G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
200 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 206 reviews. There are 200 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 200 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 136 |
|
68% |
| 9/10 | 41 |
|
21% |
| 8/10 | 14 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.40% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.40% and is based on 200 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 200 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nathalie Glazier | 10/10 | 71 days | 100% |
| Daphne Janssaud | 9/10 | 71 days | 99% |
| CARLOS LUCAS | 8/10 | 99 days | 98% |
| Kane | 10/10 | 375 days | 92% |
| Susan Boyton | 10/10 | 375 days | 92% |
| Anna T | 4/10 | 405 days | 59% |
| Steve | 6/10 | 495 days | 74% |
| Glenda | 1/10 | 617 days | 32% |
| Taylor | 10/10 | 740 days | 69% |
| Ka Gill | 9/10 | 740 days | 68% |
| Rachel | 10/10 | 830 days | 61% |
| Jim Dodd | 10/10 | 861 days | 58% |
| Paul | 1/10 | 861 days | 23% |
| Chris | 8/10 | 922 days | 51% |
| Andre Castro | 10/10 | 983 days | 46% |
| Donna Harbidge | 10/10 | 983 days | 46% |
| Kelsey | 10/10 | 1075 days | 37% |
| Christa | 10/10 | 1075 days | 37% |
| J. Roesener | 10/10 | 1106 days | 35% |
| Maggie Hirt | 10/10 | 1106 days | 35% |
| 小B | 9/10 | 1136 days | 32% |
| Beswick Family | 10/10 | 1136 days | 32% |
| Kilee Leblanc | 10/10 | 1136 days | 32% |
| Daniel Bez | 10/10 | 1136 days | 32% |
| Marketa Sumara | 10/10 | 1257 days | 23% |
| Andy | 5/10 | 1257 days | 18% |
| Lottie | 10/10 | 1471 days | 12% |
| Eleanor and Keith | 10/10 | 1591 days | 8% |
| Caitlin | 9/10 | 1897 days | 5% |
| Hannah | 10/10 | 2109 days | 4% |
| David | 10/10 | 2170 days | 4% |
| Justin | 10/10 | 2262 days | 4% |
| Robert Adler | 10/10 | 2262 days | 4% |
| Liz Wade | 9/10 | 2290 days | 4% |
| Mika Feng | 10/10 | 2321 days | 4% |
| Natalie | 1/10 | 2322 days | 2% |
| Adam | 8/10 | 2383 days | 4% |
| Ayesha Solomon | 10/10 | 2383 days | 4% |
| Adrian Macdonald | 9/10 | 2413 days | 4% |
| Matilda | 10/10 | 2506 days | 4% |
| David | 10/10 | 2597 days | 3% |
| JM | 10/10 | 2597 days | 3% |
| Sarah Everett | 10/10 | 2597 days | 3% |
| kim thomas | 9/10 | 2628 days | 3% |
| Botond Seres | 10/10 | 2628 days | 3% |
| Sir Ed | 1/10 | 2655 days | 1% |
| Lucinda | 10/10 | 2656 days | 3% |
| Liz | 9/10 | 2687 days | 3% |
| Jyoti | 3/10 | 2718 days | 2% |
| Julie Barclay | 10/10 | 2718 days | 3% |
| Scooper | 10/10 | 2809 days | 3% |
| Jenny | 8/10 | 2932 days | 3% |
| Antony Wilson | 10/10 | 2961 days | 3% |
| S Becker | 10/10 | 2962 days | 3% |
| Matt | 10/10 | 2962 days | 3% |
| Antony Lewis | 10/10 | 2962 days | 3% |
| Richard | 9/10 | 2962 days | 3% |
| Boguslaw MAKIELLO | 10/10 | 2976 days | 2% |
| Nathaniel Bond | 10/10 | 2991 days | 2% |
| Carl Elliott | 10/10 | 2993 days | 3% |
| Bob | 10/10 | 2993 days | 3% |
| Nigel & Annie Dale | 10/10 | 3020 days | 3% |
| Luis Vigil Vidal | 10/10 | 3035 days | 2% |
| Helen Bond | 10/10 | 3052 days | 3% |
| Eversons | 9/10 | 3052 days | 2% |
