Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
133 Valid Reviews
The Mossburn Country Park experience has a total of 141 reviews. There are 133 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 133 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 83 |
|
62% |
| 9/10 | 24 |
|
18% |
| 8/10 | 16 |
|
12% |
| 7/10 | 7 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.71% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.71% and is based on 133 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 133 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stevoz | 10/10 | 111 days | 100% |
| Jan | 10/10 | 139 days | 100% |
| Liss | 10/10 | 201 days | 98% |
| Mireille & Philippe | 8/10 | 201 days | 96% |
| Vera | 10/10 | 262 days | 97% |
| Eline | 10/10 | 445 days | 89% |
| Rhonda | 10/10 | 504 days | 86% |
| VamperCan | 10/10 | 504 days | 86% |
| Andy Williamson | 10/10 | 535 days | 84% |
| YC | 10/10 | 535 days | 84% |
| Anne | 10/10 | 535 days | 84% |
| Brett | 7/10 | 535 days | 78% |
| Charly and family | 10/10 | 566 days | 82% |
| Christiane | 10/10 | 627 days | 78% |
| Caron | 10/10 | 810 days | 63% |
| Miriam | 10/10 | 901 days | 54% |
| Sandra Staples | 9/10 | 901 days | 53% |
| Chris H | 10/10 | 932 days | 51% |
| Julia Richter | 10/10 | 932 days | 51% |
| Diana Antunez | 10/10 | 962 days | 48% |
| Silene.arvinberod@gmail.com | 10/10 | 962 days | 48% |
| Chc | 10/10 | 962 days | 48% |
| annelie slaar | 9/10 | 993 days | 44% |
| Ren15 | 10/10 | 993 days | 45% |
| Victoria | 7/10 | 993 days | 42% |
| Pauline | 10/10 | 993 days | 45% |
| Elke | 10/10 | 1176 days | 29% |
| Tasmin | 9/10 | 1207 days | 26% |
| Katie Edser | 10/10 | 1207 days | 27% |
| Kelsey Fisher | 10/10 | 1207 days | 27% |
| Dave and Nicky | 10/10 | 1297 days | 21% |
| Rob J | 9/10 | 1297 days | 21% |
| Sue and Ron | 10/10 | 1327 days | 19% |
| Shona Beach | 10/10 | 1327 days | 19% |
| Joan Hermitage | 10/10 | 1358 days | 17% |
| Yuri Fey | 10/10 | 1358 days | 17% |
| Russell | 1/10 | 1358 days | 7% |
| Anne S | 9/10 | 1572 days | 8% |
| Heather and Jim | 10/10 | 1662 days | 6% |
| Kathryn Torkington | 10/10 | 1723 days | 5% |
| Steven | 10/10 | 1937 days | 5% |
| Luke | 10/10 | 1965 days | 4% |
| Cait Turner | 8/10 | 1996 days | 4% |
| Tori | 10/10 | 2027 days | 4% |
| Joanne | 10/10 | 2088 days | 4% |
| Lynley and Ian Breeze | 10/10 | 2088 days | 4% |
| Lauren | 8/10 | 2302 days | 4% |
| Amy | 10/10 | 2331 days | 4% |
| Moritz | 10/10 | 2331 days | 4% |
| Pierre-Yves | 10/10 | 2331 days | 4% |
| Allan and Kelly | 10/10 | 2331 days | 4% |
| Johan | 10/10 | 2331 days | 4% |
| Melissa | 10/10 | 2362 days | 4% |
| Nik | 10/10 | 2362 days | 4% |
| Erica | 10/10 | 2362 days | 4% |
| Leon | 9/10 | 2362 days | 4% |
| Chris | 10/10 | 2393 days | 4% |
| Peter Nesnebse | 8/10 | 2393 days | 4% |
| Antoine | 10/10 | 2423 days | 4% |
| Lucie | 10/10 | 2423 days | 4% |
| Javier Williams | 9/10 | 2423 days | 4% |
| K&KRahimi | 9/10 | 2423 days | 4% |
| Shona Beach | 10/10 | 2454 days | 3% |
| Vicki Hoskinson | 10/10 | 2668 days | 3% |
| John | 9/10 | 2668 days | 3% |
