Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
197 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 203 reviews. There are 197 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 197 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 135 |
|
69% |
| 9/10 | 40 |
|
20% |
| 8/10 | 13 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.45% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.45% and is based on 197 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 197 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kane | 10/10 | 218 days | 100% |
| Susan Boyton | 10/10 | 218 days | 100% |
| Anna T | 4/10 | 248 days | 65% |
| Steve | 6/10 | 338 days | 83% |
| Glenda | 1/10 | 460 days | 37% |
| Taylor | 10/10 | 583 days | 83% |
| Ka Gill | 9/10 | 583 days | 82% |
| Rachel | 10/10 | 673 days | 76% |
| Jim Dodd | 10/10 | 704 days | 74% |
| Paul | 1/10 | 704 days | 30% |
| Chris | 8/10 | 765 days | 67% |
| Andre Castro | 10/10 | 826 days | 63% |
| Donna Harbidge | 10/10 | 826 days | 63% |
| Kelsey | 10/10 | 918 days | 53% |
| Christa | 10/10 | 918 days | 53% |
| J. Roesener | 10/10 | 949 days | 50% |
| Maggie Hirt | 10/10 | 949 days | 50% |
| 小B | 9/10 | 979 days | 47% |
| Beswick Family | 10/10 | 979 days | 47% |
| Kilee Leblanc | 10/10 | 979 days | 47% |
| Daniel Bez | 10/10 | 979 days | 47% |
| Marketa Sumara | 10/10 | 1100 days | 36% |
| Andy | 5/10 | 1100 days | 27% |
| Lottie | 10/10 | 1314 days | 20% |
| Eleanor and Keith | 10/10 | 1434 days | 14% |
| Caitlin | 9/10 | 1740 days | 5% |
| Hannah | 10/10 | 1952 days | 5% |
| David | 10/10 | 2013 days | 5% |
| Justin | 10/10 | 2105 days | 5% |
| Robert Adler | 10/10 | 2105 days | 5% |
| Liz Wade | 9/10 | 2133 days | 4% |
| Mika Feng | 10/10 | 2164 days | 4% |
| Natalie | 1/10 | 2165 days | 2% |
| Adam | 8/10 | 2226 days | 4% |
| Ayesha Solomon | 10/10 | 2226 days | 4% |
| Adrian Macdonald | 9/10 | 2256 days | 4% |
| Matilda | 10/10 | 2349 days | 4% |
| David | 10/10 | 2440 days | 4% |
| JM | 10/10 | 2440 days | 4% |
| Sarah Everett | 10/10 | 2440 days | 4% |
| kim thomas | 9/10 | 2471 days | 4% |
| Botond Seres | 10/10 | 2471 days | 4% |
| Sir Ed | 1/10 | 2498 days | 1% |
| Lucinda | 10/10 | 2499 days | 4% |
| Liz | 9/10 | 2530 days | 4% |
| Jyoti | 3/10 | 2561 days | 2% |
| Julie Barclay | 10/10 | 2561 days | 4% |
| Scooper | 10/10 | 2652 days | 3% |
| Jenny | 8/10 | 2775 days | 3% |
| Antony Wilson | 10/10 | 2804 days | 3% |
| S Becker | 10/10 | 2805 days | 3% |
| Matt | 10/10 | 2805 days | 3% |
| Antony Lewis | 10/10 | 2805 days | 3% |
| Richard | 9/10 | 2805 days | 3% |
| Boguslaw MAKIELLO | 10/10 | 2819 days | 2% |
| Nathaniel Bond | 10/10 | 2834 days | 2% |
| Carl Elliott | 10/10 | 2836 days | 3% |
| Bob | 10/10 | 2836 days | 3% |
| Nigel & Annie Dale | 10/10 | 2863 days | 3% |
| Luis Vigil Vidal | 10/10 | 2878 days | 2% |
| Helen Bond | 10/10 | 2895 days | 3% |
| Eversons | 9/10 | 2895 days | 3% |
| Maggie Crowe | 10/10 | 2911 days | 3% |
