Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
201 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 207 reviews. There are 201 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 137 |
|
68% |
| 9/10 | 41 |
|
20% |
| 8/10 | 14 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.43% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.43% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 201 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dee | 10/10 | 105 days | 100% |
| Nathalie Glazier | 10/10 | 166 days | 99% |
| Daphne Janssaud | 9/10 | 166 days | 98% |
| CARLOS LUCAS | 8/10 | 194 days | 97% |
| Kane | 10/10 | 470 days | 88% |
| Susan Boyton | 10/10 | 470 days | 88% |
| Anna T | 4/10 | 500 days | 56% |
| Steve | 6/10 | 590 days | 69% |
| Glenda | 1/10 | 712 days | 29% |
| Taylor | 10/10 | 835 days | 61% |
| Ka Gill | 9/10 | 835 days | 60% |
| Rachel | 10/10 | 925 days | 51% |
| Jim Dodd | 10/10 | 956 days | 48% |
| Paul | 1/10 | 956 days | 20% |
| Chris | 8/10 | 1017 days | 42% |
| Andre Castro | 10/10 | 1078 days | 37% |
| Donna Harbidge | 10/10 | 1078 days | 37% |
| Kelsey | 10/10 | 1170 days | 30% |
| Christa | 10/10 | 1170 days | 30% |
| J. Roesener | 10/10 | 1201 days | 27% |
| Maggie Hirt | 10/10 | 1201 days | 27% |
| 小B | 9/10 | 1231 days | 25% |
| Beswick Family | 10/10 | 1231 days | 25% |
| Kilee Leblanc | 10/10 | 1231 days | 25% |
| Daniel Bez | 10/10 | 1231 days | 25% |
| Marketa Sumara | 10/10 | 1352 days | 18% |
| Andy | 5/10 | 1352 days | 14% |
| Lottie | 10/10 | 1566 days | 9% |
| Eleanor and Keith | 10/10 | 1686 days | 6% |
| Caitlin | 9/10 | 1992 days | 5% |
| Hannah | 10/10 | 2204 days | 4% |
| David | 10/10 | 2265 days | 4% |
| Justin | 10/10 | 2357 days | 4% |
| Robert Adler | 10/10 | 2357 days | 4% |
| Liz Wade | 9/10 | 2386 days | 4% |
| Mika Feng | 10/10 | 2417 days | 4% |
| Natalie | 1/10 | 2417 days | 1% |
| Adam | 8/10 | 2478 days | 4% |
| Ayesha Solomon | 10/10 | 2478 days | 4% |
| Adrian Macdonald | 9/10 | 2509 days | 4% |
| Matilda | 10/10 | 2601 days | 3% |
| David | 10/10 | 2692 days | 3% |
| JM | 10/10 | 2692 days | 3% |
| Sarah Everett | 10/10 | 2692 days | 3% |
| kim thomas | 9/10 | 2723 days | 3% |
| Botond Seres | 10/10 | 2723 days | 3% |
| Sir Ed | 1/10 | 2751 days | 1% |
| Lucinda | 10/10 | 2751 days | 3% |
| Liz | 9/10 | 2782 days | 3% |
| Jyoti | 3/10 | 2813 days | 2% |
| Julie Barclay | 10/10 | 2813 days | 3% |
| Scooper | 10/10 | 2904 days | 3% |
| Jenny | 8/10 | 3027 days | 3% |
| Antony Wilson | 10/10 | 3057 days | 3% |
| S Becker | 10/10 | 3057 days | 3% |
| Matt | 10/10 | 3057 days | 3% |
| Antony Lewis | 10/10 | 3057 days | 3% |
| Richard | 9/10 | 3057 days | 2% |
| Boguslaw MAKIELLO | 10/10 | 3071 days | 2% |
| Nathaniel Bond | 10/10 | 3086 days | 2% |
| Carl Elliott | 10/10 | 3088 days | 2% |
| Bob | 10/10 | 3088 days | 2% |
| Nigel & Annie Dale | 10/10 | 3116 days | 2% |
| Luis Vigil Vidal | 10/10 | 3130 days | 2% |
| Helen Bond | 10/10 | 3147 days | 2% |
| Eversons | 9/10 | 3147 days | 2% |
