Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travel NZ Motorhomes
Valid Reviews
135 Valid Reviews
The Travel NZ Motorhomes experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
61% |
| 9/10 | 33 |
|
24% |
| 8/10 | 14 |
|
10% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
1% |
92.67% Average
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.67% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 3 |
|
75% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
77.50% Average
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Glen | 9/10 | 2044 days | 100% |
| Cathrin and Markus Buckley | 9/10 | 2044 days | 100% |
| Diane E Maurice | 10/10 | 2075 days | 100% |
| Olga | 10/10 | 2106 days | 98% |
| Jason Salle | 9/10 | 2167 days | 95% |
| Amanda Robb | 9/10 | 2197 days | 93% |
| Greg Poole | 8/10 | 2197 days | 92% |
| Kathie Russell | 10/10 | 2228 days | 93% |
| Matt | 10/10 | 2228 days | 93% |
| Stephen Tanner | 10/10 | 2259 days | 92% |
| Penny | 10/10 | 2289 days | 90% |
| Bill Hayes | 10/10 | 2381 days | 86% |
| Paul Finnegan | 10/10 | 2381 days | 86% |
| Matthias Sozzi | 10/10 | 2410 days | 85% |
| Rob from Suffolk, UK | 9/10 | 2410 days | 84% |
| Neil Holland | 10/10 | 2410 days | 85% |
| Mike | 8/10 | 2410 days | 83% |
| Nathalie & Andy | 10/10 | 2441 days | 84% |
| Mike Russell | 10/10 | 2441 days | 84% |
| Vikki O'Sullivan | 10/10 | 2441 days | 84% |
| James Ryan | 8/10 | 2441 days | 82% |
| Adrian Baer | 10/10 | 2472 days | 82% |
| Max Stevens | 10/10 | 2472 days | 82% |
| Angela Hains | 10/10 | 2502 days | 81% |
| Helen S | 10/10 | 2502 days | 81% |
| Tanya Bottomley | 10/10 | 2502 days | 81% |
| wendy legge | 10/10 | 2563 days | 78% |
| Michelle | 10/10 | 2716 days | 72% |
| lucy Ashenden | 10/10 | 2716 days | 72% |
| Fabian | 10/10 | 2747 days | 70% |
| Nicole | 10/10 | 2775 days | 69% |
| Del C | 10/10 | 2775 days | 69% |
| Daniel | 10/10 | 2775 days | 69% |
| Hedde Ringel | 9/10 | 2775 days | 68% |
| David | 9/10 | 2806 days | 67% |
| Daphne Johnston | 10/10 | 2837 days | 66% |
| Salla Vainio | 10/10 | 2837 days | 66% |
| Nikki de Coninck | 10/10 | 2837 days | 66% |
| Pete Welply | 10/10 | 2867 days | 65% |
| Linda | 10/10 | 2898 days | 64% |
| Joe Harney | 10/10 | 2928 days | 62% |
| Roger Bayliss | 10/10 | 3051 days | 57% |
| Amanda Cleghorn | 9/10 | 3081 days | 55% |
| John and Jan Loxley | 9/10 | 3081 days | 55% |
| Maree | 10/10 | 3081 days | 56% |
| Keith and Jan | 10/10 | 3112 days | 54% |
| Bonnie Murphy | 9/10 | 3140 days | 53% |
| H Phillips | 10/10 | 3140 days | 53% |
| Glyn Jones | 10/10 | 3140 days | 53% |
| john dunn | 1/10 | 3202 days | 20% |
| Lords | 10/10 | 3202 days | 50% |
| Aruna Narandran | 9/10 | 3202 days | 50% |
| Mat Frei | 10/10 | 3202 days | 50% |
| Jeff Carmody | 10/10 | 3232 days | 49% |
| Louis DeMais | 10/10 | 3263 days | 48% |
| Emma | 10/10 | 3324 days | 45% |
| NonoBaba | 9/10 | 3477 days | 38% |
| Leslie Lindeman | 4/10 | 3811 days | 15% |
| Eva Rodriguez | 2/10 | 3842 days | 10% |
| Abby Hall | 10/10 | 3902 days | 20% |
| Jiri Lucius | 10/10 | 3933 days | 19% |
| Adrian Sant | 10/10 | 4208 days | 7% |
| Brendon | 9/10 | 4359 days | 0% |
| Joe Harney | 10/10 | 4389 days | 21% |
