Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travel NZ Motorhomes
Valid Reviews
135 Valid Reviews
The Travel NZ Motorhomes experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
61% |
| 9/10 | 33 |
|
24% |
| 8/10 | 14 |
|
10% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
1% |
92.67% Average
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.67% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 3 |
|
75% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
77.50% Average
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Glen | 9/10 | 1842 days | 100% |
| Cathrin and Markus Buckley | 9/10 | 1842 days | 100% |
| Diane E Maurice | 10/10 | 1873 days | 100% |
| Olga | 10/10 | 1904 days | 99% |
| Jason Salle | 9/10 | 1965 days | 95% |
| Amanda Robb | 9/10 | 1995 days | 94% |
| Greg Poole | 8/10 | 1995 days | 93% |
| Kathie Russell | 10/10 | 2025 days | 94% |
| Matt | 10/10 | 2026 days | 94% |
| Stephen Tanner | 10/10 | 2057 days | 92% |
| Penny | 10/10 | 2087 days | 91% |
| Bill Hayes | 10/10 | 2178 days | 87% |
| Paul Finnegan | 10/10 | 2179 days | 87% |
| Matthias Sozzi | 10/10 | 2207 days | 86% |
| Rob from Suffolk, UK | 9/10 | 2208 days | 85% |
| Neil Holland | 10/10 | 2208 days | 86% |
| Mike | 8/10 | 2208 days | 84% |
| Nathalie & Andy | 10/10 | 2239 days | 85% |
| Mike Russell | 10/10 | 2239 days | 85% |
| Vikki O'Sullivan | 10/10 | 2239 days | 85% |
| James Ryan | 8/10 | 2239 days | 83% |
| Adrian Baer | 10/10 | 2269 days | 84% |
| Max Stevens | 10/10 | 2270 days | 84% |
| Angela Hains | 10/10 | 2299 days | 83% |
| Helen S | 10/10 | 2300 days | 82% |
| Tanya Bottomley | 10/10 | 2300 days | 82% |
| wendy legge | 10/10 | 2360 days | 80% |
| Michelle | 10/10 | 2514 days | 74% |
| lucy Ashenden | 10/10 | 2514 days | 74% |
| Fabian | 10/10 | 2545 days | 73% |
| Nicole | 10/10 | 2573 days | 71% |
| Del C | 10/10 | 2573 days | 71% |
| Daniel | 10/10 | 2573 days | 71% |
| Hedde Ringel | 9/10 | 2573 days | 71% |
| David | 9/10 | 2604 days | 69% |
| Daphne Johnston | 10/10 | 2634 days | 69% |
| Salla Vainio | 10/10 | 2635 days | 69% |
| Nikki de Coninck | 10/10 | 2635 days | 69% |
| Pete Welply | 10/10 | 2665 days | 68% |
| Linda | 10/10 | 2696 days | 66% |
| Joe Harney | 10/10 | 2726 days | 65% |
| Roger Bayliss | 10/10 | 2849 days | 60% |
| Amanda Cleghorn | 9/10 | 2879 days | 58% |
| John and Jan Loxley | 9/10 | 2879 days | 58% |
| Maree | 10/10 | 2879 days | 59% |
| Keith and Jan | 10/10 | 2910 days | 58% |
| Bonnie Murphy | 9/10 | 2937 days | 56% |
| H Phillips | 10/10 | 2938 days | 57% |
| Glyn Jones | 10/10 | 2938 days | 57% |
| john dunn | 1/10 | 2999 days | 21% |
| Lords | 10/10 | 2999 days | 54% |
| Aruna Narandran | 9/10 | 3000 days | 54% |
| Mat Frei | 10/10 | 3000 days | 54% |
| Jeff Carmody | 10/10 | 3029 days | 53% |
| Louis DeMais | 10/10 | 3060 days | 52% |
| Emma | 10/10 | 3122 days | 49% |
| NonoBaba | 9/10 | 3274 days | 43% |
| Leslie Lindeman | 4/10 | 3608 days | 19% |
| Eva Rodriguez | 2/10 | 3639 days | 12% |
| Abby Hall | 10/10 | 3699 days | 26% |
| Jiri Lucius | 10/10 | 3730 days | 25% |
