Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Redwoods.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
77 Valid Reviews
The The Redwoods experience has a total of 77 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 77 valid reviews:
The raw data average (mean) for all the The Redwoods valid reviews is 83.77% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
67 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 77 valid reviews, the experience has 67 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 67 face-to-face reviews:
The raw data average (mean) for all the The Redwoods face-to-face reviews is 83.28% and is based on 67 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Mike Fricker||10/10||680 days||32.29||100%|
|Mike Fricker||10/10||680 days||32.29||100%|
|Chloe B||10/10||922 days||9.74||30%|
|Rado Hank||9/10||979 days||7.13||22%|
|Michel and Susanne||10/10||1239 days||4.72||15%|
|Francesca Scott||10/10||1265 days||4.67||14%|
|Signe Frank-Lassoe||10/10||1266 days||4.67||14%|
|Thomas Kindler||9/10||1273 days||4.65||14%|
|Jonathan Verschuuren||7/10||1304 days||4.18||13%|
|Suzannah Hill||9/10||1314 days||4.57||14%|
|Maria Eriksson||9/10||1325 days||4.55||14%|
|Josh Bird||6/10||1327 days||3.77||12%|
|Jemima Brown||7/10||1327 days||4.14||13%|
|Leonie Brabers||7/10||1342 days||4.11||13%|
|Evan Lloyd||9/10||1346 days||4.51||14%|
|Jacqui Sinclair||10/10||1472 days||4.26||13%|
|Menguy Thibault||8/10||1565 days||3.88||12%|
|Susanne Breudel||9/10||1570 days||4.07||13%|
|Antonia Gillett||10/10||1584 days||4.04||13%|
|Jeanne Minor||10/10||1584 days||4.04||13%|
|Jonathan Foskett||9/10||1589 days||4.03||12%|
|Pat Dye||8/10||1591 days||3.83||12%|
|Ruben Toorwe||6/10||1600 days||3.33||10%|
|Kay Radloft||5/10||1614 days||3.23||10%|
|Patrick Baritz||5/10||1629 days||3.2||10%|
|Leanna Wyer||10/10||1630 days||3.95||12%|
|Matte Stemkowitz||6/10||1633 days||3.28||10%|
|Mikkel Palleson||1/10||1635 days||2.88||9%|
|Chris Simpson||9/10||1644 days||3.93||12%|
|Ahmed Mohsen Aly||6/10||1714 days||3.14||10%|
|Suzanne Vermeulen||6/10||1745 days||3.09||10%|
|Zuzana Holubova||6/10||2296 days||2.2||7%|
|Laina Black||8/10||2324 days||2.47||8%|
|Ricky White||9/10||2324 days||2.59||8%|
|Rebecca Alt||10/10||2387 days||2.47||8%|
|Romina Bolz||7/10||2389 days||2.25||7%|
|Katya Verikaitis||8/10||2683 days||1.8||6%|
|Gale Willcocks||9/10||2683 days||1.89||6%|
|Ken Richardson||10/10||2683 days||1.89||6%|
|Julian Roots||9/10||2690 days||1.88||6%|
|Timo Maschke||10/10||2771 days||1.72||5%|
|Birds Tubbs||10/10||3040 days||1.19||4%|
|Hannah Bean||10/10||3066 days||1.14||4%|
|Jim Addicott||10/10||3068 days||1.14||4%|
|Mark & Beth Kaufman||8/10||3150 days||0.93||3%|
|Matthew Franklin||7/10||3423 days||0.4||1%|
|Anita Aleva||10/10||3433 days||0.42||1%|
|Andrew Koster||10/10||3434 days||0.42||1%|
|mr Schumader||8/10||3435 days||0.4||1%|
|Stefan Morris||4/10||3440 days||0.32||1%|
|C Gobl||10/10||3448 days||0.4||1%|
|Andy & Louise Dutton||9/10||3773 days||0.0||0%|
|Will Jemma||9/10||3799 days||0.0||0%|
|Irene Turley||7/10||3809 days||0.0||0%|
|Mike Kirchner||6/10||3810 days||0.0||0%|
|Sandie Chan||10/10||3860 days||0.0||0%|
|Lionel Mouesca||8/10||3888 days||0.0||0%|
Several adjustments to the weighted average may be added to improve relevancy and credibility. The Redwoods does not meet the criteria for any of these adjustments to apply.
The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.