Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 583 days | 100% |
| Mike Fricker | 10/10 | 2622 days | 4% |
| Gregg Wagstaff | 10/10 | 3188 days | 3% |
| Kate and Dom | 10/10 | 3210 days | 3% |
| Sebastian and Johanna | 9/10 | 3213 days | 3% |
| Isabel Zedelius | 9/10 | 3240 days | 3% |
| Danielle | 8/10 | 3249 days | 3% |
| Bernd Giermann | 8/10 | 3251 days | 3% |
| Magdalena | 10/10 | 3276 days | 3% |
| Laia Pujol | 10/10 | 3281 days | 3% |
| Kayla | 7/10 | 3295 days | 2% |
| Lene Nilsson | 10/10 | 3297 days | 3% |
| Evelyn Rloeh | 9/10 | 3303 days | 2% |
| Luke | 8/10 | 3303 days | 2% |
| Gio Zy | 9/10 | 3306 days | 2% |
| Brigitte Schneider | 10/10 | 3321 days | 2% |
| Gordon Todan | 10/10 | 3328 days | 2% |
| Gerrit Misterek | 9/10 | 3328 days | 2% |
| Vanuxem | 8/10 | 3536 days | 2% |
| Katharina Miehling | 9/10 | 3539 days | 2% |
| Ana Coulee | 7/10 | 3540 days | 2% |
| Cecile Santiaux | 7/10 | 3540 days | 2% |
| Tom Teuber | 7/10 | 3549 days | 2% |
| Anika Danits | 9/10 | 3549 days | 2% |
| Valerie Bernardini | 7/10 | 3555 days | 2% |
| Heidi et Mat | 8/10 | 3555 days | 2% |
| Aparna Gula | 10/10 | 3555 days | 2% |
| Aaron McCartie | 10/10 | 3555 days | 2% |
| Masamichi Takezawa | 10/10 | 3557 days | 2% |
| Yuko Mizuno | 10/10 | 3557 days | 2% |
| Benedikt Hang | 5/10 | 3559 days | 1% |
| Brad Dobsky | 7/10 | 3560 days | 2% |
| Thea Nicholas | 7/10 | 3565 days | 2% |
| Calum Penn | 10/10 | 3566 days | 2% |
| Jessica Mackie | 7/10 | 3568 days | 2% |
| John and Jan | 9/10 | 3568 days | 2% |
| Lizzie Sitton | 8/10 | 3594 days | 2% |
| David Sitton | 9/10 | 3594 days | 2% |
| Grace and Maria | 6/10 | 3597 days | 2% |
| Maria Brauherr | 8/10 | 3598 days | 2% |
| Anaelle Morand | 7/10 | 3603 days | 2% |
| Jitka and Matej | 9/10 | 3639 days | 2% |
| Guilaine Durieux | 10/10 | 3641 days | 2% |
| Brita Topp | 10/10 | 4266 days | 0% |
| Stefan Glock | 9/10 | 4280 days | 0% |
| Adam | 9/10 | 4289 days | 0% |
| Elena Wilkins | 10/10 | 4294 days | 0% |
| Johannes Grellmann | 10/10 | 4294 days | 0% |
| Sophia | 10/10 | 4310 days | 0% |
| Jakob | 9/10 | 4310 days | 0% |
| Bernhard Fulterer | 8/10 | 4313 days | 0% |
| Eugen Lehner | 8/10 | 4316 days | 0% |
| Max Stein | 8/10 | 4316 days | 0% |
| Nigel | 10/10 | 4332 days | 0% |
| Soizic | 10/10 | 4648 days | 1% |
| Glenn Surzur | 9/10 | 4658 days | 1% |
| Kathy Arthurs | 8/10 | 4662 days | 1% |
| Paul Liecke | 6/10 | 4664 days | 1% |
| Florent Corino | 8/10 | 4666 days | 1% |
| Amiot Cyriane | 10/10 | 4666 days | 1% |
| Mary Neustroski | 10/10 | 4676 days | 1% |
| Michael Kretzschmar | 9/10 | 4738 days | 1% |
| Dirk | 8/10 | 4750 days | 1% |
| maelstrom | 9/10 | 4996 days | 1% |
| Markus Frei | 10/10 | 5013 days | 1% |
| Lorna Williams | 8/10 | 5022 days | 1% |
| Brian Livesey | 9/10 | 5032 days | 1% |
| Ian Bailey | 8/10 | 5036 days | 1% |
| Jeroen Bartos | 9/10 | 5040 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5042 days | 1% |
| Kim Thorsted | 8/10 | 5050 days | 1% |
| Andreas Kristiansen | 8/10 | 5050 days | 1% |
| Louis Smit | 8/10 | 5051 days | 1% |
| Rachel_Flowers | 6/10 | 5118 days | 1% |
| Paul | 7/10 | 5125 days | 1% |
| Alibeare | 10/10 | 5179 days | 1% |
| Powerfamily | 7/10 | 5271 days | 1% |
| Eric Grant | 9/10 | 5367 days | 1% |
| Koen Vanlede | 10/10 | 5379 days | 1% |
| Kate Morgan | 7/10 | 5381 days | 1% |
| Victoria Boolsen | 10/10 | 5385 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5389 days | 1% |
| Mike and Diane Baker | 9/10 | 5394 days | 1% |
| John | 7/10 | 5405 days | 1% |
| Andy | 8/10 | 5408 days | 1% |
| Ross Hughes | 7/10 | 5412 days | 1% |
| Petersen | 10/10 | 5414 days | 1% |
| Tanner | 10/10 | 5416 days | 1% |
| Adam Gerrard | 8/10 | 5688 days | 1% |
| wilsoneng | 10/10 | 5727 days | 1% |
| Jan Lynch | 10/10 | 5745 days | 1% |
| Michael | 10/10 | 5768 days | 1% |
| Ferth | 9/10 | 5772 days | 1% |
| Christen Hans | 10/10 | 5772 days | 1% |
| Paul Ritchie | 9/10 | 5781 days | 1% |
| frederike | 8/10 | 5833 days | 1% |
| nadinef | 9/10 | 5840 days | 1% |
| PeterK1 | 9/10 | 6076 days | 1% |
| Sofie | 7/10 | 6087 days | 1% |
| Hans | 9/10 | 6109 days | 1% |
| BrunoG | 10/10 | 6110 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.