| Maggie Crowe | 10/10 | 3068 days | 2% |
| Thomas Krasowski | 10/10 | 3070 days | 2% |
| Joe Barnett | 10/10 | 3092 days | 2% |
| Samantha Brewin | 10/10 | 3124 days | 2% |
| Jozef Pinkerton | 10/10 | 3164 days | 2% |
| Andy Dearman | 10/10 | 3194 days | 2% |
| Yee Ling Teo | 10/10 | 3305 days | 2% |
| Belinda Clarke | 10/10 | 3331 days | 2% |
| Jason Perks | 9/10 | 3364 days | 2% |
| Peter Armstrong | 9/10 | 3385 days | 2% |
| Victoria Strong | 10/10 | 3415 days | 2% |
| Rebecca Lindsey | 8/10 | 3416 days | 2% |
| Shelley Warkentin | 9/10 | 3447 days | 2% |
| Andries Lubbe | 10/10 | 3477 days | 2% |
| S Webb | 10/10 | 3477 days | 2% |
| Rik Wiel | 9/10 | 3499 days | 2% |
| Edward De Sousa | 10/10 | 3554 days | 2% |
| Stuart Jeffrey | 9/10 | 3569 days | 1% |
| Cameron Page | 10/10 | 3604 days | 1% |
| Michelle Cheyne | 10/10 | 3628 days | 1% |
| Anshuman Bhagwat | 5/10 | 3631 days | 1% |
| Jennifer Ellis | 8/10 | 3641 days | 1% |
| Bill Priddy | 8/10 | 3722 days | 1% |
| Belinda Horn | 10/10 | 3723 days | 1% |
| Ann-Catherine Deblon | 9/10 | 3725 days | 1% |
| Helena Bond | 8/10 | 3728 days | 1% |
| Jane Louise Stokes | 8/10 | 3737 days | 1% |
| Alex Macdonald | 10/10 | 3751 days | 1% |
| Glinys Weller | 10/10 | 3769 days | 1% |
| Laura Daly | 10/10 | 3772 days | 1% |
| Stephanie Mouat | 9/10 | 3782 days | 1% |
| Sam Brydon | 10/10 | 3782 days | 1% |
| Yung Ok Yoo | 8/10 | 3784 days | 1% |
| Sarah Gurney | 8/10 | 3812 days | 1% |
| Janelle Sterling | 10/10 | 3841 days | 1% |
| Thijs Zaadnoordijk | 10/10 | 3843 days | 1% |
| Flurg McSpong | 10/10 | 3874 days | 1% |
| Mary Foster | 10/10 | 3904 days | 1% |
| Viki Ziemba | 10/10 | 3905 days | 1% |
| Jan mentink | 9/10 | 3930 days | 1% |
| Jan Mentink | 10/10 | 3932 days | 1% |
| Jane Monro | 10/10 | 3966 days | 1% |
| Sally Smith | 10/10 | 3996 days | 1% |
| Mark Sandbrook | 10/10 | 4057 days | 1% |
| Andrew Jones | 8/10 | 4088 days | 0% |
| Christine Andersen | 10/10 | 4088 days | 0% |
| Jan Collins | 10/10 | 4107 days | 0% |
| Andrew Stace | 10/10 | 4147 days | 0% |
| Christian Roerig | 10/10 | 4147 days | 0% |
| Elham Isari | 10/10 | 4198 days | 0% |
| SUE COLEMAN | 9/10 | 4208 days | 0% |
| Sidney Stokkers | 9/10 | 4239 days | 0% |
| Derek van Niekerk | 10/10 | 4301 days | 0% |
| Andrew Kermode | 10/10 | 4332 days | 0% |
| Michelle K | 10/10 | 4393 days | 1% |
| Eve Clemens | 10/10 | 4393 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4393 days | 1% |
| Mark Ovens | 10/10 | 4423 days | 1% |
| Heike Heller | 9/10 | 4432 days | 1% |
| Walter Neff | 10/10 | 4482 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4513 days | 1% |
| Susan Kirkham | 10/10 | 4513 days | 1% |
| Simon Heffer | 10/10 | 4513 days | 1% |
| Paul Wood | 9/10 | 4544 days | 1% |
| griff griffiths | 9/10 | 4544 days | 1% |
| J Murphy | 9/10 | 4574 days | 1% |
| Kiwix3 | 10/10 | 4605 days | 1% |
| I & K Urquhart | 10/10 | 4666 days | 1% |
| Gary Greenwell | 10/10 | 4697 days | 1% |
| Pierre Cinquin | 9/10 | 4746 days | 1% |
| Chris Quarre | 10/10 | 4758 days | 1% |
