Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cathedral Caves Walk.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cathedral Caves Walk
Valid Reviews
43 Valid Reviews
The Cathedral Caves Walk experience has a total of 43 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 43 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
19% |
| 9/10 | 11 |
|
26% |
| 8/10 | 10 |
|
23% |
| 7/10 | 6 |
|
14% |
| 6/10 | 3 |
|
7% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
7% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
77.67% Average
The raw data average (mean) for all the Cathedral Caves Walk valid reviews is 77.67% and is based on 43 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
35 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 43 valid reviews, the experience has 35 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 35 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
23% |
| 9/10 | 10 |
|
29% |
| 8/10 | 9 |
|
26% |
| 7/10 | 3 |
|
9% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
9% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.14% Average
The raw data average (mean) for all the Cathedral Caves Walk face-to-face reviews is 81.14% and is based on 35 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Linda Stovelaar | 6/10 | 3268 days | 93% |
| Ane Pujol | 10/10 | 3352 days | 100% |
| Anna | 8/10 | 3376 days | 96% |
| Hailey S | 10/10 | 3386 days | 97% |
| Dylan Smyth | 9/10 | 3399 days | 94% |
| Andy Howard | 9/10 | 3403 days | 94% |
| Sharron | 8/10 | 3403 days | 93% |
| Sarah Boettcher | 7/10 | 3611 days | 69% |
| Lorenz Pfisterer | 9/10 | 3617 days | 73% |
| Stephen Timbu | 10/10 | 3619 days | 74% |
| Floriane Desnoyer | 9/10 | 3619 days | 73% |
| Gae Saevane | 7/10 | 3637 days | 67% |
| Lena Wesselink | 7/10 | 3657 days | 65% |
| Shelley | 1/10 | 3880 days | 18% |
| Adriana | 6/10 | 4345 days | 1% |
| Pavel Jarolimek | 3/10 | 4345 days | 0% |
| Steffen | 3/10 | 4384 days | 26% |
| Tobias Gehring | 9/10 | 4387 days | 48% |
| Felix Brettner | 8/10 | 4387 days | 48% |
| Don | 5/10 | 4395 days | 37% |
| Alex Artigues | 10/10 | 4430 days | 49% |
| Daniel McAlpine | 7/10 | 4432 days | 45% |
| Kellie | 9/10 | 4432 days | 48% |
| Tom Somers | 3/10 | 4719 days | 26% |
| AnnaM | 9/10 | 4733 days | 48% |
| Wendy Ward | 10/10 | 4749 days | 49% |
| Loesje | 8/10 | 4823 days | 48% |
| K Dahmer | 10/10 | 5457 days | 49% |
| Louise van der Hyden | 8/10 | 5462 days | 48% |
| Alan Munday | 9/10 | 5462 days | 48% |
| LandJ | 7/10 | 5464 days | 45% |
| Manfred Liuduer | 9/10 | 5468 days | 48% |
| Jonathon Heaney | 8/10 | 5485 days | 48% |
| Bowness | 9/10 | 5816 days | 48% |
| J Kempeneers | 8/10 | 5843 days | 48% |
| margaret Klawitter | 10/10 | 5850 days | 49% |
| Lamb | 7/10 | 5856 days | 45% |
| Christiane Lindenberg | 9/10 | 5866 days | 48% |
| Hans Hoff | 10/10 | 5927 days | 49% |
| harryb | 8/10 | 6028 days | 48% |
| Colin Church | 8/10 | 6163 days | 48% |
| VincentD | 6/10 | 6197 days | 42% |
| Tatjane | 8/10 | 6210 days | 48% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Cathedral Caves Walk does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.