Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 901 days | 100% |
| Mike Fricker | 10/10 | 2940 days | 4% |
| Gregg Wagstaff | 10/10 | 3506 days | 2% |
| Kate and Dom | 10/10 | 3528 days | 2% |
| Sebastian and Johanna | 9/10 | 3531 days | 2% |
| Isabel Zedelius | 9/10 | 3558 days | 2% |
| Danielle | 8/10 | 3567 days | 2% |
| Bernd Giermann | 8/10 | 3569 days | 2% |
| Magdalena | 10/10 | 3594 days | 1% |
| Laia Pujol | 10/10 | 3599 days | 1% |
| Kayla | 7/10 | 3613 days | 1% |
| Lene Nilsson | 10/10 | 3615 days | 1% |
| Evelyn Rloeh | 9/10 | 3621 days | 1% |
| Luke | 8/10 | 3621 days | 1% |
| Gio Zy | 9/10 | 3624 days | 1% |
| Brigitte Schneider | 10/10 | 3639 days | 1% |
| Gordon Todan | 10/10 | 3646 days | 1% |
| Gerrit Misterek | 9/10 | 3646 days | 1% |
| Vanuxem | 8/10 | 3854 days | 0% |
| Katharina Miehling | 9/10 | 3857 days | 0% |
| Ana Coulee | 7/10 | 3858 days | 0% |
| Cecile Santiaux | 7/10 | 3858 days | 0% |
| Tom Teuber | 7/10 | 3867 days | 0% |
| Anika Danits | 9/10 | 3867 days | 0% |
| Valerie Bernardini | 7/10 | 3873 days | 0% |
| Heidi et Mat | 8/10 | 3873 days | 0% |
| Aparna Gula | 10/10 | 3873 days | 0% |
| Aaron McCartie | 10/10 | 3873 days | 0% |
| Masamichi Takezawa | 10/10 | 3875 days | 0% |
| Yuko Mizuno | 10/10 | 3875 days | 0% |
| Benedikt Hang | 5/10 | 3877 days | 0% |
| Brad Dobsky | 7/10 | 3878 days | 0% |
| Thea Nicholas | 7/10 | 3883 days | 0% |
| Calum Penn | 10/10 | 3884 days | 0% |
| Jessica Mackie | 7/10 | 3886 days | 0% |
| John and Jan | 9/10 | 3886 days | 0% |
| Lizzie Sitton | 8/10 | 3912 days | 0% |
| David Sitton | 9/10 | 3912 days | 0% |
| Grace and Maria | 6/10 | 3915 days | 0% |
| Maria Brauherr | 8/10 | 3916 days | 0% |
| Anaelle Morand | 7/10 | 3921 days | 0% |
| Jitka and Matej | 9/10 | 3957 days | 0% |
| Guilaine Durieux | 10/10 | 3959 days | 0% |
| Brita Topp | 10/10 | 4584 days | 0% |
| Stefan Glock | 9/10 | 4598 days | 0% |
| Adam | 9/10 | 4607 days | 0% |
| Elena Wilkins | 10/10 | 4612 days | 0% |
| Johannes Grellmann | 10/10 | 4612 days | 0% |
| Sophia | 10/10 | 4628 days | 0% |
| Jakob | 9/10 | 4628 days | 0% |
| Bernhard Fulterer | 8/10 | 4631 days | 0% |
| Eugen Lehner | 8/10 | 4634 days | 0% |
| Max Stein | 8/10 | 4634 days | 0% |
| Nigel | 10/10 | 4650 days | 0% |
| Soizic | 10/10 | 4966 days | 0% |
| Glenn Surzur | 9/10 | 4976 days | 0% |
| Kathy Arthurs | 8/10 | 4980 days | 0% |
| Paul Liecke | 6/10 | 4982 days | 0% |
| Florent Corino | 8/10 | 4984 days | 0% |
| Amiot Cyriane | 10/10 | 4984 days | 0% |
| Mary Neustroski | 10/10 | 4994 days | 0% |
| Michael Kretzschmar | 9/10 | 5056 days | 0% |
| Dirk | 8/10 | 5068 days | 0% |
| maelstrom | 9/10 | 5314 days | 0% |
| Markus Frei | 10/10 | 5331 days | 0% |
| Lorna Williams | 8/10 | 5340 days | 0% |
| Brian Livesey | 9/10 | 5350 days | 0% |
| Ian Bailey | 8/10 | 5354 days | 0% |
| Jeroen Bartos | 9/10 | 5358 days | 0% |
| Michael & Rosemary Smith | 9/10 | 5360 days | 0% |
| Kim Thorsted | 8/10 | 5368 days | 0% |
| Andreas Kristiansen | 8/10 | 5368 days | 0% |
| Louis Smit | 8/10 | 5369 days | 0% |
| Rachel_Flowers | 6/10 | 5436 days | 0% |
| Paul | 7/10 | 5443 days | 0% |
| Alibeare | 10/10 | 5497 days | 0% |
| Powerfamily | 7/10 | 5589 days | 0% |
| Eric Grant | 9/10 | 5685 days | 0% |
| Koen Vanlede | 10/10 | 5697 days | 0% |
| Kate Morgan | 7/10 | 5699 days | 0% |
| Victoria Boolsen | 10/10 | 5703 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5707 days | 0% |
| Mike and Diane Baker | 9/10 | 5712 days | 0% |
| John | 7/10 | 5723 days | 0% |
| Andy | 8/10 | 5726 days | 0% |
| Ross Hughes | 7/10 | 5730 days | 0% |
| Petersen | 10/10 | 5732 days | 0% |
| Tanner | 10/10 | 5734 days | 0% |
| Adam Gerrard | 8/10 | 6006 days | 0% |
| wilsoneng | 10/10 | 6045 days | 0% |
| Jan Lynch | 10/10 | 6063 days | 0% |
| Michael | 10/10 | 6086 days | 0% |
| Ferth | 9/10 | 6090 days | 0% |
| Christen Hans | 10/10 | 6090 days | 0% |
| Paul Ritchie | 9/10 | 6099 days | 0% |
| frederike | 8/10 | 6151 days | 0% |
| nadinef | 9/10 | 6158 days | 0% |
| PeterK1 | 9/10 | 6394 days | 0% |
| Sofie | 7/10 | 6405 days | 0% |
| Hans | 9/10 | 6427 days | 0% |
| BrunoG | 10/10 | 6428 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.