Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
122 Valid Reviews
The Orange Sheep experience has a total of 132 reviews. There are 122 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 122 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
30% |
| 9/10 | 28 |
|
23% |
| 8/10 | 15 |
|
12% |
| 7/10 | 16 |
|
13% |
| 6/10 | 6 |
|
5% |
| 5/10 | 9 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
78.03% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 78.03% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
84.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Gleeson. | 10/10 | 171 days | 100% |
| Jan | 8/10 | 232 days | 97% |
| Westysdownunder | 9/10 | 232 days | 98% |
| Martin | 9/10 | 291 days | 96% |
| Mireille & Philippe | 7/10 | 322 days | 89% |
| Sol | 10/10 | 322 days | 96% |
| Matt Minter | 1/10 | 322 days | 38% |
| Richard Bennett | 9/10 | 352 days | 94% |
| Mark Jenkison | 5/10 | 352 days | 72% |
| Hugo ELIE | 10/10 | 383 days | 93% |
| Chelsea 🌸 | 10/10 | 383 days | 93% |
| Bella | 10/10 | 383 days | 93% |
| Rory M | 8/10 | 383 days | 91% |
| Eline | 8/10 | 566 days | 81% |
| Cassie | 10/10 | 566 days | 83% |
| Nick | 6/10 | 597 days | 70% |
| Lucy | 9/10 | 597 days | 80% |
| Viktoria | 9/10 | 597 days | 80% |
| Arlene | 10/10 | 625 days | 79% |
| Alan | 3/10 | 625 days | 43% |
| Dhanu | 7/10 | 656 days | 71% |
| Xavier | 8/10 | 656 days | 75% |
| Fredrik | 10/10 | 656 days | 77% |
| Dora | 10/10 | 656 days | 77% |
| Ellen | 10/10 | 687 days | 74% |
| Sinead | 9/10 | 687 days | 73% |
| Emily | 8/10 | 687 days | 73% |
| Elena Martin | 9/10 | 687 days | 73% |
| Barry | 5/10 | 717 days | 54% |
| Ellie | 9/10 | 748 days | 68% |
| Laura | 9/10 | 778 days | 66% |
| Unhappy camper | 5/10 | 931 days | 39% |
| Leonie | 9/10 | 962 days | 47% |
| Nigel Rawlings | 6/10 | 991 days | 39% |
| Steph | 10/10 | 1022 days | 42% |
| Reb | 3/10 | 1022 days | 23% |
| Jane | 10/10 | 1022 days | 42% |
| Sina Goetzfried | 10/10 | 1053 days | 39% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 1083 days | 37% |
| Larissa | 7/10 | 1083 days | 34% |
| Victoria | 6/10 | 1114 days | 29% |
| Ayla | 10/10 | 1114 days | 34% |
| Cholly | 9/10 | 1114 days | 34% |
| Nita | 9/10 | 1144 days | 31% |
| Dylan | 7/10 | 1175 days | 27% |
| Rambo23 | 10/10 | 1267 days | 23% |
| Donna | 10/10 | 1267 days | 23% |
| Taylor Russell | 8/10 | 1267 days | 22% |
| Whitney | 9/10 | 1297 days | 21% |
| Charlie | 10/10 | 1297 days | 21% |
| Travel | 1/10 | 1328 days | 7% |
| Katie Edser | 8/10 | 1328 days | 19% |
| Emmy | 10/10 | 1328 days | 19% |
| Giovanna Sedglach | 10/10 | 1328 days | 19% |
| E&P | 7/10 | 1356 days | 16% |
| Vish | 8/10 | 1387 days | 15% |
| Stacey & Mike | 9/10 | 1387 days | 16% |
| Kendra | 10/10 | 1418 days | 14% |
