Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 216 days | 100% |
| Mike Fricker | 10/10 | 2255 days | 4% |
| Gregg Wagstaff | 10/10 | 2821 days | 3% |
| Kate and Dom | 10/10 | 2843 days | 3% |
| Sebastian and Johanna | 9/10 | 2846 days | 3% |
| Isabel Zedelius | 9/10 | 2873 days | 3% |
| Danielle | 8/10 | 2882 days | 3% |
| Bernd Giermann | 8/10 | 2884 days | 3% |
| Magdalena | 10/10 | 2909 days | 3% |
| Laia Pujol | 10/10 | 2914 days | 3% |
| Kayla | 7/10 | 2928 days | 3% |
| Lene Nilsson | 10/10 | 2930 days | 3% |
| Evelyn Rloeh | 9/10 | 2936 days | 3% |
| Luke | 8/10 | 2936 days | 3% |
| Gio Zy | 9/10 | 2939 days | 3% |
| Brigitte Schneider | 10/10 | 2954 days | 3% |
| Gordon Todan | 10/10 | 2961 days | 3% |
| Gerrit Misterek | 9/10 | 2961 days | 3% |
| Vanuxem | 8/10 | 3169 days | 2% |
| Katharina Miehling | 9/10 | 3172 days | 2% |
| Ana Coulee | 7/10 | 3173 days | 2% |
| Cecile Santiaux | 7/10 | 3173 days | 2% |
| Tom Teuber | 7/10 | 3182 days | 2% |
| Anika Danits | 9/10 | 3182 days | 2% |
| Valerie Bernardini | 7/10 | 3188 days | 2% |
| Heidi et Mat | 8/10 | 3188 days | 2% |
| Aparna Gula | 10/10 | 3188 days | 2% |
| Aaron McCartie | 10/10 | 3188 days | 2% |
| Masamichi Takezawa | 10/10 | 3190 days | 2% |
| Yuko Mizuno | 10/10 | 3190 days | 2% |
| Benedikt Hang | 5/10 | 3192 days | 2% |
| Brad Dobsky | 7/10 | 3193 days | 2% |
| Thea Nicholas | 7/10 | 3198 days | 2% |
| Calum Penn | 10/10 | 3199 days | 2% |
| Jessica Mackie | 7/10 | 3201 days | 2% |
| John and Jan | 9/10 | 3201 days | 2% |
| Lizzie Sitton | 8/10 | 3227 days | 2% |
| David Sitton | 9/10 | 3227 days | 2% |
| Grace and Maria | 6/10 | 3230 days | 2% |
| Maria Brauherr | 8/10 | 3231 days | 2% |
| Anaelle Morand | 7/10 | 3236 days | 2% |
| Jitka and Matej | 9/10 | 3272 days | 2% |
| Guilaine Durieux | 10/10 | 3274 days | 2% |
| Brita Topp | 10/10 | 3899 days | 1% |
| Stefan Glock | 9/10 | 3913 days | 1% |
| Adam | 9/10 | 3922 days | 1% |
| Elena Wilkins | 10/10 | 3927 days | 1% |
| Johannes Grellmann | 10/10 | 3927 days | 1% |
| Sophia | 10/10 | 3943 days | 1% |
| Jakob | 9/10 | 3943 days | 1% |
| Bernhard Fulterer | 8/10 | 3946 days | 1% |
| Eugen Lehner | 8/10 | 3949 days | 1% |
| Max Stein | 8/10 | 3949 days | 1% |
| Nigel | 10/10 | 3965 days | 1% |
| Soizic | 10/10 | 4281 days | 0% |
| Glenn Surzur | 9/10 | 4291 days | 0% |
| Kathy Arthurs | 8/10 | 4295 days | 0% |
| Paul Liecke | 6/10 | 4297 days | 0% |
| Florent Corino | 8/10 | 4299 days | 0% |
| Amiot Cyriane | 10/10 | 4299 days | 0% |
| Mary Neustroski | 10/10 | 4309 days | 0% |
| Michael Kretzschmar | 9/10 | 4371 days | 0% |
| Dirk | 8/10 | 4383 days | 1% |
| maelstrom | 9/10 | 4629 days | 1% |
| Markus Frei | 10/10 | 4646 days | 1% |
| Lorna Williams | 8/10 | 4655 days | 1% |
| Brian Livesey | 9/10 | 4665 days | 1% |
| Ian Bailey | 8/10 | 4669 days | 1% |
| Jeroen Bartos | 9/10 | 4673 days | 1% |
| Michael & Rosemary Smith | 9/10 | 4675 days | 1% |
| Kim Thorsted | 8/10 | 4683 days | 1% |
| Andreas Kristiansen | 8/10 | 4683 days | 1% |
| Louis Smit | 8/10 | 4684 days | 1% |
| Rachel_Flowers | 6/10 | 4751 days | 1% |
| Paul | 7/10 | 4758 days | 1% |
| Alibeare | 10/10 | 4812 days | 1% |
| Powerfamily | 7/10 | 4904 days | 1% |
| Eric Grant | 9/10 | 5000 days | 1% |
| Koen Vanlede | 10/10 | 5012 days | 1% |
| Kate Morgan | 7/10 | 5014 days | 1% |
| Victoria Boolsen | 10/10 | 5018 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5022 days | 1% |
| Mike and Diane Baker | 9/10 | 5027 days | 1% |
| John | 7/10 | 5038 days | 1% |
| Andy | 8/10 | 5041 days | 1% |
| Ross Hughes | 7/10 | 5045 days | 1% |
| Petersen | 10/10 | 5047 days | 1% |
| Tanner | 10/10 | 5049 days | 1% |
| Adam Gerrard | 8/10 | 5321 days | 1% |
| wilsoneng | 10/10 | 5360 days | 1% |
| Jan Lynch | 10/10 | 5378 days | 1% |
| Michael | 10/10 | 5401 days | 1% |
| Ferth | 9/10 | 5405 days | 1% |
| Christen Hans | 10/10 | 5405 days | 1% |
| Paul Ritchie | 9/10 | 5414 days | 1% |
| frederike | 8/10 | 5466 days | 1% |
| nadinef | 9/10 | 5473 days | 1% |
| PeterK1 | 9/10 | 5709 days | 1% |
| Sofie | 7/10 | 5720 days | 1% |
| Hans | 9/10 | 5742 days | 1% |
| BrunoG | 10/10 | 5743 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.