Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
197 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 203 reviews. There are 197 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 135 |
|
69% |
| 9/10 | 40 |
|
20% |
| 8/10 | 13 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.45% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.45% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kane | 10/10 | 227 days | 100% |
| Susan Boyton | 10/10 | 227 days | 100% |
| Anna T | 4/10 | 257 days | 65% |
| Steve | 6/10 | 347 days | 83% |
| Glenda | 1/10 | 469 days | 37% |
| Taylor | 10/10 | 592 days | 82% |
| Ka Gill | 9/10 | 592 days | 82% |
| Rachel | 10/10 | 682 days | 76% |
| Jim Dodd | 10/10 | 713 days | 73% |
| Paul | 1/10 | 713 days | 30% |
| Chris | 8/10 | 774 days | 66% |
| Andre Castro | 10/10 | 835 days | 62% |
| Donna Harbidge | 10/10 | 835 days | 62% |
| Kelsey | 10/10 | 927 days | 53% |
| Christa | 10/10 | 927 days | 53% |
| J. Roesener | 10/10 | 958 days | 49% |
| Maggie Hirt | 10/10 | 958 days | 49% |
| 小B | 9/10 | 988 days | 46% |
| Beswick Family | 10/10 | 988 days | 46% |
| Kilee Leblanc | 10/10 | 988 days | 46% |
| Daniel Bez | 10/10 | 988 days | 46% |
| Marketa Sumara | 10/10 | 1109 days | 35% |
| Andy | 5/10 | 1109 days | 27% |
| Lottie | 10/10 | 1323 days | 20% |
| Eleanor and Keith | 10/10 | 1443 days | 14% |
| Caitlin | 9/10 | 1749 days | 5% |
| Hannah | 10/10 | 1961 days | 5% |
| David | 10/10 | 2022 days | 5% |
| Justin | 10/10 | 2114 days | 5% |
| Robert Adler | 10/10 | 2114 days | 5% |
| Liz Wade | 9/10 | 2143 days | 4% |
| Mika Feng | 10/10 | 2174 days | 4% |
| Natalie | 1/10 | 2174 days | 2% |
| Adam | 8/10 | 2235 days | 4% |
| Ayesha Solomon | 10/10 | 2235 days | 4% |
| Adrian Macdonald | 9/10 | 2266 days | 4% |
| Matilda | 10/10 | 2358 days | 4% |
| David | 10/10 | 2449 days | 4% |
| JM | 10/10 | 2449 days | 4% |
| Sarah Everett | 10/10 | 2449 days | 4% |
| kim thomas | 9/10 | 2480 days | 4% |
| Botond Seres | 10/10 | 2480 days | 4% |
| Sir Ed | 1/10 | 2508 days | 2% |
| Lucinda | 10/10 | 2508 days | 4% |
| Liz | 9/10 | 2539 days | 4% |
| Jyoti | 3/10 | 2570 days | 2% |
| Julie Barclay | 10/10 | 2570 days | 4% |
| Scooper | 10/10 | 2661 days | 3% |
| Jenny | 8/10 | 2784 days | 3% |
| Antony Wilson | 10/10 | 2814 days | 3% |
| S Becker | 10/10 | 2814 days | 3% |
| Matt | 10/10 | 2814 days | 3% |
| Antony Lewis | 10/10 | 2814 days | 3% |
| Richard | 9/10 | 2814 days | 3% |
| Boguslaw MAKIELLO | 10/10 | 2828 days | 2% |
| Nathaniel Bond | 10/10 | 2843 days | 2% |
| Carl Elliott | 10/10 | 2845 days | 3% |
| Bob | 10/10 | 2845 days | 3% |
| Nigel & Annie Dale | 10/10 | 2873 days | 3% |
| Luis Vigil Vidal | 10/10 | 2887 days | 2% |
| Helen Bond | 10/10 | 2904 days | 3% |
| Eversons | 9/10 | 2904 days | 3% |
| Maggie Crowe | 10/10 | 2920 days | 3% |