| Phil D | 10/10 | 4542 days | 21% |
| Camilla Suche | 10/10 | 4542 days | 21% |
| Marielle Stuij | 10/10 | 4542 days | 21% |
| Denise Ewbank | 8/10 | 4588 days | 12% |
| Tobias Rischer | 9/10 | 4601 days | 21% |
| Nicole O | 9/10 | 4632 days | 21% |
| Karen Bailey | 10/10 | 4632 days | 21% |
| Rhonda Marsden | 9/10 | 4632 days | 21% |
| Garry Blower | 10/10 | 4663 days | 21% |
| Joakim Ryman | 10/10 | 4663 days | 21% |
| MrsF | 10/10 | 4724 days | 21% |
| Bart70 | 9/10 | 4724 days | 21% |
| Gordylow | 10/10 | 4816 days | 21% |
| SouthernKiwi | 9/10 | 4877 days | 21% |
| richard edgerton | 7/10 | 4907 days | 20% |
| Tom | 9/10 | 4907 days | 21% |
| Anne_Range | 10/10 | 4938 days | 21% |
| Nico Saunders | 9/10 | 4938 days | 21% |
| armelle gaurier | 9/10 | 4966 days | 21% |
| Alan Jenkins | 9/10 | 4966 days | 21% |
| Bruce Marshall | 10/10 | 4997 days | 21% |
| waitara | 8/10 | 4997 days | 21% |
| Marcel and Gerrie Jonkman | 9/10 | 4997 days | 21% |
| John McMahon | 10/10 | 4997 days | 21% |
| Ron | 8/10 | 5032 days | 12% |
| mike12345 | 9/10 | 5058 days | 21% |
| Stitchymanda | 10/10 | 5058 days | 21% |
| corley | 10/10 | 5089 days | 21% |
| ortrae | 8/10 | 5272 days | 21% |
| Jen Sweeting | 8/10 | 5290 days | 12% |
| Rod100 | 10/10 | 5303 days | 21% |
| Meredith | 9/10 | 5363 days | 21% |
| Alistair | 10/10 | 5363 days | 21% |
| glenj | 9/10 | 5424 days | 21% |
| Trish Farrimond | 9/10 | 5424 days | 21% |
| Annie_C_Scott | 8/10 | 5424 days | 21% |
| GARRYBLOWER | 10/10 | 5424 days | 21% |
| Carolyn1 | 9/10 | 5455 days | 21% |
| tankman | 10/10 | 5455 days | 21% |
| Sacoetzee | 9/10 | 5455 days | 21% |
| Aaron | 10/10 | 5485 days | 21% |
| Cid | 10/10 | 5516 days | 21% |
| Steve | 9/10 | 5516 days | 21% |
| Free_Spirit | 10/10 | 5516 days | 21% |
| Telfer | 9/10 | 5547 days | 21% |
| Aileen_Lowe1 | 10/10 | 5547 days | 21% |
| Bruceadamscars | 10/10 | 5547 days | 21% |
| JackieT | 10/10 | 5547 days | 21% |
| quickshift1 | 10/10 | 5577 days | 21% |
| Adam | 10/10 | 5577 days | 21% |
| Happy_Camper | 10/10 | 5577 days | 21% |
| mikef1 | 8/10 | 5608 days | 21% |
| vand | 10/10 | 5608 days | 21% |
| Veronique1 | 10/10 | 5608 days | 21% |
| richk | 10/10 | 5638 days | 21% |
| shredder | 10/10 | 5638 days | 21% |
| moir | 9/10 | 5669 days | 21% |
| agmgwilson | 10/10 | 5669 days | 21% |
| jeffmorris | 10/10 | 5669 days | 21% |
| dmorris | 8/10 | 5697 days | 21% |
| campbell_trueman | 10/10 | 5728 days | 21% |
| Clive | 10/10 | 5728 days | 21% |
| TonyandAmisha | 10/10 | 5759 days | 21% |
| marty354 | 10/10 | 5789 days | 21% |
| DAVIDPRITCHARD | 8/10 | 5820 days | 21% |
| mgpss | 9/10 | 5881 days | 21% |
| Reilly | 8/10 | 5912 days | 21% |
| AndrewNess | 8/10 | 5942 days | 21% |
| pbayard | 10/10 | 6003 days | 21% |
| Mike Peirce | 7/10 | 6028 days | 11% |
| MikeGreen | 1/10 | 6034 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.74% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 88 days. The Travel NZ Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.70% |
| 198 | -2.71% |
| 199 | -2.73% |
| 200 | -2.74% |
| 201 | -2.75% |
| 202 | -2.77% |
| 203 | -2.78% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.