Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Curio Bay Dolphin Watch.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Curio Bay Dolphin Watch

Valid Reviews

53 Valid Reviews

The Curio Bay Dolphin Watch experience has a total of 53 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 53 valid reviews:

Rating Count Percentage
10/10 31
58%
9/10 17
32%
8/10 3
6%
7/10 0
0%
6/10 0
0%
5/10 1
2%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 0
0%

93.58% Average

The raw data average (mean) for all the Curio Bay Dolphin Watch valid reviews is 93.58% and is based on 53 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

47 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 53 valid reviews, the experience has 47 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 47 face-to-face reviews:

Rating Count Percentage
10/10 28
60%
9/10 15
32%
8/10 3
6%
7/10 0
0%
6/10 0
0%
5/10 1
2%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

94.47% Average

The raw data average (mean) for all the Curio Bay Dolphin Watch face-to-face reviews is 94.47% and is based on 47 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

88.83%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Justin White 4/10 1532 days 100%
Rebecka 9/10 1775 days 78%
S Weslake 10/10 2446 days 58%
Rikke Hessellund, Denmark 9/10 2477 days 56%
Marcal Serrallonga 10/10 2932 days 43%
Matthias Hottex 10/10 3186 days 35%
Jan Sojka 8/10 3186 days 34%
Leon Schotter 9/10 3208 days 34%
Rahel Baufeld 10/10 3215 days 34%
Lena Wesselink 10/10 3227 days 34%
Till 9/10 3260 days 32%
Roman and Liz 5/10 3285 days 24%
Ronja and Lena 10/10 3290 days 32%
Tobias Becker 10/10 3615 days 22%
Katarina 10/10 3909 days 13%
Charlotte 10/10 3909 days 13%
Vuillermet 10/10 3909 days 13%
Maria-Julia Frilaj 10/10 3915 days 13%
Ann Wilson 10/10 3924 days 12%
Kathrin Deichmann 9/10 3943 days 12%
Natalie Boehm 10/10 3966 days 11%
Evyatar Karni 10/10 4000 days 10%
Gal Bero 10/10 4000 days 10%
Elly Zimmer 10/10 4004 days 10%
Omri Ifrsh 10/10 4278 days 1%
Michal Sturma 10/10 4289 days 1%
Katey Justice 10/10 4298 days 1%
Tanja Schlagermann 10/10 4305 days 1%
Alexander Mukasa 10/10 4305 days 1%
Arno Leleu 10/10 4312 days 0%
Fabian and Teresa 9/10 4324 days 0%
D Pieter 9/10 4391 days 14%
Hans Duerst 9/10 4674 days 14%
Marcel & Kim Meichtry 9/10 4674 days 14%
Dieter Mangold 9/10 4680 days 14%
Francis Corrigan 9/10 4698 days 14%
Monika & Roger 9/10 4710 days 14%
Jory Singer 10/10 4774 days 14%
Christine 10/10 5015 days 14%
Oppenoorth 9/10 5022 days 14%
Mark Walker 10/10 5022 days 14%
Malcolm McLean 9/10 5024 days 14%
Stefan Mudl 10/10 5024 days 14%
Tony & Marina Greenaway 8/10 5027 days 14%
Jol Balder 9/10 5050 days 14%
Judith K. 10/10 5052 days 14%
Victoria Slater 10/10 5373 days 14%
Birgit Farwig 10/10 5380 days 14%
Lukas Blaauw 8/10 5386 days 14%
Inbar Yizhar Barnea 10/10 5387 days 14%
Thirza & Roeland 9/10 5406 days 14%
MiepS 9/10 5721 days 14%
johnst 10/10 5733 days 14%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Curio Bay Dolphin Watch does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.17% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

90%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.