| Kathryn Torkington | 10/10 | 2696 days | 3% |
| Brigitta | 8/10 | 2696 days | 3% |
| Marty | 10/10 | 2696 days | 3% |
| From DK | 9/10 | 2727 days | 3% |
| Francois & Caroline | 9/10 | 2727 days | 3% |
| Yh kim | 10/10 | 2727 days | 3% |
| Richard | 9/10 | 2727 days | 3% |
| Nadine | 10/10 | 2758 days | 3% |
| Sellers Family | 10/10 | 2788 days | 3% |
| Shona Beach | 10/10 | 2819 days | 3% |
| Carl | 10/10 | 2819 days | 3% |
| S Becker | 10/10 | 3002 days | 2% |
| Jos Mulder | 10/10 | 3064 days | 2% |
| Suzanne Wijsman | 9/10 | 3069 days | 2% |
| Xiao Xiao | 9/10 | 3102 days | 2% |
| Kerine Au | 10/10 | 3123 days | 2% |
| Lukas Hauser | 10/10 | 3141 days | 2% |
| Crystal Wang | 3/10 | 3155 days | 1% |
| Madelyn Fagerman | 10/10 | 3361 days | 2% |
| Vicki | 10/10 | 3371 days | 2% |
| Frank Hofmann | 10/10 | 3392 days | 2% |
| Marie Blom | 10/10 | 3396 days | 2% |
| Josh Marks | 10/10 | 3410 days | 2% |
| Matthias Wohlgemuth | 9/10 | 3440 days | 2% |
| Barbara-Rose Townsend | 9/10 | 3443 days | 2% |
| Martine Baars | 10/10 | 3461 days | 1% |
| Ajit Raut | 10/10 | 3503 days | 1% |
| Ivan Wee | 8/10 | 3517 days | 1% |
| Nancy LeRoy | 9/10 | 3518 days | 1% |
| Ivan W. | 10/10 | 3549 days | 1% |
| Susan H | 10/10 | 3551 days | 1% |
| Matteo Verzi | 7/10 | 3750 days | 1% |
| Sandy Bell | 10/10 | 3790 days | 1% |
| Louise Alexander | 10/10 | 3792 days | 1% |
| Yuan Lin | 8/10 | 3797 days | 1% |
| Rachel Macdonald | 7/10 | 3812 days | 1% |
| robert zdebski | 9/10 | 3854 days | 1% |
| Sarah Gurney | 7/10 | 3861 days | 1% |
| Graham Lighner | 10/10 | 3864 days | 0% |
| Jennifer Brown | 9/10 | 3884 days | 1% |
| Lena + Kristof | 10/10 | 4129 days | 0% |
| Thomas Blom | 8/10 | 4157 days | 0% |
| Kodie Howarth | 10/10 | 4186 days | 0% |
| Rasmus Rantil | 10/10 | 4192 days | 0% |
| Bjorn Privat | 10/10 | 4199 days | 0% |
| Kim Frey | 7/10 | 4199 days | 0% |
| Silvia Hudakova | 10/10 | 4219 days | 0% |
| Julian Kuemme | 10/10 | 4469 days | 0% |
| Andrea Sole | 10/10 | 4469 days | 0% |
| Mandy Reich | 9/10 | 4470 days | 0% |
| Monique Monique | 7/10 | 4522 days | 1% |
| Petra Niemann | 10/10 | 4553 days | 1% |
| Eric and Nienke | 8/10 | 4584 days | 1% |
| J Murphy | 8/10 | 4614 days | 1% |
| Luise Fuchs | 9/10 | 4849 days | 0% |
| Michal | 8/10 | 4863 days | 0% |
| Przemystaw Tymizyszyn | 8/10 | 4863 days | 0% |
| Guillot | 9/10 | 4866 days | 0% |
| phudgb | 10/10 | 5010 days | 1% |
| Rebecca Doehl | 8/10 | 5237 days | 0% |
| Sue DeVries | 8/10 | 5567 days | 0% |
| Marii Joekalda | 9/10 | 5573 days | 0% |
| Tina Madsen | 8/10 | 5576 days | 0% |
| Sabine Tippman | 6/10 | 5576 days | 0% |
| nelliekaye | 9/10 | 5771 days | 1% |
| hellami | 8/10 | 6075 days | 1% |
| Andrea | 10/10 | 6206 days | 0% |
| JohannaB | 10/10 | 6308 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.91% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 85 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 82 | -0.88% |
| 83 | -0.89% |
| 84 | -0.90% |
| 85 | -0.91% |
| 86 | -0.93% |
| 87 | -0.94% |
| 88 | -0.95% |
| … | … |
Balancing Adjustment
0.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.