Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
119 Valid Reviews
The Orange Sheep experience has a total of 128 reviews. There are 119 valid reviews that are included when calculating the ranking score and 9 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 119 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 35 |
|
29% |
| 9/10 | 27 |
|
23% |
| 8/10 | 14 |
|
12% |
| 7/10 | 16 |
|
13% |
| 6/10 | 6 |
|
5% |
| 5/10 | 9 |
|
8% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
77.73% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 77.73% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
84.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Martin | 9/10 | 24 days | 99% |
| Mireille & Philippe | 7/10 | 55 days | 93% |
| Sol | 10/10 | 55 days | 100% |
| Matt Minter | 1/10 | 55 days | 40% |
| Richard Bennett | 9/10 | 85 days | 99% |
| Mark Jenkison | 5/10 | 85 days | 76% |
| Hugo ELIE | 10/10 | 116 days | 99% |
| Chelsea 🌸 | 10/10 | 116 days | 99% |
| Bella | 10/10 | 116 days | 99% |
| Rory M | 8/10 | 116 days | 97% |
| Eline | 8/10 | 299 days | 93% |
| Cassie | 10/10 | 299 days | 95% |
| Nick | 6/10 | 330 days | 81% |
| Lucy | 9/10 | 330 days | 93% |
| Viktoria | 9/10 | 330 days | 93% |
| Arlene | 10/10 | 358 days | 93% |
| Alan | 3/10 | 358 days | 50% |
| Dhanu | 7/10 | 389 days | 85% |
| Xavier | 8/10 | 389 days | 90% |
| Fredrik | 10/10 | 389 days | 91% |
| Dora | 10/10 | 389 days | 91% |
| Ellen | 10/10 | 420 days | 90% |
| Sinead | 9/10 | 420 days | 89% |
| Emily | 8/10 | 420 days | 88% |
| Elena Martin | 9/10 | 420 days | 89% |
| Barry | 5/10 | 450 days | 67% |
| Ellie | 9/10 | 481 days | 86% |
| Laura | 9/10 | 511 days | 84% |
| Unhappy camper | 5/10 | 664 days | 57% |
| Leonie | 9/10 | 695 days | 72% |
| Nigel Rawlings | 6/10 | 724 days | 60% |
| Steph | 10/10 | 755 days | 67% |
| Reb | 3/10 | 755 days | 36% |
| Jane | 10/10 | 755 days | 67% |
| Sina Goetzfried | 10/10 | 786 days | 65% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 816 days | 62% |
| Larissa | 7/10 | 816 days | 57% |
| Victoria | 6/10 | 847 days | 51% |
| Ayla | 10/10 | 847 days | 59% |
| Cholly | 9/10 | 847 days | 58% |
| Nita | 9/10 | 877 days | 55% |
| Dylan | 7/10 | 908 days | 49% |
| Rambo23 | 10/10 | 1000 days | 43% |
| Donna | 10/10 | 1000 days | 43% |
| Taylor Russell | 8/10 | 1000 days | 43% |
| Whitney | 9/10 | 1030 days | 40% |
| Charlie | 10/10 | 1030 days | 41% |
| Travel | 1/10 | 1061 days | 15% |
| Katie Edser | 8/10 | 1061 days | 37% |
| Emmy | 10/10 | 1061 days | 38% |
| Giovanna Sedglach | 10/10 | 1061 days | 38% |
| E&P | 7/10 | 1089 days | 33% |
| Vish | 8/10 | 1120 days | 32% |
| Stacey & Mike | 9/10 | 1120 days | 33% |
| Kendra | 10/10 | 1151 days | 30% |
| Hanna | 6/10 | 1151 days | 26% |
| Sophie | 10/10 | 1151 days | 30% |
| Janice | 9/10 | 1151 days | 30% |
| Didde | 9/10 | 1151 days | 30% |
| Mckenzie Galbraith | 8/10 | 1151 days | 30% |
| Becky | 10/10 | 1181 days | 28% |
| Caolan Harvey | 6/10 | 1181 days | 24% |
| Mil | 9/10 | 1181 days | 28% |
| BelgianHobbit | 10/10 | 1181 days | 28% |
| Liz | 10/10 | 1334 days | 18% |
| Hannah | 5/10 | 1395 days | 11% |
| James | 8/10 | 1426 days | 13% |
| Annelies Geerts | 10/10 | 1426 days | 13% |
| Brigit Pratt | 7/10 | 1454 days | 11% |
| Maddi | 10/10 | 1485 days | 11% |
| Erna | 7/10 | 1577 days | 7% |
| Ryan | 10/10 | 1699 days | 5% |
| Thomas neil | 9/10 | 1791 days | 4% |
| Laura | 5/10 | 1819 days | 3% |
| Kirsty B | 10/10 | 1819 days | 4% |
| Amber | 9/10 | 1819 days | 4% |
| Alydia | 9/10 | 1819 days | 4% |
| Dan | 9/10 | 1911 days | 4% |
| Abi | 7/10 | 1942 days | 4% |
| Justine | 9/10 | 1972 days | 4% |
| Justine | 10/10 | 2064 days | 4% |
| Sven Huber | 6/10 | 2156 days | 3% |
| John Heather | 10/10 | 2156 days | 4% |
| Grant | 3/10 | 2156 days | 2% |
| Thangs | 8/10 | 2156 days | 3% |
| Aggie | 10/10 | 2185 days | 3% |
| Jason Furness | 10/10 | 2185 days | 3% |
| Sophie Winter | 10/10 | 2185 days | 3% |
| Howie | 7/10 | 2185 days | 3% |
| Amanda | 7/10 | 2216 days | 3% |
| Noreen | 7/10 | 2216 days | 3% |
| Sabine | 9/10 | 2216 days | 3% |
| Fran | 4/10 | 2247 days | 2% |
| Lucie | 10/10 | 2277 days | 3% |
| Sarah | 9/10 | 2308 days | 3% |
| Libby | 8/10 | 2308 days | 3% |
| JirkaR | 8/10 | 2522 days | 3% |
| Clara | 9/10 | 2522 days | 3% |
| Travelgirl | 8/10 | 2550 days | 3% |
| Joe | 7/10 | 2581 days | 2% |
| Enjoy | 9/10 | 2581 days | 3% |
| Bart | 1/10 | 2581 days | 1% |
| Maureen Barlow | 2/10 | 2873 days | 0% |
| Laura Clay | 8/10 | 2887 days | 2% |
| Leong Mee Yee | 5/10 | 2948 days | 1% |
| Roberto Pascucci | 4/10 | 2948 days | 1% |
| Karen Scott | 5/10 | 2985 days | 1% |
| Chris Nugent | 7/10 | 3182 days | 1% |
| Chanelle Weller | 5/10 | 3210 days | 1% |
| Lynda Mauro | 1/10 | 3310 days | 0% |
| Sally Roach | 1/10 | 3311 days | 0% |
| Ina and Max | 7/10 | 3324 days | 0% |
| Becky and James | 3/10 | 3412 days | 0% |
| Erin Stafferton | 5/10 | 3501 days | 0% |
| Crystal Ritchie | 9/10 | 3547 days | 1% |
| Russell Opland | 9/10 | 3565 days | 1% |
| Heng Sing Teh | 7/10 | 3591 days | 1% |
| Helena Bond | 7/10 | 3622 days | 1% |
| Tony Geary | 10/10 | 3628 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 2 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| … | … |
Balancing Adjustment
1.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.