Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
127 Valid Reviews
The Mossburn Country Park experience has a total of 135 reviews. There are 127 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
61% |
| 9/10 | 24 |
|
19% |
| 8/10 | 15 |
|
12% |
| 7/10 | 7 |
|
6% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.52% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.52% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rhonda | 10/10 | 51 days | 100% |
| VamperCan | 10/10 | 51 days | 100% |
| Andy Williamson | 10/10 | 82 days | 100% |
| YC | 10/10 | 82 days | 100% |
| Anne | 10/10 | 82 days | 100% |
| Brett | 7/10 | 82 days | 93% |
| Charly and family | 10/10 | 113 days | 99% |
| Christiane | 10/10 | 174 days | 98% |
| Caron | 10/10 | 357 days | 93% |
| Miriam | 10/10 | 448 days | 89% |
| Sandra Staples | 9/10 | 448 days | 88% |
| Chris H | 10/10 | 479 days | 87% |
| Julia Richter | 10/10 | 479 days | 87% |
| Diana Antunez | 10/10 | 509 days | 85% |
| Silene.arvinberod@gmail.com | 10/10 | 509 days | 85% |
| Chc | 10/10 | 509 days | 85% |
| annelie slaar | 9/10 | 540 days | 83% |
| Ren15 | 10/10 | 540 days | 83% |
| Victoria | 7/10 | 540 days | 78% |
| Pauline | 10/10 | 540 days | 83% |
| Elke | 10/10 | 723 days | 70% |
| Tasmin | 9/10 | 754 days | 67% |
| Katie Edser | 10/10 | 754 days | 68% |
| Kelsey Fisher | 10/10 | 754 days | 68% |
| Dave and Nicky | 10/10 | 844 days | 59% |
| Rob J | 9/10 | 844 days | 59% |
| Sue and Ron | 10/10 | 874 days | 56% |
| Shona Beach | 10/10 | 874 days | 56% |
| Joan Hermitage | 10/10 | 905 days | 53% |
| Yuri Fey | 10/10 | 905 days | 53% |
| Russell | 1/10 | 905 days | 21% |
| Anne S | 9/10 | 1119 days | 33% |
| Heather and Jim | 10/10 | 1209 days | 26% |
| Kathryn Torkington | 10/10 | 1270 days | 22% |
| Steven | 10/10 | 1484 days | 11% |
| Luke | 10/10 | 1512 days | 10% |
| Cait Turner | 8/10 | 1543 days | 9% |
| Tori | 10/10 | 1574 days | 8% |
| Joanne | 10/10 | 1635 days | 7% |
| Lynley and Ian Breeze | 10/10 | 1635 days | 7% |
| Lauren | 8/10 | 1849 days | 4% |
| Amy | 10/10 | 1878 days | 5% |
| Moritz | 10/10 | 1878 days | 5% |
| Pierre-Yves | 10/10 | 1878 days | 5% |
| Allan and Kelly | 10/10 | 1878 days | 5% |
| Johan | 10/10 | 1878 days | 5% |
| Melissa | 10/10 | 1909 days | 4% |
| Nik | 10/10 | 1909 days | 4% |
| Erica | 10/10 | 1909 days | 4% |
| Leon | 9/10 | 1909 days | 4% |
| Chris | 10/10 | 1940 days | 4% |
| Peter Nesnebse | 8/10 | 1940 days | 4% |
| Antoine | 10/10 | 1970 days | 4% |
| Lucie | 10/10 | 1970 days | 4% |
| Javier Williams | 9/10 | 1970 days | 4% |
| K&KRahimi | 9/10 | 1970 days | 4% |
| Shona Beach | 10/10 | 2001 days | 4% |
| Vicki Hoskinson | 10/10 | 2215 days | 4% |
| John | 9/10 | 2215 days | 4% |
| Kathryn Torkington | 10/10 | 2243 days | 4% |
| Brigitta | 8/10 | 2243 days | 4% |
| Marty | 10/10 | 2243 days | 4% |
| From DK | 9/10 | 2274 days | 4% |
| Francois & Caroline | 9/10 | 2274 days | 4% |
