Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travel NZ Motorhomes
Valid Reviews
135 Valid Reviews
The Travel NZ Motorhomes experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
61% |
| 9/10 | 33 |
|
24% |
| 8/10 | 14 |
|
10% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
1% |
92.67% Average
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.67% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 3 |
|
75% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
77.50% Average
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Glen | 9/10 | 2025 days | 100% |
| Cathrin and Markus Buckley | 9/10 | 2025 days | 100% |
| Diane E Maurice | 10/10 | 2056 days | 100% |
| Olga | 10/10 | 2087 days | 98% |
| Jason Salle | 9/10 | 2148 days | 95% |
| Amanda Robb | 9/10 | 2178 days | 93% |
| Greg Poole | 8/10 | 2178 days | 93% |
| Kathie Russell | 10/10 | 2208 days | 93% |
| Matt | 10/10 | 2209 days | 93% |
| Stephen Tanner | 10/10 | 2240 days | 92% |
| Penny | 10/10 | 2270 days | 90% |
| Bill Hayes | 10/10 | 2361 days | 87% |
| Paul Finnegan | 10/10 | 2362 days | 86% |
| Matthias Sozzi | 10/10 | 2390 days | 85% |
| Rob from Suffolk, UK | 9/10 | 2391 days | 84% |
| Neil Holland | 10/10 | 2391 days | 85% |
| Mike | 8/10 | 2391 days | 84% |
| Nathalie & Andy | 10/10 | 2422 days | 84% |
| Mike Russell | 10/10 | 2422 days | 84% |
| Vikki O'Sullivan | 10/10 | 2422 days | 84% |
| James Ryan | 8/10 | 2422 days | 82% |
| Adrian Baer | 10/10 | 2452 days | 83% |
| Max Stevens | 10/10 | 2453 days | 83% |
| Angela Hains | 10/10 | 2482 days | 81% |
| Helen S | 10/10 | 2483 days | 81% |
| Tanya Bottomley | 10/10 | 2483 days | 81% |
| wendy legge | 10/10 | 2543 days | 79% |
| Michelle | 10/10 | 2697 days | 72% |
| lucy Ashenden | 10/10 | 2697 days | 72% |
| Fabian | 10/10 | 2728 days | 71% |
| Nicole | 10/10 | 2756 days | 70% |
| Del C | 10/10 | 2756 days | 70% |
| Daniel | 10/10 | 2756 days | 70% |
| Hedde Ringel | 9/10 | 2756 days | 69% |
| David | 9/10 | 2787 days | 67% |
| Daphne Johnston | 10/10 | 2817 days | 67% |
| Salla Vainio | 10/10 | 2818 days | 67% |
| Nikki de Coninck | 10/10 | 2818 days | 67% |
| Pete Welply | 10/10 | 2848 days | 66% |
| Linda | 10/10 | 2879 days | 64% |
| Joe Harney | 10/10 | 2909 days | 63% |
| Roger Bayliss | 10/10 | 3032 days | 58% |
| Amanda Cleghorn | 9/10 | 3062 days | 56% |
| John and Jan Loxley | 9/10 | 3062 days | 56% |
| Maree | 10/10 | 3062 days | 56% |
| Keith and Jan | 10/10 | 3093 days | 55% |
| Bonnie Murphy | 9/10 | 3120 days | 53% |
| H Phillips | 10/10 | 3121 days | 54% |
| Glyn Jones | 10/10 | 3121 days | 54% |
| john dunn | 1/10 | 3182 days | 20% |
| Lords | 10/10 | 3182 days | 51% |
| Aruna Narandran | 9/10 | 3183 days | 51% |
| Mat Frei | 10/10 | 3183 days | 51% |
| Jeff Carmody | 10/10 | 3212 days | 50% |
| Louis DeMais | 10/10 | 3243 days | 49% |
| Emma | 10/10 | 3305 days | 46% |
| NonoBaba | 9/10 | 3457 days | 39% |
| Leslie Lindeman | 4/10 | 3791 days | 16% |
| Eva Rodriguez | 2/10 | 3822 days | 10% |
| Abby Hall | 10/10 | 3882 days | 21% |
| Jiri Lucius | 10/10 | 3913 days | 20% |
| Adrian Sant | 10/10 | 4188 days | 8% |
| Brendon | 9/10 | 4339 days | 1% |
| Joe Harney | 10/10 | 4369 days | 0% |
