Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
120 Valid Reviews
The Orange Sheep experience has a total of 130 reviews. There are 120 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 120 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 35 |
|
29% |
| 9/10 | 27 |
|
23% |
| 8/10 | 15 |
|
13% |
| 7/10 | 16 |
|
13% |
| 6/10 | 6 |
|
5% |
| 5/10 | 9 |
|
8% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
77.75% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 77.75% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
84.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jan | 8/10 | 10 days | 99% |
| Martin | 9/10 | 69 days | 99% |
| Mireille & Philippe | 7/10 | 100 days | 93% |
| Sol | 10/10 | 100 days | 100% |
| Matt Minter | 1/10 | 100 days | 40% |
| Richard Bennett | 9/10 | 130 days | 99% |
| Mark Jenkison | 5/10 | 130 days | 76% |
| Hugo ELIE | 10/10 | 161 days | 99% |
| Chelsea 🌸 | 10/10 | 161 days | 99% |
| Bella | 10/10 | 161 days | 99% |
| Rory M | 8/10 | 161 days | 97% |
| Eline | 8/10 | 344 days | 92% |
| Cassie | 10/10 | 344 days | 94% |
| Nick | 6/10 | 375 days | 80% |
| Lucy | 9/10 | 375 days | 92% |
| Viktoria | 9/10 | 375 days | 92% |
| Arlene | 10/10 | 403 days | 91% |
| Alan | 3/10 | 403 days | 49% |
| Dhanu | 7/10 | 434 days | 83% |
| Xavier | 8/10 | 434 days | 88% |
| Fredrik | 10/10 | 434 days | 90% |
| Dora | 10/10 | 434 days | 90% |
| Ellen | 10/10 | 465 days | 88% |
| Sinead | 9/10 | 465 days | 87% |
| Emily | 8/10 | 465 days | 86% |
| Elena Martin | 9/10 | 465 days | 87% |
| Barry | 5/10 | 495 days | 66% |
| Ellie | 9/10 | 526 days | 84% |
| Laura | 9/10 | 556 days | 82% |
| Unhappy camper | 5/10 | 709 days | 54% |
| Leonie | 9/10 | 740 days | 68% |
| Nigel Rawlings | 6/10 | 769 days | 57% |
| Steph | 10/10 | 800 days | 64% |
| Reb | 3/10 | 800 days | 34% |
| Jane | 10/10 | 800 days | 64% |
| Sina Goetzfried | 10/10 | 831 days | 61% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 861 days | 58% |
| Larissa | 7/10 | 861 days | 54% |
| Victoria | 6/10 | 892 days | 47% |
| Ayla | 10/10 | 892 days | 55% |
| Cholly | 9/10 | 892 days | 54% |
| Nita | 9/10 | 922 days | 51% |
| Dylan | 7/10 | 953 days | 45% |
| Rambo23 | 10/10 | 1045 days | 39% |
| Donna | 10/10 | 1045 days | 39% |
| Taylor Russell | 8/10 | 1045 days | 39% |
| Whitney | 9/10 | 1075 days | 36% |
| Charlie | 10/10 | 1075 days | 37% |
| Travel | 1/10 | 1106 days | 13% |
| Katie Edser | 8/10 | 1106 days | 33% |
| Emmy | 10/10 | 1106 days | 34% |
| Giovanna Sedglach | 10/10 | 1106 days | 34% |
| E&P | 7/10 | 1134 days | 30% |
| Vish | 8/10 | 1165 days | 29% |
| Stacey & Mike | 9/10 | 1165 days | 29% |
| Kendra | 10/10 | 1196 days | 27% |
| Hanna | 6/10 | 1196 days | 23% |
| Sophie | 10/10 | 1196 days | 27% |
| Janice | 9/10 | 1196 days | 27% |
| Didde | 9/10 | 1196 days | 27% |
| Mckenzie Galbraith | 8/10 | 1196 days | 27% |
| Becky | 10/10 | 1226 days | 25% |
| Caolan Harvey | 6/10 | 1226 days | 21% |
| Mil | 9/10 | 1226 days | 25% |
| BelgianHobbit | 10/10 | 1226 days | 25% |
| Liz | 10/10 | 1379 days | 16% |
| Hannah | 5/10 | 1440 days | 10% |
| James | 8/10 | 1471 days | 11% |
| Annelies Geerts | 10/10 | 1471 days | 11% |
| Brigit Pratt | 7/10 | 1499 days | 10% |
| Maddi | 10/10 | 1530 days | 9% |
| Erna | 7/10 | 1622 days | 6% |
| Ryan | 10/10 | 1744 days | 5% |
| Thomas neil | 9/10 | 1836 days | 4% |
| Laura | 5/10 | 1864 days | 3% |
| Kirsty B | 10/10 | 1864 days | 4% |
| Amber | 9/10 | 1864 days | 4% |
| Alydia | 9/10 | 1864 days | 4% |
| Dan | 9/10 | 1956 days | 4% |
| Abi | 7/10 | 1987 days | 4% |
| Justine | 9/10 | 2017 days | 4% |
| Justine | 10/10 | 2109 days | 4% |
| Sven Huber | 6/10 | 2201 days | 3% |
| John Heather | 10/10 | 2201 days | 3% |
| Grant | 3/10 | 2201 days | 2% |
| Thangs | 8/10 | 2201 days | 3% |
| Aggie | 10/10 | 2230 days | 3% |
| Jason Furness | 10/10 | 2230 days | 3% |
| Sophie Winter | 10/10 | 2230 days | 3% |
| Howie | 7/10 | 2230 days | 3% |
| Amanda | 7/10 | 2261 days | 3% |
| Noreen | 7/10 | 2261 days | 3% |
| Sabine | 9/10 | 2261 days | 3% |
| Fran | 4/10 | 2292 days | 2% |
| Lucie | 10/10 | 2322 days | 3% |
| Sarah | 9/10 | 2353 days | 3% |
| Libby | 8/10 | 2353 days | 3% |
| JirkaR | 8/10 | 2567 days | 3% |
| Clara | 9/10 | 2567 days | 3% |
| Travelgirl | 8/10 | 2595 days | 3% |
| Joe | 7/10 | 2626 days | 2% |
| Enjoy | 9/10 | 2626 days | 3% |
| Bart | 1/10 | 2626 days | 1% |
| Maureen Barlow | 2/10 | 2918 days | 0% |
| Laura Clay | 8/10 | 2932 days | 2% |
| Leong Mee Yee | 5/10 | 2993 days | 1% |
| Roberto Pascucci | 4/10 | 2993 days | 1% |
| Karen Scott | 5/10 | 3030 days | 1% |
| Chris Nugent | 7/10 | 3227 days | 1% |
| Chanelle Weller | 5/10 | 3255 days | 1% |
| Lynda Mauro | 1/10 | 3356 days | 0% |
| Sally Roach | 1/10 | 3356 days | 0% |
| Ina and Max | 7/10 | 3369 days | 0% |
| Becky and James | 3/10 | 3457 days | 0% |
| Erin Stafferton | 5/10 | 3546 days | 0% |
| Crystal Ritchie | 9/10 | 3592 days | 1% |
| Russell Opland | 9/10 | 3610 days | 1% |
| Heng Sing Teh | 7/10 | 3636 days | 1% |
| Helena Bond | 7/10 | 3667 days | 0% |
| Tony Geary | 10/10 | 3673 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| … | … |
Balancing Adjustment
1.99% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.