Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
132 Valid Reviews
The Mossburn Country Park experience has a total of 140 reviews. There are 132 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 132 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
62% |
| 9/10 | 24 |
|
18% |
| 8/10 | 16 |
|
12% |
| 7/10 | 7 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.65% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.65% and is based on 132 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 132 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jan | 10/10 | 38 days | 100% |
| Liss | 10/10 | 100 days | 100% |
| Mireille & Philippe | 8/10 | 100 days | 98% |
| Vera | 10/10 | 161 days | 99% |
| Eline | 10/10 | 344 days | 93% |
| Rhonda | 10/10 | 403 days | 91% |
| VamperCan | 10/10 | 403 days | 91% |
| Andy Williamson | 10/10 | 434 days | 89% |
| YC | 10/10 | 434 days | 89% |
| Anne | 10/10 | 434 days | 89% |
| Brett | 7/10 | 434 days | 83% |
| Charly and family | 10/10 | 465 days | 88% |
| Christiane | 10/10 | 526 days | 84% |
| Caron | 10/10 | 709 days | 71% |
| Miriam | 10/10 | 800 days | 64% |
| Sandra Staples | 9/10 | 800 days | 63% |
| Chris H | 10/10 | 831 days | 61% |
| Julia Richter | 10/10 | 831 days | 61% |
| Diana Antunez | 10/10 | 861 days | 58% |
| Silene.arvinberod@gmail.com | 10/10 | 861 days | 58% |
| Chc | 10/10 | 861 days | 58% |
| annelie slaar | 9/10 | 892 days | 54% |
| Ren15 | 10/10 | 892 days | 55% |
| Victoria | 7/10 | 892 days | 51% |
| Pauline | 10/10 | 892 days | 55% |
| Elke | 10/10 | 1075 days | 37% |
| Tasmin | 9/10 | 1106 days | 34% |
| Katie Edser | 10/10 | 1106 days | 35% |
| Kelsey Fisher | 10/10 | 1106 days | 35% |
| Dave and Nicky | 10/10 | 1196 days | 28% |
| Rob J | 9/10 | 1196 days | 27% |
| Sue and Ron | 10/10 | 1226 days | 25% |
| Shona Beach | 10/10 | 1226 days | 25% |
| Joan Hermitage | 10/10 | 1256 days | 23% |
| Yuri Fey | 10/10 | 1257 days | 23% |
| Russell | 1/10 | 1257 days | 9% |
| Anne S | 9/10 | 1471 days | 12% |
| Heather and Jim | 10/10 | 1561 days | 9% |
| Kathryn Torkington | 10/10 | 1622 days | 7% |
| Steven | 10/10 | 1836 days | 5% |
| Luke | 10/10 | 1864 days | 5% |
| Cait Turner | 8/10 | 1895 days | 5% |
| Tori | 10/10 | 1926 days | 5% |
| Joanne | 10/10 | 1987 days | 5% |
| Lynley and Ian Breeze | 10/10 | 1987 days | 5% |
| Lauren | 8/10 | 2201 days | 4% |
| Amy | 10/10 | 2230 days | 4% |
| Moritz | 10/10 | 2230 days | 4% |
| Pierre-Yves | 10/10 | 2230 days | 4% |
| Allan and Kelly | 10/10 | 2230 days | 4% |
| Johan | 10/10 | 2230 days | 4% |
| Melissa | 10/10 | 2261 days | 4% |
| Nik | 10/10 | 2261 days | 4% |
| Erica | 10/10 | 2261 days | 4% |
| Leon | 9/10 | 2261 days | 4% |
| Chris | 10/10 | 2292 days | 4% |
| Peter Nesnebse | 8/10 | 2292 days | 4% |
| Antoine | 10/10 | 2322 days | 4% |
| Lucie | 10/10 | 2322 days | 4% |
| Javier Williams | 9/10 | 2322 days | 4% |
| K&KRahimi | 9/10 | 2322 days | 4% |
| Shona Beach | 10/10 | 2353 days | 4% |
| Vicki Hoskinson | 10/10 | 2566 days | 4% |
