G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 881 days | 100% |
| Mike Fricker | 10/10 | 2920 days | 4% |
| Gregg Wagstaff | 10/10 | 3486 days | 2% |
| Kate and Dom | 10/10 | 3508 days | 2% |
| Sebastian and Johanna | 9/10 | 3511 days | 2% |
| Isabel Zedelius | 9/10 | 3538 days | 2% |
| Danielle | 8/10 | 3547 days | 1% |
| Bernd Giermann | 8/10 | 3549 days | 1% |
| Magdalena | 10/10 | 3574 days | 1% |
| Laia Pujol | 10/10 | 3579 days | 1% |
| Kayla | 7/10 | 3593 days | 1% |
| Lene Nilsson | 10/10 | 3595 days | 1% |
| Evelyn Rloeh | 9/10 | 3601 days | 1% |
| Luke | 8/10 | 3601 days | 1% |
| Gio Zy | 9/10 | 3604 days | 1% |
| Brigitte Schneider | 10/10 | 3619 days | 1% |
| Gordon Todan | 10/10 | 3626 days | 1% |
| Gerrit Misterek | 9/10 | 3626 days | 1% |
| Vanuxem | 8/10 | 3834 days | 0% |
| Katharina Miehling | 9/10 | 3837 days | 0% |
| Ana Coulee | 7/10 | 3838 days | 0% |
| Cecile Santiaux | 7/10 | 3838 days | 0% |
| Tom Teuber | 7/10 | 3847 days | 0% |
| Anika Danits | 9/10 | 3847 days | 0% |
| Valerie Bernardini | 7/10 | 3853 days | 0% |
| Heidi et Mat | 8/10 | 3853 days | 0% |
| Aparna Gula | 10/10 | 3853 days | 0% |
| Aaron McCartie | 10/10 | 3853 days | 0% |
| Masamichi Takezawa | 10/10 | 3855 days | 0% |
| Yuko Mizuno | 10/10 | 3855 days | 0% |
| Benedikt Hang | 5/10 | 3857 days | 0% |
| Brad Dobsky | 7/10 | 3858 days | 0% |
| Thea Nicholas | 7/10 | 3863 days | 0% |
| Calum Penn | 10/10 | 3864 days | 0% |
| Jessica Mackie | 7/10 | 3866 days | 0% |
| John and Jan | 9/10 | 3866 days | 0% |
| Lizzie Sitton | 8/10 | 3892 days | 0% |
| David Sitton | 9/10 | 3892 days | 0% |
| Grace and Maria | 6/10 | 3895 days | 0% |
| Maria Brauherr | 8/10 | 3896 days | 0% |
| Anaelle Morand | 7/10 | 3901 days | 0% |
| Jitka and Matej | 9/10 | 3937 days | 0% |
| Guilaine Durieux | 10/10 | 3939 days | 0% |
| Brita Topp | 10/10 | 4564 days | 0% |
| Stefan Glock | 9/10 | 4578 days | 0% |
| Adam | 9/10 | 4587 days | 0% |
| Elena Wilkins | 10/10 | 4592 days | 0% |
| Johannes Grellmann | 10/10 | 4592 days | 0% |
| Sophia | 10/10 | 4608 days | 0% |
| Jakob | 9/10 | 4608 days | 0% |
| Bernhard Fulterer | 8/10 | 4611 days | 0% |
| Eugen Lehner | 8/10 | 4614 days | 0% |
| Max Stein | 8/10 | 4614 days | 0% |
| Nigel | 10/10 | 4630 days | 0% |
| Soizic | 10/10 | 4946 days | 0% |
| Glenn Surzur | 9/10 | 4956 days | 0% |
| Kathy Arthurs | 8/10 | 4960 days | 0% |
| Paul Liecke | 6/10 | 4962 days | 0% |
| Florent Corino | 8/10 | 4964 days | 0% |
| Amiot Cyriane | 10/10 | 4964 days | 0% |
| Mary Neustroski | 10/10 | 4974 days | 0% |
| Michael Kretzschmar | 9/10 | 5036 days | 0% |
| Dirk | 8/10 | 5048 days | 0% |
| maelstrom | 9/10 | 5294 days | 0% |
| Markus Frei | 10/10 | 5311 days | 0% |
| Lorna Williams | 8/10 | 5320 days | 0% |
| Brian Livesey | 9/10 | 5330 days | 0% |
| Ian Bailey | 8/10 | 5334 days | 0% |
| Jeroen Bartos | 9/10 | 5338 days | 0% |
| Michael & Rosemary Smith | 9/10 | 5340 days | 0% |
| Kim Thorsted | 8/10 | 5348 days | 0% |
| Andreas Kristiansen | 8/10 | 5348 days | 0% |
| Louis Smit | 8/10 | 5349 days | 0% |
| Rachel_Flowers | 6/10 | 5416 days | 0% |
| Paul | 7/10 | 5423 days | 0% |
| Alibeare | 10/10 | 5477 days | 0% |
| Powerfamily | 7/10 | 5569 days | 0% |
| Eric Grant | 9/10 | 5665 days | 0% |
| Koen Vanlede | 10/10 | 5677 days | 0% |
| Kate Morgan | 7/10 | 5679 days | 0% |
| Victoria Boolsen | 10/10 | 5683 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5687 days | 0% |
| Mike and Diane Baker | 9/10 | 5692 days | 0% |
| John | 7/10 | 5703 days | 0% |
| Andy | 8/10 | 5706 days | 0% |
| Ross Hughes | 7/10 | 5710 days | 0% |
| Petersen | 10/10 | 5712 days | 0% |
| Tanner | 10/10 | 5714 days | 0% |
| Adam Gerrard | 8/10 | 5986 days | 0% |
| wilsoneng | 10/10 | 6025 days | 0% |
| Jan Lynch | 10/10 | 6043 days | 0% |
| Michael | 10/10 | 6066 days | 0% |
| Ferth | 9/10 | 6070 days | 0% |
| Christen Hans | 10/10 | 6070 days | 0% |
| Paul Ritchie | 9/10 | 6079 days | 0% |
| frederike | 8/10 | 6131 days | 0% |
| nadinef | 9/10 | 6138 days | 0% |
| PeterK1 | 9/10 | 6374 days | 0% |
| Sofie | 7/10 | 6385 days | 0% |
| Hans | 9/10 | 6407 days | 0% |
| BrunoG | 10/10 | 6408 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.