Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
201 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 207 reviews. There are 201 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 137 |
|
68% |
| 9/10 | 41 |
|
20% |
| 8/10 | 14 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.43% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.43% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 201 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dee | 10/10 | 117 days | 100% |
| Nathalie Glazier | 10/10 | 178 days | 99% |
| Daphne Janssaud | 9/10 | 178 days | 98% |
| CARLOS LUCAS | 8/10 | 206 days | 96% |
| Kane | 10/10 | 482 days | 87% |
| Susan Boyton | 10/10 | 482 days | 87% |
| Anna T | 4/10 | 512 days | 56% |
| Steve | 6/10 | 602 days | 69% |
| Glenda | 1/10 | 724 days | 29% |
| Taylor | 10/10 | 847 days | 60% |
| Ka Gill | 9/10 | 847 days | 59% |
| Rachel | 10/10 | 937 days | 50% |
| Jim Dodd | 10/10 | 968 days | 47% |
| Paul | 1/10 | 968 days | 19% |
| Chris | 8/10 | 1029 days | 41% |
| Andre Castro | 10/10 | 1090 days | 36% |
| Donna Harbidge | 10/10 | 1090 days | 36% |
| Kelsey | 10/10 | 1182 days | 29% |
| Christa | 10/10 | 1182 days | 29% |
| J. Roesener | 10/10 | 1213 days | 27% |
| Maggie Hirt | 10/10 | 1213 days | 27% |
| 小B | 9/10 | 1243 days | 24% |
| Beswick Family | 10/10 | 1243 days | 24% |
| Kilee Leblanc | 10/10 | 1243 days | 24% |
| Daniel Bez | 10/10 | 1243 days | 24% |
| Marketa Sumara | 10/10 | 1364 days | 17% |
| Andy | 5/10 | 1364 days | 13% |
| Lottie | 10/10 | 1578 days | 8% |
| Eleanor and Keith | 10/10 | 1698 days | 6% |
| Caitlin | 9/10 | 2004 days | 5% |
| Hannah | 10/10 | 2216 days | 4% |
| David | 10/10 | 2277 days | 4% |
| Justin | 10/10 | 2369 days | 4% |
| Robert Adler | 10/10 | 2369 days | 4% |
| Liz Wade | 9/10 | 2398 days | 4% |
| Mika Feng | 10/10 | 2429 days | 4% |
| Natalie | 1/10 | 2429 days | 1% |
| Adam | 8/10 | 2490 days | 4% |
| Ayesha Solomon | 10/10 | 2490 days | 4% |
| Adrian Macdonald | 9/10 | 2521 days | 4% |
| Matilda | 10/10 | 2613 days | 3% |
| David | 10/10 | 2704 days | 3% |
| JM | 10/10 | 2704 days | 3% |
| Sarah Everett | 10/10 | 2704 days | 3% |
| kim thomas | 9/10 | 2735 days | 3% |
| Botond Seres | 10/10 | 2735 days | 3% |
| Sir Ed | 1/10 | 2763 days | 1% |
| Lucinda | 10/10 | 2763 days | 3% |
| Liz | 9/10 | 2794 days | 3% |
| Jyoti | 3/10 | 2825 days | 2% |
| Julie Barclay | 10/10 | 2825 days | 3% |
| Scooper | 10/10 | 2916 days | 3% |
| Jenny | 8/10 | 3039 days | 3% |
| Antony Wilson | 10/10 | 3069 days | 3% |
| S Becker | 10/10 | 3069 days | 3% |
| Matt | 10/10 | 3069 days | 3% |
| Antony Lewis | 10/10 | 3069 days | 3% |
| Richard | 9/10 | 3069 days | 2% |
| Boguslaw MAKIELLO | 10/10 | 3083 days | 2% |
| Nathaniel Bond | 10/10 | 3098 days | 2% |
| Carl Elliott | 10/10 | 3100 days | 2% |
| Bob | 10/10 | 3100 days | 2% |
| Nigel & Annie Dale | 10/10 | 3128 days | 2% |
| Luis Vigil Vidal | 10/10 | 3142 days | 2% |
| Helen Bond | 10/10 | 3159 days | 2% |
| Eversons | 9/10 | 3159 days | 2% |
| Maggie Crowe | 10/10 | 3175 days | 2% |
