Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Gentle Annie.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Gentle Annie

Valid Reviews

39 Valid Reviews

The Gentle Annie experience has a total of 41 reviews. There are 39 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 39 valid reviews:

Rating Count Percentage
10/10 31
79%
9/10 5
13%
8/10 1
3%
7/10 1
3%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
3%
2/10 0
0%
1/10 0
0%

95.64% Average

The raw data average (mean) for all the Gentle Annie valid reviews is 95.64% and is based on 39 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

4 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 39 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 4 face-to-face reviews:

Rating Count Percentage
10/10 3
75%
9/10 0
0%
8/10 0
0%
7/10 1
25%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

92.50% Average

The raw data average (mean) for all the Gentle Annie face-to-face reviews is 92.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.99%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Beth 10/10 135 days 97.11 100%
Wayne n Leanne Johnson 10/10 197 days 93.85 97%
Caroline 10/10 197 days 93.85 97%
Jen 10/10 197 days 93.85 97%
Grizzly Girl 10/10 258 days 89.45 92%
Kim 10/10 319 days 83.87 86%
Helen Moxon 10/10 380 days 77.12 79%
Jakub Horner 10/10 466 days 65.59 67%
Michael Stützle 10/10 472 days 64.7 66%
Nigel & Annie Dale 10/10 500 days 60.38 61%
Leo Forster 10/10 500 days 60.38 61%
Violet 10/10 531 days 55.32 56%
Beth Bovey 10/10 533 days 54.98 56%
Lilith Prins 10/10 559 days 50.53 51%
Joanna du Toit 9/10 562 days 50.02 50%
Fifi and Jay 10/10 750 days 23.86 23%
Taya Wiebe 10/10 797 days 19.07 18%
Freddy Gates 10/10 813 days 17.6 16%
Rob & Colleen Elwood 9/10 927 days 9.47 8%
Margo Wiltens 8/10 994 days 6.62 5%
Jennifer Ellis 10/10 1120 days 4.97 3%
Angela Mallard 10/10 1216 days 4.83 3%
Lisa Conradie 9/10 1231 days 4.81 3%
Liam Clarke 10/10 1246 days 4.79 3%
Roger Montenegro 10/10 1290 days 4.73 3%
Tessa Smith 10/10 1311 days 4.7 3%
Mareike Bach 10/10 1311 days 4.7 3%
Forrest Bilek 10/10 1340 days 4.66 3%
Megan 3/10 1384 days 4.19 2%
Squiesel 10/10 1571 days 4.35 2%
Kris Marinomunn 9/10 1579 days 4.34 2%
kim 10/10 1749 days 4.1 2%
Malcolm & Susan 10/10 1933 days 3.85 2%
Bill 10/10 1959 days true 4.58 3%
Saskia 10/10 1959 days true 4.58 3%
annie johnson 10/10 2298 days 3.35 1%
Karine Scheers 7/10 2299 days true 4.02 2%
Graeme 9/10 2692 days 2.81 1%
Huber 10/10 3416 days true 2.18 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Gentle Annie experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.20% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Gentle Annie experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.

The Gentle Annie experience has been adjusted for 110 days. Adjustments are according to the following table.

Days Adjustment
107 -2.14%
108 -2.16%
109 -2.18%
110 -2.20%
111 -2.22%
112 -2.24%
113 -2.26%

Final Ranking Score

97%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch