Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tapu Creek Campervan Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tapu Creek Campervan Park
Valid Reviews
72 Valid Reviews
The Tapu Creek Campervan Park experience has a total of 74 reviews. There are 72 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 72 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 52 |
|
72% |
| 9/10 | 10 |
|
14% |
| 8/10 | 4 |
|
6% |
| 7/10 | 1 |
|
1% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
93.33% Average
The raw data average (mean) for all the Tapu Creek Campervan Park valid reviews is 93.33% and is based on 72 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
92.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Betty Anne | 10/10 | 222 days | 100% |
| Jess | 10/10 | 373 days | 95% |
| Ilona Mrazova | 10/10 | 404 days | 93% |
| Robyn Millin | 10/10 | 618 days | 80% |
| Morgane | 10/10 | 677 days | 76% |
| Christine Manby | 4/10 | 677 days | 50% |
| Hilary Murphy | 2/10 | 769 days | 31% |
| Frank | 10/10 | 952 days | 50% |
| Leah | 10/10 | 983 days | 47% |
| Agathe | 10/10 | 1012 days | 44% |
| Kristin | 10/10 | 1012 days | 44% |
| Leanne | 8/10 | 1043 days | 40% |
| Malte | 8/10 | 1043 days | 40% |
| MrsMassive | 10/10 | 1043 days | 41% |
| Adele and Bern | 10/10 | 1043 days | 41% |
| Marie | 10/10 | 1104 days | 36% |
| Paige Hayward | 10/10 | 1439 days | 14% |
| Anna Baines | 10/10 | 1439 days | 14% |
| Emer | 10/10 | 2048 days | 5% |
| Paige | 10/10 | 2138 days | 4% |
| Laura | 9/10 | 2352 days | 4% |
| RKNZ | 10/10 | 2504 days | 4% |
| Sophie | 10/10 | 2504 days | 4% |
| Moritz | 10/10 | 2504 days | 4% |
| Gareth | 10/10 | 2535 days | 4% |
| Franziska | 10/10 | 2565 days | 4% |
| Ryan | 10/10 | 2565 days | 4% |
| Lorraine | 9/10 | 2810 days | 3% |
| Michelle and Tony | 10/10 | 2838 days | 3% |
| Rachael | 9/10 | 2930 days | 3% |
| Loretta | 10/10 | 2961 days | 3% |
| Maartje Mulders | 10/10 | 3505 days | 2% |
| Ninja Doerrenbaecher | 10/10 | 3518 days | 2% |
| Nina Heyder | 9/10 | 3964 days | 1% |
| Wout van Dijk | 6/10 | 4021 days | 1% |
| Suzanne Vermeulen | 6/10 | 4056 days | 0% |
| Lionel C. | 9/10 | 4087 days | 0% |
| Helen Ameis | 9/10 | 4215 days | 0% |
| Fleur Oskamp | 7/10 | 4237 days | 0% |
| jamie schneider | 10/10 | 4298 days | 0% |
| Lisa Sproll | 10/10 | 4298 days | 0% |
| Damian | 9/10 | 4298 days | 0% |
| Julie Parent | 10/10 | 4329 days | 0% |
| briar barry | 10/10 | 4329 days | 0% |
| tim winders | 5/10 | 4544 days | 1% |
| Daniel Capener | 10/10 | 4544 days | 1% |
| Andrew Young | 10/10 | 4636 days | 1% |
| Pru Casey | 10/10 | 4695 days | 1% |
| jonathan schaefer | 9/10 | 4695 days | 1% |
| Sibylle Frei | 10/10 | 4695 days | 1% |
| Achim E. | 10/10 | 4726 days | 1% |
| Donelle Whitaker | 10/10 | 4737 days | 1% |
| Petr Patek | 10/10 | 4755 days | 1% |
| Mandy W | 10/10 | 4756 days | 1% |
| lilicalie | 10/10 | 4756 days | 1% |
| Chung yui Li | 10/10 | 4787 days | 1% |
| Marek Kam | 10/10 | 4787 days | 1% |
| Gwen Dubuc | 10/10 | 4787 days | 1% |
| Team Kim&James | 9/10 | 4848 days | 1% |
| Kévin Lesage | 10/10 | 5001 days | 1% |
| Stefan Weber | 10/10 | 5001 days | 1% |
| Emily Sweetman | 9/10 | 5001 days | 1% |
| Archana Shrestha | 10/10 | 5001 days | 1% |
| FlyingKiwiGirl | 8/10 | 5001 days | 1% |
| K B | 10/10 | 5001 days | 1% |
| fiona schuler | 10/10 | 5060 days | 1% |
| Kim Jones | 10/10 | 5060 days | 1% |
| Leane Barry | 10/10 | 5060 days | 1% |
| Hannah Ruiter | 10/10 | 5060 days | 1% |
| Verne Heath | 10/10 | 5380 days | 1% |
| Erica Moorhouse | 8/10 | 5737 days | 0% |
| si_caz | 10/10 | 5852 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tapu Creek Campervan Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Tapu Creek Campervan Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tapu Creek Campervan Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
1.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.