| Thomas Krasowski | 10/10 | 3177 days | 2% |
| Joe Barnett | 10/10 | 3199 days | 2% |
| Samantha Brewin | 10/10 | 3231 days | 2% |
| Jozef Pinkerton | 10/10 | 3271 days | 2% |
| Andy Dearman | 10/10 | 3301 days | 2% |
| Yee Ling Teo | 10/10 | 3412 days | 2% |
| Belinda Clarke | 10/10 | 3438 days | 2% |
| Jason Perks | 9/10 | 3471 days | 2% |
| Peter Armstrong | 9/10 | 3493 days | 2% |
| Victoria Strong | 10/10 | 3522 days | 2% |
| Rebecca Lindsey | 8/10 | 3524 days | 2% |
| Shelley Warkentin | 9/10 | 3555 days | 2% |
| Andries Lubbe | 10/10 | 3585 days | 2% |
| S Webb | 10/10 | 3585 days | 2% |
| Rik Wiel | 9/10 | 3606 days | 1% |
| Edward De Sousa | 10/10 | 3661 days | 1% |
| Stuart Jeffrey | 9/10 | 3677 days | 1% |
| Cameron Page | 10/10 | 3711 days | 1% |
| Michelle Cheyne | 10/10 | 3735 days | 1% |
| Anshuman Bhagwat | 5/10 | 3738 days | 1% |
| Jennifer Ellis | 8/10 | 3748 days | 1% |
| Bill Priddy | 8/10 | 3830 days | 1% |
| Belinda Horn | 10/10 | 3830 days | 1% |
| Ann-Catherine Deblon | 9/10 | 3832 days | 1% |
| Helena Bond | 8/10 | 3835 days | 1% |
| Jane Louise Stokes | 8/10 | 3844 days | 1% |
| Alex Macdonald | 10/10 | 3859 days | 1% |
| Glinys Weller | 10/10 | 3876 days | 1% |
| Laura Daly | 10/10 | 3879 days | 1% |
| Stephanie Mouat | 9/10 | 3890 days | 1% |
| Sam Brydon | 10/10 | 3890 days | 1% |
| Yung Ok Yoo | 8/10 | 3891 days | 1% |
| Sarah Gurney | 8/10 | 3919 days | 1% |
| Janelle Sterling | 10/10 | 3948 days | 1% |
| Thijs Zaadnoordijk | 10/10 | 3951 days | 1% |
| Flurg McSpong | 10/10 | 3982 days | 1% |
| Mary Foster | 10/10 | 4012 days | 1% |
| Viki Ziemba | 10/10 | 4012 days | 1% |
| Jan mentink | 9/10 | 4037 days | 1% |
| Jan Mentink | 10/10 | 4039 days | 1% |
| Jane Monro | 10/10 | 4074 days | 1% |
| Sally Smith | 10/10 | 4103 days | 0% |
| Mark Sandbrook | 10/10 | 4165 days | 0% |
| Andrew Jones | 8/10 | 4196 days | 0% |
| Christine Andersen | 10/10 | 4196 days | 0% |
| Jan Collins | 10/10 | 4214 days | 0% |
| Andrew Stace | 10/10 | 4255 days | 0% |
| Christian Roerig | 10/10 | 4255 days | 0% |
| Elham Isari | 10/10 | 4305 days | 0% |
| SUE COLEMAN | 9/10 | 4316 days | 0% |
| Sidney Stokkers | 9/10 | 4347 days | 0% |
| Derek van Niekerk | 10/10 | 4408 days | 1% |
| Andrew Kermode | 10/10 | 4439 days | 1% |
| Michelle K | 10/10 | 4500 days | 1% |
| Eve Clemens | 10/10 | 4500 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4500 days | 1% |
| Mark Ovens | 10/10 | 4530 days | 1% |
| Heike Heller | 9/10 | 4539 days | 1% |
| Walter Neff | 10/10 | 4589 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4620 days | 1% |
| Susan Kirkham | 10/10 | 4620 days | 1% |
| Simon Heffer | 10/10 | 4620 days | 1% |
| Paul Wood | 9/10 | 4651 days | 1% |
| griff griffiths | 9/10 | 4651 days | 1% |
| J Murphy | 9/10 | 4681 days | 1% |
| Kiwix3 | 10/10 | 4712 days | 1% |
| I & K Urquhart | 10/10 | 4773 days | 1% |
| Gary Greenwell | 10/10 | 4804 days | 1% |
| Pierre Cinquin | 9/10 | 4853 days | 1% |
| Chris Quarre | 10/10 | 4865 days | 1% |
| M Morgan | 10/10 | 4895 days | 1% |
