Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travel NZ Motorhomes
Valid Reviews
135 Valid Reviews
The Travel NZ Motorhomes experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
61% |
| 9/10 | 33 |
|
24% |
| 8/10 | 14 |
|
10% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
1% |
92.67% Average
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.67% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 3 |
|
75% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
77.50% Average
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Glen | 9/10 | 2106 days | 100% |
| Cathrin and Markus Buckley | 9/10 | 2106 days | 100% |
| Diane E Maurice | 10/10 | 2137 days | 100% |
| Olga | 10/10 | 2168 days | 98% |
| Jason Salle | 9/10 | 2229 days | 94% |
| Amanda Robb | 9/10 | 2259 days | 93% |
| Greg Poole | 8/10 | 2259 days | 92% |
| Kathie Russell | 10/10 | 2290 days | 92% |
| Matt | 10/10 | 2290 days | 92% |
| Stephen Tanner | 10/10 | 2321 days | 91% |
| Penny | 10/10 | 2351 days | 90% |
| Bill Hayes | 10/10 | 2443 days | 85% |
| Paul Finnegan | 10/10 | 2443 days | 85% |
| Matthias Sozzi | 10/10 | 2472 days | 84% |
| Rob from Suffolk, UK | 9/10 | 2472 days | 83% |
| Neil Holland | 10/10 | 2472 days | 84% |
| Mike | 8/10 | 2472 days | 82% |
| Nathalie & Andy | 10/10 | 2503 days | 83% |
| Mike Russell | 10/10 | 2503 days | 83% |
| Vikki O'Sullivan | 10/10 | 2503 days | 83% |
| James Ryan | 8/10 | 2503 days | 81% |
| Adrian Baer | 10/10 | 2534 days | 81% |
| Max Stevens | 10/10 | 2534 days | 81% |
| Angela Hains | 10/10 | 2564 days | 80% |
| Helen S | 10/10 | 2564 days | 80% |
| Tanya Bottomley | 10/10 | 2564 days | 80% |
| wendy legge | 10/10 | 2625 days | 77% |
| Michelle | 10/10 | 2778 days | 70% |
| lucy Ashenden | 10/10 | 2778 days | 70% |
| Fabian | 10/10 | 2809 days | 68% |
| Nicole | 10/10 | 2837 days | 67% |
| Del C | 10/10 | 2837 days | 67% |
| Daniel | 10/10 | 2837 days | 67% |
| Hedde Ringel | 9/10 | 2837 days | 66% |
| David | 9/10 | 2868 days | 65% |
| Daphne Johnston | 10/10 | 2899 days | 64% |
| Salla Vainio | 10/10 | 2899 days | 64% |
| Nikki de Coninck | 10/10 | 2899 days | 64% |
| Pete Welply | 10/10 | 2929 days | 63% |
| Linda | 10/10 | 2960 days | 61% |
| Joe Harney | 10/10 | 2990 days | 60% |
| Roger Bayliss | 10/10 | 3113 days | 54% |
| Amanda Cleghorn | 9/10 | 3143 days | 52% |
| John and Jan Loxley | 9/10 | 3143 days | 52% |
| Maree | 10/10 | 3143 days | 53% |
| Keith and Jan | 10/10 | 3174 days | 51% |
| Bonnie Murphy | 9/10 | 3202 days | 49% |
| H Phillips | 10/10 | 3202 days | 50% |
| Glyn Jones | 10/10 | 3202 days | 50% |
| john dunn | 1/10 | 3264 days | 16% |
| Lords | 10/10 | 3264 days | 47% |
| Aruna Narandran | 9/10 | 3264 days | 46% |
| Mat Frei | 10/10 | 3264 days | 47% |
| Jeff Carmody | 10/10 | 3294 days | 46% |
| Louis DeMais | 10/10 | 3325 days | 44% |
| Emma | 10/10 | 3386 days | 41% |
| NonoBaba | 9/10 | 3539 days | 34% |
| Leslie Lindeman | 4/10 | 3873 days | 10% |
| Eva Rodriguez | 2/10 | 3904 days | 5% |
| Abby Hall | 10/10 | 3964 days | 14% |
| Jiri Lucius | 10/10 | 3995 days | 13% |
