Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
120 Valid Reviews
The Mossburn Country Park experience has a total of 128 reviews. There are 120 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 72 |
|
60% |
9/10 | 24 |
|
20% |
8/10 | 15 |
|
13% |
7/10 | 6 |
|
5% |
6/10 | 1 |
|
1% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
92.33% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.33% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 5 |
|
33% |
9/10 | 4 |
|
27% |
8/10 | 5 |
|
33% |
7/10 | 0 |
|
0% |
6/10 | 1 |
|
7% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
95.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Christiane | 10/10 | 42 days | 100% |
Caron | 10/10 | 225 days | 97% |
Miriam | 10/10 | 316 days | 94% |
Sandra Staples | 9/10 | 316 days | 93% |
Chris H | 10/10 | 347 days | 93% |
Julia Richter | 10/10 | 347 days | 93% |
Diana Antunez | 10/10 | 377 days | 92% |
Silene.arvinberod@gmail.com | 10/10 | 377 days | 92% |
Chc | 10/10 | 377 days | 92% |
annelie slaar | 9/10 | 408 days | 90% |
Ren15 | 10/10 | 408 days | 91% |
Victoria | 7/10 | 408 days | 84% |
Pauline | 10/10 | 408 days | 91% |
Elke | 10/10 | 591 days | 80% |
Tasmin | 9/10 | 622 days | 77% |
Katie Edser | 10/10 | 622 days | 78% |
Kelsey Fisher | 10/10 | 622 days | 78% |
Dave and Nicky | 10/10 | 712 days | 71% |
Rob J | 9/10 | 712 days | 70% |
Sue and Ron | 10/10 | 742 days | 69% |
Shona Beach | 10/10 | 742 days | 69% |
Joan Hermitage | 10/10 | 772 days | 66% |
Yuri Fey | 10/10 | 773 days | 66% |
Russell | 1/10 | 773 days | 27% |
Anne S | 9/10 | 987 days | 45% |
Heather and Jim | 10/10 | 1077 days | 37% |
Kathryn Torkington | 10/10 | 1138 days | 32% |
Steven | 10/10 | 1352 days | 18% |
Luke | 10/10 | 1380 days | 16% |
Cait Turner | 8/10 | 1411 days | 14% |
Tori | 10/10 | 1442 days | 13% |
Joanne | 10/10 | 1503 days | 11% |
Lynley and Ian Breeze | 10/10 | 1503 days | 11% |
Lauren | 8/10 | 1717 days | 5% |
Amy | 10/10 | 1746 days | 5% |
Moritz | 10/10 | 1746 days | 5% |
Pierre-Yves | 10/10 | 1746 days | 5% |
Allan and Kelly | 10/10 | 1746 days | 5% |
Johan | 10/10 | 1746 days | 5% |
Melissa | 10/10 | 1777 days | 5% |
Nik | 10/10 | 1777 days | 5% |
Erica | 10/10 | 1777 days | 5% |
Leon | 9/10 | 1777 days | 5% |
Chris | 10/10 | 1808 days | 5% |
Peter Nesnebse | 8/10 | 1808 days | 5% |
Antoine | 10/10 | 1838 days | 5% |
Lucie | 10/10 | 1838 days | 5% |
Javier Williams | 9/10 | 1838 days | 5% |
K&KRahimi | 9/10 | 1838 days | 5% |
Shona Beach | 10/10 | 1869 days | 5% |
Vicki Hoskinson | 10/10 | 2082 days | 4% |
John | 9/10 | 2083 days | 4% |
Kathryn Torkington | 10/10 | 2111 days | 4% |
Brigitta | 8/10 | 2111 days | 4% |
Marty | 10/10 | 2111 days | 4% |
From DK | 9/10 | 2142 days | 4% |
