Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taranaki Falls.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taranaki Falls
Valid Reviews
65 Valid Reviews
The Taranaki Falls experience has a total of 65 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
25% |
| 9/10 | 22 |
|
34% |
| 8/10 | 18 |
|
28% |
| 7/10 | 8 |
|
12% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.77% Average
The raw data average (mean) for all the Taranaki Falls valid reviews is 86.77% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
61 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 61 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 61 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 21 |
|
34% |
| 8/10 | 17 |
|
28% |
| 7/10 | 8 |
|
13% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.39% Average
The raw data average (mean) for all the Taranaki Falls face-to-face reviews is 86.39% and is based on 61 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dee Greig-Dunn | 9/10 | 2663 days | 100% |
| Linnea Sahlberg | 10/10 | 3072 days | 77% |
| Kati Behrendt | 10/10 | 3331 days | 62% |
| Julia Achatz | 7/10 | 3333 days | 57% |
| Markus Wagner | 9/10 | 3333 days | 61% |
| Katharina Gans | 9/10 | 3341 days | 60% |
| Benedikt Lorenz | 10/10 | 3343 days | 61% |
| Jonas Neumann | 9/10 | 3346 days | 60% |
| Theresa Flach | 10/10 | 3346 days | 61% |
| Daniela Hintermayr | 7/10 | 3347 days | 56% |
| Thomas Klinting | 6/10 | 3347 days | 52% |
| Wouter Bleckmann | 8/10 | 3381 days | 57% |
| Tom Rogers | 7/10 | 3395 days | 54% |
| Ulf | 10/10 | 3407 days | 57% |
| Jack Robinson | 10/10 | 3418 days | 56% |
| Robert Elzinga | 8/10 | 3648 days | 42% |
| David Schelensky | 10/10 | 3697 days | 40% |
| Ruven Rintelmann | 9/10 | 3698 days | 40% |
| Daniel Roedel | 8/10 | 3706 days | 39% |
| Catherine Schlachter | 9/10 | 4374 days | 0% |
| Christina Perez | 8/10 | 4374 days | 0% |
| Casandra Prunica | 9/10 | 4401 days | 30% |
| Janina Zwerver | 8/10 | 4401 days | 29% |
| Anton Thisted | 7/10 | 4731 days | 28% |
| Chantal Mortel | 8/10 | 4769 days | 29% |
| Soren and Inelase Lindhardbell | 10/10 | 4836 days | 30% |
| Soren and Inelase Lindhardbell | 10/10 | 4836 days | 30% |
| Brigitte | 9/10 | 4842 days | 30% |
| Ron | 8/10 | 4858 days | 29% |
| Laurits and Bettina | 9/10 | 4861 days | 30% |
| Kerstin | 9/10 | 4869 days | 30% |
| Helmut Schmid | 9/10 | 5123 days | 30% |
| Melinda Moir | 9/10 | 5135 days | 30% |
| Lars | 8/10 | 5138 days | 29% |
| Lotte Foged | 9/10 | 5156 days | 30% |
| Dean | 8/10 | 5204 days | 29% |
| Lisa Beutler | 10/10 | 5209 days | 30% |
| Barry Dunster | 10/10 | 5220 days | 30% |
| Rudy Witt | 8/10 | 5236 days | 29% |
| Tina | 9/10 | 5250 days | 30% |
| Ralph & Marloes Meyers | 9/10 | 5463 days | 30% |
| Wheeler | 10/10 | 5484 days | 30% |
| Michael Orme | 7/10 | 5485 days | 28% |
| Tim | 9/10 | 5485 days | 30% |
| Tina Baun | 8/10 | 5487 days | 29% |
| Erica Moorhouse | 8/10 | 5500 days | 29% |
| Dennis & Claudia | 8/10 | 5515 days | 29% |
| Florian | 7/10 | 5516 days | 28% |
| D Oostrum | 9/10 | 5518 days | 30% |
| Mike Peirce | 9/10 | 5854 days | 30% |
| Cecile | 10/10 | 5863 days | 30% |
| Jannievan Osnabrugge | 7/10 | 5870 days | 28% |
| Lousie Hug | 7/10 | 5874 days | 28% |
| Schubert, Wolfgang & Claudia | 8/10 | 5893 days | 29% |
| ilkal | 8/10 | 5936 days | 29% |
| katesc | 9/10 | 5939 days | 30% |
| usigmund | 8/10 | 5939 days | 29% |
| vernenal | 10/10 | 5954 days | 30% |
| Bue Verrept | 8/10 | 5957 days | 29% |
| Monika Wenzel | 10/10 | 5958 days | 30% |
| Louis Duhaime | 9/10 | 5961 days | 30% |
| Jeanette Larsen | 9/10 | 5962 days | 30% |
| johannac | 8/10 | 6069 days | 29% |
| BVanW | 9/10 | 6186 days | 30% |
| Ralph Boese | 10/10 | 6214 days | 30% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Taranaki Falls does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.