Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 858 days | 100% |
| Mike Fricker | 10/10 | 2897 days | 4% |
| Gregg Wagstaff | 10/10 | 3463 days | 2% |
| Kate and Dom | 10/10 | 3485 days | 2% |
| Sebastian and Johanna | 9/10 | 3488 days | 2% |
| Isabel Zedelius | 9/10 | 3515 days | 2% |
| Danielle | 8/10 | 3524 days | 1% |
| Bernd Giermann | 8/10 | 3526 days | 1% |
| Magdalena | 10/10 | 3551 days | 1% |
| Laia Pujol | 10/10 | 3556 days | 1% |
| Kayla | 7/10 | 3570 days | 1% |
| Lene Nilsson | 10/10 | 3572 days | 1% |
| Evelyn Rloeh | 9/10 | 3578 days | 1% |
| Luke | 8/10 | 3578 days | 1% |
| Gio Zy | 9/10 | 3581 days | 1% |
| Brigitte Schneider | 10/10 | 3596 days | 1% |
| Gordon Todan | 10/10 | 3603 days | 1% |
| Gerrit Misterek | 9/10 | 3603 days | 1% |
| Vanuxem | 8/10 | 3811 days | 0% |
| Katharina Miehling | 9/10 | 3814 days | 0% |
| Ana Coulee | 7/10 | 3815 days | 0% |
| Cecile Santiaux | 7/10 | 3815 days | 0% |
| Tom Teuber | 7/10 | 3824 days | 0% |
| Anika Danits | 9/10 | 3824 days | 0% |
| Valerie Bernardini | 7/10 | 3830 days | 0% |
| Heidi et Mat | 8/10 | 3830 days | 0% |
| Aparna Gula | 10/10 | 3830 days | 0% |
| Aaron McCartie | 10/10 | 3830 days | 0% |
| Masamichi Takezawa | 10/10 | 3832 days | 0% |
| Yuko Mizuno | 10/10 | 3832 days | 0% |
| Benedikt Hang | 5/10 | 3834 days | 0% |
| Brad Dobsky | 7/10 | 3835 days | 0% |
| Thea Nicholas | 7/10 | 3840 days | 0% |
| Calum Penn | 10/10 | 3841 days | 0% |
| Jessica Mackie | 7/10 | 3843 days | 0% |
| John and Jan | 9/10 | 3843 days | 0% |
| Lizzie Sitton | 8/10 | 3869 days | 0% |
| David Sitton | 9/10 | 3869 days | 0% |
| Grace and Maria | 6/10 | 3872 days | 0% |
| Maria Brauherr | 8/10 | 3873 days | 0% |
| Anaelle Morand | 7/10 | 3878 days | 0% |
| Jitka and Matej | 9/10 | 3914 days | 0% |
| Guilaine Durieux | 10/10 | 3916 days | 0% |
| Brita Topp | 10/10 | 4541 days | 0% |
| Stefan Glock | 9/10 | 4555 days | 0% |
| Adam | 9/10 | 4564 days | 0% |
| Elena Wilkins | 10/10 | 4569 days | 0% |
| Johannes Grellmann | 10/10 | 4569 days | 0% |
| Sophia | 10/10 | 4585 days | 0% |
| Jakob | 9/10 | 4585 days | 0% |
| Bernhard Fulterer | 8/10 | 4588 days | 0% |
| Eugen Lehner | 8/10 | 4591 days | 0% |
| Max Stein | 8/10 | 4591 days | 0% |
| Nigel | 10/10 | 4607 days | 0% |
| Soizic | 10/10 | 4923 days | 0% |
| Glenn Surzur | 9/10 | 4933 days | 0% |
| Kathy Arthurs | 8/10 | 4937 days | 0% |
| Paul Liecke | 6/10 | 4939 days | 0% |
| Florent Corino | 8/10 | 4941 days | 0% |
| Amiot Cyriane | 10/10 | 4941 days | 0% |
| Mary Neustroski | 10/10 | 4951 days | 0% |
| Michael Kretzschmar | 9/10 | 5013 days | 0% |
| Dirk | 8/10 | 5025 days | 0% |
| maelstrom | 9/10 | 5271 days | 0% |
| Markus Frei | 10/10 | 5288 days | 0% |
| Lorna Williams | 8/10 | 5297 days | 0% |
| Brian Livesey | 9/10 | 5307 days | 0% |
| Ian Bailey | 8/10 | 5311 days | 0% |
| Jeroen Bartos | 9/10 | 5315 days | 0% |
| Michael & Rosemary Smith | 9/10 | 5317 days | 0% |
| Kim Thorsted | 8/10 | 5325 days | 0% |
| Andreas Kristiansen | 8/10 | 5325 days | 0% |
| Louis Smit | 8/10 | 5326 days | 0% |
| Rachel_Flowers | 6/10 | 5393 days | 0% |
| Paul | 7/10 | 5400 days | 0% |
| Alibeare | 10/10 | 5454 days | 0% |
| Powerfamily | 7/10 | 5546 days | 0% |
| Eric Grant | 9/10 | 5642 days | 0% |
| Koen Vanlede | 10/10 | 5654 days | 0% |
| Kate Morgan | 7/10 | 5656 days | 0% |
| Victoria Boolsen | 10/10 | 5660 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5664 days | 0% |
| Mike and Diane Baker | 9/10 | 5669 days | 0% |
| John | 7/10 | 5680 days | 0% |
| Andy | 8/10 | 5683 days | 0% |
| Ross Hughes | 7/10 | 5687 days | 0% |
| Petersen | 10/10 | 5689 days | 0% |
| Tanner | 10/10 | 5691 days | 0% |
| Adam Gerrard | 8/10 | 5963 days | 0% |
| wilsoneng | 10/10 | 6002 days | 0% |
| Jan Lynch | 10/10 | 6020 days | 0% |
| Michael | 10/10 | 6043 days | 0% |
| Ferth | 9/10 | 6047 days | 0% |
| Christen Hans | 10/10 | 6047 days | 0% |
| Paul Ritchie | 9/10 | 6056 days | 0% |
| frederike | 8/10 | 6108 days | 0% |
| nadinef | 9/10 | 6115 days | 0% |
| PeterK1 | 9/10 | 6351 days | 0% |
| Sofie | 7/10 | 6362 days | 0% |
| Hans | 9/10 | 6384 days | 0% |
| BrunoG | 10/10 | 6385 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.