Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Roscos Milford Kayaks.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Roscos Milford Kayaks

Valid Reviews

105 Valid Reviews

The Roscos Milford Kayaks experience has a total of 106 reviews. There are 105 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 105 valid reviews:

Rating Count Percentage
10/10 47
45%
9/10 32
30%
8/10 16
15%
7/10 7
7%
6/10 2
2%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

90.67% Average

The raw data average (mean) for all the Roscos Milford Kayaks valid reviews is 90.67% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

78 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 105 valid reviews, the experience has 78 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 78 face-to-face reviews:

Rating Count Percentage
10/10 24
31%
9/10 31
40%
8/10 14
18%
7/10 6
8%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.46% Average

The raw data average (mean) for all the Roscos Milford Kayaks face-to-face reviews is 88.46% and is based on 78 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

91.55%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Samantha Brewin 10/10 2727 days 100%
Mark Ashmore 10/10 2943 days 85%
Tim Struessmann 7/10 2960 days 76%
Fran and Ben 10/10 2976 days 82%
Alex Hah 9/10 3002 days 79%
Matthew 8/10 3012 days 78%
Stefania Colla 10/10 3020 days 79%
Rick Semo 10/10 3020 days 79%
Jessica Freeland 9/10 3037 days 77%
Ane Pujol 10/10 3041 days 77%
Nicole Joersen 9/10 3059 days 75%
Matthus Groem 9/10 3059 days 75%
Kristin Pogue 10/10 3298 days 59%
Molly Bogeberg 9/10 3320 days 57%
Hugo Alfonso 10/10 3326 days 57%
Bill Priddy 10/10 3326 days 57%
Stephen Ophelder 10/10 3326 days 57%
Horitz 10/10 3339 days 56%
Lindsay Dell 9/10 3349 days 55%
Florian Bellark 9/10 3351 days 55%
Gonne Clasen 7/10 3369 days 49%
Gregory 9/10 3372 days 53%
Maxime Louis 10/10 3376 days 53%
dror cohen 10/10 3386 days 53%
Ludo and Cha 8/10 3411 days 50%
Graham Lighner 9/10 3427 days 49%
Iris Gigacher 9/10 3445 days 48%
Jennifer Brown 10/10 3447 days 48%
Emma 10/10 3692 days 31%
Jam Boggomann 7/10 3778 days 22%
Claudia de Winter 8/10 4028 days 6%
Brian Lexmond 6/10 4029 days 3%
Simeon W 9/10 4039 days 6%
Daniel Robledo 9/10 4058 days 4%
Maria Camen Santos Lopez 9/10 4058 days 4%
Maria = Moller Hansen 10/10 4068 days 4%
Bjorn Houlberg 10/10 4068 days 4%
Michael Uebe 8/10 4088 days 2%
Daniel McAlpine 10/10 4121 days 0%
Kellie 10/10 4121 days 0%
Fjord 10/10 4406 days 18%
Maria Klister 10/10 4406 days 18%
Friederike 10/10 4406 days 18%
Raelene Vine 10/10 4422 days 18%
Jeremy Eng 8/10 4422 days 17%
Luisa 10/10 4427 days 18%
Sohie 10/10 4427 days 18%
Nigel Leighton 10/10 4500 days 18%
Jonathan Vondette 9/10 4503 days 18%
D Pieter 6/10 4510 days 13%
Anne Sutkowi 10/10 4512 days 18%
Karsten Meyer 8/10 4527 days 17%
Green UK 9/10 4768 days 18%
Michael Neumann 9/10 4774 days 18%
jackson78 10/10 4847 days 18%
C 10/10 4847 days 18%
Extremo 10/10 4878 days 18%
Allan Johnston 10/10 4939 days 18%
Jorge Martinez Gacio 8/10 5133 days 17%
Boi Sagarra 7/10 5136 days 16%
Margit and Corein Groenevelt 8/10 5139 days 17%
Mulder & vanNistelrooij 8/10 5144 days 17%
Fabrizio Consolini 8/10 5144 days 17%
Estel la Prado 10/10 5147 days 18%
Susan Herd 9/10 5148 days 18%
Jessica Vogels 9/10 5151 days 18%
Emma Ducat 10/10 5153 days 18%
Melanie Gruber 10/10 5154 days 18%
Lukis Haertel 9/10 5178 days 18%
ccthornton100 9/10 5518 days 18%
Nicky and Andy Prescott 10/10 5520 days 18%
David Morton 8/10 5520 days 17%
Thomas K 9/10 5527 days 18%
Belinda Godhard 9/10 5543 days 18%
Thomas Stopp 9/10 5546 days 18%
joannaw 9/10 5593 days 18%
Simon Slawner 9/10 5610 days 18%
Thorben Thede 7/10 5620 days 16%
anne p 7/10 5631 days 16%
eric14 8/10 5669 days 17%
Sam819 10/10 5669 days 18%
SandraThomas 10/10 5669 days 18%
MarielR 8/10 5870 days 17%
Donna 10/10 5877 days 18%
Sam Marshall 7/10 5880 days 16%
Peter 9/10 5900 days 18%
Hans 8/10 5901 days 17%
ali_m 10/10 5921 days 18%
Emily 10/10 5960 days 18%
Tom 10/10 5969 days 18%
Aoife 9/10 6027 days 18%
Shannon 5/10 6101 days 9%
Martin 9/10 6120 days 18%
Eric Campbell 10/10 6139 days 18%
Corin Kraft 10/10 6194 days 18%
hobl 10/10 6202 days 18%
cyntha rams 10/10 6227 days 18%
Katy Bray 9/10 6232 days 18%
Vicki 9/10 6250 days 18%
Walter 9/10 6266 days 18%
Sabine 10/10 6266 days 18%
Dupre 8/10 6321 days 17%
Kate and Dave 10/10 6454 days 18%
Susan 9/10 6602 days 18%
Peter 8/10 6622 days 17%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Roscos Milford Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.59% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 63 days. However the Roscos Milford Kayaks experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Roscos Milford Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.53%
198 -3.55%
199 -3.57%
200 -3.59%
201 -3.60%
202 -3.62%
203 -3.64%

Balancing Adjustment

1.30% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

89%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.