Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travel NZ Motorhomes
Valid Reviews
135 Valid Reviews
The Travel NZ Motorhomes experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
61% |
| 9/10 | 33 |
|
24% |
| 8/10 | 14 |
|
10% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
1% |
92.67% Average
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.67% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 3 |
|
75% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
77.50% Average
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Glen | 9/10 | 1804 days | 100% |
| Cathrin and Markus Buckley | 9/10 | 1804 days | 100% |
| Diane E Maurice | 10/10 | 1835 days | 100% |
| Olga | 10/10 | 1866 days | 99% |
| Jason Salle | 9/10 | 1927 days | 95% |
| Amanda Robb | 9/10 | 1957 days | 94% |
| Greg Poole | 8/10 | 1957 days | 93% |
| Kathie Russell | 10/10 | 1988 days | 94% |
| Matt | 10/10 | 1988 days | 94% |
| Stephen Tanner | 10/10 | 2019 days | 93% |
| Penny | 10/10 | 2049 days | 92% |
| Bill Hayes | 10/10 | 2141 days | 88% |
| Paul Finnegan | 10/10 | 2141 days | 88% |
| Matthias Sozzi | 10/10 | 2170 days | 87% |
| Rob from Suffolk, UK | 9/10 | 2170 days | 86% |
| Neil Holland | 10/10 | 2170 days | 87% |
| Mike | 8/10 | 2170 days | 85% |
| Nathalie & Andy | 10/10 | 2201 days | 86% |
| Mike Russell | 10/10 | 2201 days | 86% |
| Vikki O'Sullivan | 10/10 | 2201 days | 86% |
| James Ryan | 8/10 | 2201 days | 84% |
| Adrian Baer | 10/10 | 2232 days | 84% |
| Max Stevens | 10/10 | 2232 days | 84% |
| Angela Hains | 10/10 | 2262 days | 83% |
| Helen S | 10/10 | 2262 days | 83% |
| Tanya Bottomley | 10/10 | 2262 days | 83% |
| wendy legge | 10/10 | 2323 days | 81% |
| Michelle | 10/10 | 2476 days | 75% |
| lucy Ashenden | 10/10 | 2476 days | 75% |
| Fabian | 10/10 | 2507 days | 73% |
| Nicole | 10/10 | 2535 days | 72% |
| Del C | 10/10 | 2535 days | 72% |
| Daniel | 10/10 | 2535 days | 72% |
| Hedde Ringel | 9/10 | 2535 days | 72% |
| David | 9/10 | 2566 days | 70% |
| Daphne Johnston | 10/10 | 2597 days | 70% |
| Salla Vainio | 10/10 | 2597 days | 70% |
| Nikki de Coninck | 10/10 | 2597 days | 70% |
| Pete Welply | 10/10 | 2627 days | 69% |
| Linda | 10/10 | 2658 days | 67% |
| Joe Harney | 10/10 | 2688 days | 66% |
| Roger Bayliss | 10/10 | 2811 days | 61% |
| Amanda Cleghorn | 9/10 | 2841 days | 60% |
| John and Jan Loxley | 9/10 | 2841 days | 60% |
| Maree | 10/10 | 2841 days | 60% |
| Keith and Jan | 10/10 | 2872 days | 59% |
| Bonnie Murphy | 9/10 | 2900 days | 57% |
| H Phillips | 10/10 | 2900 days | 58% |
| Glyn Jones | 10/10 | 2900 days | 58% |
| john dunn | 1/10 | 2962 days | 22% |
| Lords | 10/10 | 2962 days | 55% |
| Aruna Narandran | 9/10 | 2962 days | 55% |
| Mat Frei | 10/10 | 2962 days | 55% |
| Jeff Carmody | 10/10 | 2992 days | 54% |
| Louis DeMais | 10/10 | 3023 days | 53% |
| Emma | 10/10 | 3084 days | 51% |
| NonoBaba | 9/10 | 3237 days | 44% |
| Leslie Lindeman | 4/10 | 3571 days | 20% |
| Eva Rodriguez | 2/10 | 3602 days | 13% |
| Abby Hall | 10/10 | 3662 days | 28% |
| Jiri Lucius | 10/10 | 3693 days | 26% |