| Yh kim | 10/10 | 2274 days | 4% |
| Richard | 9/10 | 2274 days | 4% |
| Nadine | 10/10 | 2305 days | 4% |
| Sellers Family | 10/10 | 2335 days | 4% |
| Shona Beach | 10/10 | 2366 days | 4% |
| Carl | 10/10 | 2366 days | 4% |
| S Becker | 10/10 | 2549 days | 3% |
| Jos Mulder | 10/10 | 2611 days | 3% |
| Suzanne Wijsman | 9/10 | 2616 days | 3% |
| Xiao Xiao | 9/10 | 2649 days | 3% |
| Kerine Au | 10/10 | 2670 days | 3% |
| Lukas Hauser | 10/10 | 2688 days | 3% |
| Crystal Wang | 3/10 | 2702 days | 1% |
| Madelyn Fagerman | 10/10 | 2908 days | 2% |
| Vicki | 10/10 | 2918 days | 2% |
| Frank Hofmann | 10/10 | 2939 days | 2% |
| Marie Blom | 10/10 | 2943 days | 2% |
| Josh Marks | 10/10 | 2957 days | 2% |
| Matthias Wohlgemuth | 9/10 | 2987 days | 2% |
| Barbara-Rose Townsend | 9/10 | 2990 days | 2% |
| Martine Baars | 10/10 | 3008 days | 2% |
| Ajit Raut | 10/10 | 3050 days | 2% |
| Ivan Wee | 8/10 | 3064 days | 2% |
| Nancy LeRoy | 9/10 | 3065 days | 2% |
| Ivan W. | 10/10 | 3096 days | 2% |
| Susan H | 10/10 | 3098 days | 2% |
| Matteo Verzi | 7/10 | 3297 days | 2% |
| Sandy Bell | 10/10 | 3337 days | 2% |
| Louise Alexander | 10/10 | 3339 days | 2% |
| Yuan Lin | 8/10 | 3344 days | 2% |
| Rachel Macdonald | 7/10 | 3359 days | 1% |
| robert zdebski | 9/10 | 3401 days | 1% |
| Sarah Gurney | 7/10 | 3408 days | 1% |
| Graham Lighner | 10/10 | 3411 days | 1% |
| Jennifer Brown | 9/10 | 3431 days | 1% |
| Lena + Kristof | 10/10 | 3676 days | 1% |
| Thomas Blom | 8/10 | 3704 days | 1% |
| Kodie Howarth | 10/10 | 3733 days | 1% |
| Rasmus Rantil | 10/10 | 3739 days | 1% |
| Bjorn Privat | 10/10 | 3746 days | 1% |
| Kim Frey | 7/10 | 3746 days | 1% |
| Silvia Hudakova | 10/10 | 3766 days | 1% |
| Julian Kuemme | 10/10 | 4016 days | 0% |
| Andrea Sole | 10/10 | 4016 days | 0% |
| Mandy Reich | 9/10 | 4017 days | 0% |
| Monique Monique | 7/10 | 4069 days | 0% |
| Petra Niemann | 10/10 | 4100 days | 0% |
| Eric and Nienke | 8/10 | 4131 days | 0% |
| J Murphy | 8/10 | 4161 days | 0% |
| Luise Fuchs | 9/10 | 4396 days | 0% |
| Michal | 8/10 | 4410 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4410 days | 0% |
| Guillot | 9/10 | 4413 days | 0% |
| phudgb | 10/10 | 4557 days | 1% |
| Rebecca Doehl | 8/10 | 4784 days | 0% |
| Sue DeVries | 8/10 | 5114 days | 0% |
| Marii Joekalda | 9/10 | 5120 days | 0% |
| Tina Madsen | 8/10 | 5123 days | 0% |
| Sabine Tippman | 6/10 | 5123 days | 0% |
| nelliekaye | 9/10 | 5318 days | 1% |
| hellami | 8/10 | 5622 days | 1% |
| Andrea | 10/10 | 5753 days | 0% |
| JohannaB | 10/10 | 5855 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.72% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 37 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 34 | -0.66% |
| 35 | -0.68% |
| 36 | -0.70% |
| 37 | -0.72% |
| 38 | -0.74% |
| 39 | -0.75% |
| 40 | -0.77% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.