G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Roscos Milford Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Roscos Milford Kayaks
Valid Reviews
105 Valid Reviews
The Roscos Milford Kayaks experience has a total of 107 reviews. There are 105 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
45% |
| 9/10 | 32 |
|
30% |
| 8/10 | 16 |
|
15% |
| 7/10 | 7 |
|
7% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.67% Average
The raw data average (mean) for all the Roscos Milford Kayaks valid reviews is 90.67% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
78 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 78 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 78 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
31% |
| 9/10 | 31 |
|
40% |
| 8/10 | 14 |
|
18% |
| 7/10 | 6 |
|
8% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.46% Average
The raw data average (mean) for all the Roscos Milford Kayaks face-to-face reviews is 88.46% and is based on 78 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.66%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Samantha Brewin | 10/10 | 3003 days | 100% |
| Mark Ashmore | 10/10 | 3219 days | 84% |
| Tim Struessmann | 7/10 | 3236 days | 77% |
| Fran and Ben | 10/10 | 3252 days | 82% |
| Alex Hah | 9/10 | 3278 days | 79% |
| Matthew | 8/10 | 3288 days | 77% |
| Stefania Colla | 10/10 | 3295 days | 79% |
| Rick Semo | 10/10 | 3295 days | 79% |
| Jessica Freeland | 9/10 | 3313 days | 76% |
| Ane Pujol | 10/10 | 3317 days | 77% |
| Nicole Joersen | 9/10 | 3335 days | 75% |
| Matthus Groem | 9/10 | 3335 days | 75% |
| Kristin Pogue | 10/10 | 3574 days | 58% |
| Molly Bogeberg | 9/10 | 3596 days | 56% |
| Hugo Alfonso | 10/10 | 3601 days | 56% |
| Bill Priddy | 10/10 | 3601 days | 56% |
| Stephen Ophelder | 10/10 | 3602 days | 56% |
| Horitz | 10/10 | 3615 days | 55% |
| Lindsay Dell | 9/10 | 3625 days | 54% |
| Florian Bellark | 9/10 | 3627 days | 54% |
| Gonne Clasen | 7/10 | 3645 days | 49% |
| Gregory | 9/10 | 3648 days | 52% |
| Maxime Louis | 10/10 | 3652 days | 52% |
| dror cohen | 10/10 | 3662 days | 52% |
| Ludo and Cha | 8/10 | 3687 days | 49% |
| Graham Lighner | 9/10 | 3703 days | 48% |
| Iris Gigacher | 9/10 | 3721 days | 47% |
| Jennifer Brown | 10/10 | 3722 days | 47% |
| Emma | 10/10 | 3967 days | 29% |
| Jam Boggomann | 7/10 | 4054 days | 21% |
| Claudia de Winter | 8/10 | 4304 days | 4% |
| Brian Lexmond | 6/10 | 4305 days | 4% |
| Simeon W | 9/10 | 4315 days | 4% |
| Daniel Robledo | 9/10 | 4334 days | 2% |
| Maria Camen Santos Lopez | 9/10 | 4334 days | 2% |
| Maria = Moller Hansen | 10/10 | 4344 days | 1% |
| Bjorn Houlberg | 10/10 | 4344 days | 1% |
| Michael Uebe | 8/10 | 4364 days | 0% |
| Daniel McAlpine | 10/10 | 4397 days | 36% |
| Kellie | 10/10 | 4397 days | 36% |
| Fjord | 10/10 | 4682 days | 36% |
| Maria Klister | 10/10 | 4682 days | 36% |
| Friederike | 10/10 | 4682 days | 36% |
| Raelene Vine | 10/10 | 4698 days | 36% |
| Jeremy Eng | 8/10 | 4698 days | 36% |
| Luisa | 10/10 | 4703 days | 36% |
| Sohie | 10/10 | 4703 days | 36% |
| Nigel Leighton | 10/10 | 4776 days | 36% |
| Jonathan Vondette | 9/10 | 4779 days | 36% |
| D Pieter | 6/10 | 4786 days | 31% |
| Anne Sutkowi | 10/10 | 4788 days | 36% |
| Karsten Meyer | 8/10 | 4803 days | 36% |
| Green UK | 9/10 | 5044 days | 36% |
| Michael Neumann | 9/10 | 5050 days | 36% |
| jackson78 | 10/10 | 5123 days | 36% |
| C | 10/10 | 5123 days | 36% |
| Extremo | 10/10 | 5154 days | 36% |
| Allan Johnston | 10/10 | 5215 days | 36% |
| Jorge Martinez Gacio | 8/10 | 5409 days | 36% |
| Boi Sagarra | 7/10 | 5412 days | 34% |
| Margit and Corein Groenevelt | 8/10 | 5415 days | 36% |
| Mulder & vanNistelrooij | 8/10 | 5420 days | 36% |
| Fabrizio Consolini | 8/10 | 5420 days | 36% |
| Estel la Prado | 10/10 | 5423 days | 36% |
| Susan Herd | 9/10 | 5424 days | 36% |
| Jessica Vogels | 9/10 | 5427 days | 36% |
| Emma Ducat | 10/10 | 5429 days | 36% |
| Melanie Gruber | 10/10 | 5430 days | 36% |
| Lukis Haertel | 9/10 | 5454 days | 36% |
| ccthornton100 | 9/10 | 5794 days | 36% |
| Nicky and Andy Prescott | 10/10 | 5796 days | 36% |
| David Morton | 8/10 | 5796 days | 36% |
| Thomas K | 9/10 | 5803 days | 36% |
| Belinda Godhard | 9/10 | 5819 days | 36% |
| Thomas Stopp | 9/10 | 5822 days | 36% |
| joannaw | 9/10 | 5869 days | 36% |
| Simon Slawner | 9/10 | 5886 days | 36% |
| Thorben Thede | 7/10 | 5896 days | 34% |
| anne p | 7/10 | 5907 days | 34% |
| eric14 | 8/10 | 5945 days | 36% |
| Sam819 | 10/10 | 5945 days | 36% |
| SandraThomas | 10/10 | 5945 days | 36% |
| MarielR | 8/10 | 6146 days | 36% |
| Donna | 10/10 | 6153 days | 36% |
| Sam Marshall | 7/10 | 6156 days | 34% |
| Peter | 9/10 | 6176 days | 36% |
| Hans | 8/10 | 6176 days | 36% |
| ali_m | 10/10 | 6197 days | 36% |
| Emily | 10/10 | 6235 days | 36% |
| Tom | 10/10 | 6244 days | 36% |
| Aoife | 9/10 | 6302 days | 36% |
| Shannon | 5/10 | 6376 days | 27% |
| Martin | 9/10 | 6395 days | 36% |
| Eric Campbell | 10/10 | 6415 days | 36% |
| Corin Kraft | 10/10 | 6470 days | 36% |
| hobl | 10/10 | 6477 days | 36% |
| cyntha rams | 10/10 | 6502 days | 36% |
| Katy Bray | 9/10 | 6508 days | 36% |
| Vicki | 9/10 | 6526 days | 36% |
| Walter | 9/10 | 6542 days | 36% |
| Sabine | 10/10 | 6542 days | 36% |
| Dupre | 8/10 | 6597 days | 36% |
| Kate and Dave | 10/10 | 6730 days | 36% |
| Susan | 9/10 | 6878 days | 36% |
| Peter | 8/10 | 6898 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Roscos Milford Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Roscos Milford Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Roscos Milford Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.