Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 659 days | 100% |
| Mike Fricker | 10/10 | 2698 days | 4% |
| Gregg Wagstaff | 10/10 | 3264 days | 3% |
| Kate and Dom | 10/10 | 3286 days | 3% |
| Sebastian and Johanna | 9/10 | 3289 days | 3% |
| Isabel Zedelius | 9/10 | 3316 days | 3% |
| Danielle | 8/10 | 3325 days | 3% |
| Bernd Giermann | 8/10 | 3327 days | 3% |
| Magdalena | 10/10 | 3352 days | 3% |
| Laia Pujol | 10/10 | 3357 days | 3% |
| Kayla | 7/10 | 3371 days | 2% |
| Lene Nilsson | 10/10 | 3373 days | 3% |
| Evelyn Rloeh | 9/10 | 3379 days | 3% |
| Luke | 8/10 | 3379 days | 3% |
| Gio Zy | 9/10 | 3382 days | 3% |
| Brigitte Schneider | 10/10 | 3397 days | 3% |
| Gordon Todan | 10/10 | 3404 days | 3% |
| Gerrit Misterek | 9/10 | 3404 days | 2% |
| Vanuxem | 8/10 | 3612 days | 2% |
| Katharina Miehling | 9/10 | 3615 days | 2% |
| Ana Coulee | 7/10 | 3616 days | 2% |
| Cecile Santiaux | 7/10 | 3616 days | 2% |
| Tom Teuber | 7/10 | 3625 days | 2% |
| Anika Danits | 9/10 | 3625 days | 2% |
| Valerie Bernardini | 7/10 | 3631 days | 2% |
| Heidi et Mat | 8/10 | 3631 days | 2% |
| Aparna Gula | 10/10 | 3631 days | 2% |
| Aaron McCartie | 10/10 | 3631 days | 2% |
| Masamichi Takezawa | 10/10 | 3633 days | 2% |
| Yuko Mizuno | 10/10 | 3633 days | 2% |
| Benedikt Hang | 5/10 | 3635 days | 1% |
| Brad Dobsky | 7/10 | 3636 days | 2% |
| Thea Nicholas | 7/10 | 3641 days | 2% |
| Calum Penn | 10/10 | 3642 days | 2% |
| Jessica Mackie | 7/10 | 3644 days | 2% |
| John and Jan | 9/10 | 3644 days | 2% |
| Lizzie Sitton | 8/10 | 3670 days | 2% |
| David Sitton | 9/10 | 3670 days | 2% |
| Grace and Maria | 6/10 | 3673 days | 2% |
| Maria Brauherr | 8/10 | 3674 days | 2% |
| Anaelle Morand | 7/10 | 3679 days | 2% |
| Jitka and Matej | 9/10 | 3715 days | 2% |
| Guilaine Durieux | 10/10 | 3717 days | 2% |
| Brita Topp | 10/10 | 4342 days | 0% |
| Stefan Glock | 9/10 | 4356 days | 0% |
| Adam | 9/10 | 4365 days | 0% |
| Elena Wilkins | 10/10 | 4370 days | 0% |
| Johannes Grellmann | 10/10 | 4370 days | 0% |
| Sophia | 10/10 | 4386 days | 1% |
| Jakob | 9/10 | 4386 days | 1% |
| Bernhard Fulterer | 8/10 | 4389 days | 1% |
| Eugen Lehner | 8/10 | 4392 days | 1% |
| Max Stein | 8/10 | 4392 days | 1% |
| Nigel | 10/10 | 4408 days | 1% |
| Soizic | 10/10 | 4724 days | 1% |
| Glenn Surzur | 9/10 | 4734 days | 1% |
| Kathy Arthurs | 8/10 | 4738 days | 1% |
| Paul Liecke | 6/10 | 4740 days | 1% |
| Florent Corino | 8/10 | 4742 days | 1% |
| Amiot Cyriane | 10/10 | 4742 days | 1% |
| Mary Neustroski | 10/10 | 4752 days | 1% |
| Michael Kretzschmar | 9/10 | 4814 days | 1% |
| Dirk | 8/10 | 4826 days | 1% |
| maelstrom | 9/10 | 5072 days | 1% |
| Markus Frei | 10/10 | 5089 days | 1% |
| Lorna Williams | 8/10 | 5098 days | 1% |
| Brian Livesey | 9/10 | 5108 days | 1% |
| Ian Bailey | 8/10 | 5112 days | 1% |
| Jeroen Bartos | 9/10 | 5116 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5118 days | 1% |
| Kim Thorsted | 8/10 | 5126 days | 1% |
| Andreas Kristiansen | 8/10 | 5126 days | 1% |
| Louis Smit | 8/10 | 5127 days | 1% |
| Rachel_Flowers | 6/10 | 5194 days | 1% |
| Paul | 7/10 | 5201 days | 1% |
| Alibeare | 10/10 | 5255 days | 1% |
| Powerfamily | 7/10 | 5347 days | 1% |
| Eric Grant | 9/10 | 5443 days | 1% |
| Koen Vanlede | 10/10 | 5455 days | 1% |
| Kate Morgan | 7/10 | 5457 days | 1% |
| Victoria Boolsen | 10/10 | 5461 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5465 days | 1% |
| Mike and Diane Baker | 9/10 | 5470 days | 1% |
| John | 7/10 | 5481 days | 1% |
| Andy | 8/10 | 5484 days | 1% |
| Ross Hughes | 7/10 | 5488 days | 1% |
| Petersen | 10/10 | 5490 days | 1% |
| Tanner | 10/10 | 5492 days | 1% |
| Adam Gerrard | 8/10 | 5764 days | 1% |
| wilsoneng | 10/10 | 5803 days | 1% |
| Jan Lynch | 10/10 | 5821 days | 1% |
| Michael | 10/10 | 5844 days | 1% |
| Ferth | 9/10 | 5848 days | 1% |
| Christen Hans | 10/10 | 5848 days | 1% |
| Paul Ritchie | 9/10 | 5857 days | 1% |
| frederike | 8/10 | 5909 days | 1% |
| nadinef | 9/10 | 5916 days | 1% |
| PeterK1 | 9/10 | 6152 days | 1% |
| Sofie | 7/10 | 6163 days | 1% |
| Hans | 9/10 | 6185 days | 1% |
| BrunoG | 10/10 | 6186 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.