Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Orange Sheep.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Orange Sheep
Valid Reviews
122 Valid Reviews
The Orange Sheep experience has a total of 132 reviews. There are 122 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 122 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
30% |
| 9/10 | 28 |
|
23% |
| 8/10 | 15 |
|
12% |
| 7/10 | 16 |
|
13% |
| 6/10 | 6 |
|
5% |
| 5/10 | 9 |
|
7% |
| 4/10 | 2 |
|
2% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
78.03% Average
The raw data average (mean) for all the Orange Sheep valid reviews is 78.03% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
84.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Gleeson. | 10/10 | 132 days | 100% |
| Jan | 8/10 | 193 days | 97% |
| Westysdownunder | 9/10 | 193 days | 98% |
| Martin | 9/10 | 252 days | 96% |
| Mireille & Philippe | 7/10 | 283 days | 90% |
| Sol | 10/10 | 283 days | 96% |
| Matt Minter | 1/10 | 283 days | 39% |
| Richard Bennett | 9/10 | 313 days | 94% |
| Mark Jenkison | 5/10 | 313 days | 73% |
| Hugo ELIE | 10/10 | 344 days | 94% |
| Chelsea 🌸 | 10/10 | 344 days | 94% |
| Bella | 10/10 | 344 days | 94% |
| Rory M | 8/10 | 344 days | 92% |
| Eline | 8/10 | 527 days | 83% |
| Cassie | 10/10 | 527 days | 85% |
| Nick | 6/10 | 558 days | 71% |
| Lucy | 9/10 | 558 days | 82% |
| Viktoria | 9/10 | 558 days | 82% |
| Arlene | 10/10 | 586 days | 81% |
| Alan | 3/10 | 586 days | 44% |
| Dhanu | 7/10 | 617 days | 73% |
| Xavier | 8/10 | 617 days | 77% |
| Fredrik | 10/10 | 617 days | 79% |
| Dora | 10/10 | 617 days | 79% |
| Ellen | 10/10 | 648 days | 77% |
| Sinead | 9/10 | 648 days | 76% |
| Emily | 8/10 | 648 days | 75% |
| Elena Martin | 9/10 | 648 days | 76% |
| Barry | 5/10 | 678 days | 57% |
| Ellie | 9/10 | 709 days | 71% |
| Laura | 9/10 | 739 days | 69% |
| Unhappy camper | 5/10 | 892 days | 42% |
| Leonie | 9/10 | 923 days | 51% |
| Nigel Rawlings | 6/10 | 952 days | 42% |
| Steph | 10/10 | 983 days | 46% |
| Reb | 3/10 | 983 days | 24% |
| Jane | 10/10 | 983 days | 46% |
| Sina Goetzfried | 10/10 | 1014 days | 43% |
| Sophie Moore - Tauranga New Zealand | 10/10 | 1044 days | 40% |
| Larissa | 7/10 | 1044 days | 37% |
| Victoria | 6/10 | 1075 days | 32% |
| Ayla | 10/10 | 1075 days | 37% |
| Cholly | 9/10 | 1075 days | 37% |
| Nita | 9/10 | 1105 days | 34% |
| Dylan | 7/10 | 1136 days | 30% |
| Rambo23 | 10/10 | 1228 days | 25% |
| Donna | 10/10 | 1228 days | 25% |
| Taylor Russell | 8/10 | 1228 days | 25% |
| Whitney | 9/10 | 1258 days | 23% |
| Charlie | 10/10 | 1258 days | 23% |
| Travel | 1/10 | 1289 days | 8% |
| Katie Edser | 8/10 | 1289 days | 21% |
| Emmy | 10/10 | 1289 days | 21% |
| Giovanna Sedglach | 10/10 | 1289 days | 21% |
| E&P | 7/10 | 1317 days | 18% |
| Vish | 8/10 | 1348 days | 17% |
| Stacey & Mike | 9/10 | 1348 days | 17% |
| Kendra | 10/10 | 1379 days | 16% |
