Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 597 days | 100% |
| Mike Fricker | 10/10 | 2636 days | 4% |
| Gregg Wagstaff | 10/10 | 3202 days | 3% |
| Kate and Dom | 10/10 | 3224 days | 3% |
| Sebastian and Johanna | 9/10 | 3227 days | 3% |
| Isabel Zedelius | 9/10 | 3254 days | 3% |
| Danielle | 8/10 | 3263 days | 3% |
| Bernd Giermann | 8/10 | 3265 days | 3% |
| Magdalena | 10/10 | 3290 days | 3% |
| Laia Pujol | 10/10 | 3295 days | 3% |
| Kayla | 7/10 | 3309 days | 2% |
| Lene Nilsson | 10/10 | 3311 days | 3% |
| Evelyn Rloeh | 9/10 | 3317 days | 3% |
| Luke | 8/10 | 3317 days | 2% |
| Gio Zy | 9/10 | 3320 days | 2% |
| Brigitte Schneider | 10/10 | 3335 days | 2% |
| Gordon Todan | 10/10 | 3342 days | 2% |
| Gerrit Misterek | 9/10 | 3342 days | 2% |
| Vanuxem | 8/10 | 3550 days | 2% |
| Katharina Miehling | 9/10 | 3553 days | 2% |
| Ana Coulee | 7/10 | 3554 days | 2% |
| Cecile Santiaux | 7/10 | 3554 days | 2% |
| Tom Teuber | 7/10 | 3563 days | 2% |
| Anika Danits | 9/10 | 3563 days | 2% |
| Valerie Bernardini | 7/10 | 3569 days | 2% |
| Heidi et Mat | 8/10 | 3569 days | 2% |
| Aparna Gula | 10/10 | 3569 days | 2% |
| Aaron McCartie | 10/10 | 3569 days | 2% |
| Masamichi Takezawa | 10/10 | 3571 days | 2% |
| Yuko Mizuno | 10/10 | 3571 days | 2% |
| Benedikt Hang | 5/10 | 3573 days | 1% |
| Brad Dobsky | 7/10 | 3574 days | 2% |
| Thea Nicholas | 7/10 | 3579 days | 2% |
| Calum Penn | 10/10 | 3580 days | 2% |
| Jessica Mackie | 7/10 | 3582 days | 2% |
| John and Jan | 9/10 | 3582 days | 2% |
| Lizzie Sitton | 8/10 | 3608 days | 2% |
| David Sitton | 9/10 | 3608 days | 2% |
| Grace and Maria | 6/10 | 3611 days | 2% |
| Maria Brauherr | 8/10 | 3612 days | 2% |
| Anaelle Morand | 7/10 | 3617 days | 2% |
| Jitka and Matej | 9/10 | 3653 days | 2% |
| Guilaine Durieux | 10/10 | 3655 days | 2% |
| Brita Topp | 10/10 | 4280 days | 0% |
| Stefan Glock | 9/10 | 4294 days | 0% |
| Adam | 9/10 | 4303 days | 0% |
| Elena Wilkins | 10/10 | 4308 days | 0% |
| Johannes Grellmann | 10/10 | 4308 days | 0% |
| Sophia | 10/10 | 4324 days | 0% |
| Jakob | 9/10 | 4324 days | 0% |
| Bernhard Fulterer | 8/10 | 4327 days | 0% |
| Eugen Lehner | 8/10 | 4330 days | 0% |
| Max Stein | 8/10 | 4330 days | 0% |
| Nigel | 10/10 | 4346 days | 0% |
| Soizic | 10/10 | 4662 days | 1% |
| Glenn Surzur | 9/10 | 4672 days | 1% |
| Kathy Arthurs | 8/10 | 4676 days | 1% |
| Paul Liecke | 6/10 | 4678 days | 1% |
| Florent Corino | 8/10 | 4680 days | 1% |
| Amiot Cyriane | 10/10 | 4680 days | 1% |
| Mary Neustroski | 10/10 | 4690 days | 1% |
| Michael Kretzschmar | 9/10 | 4752 days | 1% |
| Dirk | 8/10 | 4764 days | 1% |
| maelstrom | 9/10 | 5010 days | 1% |
| Markus Frei | 10/10 | 5027 days | 1% |
| Lorna Williams | 8/10 | 5036 days | 1% |
| Brian Livesey | 9/10 | 5046 days | 1% |
| Ian Bailey | 8/10 | 5050 days | 1% |
| Jeroen Bartos | 9/10 | 5054 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5056 days | 1% |
| Kim Thorsted | 8/10 | 5064 days | 1% |
| Andreas Kristiansen | 8/10 | 5064 days | 1% |
| Louis Smit | 8/10 | 5065 days | 1% |
| Rachel_Flowers | 6/10 | 5132 days | 1% |
| Paul | 7/10 | 5139 days | 1% |
| Alibeare | 10/10 | 5193 days | 1% |
| Powerfamily | 7/10 | 5285 days | 1% |
| Eric Grant | 9/10 | 5381 days | 1% |
| Koen Vanlede | 10/10 | 5393 days | 1% |
| Kate Morgan | 7/10 | 5395 days | 1% |
| Victoria Boolsen | 10/10 | 5399 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5403 days | 1% |
| Mike and Diane Baker | 9/10 | 5408 days | 1% |
| John | 7/10 | 5419 days | 1% |
| Andy | 8/10 | 5422 days | 1% |
| Ross Hughes | 7/10 | 5426 days | 1% |
| Petersen | 10/10 | 5428 days | 1% |
| Tanner | 10/10 | 5430 days | 1% |
| Adam Gerrard | 8/10 | 5702 days | 1% |
| wilsoneng | 10/10 | 5741 days | 1% |
| Jan Lynch | 10/10 | 5759 days | 1% |
| Michael | 10/10 | 5782 days | 1% |
| Ferth | 9/10 | 5786 days | 1% |
| Christen Hans | 10/10 | 5786 days | 1% |
| Paul Ritchie | 9/10 | 5795 days | 1% |
| frederike | 8/10 | 5847 days | 1% |
| nadinef | 9/10 | 5854 days | 1% |
| PeterK1 | 9/10 | 6090 days | 1% |
| Sofie | 7/10 | 6101 days | 1% |
| Hans | 9/10 | 6123 days | 1% |
| BrunoG | 10/10 | 6124 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.