Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Curio Bay Penguin Watch.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Curio Bay Penguin Watch

Valid Reviews

65 Valid Reviews

The Curio Bay Penguin Watch experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 65 valid reviews:

Rating Count Percentage
10/10 30
46%
9/10 23
35%
8/10 8
12%
7/10 2
3%
6/10 1
2%
5/10 0
0%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.54% Average

The raw data average (mean) for all the Curio Bay Penguin Watch valid reviews is 91.54% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

60 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 65 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 60 face-to-face reviews:

Rating Count Percentage
10/10 27
45%
9/10 23
38%
8/10 7
12%
7/10 2
3%
6/10 1
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

92.17% Average

The raw data average (mean) for all the Curio Bay Penguin Watch face-to-face reviews is 92.17% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.11%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Joost van Noorloos 10/10 771 days 100%
Justin White 4/10 1532 days 10%
Melinda Pyke 10/10 2293 days 6%
Patrick 10/10 2933 days 4%
Sandra 10/10 3217 days 3%
Lindsay Dell 10/10 3230 days 3%
Martina 9/10 3244 days 3%
Konstantin Bücheler 10/10 3284 days 3%
Regula Hammer 9/10 3560 days 2%
Sue Strebe 9/10 3591 days 2%
Samuel Tohko 10/10 3646 days 2%
Jakub Stastny 10/10 3908 days 1%
Hadar 9/10 3942 days 1%
Ennico 10/10 3950 days 1%
Max Stein 8/10 3957 days 1%
Anouck Roudet 10/10 3959 days 1%
Anne and Steve Bartlett 8/10 3989 days 1%
Sarah Strong 10/10 3990 days 1%
Daniel McAlpine 10/10 4002 days 1%
Kellie 8/10 4002 days 1%
Omri Ifrsh 10/10 4278 days 0%
Trine Ellegaard 10/10 4286 days 0%
Stientje van den Heuvel 9/10 4289 days 0%
Tom Somers 8/10 4289 days 0%
Engelstatter 9/10 4306 days 0%
Renate 10/10 4306 days 0%
Enna Keet 9/10 4315 days 0%
Hanneke P 8/10 4362 days 0%
Frans Derks 10/10 4386 days 1%
Lucie 10/10 4398 days 1%
Manuela and Thomas 8/10 4399 days 1%
Andreas Schacke 9/10 4653 days 1%
Alan Brady 9/10 4665 days 1%
Fritschi 9/10 4670 days 1%
Dieter Mangold 9/10 4680 days 1%
Karin 9/10 4680 days 1%
Rebecca Doehl 9/10 4681 days 1%
Gabriele Wendt 10/10 4682 days 1%
John A Jerome 10/10 4683 days 1%
Christine 10/10 5015 days 1%
Leroy Dimitri 10/10 5016 days 1%
Ian & Gill Johnson 9/10 5018 days 1%
Stefanie 7/10 5019 days 1%
Mel 10/10 5020 days 1%
Jacob 9/10 5021 days 1%
Oppenoorth 9/10 5022 days 1%
Malcolm McLean 9/10 5024 days 1%
Gary Koehler 10/10 5025 days 1%
Natthien Le Gall 9/10 5035 days 1%
Nicolas 9/10 5035 days 1%
Bucher Weruer 10/10 5038 days 1%
Paul Smith 8/10 5040 days 1%
Hartmut Vogt 10/10 5050 days 1%
Teum and Orselien 9/10 5050 days 1%
Andy Martin 10/10 5051 days 1%
Einar 9/10 5387 days 1%
John Mathers 6/10 5408 days 1%
Marsden 10/10 5408 days 1%
Lehmann 10/10 5409 days 1%
J Kempeneers 8/10 5413 days 1%
Elizabeth E 7/10 5443 days 1%
Yvonne German 10/10 5444 days 1%
kay and colin 9/10 5458 days 1%
koellner 9/10 5487 days 1%
Andrea and Craig Swinson 10/10 5513 days 1%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Curio Bay Penguin Watch does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

0.52% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

95%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.