Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 619 days | 100% |
| Mike Fricker | 10/10 | 2658 days | 4% |
| Gregg Wagstaff | 10/10 | 3224 days | 3% |
| Kate and Dom | 10/10 | 3246 days | 3% |
| Sebastian and Johanna | 9/10 | 3249 days | 3% |
| Isabel Zedelius | 9/10 | 3276 days | 3% |
| Danielle | 8/10 | 3285 days | 3% |
| Bernd Giermann | 8/10 | 3287 days | 3% |
| Magdalena | 10/10 | 3312 days | 3% |
| Laia Pujol | 10/10 | 3317 days | 3% |
| Kayla | 7/10 | 3331 days | 2% |
| Lene Nilsson | 10/10 | 3333 days | 3% |
| Evelyn Rloeh | 9/10 | 3339 days | 3% |
| Luke | 8/10 | 3339 days | 3% |
| Gio Zy | 9/10 | 3342 days | 3% |
| Brigitte Schneider | 10/10 | 3357 days | 3% |
| Gordon Todan | 10/10 | 3364 days | 3% |
| Gerrit Misterek | 9/10 | 3364 days | 2% |
| Vanuxem | 8/10 | 3572 days | 2% |
| Katharina Miehling | 9/10 | 3575 days | 2% |
| Ana Coulee | 7/10 | 3576 days | 2% |
| Cecile Santiaux | 7/10 | 3576 days | 2% |
| Tom Teuber | 7/10 | 3585 days | 2% |
| Anika Danits | 9/10 | 3585 days | 2% |
| Valerie Bernardini | 7/10 | 3591 days | 2% |
| Heidi et Mat | 8/10 | 3591 days | 2% |
| Aparna Gula | 10/10 | 3591 days | 2% |
| Aaron McCartie | 10/10 | 3591 days | 2% |
| Masamichi Takezawa | 10/10 | 3593 days | 2% |
| Yuko Mizuno | 10/10 | 3593 days | 2% |
| Benedikt Hang | 5/10 | 3595 days | 1% |
| Brad Dobsky | 7/10 | 3596 days | 2% |
| Thea Nicholas | 7/10 | 3601 days | 2% |
| Calum Penn | 10/10 | 3602 days | 2% |
| Jessica Mackie | 7/10 | 3604 days | 2% |
| John and Jan | 9/10 | 3604 days | 2% |
| Lizzie Sitton | 8/10 | 3630 days | 2% |
| David Sitton | 9/10 | 3630 days | 2% |
| Grace and Maria | 6/10 | 3633 days | 2% |
| Maria Brauherr | 8/10 | 3634 days | 2% |
| Anaelle Morand | 7/10 | 3639 days | 2% |
| Jitka and Matej | 9/10 | 3675 days | 2% |
| Guilaine Durieux | 10/10 | 3677 days | 2% |
| Brita Topp | 10/10 | 4302 days | 0% |
| Stefan Glock | 9/10 | 4316 days | 0% |
| Adam | 9/10 | 4325 days | 0% |
| Elena Wilkins | 10/10 | 4330 days | 0% |
| Johannes Grellmann | 10/10 | 4330 days | 0% |
| Sophia | 10/10 | 4346 days | 0% |
| Jakob | 9/10 | 4346 days | 0% |
| Bernhard Fulterer | 8/10 | 4349 days | 0% |
| Eugen Lehner | 8/10 | 4352 days | 0% |
| Max Stein | 8/10 | 4352 days | 0% |
| Nigel | 10/10 | 4368 days | 0% |
| Soizic | 10/10 | 4684 days | 1% |
| Glenn Surzur | 9/10 | 4694 days | 1% |
| Kathy Arthurs | 8/10 | 4698 days | 1% |
| Paul Liecke | 6/10 | 4700 days | 1% |
| Florent Corino | 8/10 | 4702 days | 1% |
| Amiot Cyriane | 10/10 | 4702 days | 1% |
| Mary Neustroski | 10/10 | 4712 days | 1% |
| Michael Kretzschmar | 9/10 | 4774 days | 1% |
| Dirk | 8/10 | 4786 days | 1% |
| maelstrom | 9/10 | 5032 days | 1% |
| Markus Frei | 10/10 | 5049 days | 1% |
| Lorna Williams | 8/10 | 5058 days | 1% |
| Brian Livesey | 9/10 | 5068 days | 1% |
| Ian Bailey | 8/10 | 5072 days | 1% |
| Jeroen Bartos | 9/10 | 5076 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5078 days | 1% |
| Kim Thorsted | 8/10 | 5086 days | 1% |
| Andreas Kristiansen | 8/10 | 5086 days | 1% |
| Louis Smit | 8/10 | 5087 days | 1% |
| Rachel_Flowers | 6/10 | 5154 days | 1% |
| Paul | 7/10 | 5161 days | 1% |
| Alibeare | 10/10 | 5215 days | 1% |
| Powerfamily | 7/10 | 5307 days | 1% |
| Eric Grant | 9/10 | 5403 days | 1% |
| Koen Vanlede | 10/10 | 5415 days | 1% |
| Kate Morgan | 7/10 | 5417 days | 1% |
| Victoria Boolsen | 10/10 | 5421 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5425 days | 1% |
| Mike and Diane Baker | 9/10 | 5430 days | 1% |
| John | 7/10 | 5441 days | 1% |
| Andy | 8/10 | 5444 days | 1% |
| Ross Hughes | 7/10 | 5448 days | 1% |
| Petersen | 10/10 | 5450 days | 1% |
| Tanner | 10/10 | 5452 days | 1% |
| Adam Gerrard | 8/10 | 5724 days | 1% |
| wilsoneng | 10/10 | 5763 days | 1% |
| Jan Lynch | 10/10 | 5781 days | 1% |
| Michael | 10/10 | 5804 days | 1% |
| Ferth | 9/10 | 5808 days | 1% |
| Christen Hans | 10/10 | 5808 days | 1% |
| Paul Ritchie | 9/10 | 5817 days | 1% |
| frederike | 8/10 | 5869 days | 1% |
| nadinef | 9/10 | 5876 days | 1% |
| PeterK1 | 9/10 | 6112 days | 1% |
| Sofie | 7/10 | 6123 days | 1% |
| Hans | 9/10 | 6145 days | 1% |
| BrunoG | 10/10 | 6146 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.