| Adrian Sant | 10/10 | 3968 days | 16% |
| Brendon | 9/10 | 4119 days | 9% |
| Joe Harney | 10/10 | 4149 days | 8% |
| Phil D | 10/10 | 4302 days | 2% |
| Camilla Suche | 10/10 | 4302 days | 2% |
| Marielle Stuij | 10/10 | 4302 days | 2% |
| Denise Ewbank | 8/10 | 4348 days | 0% |
| Tobias Rischer | 9/10 | 4361 days | 0% |
| Nicole O | 9/10 | 4392 days | 19% |
| Karen Bailey | 10/10 | 4392 days | 19% |
| Rhonda Marsden | 9/10 | 4392 days | 19% |
| Garry Blower | 10/10 | 4423 days | 19% |
| Joakim Ryman | 10/10 | 4423 days | 19% |
| MrsF | 10/10 | 4484 days | 19% |
| Bart70 | 9/10 | 4484 days | 19% |
| Gordylow | 10/10 | 4576 days | 19% |
| SouthernKiwi | 9/10 | 4637 days | 19% |
| richard edgerton | 7/10 | 4667 days | 18% |
| Tom | 9/10 | 4667 days | 19% |
| Anne_Range | 10/10 | 4698 days | 19% |
| Nico Saunders | 9/10 | 4698 days | 19% |
| armelle gaurier | 9/10 | 4726 days | 19% |
| Alan Jenkins | 9/10 | 4726 days | 19% |
| Bruce Marshall | 10/10 | 4757 days | 19% |
| waitara | 8/10 | 4757 days | 19% |
| Marcel and Gerrie Jonkman | 9/10 | 4757 days | 19% |
| John McMahon | 10/10 | 4757 days | 19% |
| Ron | 8/10 | 4792 days | 11% |
| mike12345 | 9/10 | 4818 days | 19% |
| Stitchymanda | 10/10 | 4818 days | 19% |
| corley | 10/10 | 4849 days | 19% |
| ortrae | 8/10 | 5032 days | 19% |
| Jen Sweeting | 8/10 | 5050 days | 11% |
| Rod100 | 10/10 | 5063 days | 19% |
| Meredith | 9/10 | 5123 days | 19% |
| Alistair | 10/10 | 5123 days | 19% |
| glenj | 9/10 | 5184 days | 19% |
| Trish Farrimond | 9/10 | 5184 days | 19% |
| Annie_C_Scott | 8/10 | 5184 days | 19% |
| GARRYBLOWER | 10/10 | 5184 days | 19% |
| Carolyn1 | 9/10 | 5215 days | 19% |
| tankman | 10/10 | 5215 days | 19% |
| Sacoetzee | 9/10 | 5215 days | 19% |
| Aaron | 10/10 | 5245 days | 19% |
| Cid | 10/10 | 5276 days | 19% |
| Steve | 9/10 | 5276 days | 19% |
| Free_Spirit | 10/10 | 5276 days | 19% |
| Telfer | 9/10 | 5307 days | 19% |
| Aileen_Lowe1 | 10/10 | 5307 days | 19% |
| Bruceadamscars | 10/10 | 5307 days | 19% |
| JackieT | 10/10 | 5307 days | 19% |
| quickshift1 | 10/10 | 5337 days | 19% |
| Adam | 10/10 | 5337 days | 19% |
| Happy_Camper | 10/10 | 5337 days | 19% |
| mikef1 | 8/10 | 5368 days | 19% |
| vand | 10/10 | 5368 days | 19% |
| Veronique1 | 10/10 | 5368 days | 19% |
| richk | 10/10 | 5398 days | 19% |
| shredder | 10/10 | 5398 days | 19% |
| moir | 9/10 | 5429 days | 19% |
| agmgwilson | 10/10 | 5429 days | 19% |
| jeffmorris | 10/10 | 5429 days | 19% |
| dmorris | 8/10 | 5457 days | 19% |
| campbell_trueman | 10/10 | 5488 days | 19% |
| Clive | 10/10 | 5488 days | 19% |
| TonyandAmisha | 10/10 | 5519 days | 19% |
| marty354 | 10/10 | 5549 days | 19% |
| DAVIDPRITCHARD | 8/10 | 5580 days | 19% |
| mgpss | 9/10 | 5641 days | 19% |
| Reilly | 8/10 | 5672 days | 19% |
| AndrewNess | 8/10 | 5702 days | 19% |
| pbayard | 10/10 | 5763 days | 19% |
| Mike Peirce | 7/10 | 5788 days | 10% |
| MikeGreen | 1/10 | 5794 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Travel NZ Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.