| Thomas Krasowski | 10/10 | 2922 days | 3% |
| Joe Barnett | 10/10 | 2944 days | 3% |
| Samantha Brewin | 10/10 | 2976 days | 3% |
| Jozef Pinkerton | 10/10 | 3016 days | 3% |
| Andy Dearman | 10/10 | 3046 days | 3% |
| Yee Ling Teo | 10/10 | 3157 days | 2% |
| Belinda Clarke | 10/10 | 3183 days | 2% |
| Jason Perks | 9/10 | 3216 days | 2% |
| Peter Armstrong | 9/10 | 3238 days | 2% |
| Victoria Strong | 10/10 | 3267 days | 2% |
| Rebecca Lindsey | 8/10 | 3269 days | 2% |
| Shelley Warkentin | 9/10 | 3300 days | 2% |
| Andries Lubbe | 10/10 | 3330 days | 2% |
| S Webb | 10/10 | 3330 days | 2% |
| Rik Wiel | 9/10 | 3351 days | 2% |
| Edward De Sousa | 10/10 | 3406 days | 2% |
| Stuart Jeffrey | 9/10 | 3422 days | 2% |
| Cameron Page | 10/10 | 3456 days | 2% |
| Michelle Cheyne | 10/10 | 3480 days | 2% |
| Anshuman Bhagwat | 5/10 | 3483 days | 1% |
| Jennifer Ellis | 8/10 | 3493 days | 2% |
| Bill Priddy | 8/10 | 3575 days | 2% |
| Belinda Horn | 10/10 | 3575 days | 2% |
| Ann-Catherine Deblon | 9/10 | 3577 days | 2% |
| Helena Bond | 8/10 | 3580 days | 2% |
| Jane Louise Stokes | 8/10 | 3589 days | 2% |
| Alex Macdonald | 10/10 | 3604 days | 2% |
| Glinys Weller | 10/10 | 3621 days | 2% |
| Laura Daly | 10/10 | 3624 days | 1% |
| Stephanie Mouat | 9/10 | 3635 days | 1% |
| Sam Brydon | 10/10 | 3635 days | 1% |
| Yung Ok Yoo | 8/10 | 3636 days | 1% |
| Sarah Gurney | 8/10 | 3664 days | 1% |
| Janelle Sterling | 10/10 | 3693 days | 1% |
| Thijs Zaadnoordijk | 10/10 | 3696 days | 1% |
| Flurg McSpong | 10/10 | 3727 days | 1% |
| Mary Foster | 10/10 | 3757 days | 1% |
| Viki Ziemba | 10/10 | 3757 days | 1% |
| Jan mentink | 9/10 | 3782 days | 1% |
| Jan Mentink | 10/10 | 3784 days | 1% |
| Jane Monro | 10/10 | 3819 days | 1% |
| Sally Smith | 10/10 | 3848 days | 1% |
| Mark Sandbrook | 10/10 | 3910 days | 1% |
| Andrew Jones | 8/10 | 3941 days | 1% |
| Christine Andersen | 10/10 | 3941 days | 1% |
| Jan Collins | 10/10 | 3959 days | 1% |
| Andrew Stace | 10/10 | 4000 days | 1% |
| Christian Roerig | 10/10 | 4000 days | 1% |
| Elham Isari | 10/10 | 4050 days | 1% |
| SUE COLEMAN | 9/10 | 4061 days | 1% |
| Sidney Stokkers | 9/10 | 4092 days | 1% |
| Derek van Niekerk | 10/10 | 4153 days | 0% |
| Andrew Kermode | 10/10 | 4184 days | 0% |
| Michelle K | 10/10 | 4245 days | 0% |
| Eve Clemens | 10/10 | 4245 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4245 days | 0% |
| Mark Ovens | 10/10 | 4275 days | 0% |
| Heike Heller | 9/10 | 4284 days | 0% |
| Walter Neff | 10/10 | 4334 days | 0% |
| Marianne Bergstrøm Matzen | 10/10 | 4365 days | 0% |
| Susan Kirkham | 10/10 | 4365 days | 0% |
| Simon Heffer | 10/10 | 4365 days | 0% |
| Paul Wood | 9/10 | 4396 days | 1% |
| griff griffiths | 9/10 | 4396 days | 1% |
| J Murphy | 9/10 | 4426 days | 1% |
| Kiwix3 | 10/10 | 4457 days | 1% |
| I & K Urquhart | 10/10 | 4518 days | 1% |
