Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jacksons Retreat Campervan Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jacksons Retreat Campervan Holiday Park
Valid Reviews
201 Valid Reviews
The Jacksons Retreat Campervan Holiday Park experience has a total of 207 reviews. There are 201 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 201 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 137 |
|
68% |
| 9/10 | 41 |
|
20% |
| 8/10 | 14 |
|
7% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
93.43% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park valid reviews is 93.43% and is based on 201 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 201 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
67% |
| 9/10 | 14 |
|
31% |
| 8/10 | 1 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.44% Average
The raw data average (mean) for all the Jacksons Retreat Campervan Holiday Park face-to-face reviews is 96.44% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dee | 10/10 | 144 days | 100% |
| Nathalie Glazier | 10/10 | 205 days | 99% |
| Daphne Janssaud | 9/10 | 205 days | 98% |
| CARLOS LUCAS | 8/10 | 233 days | 96% |
| Kane | 10/10 | 509 days | 86% |
| Susan Boyton | 10/10 | 509 days | 86% |
| Anna T | 4/10 | 539 days | 55% |
| Steve | 6/10 | 629 days | 67% |
| Glenda | 1/10 | 751 days | 28% |
| Taylor | 10/10 | 874 days | 57% |
| Ka Gill | 9/10 | 874 days | 57% |
| Rachel | 10/10 | 964 days | 48% |
| Jim Dodd | 10/10 | 995 days | 45% |
| Paul | 1/10 | 995 days | 18% |
| Chris | 8/10 | 1056 days | 38% |
| Andre Castro | 10/10 | 1117 days | 34% |
| Donna Harbidge | 10/10 | 1117 days | 34% |
| Kelsey | 10/10 | 1209 days | 27% |
| Christa | 10/10 | 1209 days | 27% |
| J. Roesener | 10/10 | 1240 days | 25% |
| Maggie Hirt | 10/10 | 1240 days | 25% |
| 小B | 9/10 | 1270 days | 23% |
| Beswick Family | 10/10 | 1270 days | 23% |
| Kilee Leblanc | 10/10 | 1270 days | 23% |
| Daniel Bez | 10/10 | 1270 days | 23% |
| Marketa Sumara | 10/10 | 1391 days | 16% |
| Andy | 5/10 | 1391 days | 12% |
| Lottie | 10/10 | 1605 days | 8% |
| Eleanor and Keith | 10/10 | 1725 days | 6% |
| Caitlin | 9/10 | 2031 days | 5% |
| Hannah | 10/10 | 2243 days | 4% |
| David | 10/10 | 2304 days | 4% |
| Justin | 10/10 | 2396 days | 4% |
| Robert Adler | 10/10 | 2396 days | 4% |
| Liz Wade | 9/10 | 2425 days | 4% |
| Mika Feng | 10/10 | 2456 days | 4% |
| Natalie | 1/10 | 2456 days | 2% |
| Adam | 8/10 | 2517 days | 4% |
| Ayesha Solomon | 10/10 | 2517 days | 4% |
| Adrian Macdonald | 9/10 | 2548 days | 4% |
| Matilda | 10/10 | 2640 days | 3% |
| David | 10/10 | 2731 days | 3% |
| JM | 10/10 | 2731 days | 3% |
| Sarah Everett | 10/10 | 2731 days | 3% |
| kim thomas | 9/10 | 2762 days | 3% |
| Botond Seres | 10/10 | 2762 days | 3% |
| Sir Ed | 1/10 | 2790 days | 1% |
| Lucinda | 10/10 | 2790 days | 3% |
| Liz | 9/10 | 2821 days | 3% |
| Jyoti | 3/10 | 2852 days | 2% |
| Julie Barclay | 10/10 | 2852 days | 3% |
| Scooper | 10/10 | 2943 days | 3% |
| Jenny | 8/10 | 3066 days | 3% |
| Antony Wilson | 10/10 | 3096 days | 3% |
| S Becker | 10/10 | 3096 days | 3% |
| Matt | 10/10 | 3096 days | 3% |
| Antony Lewis | 10/10 | 3096 days | 3% |
| Richard | 9/10 | 3096 days | 3% |
| Boguslaw MAKIELLO | 10/10 | 3110 days | 2% |
