Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The Redwoods.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

The Redwoods

Valid Reviews

77 Valid Reviews

The The Redwoods experience has a total of 77 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 77 valid reviews:

Rating Count Percentage
10/10 25
32%
9/10 19
25%
8/10 14
18%
7/10 7
9%
6/10 8
10%
5/10 2
3%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 1
1%

83.77% Average

The raw data average (mean) for all the The Redwoods valid reviews is 83.77% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

67 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 77 valid reviews, the experience has 67 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 67 face-to-face reviews:

Rating Count Percentage
10/10 21
31%
9/10 16
24%
8/10 13
19%
7/10 7
10%
6/10 6
9%
5/10 2
3%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 1
1%

83.28% Average

The raw data average (mean) for all the The Redwoods face-to-face reviews is 83.28% and is based on 67 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.78%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Mike Fricker 10/10 749 days 23.97 100%
Mike Fricker 10/10 749 days 23.97 100%
Chloe B 10/10 991 days 6.71 28%
Rado Hank 9/10 1048 days true 5.35 22%
Michel and Susanne 10/10 1308 days true 4.58 19%
Francesca Scott 10/10 1334 days true 4.53 19%
Signe Frank-Lassoe 10/10 1335 days true 4.53 19%
Thomas Kindler 9/10 1342 days true 4.52 19%
Antoine 10/10 1370 days true 4.46 19%
Jonathan Verschuuren 7/10 1373 days true 4.05 17%
Maaike 7/10 1377 days true 4.05 17%
Suzannah Hill 9/10 1383 days true 4.44 19%
Tim 8/10 1394 days true 4.19 17%
Jendrik 8/10 1394 days true 4.19 17%
Maria Eriksson 9/10 1394 days true 4.41 18%
Susanne 9/10 1395 days true 4.41 18%
Josh Bird 6/10 1396 days true 3.66 15%
Jemima Brown 7/10 1396 days true 4.01 17%
Tome 9/10 1400 days true 4.4 18%
Leonie Brabers 7/10 1411 days true 3.99 17%
Evan Lloyd 9/10 1415 days true 4.37 18%
tinagermany111 10/10 1448 days true 4.31 18%
Jacqui Sinclair 10/10 1541 days 4.13 17%
Menguy Thibault 8/10 1634 days true 3.75 16%
Susanne Breudel 9/10 1639 days true 3.94 16%
Antonia Gillett 10/10 1653 days true 3.91 16%
Jeanne Minor 10/10 1653 days true 3.91 16%
Jonathan Foskett 9/10 1658 days true 3.9 16%
Pat Dye 8/10 1660 days true 3.7 15%
Ruben Toorwe 6/10 1669 days true 3.22 13%
Daniel 8/10 1671 days true 3.68 15%
Kay Radloft 5/10 1683 days true 3.12 13%
Patrick Baritz 5/10 1698 days true 3.09 13%
Leanna Wyer 10/10 1699 days true 3.82 16%
Matte Stemkowitz 6/10 1702 days true 3.16 13%
Mikkel Palleson 1/10 1704 days true 2.78 12%
Chris Simpson 9/10 1713 days true 3.79 16%
Iwona 6/10 1743 days true 3.1 13%
Ahmed Mohsen Aly 6/10 1783 days 3.03 13%
Suzanne Vermeulen 6/10 1814 days 2.98 12%
Zuzana Holubova 6/10 2365 days true 2.09 9%
Laina Black 8/10 2393 days true 2.34 10%
Ricky White 9/10 2393 days true 2.46 10%
Kathi 9/10 2394 days true 2.46 10%
Derek 8/10 2404 days true 2.32 10%
Rebecca Alt 10/10 2456 days true 2.34 10%
Romina Bolz 7/10 2458 days true 2.12 9%
Katya Verikaitis 8/10 2752 days true 1.67 7%
Gale Willcocks 9/10 2752 days true 1.76 7%
Ken Richardson 10/10 2752 days true 1.76 7%
Julian Roots 9/10 2759 days 1.74 7%
Timo Maschke 10/10 2840 days true 1.59 7%
Birds Tubbs 10/10 3109 days true 1.06 4%
Hannah Bean 10/10 3135 days true 1.01 4%
Jim Addicott 10/10 3137 days true 1.0 4%
Stefan 8/10 3138 days true 0.95 4%
Mark & Beth Kaufman 8/10 3219 days true 0.8 3%
Lardy 8/10 3232 days true 0.78 3%
Matthew Franklin 7/10 3492 days true 0.28 1%
Anita Aleva 10/10 3502 days true 0.29 1%
Andrew Koster 10/10 3503 days true 0.29 1%
mr Schumader 8/10 3504 days true 0.27 1%
Stefan Morris 4/10 3509 days true 0.22 1%
Petersen 10/10 3511 days true 0.27 1%
C Gobl 10/10 3517 days true 0.26 1%
TheBigLebowski 9/10 3549 days 0.2 1%
pipling 9/10 3580 days 0.14 1%
Grant 10/10 3776 days true 0.0 0%
kempt 8/10 3794 days 0.0 0%
Family_Thomsen 10/10 3837 days true 0.0 0%
Andy & Louise Dutton 9/10 3842 days true 0.0 0%
Will Jemma 9/10 3868 days true 0.0 0%
Irene Turley 7/10 3878 days true 0.0 0%
Mike Kirchner 6/10 3879 days true 0.0 0%
Sandie Chan 10/10 3929 days true 0.0 0%
robineth 9/10 3938 days true 0.0 0%
Lionel Mouesca 8/10 3957 days true 0.0 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. The Redwoods does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

87%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.