Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
194 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 200 reviews. There are 194 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 194 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 133 |
|
69% |
| 9/10 | 40 |
|
21% |
| 8/10 | 13 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.66% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.66% and is based on 194 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 194 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Steve | 6/10 | 77 days | 91% |
| Glenda | 1/10 | 199 days | 42% |
| Taylor | 10/10 | 322 days | 100% |
| Ka Gill | 9/10 | 322 days | 99% |
| Rachel | 10/10 | 412 days | 96% |
| Jim Dodd | 10/10 | 443 days | 94% |
| Paul | 1/10 | 443 days | 38% |
| Chris | 8/10 | 504 days | 89% |
| Andre Castro | 10/10 | 565 days | 87% |
| Donna Harbidge | 10/10 | 565 days | 87% |
| Kelsey | 10/10 | 657 days | 80% |
| Christa | 10/10 | 657 days | 80% |
| J. Roesener | 10/10 | 688 days | 78% |
| Maggie Hirt | 10/10 | 688 days | 78% |
| 小B | 9/10 | 718 days | 74% |
| Beswick Family | 10/10 | 718 days | 75% |
| Kilee Leblanc | 10/10 | 718 days | 75% |
| Daniel Bez | 10/10 | 718 days | 75% |
| Marketa Sumara | 10/10 | 839 days | 64% |
| Andy | 5/10 | 839 days | 48% |
| Lottie | 10/10 | 1053 days | 41% |
| Eleanor and Keith | 10/10 | 1173 days | 31% |
| Caitlin | 9/10 | 1479 days | 12% |
| Hannah | 10/10 | 1691 days | 6% |
| David | 10/10 | 1752 days | 6% |
| Justin | 10/10 | 1844 days | 5% |
| Robert Adler | 10/10 | 1844 days | 5% |
| Liz Wade | 9/10 | 1873 days | 5% |
| Mika Feng | 10/10 | 1904 days | 5% |
| Natalie | 1/10 | 1904 days | 2% |
| Adam | 8/10 | 1965 days | 5% |
| Ayesha Solomon | 10/10 | 1965 days | 5% |
| Adrian Macdonald | 9/10 | 1996 days | 5% |
| Matilda | 10/10 | 2088 days | 5% |
| David | 10/10 | 2179 days | 5% |
| JM | 10/10 | 2179 days | 5% |
| Sarah Everett | 10/10 | 2179 days | 5% |
| kim thomas | 9/10 | 2210 days | 4% |
| Botond Seres | 10/10 | 2210 days | 4% |
| Sir Ed | 1/10 | 2238 days | 2% |
| Lucinda | 10/10 | 2238 days | 4% |
| Liz | 9/10 | 2269 days | 4% |
| Jyoti | 3/10 | 2300 days | 2% |
| Julie Barclay | 10/10 | 2300 days | 4% |
| Scooper | 10/10 | 2391 days | 4% |
| Jenny | 8/10 | 2514 days | 4% |
| Antony Wilson | 10/10 | 2544 days | 4% |
| S Becker | 10/10 | 2544 days | 4% |
| Matt | 10/10 | 2544 days | 4% |
| Antony Lewis | 10/10 | 2544 days | 4% |
| Richard | 9/10 | 2544 days | 4% |
| Boguslaw MAKIELLO | 10/10 | 2558 days | 3% |
| Nathaniel Bond | 10/10 | 2573 days | 3% |
| Carl Elliott | 10/10 | 2575 days | 4% |
| Bob | 10/10 | 2575 days | 4% |
| Nigel & Annie Dale | 10/10 | 2603 days | 4% |
| Luis Vigil Vidal | 10/10 | 2617 days | 3% |
| Helen Bond | 10/10 | 2634 days | 4% |
| Eversons | 9/10 | 2634 days | 4% |
| Maggie Crowe | 10/10 | 2650 days | 4% |
| Thomas Krasowski | 10/10 | 2652 days | 4% |
| Joe Barnett | 10/10 | 2674 days | 4% |
