Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 800 days | 100% |
| Mike Fricker | 10/10 | 2840 days | 3% |
| Gregg Wagstaff | 10/10 | 3406 days | 2% |
| Kate and Dom | 10/10 | 3428 days | 2% |
| Sebastian and Johanna | 9/10 | 3431 days | 2% |
| Isabel Zedelius | 9/10 | 3458 days | 1% |
| Danielle | 8/10 | 3467 days | 1% |
| Bernd Giermann | 8/10 | 3469 days | 1% |
| Magdalena | 10/10 | 3494 days | 1% |
| Laia Pujol | 10/10 | 3499 days | 1% |
| Kayla | 7/10 | 3513 days | 1% |
| Lene Nilsson | 10/10 | 3515 days | 1% |
| Evelyn Rloeh | 9/10 | 3521 days | 1% |
| Luke | 8/10 | 3521 days | 1% |
| Gio Zy | 9/10 | 3524 days | 1% |
| Brigitte Schneider | 10/10 | 3539 days | 1% |
| Gordon Todan | 10/10 | 3546 days | 1% |
| Gerrit Misterek | 9/10 | 3546 days | 1% |
| Vanuxem | 8/10 | 3754 days | 1% |
| Katharina Miehling | 9/10 | 3757 days | 1% |
| Ana Coulee | 7/10 | 3758 days | 0% |
| Cecile Santiaux | 7/10 | 3758 days | 0% |
| Tom Teuber | 7/10 | 3767 days | 0% |
| Anika Danits | 9/10 | 3767 days | 1% |
| Valerie Bernardini | 7/10 | 3773 days | 0% |
| Heidi et Mat | 8/10 | 3773 days | 0% |
| Aparna Gula | 10/10 | 3773 days | 1% |
| Aaron McCartie | 10/10 | 3773 days | 1% |
| Masamichi Takezawa | 10/10 | 3775 days | 1% |
| Yuko Mizuno | 10/10 | 3775 days | 1% |
| Benedikt Hang | 5/10 | 3777 days | 0% |
| Brad Dobsky | 7/10 | 3778 days | 0% |
| Thea Nicholas | 7/10 | 3783 days | 0% |
| Calum Penn | 10/10 | 3784 days | 0% |
| Jessica Mackie | 7/10 | 3786 days | 0% |
| John and Jan | 9/10 | 3786 days | 0% |
| Lizzie Sitton | 8/10 | 3812 days | 0% |
| David Sitton | 9/10 | 3812 days | 0% |
| Grace and Maria | 6/10 | 3815 days | 0% |
| Maria Brauherr | 8/10 | 3816 days | 0% |
| Anaelle Morand | 7/10 | 3821 days | 0% |
| Jitka and Matej | 9/10 | 3857 days | 0% |
| Guilaine Durieux | 10/10 | 3859 days | 0% |
| Brita Topp | 10/10 | 4484 days | 0% |
| Stefan Glock | 9/10 | 4498 days | 0% |
| Adam | 9/10 | 4507 days | 0% |
| Elena Wilkins | 10/10 | 4512 days | 0% |
| Johannes Grellmann | 10/10 | 4512 days | 0% |
| Sophia | 10/10 | 4528 days | 0% |
| Jakob | 9/10 | 4528 days | 0% |
| Bernhard Fulterer | 8/10 | 4531 days | 0% |
| Eugen Lehner | 8/10 | 4534 days | 0% |
| Max Stein | 8/10 | 4534 days | 0% |
| Nigel | 10/10 | 4550 days | 0% |
| Soizic | 10/10 | 4866 days | 0% |
| Glenn Surzur | 9/10 | 4876 days | 0% |
| Kathy Arthurs | 8/10 | 4880 days | 0% |
| Paul Liecke | 6/10 | 4882 days | 0% |
| Florent Corino | 8/10 | 4884 days | 0% |
| Amiot Cyriane | 10/10 | 4884 days | 0% |
| Mary Neustroski | 10/10 | 4894 days | 0% |
| Michael Kretzschmar | 9/10 | 4956 days | 0% |
| Dirk | 8/10 | 4968 days | 0% |
| maelstrom | 9/10 | 5214 days | 0% |
| Markus Frei | 10/10 | 5231 days | 0% |
| Lorna Williams | 8/10 | 5240 days | 0% |
| Brian Livesey | 9/10 | 5250 days | 0% |
| Ian Bailey | 8/10 | 5254 days | 0% |
| Jeroen Bartos | 9/10 | 5258 days | 0% |
| Michael & Rosemary Smith | 9/10 | 5260 days | 0% |
| Kim Thorsted | 8/10 | 5268 days | 0% |
| Andreas Kristiansen | 8/10 | 5268 days | 0% |
| Louis Smit | 8/10 | 5269 days | 0% |
| Rachel_Flowers | 6/10 | 5336 days | 0% |
| Paul | 7/10 | 5343 days | 0% |
| Alibeare | 10/10 | 5397 days | 0% |
| Powerfamily | 7/10 | 5488 days | 0% |
| Eric Grant | 9/10 | 5585 days | 0% |
| Koen Vanlede | 10/10 | 5597 days | 0% |
| Kate Morgan | 7/10 | 5599 days | 0% |
| Victoria Boolsen | 10/10 | 5603 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5607 days | 0% |
| Mike and Diane Baker | 9/10 | 5612 days | 0% |
| John | 7/10 | 5623 days | 0% |
| Andy | 8/10 | 5626 days | 0% |
| Ross Hughes | 7/10 | 5630 days | 0% |
| Petersen | 10/10 | 5632 days | 0% |
| Tanner | 10/10 | 5634 days | 0% |
| Adam Gerrard | 8/10 | 5905 days | 0% |
| wilsoneng | 10/10 | 5945 days | 0% |
| Jan Lynch | 10/10 | 5963 days | 0% |
| Michael | 10/10 | 5986 days | 0% |
| Ferth | 9/10 | 5990 days | 0% |
| Christen Hans | 10/10 | 5990 days | 0% |
| Paul Ritchie | 9/10 | 5999 days | 0% |
| frederike | 8/10 | 6051 days | 0% |
| nadinef | 9/10 | 6058 days | 0% |
| PeterK1 | 9/10 | 6293 days | 0% |
| Sofie | 7/10 | 6304 days | 0% |
| Hans | 9/10 | 6327 days | 0% |
| BrunoG | 10/10 | 6328 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.