Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
135 Valid Reviews
The Travel NZ Motorhomes experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.67% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 135 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Cathrin and Markus Buckley||9/10||106 days||100%|
|Diane E Maurice||10/10||137 days||99%|
|Jason Salle||9/10||229 days||93%|
|Amanda Robb||9/10||259 days||91%|
|Greg Poole||8/10||259 days||86%|
|Kathie Russell||10/10||289 days||88%|
|Stephen Tanner||10/10||321 days||85%|
|Bill Hayes||10/10||442 days||70%|
|Paul Finnegan||10/10||443 days||70%|
|Matthias Sozzi||10/10||471 days||66%|
|Rob from Suffolk, UK||9/10||472 days||66%|
|Neil Holland||10/10||472 days||66%|
|Nathalie & Andy||10/10||503 days||61%|
|Mike Russell||10/10||503 days||61%|
|Vikki O'Sullivan||10/10||503 days||61%|
|James Ryan||8/10||503 days||58%|
|Adrian Baer||10/10||533 days||56%|
|Max Stevens||10/10||534 days||56%|
|Angela Hains||10/10||563 days||51%|
|Helen S||10/10||564 days||51%|
|Tanya Bottomley||10/10||564 days||51%|
|wendy legge||10/10||624 days||41%|
|lucy Ashenden||10/10||778 days||21%|
|Del C||10/10||837 days||16%|
|Hedde Ringel||9/10||837 days||16%|
|Daphne Johnston||10/10||898 days||11%|
|Salla Vainio||10/10||899 days||11%|
|Nikki de Coninck||10/10||899 days||11%|
|Pete Welply||10/10||929 days||10%|
|Joe Harney||10/10||990 days||7%|
|Roger Bayliss||10/10||1113 days||5%|
|Amanda Cleghorn||9/10||1143 days||5%|
|John and Jan Loxley||9/10||1143 days||5%|
|Keith and Jan||10/10||1174 days||5%|
|Bonnie Murphy||9/10||1201 days||5%|
|H Phillips||10/10||1202 days||5%|
|Glyn Jones||10/10||1202 days||5%|
|john dunn||1/10||1263 days||3%|
|Aruna Narandran||9/10||1264 days||5%|
|Mat Frei||10/10||1264 days||5%|
|Jeff Carmody||10/10||1293 days||5%|
|Louis DeMais||10/10||1324 days||5%|
|Leslie Lindeman||4/10||1872 days||3%|
|Eva Rodriguez||2/10||1903 days||3%|
|Abby Hall||10/10||1963 days||3%|
|Jiri Lucius||10/10||1994 days||3%|
|Adrian Sant||10/10||2269 days||3%|
|Joe Harney||10/10||2450 days||2%|
|Phil D||10/10||2604 days||2%|
|Camilla Suche||10/10||2604 days||2%|
|Marielle Stuij||10/10||2604 days||2%|
|Denise Ewbank||8/10||2650 days||1%|
|Tobias Rischer||9/10||2663 days||2%|
|Nicole O||9/10||2694 days||2%|
|Karen Bailey||10/10||2694 days||2%|
|Rhonda Marsden||9/10||2694 days||2%|
|Garry Blower||10/10||2725 days||2%|
|Joakim Ryman||10/10||2725 days||2%|
|richard edgerton||7/10||2969 days||1%|
|Nico Saunders||9/10||3000 days||1%|
|armelle gaurier||9/10||3028 days||1%|
|Alan Jenkins||9/10||3028 days||1%|
|Bruce Marshall||10/10||3059 days||1%|
|Marcel and Gerrie Jonkman||9/10||3059 days||1%|
|John McMahon||10/10||3059 days||1%|
|Jen Sweeting||8/10||3352 days||0%|
|Trish Farrimond||9/10||3486 days||0%|
|Mike Peirce||7/10||4090 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 94 days. The Travel NZ Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 45 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.