Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
201 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 207 reviews. There are 201 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 137 |
|
68% |
| 9/10 | 41 |
|
20% |
| 8/10 | 14 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.43% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.43% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 201 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dee | 10/10 | 92 days | 100% |
| Nathalie Glazier | 10/10 | 153 days | 99% |
| Daphne Janssaud | 9/10 | 153 days | 98% |
| CARLOS LUCAS | 8/10 | 181 days | 97% |
| Kane | 10/10 | 457 days | 89% |
| Susan Boyton | 10/10 | 457 days | 89% |
| Anna T | 4/10 | 487 days | 57% |
| Steve | 6/10 | 577 days | 70% |
| Glenda | 1/10 | 699 days | 29% |
| Taylor | 10/10 | 822 days | 62% |
| Ka Gill | 9/10 | 822 days | 61% |
| Rachel | 10/10 | 912 days | 53% |
| Jim Dodd | 10/10 | 943 days | 50% |
| Paul | 1/10 | 943 days | 20% |
| Chris | 8/10 | 1004 days | 43% |
| Andre Castro | 10/10 | 1065 days | 38% |
| Donna Harbidge | 10/10 | 1065 days | 38% |
| Kelsey | 10/10 | 1157 days | 31% |
| Christa | 10/10 | 1157 days | 31% |
| J. Roesener | 10/10 | 1188 days | 28% |
| Maggie Hirt | 10/10 | 1188 days | 28% |
| 小B | 9/10 | 1218 days | 26% |
| Beswick Family | 10/10 | 1218 days | 26% |
| Kilee Leblanc | 10/10 | 1218 days | 26% |
| Daniel Bez | 10/10 | 1218 days | 26% |
| Marketa Sumara | 10/10 | 1339 days | 18% |
| Andy | 5/10 | 1339 days | 14% |
| Lottie | 10/10 | 1553 days | 9% |
| Eleanor and Keith | 10/10 | 1673 days | 6% |
| Caitlin | 9/10 | 1979 days | 5% |
| Hannah | 10/10 | 2191 days | 4% |
| David | 10/10 | 2252 days | 4% |
| Justin | 10/10 | 2344 days | 4% |
| Robert Adler | 10/10 | 2344 days | 4% |
| Liz Wade | 9/10 | 2373 days | 4% |
| Mika Feng | 10/10 | 2404 days | 4% |
| Natalie | 1/10 | 2404 days | 1% |
| Adam | 8/10 | 2465 days | 4% |
| Ayesha Solomon | 10/10 | 2465 days | 4% |
| Adrian Macdonald | 9/10 | 2496 days | 4% |
| Matilda | 10/10 | 2588 days | 3% |
| David | 10/10 | 2679 days | 3% |
| JM | 10/10 | 2679 days | 3% |
| Sarah Everett | 10/10 | 2679 days | 3% |
| kim thomas | 9/10 | 2710 days | 3% |
| Botond Seres | 10/10 | 2710 days | 3% |
| Sir Ed | 1/10 | 2738 days | 1% |
| Lucinda | 10/10 | 2738 days | 3% |
| Liz | 9/10 | 2769 days | 3% |
| Jyoti | 3/10 | 2800 days | 2% |
| Julie Barclay | 10/10 | 2800 days | 3% |
| Scooper | 10/10 | 2891 days | 3% |
| Jenny | 8/10 | 3014 days | 3% |
| Antony Wilson | 10/10 | 3044 days | 3% |
| S Becker | 10/10 | 3044 days | 3% |
| Matt | 10/10 | 3044 days | 3% |
| Antony Lewis | 10/10 | 3044 days | 3% |
| Richard | 9/10 | 3044 days | 2% |
| Boguslaw MAKIELLO | 10/10 | 3058 days | 2% |
| Nathaniel Bond | 10/10 | 3073 days | 2% |
| Carl Elliott | 10/10 | 3075 days | 2% |
| Bob | 10/10 | 3075 days | 2% |
| Nigel & Annie Dale | 10/10 | 3103 days | 2% |
| Luis Vigil Vidal | 10/10 | 3117 days | 2% |
| Helen Bond | 10/10 | 3134 days | 2% |
| Eversons | 9/10 | 3134 days | 2% |