| Maggie Crowe | 10/10 | 3163 days | 2% |
| Thomas Krasowski | 10/10 | 3165 days | 2% |
| Joe Barnett | 10/10 | 3187 days | 2% |
| Samantha Brewin | 10/10 | 3219 days | 2% |
| Jozef Pinkerton | 10/10 | 3259 days | 2% |
| Andy Dearman | 10/10 | 3289 days | 2% |
| Yee Ling Teo | 10/10 | 3400 days | 2% |
| Belinda Clarke | 10/10 | 3426 days | 2% |
| Jason Perks | 9/10 | 3459 days | 2% |
| Peter Armstrong | 9/10 | 3481 days | 2% |
| Victoria Strong | 10/10 | 3510 days | 2% |
| Rebecca Lindsey | 8/10 | 3512 days | 2% |
| Shelley Warkentin | 9/10 | 3543 days | 2% |
| Andries Lubbe | 10/10 | 3573 days | 2% |
| S Webb | 10/10 | 3573 days | 2% |
| Rik Wiel | 9/10 | 3594 days | 1% |
| Edward De Sousa | 10/10 | 3649 days | 1% |
| Stuart Jeffrey | 9/10 | 3665 days | 1% |
| Cameron Page | 10/10 | 3699 days | 1% |
| Michelle Cheyne | 10/10 | 3723 days | 1% |
| Anshuman Bhagwat | 5/10 | 3726 days | 1% |
| Jennifer Ellis | 8/10 | 3736 days | 1% |
| Bill Priddy | 8/10 | 3818 days | 1% |
| Belinda Horn | 10/10 | 3818 days | 1% |
| Ann-Catherine Deblon | 9/10 | 3820 days | 1% |
| Helena Bond | 8/10 | 3823 days | 1% |
| Jane Louise Stokes | 8/10 | 3832 days | 1% |
| Alex Macdonald | 10/10 | 3847 days | 1% |
| Glinys Weller | 10/10 | 3864 days | 1% |
| Laura Daly | 10/10 | 3867 days | 1% |
| Stephanie Mouat | 9/10 | 3878 days | 1% |
| Sam Brydon | 10/10 | 3878 days | 1% |
| Yung Ok Yoo | 8/10 | 3879 days | 1% |
| Sarah Gurney | 8/10 | 3907 days | 1% |
| Janelle Sterling | 10/10 | 3936 days | 1% |
| Thijs Zaadnoordijk | 10/10 | 3939 days | 1% |
| Flurg McSpong | 10/10 | 3970 days | 1% |
| Mary Foster | 10/10 | 4000 days | 1% |
| Viki Ziemba | 10/10 | 4000 days | 1% |
| Jan mentink | 9/10 | 4025 days | 1% |
| Jan Mentink | 10/10 | 4027 days | 1% |
| Jane Monro | 10/10 | 4062 days | 1% |
| Sally Smith | 10/10 | 4091 days | 0% |
| Mark Sandbrook | 10/10 | 4153 days | 0% |
| Andrew Jones | 8/10 | 4184 days | 0% |
| Christine Andersen | 10/10 | 4184 days | 0% |
| Jan Collins | 10/10 | 4202 days | 0% |
| Andrew Stace | 10/10 | 4243 days | 0% |
| Christian Roerig | 10/10 | 4243 days | 0% |
| Elham Isari | 10/10 | 4293 days | 0% |
| SUE COLEMAN | 9/10 | 4304 days | 0% |
| Sidney Stokkers | 9/10 | 4335 days | 0% |
| Derek van Niekerk | 10/10 | 4396 days | 1% |
| Andrew Kermode | 10/10 | 4427 days | 1% |
| Michelle K | 10/10 | 4488 days | 1% |
| Eve Clemens | 10/10 | 4488 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4488 days | 1% |
| Mark Ovens | 10/10 | 4518 days | 1% |
| Heike Heller | 9/10 | 4527 days | 1% |
| Walter Neff | 10/10 | 4577 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4608 days | 1% |
| Susan Kirkham | 10/10 | 4608 days | 1% |
| Simon Heffer | 10/10 | 4608 days | 1% |
| Paul Wood | 9/10 | 4639 days | 1% |
| griff griffiths | 9/10 | 4639 days | 1% |
| J Murphy | 9/10 | 4669 days | 1% |
| Kiwix3 | 10/10 | 4700 days | 1% |
| I & K Urquhart | 10/10 | 4761 days | 1% |
| Gary Greenwell | 10/10 | 4792 days | 1% |
| Pierre Cinquin | 9/10 | 4841 days | 1% |
| Chris Quarre | 10/10 | 4853 days | 1% |
