara Loizeil 7/10 2379 days 51%
Patrick Veber 8/10 2379 days 54%
Fabian 4/10 2383 days 43%
Maartje 9/10 2384 days 57%
Anders Hauke 9/10 2385 days 57%
Alex Reeve 10/10 2392 days 56%
Eric Hertort 10/10 2396 days 56%
Christian Meyer 10/10 2396 days 56%
Melissa Fuster 8/10 2400 days 53%
Mikkel Palleson 10/10 2400 days 56%
Marek Dvonsky 8/10 2401 days 53%
Sam 8/10 2407 days 52%
Gregor 10/10 2412 days 55%
Shany Maydan 10/10 2438 days 54%
Sebastian and Susanna 9/10 2445 days 54%
Jade Cownley 9/10 2738 days 39%
Pierre Planchez 9/10 2757 days 38%
Erik Hafuer 9/10 2793 days 36%
Polly Rider 9/10 2819 days 35%
Lea Darotchetche 8/10 2980 days 25%
Julia Schabenberger 9/10 3058 days 22%
Lola 10/10 3058 days 22%
Alisa 9/10 3058 days 22%
Laura 10/10 3058 days 22%
Cecilia Anderson 9/10 3061 days 22%
Mattias 8/10 3061 days 21%
Guillaume Yedoux 8/10 3061 days 21%
Zuzana Holubova 8/10 3061 days 21%
Jenny Finch 9/10 3086 days 21%
Agathe Dupuis 10/10 3087 days 21%
Florent Bouillon 8/10 3087 days 19%
Stephen Revah 9/10 3087 days 21%
Hadler 7/10 3091 days 18%
Callum 9/10 3102 days 20%
Max Meternich 10/10 3104 days 20%
Philip Donachie 9/10 3106 days 20%
Andreas Jung 10/10 3114 days 20%
Jesseca Klausch 10/10 3116 days 19%
Vincent Schaeflier 9/10 3116 days 19%
Victor Herranz 10/10 3121 days 19%
Nimh Oudhof 10/10 3122 days 19%
Luca Willensrock 9/10 3134 days 18%
Arnaud Memay 7/10 3142 days 16%
Julia Ahrend 10/10 3152 days 18%
Molly Ladd 8/10 3451 days 2%
Missy and Chaz 10/10 3465 days 2%
Pink 8/10 3488 days 0%
Johannes Mullner 10/10 3810 days 18%
Jessica Marling 10/10 3810 days 18%
Camille and Lucie 9/10 3811 days 18%
Jaroslav Gajdos 10/10 3823 days 18%
Carl & Desiree Potter 9/10 3832 days 18%
Yves & Sylvia 7/10 3834 days 16%
Andy Bridgman 8/10 3834 days 17%
Maximilian Heller 9/10 3841 days 18%
Luis Valenzuela 7/10 3842 days 16%
FamilyGuy 9/10 3880 days 18%
Clement_Weather 7/10 3880 days 16%
N smith 9/10 3880 days 18%
Annie 10/10 3911 days 18%
Petra 10/10 4149 days 18%
Gema 9/10 4169 days 18%
Aimee Pollett 7/10 4176 days 16%
Vanessa Hanzen 10/10 4178 days 18%
Rissa W 9/10 4186 days 18%
Natthien Le Gall 8/10 4187 days 17%
Rebecca Stones 10/10 4188 days 18%
Matthijs Muijsers 9/10 4207 days 18%
hooperuk 10/10 4520 days 18%
John N 10/10 4545 days 18%
Blair Malcolm 10/10 4560 days 18%
Hailey & Fin 10/10 4591 days 18%
varenaee 9/10 4626 days 18%
Pieter Neeleman 10/10 4653 days 18%
WiebkeS 10/10 4901 days 18%
Lars Haf 10/10 4903 days 18%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Spa Park does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

89%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.