Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 921 days | 100% |
| Mike Fricker | 10/10 | 2960 days | 4% |
| Gregg Wagstaff | 10/10 | 3526 days | 2% |
| Kate and Dom | 10/10 | 3548 days | 2% |
| Sebastian and Johanna | 9/10 | 3551 days | 2% |
| Isabel Zedelius | 9/10 | 3578 days | 2% |
| Danielle | 8/10 | 3587 days | 2% |
| Bernd Giermann | 8/10 | 3589 days | 2% |
| Magdalena | 10/10 | 3614 days | 2% |
| Laia Pujol | 10/10 | 3619 days | 2% |
| Kayla | 7/10 | 3633 days | 1% |
| Lene Nilsson | 10/10 | 3635 days | 1% |
| Evelyn Rloeh | 9/10 | 3641 days | 1% |
| Luke | 8/10 | 3641 days | 1% |
| Gio Zy | 9/10 | 3644 days | 1% |
| Brigitte Schneider | 10/10 | 3659 days | 1% |
| Gordon Todan | 10/10 | 3666 days | 1% |
| Gerrit Misterek | 9/10 | 3666 days | 1% |
| Vanuxem | 8/10 | 3874 days | 0% |
| Katharina Miehling | 9/10 | 3877 days | 0% |
| Ana Coulee | 7/10 | 3878 days | 0% |
| Cecile Santiaux | 7/10 | 3878 days | 0% |
| Tom Teuber | 7/10 | 3887 days | 0% |
| Anika Danits | 9/10 | 3887 days | 0% |
| Valerie Bernardini | 7/10 | 3893 days | 0% |
| Heidi et Mat | 8/10 | 3893 days | 0% |
| Aparna Gula | 10/10 | 3893 days | 0% |
| Aaron McCartie | 10/10 | 3893 days | 0% |
| Masamichi Takezawa | 10/10 | 3895 days | 0% |
| Yuko Mizuno | 10/10 | 3895 days | 0% |
| Benedikt Hang | 5/10 | 3897 days | 0% |
| Brad Dobsky | 7/10 | 3898 days | 0% |
| Thea Nicholas | 7/10 | 3903 days | 0% |
| Calum Penn | 10/10 | 3904 days | 0% |
| Jessica Mackie | 7/10 | 3906 days | 0% |
| John and Jan | 9/10 | 3906 days | 0% |
| Lizzie Sitton | 8/10 | 3932 days | 0% |
| David Sitton | 9/10 | 3932 days | 0% |
| Grace and Maria | 6/10 | 3935 days | 0% |
| Maria Brauherr | 8/10 | 3936 days | 0% |
| Anaelle Morand | 7/10 | 3941 days | 0% |
| Jitka and Matej | 9/10 | 3977 days | 0% |
| Guilaine Durieux | 10/10 | 3979 days | 0% |
| Brita Topp | 10/10 | 4604 days | 1% |
| Stefan Glock | 9/10 | 4618 days | 1% |
| Adam | 9/10 | 4627 days | 1% |
| Elena Wilkins | 10/10 | 4632 days | 1% |
| Johannes Grellmann | 10/10 | 4632 days | 1% |
| Sophia | 10/10 | 4648 days | 1% |
| Jakob | 9/10 | 4648 days | 1% |
| Bernhard Fulterer | 8/10 | 4651 days | 1% |
| Eugen Lehner | 8/10 | 4654 days | 1% |
| Max Stein | 8/10 | 4654 days | 1% |
| Nigel | 10/10 | 4670 days | 1% |
| Soizic | 10/10 | 4986 days | 1% |
| Glenn Surzur | 9/10 | 4996 days | 1% |
| Kathy Arthurs | 8/10 | 5000 days | 1% |
| Paul Liecke | 6/10 | 5002 days | 0% |
| Florent Corino | 8/10 | 5004 days | 1% |
| Amiot Cyriane | 10/10 | 5004 days | 1% |
| Mary Neustroski | 10/10 | 5014 days | 1% |
| Michael Kretzschmar | 9/10 | 5076 days | 1% |
| Dirk | 8/10 | 5088 days | 1% |
| maelstrom | 9/10 | 5334 days | 1% |
| Markus Frei | 10/10 | 5351 days | 1% |
| Lorna Williams | 8/10 | 5360 days | 1% |
| Brian Livesey | 9/10 | 5370 days | 1% |
| Ian Bailey | 8/10 | 5374 days | 1% |
| Jeroen Bartos | 9/10 | 5378 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5380 days | 1% |
| Kim Thorsted | 8/10 | 5388 days | 1% |
| Andreas Kristiansen | 8/10 | 5388 days | 1% |
| Louis Smit | 8/10 | 5389 days | 1% |
| Rachel_Flowers | 6/10 | 5456 days | 0% |
| Paul | 7/10 | 5463 days | 0% |
| Alibeare | 10/10 | 5517 days | 1% |
| Powerfamily | 7/10 | 5609 days | 0% |
| Eric Grant | 9/10 | 5705 days | 1% |
| Koen Vanlede | 10/10 | 5717 days | 1% |
| Kate Morgan | 7/10 | 5719 days | 0% |
| Victoria Boolsen | 10/10 | 5723 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5727 days | 1% |
| Mike and Diane Baker | 9/10 | 5732 days | 1% |
| John | 7/10 | 5743 days | 0% |
| Andy | 8/10 | 5746 days | 1% |
| Ross Hughes | 7/10 | 5750 days | 0% |
| Petersen | 10/10 | 5752 days | 1% |
| Tanner | 10/10 | 5754 days | 1% |
| Adam Gerrard | 8/10 | 6026 days | 1% |
| wilsoneng | 10/10 | 6065 days | 1% |
| Jan Lynch | 10/10 | 6083 days | 1% |
| Michael | 10/10 | 6106 days | 1% |
| Ferth | 9/10 | 6110 days | 1% |
| Christen Hans | 10/10 | 6110 days | 1% |
| Paul Ritchie | 9/10 | 6119 days | 1% |
| frederike | 8/10 | 6171 days | 1% |
| nadinef | 9/10 | 6178 days | 1% |
| PeterK1 | 9/10 | 6414 days | 1% |
| Sofie | 7/10 | 6425 days | 0% |
| Hans | 9/10 | 6447 days | 1% |
| BrunoG | 10/10 | 6448 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.