Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Ben Lomond Track.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Ben Lomond Track

Valid Reviews

38 Valid Reviews

The Ben Lomond Track experience has a total of 38 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 38 valid reviews:

Rating Count Percentage
10/10 14
37%
9/10 9
24%
8/10 10
26%
7/10 4
11%
6/10 1
3%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.16% Average

The raw data average (mean) for all the Ben Lomond Track valid reviews is 88.16% and is based on 38 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

35 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 38 valid reviews, the experience has 35 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 35 face-to-face reviews:

Rating Count Percentage
10/10 11
31%
9/10 9
26%
8/10 10
29%
7/10 4
11%
6/10 1
3%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.14% Average

The raw data average (mean) for all the Ben Lomond Track face-to-face reviews is 87.14% and is based on 35 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

91.93%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Raphaele 10/10 293 days 86.4 100%
Dale Simpson 9/10 916 days true 10.08 11%
Josh Mills 9/10 932 days true 9.21 10%
Gielis and Anne 10/10 939 days true 8.86 9%
Rachael Sleege 7/10 962 days true 7.1 7%
Natasha 6/10 1006 days true 5.19 5%
Oliver Francis 7/10 1006 days true 5.69 6%
Nanda Dyke 9/10 1037 days true 5.53 5%
Clayton Helzer 8/10 1065 days true 4.89 5%
Dylan Dorman 8/10 1070 days true 4.84 5%
Isabel 7/10 1265 days true 4.29 4%
Max 10/10 1275 days 4.69 4%
Ellie 8/10 1276 days true 4.46 4%
Holly Cooper 8/10 1280 days true 4.45 4%
Anke Vater 8/10 1288 days true 4.44 4%
Joerg 8/10 1289 days true 4.43 4%
Helen Hazelwood 9/10 1293 days true 4.66 4%
Patrick Edwards 10/10 1373 days true 4.52 4%
Danica Vrsaljko 10/10 1650 days true 4.05 4%
Markus Johannes 10/10 1650 days true 4.05 4%
Julie 10/10 1784 days 3.82 3%
Stefanie 10/10 1997 days true 3.46 3%
Mike Gemmill 10/10 2040 days true 3.38 3%
Anna Guzewiez 9/10 2048 days true 3.37 3%
Claire 9/10 2394 days true 2.78 2%
Petra Blumberg 8/10 2400 days true 2.63 2%
Francois Marchar 10/10 2404 days true 2.76 2%
Madeleine Mueller 10/10 2764 days true 2.14 2%
Ed & Katie Riches 9/10 2771 days true 2.13 1%
Aoife Lillis 8/10 2776 days true 2.02 1%
Thomas Krause 9/10 2782 days true 2.11 1%
Alfred & Henrike 10/10 2813 days true 2.06 1%
Chris Muller 7/10 2854 days true 1.81 1%
Fasto Maserati 10/10 3115 days true 1.54 1%
Hendrik Behrens 9/10 3119 days true 1.53 1%
Lukis Haertel 8/10 3150 days true 1.41 1%
Jess 10/10 3464 days true 0.94 0%
Richard 8/10 3494 days true 0.85 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Ben Lomond Track does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

92%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.