| Thomas Krasowski | 10/10 | 2913 days | 3% |
| Joe Barnett | 10/10 | 2935 days | 3% |
| Samantha Brewin | 10/10 | 2967 days | 3% |
| Jozef Pinkerton | 10/10 | 3007 days | 3% |
| Andy Dearman | 10/10 | 3037 days | 3% |
| Yee Ling Teo | 10/10 | 3148 days | 2% |
| Belinda Clarke | 10/10 | 3174 days | 2% |
| Jason Perks | 9/10 | 3207 days | 2% |
| Peter Armstrong | 9/10 | 3228 days | 2% |
| Victoria Strong | 10/10 | 3258 days | 2% |
| Rebecca Lindsey | 8/10 | 3259 days | 2% |
| Shelley Warkentin | 9/10 | 3290 days | 2% |
| Andries Lubbe | 10/10 | 3320 days | 2% |
| S Webb | 10/10 | 3320 days | 2% |
| Rik Wiel | 9/10 | 3342 days | 2% |
| Edward De Sousa | 10/10 | 3397 days | 2% |
| Stuart Jeffrey | 9/10 | 3412 days | 2% |
| Cameron Page | 10/10 | 3447 days | 2% |
| Michelle Cheyne | 10/10 | 3471 days | 2% |
| Anshuman Bhagwat | 5/10 | 3474 days | 1% |
| Jennifer Ellis | 8/10 | 3484 days | 2% |
| Bill Priddy | 8/10 | 3565 days | 2% |
| Belinda Horn | 10/10 | 3566 days | 2% |
| Ann-Catherine Deblon | 9/10 | 3568 days | 2% |
| Helena Bond | 8/10 | 3571 days | 2% |
| Jane Louise Stokes | 8/10 | 3580 days | 2% |
| Alex Macdonald | 10/10 | 3594 days | 2% |
| Glinys Weller | 10/10 | 3612 days | 1% |
| Laura Daly | 10/10 | 3615 days | 1% |
| Stephanie Mouat | 9/10 | 3625 days | 1% |
| Sam Brydon | 10/10 | 3625 days | 1% |
| Yung Ok Yoo | 8/10 | 3627 days | 1% |
| Sarah Gurney | 8/10 | 3655 days | 1% |
| Janelle Sterling | 10/10 | 3684 days | 1% |
| Thijs Zaadnoordijk | 10/10 | 3686 days | 1% |
| Flurg McSpong | 10/10 | 3717 days | 1% |
| Mary Foster | 10/10 | 3747 days | 1% |
| Viki Ziemba | 10/10 | 3748 days | 1% |
| Jan mentink | 9/10 | 3773 days | 1% |
| Jan Mentink | 10/10 | 3775 days | 1% |
| Jane Monro | 10/10 | 3809 days | 1% |
| Sally Smith | 10/10 | 3839 days | 1% |
| Mark Sandbrook | 10/10 | 3900 days | 1% |
| Andrew Jones | 8/10 | 3931 days | 1% |
| Christine Andersen | 10/10 | 3931 days | 1% |
| Jan Collins | 10/10 | 3950 days | 1% |
| Andrew Stace | 10/10 | 3990 days | 1% |
| Christian Roerig | 10/10 | 3990 days | 1% |
| Elham Isari | 10/10 | 4041 days | 0% |
| SUE COLEMAN | 9/10 | 4051 days | 1% |
| Sidney Stokkers | 9/10 | 4082 days | 1% |
| Derek van Niekerk | 10/10 | 4144 days | 0% |
| Andrew Kermode | 10/10 | 4175 days | 0% |
| Michelle K | 10/10 | 4236 days | 0% |
| Eve Clemens | 10/10 | 4236 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4236 days | 0% |
| Mark Ovens | 10/10 | 4266 days | 0% |
| Heike Heller | 9/10 | 4275 days | 0% |
| Walter Neff | 10/10 | 4325 days | 0% |
| Marianne Bergstrøm Matzen | 10/10 | 4356 days | 0% |
| Susan Kirkham | 10/10 | 4356 days | 0% |
| Simon Heffer | 10/10 | 4356 days | 0% |
| Paul Wood | 9/10 | 4387 days | 1% |
| griff griffiths | 9/10 | 4387 days | 1% |
| J Murphy | 9/10 | 4417 days | 1% |
| Kiwix3 | 10/10 | 4448 days | 1% |
| I & K Urquhart | 10/10 | 4509 days | 1% |
| Gary Greenwell | 10/10 | 4540 days | 1% |
| Pierre Cinquin | 9/10 | 4589 days | 1% |
| Chris Quarre | 10/10 | 4601 days | 1% |
