Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Redwoods.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

The Redwoods

Valid Reviews

77 Valid Reviews

The The Redwoods experience has a total of 77 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 77 valid reviews:

Rating Count Percentage
10/10 25
32%
9/10 19
25%
8/10 14
18%
7/10 7
9%
6/10 8
10%
5/10 2
3%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 1
1%

83.77% Average

The raw data average (mean) for all the The Redwoods valid reviews is 83.77% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

67 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 77 valid reviews, the experience has 67 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 67 face-to-face reviews:

Rating Count Percentage
10/10 21
31%
9/10 16
24%
8/10 13
19%
7/10 7
10%
6/10 6
9%
5/10 2
3%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 1
1%

83.28% Average

The raw data average (mean) for all the The Redwoods face-to-face reviews is 83.28% and is based on 67 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

90.65%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Mike Fricker 10/10 357 days 79.8 100%
Mike Fricker 10/10 357 days 79.8 100%
Chloe B 10/10 599 days 43.98 54%
Rado Hank 9/10 656 days true 35.54 44%
Michel and Susanne 10/10 916 days true 10.08 11%
Francesca Scott 10/10 942 days true 8.71 10%
Signe Frank-Lassoe 10/10 943 days true 8.66 10%
Thomas Kindler 9/10 950 days true 8.33 9%
Antoine 10/10 978 days true 7.17 8%
Jonathan Verschuuren 7/10 981 days true 6.42 7%
Maaike 7/10 985 days true 6.29 7%
Suzannah Hill 9/10 991 days true 6.71 7%
Tim 8/10 1002 days true 6.05 6%
Jendrik 8/10 1002 days true 6.05 6%
Maria Eriksson 9/10 1002 days true 6.37 7%
Susanne 9/10 1003 days true 6.34 7%
Josh Bird 6/10 1004 days true 5.24 5%
Jemima Brown 7/10 1004 days true 5.74 6%
Tome 9/10 1008 days true 6.2 6%
Leonie Brabers 7/10 1019 days true 5.38 5%
Evan Lloyd 9/10 1023 days true 5.82 6%
tinagermany111 10/10 1056 days true 5.24 5%
Jacqui Sinclair 10/10 1149 days 4.92 5%
Menguy Thibault 8/10 1242 days true 4.54 4%
Susanne Breudel 9/10 1247 days true 4.77 5%
Antonia Gillett 10/10 1261 days true 4.75 5%
Jeanne Minor 10/10 1261 days true 4.75 5%
Jonathan Foskett 9/10 1266 days true 4.74 5%
Pat Dye 8/10 1268 days true 4.5 4%
Ruben Toorwe 6/10 1277 days true 3.92 4%
Daniel 8/10 1279 days true 4.48 4%
Kay Radloft 5/10 1291 days true 3.81 3%
Patrick Baritz 5/10 1306 days true 3.79 3%
Leanna Wyer 10/10 1307 days true 4.68 5%
Matte Stemkowitz 6/10 1310 days true 3.88 3%
Mikkel Palleson 1/10 1312 days true 3.41 3%
Chris Simpson 9/10 1321 days true 4.66 4%
Iwona 6/10 1351 days true 3.83 3%
Ahmed Mohsen Aly 6/10 1391 days 3.78 3%
Suzanne Vermeulen 6/10 1422 days 3.74 3%
Zuzana Holubova 6/10 1973 days true 3.04 2%
Laina Black 8/10 2001 days true 3.44 3%
Ricky White 9/10 2001 days true 3.62 3%
Kathi 9/10 2002 days true 3.62 3%
Derek 8/10 2012 days true 3.42 3%
Rebecca Alt 10/10 2064 days true 3.53 3%
Romina Bolz 7/10 2066 days true 3.21 3%
Katya Verikaitis 8/10 2360 days true 2.92 2%
Gale Willcocks 9/10 2360 days true 3.07 2%
Ken Richardson 10/10 2360 days true 3.07 2%
Julian Roots 9/10 2367 days 3.06 2%
Timo Maschke 10/10 2448 days true 2.94 2%
Birds Tubbs 10/10 2717 days true 2.53 2%
Hannah Bean 10/10 2743 days true 2.49 2%
Jim Addicott 10/10 2745 days true 2.49 2%
Stefan 8/10 2746 days true 2.36 2%
Mark & Beth Kaufman 8/10 2827 days true 2.25 1%
Lardy 8/10 2840 days true 2.23 1%
Matthew Franklin 7/10 3100 days true 1.77 1%
Anita Aleva 10/10 3110 days true 1.93 1%
Andrew Koster 10/10 3111 days true 1.93 1%
mr Schumader 8/10 3112 days true 1.83 1%
Stefan Morris 4/10 3117 days true 1.52 0%
Petersen 10/10 3119 days true 1.92 1%
C Gobl 10/10 3125 days true 1.91 1%
TheBigLebowski 9/10 3157 days 1.86 1%
pipling 9/10 3188 days 1.81 1%
Grant 10/10 3384 days true 1.52 0%
kempt 8/10 3402 days 1.41 0%
Family_Thomsen 10/10 3445 days true 1.42 0%
Andy & Louise Dutton 9/10 3450 days true 1.42 0%
Will Jemma 9/10 3476 days true 1.38 0%
Irene Turley 7/10 3486 days true 1.24 0%
Mike Kirchner 6/10 3487 days true 1.13 0%
Sandie Chan 10/10 3537 days true 1.28 0%
robineth 9/10 3546 days true 1.27 0%
Lionel Mouesca 8/10 3565 days true 1.18 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Redwoods does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

91%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.