| Maggie Crowe | 10/10 | 3150 days | 2% |
| Thomas Krasowski | 10/10 | 3152 days | 2% |
| Joe Barnett | 10/10 | 3174 days | 2% |
| Samantha Brewin | 10/10 | 3206 days | 2% |
| Jozef Pinkerton | 10/10 | 3246 days | 2% |
| Andy Dearman | 10/10 | 3276 days | 2% |
| Yee Ling Teo | 10/10 | 3387 days | 2% |
| Belinda Clarke | 10/10 | 3413 days | 2% |
| Jason Perks | 9/10 | 3446 days | 2% |
| Peter Armstrong | 9/10 | 3468 days | 2% |
| Victoria Strong | 10/10 | 3497 days | 2% |
| Rebecca Lindsey | 8/10 | 3499 days | 2% |
| Shelley Warkentin | 9/10 | 3530 days | 2% |
| Andries Lubbe | 10/10 | 3560 days | 2% |
| S Webb | 10/10 | 3560 days | 2% |
| Rik Wiel | 9/10 | 3581 days | 1% |
| Edward De Sousa | 10/10 | 3636 days | 1% |
| Stuart Jeffrey | 9/10 | 3652 days | 1% |
| Cameron Page | 10/10 | 3686 days | 1% |
| Michelle Cheyne | 10/10 | 3710 days | 1% |
| Anshuman Bhagwat | 5/10 | 3713 days | 1% |
| Jennifer Ellis | 8/10 | 3723 days | 1% |
| Bill Priddy | 8/10 | 3805 days | 1% |
| Belinda Horn | 10/10 | 3805 days | 1% |
| Ann-Catherine Deblon | 9/10 | 3807 days | 1% |
| Helena Bond | 8/10 | 3810 days | 1% |
| Jane Louise Stokes | 8/10 | 3819 days | 1% |
| Alex Macdonald | 10/10 | 3834 days | 1% |
| Glinys Weller | 10/10 | 3851 days | 1% |
| Laura Daly | 10/10 | 3854 days | 1% |
| Stephanie Mouat | 9/10 | 3865 days | 1% |
| Sam Brydon | 10/10 | 3865 days | 1% |
| Yung Ok Yoo | 8/10 | 3866 days | 1% |
| Sarah Gurney | 8/10 | 3894 days | 1% |
| Janelle Sterling | 10/10 | 3923 days | 1% |
| Thijs Zaadnoordijk | 10/10 | 3926 days | 1% |
| Flurg McSpong | 10/10 | 3957 days | 1% |
| Mary Foster | 10/10 | 3987 days | 1% |
| Viki Ziemba | 10/10 | 3987 days | 1% |
| Jan mentink | 9/10 | 4012 days | 1% |
| Jan Mentink | 10/10 | 4014 days | 1% |
| Jane Monro | 10/10 | 4049 days | 1% |
| Sally Smith | 10/10 | 4078 days | 0% |
| Mark Sandbrook | 10/10 | 4140 days | 0% |
| Andrew Jones | 8/10 | 4171 days | 0% |
| Christine Andersen | 10/10 | 4171 days | 0% |
| Jan Collins | 10/10 | 4189 days | 0% |
| Andrew Stace | 10/10 | 4230 days | 0% |
| Christian Roerig | 10/10 | 4230 days | 0% |
| Elham Isari | 10/10 | 4280 days | 0% |
| SUE COLEMAN | 9/10 | 4291 days | 0% |
| Sidney Stokkers | 9/10 | 4322 days | 0% |
| Derek van Niekerk | 10/10 | 4383 days | 1% |
| Andrew Kermode | 10/10 | 4414 days | 1% |
| Michelle K | 10/10 | 4475 days | 1% |
| Eve Clemens | 10/10 | 4475 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4475 days | 1% |
| Mark Ovens | 10/10 | 4505 days | 1% |
| Heike Heller | 9/10 | 4514 days | 1% |
| Walter Neff | 10/10 | 4564 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4595 days | 1% |
| Susan Kirkham | 10/10 | 4595 days | 1% |
| Simon Heffer | 10/10 | 4595 days | 1% |
| Paul Wood | 9/10 | 4626 days | 1% |
| griff griffiths | 9/10 | 4626 days | 1% |
| J Murphy | 9/10 | 4656 days | 1% |
| Kiwix3 | 10/10 | 4687 days | 1% |
| I & K Urquhart | 10/10 | 4748 days | 1% |
| Gary Greenwell | 10/10 | 4779 days | 1% |
| Pierre Cinquin | 9/10 | 4828 days | 1% |
