Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Campervans
Valid Reviews
101 Valid Reviews
The Rotorua Campervans experience has a total of 104 reviews. There are 101 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 45 |
|
45% |
| 9/10 | 37 |
|
37% |
| 8/10 | 16 |
|
16% |
| 7/10 | 2 |
|
2% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.18% Average
The raw data average (mean) for all the Rotorua Campervans valid reviews is 92.18% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
25% |
| 8/10 | 10 |
|
63% |
| 7/10 | 1 |
|
6% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.63% Average
The raw data average (mean) for all the Rotorua Campervans face-to-face reviews is 80.63% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcel Brinkhof | 8/10 | 765 days | 100% |
| Danielle | 10/10 | 1010 days | 66% |
| Rick en Ina | 9/10 | 1069 days | 57% |
| Peter van Leeuwen | 10/10 | 1069 days | 58% |
| Jouke | 10/10 | 1130 days | 50% |
| Lisette en Hans | 10/10 | 2105 days | 7% |
| Tom & Martine | 10/10 | 2165 days | 7% |
| Wiechert en Lia Eschbach | 10/10 | 2226 days | 6% |
| Paul Berresford | 10/10 | 2471 days | 6% |
| Lidy and Jan | 10/10 | 2471 days | 6% |
| Henriette en Gerard Donkers | 9/10 | 2471 days | 6% |
| Andrew Saunders | 10/10 | 2471 days | 6% |
| Richard | 8/10 | 2530 days | 5% |
| Kaas | 9/10 | 2561 days | 5% |
| Ron Baldal | 10/10 | 2591 days | 5% |
| Angela Rawsthorn | 9/10 | 2591 days | 5% |
| Ingrid & Gerben Siegersma | 9/10 | 2591 days | 5% |
| Rens and Jenny Hollander | 9/10 | 2758 days | 3% |
| Jane Hargreaves | 9/10 | 2805 days | 5% |
| Benno Roest | 9/10 | 2805 days | 5% |
| Geert De Vreese | 10/10 | 2805 days | 5% |
| Valerie Homeniuk | 9/10 | 2836 days | 5% |
| Jacob Batema | 9/10 | 2836 days | 5% |
| Femke Zeegers | 9/10 | 2836 days | 5% |
| Inga Serfort | 10/10 | 2836 days | 5% |
| Myra Van Dijk | 9/10 | 2895 days | 4% |
| Ruth Hermans | 10/10 | 2895 days | 4% |
| guus van ginkel | 9/10 | 2895 days | 4% |
| jean-francois Gervais | 8/10 | 2956 days | 4% |
| Maritza | 9/10 | 2956 days | 4% |
| Sara No | 10/10 | 2956 days | 4% |
| J. Coolen | 9/10 | 3147 days | 4% |
| Bart Waanders | 10/10 | 3170 days | 4% |
| Hans-Joachim Stocker | 9/10 | 3201 days | 3% |
| Roelof Wouda | 9/10 | 3201 days | 3% |
| Joop Hendricks | 8/10 | 3201 days | 3% |
| Ole Zinck Østergaard | 9/10 | 3229 days | 3% |
| Frits en Marijke Spieker | 10/10 | 3260 days | 3% |
| Sico Kool | 9/10 | 3321 days | 3% |
| willem hoogerbeets | 9/10 | 3566 days | 2% |
| Hadewich D | 10/10 | 3626 days | 2% |
| Evelien Pruis | 9/10 | 3626 days | 2% |
| A. van Dort | 9/10 | 3626 days | 2% |
| tineenfook dewawy | 9/10 | 3626 days | 2% |
| marius Van Ninhuijs | 10/10 | 3748 days | 2% |
| Jason Wells | 10/10 | 3901 days | 1% |
| Loretta | 9/10 | 3932 days | 1% |
| Femke Stevens | 9/10 | 3960 days | 1% |
| Martin Bakker | 10/10 | 3991 days | 1% |
| ursula voorhorst | 9/10 | 3991 days | 1% |
| s ruijgt | 7/10 | 3991 days | 1% |
| Aart Wagelaar | 10/10 | 3991 days | 1% |
| Jack Buermans | 9/10 | 4022 days | 1% |
| Henk van Leeuwen | 10/10 | 4052 days | 1% |
| Etta van Mullem | 9/10 | 4052 days | 1% |
| Robby van Gruythuysen | 10/10 | 4052 days | 1% |
| Hans en Sil | 9/10 | 4083 days | 1% |
| j k | 9/10 | 4113 days | 1% |
| Jan Legein | 9/10 | 4274 days | 0% |
| joth arends | 9/10 | 4297 days | 0% |
| Benjamin de witte | 10/10 | 4297 days | 0% |
| Henk Bos | 9/10 | 4297 days | 0% |
| Carina Mortelmans | 10/10 | 4325 days | 0% |
| Jan ten Berge | 10/10 | 4325 days | 0% |
| Roy Hengeveld | 10/10 | 4356 days | 0% |
| Joachim | 10/10 | 4356 days | 0% |
| Kees Van Steenis | 10/10 | 4356 days | 0% |
| Aletta . | 9/10 | 4356 days | 0% |
| Tim Bosch | 10/10 | 4387 days | 1% |
| Joke Diependaal | 10/10 | 4448 days | 1% |
| jurgen42 | 10/10 | 4721 days | 1% |
| pcbennekom | 10/10 | 4782 days | 1% |
| Hugh Barraclough | 10/10 | 4996 days | 1% |
| Eric Lombaard | 9/10 | 5039 days | 1% |
| Dick van Doorn | 8/10 | 5055 days | 1% |
| Johan Kroese | 6/10 | 5067 days | 1% |
| MartinPierik | 10/10 | 5087 days | 1% |
| Uitslag | 8/10 | 5118 days | 1% |
| loesennicojongerius | 10/10 | 5118 days | 1% |
| LMvdWerd | 10/10 | 5118 days | 1% |
| timenanne | 9/10 | 5118 days | 1% |
| GeorgesBert | 10/10 | 5148 days | 1% |
| mennoarts | 10/10 | 5148 days | 1% |
| Herman Heskamp | 10/10 | 5148 days | 1% |
| garmtenesther | 10/10 | 5179 days | 1% |
| John | 8/10 | 5391 days | 1% |
| Michel Op't Landt | 7/10 | 5399 days | 1% |
| Win Groen | 8/10 | 5402 days | 1% |
| Anja Allphell | 8/10 | 5402 days | 1% |
| Bakker | 8/10 | 5406 days | 1% |
| ChrisJeanne | 9/10 | 5452 days | 1% |
| Rogier_Elvira | 10/10 | 5452 days | 1% |
| sachahonig | 10/10 | 5483 days | 1% |
| MartijnSuzanne | 10/10 | 5513 days | 1% |
| koster | 8/10 | 5692 days | 1% |
| Truus en Pierre Wolters | 8/10 | 5758 days | 1% |
| Sjoerd de Witte | 10/10 | 5758 days | 1% |
| pvo plas | 8/10 | 5780 days | 1% |
| bdevries | 8/10 | 5859 days | 1% |
| UlaR | 8/10 | 6082 days | 1% |
| Johannes & Jopke Fokkema | 8/10 | 6112 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Rotorua Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.