| John | 9/10 | 2567 days | 3% |
| Kathryn Torkington | 10/10 | 2595 days | 3% |
| Brigitta | 8/10 | 2595 days | 3% |
| Marty | 10/10 | 2595 days | 3% |
| From DK | 9/10 | 2626 days | 3% |
| Francois & Caroline | 9/10 | 2626 days | 3% |
| Yh kim | 10/10 | 2626 days | 3% |
| Richard | 9/10 | 2626 days | 3% |
| Nadine | 10/10 | 2657 days | 3% |
| Sellers Family | 10/10 | 2687 days | 3% |
| Shona Beach | 10/10 | 2718 days | 3% |
| Carl | 10/10 | 2718 days | 3% |
| S Becker | 10/10 | 2901 days | 3% |
| Jos Mulder | 10/10 | 2963 days | 3% |
| Suzanne Wijsman | 9/10 | 2968 days | 3% |
| Xiao Xiao | 9/10 | 3001 days | 3% |
| Kerine Au | 10/10 | 3021 days | 3% |
| Lukas Hauser | 10/10 | 3040 days | 3% |
| Crystal Wang | 3/10 | 3054 days | 1% |
| Madelyn Fagerman | 10/10 | 3260 days | 2% |
| Vicki | 10/10 | 3270 days | 2% |
| Frank Hofmann | 10/10 | 3291 days | 2% |
| Marie Blom | 10/10 | 3295 days | 2% |
| Josh Marks | 10/10 | 3309 days | 2% |
| Matthias Wohlgemuth | 9/10 | 3339 days | 2% |
| Barbara-Rose Townsend | 9/10 | 3342 days | 2% |
| Martine Baars | 10/10 | 3360 days | 2% |
| Ajit Raut | 10/10 | 3402 days | 2% |
| Ivan Wee | 8/10 | 3416 days | 2% |
| Nancy LeRoy | 9/10 | 3416 days | 2% |
| Ivan W. | 10/10 | 3447 days | 2% |
| Susan H | 10/10 | 3450 days | 2% |
| Matteo Verzi | 7/10 | 3649 days | 1% |
| Sandy Bell | 10/10 | 3689 days | 1% |
| Louise Alexander | 10/10 | 3690 days | 1% |
| Yuan Lin | 8/10 | 3696 days | 1% |
| Rachel Macdonald | 7/10 | 3711 days | 1% |
| robert zdebski | 9/10 | 3752 days | 1% |
| Sarah Gurney | 7/10 | 3760 days | 1% |
| Graham Lighner | 10/10 | 3763 days | 1% |
| Jennifer Brown | 9/10 | 3782 days | 1% |
| Lena + Kristof | 10/10 | 4027 days | 1% |
| Thomas Blom | 8/10 | 4056 days | 1% |
| Kodie Howarth | 10/10 | 4085 days | 1% |
| Rasmus Rantil | 10/10 | 4091 days | 1% |
| Bjorn Privat | 10/10 | 4098 days | 1% |
| Kim Frey | 7/10 | 4098 days | 0% |
| Silvia Hudakova | 10/10 | 4117 days | 0% |
| Julian Kuemme | 10/10 | 4368 days | 0% |
| Andrea Sole | 10/10 | 4368 days | 0% |
| Mandy Reich | 9/10 | 4369 days | 0% |
| Monique Monique | 7/10 | 4421 days | 1% |
| Petra Niemann | 10/10 | 4452 days | 1% |
| Eric and Nienke | 8/10 | 4483 days | 1% |
| J Murphy | 8/10 | 4513 days | 1% |
| Luise Fuchs | 9/10 | 4748 days | 1% |
| Michal | 8/10 | 4762 days | 1% |
| Przemystaw Tymizyszyn | 8/10 | 4762 days | 1% |
| Guillot | 9/10 | 4765 days | 1% |
| phudgb | 10/10 | 4909 days | 1% |
| Rebecca Doehl | 8/10 | 5136 days | 1% |
| Sue DeVries | 8/10 | 5466 days | 1% |
| Marii Joekalda | 9/10 | 5472 days | 1% |
| Tina Madsen | 8/10 | 5475 days | 1% |
| Sabine Tippman | 6/10 | 5475 days | 1% |
| nelliekaye | 9/10 | 5670 days | 1% |
| hellami | 8/10 | 5974 days | 1% |
| Andrea | 10/10 | 6105 days | 1% |
| JohannaB | 10/10 | 6207 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.18% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| … | … |
Balancing Adjustment
0.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.