G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Gentle Annie.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Gentle Annie
Valid Reviews
103 Valid Reviews
The Gentle Annie experience has a total of 106 reviews. There are 103 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 103 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 85 |
|
83% |
| 9/10 | 11 |
|
11% |
| 8/10 | 4 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.89% Average
The raw data average (mean) for all the Gentle Annie valid reviews is 96.89% and is based on 103 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 103 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
75% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.50% Average
The raw data average (mean) for all the Gentle Annie face-to-face reviews is 92.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| EUNJI | 10/10 | 65 days | 100% |
| Sandy | 10/10 | 126 days | 99% |
| Anonymous | 9/10 | 307 days | 94% |
| Shaun | 10/10 | 307 days | 95% |
| Gas | 10/10 | 338 days | 94% |
| Ruby. | 10/10 | 369 days | 92% |
| Lesley Langelaan | 10/10 | 369 days | 92% |
| Dee | 10/10 | 399 days | 91% |
| Vagabond | 10/10 | 491 days | 86% |
| Adam w | 10/10 | 522 days | 85% |
| Suzanne & Andy Bishop | 10/10 | 644 days | 76% |
| Jennifer Sergeant | 7/10 | 673 days | 69% |
| mari22 | 10/10 | 704 days | 72% |
| Ella | 10/10 | 704 days | 72% |
| chasingthesun141 | 10/10 | 765 days | 67% |
| Christine | 10/10 | 796 days | 64% |
| Christoph Soukup | 10/10 | 826 days | 61% |
| Jojude | 10/10 | 826 days | 61% |
| Vanessa | 10/10 | 857 days | 58% |
| Soph | 10/10 | 857 days | 58% |
| Nz.exploring | 10/10 | 918 days | 52% |
| Paul & Nic | 10/10 | 918 days | 52% |
| Steve Bl | 8/10 | 918 days | 51% |
| Luane | 10/10 | 918 days | 52% |
| Max | 9/10 | 949 days | 48% |
| Barry and Pauline Kingston | 10/10 | 949 days | 49% |
| Karen Tegroen | 10/10 | 1010 days | 43% |
| Sharon | 9/10 | 1038 days | 40% |
| Jodi Scrivens | 9/10 | 1038 days | 40% |
| Kyle | 10/10 | 1069 days | 38% |
| Haylee Rodmell | 10/10 | 1069 days | 38% |
| Kerryhpearson@gmail.com | 10/10 | 1069 days | 38% |
| Lisa | 10/10 | 1069 days | 38% |
| Jan | 10/10 | 1069 days | 38% |
| Helena Falk | 8/10 | 1069 days | 37% |
| Carolyn | 10/10 | 1069 days | 38% |
| Sarah S | 10/10 | 1069 days | 38% |
| Antoinette Christchurch NZ | 10/10 | 1069 days | 38% |
| Steffan | 10/10 | 1069 days | 38% |
| Carine | 10/10 | 1069 days | 38% |
| Jo | 9/10 | 1069 days | 37% |
| Mai van Mulligen - NZ | 10/10 | 1069 days | 38% |
| Selina Walker | 10/10 | 1069 days | 38% |
| Katie | 10/10 | 1069 days | 38% |
| Nyree | 10/10 | 1069 days | 38% |
| CJ | 10/10 | 1100 days | 35% |
| Ray Bovey | 8/10 | 1100 days | 34% |
| Julia | 9/10 | 1130 days | 32% |
| Kirsten | 10/10 | 1161 days | 30% |
| Karen | 10/10 | 1161 days | 30% |
| Christine Molenaar | 10/10 | 1253 days | 24% |
| AMR | 10/10 | 1434 days | 14% |
| Dianne | 10/10 | 1618 days | 7% |
| Kane Marshall | 10/10 | 1768 days | 5% |
| LeeAnn | 10/10 | 1768 days | 5% |
| Richie Miller | 10/10 | 1830 days | 5% |
| Boardwalk Blss | 10/10 | 1921 days | 5% |
| Mark | 10/10 | 2165 days | 4% |
| Kathy | 10/10 | 2257 days | 4% |
| Sharron | 10/10 | 2257 days | 4% |
| Nick | 10/10 | 2257 days | 4% |
| Craig/ Sarah | 10/10 | 2257 days | 4% |
| River | 10/10 | 2349 days | 4% |
| Natazha Bernie | 10/10 | 2349 days | 4% |
| Beth | 10/10 | 2499 days | 4% |
| Wayne n Leanne Johnson | 10/10 | 2561 days | 3% |
| Caroline | 10/10 | 2561 days | 3% |
| Jen | 10/10 | 2561 days | 3% |
| Grizzly Girl | 10/10 | 2622 days | 3% |
| Kim | 10/10 | 2683 days | 3% |
| Helen Moxon | 10/10 | 2744 days | 3% |
| Jakub Horner | 10/10 | 2830 days | 3% |
| Michael Stützle | 10/10 | 2836 days | 3% |
| Nigel & Annie Dale | 10/10 | 2863 days | 3% |
| Leo Forster | 10/10 | 2864 days | 3% |
| Violet | 10/10 | 2894 days | 3% |
| Beth Bovey | 10/10 | 2897 days | 3% |
| Lilith Prins | 10/10 | 2923 days | 3% |
| Joanna du Toit | 9/10 | 2925 days | 3% |
| Fifi and Jay | 10/10 | 3114 days | 2% |
| Taya Wiebe | 10/10 | 3161 days | 2% |
| Freddy Gates | 10/10 | 3177 days | 2% |
| Rob & Colleen Elwood | 9/10 | 3290 days | 2% |
| Margo Wiltens | 8/10 | 3358 days | 2% |
| Jennifer Ellis | 10/10 | 3484 days | 2% |
| Angela Mallard | 10/10 | 3580 days | 1% |
| Lisa Conradie | 9/10 | 3595 days | 1% |
| Liam Clarke | 10/10 | 3610 days | 1% |
| Roger Montenegro | 10/10 | 3654 days | 1% |
| Tessa Smith | 10/10 | 3675 days | 1% |
| Mareike Bach | 10/10 | 3675 days | 1% |
| Forrest Bilek | 10/10 | 3704 days | 1% |
| Megan | 3/10 | 3747 days | 1% |
| Squiesel | 10/10 | 3935 days | 1% |
| Kris Marinomunn | 9/10 | 3943 days | 1% |
| kim | 10/10 | 4112 days | 0% |
| Malcolm & Susan | 10/10 | 4296 days | 0% |
| Bill | 10/10 | 4323 days | 0% |
| Saskia | 10/10 | 4323 days | 0% |
| annie johnson | 10/10 | 4662 days | 1% |
| Karine Scheers | 7/10 | 4663 days | 0% |
| Graeme | 9/10 | 5056 days | 1% |
| Huber | 10/10 | 5780 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Gentle Annie experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.75% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Gentle Annie experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Gentle Annie experience has been adjusted for 37 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 34 | -0.69% |
| 35 | -0.71% |
| 36 | -0.73% |
| 37 | -0.75% |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| … | … |
Balancing Adjustment
0.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.