Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 678 days | 100% |
| Mike Fricker | 10/10 | 2717 days | 4% |
| Gregg Wagstaff | 10/10 | 3283 days | 3% |
| Kate and Dom | 10/10 | 3305 days | 3% |
| Sebastian and Johanna | 9/10 | 3308 days | 3% |
| Isabel Zedelius | 9/10 | 3335 days | 3% |
| Danielle | 8/10 | 3344 days | 3% |
| Bernd Giermann | 8/10 | 3346 days | 3% |
| Magdalena | 10/10 | 3371 days | 3% |
| Laia Pujol | 10/10 | 3376 days | 3% |
| Kayla | 7/10 | 3390 days | 2% |
| Lene Nilsson | 10/10 | 3392 days | 3% |
| Evelyn Rloeh | 9/10 | 3398 days | 3% |
| Luke | 8/10 | 3398 days | 3% |
| Gio Zy | 9/10 | 3401 days | 3% |
| Brigitte Schneider | 10/10 | 3416 days | 3% |
| Gordon Todan | 10/10 | 3423 days | 3% |
| Gerrit Misterek | 9/10 | 3423 days | 3% |
| Vanuxem | 8/10 | 3631 days | 2% |
| Katharina Miehling | 9/10 | 3634 days | 2% |
| Ana Coulee | 7/10 | 3635 days | 2% |
| Cecile Santiaux | 7/10 | 3635 days | 2% |
| Tom Teuber | 7/10 | 3644 days | 2% |
| Anika Danits | 9/10 | 3644 days | 2% |
| Valerie Bernardini | 7/10 | 3650 days | 2% |
| Heidi et Mat | 8/10 | 3650 days | 2% |
| Aparna Gula | 10/10 | 3650 days | 2% |
| Aaron McCartie | 10/10 | 3650 days | 2% |
| Masamichi Takezawa | 10/10 | 3652 days | 2% |
| Yuko Mizuno | 10/10 | 3652 days | 2% |
| Benedikt Hang | 5/10 | 3654 days | 1% |
| Brad Dobsky | 7/10 | 3655 days | 2% |
| Thea Nicholas | 7/10 | 3660 days | 2% |
| Calum Penn | 10/10 | 3661 days | 2% |
| Jessica Mackie | 7/10 | 3663 days | 2% |
| John and Jan | 9/10 | 3663 days | 2% |
| Lizzie Sitton | 8/10 | 3689 days | 2% |
| David Sitton | 9/10 | 3689 days | 2% |
| Grace and Maria | 6/10 | 3692 days | 2% |
| Maria Brauherr | 8/10 | 3693 days | 2% |
| Anaelle Morand | 7/10 | 3698 days | 2% |
| Jitka and Matej | 9/10 | 3734 days | 2% |
| Guilaine Durieux | 10/10 | 3736 days | 2% |
| Brita Topp | 10/10 | 4361 days | 0% |
| Stefan Glock | 9/10 | 4375 days | 0% |
| Adam | 9/10 | 4384 days | 1% |
| Elena Wilkins | 10/10 | 4389 days | 1% |
| Johannes Grellmann | 10/10 | 4389 days | 1% |
| Sophia | 10/10 | 4405 days | 1% |
| Jakob | 9/10 | 4405 days | 1% |
| Bernhard Fulterer | 8/10 | 4408 days | 1% |
| Eugen Lehner | 8/10 | 4411 days | 1% |
| Max Stein | 8/10 | 4411 days | 1% |
| Nigel | 10/10 | 4427 days | 1% |
| Soizic | 10/10 | 4743 days | 1% |
| Glenn Surzur | 9/10 | 4753 days | 1% |
| Kathy Arthurs | 8/10 | 4757 days | 1% |
| Paul Liecke | 6/10 | 4759 days | 1% |
| Florent Corino | 8/10 | 4761 days | 1% |
| Amiot Cyriane | 10/10 | 4761 days | 1% |
| Mary Neustroski | 10/10 | 4771 days | 1% |
| Michael Kretzschmar | 9/10 | 4833 days | 1% |
| Dirk | 8/10 | 4845 days | 1% |
| maelstrom | 9/10 | 5091 days | 1% |
| Markus Frei | 10/10 | 5108 days | 1% |
| Lorna Williams | 8/10 | 5117 days | 1% |
| Brian Livesey | 9/10 | 5127 days | 1% |
| Ian Bailey | 8/10 | 5131 days | 1% |
| Jeroen Bartos | 9/10 | 5135 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5137 days | 1% |
| Kim Thorsted | 8/10 | 5145 days | 1% |
| Andreas Kristiansen | 8/10 | 5145 days | 1% |
| Louis Smit | 8/10 | 5146 days | 1% |
| Rachel_Flowers | 6/10 | 5213 days | 1% |
| Paul | 7/10 | 5220 days | 1% |
| Alibeare | 10/10 | 5274 days | 1% |
| Powerfamily | 7/10 | 5366 days | 1% |
| Eric Grant | 9/10 | 5462 days | 1% |
| Koen Vanlede | 10/10 | 5474 days | 1% |
| Kate Morgan | 7/10 | 5476 days | 1% |
| Victoria Boolsen | 10/10 | 5480 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5484 days | 1% |
| Mike and Diane Baker | 9/10 | 5489 days | 1% |
| John | 7/10 | 5500 days | 1% |
| Andy | 8/10 | 5503 days | 1% |
| Ross Hughes | 7/10 | 5507 days | 1% |
| Petersen | 10/10 | 5509 days | 1% |
| Tanner | 10/10 | 5511 days | 1% |
| Adam Gerrard | 8/10 | 5783 days | 1% |
| wilsoneng | 10/10 | 5822 days | 1% |
| Jan Lynch | 10/10 | 5840 days | 1% |
| Michael | 10/10 | 5863 days | 1% |
| Ferth | 9/10 | 5867 days | 1% |
| Christen Hans | 10/10 | 5867 days | 1% |
| Paul Ritchie | 9/10 | 5876 days | 1% |
| frederike | 8/10 | 5928 days | 1% |
| nadinef | 9/10 | 5935 days | 1% |
| PeterK1 | 9/10 | 6171 days | 1% |
| Sofie | 7/10 | 6182 days | 1% |
| Hans | 9/10 | 6204 days | 1% |
| BrunoG | 10/10 | 6205 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.