| Adrian Sant | 10/10 | 4005 days | 14% |
| Brendon | 9/10 | 4156 days | 7% |
| Joe Harney | 10/10 | 4186 days | 6% |
| Phil D | 10/10 | 4340 days | 0% |
| Camilla Suche | 10/10 | 4340 days | 0% |
| Marielle Stuij | 10/10 | 4340 days | 0% |
| Denise Ewbank | 8/10 | 4386 days | 10% |
| Tobias Rischer | 9/10 | 4399 days | 19% |
| Nicole O | 9/10 | 4430 days | 19% |
| Karen Bailey | 10/10 | 4430 days | 19% |
| Rhonda Marsden | 9/10 | 4430 days | 19% |
| Garry Blower | 10/10 | 4461 days | 19% |
| Joakim Ryman | 10/10 | 4461 days | 19% |
| MrsF | 10/10 | 4522 days | 19% |
| Bart70 | 9/10 | 4522 days | 19% |
| Gordylow | 10/10 | 4614 days | 19% |
| SouthernKiwi | 9/10 | 4675 days | 19% |
| richard edgerton | 7/10 | 4705 days | 18% |
| Tom | 9/10 | 4705 days | 19% |
| Anne_Range | 10/10 | 4736 days | 19% |
| Nico Saunders | 9/10 | 4736 days | 19% |
| armelle gaurier | 9/10 | 4764 days | 19% |
| Alan Jenkins | 9/10 | 4764 days | 19% |
| Bruce Marshall | 10/10 | 4795 days | 19% |
| waitara | 8/10 | 4795 days | 19% |
| Marcel and Gerrie Jonkman | 9/10 | 4795 days | 19% |
| John McMahon | 10/10 | 4795 days | 19% |
| Ron | 8/10 | 4830 days | 10% |
| mike12345 | 9/10 | 4856 days | 19% |
| Stitchymanda | 10/10 | 4856 days | 19% |
| corley | 10/10 | 4887 days | 19% |
| ortrae | 8/10 | 5070 days | 19% |
| Jen Sweeting | 8/10 | 5088 days | 10% |
| Rod100 | 10/10 | 5101 days | 19% |
| Meredith | 9/10 | 5161 days | 19% |
| Alistair | 10/10 | 5161 days | 19% |
| glenj | 9/10 | 5222 days | 19% |
| Trish Farrimond | 9/10 | 5222 days | 19% |
| Annie_C_Scott | 8/10 | 5222 days | 19% |
| GARRYBLOWER | 10/10 | 5222 days | 19% |
| Carolyn1 | 9/10 | 5253 days | 19% |
| tankman | 10/10 | 5253 days | 19% |
| Sacoetzee | 9/10 | 5253 days | 19% |
| Aaron | 10/10 | 5283 days | 19% |
| Cid | 10/10 | 5314 days | 19% |
| Steve | 9/10 | 5314 days | 19% |
| Free_Spirit | 10/10 | 5314 days | 19% |
| Telfer | 9/10 | 5345 days | 19% |
| Aileen_Lowe1 | 10/10 | 5345 days | 19% |
| Bruceadamscars | 10/10 | 5345 days | 19% |
| JackieT | 10/10 | 5345 days | 19% |
| quickshift1 | 10/10 | 5375 days | 19% |
| Adam | 10/10 | 5375 days | 19% |
| Happy_Camper | 10/10 | 5375 days | 19% |
| mikef1 | 8/10 | 5406 days | 19% |
| vand | 10/10 | 5406 days | 19% |
| Veronique1 | 10/10 | 5406 days | 19% |
| richk | 10/10 | 5436 days | 19% |
| shredder | 10/10 | 5436 days | 19% |
| moir | 9/10 | 5467 days | 19% |
| agmgwilson | 10/10 | 5467 days | 19% |
| jeffmorris | 10/10 | 5467 days | 19% |
| dmorris | 8/10 | 5495 days | 19% |
| campbell_trueman | 10/10 | 5526 days | 19% |
| Clive | 10/10 | 5526 days | 19% |
| TonyandAmisha | 10/10 | 5557 days | 19% |
| marty354 | 10/10 | 5587 days | 19% |
| DAVIDPRITCHARD | 8/10 | 5618 days | 19% |
| mgpss | 9/10 | 5679 days | 19% |
| Reilly | 8/10 | 5710 days | 19% |
| AndrewNess | 8/10 | 5740 days | 19% |
| pbayard | 10/10 | 5801 days | 19% |
| Mike Peirce | 7/10 | 5826 days | 9% |
| MikeGreen | 1/10 | 5832 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Travel NZ Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
1.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.