Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
95 Valid Reviews
The Orange Sheep experience has a total of 105 reviews. There are 95 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 95 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 95 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 27 |
|
28% |
9/10 | 21 |
|
22% |
8/10 | 10 |
|
11% |
7/10 | 14 |
|
15% |
6/10 | 5 |
|
5% |
5/10 | 8 |
|
8% |
4/10 | 2 |
|
2% |
3/10 | 3 |
|
3% |
2/10 | 1 |
|
1% |
1/10 | 4 |
|
4% |
76.84% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 76.84% and is based on 95 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
84.69%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Ellen | 10/10 | 12 days | 100% |
Barry | 5/10 | 42 days | 76% |
Ellie | 9/10 | 73 days | 99% |
Laura | 9/10 | 103 days | 98% |
Unhappy camper | 5/10 | 256 days | 73% |
Leonie | 9/10 | 287 days | 94% |
Nigel Rawlings | 6/10 | 316 days | 81% |
Steph | 10/10 | 347 days | 93% |
Reb | 3/10 | 347 days | 50% |
Jane | 10/10 | 347 days | 93% |
Sina Goetzfried | 10/10 | 378 days | 92% |
Sophie Moore - Tauranga New Zealand | 10/10 | 408 days | 90% |
Larissa | 7/10 | 408 days | 84% |
Victoria | 6/10 | 439 days | 76% |
Ayla | 10/10 | 439 days | 89% |
Cholly | 9/10 | 439 days | 88% |
Nita | 9/10 | 469 days | 86% |
Dylan | 7/10 | 500 days | 80% |
Rambo23 | 10/10 | 592 days | 80% |
Donna | 10/10 | 592 days | 80% |
Taylor Russell | 8/10 | 592 days | 78% |
Whitney | 9/10 | 622 days | 77% |
Charlie | 10/10 | 622 days | 78% |
Travel | 1/10 | 653 days | 30% |
Katie Edser | 8/10 | 653 days | 74% |
Emmy | 10/10 | 653 days | 75% |
Giovanna Sedglach | 10/10 | 653 days | 75% |
E&P | 7/10 | 681 days | 68% |
Vish | 8/10 | 712 days | 69% |
Stacey & Mike | 9/10 | 712 days | 70% |
Kendra | 10/10 | 743 days | 68% |
Hanna | 6/10 | 743 days | 59% |
Sophie | 10/10 | 743 days | 68% |
Janice | 9/10 | 743 days | 67% |
Didde | 9/10 | 743 days | 67% |
Mckenzie Galbraith | 8/10 | 743 days | 67% |
Becky | 10/10 | 773 days | 66% |
Caolan Harvey | 6/10 | 773 days | 56% |
Mil | 9/10 | 773 days | 65% |
BelgianHobbit | 10/10 | 773 days | 66% |
Liz | 10/10 | 926 days | 51% |
Hannah | 5/10 | 987 days | 34% |
James | 8/10 | 1018 days | 41% |
Annelies Geerts | 10/10 | 1018 days | 41% |
Brigit Pratt | 7/10 | 1046 days | 36% |
Maddi | 10/10 | 1077 days | 36% |
Erna | 7/10 | 1169 days | 27% |
Ryan | 10/10 | 1291 days | 20% |
Thomas neil | 9/10 | 1383 days | 15% |
Laura | 5/10 | 1411 days | 10% |
Kirsty B | 10/10 | 1411 days | 14% |
Amber | 9/10 | 1411 days | 14% |
Alydia | 9/10 | 1411 days | 14% |
Dan | 9/10 | 1503 days | 10% |
Abi | 7/10 | 1534 days | 8% |
Justine | 9/10 | 1564 days | 8% |
Justine | 10/10 | 1656 days | 6% |
Sven Huber | 6/10 | 1748 days | 3% |
John Heather | 10/10 | 1748 days | 4% |
Grant | 3/10 | 1748 days | 2% |
Thangs | 8/10 | 1748 days | 4% |
Aggie | 10/10 | 1777 days | 4% |
Jason Furness | 10/10 | 1777 days | 4% |
Sophie Winter | 10/10 | 1777 days | 4% |
Howie | 7/10 | 1777 days | 4% |
Amanda | 7/10 | 1808 days | 4% |
Noreen | 7/10 | 1808 days | 4% |
Sabine | 9/10 | 1808 days | 4% |
Fran | 4/10 | 1839 days | 2% |
Lucie | 10/10 | 1869 days | 4% |
Sarah | 9/10 | 1900 days | 4% |
Libby | 8/10 | 1900 days | 4% |
JirkaR | 8/10 | 2114 days | 3% |
Clara | 9/10 | 2114 days | 3% |
Travelgirl | 8/10 | 2142 days | 3% |
Joe | 7/10 | 2173 days | 3% |
Enjoy | 9/10 | 2173 days | 3% |
Bart | 1/10 | 2173 days | 1% |
Maureen Barlow | 2/10 | 2465 days | 1% |
Laura Clay | 8/10 | 2479 days | 3% |
Leong Mee Yee | 5/10 | 2540 days | 2% |
Roberto Pascucci | 4/10 | 2540 days | 1% |
Karen Scott | 5/10 | 2577 days | 2% |
Chris Nugent | 7/10 | 2774 days | 2% |
Chanelle Weller | 5/10 | 2802 days | 1% |
Lynda Mauro | 1/10 | 2902 days | 0% |
Sally Roach | 1/10 | 2903 days | 0% |
Ina and Max | 7/10 | 2916 days | 0% |
Becky and James | 3/10 | 3004 days | 0% |
Erin Stafferton | 5/10 | 3093 days | 1% |
Crystal Ritchie | 9/10 | 3139 days | 1% |
Russell Opland | 9/10 | 3157 days | 1% |
Heng Sing Teh | 7/10 | 3183 days | 1% |
Helena Bond | 7/10 | 3214 days | 1% |
Tony Geary | 10/10 | 3220 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 4 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
1 | -0.02% |
2 | -0.04% |
3 | -0.06% |
4 | -0.08% |
5 | -0.10% |
6 | -0.12% |
7 | -0.14% |
… | … |
1.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.