Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Heaphy Track.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Heaphy Track

Valid Reviews

48 Valid Reviews

The Heaphy Track experience has a total of 48 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 48 valid reviews:

Rating Count Percentage
10/10 22
46%
9/10 12
25%
8/10 10
21%
7/10 3
6%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
2%

89.58% Average

The raw data average (mean) for all the Heaphy Track valid reviews is 89.58% and is based on 48 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

43 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 48 valid reviews, the experience has 43 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 43 face-to-face reviews:

Rating Count Percentage
10/10 18
42%
9/10 12
28%
8/10 9
21%
7/10 3
7%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
2%

88.84% Average

The raw data average (mean) for all the Heaphy Track face-to-face reviews is 88.84% and is based on 43 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

90.88%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Fi 10/10 781 days true 24.75 100%
Jonas Neumann 10/10 795 days true 23.11 93%
Theresa Flach 9/10 795 days true 23.11 93%
Jonathan Maus 10/10 1102 days true 5.99 18%
Selina 7/10 1109 days true 5.98 18%
Robin Stamm 8/10 1111 days true 5.97 18%
Quentin Neulens 10/10 1127 days true 5.95 18%
Jonathan Maus 8/10 1127 days 4.96 14%
Stephanie Pope 9/10 1133 days true 5.94 18%
Mia Gaynor 10/10 1139 days true 5.93 18%
Timon Flick 8/10 1145 days true 5.92 18%
Cosmo Hartuna 9/10 1154 days true 5.9 18%
Nils Kissel 10/10 1156 days 4.92 14%
Fiona and Matthew 8/10 1164 days true 5.89 18%
Florian Klein 1/10 1800 days true 4.24 11%
Tina Hilbich 9/10 1830 days true 4.79 13%
Sanne Meijer 9/10 1831 days true 4.79 13%
Matt Sidaway 10/10 1894 days true 4.69 13%
Clara Hayes 8/10 1902 days true 4.67 13%
Trish Pope 10/10 1911 days true 4.66 12%
AnnaM 10/10 2182 days 3.51 7%
Supiot Zudovic 10/10 2195 days true 4.19 10%
Wayne Kerr 10/10 2200 days true 4.18 10%
Ken Milligan 8/10 2200 days true 4.18 10%
Alessandra 10/10 2202 days true 4.18 10%
Paul Liecke 9/10 2215 days true 4.16 10%
Stella Thoben 9/10 2215 days true 4.16 10%
Karina Gratz 9/10 2217 days true 4.16 10%
Tobi 10/10 2218 days true 4.15 10%
Dupont 9/10 2219 days true 4.15 10%
Bill and Noreen 10/10 2239 days true 4.12 10%
Hanle 7/10 2288 days true 4.04 10%
Jessica Marling 9/10 2568 days true 3.58 8%
Chris 9/10 2601 days true 3.52 8%
Leander Siegert 7/10 2605 days true 3.52 7%
Alfred & Henrike 10/10 2632 days true 3.47 7%
Lydia McLean 10/10 2685 days true 3.39 7%
Ross Mepham 10/10 2883 days 2.55 3%
Lorraine Leonard 10/10 2921 days true 3.0 5%
Jane Cullum 8/10 2925 days true 2.99 5%
Patrick Gloede 8/10 2927 days true 2.99 5%
Daniel Dubach 10/10 2972 days true 2.91 5%
Amy 9/10 3248 days true 2.46 3%
Kerry Wood 8/10 3311 days true 2.36 2%
BenH 10/10 3337 days 1.93 1%
rosil 10/10 3643 days true 1.81 0%
Martina Bumiller 10/10 3648 days true 1.8 0%
Viktoria Stoffel 8/10 3650 days true 1.8 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Heaphy Track does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

91%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch