Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 338 days | 100% |
| Mike Fricker | 10/10 | 2377 days | 4% |
| Gregg Wagstaff | 10/10 | 2943 days | 2% |
| Kate and Dom | 10/10 | 2965 days | 2% |
| Sebastian and Johanna | 9/10 | 2968 days | 2% |
| Isabel Zedelius | 9/10 | 2995 days | 2% |
| Danielle | 8/10 | 3004 days | 2% |
| Bernd Giermann | 8/10 | 3006 days | 2% |
| Magdalena | 10/10 | 3031 days | 2% |
| Laia Pujol | 10/10 | 3036 days | 2% |
| Kayla | 7/10 | 3050 days | 2% |
| Lene Nilsson | 10/10 | 3052 days | 2% |
| Evelyn Rloeh | 9/10 | 3058 days | 2% |
| Luke | 8/10 | 3058 days | 2% |
| Gio Zy | 9/10 | 3061 days | 2% |
| Brigitte Schneider | 10/10 | 3076 days | 2% |
| Gordon Todan | 10/10 | 3083 days | 2% |
| Gerrit Misterek | 9/10 | 3083 days | 2% |
| Vanuxem | 8/10 | 3291 days | 2% |
| Katharina Miehling | 9/10 | 3294 days | 2% |
| Ana Coulee | 7/10 | 3295 days | 2% |
| Cecile Santiaux | 7/10 | 3295 days | 2% |
| Tom Teuber | 7/10 | 3304 days | 1% |
| Anika Danits | 9/10 | 3304 days | 2% |
| Valerie Bernardini | 7/10 | 3310 days | 1% |
| Heidi et Mat | 8/10 | 3310 days | 2% |
| Aparna Gula | 10/10 | 3310 days | 2% |
| Aaron McCartie | 10/10 | 3310 days | 2% |
| Masamichi Takezawa | 10/10 | 3312 days | 2% |
| Yuko Mizuno | 10/10 | 3312 days | 2% |
| Benedikt Hang | 5/10 | 3314 days | 1% |
| Brad Dobsky | 7/10 | 3315 days | 1% |
| Thea Nicholas | 7/10 | 3320 days | 1% |
| Calum Penn | 10/10 | 3321 days | 2% |
| Jessica Mackie | 7/10 | 3323 days | 1% |
| John and Jan | 9/10 | 3323 days | 2% |
| Lizzie Sitton | 8/10 | 3349 days | 2% |
| David Sitton | 9/10 | 3349 days | 2% |
| Grace and Maria | 6/10 | 3352 days | 1% |
| Maria Brauherr | 8/10 | 3353 days | 2% |
| Anaelle Morand | 7/10 | 3358 days | 1% |
| Jitka and Matej | 9/10 | 3394 days | 1% |
| Guilaine Durieux | 10/10 | 3396 days | 1% |
| Brita Topp | 10/10 | 4021 days | 0% |
| Stefan Glock | 9/10 | 4035 days | 0% |
| Adam | 9/10 | 4044 days | 0% |
| Elena Wilkins | 10/10 | 4049 days | 0% |
| Johannes Grellmann | 10/10 | 4049 days | 0% |
| Sophia | 10/10 | 4065 days | 0% |
| Jakob | 9/10 | 4065 days | 0% |
| Bernhard Fulterer | 8/10 | 4068 days | 0% |
| Eugen Lehner | 8/10 | 4071 days | 0% |
| Max Stein | 8/10 | 4071 days | 0% |
| Nigel | 10/10 | 4087 days | 0% |
| Soizic | 10/10 | 4403 days | 0% |
| Glenn Surzur | 9/10 | 4413 days | 0% |
| Kathy Arthurs | 8/10 | 4417 days | 0% |
| Paul Liecke | 6/10 | 4419 days | 0% |
| Florent Corino | 8/10 | 4421 days | 0% |
| Amiot Cyriane | 10/10 | 4421 days | 0% |
| Mary Neustroski | 10/10 | 4431 days | 0% |
| Michael Kretzschmar | 9/10 | 4493 days | 0% |
| Dirk | 8/10 | 4505 days | 0% |
| maelstrom | 9/10 | 4751 days | 0% |
| Markus Frei | 10/10 | 4768 days | 0% |
| Lorna Williams | 8/10 | 4777 days | 0% |
| Brian Livesey | 9/10 | 4787 days | 0% |
| Ian Bailey | 8/10 | 4791 days | 0% |
| Jeroen Bartos | 9/10 | 4795 days | 0% |
| Michael & Rosemary Smith | 9/10 | 4797 days | 0% |
| Kim Thorsted | 8/10 | 4805 days | 0% |
| Andreas Kristiansen | 8/10 | 4805 days | 0% |
| Louis Smit | 8/10 | 4806 days | 0% |
| Rachel_Flowers | 6/10 | 4873 days | 0% |
| Paul | 7/10 | 4880 days | 0% |
| Alibeare | 10/10 | 4934 days | 0% |
| Powerfamily | 7/10 | 5026 days | 0% |
| Eric Grant | 9/10 | 5122 days | 0% |
| Koen Vanlede | 10/10 | 5134 days | 0% |
| Kate Morgan | 7/10 | 5136 days | 0% |
| Victoria Boolsen | 10/10 | 5140 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5144 days | 0% |
| Mike and Diane Baker | 9/10 | 5149 days | 0% |
| John | 7/10 | 5160 days | 0% |
| Andy | 8/10 | 5163 days | 0% |
| Ross Hughes | 7/10 | 5167 days | 0% |
| Petersen | 10/10 | 5169 days | 0% |
| Tanner | 10/10 | 5171 days | 0% |
| Adam Gerrard | 8/10 | 5443 days | 0% |
| wilsoneng | 10/10 | 5482 days | 0% |
| Jan Lynch | 10/10 | 5500 days | 0% |
| Michael | 10/10 | 5523 days | 0% |
| Ferth | 9/10 | 5527 days | 0% |
| Christen Hans | 10/10 | 5527 days | 0% |
| Paul Ritchie | 9/10 | 5536 days | 0% |
| frederike | 8/10 | 5588 days | 0% |
| nadinef | 9/10 | 5595 days | 0% |
| PeterK1 | 9/10 | 5831 days | 0% |
| Sofie | 7/10 | 5842 days | 0% |
| Hans | 9/10 | 5864 days | 0% |
| BrunoG | 10/10 | 5865 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.