Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
129 Valid Reviews
The Travel NZ Motorhomes experience has a total of 129 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 129 valid reviews:
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.56% and is based on 129 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 129 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Amanda Robb||9/10||52 days||99.57||100%|
|Greg Poole||8/10||52 days||94.59||95%|
|Kathie Russell||10/10||83 days||98.91||99%|
|Stephen Tanner||10/10||114 days||97.94||98%|
|Bill Hayes||10/10||236 days||91.17||92%|
|Matthias Sozzi||10/10||265 days||88.87||89%|
|Rob from Suffolk, UK||9/10||266 days||88.79||89%|
|Neil Holland||10/10||266 days||88.79||89%|
|Nathalie & Andy||10/10||297 days||86.02||86%|
|Mike Russell||10/10||297 days||86.02||86%|
|Vikki O'Sullivan||10/10||297 days||86.02||86%|
|James Ryan||8/10||297 days||81.72||82%|
|Adrian Baer||10/10||327 days||83.06||83%|
|Max Stevens||10/10||328 days||82.95||83%|
|Angela Hains||10/10||357 days||79.8||80%|
|Helen S||10/10||358 days||79.69||80%|
|Tanya Bottomley||10/10||358 days||79.69||80%|
|wendy legge||10/10||418 days||72.31||73%|
|lucy Ashenden||10/10||572 days||48.34||49%|
|Del C||10/10||631 days||39.12||39%|
|Hedde Ringel||9/10||631 days||39.12||39%|
|Daphne Johnston||10/10||692 days||30.74||31%|
|Salla Vainio||10/10||693 days||30.61||31%|
|Nikki de Coninck||10/10||693 days||30.61||31%|
|Pete Welply||10/10||723 days||26.93||27%|
|Joe Harney||10/10||783 days||20.43||21%|
|Roger Bayliss||10/10||906 days||10.66||11%|
|Amanda Cleghorn||9/10||937 days||8.96||9%|
|John and Jan Loxley||9/10||937 days||8.96||9%|
|Keith and Jan||10/10||968 days||7.56||8%|
|Bonnie Murphy||9/10||995 days||6.58||7%|
|H Phillips||10/10||996 days||6.55||7%|
|Glyn Jones||10/10||996 days||6.55||7%|
|john dunn||1/10||1057 days||3.82||4%|
|Aruna Narandran||9/10||1058 days||5.22||5%|
|Mat Frei||10/10||1058 days||5.22||5%|
|Jeff Carmody||10/10||1087 days||5.01||5%|
|Louis DeMais||10/10||1118 days||4.95||5%|
|Leslie Lindeman||4/10||1666 days||3.07||3%|
|Eva Rodriguez||2/10||1697 days||2.87||3%|
|Abby Hall||10/10||1757 days||3.7||4%|
|Jiri Lucius||10/10||1788 days||3.64||4%|
|Adrian Sant||10/10||2063 days||3.11||3%|
|Joe Harney||10/10||2244 days||2.75||3%|
|Phil D||10/10||2398 days||2.45||2%|
|Camilla Suche||10/10||2398 days||2.45||2%|
|Marielle Stuij||10/10||2398 days||2.45||2%|
|Denise Ewbank||8/10||2444 days||2.24||2%|
|Tobias Rischer||9/10||2457 days||2.33||2%|
|Nicole O||9/10||2488 days||2.27||2%|
|Karen Bailey||10/10||2488 days||2.27||2%|
|Rhonda Marsden||9/10||2488 days||2.27||2%|
|Garry Blower||10/10||2519 days||2.21||2%|
|Joakim Ryman||10/10||2519 days||2.21||2%|
|richard edgerton||7/10||2763 days||1.58||2%|
|Nico Saunders||9/10||2794 days||1.68||2%|
|armelle gaurier||9/10||2822 days||1.62||2%|
|Alan Jenkins||9/10||2822 days||1.62||2%|
|Bruce Marshall||10/10||2853 days||1.56||2%|
|Marcel and Gerrie Jonkman||9/10||2853 days||1.56||2%|
|John McMahon||10/10||2853 days||1.56||2%|
|Jen Sweeting||8/10||3146 days||0.94||1%|
|Trish Farrimond||9/10||3280 days||0.72||1%|
|Mike Peirce||7/10||3884 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 54 days. The Travel NZ Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 9 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.