Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Spa Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Spa Park

Valid Reviews

88 Valid Reviews

The Spa Park experience has a total of 89 reviews. There are 88 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 88 valid reviews:

Rating Count Percentage
10/10 35
40%
9/10 26
30%
8/10 16
18%
7/10 10
11%
6/10 0
0%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.32% Average

The raw data average (mean) for all the Spa Park valid reviews is 89.32% and is based on 88 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

81 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 88 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 81 face-to-face reviews:

Rating Count Percentage
10/10 34
42%
9/10 23
28%
8/10 15
19%
7/10 8
10%
6/10 0
0%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.75% Average

The raw data average (mean) for all the Spa Park face-to-face reviews is 89.75% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

89.05%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
C J B 10/10 1083 days 100%
Felix Koehler 10/10 1588 days 79%
Lucie Revay 7/10 1610 days 70%
Simon Schatz 10/10 1880 days 66%
Nadja Guiliani 7/10 1885 days 60%
Jamie Serieux 8/10 1888 days 62%
Philipp 7/10 1894 days 59%
George Bellwood 9/10 1896 days 66%
Sarah Dorsett 8/10 1896 days 62%
Lewis Cole 8/10 1898 days 62%
Robert Klub 10/10 1917 days 65%
Johannes Koch 10/10 1919 days 65%
Clara Loizeil 7/10 1925 days 58%
Patrick Veber 8/10 1925 days 61%
Fabian 4/10 1929 days 49%
Maartje 9/10 1930 days 64%
Anders Hauke 9/10 1931 days 64%
Alex Reeve 10/10 1938 days 64%
Eric Hertort 10/10 1942 days 64%
Christian Meyer 10/10 1942 days 64%
Melissa Fuster 8/10 1946 days 60%
Mikkel Palleson 10/10 1946 days 64%
Marek Dvonsky 8/10 1947 days 60%
Sam 8/10 1953 days 60%
Gregor 10/10 1958 days 63%
Shany Maydan 10/10 1984 days 62%
Sebastian and Susanna 9/10 1991 days 62%
Jade Cownley 9/10 2284 days 49%
Pierre Planchez 9/10 2303 days 49%
Erik Hafuer 9/10 2339 days 47%
Polly Rider 9/10 2365 days 46%
Lea Darotchetche 8/10 2526 days 37%
Julia Schabenberger 9/10 2604 days 36%
Lola 10/10 2604 days 36%
Alisa 9/10 2604 days 36%
Laura 10/10 2604 days 36%
Cecilia Anderson 9/10 2607 days 36%
Mattias 8/10 2607 days 34%
Guillaume Yedoux 8/10 2607 days 34%
Zuzana Holubova 8/10 2607 days 34%
Jenny Finch 9/10 2632 days 35%
Agathe Dupuis 10/10 2633 days 35%
Florent Bouillon 8/10 2633 days 33%
Stephen Revah 9/10 2633 days 35%
Hadler 7/10 2637 days 31%
Callum 9/10 2648 days 34%
Max Meternich 10/10 2650 days 34%
Philip Donachie 9/10 2652 days 34%
Andreas Jung 10/10 2660 days 34%
Jesseca Klausch 10/10 2662 days 33%
Vincent Schaeflier 9/10 2662 days 33%
Victor Herranz 10/10 2667 days 33%
Nimh Oudhof 10/10 2668 days 33%
Luca Willensrock 9/10 2680 days 33%
Arnaud Memay 7/10 2688 days 29%
Julia Ahrend 10/10 2698 days 32%
Molly Ladd 8/10 2997 days 18%
Missy and Chaz 10/10 3011 days 19%
Pink 8/10 3034 days 17%
Johannes Mullner 10/10 3356 days 4%
Jessica Marling 10/10 3356 days 4%
Camille and Lucie 9/10 3357 days 4%
Jaroslav Gajdos 10/10 3369 days 4%
Carl & Desiree Potter 9/10 3378 days 3%
Yves & Sylvia 7/10 3380 days 2%
Andy Bridgman 8/10 3380 days 3%
Maximilian Heller 9/10 3387 days 3%
Luis Valenzuela 7/10 3388 days 2%
FamilyGuy 9/10 3426 days 1%
Clement_Weather 7/10 3426 days 0%
N smith 9/10 3426 days 1%
Annie 10/10 3457 days 0%
Petra 10/10 3695 days 13%
Gema 9/10 3715 days 13%
Aimee Pollett 7/10 3722 days 11%
Vanessa Hanzen 10/10 3724 days 13%
Rissa W 9/10 3732 days 13%
Natthien Le Gall 8/10 3733 days 12%
Rebecca Stones 10/10 3734 days 13%
Matthijs Muijsers 9/10 3753 days 13%
hooperuk 10/10 4066 days 13%
John N 10/10 4091 days 13%
Blair Malcolm 10/10 4106 days 13%
Hailey & Fin 10/10 4137 days 13%
varenaee 9/10 4172 days 13%
Pieter Neeleman 10/10 4199 days 13%
WiebkeS 10/10 4447 days 13%
Lars Haf 10/10 4449 days 13%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Spa Park does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

89%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.