Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tapu Creek Campervan Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tapu Creek Campervan Park
Valid Reviews
72 Valid Reviews
The Tapu Creek Campervan Park experience has a total of 74 reviews. There are 72 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 72 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 52 |
|
72% |
| 9/10 | 10 |
|
14% |
| 8/10 | 4 |
|
6% |
| 7/10 | 1 |
|
1% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
93.33% Average
The raw data average (mean) for all the Tapu Creek Campervan Park valid reviews is 93.33% and is based on 72 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
92.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Betty Anne | 10/10 | 161 days | 100% |
| Jess | 10/10 | 312 days | 96% |
| Ilona Mrazova | 10/10 | 343 days | 95% |
| Robyn Millin | 10/10 | 557 days | 84% |
| Morgane | 10/10 | 616 days | 79% |
| Christine Manby | 4/10 | 616 days | 52% |
| Hilary Murphy | 2/10 | 708 days | 33% |
| Frank | 10/10 | 891 days | 55% |
| Leah | 10/10 | 922 days | 52% |
| Agathe | 10/10 | 951 days | 49% |
| Kristin | 10/10 | 951 days | 49% |
| Leanne | 8/10 | 982 days | 45% |
| Malte | 8/10 | 982 days | 45% |
| MrsMassive | 10/10 | 982 days | 46% |
| Adele and Bern | 10/10 | 982 days | 46% |
| Marie | 10/10 | 1043 days | 40% |
| Paige Hayward | 10/10 | 1378 days | 16% |
| Anna Baines | 10/10 | 1378 days | 16% |
| Emer | 10/10 | 1987 days | 5% |
| Paige | 10/10 | 2077 days | 4% |
| Laura | 9/10 | 2291 days | 4% |
| RKNZ | 10/10 | 2443 days | 4% |
| Sophie | 10/10 | 2443 days | 4% |
| Moritz | 10/10 | 2443 days | 4% |
| Gareth | 10/10 | 2474 days | 4% |
| Franziska | 10/10 | 2504 days | 4% |
| Ryan | 10/10 | 2504 days | 4% |
| Lorraine | 9/10 | 2749 days | 3% |
| Michelle and Tony | 10/10 | 2777 days | 3% |
| Rachael | 9/10 | 2869 days | 3% |
| Loretta | 10/10 | 2900 days | 3% |
| Maartje Mulders | 10/10 | 3444 days | 2% |
| Ninja Doerrenbaecher | 10/10 | 3457 days | 2% |
| Nina Heyder | 9/10 | 3904 days | 1% |
| Wout van Dijk | 6/10 | 3960 days | 0% |
| Suzanne Vermeulen | 6/10 | 3996 days | 0% |
| Lionel C. | 9/10 | 4026 days | 0% |
| Helen Ameis | 9/10 | 4154 days | 0% |
| Fleur Oskamp | 7/10 | 4176 days | 0% |
| jamie schneider | 10/10 | 4238 days | 0% |
| Lisa Sproll | 10/10 | 4238 days | 0% |
| Damian | 9/10 | 4238 days | 0% |
| Julie Parent | 10/10 | 4269 days | 0% |
| briar barry | 10/10 | 4269 days | 0% |
| tim winders | 5/10 | 4483 days | 1% |
| Daniel Capener | 10/10 | 4483 days | 1% |
| Andrew Young | 10/10 | 4575 days | 1% |
| Pru Casey | 10/10 | 4634 days | 1% |
| jonathan schaefer | 9/10 | 4634 days | 1% |
| Sibylle Frei | 10/10 | 4634 days | 1% |
| Achim E. | 10/10 | 4665 days | 1% |
| Donelle Whitaker | 10/10 | 4676 days | 0% |
| Petr Patek | 10/10 | 4695 days | 1% |
| Mandy W | 10/10 | 4695 days | 1% |
| lilicalie | 10/10 | 4695 days | 1% |
| Chung yui Li | 10/10 | 4726 days | 1% |
| Marek Kam | 10/10 | 4726 days | 1% |
| Gwen Dubuc | 10/10 | 4726 days | 1% |
| Team Kim&James | 9/10 | 4787 days | 1% |
| Kévin Lesage | 10/10 | 4940 days | 1% |
| Stefan Weber | 10/10 | 4940 days | 1% |
| Emily Sweetman | 9/10 | 4940 days | 1% |
| Archana Shrestha | 10/10 | 4940 days | 1% |
| FlyingKiwiGirl | 8/10 | 4940 days | 1% |
| K B | 10/10 | 4940 days | 1% |
| fiona schuler | 10/10 | 4999 days | 1% |
| Kim Jones | 10/10 | 4999 days | 1% |
| Leane Barry | 10/10 | 4999 days | 1% |
| Hannah Ruiter | 10/10 | 4999 days | 1% |
| Verne Heath | 10/10 | 5319 days | 0% |
| Erica Moorhouse | 8/10 | 5676 days | 0% |
| si_caz | 10/10 | 5791 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tapu Creek Campervan Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Tapu Creek Campervan Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tapu Creek Campervan Park experience has been adjusted for 159 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 156 | -2.17% |
| 157 | -2.19% |
| 158 | -2.20% |
| 159 | -2.21% |
| 160 | -2.23% |
| 161 | -2.24% |
| 162 | -2.26% |
| … | … |
Balancing Adjustment
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.