| M Morgan | 10/10 | 4883 days | 1% |
| Grantygrant | 10/10 | 4883 days | 1% |
| Ted Pointing | 10/10 | 4883 days | 1% |
| Ron Stenhouse | 10/10 | 4883 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4883 days | 1% |
| Peti 10 | 10/10 | 4914 days | 1% |
| Julian Roots | 9/10 | 4914 days | 1% |
| M Branche | 9/10 | 4916 days | 1% |
| Malgorzata | 10/10 | 4918 days | 1% |
| Michal | 10/10 | 4918 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4918 days | 1% |
| brian barran | 9/10 | 4942 days | 1% |
| Nigel Williams | 10/10 | 4973 days | 1% |
| William Notcutt | 10/10 | 4973 days | 1% |
| Moni Sangoi | 9/10 | 4973 days | 1% |
| paulchris | 10/10 | 5004 days | 1% |
| doepie277 | 10/10 | 5004 days | 1% |
| Frank and Suzanne | 9/10 | 5004 days | 1% |
| Alex Laidlaw | 10/10 | 5011 days | 1% |
| gigi29 | 10/10 | 5034 days | 1% |
| Anthony Croton | 10/10 | 5065 days | 1% |
| CollyLuke | 10/10 | 5095 days | 1% |
| Ryan J | 10/10 | 5095 days | 1% |
| sueadegizmo | 10/10 | 5187 days | 1% |
| Carlin | 10/10 | 5187 days | 1% |
| Adam_Heath | 10/10 | 5187 days | 1% |
| Waldo Andersen | 10/10 | 5248 days | 1% |
| Daniel Patricia | 10/10 | 5282 days | 1% |
| Mike & Julia Stone | 10/10 | 5284 days | 1% |
| Bottoms | 9/10 | 5289 days | 1% |
| Hazel & Alan Damerell | 10/10 | 5290 days | 1% |
| Dieter Mangold | 9/10 | 5291 days | 1% |
| Lyn Deavin | 8/10 | 5291 days | 1% |
| Robert McIlraith | 10/10 | 5294 days | 1% |
| Marian Stolker | 10/10 | 5295 days | 1% |
| elaineandbob | 10/10 | 5308 days | 1% |
| Berry | 10/10 | 5381 days | 1% |
| Richard Lechevallier | 10/10 | 5387 days | 1% |
| qofd | 10/10 | 5584 days | 1% |
| Stephen Hunt | 10/10 | 5610 days | 1% |
| Weez18 | 10/10 | 5614 days | 1% |
| Karin Kueng | 10/10 | 5633 days | 1% |
| bryfrance | 10/10 | 5635 days | 1% |
| Ellie Thompson | 10/10 | 5637 days | 1% |
| Diane Johnston | 9/10 | 5638 days | 1% |
| Beat & Connie | 10/10 | 5639 days | 1% |
| Patrick Schaad | 9/10 | 5639 days | 1% |
| Adrian Beckett | 10/10 | 5641 days | 1% |
| Simon Vickers | 10/10 | 5644 days | 1% |
| Pein van Nosrt | 9/10 | 5644 days | 1% |
| LandJ | 9/10 | 5645 days | 1% |
| Eva Bock | 9/10 | 5648 days | 1% |
| Plomp | 9/10 | 5649 days | 1% |
| Eva Stauderova | 10/10 | 5664 days | 1% |
| Robert Smith | 10/10 | 5664 days | 1% |
| Bas Geerts | 9/10 | 5666 days | 1% |
| Derek Archibald | 9/10 | 5666 days | 1% |
| Kiefer Osterrieder | 10/10 | 5668 days | 1% |
| John Winter | 9/10 | 6035 days | 1% |
| glenmh | 10/10 | 6038 days | 1% |
| Steve Canner | 8/10 | 6038 days | 1% |
| Anne Heriot | 10/10 | 6050 days | 1% |
| catdonjaime | 10/10 | 6093 days | 1% |
| CarolB | 10/10 | 6378 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 115 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 86 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 83 | -0.95% |
| 84 | -0.96% |
| 85 | -0.97% |
| 86 | -0.98% |
| 87 | -0.99% |
| 88 | -1.00% |
| 89 | -1.01% |
| … | … |
Balancing Adjustment
1.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.