Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Campervans
Valid Reviews
101 Valid Reviews
The Rotorua Campervans experience has a total of 104 reviews. There are 101 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 45 |
|
45% |
| 9/10 | 37 |
|
37% |
| 8/10 | 16 |
|
16% |
| 7/10 | 2 |
|
2% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.18% Average
The raw data average (mean) for all the Rotorua Campervans valid reviews is 92.18% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
25% |
| 8/10 | 10 |
|
63% |
| 7/10 | 1 |
|
6% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.63% Average
The raw data average (mean) for all the Rotorua Campervans face-to-face reviews is 80.63% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcel Brinkhof | 8/10 | 841 days | 100% |
| Danielle | 10/10 | 1086 days | 62% |
| Rick en Ina | 9/10 | 1145 days | 53% |
| Peter van Leeuwen | 10/10 | 1145 days | 54% |
| Jouke | 10/10 | 1206 days | 46% |
| Lisette en Hans | 10/10 | 2181 days | 7% |
| Tom & Martine | 10/10 | 2241 days | 7% |
| Wiechert en Lia Eschbach | 10/10 | 2302 days | 7% |
| Paul Berresford | 10/10 | 2546 days | 6% |
| Lidy and Jan | 10/10 | 2547 days | 6% |
| Henriette en Gerard Donkers | 9/10 | 2547 days | 6% |
| Andrew Saunders | 10/10 | 2547 days | 6% |
| Richard | 8/10 | 2606 days | 6% |
| Kaas | 9/10 | 2637 days | 6% |
| Ron Baldal | 10/10 | 2666 days | 6% |
| Angela Rawsthorn | 9/10 | 2667 days | 6% |
| Ingrid & Gerben Siegersma | 9/10 | 2667 days | 6% |
| Rens and Jenny Hollander | 9/10 | 2834 days | 4% |
| Jane Hargreaves | 9/10 | 2880 days | 5% |
| Benno Roest | 9/10 | 2881 days | 5% |
| Geert De Vreese | 10/10 | 2881 days | 5% |
| Valerie Homeniuk | 9/10 | 2911 days | 5% |
| Jacob Batema | 9/10 | 2911 days | 5% |
| Femke Zeegers | 9/10 | 2911 days | 5% |
| Inga Serfort | 10/10 | 2912 days | 5% |
| Myra Van Dijk | 9/10 | 2970 days | 5% |
| Ruth Hermans | 10/10 | 2970 days | 5% |
| guus van ginkel | 9/10 | 2970 days | 5% |
| jean-francois Gervais | 8/10 | 3031 days | 4% |
| Maritza | 9/10 | 3031 days | 4% |
| Sara No | 10/10 | 3031 days | 4% |
| J. Coolen | 9/10 | 3223 days | 4% |
| Bart Waanders | 10/10 | 3245 days | 4% |
| Hans-Joachim Stocker | 9/10 | 3276 days | 4% |
| Roelof Wouda | 9/10 | 3276 days | 4% |
| Joop Hendricks | 8/10 | 3276 days | 4% |
| Ole Zinck Østergaard | 9/10 | 3304 days | 4% |
| Frits en Marijke Spieker | 10/10 | 3335 days | 3% |
| Sico Kool | 9/10 | 3396 days | 3% |
| willem hoogerbeets | 9/10 | 3641 days | 2% |
| Hadewich D | 10/10 | 3701 days | 2% |
| Evelien Pruis | 9/10 | 3701 days | 2% |
| A. van Dort | 9/10 | 3702 days | 2% |
| tineenfook dewawy | 9/10 | 3702 days | 2% |
| marius Van Ninhuijs | 10/10 | 3824 days | 2% |
| Jason Wells | 10/10 | 3976 days | 1% |
| Loretta | 9/10 | 4007 days | 1% |
| Femke Stevens | 9/10 | 4035 days | 1% |
| Martin Bakker | 10/10 | 4066 days | 1% |
| ursula voorhorst | 9/10 | 4067 days | 1% |
| s ruijgt | 7/10 | 4067 days | 1% |
| Aart Wagelaar | 10/10 | 4067 days | 1% |
| Jack Buermans | 9/10 | 4098 days | 1% |
| Henk van Leeuwen | 10/10 | 4127 days | 1% |
| Etta van Mullem | 9/10 | 4128 days | 1% |
| Robby van Gruythuysen | 10/10 | 4128 days | 1% |
| Hans en Sil | 9/10 | 4159 days | 1% |
| j k | 9/10 | 4189 days | 1% |
| Jan Legein | 9/10 | 4350 days | 0% |
| joth arends | 9/10 | 4373 days | 0% |
| Benjamin de witte | 10/10 | 4373 days | 0% |
| Henk Bos | 9/10 | 4373 days | 0% |
| Carina Mortelmans | 10/10 | 4401 days | 2% |
| Jan ten Berge | 10/10 | 4401 days | 2% |
| Roy Hengeveld | 10/10 | 4432 days | 2% |
| Joachim | 10/10 | 4432 days | 2% |
| Kees Van Steenis | 10/10 | 4432 days | 2% |
| Aletta . | 9/10 | 4432 days | 2% |
| Tim Bosch | 10/10 | 4463 days | 2% |
| Joke Diependaal | 10/10 | 4524 days | 2% |
| jurgen42 | 10/10 | 4797 days | 2% |
| pcbennekom | 10/10 | 4858 days | 2% |
| Hugh Barraclough | 10/10 | 5072 days | 2% |
| Eric Lombaard | 9/10 | 5115 days | 1% |
| Dick van Doorn | 8/10 | 5131 days | 1% |
| Johan Kroese | 6/10 | 5143 days | 1% |
| MartinPierik | 10/10 | 5163 days | 2% |
| Uitslag | 8/10 | 5194 days | 2% |
| loesennicojongerius | 10/10 | 5194 days | 2% |
| LMvdWerd | 10/10 | 5194 days | 2% |
| timenanne | 9/10 | 5194 days | 2% |
| GeorgesBert | 10/10 | 5224 days | 2% |
| mennoarts | 10/10 | 5224 days | 2% |
| Herman Heskamp | 10/10 | 5224 days | 2% |
| garmtenesther | 10/10 | 5255 days | 2% |
| John | 8/10 | 5467 days | 1% |
| Michel Op't Landt | 7/10 | 5475 days | 1% |
| Win Groen | 8/10 | 5478 days | 1% |
| Anja Allphell | 8/10 | 5478 days | 1% |
| Bakker | 8/10 | 5482 days | 1% |
| ChrisJeanne | 9/10 | 5528 days | 2% |
| Rogier_Elvira | 10/10 | 5528 days | 2% |
| sachahonig | 10/10 | 5559 days | 2% |
| MartijnSuzanne | 10/10 | 5589 days | 2% |
| koster | 8/10 | 5768 days | 1% |
| Truus en Pierre Wolters | 8/10 | 5834 days | 2% |
| Sjoerd de Witte | 10/10 | 5834 days | 2% |
| pvo plas | 8/10 | 5856 days | 1% |
| bdevries | 8/10 | 5935 days | 1% |
| UlaR | 8/10 | 6158 days | 1% |
| Johannes & Jopke Fokkema | 8/10 | 6188 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Rotorua Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
1.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.