Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tama Lakes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tama Lakes
Valid Reviews
43 Valid Reviews
The Tama Lakes experience has a total of 43 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 43 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
37% |
| 9/10 | 10 |
|
23% |
| 8/10 | 13 |
|
30% |
| 7/10 | 2 |
|
5% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.14% Average
The raw data average (mean) for all the Tama Lakes valid reviews is 88.14% and is based on 43 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
39 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 43 valid reviews, the experience has 39 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 39 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
38% |
| 9/10 | 9 |
|
23% |
| 8/10 | 11 |
|
28% |
| 7/10 | 2 |
|
5% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.21% Average
The raw data average (mean) for all the Tama Lakes face-to-face reviews is 88.21% and is based on 39 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Andrea Mueller | 9/10 | 3315 days | 99% |
| ALEXANDRE ESCOT | 10/10 | 3321 days | 100% |
| Florian | 10/10 | 3352 days | 96% |
| Nina Feulner | 10/10 | 3352 days | 96% |
| Thomas Kindler | 10/10 | 3362 days | 95% |
| Aurelie Otis | 8/10 | 3418 days | 85% |
| Kenlly | 8/10 | 3671 days | 54% |
| Lili Souris | 8/10 | 3692 days | 52% |
| Ambrosio Loojs | 8/10 | 3715 days | 49% |
| Florian Mueller | 10/10 | 3728 days | 49% |
| Gessica | 8/10 | 3807 days | 38% |
| Manuela Opprecht | 8/10 | 4088 days | 3% |
| David and Stephan | 10/10 | 4118 days | 0% |
| Romina De Hill | 6/10 | 4412 days | 22% |
| Tom Hill | 5/10 | 4412 days | 16% |
| Antoine | 10/10 | 4423 days | 31% |
| Louison Laissus | 10/10 | 4423 days | 31% |
| Tanja and Pascal | 10/10 | 4809 days | 31% |
| Wouter Trumpie | 8/10 | 4858 days | 30% |
| Ron | 8/10 | 4873 days | 30% |
| Stephan Olivier | 10/10 | 4873 days | 31% |
| Stephan Olivier | 10/10 | 4873 days | 31% |
| Kevin Blom | 9/10 | 4873 days | 31% |
| Faassen | 8/10 | 4877 days | 30% |
| Graham Platt | 9/10 | 5153 days | 31% |
| Jennifer | 10/10 | 5155 days | 31% |
| Monica | 10/10 | 5159 days | 31% |
| Dean | 8/10 | 5219 days | 30% |
| Barry Dunster | 10/10 | 5235 days | 31% |
| Wolter Zigterman | 9/10 | 5251 days | 31% |
| Anders Rathleff | 9/10 | 5251 days | 31% |
| Johanna | 9/10 | 5527 days | 31% |
| Florian | 7/10 | 5531 days | 27% |
| TheBigLebowski | 9/10 | 5569 days | 31% |
| kempt | 8/10 | 5814 days | 30% |
| Peter Koeck | 10/10 | 5884 days | 31% |
| Jakob Pedersen | 9/10 | 5885 days | 31% |
| kevinp | 9/10 | 5946 days | 31% |
| AnjaN | 8/10 | 6216 days | 30% |
| AmyBarrett | 10/10 | 6225 days | 31% |
| Andrew Wilson | 7/10 | 6226 days | 27% |
| ClodaghM | 8/10 | 6226 days | 30% |
| GillianK | 9/10 | 6244 days | 31% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Tama Lakes does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.