Francois & Caroline | 9/10 | 2142 days | 4% |
Yh kim | 10/10 | 2142 days | 4% |
Richard | 9/10 | 2142 days | 4% |
Nadine | 10/10 | 2173 days | 4% |
Sellers Family | 10/10 | 2203 days | 4% |
Shona Beach | 10/10 | 2234 days | 4% |
Carl | 10/10 | 2234 days | 4% |
S Becker | 10/10 | 2417 days | 4% |
Jos Mulder | 10/10 | 2479 days | 4% |
Suzanne Wijsman | 9/10 | 2484 days | 3% |
Xiao Xiao | 9/10 | 2517 days | 3% |
Kerine Au | 10/10 | 2537 days | 3% |
Lukas Hauser | 10/10 | 2556 days | 3% |
Crystal Wang | 3/10 | 2570 days | 2% |
Madelyn Fagerman | 10/10 | 2776 days | 3% |
Vicki | 10/10 | 2786 days | 3% |
Frank Hofmann | 10/10 | 2807 days | 3% |
Marie Blom | 10/10 | 2811 days | 3% |
Josh Marks | 10/10 | 2825 days | 3% |
Matthias Wohlgemuth | 9/10 | 2855 days | 3% |
Barbara-Rose Townsend | 9/10 | 2858 days | 3% |
Martine Baars | 10/10 | 2876 days | 3% |
Ajit Raut | 10/10 | 2918 days | 3% |
Ivan Wee | 8/10 | 2932 days | 3% |
Nancy LeRoy | 9/10 | 2932 days | 3% |
Ivan W. | 10/10 | 2963 days | 3% |
Susan H | 10/10 | 2966 days | 3% |
Matteo Verzi | 7/10 | 3165 days | 2% |
Sandy Bell | 10/10 | 3205 days | 2% |
Louise Alexander | 10/10 | 3206 days | 2% |
Yuan Lin | 8/10 | 3212 days | 2% |
Rachel Macdonald | 7/10 | 3227 days | 2% |
robert zdebski | 9/10 | 3268 days | 2% |
Sarah Gurney | 7/10 | 3276 days | 2% |
Graham Lighner | 10/10 | 3279 days | 1% |
Jennifer Brown | 9/10 | 3298 days | 2% |
Lena + Kristof | 10/10 | 3543 days | 1% |
Thomas Blom | 8/10 | 3572 days | 1% |
Kodie Howarth | 10/10 | 3601 days | 1% |
Rasmus Rantil | 10/10 | 3607 days | 1% |
Bjorn Privat | 10/10 | 3614 days | 1% |
Kim Frey | 7/10 | 3614 days | 1% |
Silvia Hudakova | 10/10 | 3633 days | 1% |
Julian Kuemme | 10/10 | 3884 days | 0% |
Andrea Sole | 10/10 | 3884 days | 0% |
Mandy Reich | 9/10 | 3885 days | 0% |
Monique Monique | 7/10 | 3937 days | 1% |
Petra Niemann | 10/10 | 3968 days | 1% |
Eric and Nienke | 8/10 | 3999 days | 1% |
J Murphy | 8/10 | 4029 days | 0% |
Luise Fuchs | 9/10 | 4264 days | 0% |
Michal | 8/10 | 4278 days | 0% |
Przemystaw Tymizyszyn | 8/10 | 4278 days | 0% |
Guillot | 9/10 | 4281 days | 0% |
phudgb | 10/10 | 4425 days | 1% |
Rebecca Doehl | 8/10 | 4652 days | 0% |
Sue DeVries | 8/10 | 4982 days | 0% |
Marii Joekalda | 9/10 | 4988 days | 1% |
Tina Madsen | 8/10 | 4991 days | 0% |
Sabine Tippman | 6/10 | 4991 days | 0% |
nelliekaye | 9/10 | 5186 days | 1% |
hellami | 8/10 | 5490 days | 1% |
Andrea | 10/10 | 5621 days | 1% |
JohannaB | 10/10 | 5723 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 23 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
20 | -0.40% |
21 | -0.42% |
22 | -0.44% |
23 | -0.46% |
24 | -0.48% |
25 | -0.50% |
26 | -0.52% |
… | … |
0.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.