Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Harwoods Hole.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Harwoods Hole
Valid Reviews
46 Valid Reviews
The Harwoods Hole experience has a total of 46 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 46 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
33% |
| 9/10 | 15 |
|
33% |
| 8/10 | 9 |
|
20% |
| 7/10 | 4 |
|
9% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.17% Average
The raw data average (mean) for all the Harwoods Hole valid reviews is 87.17% and is based on 46 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
39 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 46 valid reviews, the experience has 39 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 39 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
36% |
| 9/10 | 13 |
|
33% |
| 8/10 | 6 |
|
15% |
| 7/10 | 4 |
|
10% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.21% Average
The raw data average (mean) for all the Harwoods Hole face-to-face reviews is 88.21% and is based on 39 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Susanne | 5/10 | 2544 days | 100% |
| Sandra Marangi | 9/10 | 3568 days | 42% |
| Matthias Wohlegamuth | 7/10 | 3568 days | 37% |
| Anna Wooster | 10/10 | 3570 days | 42% |
| Theo Macer | 10/10 | 3571 days | 42% |
| Natasha | 7/10 | 3592 days | 35% |
| Evelyn Rloeh | 8/10 | 3621 days | 36% |
| Rulp Niet | 9/10 | 3621 days | 37% |
| Luke | 8/10 | 3621 days | 36% |
| Eline-Jessica van der Hoeven | 8/10 | 3638 days | 34% |
| Jenna Kuittinen | 7/10 | 3864 days | 10% |
| Jari Kahelin | 7/10 | 3864 days | 10% |
| Ellie Perkin | 8/10 | 3869 days | 12% |
| George Bellwood | 9/10 | 3875 days | 12% |
| Sarah Dorsett | 10/10 | 3875 days | 13% |
| Lauren Dinnage | 9/10 | 3884 days | 11% |
| Josh Symons | 6/10 | 3891 days | 5% |
| Ellen Holmgren | 10/10 | 3892 days | 11% |
| Natasha Harbinson | 8/10 | 3902 days | 9% |
| Anaelle Morand | 9/10 | 3921 days | 8% |
| Iris Kerbler | 9/10 | 3928 days | 7% |
| Thorbeu Scholz | 9/10 | 3929 days | 7% |
| Jitka and Matej | 9/10 | 3957 days | 4% |
| Max Brunner | 9/10 | 3967 days | 3% |
| Ron Web | 10/10 | 4005 days | 0% |
| Jan Suoboda | 10/10 | 4470 days | 13% |
| Anja Weppler | 10/10 | 4582 days | 13% |
| Friederike Kranzin | 10/10 | 4622 days | 13% |
| Sophia | 10/10 | 4628 days | 13% |
| Jakob | 9/10 | 4628 days | 13% |
| Dana | 10/10 | 4633 days | 13% |
| Elena Goschia | 9/10 | 4641 days | 13% |
| Jesse Flynn | 10/10 | 4650 days | 13% |
| kamil Benes | 10/10 | 4671 days | 13% |
| Anne Schneider | 10/10 | 4679 days | 13% |
| Miranda | 9/10 | 4957 days | 13% |
| Janicha Blumenthal | 10/10 | 5359 days | 13% |
| Weez18 | 8/10 | 5680 days | 12% |
| Lillian van Wegen | 8/10 | 5699 days | 12% |
| Victor Lewis | 8/10 | 5708 days | 12% |
| Senel | 10/10 | 6083 days | 13% |
| Uwe Rieper | 9/10 | 6103 days | 13% |
| Tait Suridge | 9/10 | 6177 days | 13% |
| Vivienne O'Reilly | 5/10 | 6189 days | 1% |
| Clem | 9/10 | 6293 days | 13% |
| Mike Howe | 8/10 | 6866 days | 12% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Harwoods Hole does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.