| Samantha Brewin | 10/10 | 2706 days | 3% |
| Jozef Pinkerton | 10/10 | 2746 days | 3% |
| Andy Dearman | 10/10 | 2776 days | 3% |
| Yee Ling Teo | 10/10 | 2887 days | 3% |
| Belinda Clarke | 10/10 | 2913 days | 3% |
| Jason Perks | 9/10 | 2946 days | 3% |
| Peter Armstrong | 9/10 | 2968 days | 3% |
| Victoria Strong | 10/10 | 2997 days | 3% |
| Rebecca Lindsey | 8/10 | 2999 days | 3% |
| Shelley Warkentin | 9/10 | 3030 days | 3% |
| Andries Lubbe | 10/10 | 3060 days | 3% |
| S Webb | 10/10 | 3060 days | 3% |
| Rik Wiel | 9/10 | 3081 days | 3% |
| Edward De Sousa | 10/10 | 3136 days | 3% |
| Stuart Jeffrey | 9/10 | 3152 days | 3% |
| Cameron Page | 10/10 | 3186 days | 2% |
| Michelle Cheyne | 10/10 | 3210 days | 2% |
| Anshuman Bhagwat | 5/10 | 3213 days | 2% |
| Jennifer Ellis | 8/10 | 3223 days | 2% |
| Bill Priddy | 8/10 | 3305 days | 2% |
| Belinda Horn | 10/10 | 3305 days | 2% |
| Ann-Catherine Deblon | 9/10 | 3307 days | 2% |
| Helena Bond | 8/10 | 3310 days | 2% |
| Jane Louise Stokes | 8/10 | 3319 days | 2% |
| Alex Macdonald | 10/10 | 3334 days | 2% |
| Glinys Weller | 10/10 | 3351 days | 2% |
| Laura Daly | 10/10 | 3354 days | 2% |
| Stephanie Mouat | 9/10 | 3365 days | 2% |
| Sam Brydon | 10/10 | 3365 days | 2% |
| Yung Ok Yoo | 8/10 | 3366 days | 2% |
| Sarah Gurney | 8/10 | 3394 days | 2% |
| Janelle Sterling | 10/10 | 3423 days | 2% |
| Thijs Zaadnoordijk | 10/10 | 3426 days | 2% |
| Flurg McSpong | 10/10 | 3457 days | 2% |
| Mary Foster | 10/10 | 3487 days | 2% |
| Viki Ziemba | 10/10 | 3487 days | 2% |
| Jan mentink | 9/10 | 3512 days | 2% |
| Jan Mentink | 10/10 | 3514 days | 2% |
| Jane Monro | 10/10 | 3549 days | 2% |
| Sally Smith | 10/10 | 3578 days | 2% |
| Mark Sandbrook | 10/10 | 3640 days | 2% |
| Andrew Jones | 8/10 | 3671 days | 1% |
| Christine Andersen | 10/10 | 3671 days | 1% |
| Jan Collins | 10/10 | 3689 days | 1% |
| Andrew Stace | 10/10 | 3730 days | 1% |
| Christian Roerig | 10/10 | 3730 days | 1% |
| Elham Isari | 10/10 | 3780 days | 1% |
| SUE COLEMAN | 9/10 | 3791 days | 1% |
| Sidney Stokkers | 9/10 | 3822 days | 1% |
| Derek van Niekerk | 10/10 | 3883 days | 1% |
| Andrew Kermode | 10/10 | 3914 days | 1% |
| Michelle K | 10/10 | 3975 days | 1% |
| Eve Clemens | 10/10 | 3975 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3975 days | 1% |
| Mark Ovens | 10/10 | 4005 days | 1% |
| Heike Heller | 9/10 | 4014 days | 1% |
| Walter Neff | 10/10 | 4064 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4095 days | 1% |
| Susan Kirkham | 10/10 | 4095 days | 1% |
| Simon Heffer | 10/10 | 4095 days | 1% |
| Paul Wood | 9/10 | 4126 days | 1% |
| griff griffiths | 9/10 | 4126 days | 1% |
| J Murphy | 9/10 | 4156 days | 0% |
| Kiwix3 | 10/10 | 4187 days | 0% |
| I & K Urquhart | 10/10 | 4248 days | 0% |
| Gary Greenwell | 10/10 | 4279 days | 0% |
| Pierre Cinquin | 9/10 | 4328 days | 0% |
| Chris Quarre | 10/10 | 4340 days | 0% |
