Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
121 Valid Reviews
The Orange Sheep experience has a total of 131 reviews. There are 121 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 121 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 35 |
|
29% |
| 9/10 | 28 |
|
23% |
| 8/10 | 15 |
|
12% |
| 7/10 | 16 |
|
13% |
| 6/10 | 6 |
|
5% |
| 5/10 | 9 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
77.85% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 77.85% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
84.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jan | 8/10 | 38 days | 99% |
| Westysdownunder | 9/10 | 38 days | 100% |
| Martin | 9/10 | 97 days | 99% |
| Mireille & Philippe | 7/10 | 128 days | 93% |
| Sol | 10/10 | 128 days | 100% |
| Matt Minter | 1/10 | 128 days | 40% |
| Richard Bennett | 9/10 | 158 days | 99% |
| Mark Jenkison | 5/10 | 158 days | 76% |
| Hugo ELIE | 10/10 | 189 days | 99% |
| Chelsea 🌸 | 10/10 | 189 days | 99% |
| Bella | 10/10 | 189 days | 99% |
| Rory M | 8/10 | 189 days | 97% |
| Eline | 8/10 | 372 days | 91% |
| Cassie | 10/10 | 372 days | 93% |
| Nick | 6/10 | 403 days | 79% |
| Lucy | 9/10 | 403 days | 91% |
| Viktoria | 9/10 | 403 days | 91% |
| Arlene | 10/10 | 431 days | 90% |
| Alan | 3/10 | 431 days | 49% |
| Dhanu | 7/10 | 462 days | 82% |
| Xavier | 8/10 | 462 days | 87% |
| Fredrik | 10/10 | 462 days | 89% |
| Dora | 10/10 | 462 days | 89% |
| Ellen | 10/10 | 493 days | 87% |
| Sinead | 9/10 | 493 days | 86% |
| Emily | 8/10 | 493 days | 85% |
| Elena Martin | 9/10 | 493 days | 86% |
| Barry | 5/10 | 523 days | 65% |
| Ellie | 9/10 | 554 days | 82% |
| Laura | 9/10 | 584 days | 80% |
| Unhappy camper | 5/10 | 737 days | 53% |
| Leonie | 9/10 | 768 days | 66% |
| Nigel Rawlings | 6/10 | 797 days | 55% |
| Steph | 10/10 | 828 days | 61% |
| Reb | 3/10 | 828 days | 33% |
| Jane | 10/10 | 828 days | 61% |
| Sina Goetzfried | 10/10 | 859 days | 58% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 889 days | 55% |
| Larissa | 7/10 | 889 days | 51% |
| Victoria | 6/10 | 920 days | 45% |
| Ayla | 10/10 | 920 days | 52% |
| Cholly | 9/10 | 920 days | 51% |
| Nita | 9/10 | 950 days | 48% |
| Dylan | 7/10 | 981 days | 42% |
| Rambo23 | 10/10 | 1073 days | 37% |
| Donna | 10/10 | 1073 days | 37% |
| Taylor Russell | 8/10 | 1073 days | 36% |
| Whitney | 9/10 | 1103 days | 34% |
| Charlie | 10/10 | 1103 days | 35% |
| Travel | 1/10 | 1134 days | 13% |
| Katie Edser | 8/10 | 1134 days | 31% |
| Emmy | 10/10 | 1134 days | 32% |
| Giovanna Sedglach | 10/10 | 1134 days | 32% |
| E&P | 7/10 | 1162 days | 28% |
| Vish | 8/10 | 1193 days | 27% |
| Stacey & Mike | 9/10 | 1193 days | 27% |
| Kendra | 10/10 | 1224 days | 25% |
| Hanna | 6/10 | 1224 days | 22% |