| Hanna | 6/10 | 1379 days | 14% |
| Sophie | 10/10 | 1379 days | 16% |
| Janice | 9/10 | 1379 days | 16% |
| Didde | 9/10 | 1379 days | 16% |
| Mckenzie Galbraith | 8/10 | 1379 days | 16% |
| Becky | 10/10 | 1409 days | 14% |
| Caolan Harvey | 6/10 | 1409 days | 12% |
| Mil | 9/10 | 1409 days | 14% |
| BelgianHobbit | 10/10 | 1409 days | 14% |
| Liz | 10/10 | 1562 days | 8% |
| Hannah | 5/10 | 1623 days | 5% |
| James | 8/10 | 1654 days | 6% |
| Annelies Geerts | 10/10 | 1654 days | 6% |
| Brigit Pratt | 7/10 | 1682 days | 5% |
| Maddi | 10/10 | 1713 days | 5% |
| Erna | 7/10 | 1805 days | 4% |
| Ryan | 10/10 | 1927 days | 4% |
| Thomas neil | 9/10 | 2019 days | 4% |
| Laura | 5/10 | 2047 days | 3% |
| Kirsty B | 10/10 | 2047 days | 4% |
| Amber | 9/10 | 2047 days | 4% |
| Alydia | 9/10 | 2047 days | 4% |
| Dan | 9/10 | 2139 days | 4% |
| Abi | 7/10 | 2170 days | 3% |
| Justine | 9/10 | 2200 days | 4% |
| Justine | 10/10 | 2292 days | 3% |
| Sven Huber | 6/10 | 2384 days | 3% |
| John Heather | 10/10 | 2384 days | 3% |
| Grant | 3/10 | 2384 days | 1% |
| Thangs | 8/10 | 2384 days | 3% |
| Aggie | 10/10 | 2413 days | 3% |
| Jason Furness | 10/10 | 2413 days | 3% |
| Sophie Winter | 10/10 | 2413 days | 3% |
| Howie | 7/10 | 2413 days | 3% |
| Amanda | 7/10 | 2444 days | 3% |
| Noreen | 7/10 | 2444 days | 3% |
| Sabine | 9/10 | 2444 days | 3% |
| Fran | 4/10 | 2475 days | 2% |
| Lucie | 10/10 | 2505 days | 3% |
| Sarah | 9/10 | 2536 days | 3% |
| Libby | 8/10 | 2536 days | 3% |
| JirkaR | 8/10 | 2750 days | 3% |
| Clara | 9/10 | 2750 days | 3% |
| Travelgirl | 8/10 | 2778 days | 2% |
| Joe | 7/10 | 2809 days | 2% |
| Enjoy | 9/10 | 2809 days | 2% |
| Bart | 1/10 | 2809 days | 1% |
| Maureen Barlow | 2/10 | 3101 days | 0% |
| Laura Clay | 8/10 | 3115 days | 2% |
| Leong Mee Yee | 5/10 | 3176 days | 1% |
| Roberto Pascucci | 4/10 | 3176 days | 1% |
| Karen Scott | 5/10 | 3213 days | 1% |
| Chris Nugent | 7/10 | 3410 days | 1% |
| Chanelle Weller | 5/10 | 3438 days | 1% |
| Lynda Mauro | 1/10 | 3538 days | 0% |
| Sally Roach | 1/10 | 3539 days | 0% |
| Ina and Max | 7/10 | 3552 days | 0% |
| Becky and James | 3/10 | 3640 days | 0% |
| Erin Stafferton | 5/10 | 3729 days | 0% |
| Crystal Ritchie | 9/10 | 3775 days | 1% |
| Russell Opland | 9/10 | 3793 days | 0% |
| Heng Sing Teh | 7/10 | 3819 days | 0% |
| Helena Bond | 7/10 | 3850 days | 0% |
| Tony Geary | 10/10 | 3856 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Orange Sheep experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 84 days. However the Orange Sheep experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Orange Sheep experience has been adjusted for 104 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 101 | -1.42% |
| 102 | -1.43% |
| 103 | -1.45% |
| 104 | -1.46% |
| 105 | -1.47% |
| 106 | -1.49% |
| 107 | -1.50% |
| … | … |
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.