Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
125 Valid Reviews
The Travel NZ Motorhomes experience has a total of 125 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 125 valid reviews:
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.56% and is based on 125 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 125 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Stephen Tanner||10/10||34 days||99.82||100%|
|Bill Hayes||10/10||155 days||96.19||96%|
|Matthias Sozzi||10/10||184 days||94.64||95%|
|Rob from Suffolk, UK||9/10||185 days||94.58||95%|
|Neil Holland||10/10||185 days||94.58||95%|
|Nathalie & Andy||10/10||216 days||92.61||93%|
|Mike Russell||10/10||216 days||92.61||93%|
|Vikki O'Sullivan||10/10||216 days||92.61||93%|
|James Ryan||8/10||216 days||87.98||88%|
|Adrian Baer||10/10||246 days||90.41||91%|
|Max Stevens||10/10||247 days||90.33||90%|
|Angela Hains||10/10||276 days||87.93||88%|
|Helen S||10/10||277 days||87.84||88%|
|Tanya Bottomley||10/10||277 days||87.84||88%|
|wendy legge||10/10||337 days||82.0||82%|
|lucy Ashenden||10/10||491 days||61.8||62%|
|Del C||10/10||550 days||52.07||52%|
|Hedde Ringel||9/10||550 days||52.07||52%|
|Daphne Johnston||10/10||611 days||42.12||42%|
|Salla Vainio||10/10||612 days||41.97||42%|
|Nikki de Coninck||10/10||612 days||41.97||42%|
|Pete Welply||10/10||642 days||37.52||38%|
|Joe Harney||10/10||703 days||29.35||29%|
|Roger Bayliss||10/10||826 days||16.47||16%|
|Amanda Cleghorn||9/10||856 days||14.05||14%|
|John and Jan Loxley||9/10||856 days||14.05||14%|
|Keith and Jan||10/10||887 days||11.86||12%|
|Bonnie Murphy||9/10||914 days||10.19||10%|
|H Phillips||10/10||915 days||10.13||10%|
|Glyn Jones||10/10||915 days||10.13||10%|
|john dunn||1/10||976 days||5.29||5%|
|Aruna Narandran||9/10||977 days||7.21||7%|
|Mat Frei||10/10||977 days||7.21||7%|
|Jeff Carmody||10/10||1006 days||6.26||6%|
|Louis DeMais||10/10||1037 days||5.53||6%|
|Leslie Lindeman||4/10||1585 days||3.19||3%|
|Eva Rodriguez||2/10||1616 days||2.99||3%|
|Abby Hall||10/10||1676 days||3.86||4%|
|Jiri Lucius||10/10||1707 days||3.8||4%|
|Adrian Sant||10/10||1982 days||3.26||3%|
|Joe Harney||10/10||2163 days||2.91||3%|
|Phil D||10/10||2317 days||2.61||3%|
|Camilla Suche||10/10||2317 days||2.61||3%|
|Marielle Stuij||10/10||2317 days||2.61||3%|
|Denise Ewbank||8/10||2363 days||2.39||2%|
|Tobias Rischer||9/10||2376 days||2.49||2%|
|Nicole O||9/10||2407 days||2.43||2%|
|Karen Bailey||10/10||2407 days||2.43||2%|
|Rhonda Marsden||9/10||2407 days||2.43||2%|
|Garry Blower||10/10||2438 days||2.37||2%|
|Joakim Ryman||10/10||2438 days||2.37||2%|
|richard edgerton||7/10||2682 days||1.72||2%|
|Nico Saunders||9/10||2713 days||1.83||2%|
|armelle gaurier||9/10||2741 days||1.78||2%|
|Alan Jenkins||9/10||2741 days||1.78||2%|
|Bruce Marshall||10/10||2772 days||1.72||2%|
|Marcel and Gerrie Jonkman||9/10||2772 days||1.72||2%|
|John McMahon||10/10||2772 days||1.72||2%|
|Jen Sweeting||8/10||3065 days||1.09||1%|
|Trish Farrimond||9/10||3199 days||0.88||1%|
|Mike Peirce||7/10||3803 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 121 days. The Travel NZ Motorhomes experience has 4 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 17 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.