G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 769 days | 100% |
| Mike Fricker | 10/10 | 2808 days | 3% |
| Gregg Wagstaff | 10/10 | 3374 days | 2% |
| Kate and Dom | 10/10 | 3396 days | 2% |
| Sebastian and Johanna | 9/10 | 3399 days | 2% |
| Isabel Zedelius | 9/10 | 3426 days | 2% |
| Danielle | 8/10 | 3435 days | 1% |
| Bernd Giermann | 8/10 | 3437 days | 1% |
| Magdalena | 10/10 | 3462 days | 1% |
| Laia Pujol | 10/10 | 3467 days | 1% |
| Kayla | 7/10 | 3481 days | 1% |
| Lene Nilsson | 10/10 | 3483 days | 1% |
| Evelyn Rloeh | 9/10 | 3489 days | 1% |
| Luke | 8/10 | 3489 days | 1% |
| Gio Zy | 9/10 | 3492 days | 1% |
| Brigitte Schneider | 10/10 | 3507 days | 1% |
| Gordon Todan | 10/10 | 3514 days | 1% |
| Gerrit Misterek | 9/10 | 3514 days | 1% |
| Vanuxem | 8/10 | 3722 days | 1% |
| Katharina Miehling | 9/10 | 3725 days | 1% |
| Ana Coulee | 7/10 | 3726 days | 1% |
| Cecile Santiaux | 7/10 | 3726 days | 1% |
| Tom Teuber | 7/10 | 3735 days | 0% |
| Anika Danits | 9/10 | 3735 days | 1% |
| Valerie Bernardini | 7/10 | 3741 days | 0% |
| Heidi et Mat | 8/10 | 3741 days | 1% |
| Aparna Gula | 10/10 | 3741 days | 1% |
| Aaron McCartie | 10/10 | 3741 days | 1% |
| Masamichi Takezawa | 10/10 | 3743 days | 1% |
| Yuko Mizuno | 10/10 | 3743 days | 1% |
| Benedikt Hang | 5/10 | 3745 days | 0% |
| Brad Dobsky | 7/10 | 3746 days | 0% |
| Thea Nicholas | 7/10 | 3751 days | 0% |
| Calum Penn | 10/10 | 3752 days | 1% |
| Jessica Mackie | 7/10 | 3754 days | 0% |
| John and Jan | 9/10 | 3754 days | 1% |
| Lizzie Sitton | 8/10 | 3780 days | 0% |
| David Sitton | 9/10 | 3780 days | 0% |
| Grace and Maria | 6/10 | 3783 days | 0% |
| Maria Brauherr | 8/10 | 3784 days | 0% |
| Anaelle Morand | 7/10 | 3789 days | 0% |
| Jitka and Matej | 9/10 | 3825 days | 0% |
| Guilaine Durieux | 10/10 | 3827 days | 0% |
| Brita Topp | 10/10 | 4452 days | 0% |
| Stefan Glock | 9/10 | 4466 days | 0% |
| Adam | 9/10 | 4475 days | 0% |
| Elena Wilkins | 10/10 | 4480 days | 0% |
| Johannes Grellmann | 10/10 | 4480 days | 0% |
| Sophia | 10/10 | 4496 days | 0% |
| Jakob | 9/10 | 4496 days | 0% |
| Bernhard Fulterer | 8/10 | 4499 days | 0% |
| Eugen Lehner | 8/10 | 4502 days | 0% |
| Max Stein | 8/10 | 4502 days | 0% |
| Nigel | 10/10 | 4518 days | 0% |
| Soizic | 10/10 | 4834 days | 0% |
| Glenn Surzur | 9/10 | 4844 days | 0% |
| Kathy Arthurs | 8/10 | 4848 days | 0% |
| Paul Liecke | 6/10 | 4850 days | 0% |
| Florent Corino | 8/10 | 4852 days | 0% |
| Amiot Cyriane | 10/10 | 4852 days | 0% |
| Mary Neustroski | 10/10 | 4862 days | 0% |
| Michael Kretzschmar | 9/10 | 4924 days | 0% |
| Dirk | 8/10 | 4936 days | 0% |
| maelstrom | 9/10 | 5182 days | 0% |
| Markus Frei | 10/10 | 5199 days | 0% |
| Lorna Williams | 8/10 | 5208 days | 0% |
| Brian Livesey | 9/10 | 5218 days | 0% |
| Ian Bailey | 8/10 | 5222 days | 0% |
| Jeroen Bartos | 9/10 | 5226 days | 0% |
| Michael & Rosemary Smith | 9/10 | 5228 days | 0% |
| Kim Thorsted | 8/10 | 5236 days | 0% |
| Andreas Kristiansen | 8/10 | 5236 days | 0% |
| Louis Smit | 8/10 | 5237 days | 0% |
| Rachel_Flowers | 6/10 | 5304 days | 0% |
| Paul | 7/10 | 5311 days | 0% |
| Alibeare | 10/10 | 5365 days | 0% |
| Powerfamily | 7/10 | 5457 days | 0% |
| Eric Grant | 9/10 | 5553 days | 0% |
| Koen Vanlede | 10/10 | 5565 days | 0% |
| Kate Morgan | 7/10 | 5567 days | 0% |
| Victoria Boolsen | 10/10 | 5571 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5575 days | 0% |
| Mike and Diane Baker | 9/10 | 5580 days | 0% |
| John | 7/10 | 5591 days | 0% |
| Andy | 8/10 | 5594 days | 0% |
| Ross Hughes | 7/10 | 5598 days | 0% |
| Petersen | 10/10 | 5600 days | 0% |
| Tanner | 10/10 | 5602 days | 0% |
| Adam Gerrard | 8/10 | 5874 days | 0% |
| wilsoneng | 10/10 | 5913 days | 0% |
| Jan Lynch | 10/10 | 5931 days | 0% |
| Michael | 10/10 | 5954 days | 0% |
| Ferth | 9/10 | 5958 days | 0% |
| Christen Hans | 10/10 | 5958 days | 0% |
| Paul Ritchie | 9/10 | 5967 days | 0% |
| frederike | 8/10 | 6019 days | 0% |
| nadinef | 9/10 | 6026 days | 0% |
| PeterK1 | 9/10 | 6262 days | 0% |
| Sofie | 7/10 | 6273 days | 0% |
| Hans | 9/10 | 6295 days | 0% |
| BrunoG | 10/10 | 6296 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.