| Nathaniel Bond | 10/10 | 3125 days | 2% |
| Carl Elliott | 10/10 | 3127 days | 2% |
| Bob | 10/10 | 3127 days | 2% |
| Nigel & Annie Dale | 10/10 | 3155 days | 2% |
| Luis Vigil Vidal | 10/10 | 3169 days | 2% |
| Helen Bond | 10/10 | 3186 days | 2% |
| Eversons | 9/10 | 3186 days | 2% |
| Maggie Crowe | 10/10 | 3202 days | 2% |
| Thomas Krasowski | 10/10 | 3204 days | 2% |
| Joe Barnett | 10/10 | 3226 days | 2% |
| Samantha Brewin | 10/10 | 3258 days | 2% |
| Jozef Pinkerton | 10/10 | 3298 days | 2% |
| Andy Dearman | 10/10 | 3328 days | 2% |
| Yee Ling Teo | 10/10 | 3439 days | 2% |
| Belinda Clarke | 10/10 | 3465 days | 2% |
| Jason Perks | 9/10 | 3498 days | 2% |
| Peter Armstrong | 9/10 | 3520 days | 2% |
| Victoria Strong | 10/10 | 3549 days | 2% |
| Rebecca Lindsey | 8/10 | 3551 days | 2% |
| Shelley Warkentin | 9/10 | 3582 days | 2% |
| Andries Lubbe | 10/10 | 3612 days | 2% |
| S Webb | 10/10 | 3612 days | 2% |
| Rik Wiel | 9/10 | 3633 days | 1% |
| Edward De Sousa | 10/10 | 3688 days | 1% |
| Stuart Jeffrey | 9/10 | 3704 days | 1% |
| Cameron Page | 10/10 | 3738 days | 1% |
| Michelle Cheyne | 10/10 | 3762 days | 1% |
| Anshuman Bhagwat | 5/10 | 3765 days | 1% |
| Jennifer Ellis | 8/10 | 3775 days | 1% |
| Bill Priddy | 8/10 | 3857 days | 1% |
| Belinda Horn | 10/10 | 3857 days | 1% |
| Ann-Catherine Deblon | 9/10 | 3859 days | 1% |
| Helena Bond | 8/10 | 3862 days | 1% |
| Jane Louise Stokes | 8/10 | 3871 days | 1% |
| Alex Macdonald | 10/10 | 3886 days | 1% |
| Glinys Weller | 10/10 | 3903 days | 1% |
| Laura Daly | 10/10 | 3906 days | 1% |
| Stephanie Mouat | 9/10 | 3917 days | 1% |
| Sam Brydon | 10/10 | 3917 days | 1% |
| Yung Ok Yoo | 8/10 | 3918 days | 1% |
| Sarah Gurney | 8/10 | 3946 days | 1% |
| Janelle Sterling | 10/10 | 3975 days | 1% |
| Thijs Zaadnoordijk | 10/10 | 3978 days | 1% |
| Flurg McSpong | 10/10 | 4009 days | 1% |
| Mary Foster | 10/10 | 4039 days | 1% |
| Viki Ziemba | 10/10 | 4039 days | 1% |
| Jan mentink | 9/10 | 4064 days | 1% |
| Jan Mentink | 10/10 | 4066 days | 1% |
| Jane Monro | 10/10 | 4101 days | 1% |
| Sally Smith | 10/10 | 4130 days | 0% |
| Mark Sandbrook | 10/10 | 4192 days | 0% |
| Andrew Jones | 8/10 | 4223 days | 0% |
| Christine Andersen | 10/10 | 4223 days | 0% |
| Jan Collins | 10/10 | 4241 days | 0% |
| Andrew Stace | 10/10 | 4282 days | 0% |
| Christian Roerig | 10/10 | 4282 days | 0% |
| Elham Isari | 10/10 | 4332 days | 0% |
| SUE COLEMAN | 9/10 | 4343 days | 0% |
| Sidney Stokkers | 9/10 | 4374 days | 0% |
| Derek van Niekerk | 10/10 | 4435 days | 1% |
| Andrew Kermode | 10/10 | 4466 days | 1% |
| Michelle K | 10/10 | 4527 days | 1% |
| Eve Clemens | 10/10 | 4527 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4527 days | 1% |
| Mark Ovens | 10/10 | 4557 days | 1% |
| Heike Heller | 9/10 | 4566 days | 1% |
| Walter Neff | 10/10 | 4616 days | 1% |
| Marianne Bergstrøm Matzen | 10/10 | 4647 days | 1% |
| Susan Kirkham | 10/10 | 4647 days | 1% |
| Simon Heffer | 10/10 | 4647 days | 1% |
| Paul Wood | 9/10 | 4678 days | 1% |
| griff griffiths | 9/10 | 4678 days | 1% |
| J Murphy | 9/10 | 4708 days | 1% |
| Kiwix3 | 10/10 | 4739 days | 1% |
| I & K Urquhart | 10/10 | 4800 days | 1% |
| Gary Greenwell | 10/10 | 4831 days | 1% |
| Pierre Cinquin | 9/10 | 4880 days | 1% |