| M Morgan | 10/10 | 4631 days | 1% |
| Grantygrant | 10/10 | 4631 days | 1% |
| Ted Pointing | 10/10 | 4631 days | 1% |
| Ron Stenhouse | 10/10 | 4631 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4631 days | 1% |
| Peti 10 | 10/10 | 4662 days | 1% |
| Julian Roots | 9/10 | 4662 days | 1% |
| M Branche | 9/10 | 4664 days | 1% |
| Malgorzata | 10/10 | 4666 days | 1% |
| Michal | 10/10 | 4666 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4666 days | 1% |
| brian barran | 9/10 | 4690 days | 1% |
| Nigel Williams | 10/10 | 4721 days | 1% |
| William Notcutt | 10/10 | 4721 days | 1% |
| Moni Sangoi | 9/10 | 4721 days | 1% |
| paulchris | 10/10 | 4752 days | 1% |
| doepie277 | 10/10 | 4752 days | 1% |
| Frank and Suzanne | 9/10 | 4752 days | 1% |
| Alex Laidlaw | 10/10 | 4759 days | 1% |
| gigi29 | 10/10 | 4782 days | 1% |
| Anthony Croton | 10/10 | 4813 days | 1% |
| CollyLuke | 10/10 | 4843 days | 1% |
| Ryan J | 10/10 | 4843 days | 1% |
| sueadegizmo | 10/10 | 4935 days | 1% |
| Carlin | 10/10 | 4935 days | 1% |
| Adam_Heath | 10/10 | 4935 days | 1% |
| Waldo Andersen | 10/10 | 4996 days | 1% |
| Daniel Patricia | 10/10 | 5030 days | 1% |
| Mike & Julia Stone | 10/10 | 5032 days | 1% |
| Bottoms | 9/10 | 5037 days | 1% |
| Hazel & Alan Damerell | 10/10 | 5038 days | 1% |
| Dieter Mangold | 9/10 | 5039 days | 1% |
| Lyn Deavin | 8/10 | 5039 days | 1% |
| Robert McIlraith | 10/10 | 5042 days | 1% |
| Marian Stolker | 10/10 | 5043 days | 1% |
| elaineandbob | 10/10 | 5056 days | 1% |
| Berry | 10/10 | 5129 days | 1% |
| Richard Lechevallier | 10/10 | 5135 days | 1% |
| qofd | 10/10 | 5332 days | 1% |
| Stephen Hunt | 10/10 | 5358 days | 1% |
| Weez18 | 10/10 | 5362 days | 1% |
| Karin Kueng | 10/10 | 5381 days | 1% |
| bryfrance | 10/10 | 5383 days | 1% |
| Ellie Thompson | 10/10 | 5385 days | 1% |
| Diane Johnston | 9/10 | 5386 days | 1% |
| Beat & Connie | 10/10 | 5387 days | 1% |
| Patrick Schaad | 9/10 | 5387 days | 1% |
| Adrian Beckett | 10/10 | 5389 days | 1% |
| Simon Vickers | 10/10 | 5392 days | 1% |
| Pein van Nosrt | 9/10 | 5392 days | 1% |
| LandJ | 9/10 | 5393 days | 1% |
| Eva Bock | 9/10 | 5396 days | 1% |
| Plomp | 9/10 | 5397 days | 1% |
| Eva Stauderova | 10/10 | 5412 days | 1% |
| Robert Smith | 10/10 | 5412 days | 1% |
| Bas Geerts | 9/10 | 5414 days | 1% |
| Derek Archibald | 9/10 | 5414 days | 1% |
| Kiefer Osterrieder | 10/10 | 5416 days | 1% |
| John Winter | 9/10 | 5783 days | 1% |
| glenmh | 10/10 | 5786 days | 1% |
| Steve Canner | 8/10 | 5786 days | 1% |
| Anne Heriot | 10/10 | 5798 days | 1% |
| catdonjaime | 10/10 | 5841 days | 1% |
| CarolB | 10/10 | 6126 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 194 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 191 | -3.89% |
| 192 | -3.91% |
| 193 | -3.93% |
| 194 | -3.95% |
| 195 | -3.97% |
| 196 | -3.99% |
| 197 | -4.01% |
| … | … |
Balancing Adjustment
1.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.