| Hanna | 6/10 | 1418 days | 12% |
| Sophie | 10/10 | 1418 days | 14% |
| Janice | 9/10 | 1418 days | 14% |
| Didde | 9/10 | 1418 days | 14% |
| Mckenzie Galbraith | 8/10 | 1418 days | 14% |
| Becky | 10/10 | 1448 days | 13% |
| Caolan Harvey | 6/10 | 1448 days | 11% |
| Mil | 9/10 | 1448 days | 13% |
| BelgianHobbit | 10/10 | 1448 days | 13% |
| Liz | 10/10 | 1601 days | 7% |
| Hannah | 5/10 | 1662 days | 4% |
| James | 8/10 | 1693 days | 5% |
| Annelies Geerts | 10/10 | 1693 days | 5% |
| Brigit Pratt | 7/10 | 1721 days | 5% |
| Maddi | 10/10 | 1752 days | 5% |
| Erna | 7/10 | 1844 days | 4% |
| Ryan | 10/10 | 1966 days | 4% |
| Thomas neil | 9/10 | 2058 days | 4% |
| Laura | 5/10 | 2086 days | 3% |
| Kirsty B | 10/10 | 2086 days | 4% |
| Amber | 9/10 | 2086 days | 4% |
| Alydia | 9/10 | 2086 days | 4% |
| Dan | 9/10 | 2178 days | 4% |
| Abi | 7/10 | 2209 days | 3% |
| Justine | 9/10 | 2239 days | 4% |
| Justine | 10/10 | 2331 days | 3% |
| Sven Huber | 6/10 | 2423 days | 3% |
| John Heather | 10/10 | 2423 days | 3% |
| Grant | 3/10 | 2423 days | 1% |
| Thangs | 8/10 | 2423 days | 3% |
| Aggie | 10/10 | 2452 days | 3% |
| Jason Furness | 10/10 | 2452 days | 3% |
| Sophie Winter | 10/10 | 2452 days | 3% |
| Howie | 7/10 | 2452 days | 3% |
| Amanda | 7/10 | 2483 days | 3% |
| Noreen | 7/10 | 2483 days | 3% |
| Sabine | 9/10 | 2483 days | 3% |
| Fran | 4/10 | 2514 days | 2% |
| Lucie | 10/10 | 2544 days | 3% |
| Sarah | 9/10 | 2575 days | 3% |
| Libby | 8/10 | 2575 days | 3% |
| JirkaR | 8/10 | 2789 days | 2% |
| Clara | 9/10 | 2789 days | 3% |
| Travelgirl | 8/10 | 2817 days | 2% |
| Joe | 7/10 | 2848 days | 2% |
| Enjoy | 9/10 | 2848 days | 2% |
| Bart | 1/10 | 2848 days | 1% |
| Maureen Barlow | 2/10 | 3140 days | 0% |
| Laura Clay | 8/10 | 3154 days | 2% |
| Leong Mee Yee | 5/10 | 3215 days | 1% |
| Roberto Pascucci | 4/10 | 3215 days | 1% |
| Karen Scott | 5/10 | 3252 days | 1% |
| Chris Nugent | 7/10 | 3449 days | 1% |
| Chanelle Weller | 5/10 | 3477 days | 1% |
| Lynda Mauro | 1/10 | 3577 days | 0% |
| Sally Roach | 1/10 | 3578 days | 0% |
| Ina and Max | 7/10 | 3591 days | 0% |
| Becky and James | 3/10 | 3679 days | 0% |
| Erin Stafferton | 5/10 | 3768 days | 0% |
| Crystal Ritchie | 9/10 | 3814 days | 0% |
| Russell Opland | 9/10 | 3832 days | 0% |
| Heng Sing Teh | 7/10 | 3858 days | 0% |
| Helena Bond | 7/10 | 3889 days | 0% |
| Tony Geary | 10/10 | 3895 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.60% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 143 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 140 | -2.55% |
| 141 | -2.57% |
| 142 | -2.58% |
| 143 | -2.60% |
| 144 | -2.62% |
| 145 | -2.64% |
| 146 | -2.66% |
| … | … |
Balancing Adjustment
2.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.