| Gary Greenwell | 10/10 | 4549 days | 1% |
| Pierre Cinquin | 9/10 | 4598 days | 1% |
| Chris Quarre | 10/10 | 4610 days | 1% |
| M Morgan | 10/10 | 4640 days | 1% |
| Grantygrant | 10/10 | 4640 days | 1% |
| Ted Pointing | 10/10 | 4640 days | 1% |
| Ron Stenhouse | 10/10 | 4640 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4640 days | 1% |
| Peti 10 | 10/10 | 4671 days | 1% |
| Julian Roots | 9/10 | 4671 days | 1% |
| M Branche | 9/10 | 4673 days | 1% |
| Malgorzata | 10/10 | 4675 days | 1% |
| Michal | 10/10 | 4675 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4675 days | 1% |
| brian barran | 9/10 | 4699 days | 1% |
| Nigel Williams | 10/10 | 4730 days | 1% |
| William Notcutt | 10/10 | 4730 days | 1% |
| Moni Sangoi | 9/10 | 4730 days | 1% |
| paulchris | 10/10 | 4761 days | 1% |
| doepie277 | 10/10 | 4761 days | 1% |
| Frank and Suzanne | 9/10 | 4761 days | 1% |
| Alex Laidlaw | 10/10 | 4768 days | 1% |
| gigi29 | 10/10 | 4791 days | 1% |
| Anthony Croton | 10/10 | 4822 days | 1% |
| CollyLuke | 10/10 | 4852 days | 1% |
| Ryan J | 10/10 | 4852 days | 1% |
| sueadegizmo | 10/10 | 4944 days | 1% |
| Carlin | 10/10 | 4944 days | 1% |
| Adam_Heath | 10/10 | 4944 days | 1% |
| Waldo Andersen | 10/10 | 5005 days | 1% |
| Daniel Patricia | 10/10 | 5039 days | 1% |
| Mike & Julia Stone | 10/10 | 5041 days | 1% |
| Bottoms | 9/10 | 5046 days | 1% |
| Hazel & Alan Damerell | 10/10 | 5047 days | 1% |
| Dieter Mangold | 9/10 | 5048 days | 1% |
| Lyn Deavin | 8/10 | 5048 days | 1% |
| Robert McIlraith | 10/10 | 5051 days | 1% |
| Marian Stolker | 10/10 | 5052 days | 1% |
| elaineandbob | 10/10 | 5065 days | 1% |
| Berry | 10/10 | 5138 days | 1% |
| Richard Lechevallier | 10/10 | 5144 days | 1% |
| qofd | 10/10 | 5341 days | 1% |
| Stephen Hunt | 10/10 | 5367 days | 1% |
| Weez18 | 10/10 | 5371 days | 1% |
| Karin Kueng | 10/10 | 5390 days | 1% |
| bryfrance | 10/10 | 5392 days | 1% |
| Ellie Thompson | 10/10 | 5394 days | 1% |
| Diane Johnston | 9/10 | 5395 days | 1% |
| Beat & Connie | 10/10 | 5396 days | 1% |
| Patrick Schaad | 9/10 | 5396 days | 1% |
| Adrian Beckett | 10/10 | 5398 days | 1% |
| Simon Vickers | 10/10 | 5401 days | 1% |
| Pein van Nosrt | 9/10 | 5401 days | 1% |
| LandJ | 9/10 | 5402 days | 1% |
| Eva Bock | 9/10 | 5405 days | 1% |
| Plomp | 9/10 | 5406 days | 1% |
| Eva Stauderova | 10/10 | 5421 days | 1% |
| Robert Smith | 10/10 | 5421 days | 1% |
| Bas Geerts | 9/10 | 5423 days | 1% |
| Derek Archibald | 9/10 | 5423 days | 1% |
| Kiefer Osterrieder | 10/10 | 5425 days | 1% |
| John Winter | 9/10 | 5792 days | 1% |
| glenmh | 10/10 | 5795 days | 1% |
| Steve Canner | 8/10 | 5795 days | 1% |
| Anne Heriot | 10/10 | 5807 days | 1% |
| catdonjaime | 10/10 | 5850 days | 1% |
| CarolB | 10/10 | 6135 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.