Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
131 Valid Reviews
The Travel NZ Motorhomes experience has a total of 131 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.60% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 131 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Jason Salle||9/10||108 days||100%|
|Amanda Robb||9/10||138 days||99%|
|Greg Poole||8/10||138 days||94%|
|Kathie Russell||10/10||169 days||97%|
|Stephen Tanner||10/10||200 days||95%|
|Bill Hayes||10/10||322 days||85%|
|Paul Finnegan||10/10||322 days||85%|
|Matthias Sozzi||10/10||351 days||82%|
|Rob from Suffolk, UK||9/10||351 days||82%|
|Neil Holland||10/10||351 days||82%|
|Nathalie & Andy||10/10||382 days||78%|
|Mike Russell||10/10||382 days||78%|
|Vikki O'Sullivan||10/10||382 days||78%|
|James Ryan||8/10||382 days||74%|
|Adrian Baer||10/10||413 days||74%|
|Max Stevens||10/10||413 days||74%|
|Angela Hains||10/10||443 days||70%|
|Helen S||10/10||443 days||70%|
|Tanya Bottomley||10/10||443 days||70%|
|wendy legge||10/10||504 days||61%|
|lucy Ashenden||10/10||657 days||36%|
|Del C||10/10||716 days||28%|
|Hedde Ringel||9/10||716 days||28%|
|Daphne Johnston||10/10||778 days||21%|
|Salla Vainio||10/10||778 days||21%|
|Nikki de Coninck||10/10||778 days||21%|
|Pete Welply||10/10||808 days||18%|
|Joe Harney||10/10||869 days||13%|
|Roger Bayliss||10/10||992 days||7%|
|Amanda Cleghorn||9/10||1022 days||6%|
|John and Jan Loxley||9/10||1022 days||6%|
|Keith and Jan||10/10||1053 days||5%|
|Bonnie Murphy||9/10||1081 days||5%|
|H Phillips||10/10||1081 days||5%|
|Glyn Jones||10/10||1081 days||5%|
|john dunn||1/10||1143 days||4%|
|Aruna Narandran||9/10||1143 days||5%|
|Mat Frei||10/10||1143 days||5%|
|Jeff Carmody||10/10||1173 days||5%|
|Louis DeMais||10/10||1204 days||5%|
|Leslie Lindeman||4/10||1752 days||3%|
|Eva Rodriguez||2/10||1783 days||3%|
|Abby Hall||10/10||1843 days||4%|
|Jiri Lucius||10/10||1874 days||4%|
|Adrian Sant||10/10||2149 days||3%|
|Joe Harney||10/10||2330 days||3%|
|Phil D||10/10||2483 days||2%|
|Camilla Suche||10/10||2483 days||2%|
|Marielle Stuij||10/10||2483 days||2%|
|Denise Ewbank||8/10||2529 days||1%|
|Tobias Rischer||9/10||2542 days||2%|
|Nicole O||9/10||2573 days||2%|
|Karen Bailey||10/10||2573 days||2%|
|Rhonda Marsden||9/10||2573 days||2%|
|Garry Blower||10/10||2604 days||2%|
|Joakim Ryman||10/10||2604 days||2%|
|richard edgerton||7/10||2848 days||1%|
|Nico Saunders||9/10||2879 days||2%|
|armelle gaurier||9/10||2907 days||1%|
|Alan Jenkins||9/10||2907 days||1%|
|Bruce Marshall||10/10||2938 days||1%|
|Marcel and Gerrie Jonkman||9/10||2938 days||1%|
|John McMahon||10/10||2938 days||1%|
|Jen Sweeting||8/10||3231 days||0%|
|Trish Farrimond||9/10||3365 days||1%|
|Mike Peirce||7/10||3969 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 46 days. The Travel NZ Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 34 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.