G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tapu Creek Campervan Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tapu Creek Campervan Park
Valid Reviews
72 Valid Reviews
The Tapu Creek Campervan Park experience has a total of 74 reviews. There are 72 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 72 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 52 |
|
72% |
| 9/10 | 10 |
|
14% |
| 8/10 | 4 |
|
6% |
| 7/10 | 1 |
|
1% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
93.33% Average
The raw data average (mean) for all the Tapu Creek Campervan Park valid reviews is 93.33% and is based on 72 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
92.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Betty Anne | 10/10 | 72 days | 100% |
| Jess | 10/10 | 223 days | 97% |
| Ilona Mrazova | 10/10 | 254 days | 97% |
| Robyn Millin | 10/10 | 468 days | 88% |
| Morgane | 10/10 | 527 days | 84% |
| Christine Manby | 4/10 | 527 days | 55% |
| Hilary Murphy | 2/10 | 619 days | 35% |
| Frank | 10/10 | 802 days | 63% |
| Leah | 10/10 | 833 days | 60% |
| Agathe | 10/10 | 862 days | 58% |
| Kristin | 10/10 | 862 days | 58% |
| Leanne | 8/10 | 893 days | 53% |
| Malte | 8/10 | 893 days | 53% |
| MrsMassive | 10/10 | 893 days | 54% |
| Adele and Bern | 10/10 | 893 days | 54% |
| Marie | 10/10 | 954 days | 48% |
| Paige Hayward | 10/10 | 1289 days | 21% |
| Anna Baines | 10/10 | 1289 days | 21% |
| Emer | 10/10 | 1898 days | 4% |
| Paige | 10/10 | 1988 days | 4% |
| Laura | 9/10 | 2202 days | 4% |
| RKNZ | 10/10 | 2354 days | 4% |
| Sophie | 10/10 | 2354 days | 4% |
| Moritz | 10/10 | 2354 days | 4% |
| Gareth | 10/10 | 2385 days | 4% |
| Franziska | 10/10 | 2415 days | 3% |
| Ryan | 10/10 | 2415 days | 3% |
| Lorraine | 9/10 | 2660 days | 3% |
| Michelle and Tony | 10/10 | 2688 days | 3% |
| Rachael | 9/10 | 2780 days | 3% |
| Loretta | 10/10 | 2811 days | 3% |
| Maartje Mulders | 10/10 | 3355 days | 2% |
| Ninja Doerrenbaecher | 10/10 | 3368 days | 2% |
| Nina Heyder | 9/10 | 3815 days | 1% |
| Wout van Dijk | 6/10 | 3871 days | 0% |
| Suzanne Vermeulen | 6/10 | 3907 days | 0% |
| Lionel C. | 9/10 | 3937 days | 0% |
| Helen Ameis | 9/10 | 4065 days | 0% |
| Fleur Oskamp | 7/10 | 4087 days | 0% |
| jamie schneider | 10/10 | 4149 days | 0% |
| Lisa Sproll | 10/10 | 4149 days | 0% |
| Damian | 9/10 | 4149 days | 0% |
| Julie Parent | 10/10 | 4180 days | 0% |
| briar barry | 10/10 | 4180 days | 0% |
| tim winders | 5/10 | 4394 days | 0% |
| Daniel Capener | 10/10 | 4394 days | 1% |
| Andrew Young | 10/10 | 4486 days | 1% |
| Pru Casey | 10/10 | 4545 days | 1% |
| jonathan schaefer | 9/10 | 4545 days | 1% |
| Sibylle Frei | 10/10 | 4545 days | 1% |
| Achim E. | 10/10 | 4576 days | 1% |
| Donelle Whitaker | 10/10 | 4587 days | 0% |
| Petr Patek | 10/10 | 4606 days | 1% |
| Mandy W | 10/10 | 4606 days | 1% |
| lilicalie | 10/10 | 4606 days | 1% |
| Chung yui Li | 10/10 | 4637 days | 1% |
| Marek Kam | 10/10 | 4637 days | 1% |
| Gwen Dubuc | 10/10 | 4637 days | 1% |
| Team Kim&James | 9/10 | 4698 days | 1% |
| Kévin Lesage | 10/10 | 4851 days | 1% |
| Stefan Weber | 10/10 | 4851 days | 1% |
| Emily Sweetman | 9/10 | 4851 days | 1% |
| Archana Shrestha | 10/10 | 4851 days | 1% |
| FlyingKiwiGirl | 8/10 | 4851 days | 1% |
| K B | 10/10 | 4851 days | 1% |
| fiona schuler | 10/10 | 4910 days | 1% |
| Kim Jones | 10/10 | 4910 days | 1% |
| Leane Barry | 10/10 | 4910 days | 1% |
| Hannah Ruiter | 10/10 | 4910 days | 1% |
| Verne Heath | 10/10 | 5230 days | 0% |
| Erica Moorhouse | 8/10 | 5587 days | 0% |
| si_caz | 10/10 | 5702 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tapu Creek Campervan Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 114 days. However the Tapu Creek Campervan Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tapu Creek Campervan Park experience has been adjusted for 69 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 66 | -0.75% |
| 67 | -0.76% |
| 68 | -0.77% |
| 69 | -0.78% |
| 70 | -0.79% |
| 71 | -0.80% |
| 72 | -0.81% |
| … | … |
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.