| Grantygrant | 10/10 | 4895 days | 1% |
| Ted Pointing | 10/10 | 4895 days | 1% |
| Ron Stenhouse | 10/10 | 4895 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4895 days | 1% |
| Peti 10 | 10/10 | 4926 days | 1% |
| Julian Roots | 9/10 | 4926 days | 1% |
| M Branche | 9/10 | 4928 days | 1% |
| Malgorzata | 10/10 | 4930 days | 1% |
| Michal | 10/10 | 4930 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4930 days | 1% |
| brian barran | 9/10 | 4954 days | 1% |
| Nigel Williams | 10/10 | 4985 days | 1% |
| William Notcutt | 10/10 | 4985 days | 1% |
| Moni Sangoi | 9/10 | 4985 days | 1% |
| paulchris | 10/10 | 5016 days | 1% |
| doepie277 | 10/10 | 5016 days | 1% |
| Frank and Suzanne | 9/10 | 5016 days | 1% |
| Alex Laidlaw | 10/10 | 5023 days | 1% |
| gigi29 | 10/10 | 5046 days | 1% |
| Anthony Croton | 10/10 | 5077 days | 1% |
| CollyLuke | 10/10 | 5107 days | 1% |
| Ryan J | 10/10 | 5107 days | 1% |
| sueadegizmo | 10/10 | 5199 days | 1% |
| Carlin | 10/10 | 5199 days | 1% |
| Adam_Heath | 10/10 | 5199 days | 1% |
| Waldo Andersen | 10/10 | 5260 days | 1% |
| Daniel Patricia | 10/10 | 5294 days | 1% |
| Mike & Julia Stone | 10/10 | 5296 days | 1% |
| Bottoms | 9/10 | 5301 days | 1% |
| Hazel & Alan Damerell | 10/10 | 5302 days | 1% |
| Dieter Mangold | 9/10 | 5303 days | 1% |
| Lyn Deavin | 8/10 | 5303 days | 1% |
| Robert McIlraith | 10/10 | 5306 days | 1% |
| Marian Stolker | 10/10 | 5307 days | 1% |
| elaineandbob | 10/10 | 5320 days | 1% |
| Berry | 10/10 | 5393 days | 1% |
| Richard Lechevallier | 10/10 | 5399 days | 1% |
| qofd | 10/10 | 5596 days | 1% |
| Stephen Hunt | 10/10 | 5622 days | 1% |
| Weez18 | 10/10 | 5626 days | 1% |
| Karin Kueng | 10/10 | 5645 days | 1% |
| bryfrance | 10/10 | 5647 days | 1% |
| Ellie Thompson | 10/10 | 5649 days | 1% |
| Diane Johnston | 9/10 | 5650 days | 1% |
| Beat & Connie | 10/10 | 5651 days | 1% |
| Patrick Schaad | 9/10 | 5651 days | 1% |
| Adrian Beckett | 10/10 | 5653 days | 1% |
| Simon Vickers | 10/10 | 5656 days | 1% |
| Pein van Nosrt | 9/10 | 5656 days | 1% |
| LandJ | 9/10 | 5657 days | 1% |
| Eva Bock | 9/10 | 5660 days | 1% |
| Plomp | 9/10 | 5661 days | 1% |
| Eva Stauderova | 10/10 | 5676 days | 1% |
| Robert Smith | 10/10 | 5676 days | 1% |
| Bas Geerts | 9/10 | 5678 days | 1% |
| Derek Archibald | 9/10 | 5678 days | 1% |
| Kiefer Osterrieder | 10/10 | 5680 days | 1% |
| John Winter | 9/10 | 6047 days | 1% |
| glenmh | 10/10 | 6050 days | 1% |
| Steve Canner | 8/10 | 6050 days | 1% |
| Anne Heriot | 10/10 | 6062 days | 1% |
| catdonjaime | 10/10 | 6105 days | 1% |
| CarolB | 10/10 | 6390 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.22% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 102 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 98 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 95 | -1.18% |
| 96 | -1.20% |
| 97 | -1.21% |
| 98 | -1.22% |
| 99 | -1.23% |
| 100 | -1.25% |
| 101 | -1.26% |
| … | … |
Balancing Adjustment
1.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.