| M Morgan | 10/10 | 4788 days | 1% |
| Grantygrant | 10/10 | 4788 days | 1% |
| Ted Pointing | 10/10 | 4788 days | 1% |
| Ron Stenhouse | 10/10 | 4788 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4788 days | 1% |
| Peti 10 | 10/10 | 4819 days | 1% |
| Julian Roots | 9/10 | 4819 days | 1% |
| M Branche | 9/10 | 4821 days | 1% |
| Malgorzata | 10/10 | 4823 days | 1% |
| Michal | 10/10 | 4823 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4823 days | 1% |
| brian barran | 9/10 | 4847 days | 1% |
| Nigel Williams | 10/10 | 4878 days | 1% |
| William Notcutt | 10/10 | 4878 days | 1% |
| Moni Sangoi | 9/10 | 4878 days | 1% |
| paulchris | 10/10 | 4909 days | 1% |
| doepie277 | 10/10 | 4909 days | 1% |
| Frank and Suzanne | 9/10 | 4909 days | 1% |
| Alex Laidlaw | 10/10 | 4916 days | 1% |
| gigi29 | 10/10 | 4939 days | 1% |
| Anthony Croton | 10/10 | 4970 days | 1% |
| CollyLuke | 10/10 | 5000 days | 1% |
| Ryan J | 10/10 | 5000 days | 1% |
| sueadegizmo | 10/10 | 5092 days | 1% |
| Carlin | 10/10 | 5092 days | 1% |
| Adam_Heath | 10/10 | 5092 days | 1% |
| Waldo Andersen | 10/10 | 5153 days | 1% |
| Daniel Patricia | 10/10 | 5187 days | 1% |
| Mike & Julia Stone | 10/10 | 5189 days | 1% |
| Bottoms | 9/10 | 5194 days | 1% |
| Hazel & Alan Damerell | 10/10 | 5195 days | 1% |
| Dieter Mangold | 9/10 | 5196 days | 1% |
| Lyn Deavin | 8/10 | 5196 days | 1% |
| Robert McIlraith | 10/10 | 5199 days | 1% |
| Marian Stolker | 10/10 | 5200 days | 1% |
| elaineandbob | 10/10 | 5213 days | 1% |
| Berry | 10/10 | 5286 days | 1% |
| Richard Lechevallier | 10/10 | 5292 days | 1% |
| qofd | 10/10 | 5489 days | 1% |
| Stephen Hunt | 10/10 | 5515 days | 1% |
| Weez18 | 10/10 | 5519 days | 1% |
| Karin Kueng | 10/10 | 5538 days | 1% |
| bryfrance | 10/10 | 5540 days | 1% |
| Ellie Thompson | 10/10 | 5542 days | 1% |
| Diane Johnston | 9/10 | 5543 days | 1% |
| Beat & Connie | 10/10 | 5544 days | 1% |
| Patrick Schaad | 9/10 | 5544 days | 1% |
| Adrian Beckett | 10/10 | 5546 days | 1% |
| Simon Vickers | 10/10 | 5549 days | 1% |
| Pein van Nosrt | 9/10 | 5549 days | 1% |
| LandJ | 9/10 | 5550 days | 1% |
| Eva Bock | 9/10 | 5553 days | 1% |
| Plomp | 9/10 | 5554 days | 1% |
| Eva Stauderova | 10/10 | 5569 days | 1% |
| Robert Smith | 10/10 | 5569 days | 1% |
| Bas Geerts | 9/10 | 5571 days | 1% |
| Derek Archibald | 9/10 | 5571 days | 1% |
| Kiefer Osterrieder | 10/10 | 5573 days | 1% |
| John Winter | 9/10 | 5940 days | 1% |
| glenmh | 10/10 | 5943 days | 1% |
| Steve Canner | 8/10 | 5943 days | 1% |
| Anne Heriot | 10/10 | 5955 days | 1% |
| catdonjaime | 10/10 | 5998 days | 1% |
| CarolB | 10/10 | 6283 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.65% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 87 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 45 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 42 | -0.61% |
| 43 | -0.62% |
| 44 | -0.64% |
| 45 | -0.65% |
| 46 | -0.66% |
| 47 | -0.68% |
| 48 | -0.69% |
| … | … |
Balancing Adjustment
1.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.