Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Bethany Park Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Bethany Park Holiday Park
Valid Reviews
57 Valid Reviews
The Bethany Park Holiday Park experience has a total of 58 reviews. There are 57 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 57 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
46% |
| 9/10 | 13 |
|
23% |
| 8/10 | 9 |
|
16% |
| 7/10 | 3 |
|
5% |
| 6/10 | 4 |
|
7% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.07% Average
The raw data average (mean) for all the Bethany Park Holiday Park valid reviews is 88.07% and is based on 57 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
8 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 57 valid reviews, the experience has 8 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 8 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
13% |
| 9/10 | 2 |
|
25% |
| 8/10 | 4 |
|
50% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
13% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.25% Average
The raw data average (mean) for all the Bethany Park Holiday Park face-to-face reviews is 81.25% and is based on 8 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mark Stevens | 10/10 | 40 days | 100% |
| Lellie | 9/10 | 40 days | 99% |
| Sol | 10/10 | 102 days | 99% |
| Emily | 10/10 | 346 days | 93% |
| Shaun | 9/10 | 405 days | 90% |
| Adrian | 6/10 | 802 days | 55% |
| Kelly | 9/10 | 1108 days | 34% |
| Tracy | 10/10 | 1108 days | 34% |
| Courtney Gearhart | 9/10 | 1136 days | 32% |
| Arie | 9/10 | 1136 days | 32% |
| Wayne Wayson | 10/10 | 1259 days | 23% |
| Lach | 9/10 | 1866 days | 5% |
| Arlene | 6/10 | 1928 days | 4% |
| Idontwantaname | 3/10 | 1928 days | 3% |
| Shar-ron & Jim | 10/10 | 2019 days | 5% |
| Julia | 10/10 | 2232 days | 4% |
| Lauren | 6/10 | 2263 days | 4% |
| Niko Schachner | 10/10 | 2263 days | 4% |
| Sandra | 10/10 | 2324 days | 4% |
| Phil Her | 10/10 | 2538 days | 4% |
| Matt | 8/10 | 2569 days | 3% |
| Marie van Tol | 9/10 | 2597 days | 3% |
| Mike Widdall | 10/10 | 2597 days | 3% |
| Heather Abbott | 7/10 | 2628 days | 3% |
| Marilli | 10/10 | 2659 days | 3% |
| Rosamund Gilligan | 9/10 | 2689 days | 3% |
| Libby | 7/10 | 2689 days | 3% |
| helen reeve | 10/10 | 2720 days | 3% |
| Esteban | 10/10 | 2934 days | 3% |
| Michael Stützle | 10/10 | 2934 days | 3% |
| Theo Evans | 6/10 | 2972 days | 2% |
| Guinnifer Fuld | 10/10 | 3008 days | 3% |
| Nadene Wheatley | 8/10 | 3050 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3085 days | 3% |
| Di Bennett | 10/10 | 3239 days | 2% |
| Ann Le | 10/10 | 3250 days | 2% |
| Janet Pentelow | 10/10 | 3260 days | 2% |
| Aisling Burke | 10/10 | 3265 days | 2% |
| Jo Wigley | 10/10 | 3389 days | 2% |
| Robert Hunt | 8/10 | 3399 days | 2% |
| Ines Franck | 10/10 | 3672 days | 1% |
| Goni Agmon | 8/10 | 3827 days | 1% |
| Jan Rüegg | 7/10 | 4089 days | 1% |
| bzh974 | 9/10 | 4120 days | 0% |
| Jan Legein | 8/10 | 4372 days | 0% |
| SC W | 9/10 | 4395 days | 1% |
| Fjord | 9/10 | 4744 days | 1% |
| Jen | 9/10 | 4760 days | 1% |
| Mo Downes | 10/10 | 4774 days | 1% |
| Doug Digstravel | 9/10 | 4819 days | 1% |
| Henry Howard | 10/10 | 4819 days | 1% |
| Thibault Bonenfant | 8/10 | 4856 days | 1% |
| Stefan | 8/10 | 5139 days | 1% |
| frans | 8/10 | 5399 days | 1% |
| Campmothers | 10/10 | 5550 days | 1% |
| Ralf Genthe | 8/10 | 5901 days | 1% |
| stefanz | 5/10 | 5931 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Bethany Park Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Bethany Park Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Bethany Park Holiday Park experience has been adjusted for 17 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.