| Chris Quarre | 10/10 | 4840 days | 1% |
| M Morgan | 10/10 | 4870 days | 1% |
| Grantygrant | 10/10 | 4870 days | 1% |
| Ted Pointing | 10/10 | 4870 days | 1% |
| Ron Stenhouse | 10/10 | 4870 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4870 days | 1% |
| Peti 10 | 10/10 | 4901 days | 1% |
| Julian Roots | 9/10 | 4901 days | 1% |
| M Branche | 9/10 | 4903 days | 1% |
| Malgorzata | 10/10 | 4905 days | 1% |
| Michal | 10/10 | 4905 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4905 days | 1% |
| brian barran | 9/10 | 4929 days | 1% |
| Nigel Williams | 10/10 | 4960 days | 1% |
| William Notcutt | 10/10 | 4960 days | 1% |
| Moni Sangoi | 9/10 | 4960 days | 1% |
| paulchris | 10/10 | 4991 days | 1% |
| doepie277 | 10/10 | 4991 days | 1% |
| Frank and Suzanne | 9/10 | 4991 days | 1% |
| Alex Laidlaw | 10/10 | 4998 days | 1% |
| gigi29 | 10/10 | 5021 days | 1% |
| Anthony Croton | 10/10 | 5052 days | 1% |
| CollyLuke | 10/10 | 5082 days | 1% |
| Ryan J | 10/10 | 5082 days | 1% |
| sueadegizmo | 10/10 | 5174 days | 1% |
| Carlin | 10/10 | 5174 days | 1% |
| Adam_Heath | 10/10 | 5174 days | 1% |
| Waldo Andersen | 10/10 | 5235 days | 1% |
| Daniel Patricia | 10/10 | 5269 days | 1% |
| Mike & Julia Stone | 10/10 | 5271 days | 1% |
| Bottoms | 9/10 | 5276 days | 1% |
| Hazel & Alan Damerell | 10/10 | 5277 days | 1% |
| Dieter Mangold | 9/10 | 5278 days | 1% |
| Lyn Deavin | 8/10 | 5278 days | 1% |
| Robert McIlraith | 10/10 | 5281 days | 1% |
| Marian Stolker | 10/10 | 5282 days | 1% |
| elaineandbob | 10/10 | 5295 days | 1% |
| Berry | 10/10 | 5368 days | 1% |
| Richard Lechevallier | 10/10 | 5374 days | 1% |
| qofd | 10/10 | 5571 days | 1% |
| Stephen Hunt | 10/10 | 5597 days | 1% |
| Weez18 | 10/10 | 5601 days | 1% |
| Karin Kueng | 10/10 | 5620 days | 1% |
| bryfrance | 10/10 | 5622 days | 1% |
| Ellie Thompson | 10/10 | 5624 days | 1% |
| Diane Johnston | 9/10 | 5625 days | 1% |
| Beat & Connie | 10/10 | 5626 days | 1% |
| Patrick Schaad | 9/10 | 5626 days | 1% |
| Adrian Beckett | 10/10 | 5628 days | 1% |
| Simon Vickers | 10/10 | 5631 days | 1% |
| Pein van Nosrt | 9/10 | 5631 days | 1% |
| LandJ | 9/10 | 5632 days | 1% |
| Eva Bock | 9/10 | 5635 days | 1% |
| Plomp | 9/10 | 5636 days | 1% |
| Eva Stauderova | 10/10 | 5651 days | 1% |
| Robert Smith | 10/10 | 5651 days | 1% |
| Bas Geerts | 9/10 | 5653 days | 1% |
| Derek Archibald | 9/10 | 5653 days | 1% |
| Kiefer Osterrieder | 10/10 | 5655 days | 1% |
| John Winter | 9/10 | 6022 days | 1% |
| glenmh | 10/10 | 6025 days | 1% |
| Steve Canner | 8/10 | 6025 days | 1% |
| Anne Heriot | 10/10 | 6037 days | 1% |
| catdonjaime | 10/10 | 6080 days | 1% |
| CarolB | 10/10 | 6365 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.77% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 73 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 70 | -0.74% |
| 71 | -0.75% |
| 72 | -0.76% |
| 73 | -0.77% |
| 74 | -0.78% |
| 75 | -0.79% |
| 76 | -0.80% |
| … | … |
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.