Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Spa Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Spa Park

Valid Reviews

88 Valid Reviews

The Spa Park experience has a total of 89 reviews. There are 88 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 88 valid reviews:

Rating Count Percentage
10/10 35
40%
9/10 26
30%
8/10 16
18%
7/10 10
11%
6/10 0
0%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.32% Average

The raw data average (mean) for all the Spa Park valid reviews is 89.32% and is based on 88 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

81 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 88 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 81 face-to-face reviews:

Rating Count Percentage
10/10 34
42%
9/10 23
28%
8/10 15
19%
7/10 8
10%
6/10 0
0%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.75% Average

The raw data average (mean) for all the Spa Park face-to-face reviews is 89.75% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

90.48%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
C J B 10/10 355 days 80.03 100%
Felix Koehler 10/10 860 days true 16.5 19%
Lucie Revay 7/10 882 days 12.19 13%
Simon Schatz 10/10 1152 days true 5.91 5%
Nadja Guiliani 7/10 1157 days true 5.9 5%
Jamie Serieux 8/10 1160 days 4.91 4%
Philipp 7/10 1166 days true 5.88 5%
George Bellwood 9/10 1168 days true 5.88 5%
Sarah Dorsett 8/10 1168 days true 5.88 5%
Lewis Cole 8/10 1170 days true 5.88 5%
Robert Klub 10/10 1189 days true 5.85 5%
Johannes Koch 10/10 1191 days true 5.84 5%
Clara Loizeil 7/10 1197 days true 5.83 5%
Patrick Veber 8/10 1197 days true 5.83 5%
Fabian 4/10 1201 days true 5.49 5%
Maartje 9/10 1202 days true 5.82 5%
Anders Hauke 9/10 1203 days true 5.82 5%
Alex Reeve 10/10 1210 days true 5.81 5%
Eric Hertort 10/10 1214 days true 5.8 5%
Christian Meyer 10/10 1214 days true 5.8 5%
Melissa Fuster 8/10 1218 days true 5.8 5%
Mikkel Palleson 10/10 1218 days true 5.8 5%
Marek Dvonsky 8/10 1219 days true 5.8 5%
Sam 8/10 1225 days true 5.79 5%
Gregor 10/10 1230 days true 5.78 5%
Shany Maydan 10/10 1256 days true 5.74 5%
Sebastian and Susanna 9/10 1263 days true 5.72 5%
Jade Cownley 9/10 1556 days true 5.24 5%
Pierre Planchez 9/10 1575 days true 5.21 5%
Erik Hafuer 9/10 1611 days true 5.15 4%
Polly Rider 9/10 1637 days true 5.11 4%
Lea Darotchetche 8/10 1798 days true 4.84 4%
Julia Schabenberger 9/10 1876 days true 4.72 4%
Lola 10/10 1876 days true 4.72 4%
Alisa 9/10 1876 days true 4.72 4%
Laura 10/10 1876 days true 4.72 4%
Cecilia Anderson 9/10 1879 days true 4.71 4%
Mattias 8/10 1879 days true 4.71 4%
Guillaume Yedoux 8/10 1879 days true 4.71 4%
Zuzana Holubova 8/10 1879 days true 4.71 4%
Jenny Finch 9/10 1904 days true 4.67 4%
Agathe Dupuis 10/10 1905 days true 4.67 4%
Florent Bouillon 8/10 1905 days true 4.67 4%
Stephen Revah 9/10 1905 days true 4.67 4%
Hadler 7/10 1909 days true 4.66 4%
Callum 9/10 1920 days true 4.64 4%
Max Meternich 10/10 1922 days true 4.64 4%
Philip Donachie 9/10 1924 days true 4.64 4%
Andreas Jung 10/10 1932 days true 4.62 4%
Jesseca Klausch 10/10 1934 days true 4.62 4%
Vincent Schaeflier 9/10 1934 days true 4.62 4%
Victor Herranz 10/10 1939 days true 4.61 4%
Nimh Oudhof 10/10 1940 days true 4.61 4%
Luca Willensrock 9/10 1952 days true 4.59 4%
Arnaud Memay 7/10 1960 days true 4.58 4%
Julia Ahrend 10/10 1970 days true 4.56 4%
Molly Ladd 8/10 2269 days true 4.07 3%
Missy and Chaz 10/10 2283 days true 4.05 3%
Pink 8/10 2306 days true 4.01 3%
Johannes Mullner 10/10 2628 days true 3.48 2%
Jessica Marling 10/10 2628 days true 3.48 2%
Camille and Lucie 9/10 2629 days true 3.48 2%
Jaroslav Gajdos 10/10 2641 days true 3.46 2%
Carl & Desiree Potter 9/10 2650 days true 3.44 2%
Yves & Sylvia 7/10 2652 days true 3.44 2%
Andy Bridgman 8/10 2652 days true 3.44 2%
Maximilian Heller 9/10 2659 days true 3.43 2%
Luis Valenzuela 7/10 2660 days true 3.43 2%
FamilyGuy 9/10 2698 days 2.8 1%
Clement_Weather 7/10 2698 days 2.8 1%
N smith 9/10 2698 days 2.8 1%
Annie 10/10 2729 days true 3.31 2%
Petra 10/10 2967 days true 2.92 2%
Gema 9/10 2987 days true 2.89 2%
Aimee Pollett 7/10 2994 days true 2.88 2%
Vanessa Hanzen 10/10 2996 days true 2.88 2%
Rissa W 9/10 3004 days 2.38 1%
Natthien Le Gall 8/10 3005 days true 2.86 2%
Rebecca Stones 10/10 3006 days true 2.86 2%
Matthijs Muijsers 9/10 3025 days true 2.83 1%
hooperuk 10/10 3338 days true 2.31 1%
John N 10/10 3363 days true 2.27 1%
Blair Malcolm 10/10 3378 days true 2.25 1%
Hailey & Fin 10/10 3409 days true 2.2 1%
varenaee 9/10 3444 days true 2.14 1%
Pieter Neeleman 10/10 3471 days true 2.09 1%
WiebkeS 10/10 3719 days true 1.69 0%
Lars Haf 10/10 3721 days true 1.68 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Spa Park does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

90%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch