G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
131 Valid Reviews
The Mossburn Country Park experience has a total of 139 reviews. There are 131 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
62% |
| 9/10 | 24 |
|
18% |
| 8/10 | 16 |
|
12% |
| 7/10 | 7 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.60% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.60% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Liss | 10/10 | 40 days | 100% |
| Mireille & Philippe | 8/10 | 40 days | 98% |
| Vera | 10/10 | 101 days | 100% |
| Eline | 10/10 | 284 days | 95% |
| Rhonda | 10/10 | 343 days | 93% |
| VamperCan | 10/10 | 343 days | 93% |
| Andy Williamson | 10/10 | 374 days | 92% |
| YC | 10/10 | 374 days | 92% |
| Anne | 10/10 | 374 days | 92% |
| Brett | 7/10 | 374 days | 86% |
| Charly and family | 10/10 | 405 days | 91% |
| Christiane | 10/10 | 466 days | 88% |
| Caron | 10/10 | 649 days | 76% |
| Miriam | 10/10 | 740 days | 69% |
| Sandra Staples | 9/10 | 740 days | 68% |
| Chris H | 10/10 | 771 days | 66% |
| Julia Richter | 10/10 | 771 days | 66% |
| Diana Antunez | 10/10 | 801 days | 63% |
| Silene.arvinberod@gmail.com | 10/10 | 801 days | 63% |
| Chc | 10/10 | 801 days | 63% |
| annelie slaar | 9/10 | 832 days | 60% |
| Ren15 | 10/10 | 832 days | 61% |
| Victoria | 7/10 | 832 days | 56% |
| Pauline | 10/10 | 832 days | 61% |
| Elke | 10/10 | 1015 days | 42% |
| Tasmin | 9/10 | 1046 days | 39% |
| Katie Edser | 10/10 | 1046 days | 40% |
| Kelsey Fisher | 10/10 | 1046 days | 40% |
| Dave and Nicky | 10/10 | 1136 days | 32% |
| Rob J | 9/10 | 1136 days | 32% |
| Sue and Ron | 10/10 | 1166 days | 30% |
| Shona Beach | 10/10 | 1166 days | 30% |
| Joan Hermitage | 10/10 | 1196 days | 28% |
| Yuri Fey | 10/10 | 1197 days | 27% |
| Russell | 1/10 | 1197 days | 11% |
| Anne S | 9/10 | 1411 days | 15% |
| Heather and Jim | 10/10 | 1501 days | 11% |
| Kathryn Torkington | 10/10 | 1562 days | 9% |
| Steven | 10/10 | 1776 days | 5% |
| Luke | 10/10 | 1804 days | 5% |
| Cait Turner | 8/10 | 1835 days | 5% |
| Tori | 10/10 | 1866 days | 5% |
| Joanne | 10/10 | 1927 days | 5% |
| Lynley and Ian Breeze | 10/10 | 1927 days | 5% |
| Lauren | 8/10 | 2141 days | 4% |
| Amy | 10/10 | 2170 days | 4% |
| Moritz | 10/10 | 2170 days | 4% |
| Pierre-Yves | 10/10 | 2170 days | 4% |
| Allan and Kelly | 10/10 | 2170 days | 4% |
| Johan | 10/10 | 2170 days | 4% |
| Melissa | 10/10 | 2201 days | 4% |
| Nik | 10/10 | 2201 days | 4% |
| Erica | 10/10 | 2201 days | 4% |
| Leon | 9/10 | 2201 days | 4% |
| Chris | 10/10 | 2232 days | 4% |
| Peter Nesnebse | 8/10 | 2232 days | 4% |
| Antoine | 10/10 | 2262 days | 4% |
| Lucie | 10/10 | 2262 days | 4% |
| Javier Williams | 9/10 | 2262 days | 4% |
| K&KRahimi | 9/10 | 2262 days | 4% |
| Shona Beach | 10/10 | 2293 days | 4% |
| Vicki Hoskinson | 10/10 | 2506 days | 4% |
| John | 9/10 | 2507 days | 4% |
| Kathryn Torkington | 10/10 | 2535 days | 4% |
| Brigitta | 8/10 | 2535 days | 4% |
| Marty | 10/10 | 2535 days | 4% |
| From DK | 9/10 | 2566 days | 3% |
| Francois & Caroline | 9/10 | 2566 days | 3% |
| Yh kim | 10/10 | 2566 days | 4% |
| Richard | 9/10 | 2566 days | 3% |
| Nadine | 10/10 | 2597 days | 3% |
| Sellers Family | 10/10 | 2627 days | 3% |
| Shona Beach | 10/10 | 2658 days | 3% |
| Carl | 10/10 | 2658 days | 3% |
| S Becker | 10/10 | 2841 days | 3% |
| Jos Mulder | 10/10 | 2903 days | 3% |
| Suzanne Wijsman | 9/10 | 2908 days | 3% |
| Xiao Xiao | 9/10 | 2941 days | 3% |
| Kerine Au | 10/10 | 2961 days | 3% |
| Lukas Hauser | 10/10 | 2980 days | 3% |
| Crystal Wang | 3/10 | 2994 days | 1% |
| Madelyn Fagerman | 10/10 | 3200 days | 2% |
| Vicki | 10/10 | 3210 days | 2% |
| Frank Hofmann | 10/10 | 3231 days | 2% |
| Marie Blom | 10/10 | 3235 days | 2% |
| Josh Marks | 10/10 | 3249 days | 2% |
| Matthias Wohlgemuth | 9/10 | 3279 days | 2% |
| Barbara-Rose Townsend | 9/10 | 3282 days | 2% |
| Martine Baars | 10/10 | 3300 days | 2% |
| Ajit Raut | 10/10 | 3342 days | 2% |
| Ivan Wee | 8/10 | 3356 days | 2% |
| Nancy LeRoy | 9/10 | 3356 days | 2% |
| Ivan W. | 10/10 | 3387 days | 2% |
| Susan H | 10/10 | 3390 days | 2% |
| Matteo Verzi | 7/10 | 3589 days | 1% |
| Sandy Bell | 10/10 | 3629 days | 1% |
| Louise Alexander | 10/10 | 3630 days | 1% |
| Yuan Lin | 8/10 | 3636 days | 1% |
| Rachel Macdonald | 7/10 | 3651 days | 1% |
| robert zdebski | 9/10 | 3692 days | 1% |
| Sarah Gurney | 7/10 | 3700 days | 1% |
| Graham Lighner | 10/10 | 3703 days | 1% |
| Jennifer Brown | 9/10 | 3722 days | 1% |
| Lena + Kristof | 10/10 | 3967 days | 1% |
| Thomas Blom | 8/10 | 3996 days | 1% |
| Kodie Howarth | 10/10 | 4025 days | 1% |
| Rasmus Rantil | 10/10 | 4031 days | 1% |
| Bjorn Privat | 10/10 | 4038 days | 1% |
| Kim Frey | 7/10 | 4038 days | 1% |
| Silvia Hudakova | 10/10 | 4057 days | 1% |
| Julian Kuemme | 10/10 | 4308 days | 0% |
| Andrea Sole | 10/10 | 4308 days | 0% |
| Mandy Reich | 9/10 | 4309 days | 0% |
| Monique Monique | 7/10 | 4361 days | 0% |
| Petra Niemann | 10/10 | 4392 days | 1% |
| Eric and Nienke | 8/10 | 4423 days | 1% |
| J Murphy | 8/10 | 4453 days | 1% |
| Luise Fuchs | 9/10 | 4688 days | 1% |
| Michal | 8/10 | 4702 days | 1% |
| Przemystaw Tymizyszyn | 8/10 | 4702 days | 1% |
| Guillot | 9/10 | 4705 days | 1% |
| phudgb | 10/10 | 4849 days | 1% |
| Rebecca Doehl | 8/10 | 5076 days | 1% |
| Sue DeVries | 8/10 | 5406 days | 1% |
| Marii Joekalda | 9/10 | 5412 days | 1% |
| Tina Madsen | 8/10 | 5415 days | 1% |
| Sabine Tippman | 6/10 | 5415 days | 1% |
| nelliekaye | 9/10 | 5610 days | 1% |
| hellami | 8/10 | 5914 days | 1% |
| Andrea | 10/10 | 6045 days | 1% |
| JohannaB | 10/10 | 6147 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 22 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 19 | -0.39% |
| 20 | -0.41% |
| 21 | -0.43% |
| 22 | -0.45% |
| 23 | -0.47% |
| 24 | -0.49% |
| 25 | -0.51% |
| … | … |
Balancing Adjustment
0.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.