| M Morgan | 10/10 | 4370 days | 0% |
| Grantygrant | 10/10 | 4370 days | 0% |
| Ted Pointing | 10/10 | 4370 days | 0% |
| Ron Stenhouse | 10/10 | 4370 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4370 days | 0% |
| Peti 10 | 10/10 | 4401 days | 1% |
| Julian Roots | 9/10 | 4401 days | 1% |
| M Branche | 9/10 | 4403 days | 1% |
| Malgorzata | 10/10 | 4405 days | 1% |
| Michal | 10/10 | 4405 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4405 days | 1% |
| brian barran | 9/10 | 4429 days | 1% |
| Nigel Williams | 10/10 | 4460 days | 1% |
| William Notcutt | 10/10 | 4460 days | 1% |
| Moni Sangoi | 9/10 | 4460 days | 1% |
| paulchris | 10/10 | 4491 days | 1% |
| doepie277 | 10/10 | 4491 days | 1% |
| Frank and Suzanne | 9/10 | 4491 days | 1% |
| Alex Laidlaw | 10/10 | 4498 days | 1% |
| gigi29 | 10/10 | 4521 days | 1% |
| Anthony Croton | 10/10 | 4552 days | 1% |
| CollyLuke | 10/10 | 4582 days | 1% |
| Ryan J | 10/10 | 4582 days | 1% |
| sueadegizmo | 10/10 | 4674 days | 1% |
| Carlin | 10/10 | 4674 days | 1% |
| Adam_Heath | 10/10 | 4674 days | 1% |
| Waldo Andersen | 10/10 | 4735 days | 1% |
| Daniel Patricia | 10/10 | 4769 days | 1% |
| Mike & Julia Stone | 10/10 | 4771 days | 1% |
| Bottoms | 9/10 | 4776 days | 1% |
| Hazel & Alan Damerell | 10/10 | 4777 days | 1% |
| Dieter Mangold | 9/10 | 4778 days | 1% |
| Lyn Deavin | 8/10 | 4778 days | 1% |
| Robert McIlraith | 10/10 | 4781 days | 1% |
| Marian Stolker | 10/10 | 4782 days | 1% |
| elaineandbob | 10/10 | 4795 days | 1% |
| Berry | 10/10 | 4868 days | 1% |
| Richard Lechevallier | 10/10 | 4874 days | 1% |
| qofd | 10/10 | 5071 days | 1% |
| Stephen Hunt | 10/10 | 5097 days | 1% |
| Weez18 | 10/10 | 5101 days | 1% |
| Karin Kueng | 10/10 | 5120 days | 1% |
| bryfrance | 10/10 | 5122 days | 1% |
| Ellie Thompson | 10/10 | 5124 days | 1% |
| Diane Johnston | 9/10 | 5125 days | 1% |
| Beat & Connie | 10/10 | 5126 days | 1% |
| Patrick Schaad | 9/10 | 5126 days | 1% |
| Adrian Beckett | 10/10 | 5128 days | 1% |
| Simon Vickers | 10/10 | 5131 days | 1% |
| Pein van Nosrt | 9/10 | 5131 days | 1% |
| LandJ | 9/10 | 5132 days | 1% |
| Eva Bock | 9/10 | 5135 days | 1% |
| Plomp | 9/10 | 5136 days | 1% |
| Eva Stauderova | 10/10 | 5151 days | 1% |
| Robert Smith | 10/10 | 5151 days | 1% |
| Bas Geerts | 9/10 | 5153 days | 1% |
| Derek Archibald | 9/10 | 5153 days | 1% |
| Kiefer Osterrieder | 10/10 | 5155 days | 1% |
| John Winter | 9/10 | 5522 days | 1% |
| glenmh | 10/10 | 5525 days | 1% |
| Steve Canner | 8/10 | 5525 days | 1% |
| Anne Heriot | 10/10 | 5537 days | 1% |
| catdonjaime | 10/10 | 5580 days | 1% |
| CarolB | 10/10 | 5865 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 50 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 47 | -0.93% |
| 48 | -0.95% |
| 49 | -0.97% |
| 50 | -0.98% |
| 51 | -1.00% |
| 52 | -1.02% |
| 53 | -1.04% |
| … | … |
Balancing Adjustment
1.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.