Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 841 days | 100% |
| Mike Fricker | 10/10 | 2880 days | 4% |
| Gregg Wagstaff | 10/10 | 3446 days | 2% |
| Kate and Dom | 10/10 | 3468 days | 2% |
| Sebastian and Johanna | 9/10 | 3471 days | 2% |
| Isabel Zedelius | 9/10 | 3498 days | 1% |
| Danielle | 8/10 | 3507 days | 1% |
| Bernd Giermann | 8/10 | 3509 days | 1% |
| Magdalena | 10/10 | 3534 days | 1% |
| Laia Pujol | 10/10 | 3539 days | 1% |
| Kayla | 7/10 | 3553 days | 1% |
| Lene Nilsson | 10/10 | 3555 days | 1% |
| Evelyn Rloeh | 9/10 | 3561 days | 1% |
| Luke | 8/10 | 3561 days | 1% |
| Gio Zy | 9/10 | 3564 days | 1% |
| Brigitte Schneider | 10/10 | 3579 days | 1% |
| Gordon Todan | 10/10 | 3586 days | 1% |
| Gerrit Misterek | 9/10 | 3586 days | 1% |
| Vanuxem | 8/10 | 3794 days | 0% |
| Katharina Miehling | 9/10 | 3797 days | 0% |
| Ana Coulee | 7/10 | 3798 days | 0% |
| Cecile Santiaux | 7/10 | 3798 days | 0% |
| Tom Teuber | 7/10 | 3807 days | 0% |
| Anika Danits | 9/10 | 3807 days | 0% |
| Valerie Bernardini | 7/10 | 3813 days | 0% |
| Heidi et Mat | 8/10 | 3813 days | 0% |
| Aparna Gula | 10/10 | 3813 days | 0% |
| Aaron McCartie | 10/10 | 3813 days | 0% |
| Masamichi Takezawa | 10/10 | 3815 days | 0% |
| Yuko Mizuno | 10/10 | 3815 days | 0% |
| Benedikt Hang | 5/10 | 3817 days | 0% |
| Brad Dobsky | 7/10 | 3818 days | 0% |
| Thea Nicholas | 7/10 | 3823 days | 0% |
| Calum Penn | 10/10 | 3824 days | 0% |
| Jessica Mackie | 7/10 | 3826 days | 0% |
| John and Jan | 9/10 | 3826 days | 0% |
| Lizzie Sitton | 8/10 | 3852 days | 0% |
| David Sitton | 9/10 | 3852 days | 0% |
| Grace and Maria | 6/10 | 3855 days | 0% |
| Maria Brauherr | 8/10 | 3856 days | 0% |
| Anaelle Morand | 7/10 | 3861 days | 0% |
| Jitka and Matej | 9/10 | 3897 days | 0% |
| Guilaine Durieux | 10/10 | 3899 days | 0% |
| Brita Topp | 10/10 | 4524 days | 0% |
| Stefan Glock | 9/10 | 4538 days | 0% |
| Adam | 9/10 | 4547 days | 0% |
| Elena Wilkins | 10/10 | 4552 days | 0% |
| Johannes Grellmann | 10/10 | 4552 days | 0% |
| Sophia | 10/10 | 4568 days | 0% |
| Jakob | 9/10 | 4568 days | 0% |
| Bernhard Fulterer | 8/10 | 4571 days | 0% |
| Eugen Lehner | 8/10 | 4574 days | 0% |
| Max Stein | 8/10 | 4574 days | 0% |
| Nigel | 10/10 | 4590 days | 0% |
| Soizic | 10/10 | 4906 days | 0% |
| Glenn Surzur | 9/10 | 4916 days | 0% |
| Kathy Arthurs | 8/10 | 4920 days | 0% |
| Paul Liecke | 6/10 | 4922 days | 0% |
| Florent Corino | 8/10 | 4924 days | 0% |
| Amiot Cyriane | 10/10 | 4924 days | 0% |
| Mary Neustroski | 10/10 | 4934 days | 0% |
| Michael Kretzschmar | 9/10 | 4996 days | 0% |
| Dirk | 8/10 | 5008 days | 0% |
| maelstrom | 9/10 | 5254 days | 0% |
| Markus Frei | 10/10 | 5271 days | 0% |
| Lorna Williams | 8/10 | 5280 days | 0% |
| Brian Livesey | 9/10 | 5290 days | 0% |
| Ian Bailey | 8/10 | 5294 days | 0% |
| Jeroen Bartos | 9/10 | 5298 days | 0% |
| Michael & Rosemary Smith | 9/10 | 5300 days | 0% |
| Kim Thorsted | 8/10 | 5308 days | 0% |
| Andreas Kristiansen | 8/10 | 5308 days | 0% |
| Louis Smit | 8/10 | 5309 days | 0% |
| Rachel_Flowers | 6/10 | 5376 days | 0% |
| Paul | 7/10 | 5383 days | 0% |
| Alibeare | 10/10 | 5437 days | 0% |
| Powerfamily | 7/10 | 5529 days | 0% |
| Eric Grant | 9/10 | 5625 days | 0% |
| Koen Vanlede | 10/10 | 5637 days | 0% |
| Kate Morgan | 7/10 | 5639 days | 0% |
| Victoria Boolsen | 10/10 | 5643 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5647 days | 0% |
| Mike and Diane Baker | 9/10 | 5652 days | 0% |
| John | 7/10 | 5663 days | 0% |
| Andy | 8/10 | 5666 days | 0% |
| Ross Hughes | 7/10 | 5670 days | 0% |
| Petersen | 10/10 | 5672 days | 0% |
| Tanner | 10/10 | 5674 days | 0% |
| Adam Gerrard | 8/10 | 5946 days | 0% |
| wilsoneng | 10/10 | 5985 days | 0% |
| Jan Lynch | 10/10 | 6003 days | 0% |
| Michael | 10/10 | 6026 days | 0% |
| Ferth | 9/10 | 6030 days | 0% |
| Christen Hans | 10/10 | 6030 days | 0% |
| Paul Ritchie | 9/10 | 6039 days | 0% |
| frederike | 8/10 | 6091 days | 0% |
| nadinef | 9/10 | 6098 days | 0% |
| PeterK1 | 9/10 | 6334 days | 0% |
| Sofie | 7/10 | 6345 days | 0% |
| Hans | 9/10 | 6367 days | 0% |
| BrunoG | 10/10 | 6368 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.