| Adrian Sant | 10/10 | 4270 days | 0% |
| Brendon | 9/10 | 4421 days | 18% |
| Joe Harney | 10/10 | 4451 days | 19% |
| Phil D | 10/10 | 4604 days | 19% |
| Camilla Suche | 10/10 | 4604 days | 19% |
| Marielle Stuij | 10/10 | 4604 days | 19% |
| Denise Ewbank | 8/10 | 4650 days | 9% |
| Tobias Rischer | 9/10 | 4663 days | 18% |
| Nicole O | 9/10 | 4694 days | 18% |
| Karen Bailey | 10/10 | 4694 days | 19% |
| Rhonda Marsden | 9/10 | 4694 days | 18% |
| Garry Blower | 10/10 | 4725 days | 19% |
| Joakim Ryman | 10/10 | 4725 days | 19% |
| MrsF | 10/10 | 4786 days | 19% |
| Bart70 | 9/10 | 4786 days | 18% |
| Gordylow | 10/10 | 4878 days | 19% |
| SouthernKiwi | 9/10 | 4939 days | 18% |
| richard edgerton | 7/10 | 4969 days | 17% |
| Tom | 9/10 | 4969 days | 18% |
| Anne_Range | 10/10 | 5000 days | 19% |
| Nico Saunders | 9/10 | 5000 days | 18% |
| armelle gaurier | 9/10 | 5028 days | 18% |
| Alan Jenkins | 9/10 | 5028 days | 18% |
| Bruce Marshall | 10/10 | 5059 days | 19% |
| waitara | 8/10 | 5059 days | 18% |
| Marcel and Gerrie Jonkman | 9/10 | 5059 days | 18% |
| John McMahon | 10/10 | 5059 days | 19% |
| Ron | 8/10 | 5094 days | 9% |
| mike12345 | 9/10 | 5120 days | 18% |
| Stitchymanda | 10/10 | 5120 days | 19% |
| corley | 10/10 | 5151 days | 19% |
| ortrae | 8/10 | 5334 days | 18% |
| Jen Sweeting | 8/10 | 5352 days | 9% |
| Rod100 | 10/10 | 5365 days | 19% |
| Meredith | 9/10 | 5425 days | 18% |
| Alistair | 10/10 | 5425 days | 19% |
| glenj | 9/10 | 5486 days | 18% |
| Trish Farrimond | 9/10 | 5486 days | 18% |
| Annie_C_Scott | 8/10 | 5486 days | 18% |
| GARRYBLOWER | 10/10 | 5486 days | 19% |
| Carolyn1 | 9/10 | 5517 days | 18% |
| tankman | 10/10 | 5517 days | 19% |
| Sacoetzee | 9/10 | 5517 days | 18% |
| Aaron | 10/10 | 5547 days | 19% |
| Cid | 10/10 | 5578 days | 19% |
| Steve | 9/10 | 5578 days | 18% |
| Free_Spirit | 10/10 | 5578 days | 19% |
| Telfer | 9/10 | 5609 days | 18% |
| Aileen_Lowe1 | 10/10 | 5609 days | 19% |
| Bruceadamscars | 10/10 | 5609 days | 19% |
| JackieT | 10/10 | 5609 days | 19% |
| quickshift1 | 10/10 | 5639 days | 19% |
| Adam | 10/10 | 5639 days | 19% |
| Happy_Camper | 10/10 | 5639 days | 19% |
| mikef1 | 8/10 | 5670 days | 18% |
| vand | 10/10 | 5670 days | 19% |
| Veronique1 | 10/10 | 5670 days | 19% |
| richk | 10/10 | 5700 days | 19% |
| shredder | 10/10 | 5700 days | 19% |
| moir | 9/10 | 5731 days | 18% |
| agmgwilson | 10/10 | 5731 days | 19% |
| jeffmorris | 10/10 | 5731 days | 19% |
| dmorris | 8/10 | 5759 days | 18% |
| campbell_trueman | 10/10 | 5790 days | 19% |
| Clive | 10/10 | 5790 days | 19% |
| TonyandAmisha | 10/10 | 5821 days | 19% |
| marty354 | 10/10 | 5851 days | 19% |
| DAVIDPRITCHARD | 8/10 | 5882 days | 18% |
| mgpss | 9/10 | 5943 days | 18% |
| Reilly | 8/10 | 5974 days | 18% |
| AndrewNess | 8/10 | 6004 days | 18% |
| pbayard | 10/10 | 6065 days | 19% |
| Mike Peirce | 7/10 | 6090 days | 8% |
| MikeGreen | 1/10 | 6096 days | 5% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Travel NZ Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
1.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.