| Chris Quarre | 10/10 | 4892 days | 1% |
| M Morgan | 10/10 | 4922 days | 1% |
| Grantygrant | 10/10 | 4922 days | 1% |
| Ted Pointing | 10/10 | 4922 days | 1% |
| Ron Stenhouse | 10/10 | 4922 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4922 days | 1% |
| Peti 10 | 10/10 | 4953 days | 1% |
| Julian Roots | 9/10 | 4953 days | 1% |
| M Branche | 9/10 | 4955 days | 1% |
| Malgorzata | 10/10 | 4957 days | 1% |
| Michal | 10/10 | 4957 days | 1% |
| Przemystaw Tymizyszyn | 10/10 | 4957 days | 1% |
| brian barran | 9/10 | 4981 days | 1% |
| Nigel Williams | 10/10 | 5012 days | 1% |
| William Notcutt | 10/10 | 5012 days | 1% |
| Moni Sangoi | 9/10 | 5012 days | 1% |
| paulchris | 10/10 | 5043 days | 1% |
| doepie277 | 10/10 | 5043 days | 1% |
| Frank and Suzanne | 9/10 | 5043 days | 1% |
| Alex Laidlaw | 10/10 | 5050 days | 1% |
| gigi29 | 10/10 | 5073 days | 1% |
| Anthony Croton | 10/10 | 5104 days | 1% |
| CollyLuke | 10/10 | 5134 days | 1% |
| Ryan J | 10/10 | 5134 days | 1% |
| sueadegizmo | 10/10 | 5226 days | 1% |
| Carlin | 10/10 | 5226 days | 1% |
| Adam_Heath | 10/10 | 5226 days | 1% |
| Waldo Andersen | 10/10 | 5287 days | 1% |
| Daniel Patricia | 10/10 | 5321 days | 1% |
| Mike & Julia Stone | 10/10 | 5323 days | 1% |
| Bottoms | 9/10 | 5328 days | 1% |
| Hazel & Alan Damerell | 10/10 | 5329 days | 1% |
| Dieter Mangold | 9/10 | 5330 days | 1% |
| Lyn Deavin | 8/10 | 5330 days | 1% |
| Robert McIlraith | 10/10 | 5333 days | 1% |
| Marian Stolker | 10/10 | 5334 days | 1% |
| elaineandbob | 10/10 | 5347 days | 1% |
| Berry | 10/10 | 5420 days | 1% |
| Richard Lechevallier | 10/10 | 5426 days | 1% |
| qofd | 10/10 | 5623 days | 1% |
| Stephen Hunt | 10/10 | 5649 days | 1% |
| Weez18 | 10/10 | 5653 days | 1% |
| Karin Kueng | 10/10 | 5672 days | 1% |
| bryfrance | 10/10 | 5674 days | 1% |
| Ellie Thompson | 10/10 | 5676 days | 1% |
| Diane Johnston | 9/10 | 5677 days | 1% |
| Beat & Connie | 10/10 | 5678 days | 1% |
| Patrick Schaad | 9/10 | 5678 days | 1% |
| Adrian Beckett | 10/10 | 5680 days | 1% |
| Simon Vickers | 10/10 | 5683 days | 1% |
| Pein van Nosrt | 9/10 | 5683 days | 1% |
| LandJ | 9/10 | 5684 days | 1% |
| Eva Bock | 9/10 | 5687 days | 1% |
| Plomp | 9/10 | 5688 days | 1% |
| Eva Stauderova | 10/10 | 5703 days | 1% |
| Robert Smith | 10/10 | 5703 days | 1% |
| Bas Geerts | 9/10 | 5705 days | 1% |
| Derek Archibald | 9/10 | 5705 days | 1% |
| Kiefer Osterrieder | 10/10 | 5707 days | 1% |
| John Winter | 9/10 | 6074 days | 1% |
| glenmh | 10/10 | 6077 days | 1% |
| Steve Canner | 8/10 | 6077 days | 1% |
| Anne Heriot | 10/10 | 6089 days | 1% |
| catdonjaime | 10/10 | 6132 days | 1% |
| CarolB | 10/10 | 6417 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jacksons Retreat Campervan Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.91% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 73 days. However the Jacksons Retreat Campervan Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jacksons Retreat Campervan Holiday Park experience has been adjusted for 124 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 121 | -1.86% |
| 122 | -1.87% |
| 123 | -1.89% |
| 124 | -1.91% |
| 125 | -1.92% |
| 126 | -1.94% |
| 127 | -1.95% |
| … | … |
Balancing Adjustment
1.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.