| Sophie | 10/10 | 1224 days | 25% |
| Janice | 9/10 | 1224 days | 25% |
| Didde | 9/10 | 1224 days | 25% |
| Mckenzie Galbraith | 8/10 | 1224 days | 25% |
| Becky | 10/10 | 1254 days | 23% |
| Caolan Harvey | 6/10 | 1254 days | 20% |
| Mil | 9/10 | 1254 days | 23% |
| BelgianHobbit | 10/10 | 1254 days | 23% |
| Liz | 10/10 | 1407 days | 14% |
| Hannah | 5/10 | 1468 days | 9% |
| James | 8/10 | 1499 days | 10% |
| Annelies Geerts | 10/10 | 1499 days | 10% |
| Brigit Pratt | 7/10 | 1527 days | 9% |
| Maddi | 10/10 | 1558 days | 8% |
| Erna | 7/10 | 1650 days | 6% |
| Ryan | 10/10 | 1772 days | 4% |
| Thomas neil | 9/10 | 1864 days | 4% |
| Laura | 5/10 | 1892 days | 3% |
| Kirsty B | 10/10 | 1892 days | 4% |
| Amber | 9/10 | 1892 days | 4% |
| Alydia | 9/10 | 1892 days | 4% |
| Dan | 9/10 | 1984 days | 4% |
| Abi | 7/10 | 2015 days | 4% |
| Justine | 9/10 | 2045 days | 4% |
| Justine | 10/10 | 2137 days | 4% |
| Sven Huber | 6/10 | 2229 days | 3% |
| John Heather | 10/10 | 2229 days | 3% |
| Grant | 3/10 | 2229 days | 2% |
| Thangs | 8/10 | 2229 days | 3% |
| Aggie | 10/10 | 2258 days | 3% |
| Jason Furness | 10/10 | 2258 days | 3% |
| Sophie Winter | 10/10 | 2258 days | 3% |
| Howie | 7/10 | 2258 days | 3% |
| Amanda | 7/10 | 2289 days | 3% |
| Noreen | 7/10 | 2289 days | 3% |
| Sabine | 9/10 | 2289 days | 3% |
| Fran | 4/10 | 2320 days | 2% |
| Lucie | 10/10 | 2350 days | 3% |
| Sarah | 9/10 | 2381 days | 3% |
| Libby | 8/10 | 2381 days | 3% |
| JirkaR | 8/10 | 2595 days | 3% |
| Clara | 9/10 | 2595 days | 3% |
| Travelgirl | 8/10 | 2623 days | 3% |
| Joe | 7/10 | 2654 days | 2% |
| Enjoy | 9/10 | 2654 days | 3% |
| Bart | 1/10 | 2654 days | 1% |
| Maureen Barlow | 2/10 | 2946 days | 0% |
| Laura Clay | 8/10 | 2960 days | 2% |
| Leong Mee Yee | 5/10 | 3021 days | 1% |
| Roberto Pascucci | 4/10 | 3021 days | 1% |
| Karen Scott | 5/10 | 3058 days | 1% |
| Chris Nugent | 7/10 | 3255 days | 1% |
| Chanelle Weller | 5/10 | 3283 days | 1% |
| Lynda Mauro | 1/10 | 3384 days | 0% |
| Sally Roach | 1/10 | 3384 days | 0% |
| Ina and Max | 7/10 | 3397 days | 0% |
| Becky and James | 3/10 | 3485 days | 0% |
| Erin Stafferton | 5/10 | 3574 days | 0% |
| Crystal Ritchie | 9/10 | 3620 days | 1% |
| Russell Opland | 9/10 | 3638 days | 1% |
| Heng Sing Teh | 7/10 | 3664 days | 1% |
| Helena Bond | 7/10 | 3695 days | 0% |
| Tony Geary | 10/10 | 3701 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.29% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 62 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.23% |
| 14 | -0.25% |
| 15 | -0.27% |
| 16 | -0.29% |
| 17 | -0.31% |
| 18 | -0.32% |
| 19 | -0.34% |
| … | … |
Balancing Adjustment
2.01% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.