| Phil D | 10/10 | 4523 days | 22% |
| Camilla Suche | 10/10 | 4523 days | 22% |
| Marielle Stuij | 10/10 | 4523 days | 22% |
| Denise Ewbank | 8/10 | 4569 days | 12% |
| Tobias Rischer | 9/10 | 4582 days | 21% |
| Nicole O | 9/10 | 4613 days | 21% |
| Karen Bailey | 10/10 | 4613 days | 22% |
| Rhonda Marsden | 9/10 | 4613 days | 21% |
| Garry Blower | 10/10 | 4644 days | 22% |
| Joakim Ryman | 10/10 | 4644 days | 22% |
| MrsF | 10/10 | 4705 days | 22% |
| Bart70 | 9/10 | 4705 days | 21% |
| Gordylow | 10/10 | 4797 days | 22% |
| SouthernKiwi | 9/10 | 4858 days | 21% |
| richard edgerton | 7/10 | 4888 days | 20% |
| Tom | 9/10 | 4888 days | 21% |
| Anne_Range | 10/10 | 4919 days | 22% |
| Nico Saunders | 9/10 | 4919 days | 21% |
| armelle gaurier | 9/10 | 4947 days | 21% |
| Alan Jenkins | 9/10 | 4947 days | 21% |
| Bruce Marshall | 10/10 | 4978 days | 22% |
| waitara | 8/10 | 4978 days | 21% |
| Marcel and Gerrie Jonkman | 9/10 | 4978 days | 21% |
| John McMahon | 10/10 | 4978 days | 22% |
| Ron | 8/10 | 5013 days | 12% |
| mike12345 | 9/10 | 5039 days | 21% |
| Stitchymanda | 10/10 | 5039 days | 22% |
| corley | 10/10 | 5070 days | 22% |
| ortrae | 8/10 | 5253 days | 21% |
| Jen Sweeting | 8/10 | 5271 days | 12% |
| Rod100 | 10/10 | 5284 days | 22% |
| Meredith | 9/10 | 5344 days | 21% |
| Alistair | 10/10 | 5344 days | 22% |
| glenj | 9/10 | 5405 days | 21% |
| Trish Farrimond | 9/10 | 5405 days | 21% |
| Annie_C_Scott | 8/10 | 5405 days | 21% |
| GARRYBLOWER | 10/10 | 5405 days | 22% |
| Carolyn1 | 9/10 | 5436 days | 21% |
| tankman | 10/10 | 5436 days | 22% |
| Sacoetzee | 9/10 | 5436 days | 21% |
| Aaron | 10/10 | 5466 days | 22% |
| Cid | 10/10 | 5497 days | 22% |
| Steve | 9/10 | 5497 days | 21% |
| Free_Spirit | 10/10 | 5497 days | 22% |
| Telfer | 9/10 | 5528 days | 21% |
| Aileen_Lowe1 | 10/10 | 5528 days | 22% |
| Bruceadamscars | 10/10 | 5528 days | 22% |
| JackieT | 10/10 | 5528 days | 22% |
| quickshift1 | 10/10 | 5558 days | 22% |
| Adam | 10/10 | 5558 days | 22% |
| Happy_Camper | 10/10 | 5558 days | 22% |
| mikef1 | 8/10 | 5589 days | 21% |
| vand | 10/10 | 5589 days | 22% |
| Veronique1 | 10/10 | 5589 days | 22% |
| richk | 10/10 | 5619 days | 22% |
| shredder | 10/10 | 5619 days | 22% |
| moir | 9/10 | 5650 days | 21% |
| agmgwilson | 10/10 | 5650 days | 22% |
| jeffmorris | 10/10 | 5650 days | 22% |
| dmorris | 8/10 | 5678 days | 21% |
| campbell_trueman | 10/10 | 5709 days | 22% |
| Clive | 10/10 | 5709 days | 22% |
| TonyandAmisha | 10/10 | 5740 days | 22% |
| marty354 | 10/10 | 5770 days | 22% |
| DAVIDPRITCHARD | 8/10 | 5801 days | 21% |
| mgpss | 9/10 | 5862 days | 21% |
| Reilly | 8/10 | 5893 days | 21% |
| AndrewNess | 8/10 | 5923 days | 21% |
| pbayard | 10/10 | 5984 days | 22% |
| Mike Peirce | 7/10 | 6009 days | 11% |
| MikeGreen | 1/10 | 6015 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.36% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 110 days. The Travel NZ Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.33% |
| 198 | -2.34% |
| 199 | -2.35% |
| 200 | -2.36% |
| 201 | -2.37% |
| 202 | -2.39% |
| 203 | -2.40% |
| … | … |
Balancing Adjustment
1.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.