Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tapu Creek Campervan Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tapu Creek Campervan Park
Valid Reviews
71 Valid Reviews
The Tapu Creek Campervan Park experience has a total of 73 reviews. There are 71 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 71 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
72% |
| 9/10 | 10 |
|
14% |
| 8/10 | 4 |
|
6% |
| 7/10 | 1 |
|
1% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
93.24% Average
The raw data average (mean) for all the Tapu Creek Campervan Park valid reviews is 93.24% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
92.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jess | 10/10 | 130 days | 100% |
| Ilona Mrazova | 10/10 | 161 days | 99% |
| Robyn Millin | 10/10 | 375 days | 93% |
| Morgane | 10/10 | 434 days | 90% |
| Christine Manby | 4/10 | 434 days | 59% |
| Hilary Murphy | 2/10 | 526 days | 39% |
| Frank | 10/10 | 709 days | 72% |
| Leah | 10/10 | 740 days | 69% |
| Agathe | 10/10 | 769 days | 67% |
| Kristin | 10/10 | 769 days | 67% |
| Leanne | 8/10 | 800 days | 63% |
| Malte | 8/10 | 800 days | 63% |
| MrsMassive | 10/10 | 800 days | 64% |
| Adele and Bern | 10/10 | 800 days | 64% |
| Marie | 10/10 | 861 days | 58% |
| Paige Hayward | 10/10 | 1196 days | 28% |
| Anna Baines | 10/10 | 1196 days | 28% |
| Emer | 10/10 | 1805 days | 5% |
| Paige | 10/10 | 1895 days | 5% |
| Laura | 9/10 | 2109 days | 4% |
| RKNZ | 10/10 | 2261 days | 4% |
| Sophie | 10/10 | 2261 days | 4% |
| Moritz | 10/10 | 2261 days | 4% |
| Gareth | 10/10 | 2292 days | 4% |
| Franziska | 10/10 | 2322 days | 4% |
| Ryan | 10/10 | 2322 days | 4% |
| Lorraine | 9/10 | 2567 days | 3% |
| Michelle and Tony | 10/10 | 2595 days | 3% |
| Rachael | 9/10 | 2687 days | 3% |
| Loretta | 10/10 | 2718 days | 3% |
| Maartje Mulders | 10/10 | 3262 days | 2% |
| Ninja Doerrenbaecher | 10/10 | 3275 days | 2% |
| Nina Heyder | 9/10 | 3722 days | 1% |
| Wout van Dijk | 6/10 | 3778 days | 1% |
| Suzanne Vermeulen | 6/10 | 3814 days | 1% |
| Lionel C. | 9/10 | 3844 days | 1% |
| Helen Ameis | 9/10 | 3972 days | 1% |
| Fleur Oskamp | 7/10 | 3994 days | 1% |
| jamie schneider | 10/10 | 4056 days | 1% |
| Lisa Sproll | 10/10 | 4056 days | 1% |
| Damian | 9/10 | 4056 days | 1% |
| Julie Parent | 10/10 | 4087 days | 0% |
| briar barry | 10/10 | 4087 days | 0% |
| tim winders | 5/10 | 4301 days | 0% |
| Daniel Capener | 10/10 | 4301 days | 0% |
| Andrew Young | 10/10 | 4393 days | 1% |
| Pru Casey | 10/10 | 4452 days | 1% |
| jonathan schaefer | 9/10 | 4452 days | 1% |
| Sibylle Frei | 10/10 | 4452 days | 1% |
| Achim E. | 10/10 | 4483 days | 1% |
| Donelle Whitaker | 10/10 | 4494 days | 0% |
| Petr Patek | 10/10 | 4513 days | 1% |
| Mandy W | 10/10 | 4513 days | 1% |
| lilicalie | 10/10 | 4513 days | 1% |
| Chung yui Li | 10/10 | 4544 days | 1% |
| Marek Kam | 10/10 | 4544 days | 1% |
| Gwen Dubuc | 10/10 | 4544 days | 1% |
| Team Kim&James | 9/10 | 4605 days | 1% |
| Kévin Lesage | 10/10 | 4758 days | 1% |
| Stefan Weber | 10/10 | 4758 days | 1% |
| Emily Sweetman | 9/10 | 4758 days | 1% |
| Archana Shrestha | 10/10 | 4758 days | 1% |
| FlyingKiwiGirl | 8/10 | 4758 days | 1% |
| K B | 10/10 | 4758 days | 1% |
| fiona schuler | 10/10 | 4817 days | 1% |
| Kim Jones | 10/10 | 4817 days | 1% |
| Leane Barry | 10/10 | 4817 days | 1% |
| Hannah Ruiter | 10/10 | 4817 days | 1% |
| Verne Heath | 10/10 | 5137 days | 0% |
| Erica Moorhouse | 8/10 | 5494 days | 0% |
| si_caz | 10/10 | 5609 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tapu Creek Campervan Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.52% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Tapu Creek Campervan Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tapu Creek Campervan Park experience has been adjusted for 125 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 122 | -2.46% |
| 123 | -2.48% |
| 124 | -2.50% |
| 125 | -2.52% |
| 126 | -2.54% |
| 127 | -2.56% |
| 128 | -2.58% |
| … | … |
Balancing Adjustment
1.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.