Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mossburn Country Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mossburn Country Park
Valid Reviews
131 Valid Reviews
The Mossburn Country Park experience has a total of 139 reviews. There are 131 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
62% |
| 9/10 | 24 |
|
18% |
| 8/10 | 16 |
|
12% |
| 7/10 | 7 |
|
5% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.60% Average
The raw data average (mean) for all the Mossburn Country Park valid reviews is 92.60% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
33% |
| 9/10 | 4 |
|
27% |
| 8/10 | 5 |
|
33% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Mossburn Country Park face-to-face reviews is 88.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Liss | 10/10 | 19 days | 100% |
| Mireille & Philippe | 8/10 | 19 days | 98% |
| Vera | 10/10 | 80 days | 100% |
| Eline | 10/10 | 263 days | 96% |
| Rhonda | 10/10 | 322 days | 94% |
| VamperCan | 10/10 | 322 days | 94% |
| Andy Williamson | 10/10 | 353 days | 93% |
| YC | 10/10 | 353 days | 93% |
| Anne | 10/10 | 353 days | 93% |
| Brett | 7/10 | 353 days | 86% |
| Charly and family | 10/10 | 384 days | 92% |
| Christiane | 10/10 | 445 days | 89% |
| Caron | 10/10 | 628 days | 78% |
| Miriam | 10/10 | 719 days | 71% |
| Sandra Staples | 9/10 | 719 days | 70% |
| Chris H | 10/10 | 750 days | 68% |
| Julia Richter | 10/10 | 750 days | 68% |
| Diana Antunez | 10/10 | 780 days | 65% |
| Silene.arvinberod@gmail.com | 10/10 | 780 days | 65% |
| Chc | 10/10 | 780 days | 65% |
| annelie slaar | 9/10 | 811 days | 62% |
| Ren15 | 10/10 | 811 days | 62% |
| Victoria | 7/10 | 811 days | 58% |
| Pauline | 10/10 | 811 days | 62% |
| Elke | 10/10 | 994 days | 44% |
| Tasmin | 9/10 | 1025 days | 41% |
| Katie Edser | 10/10 | 1025 days | 42% |
| Kelsey Fisher | 10/10 | 1025 days | 42% |
| Dave and Nicky | 10/10 | 1115 days | 34% |
| Rob J | 9/10 | 1115 days | 33% |
| Sue and Ron | 10/10 | 1145 days | 31% |
| Shona Beach | 10/10 | 1145 days | 31% |
| Joan Hermitage | 10/10 | 1176 days | 29% |
| Yuri Fey | 10/10 | 1176 days | 29% |
| Russell | 1/10 | 1176 days | 12% |
| Anne S | 9/10 | 1390 days | 16% |
| Heather and Jim | 10/10 | 1480 days | 12% |
| Kathryn Torkington | 10/10 | 1541 days | 10% |
| Steven | 10/10 | 1755 days | 5% |
| Luke | 10/10 | 1783 days | 5% |
| Cait Turner | 8/10 | 1814 days | 5% |
| Tori | 10/10 | 1845 days | 5% |
| Joanne | 10/10 | 1906 days | 5% |
| Lynley and Ian Breeze | 10/10 | 1906 days | 5% |
| Lauren | 8/10 | 2120 days | 4% |
| Amy | 10/10 | 2149 days | 4% |
| Moritz | 10/10 | 2149 days | 4% |
| Pierre-Yves | 10/10 | 2149 days | 4% |
| Allan and Kelly | 10/10 | 2149 days | 4% |
| Johan | 10/10 | 2149 days | 4% |
| Melissa | 10/10 | 2180 days | 4% |
| Nik | 10/10 | 2180 days | 4% |
| Erica | 10/10 | 2180 days | 4% |
| Leon | 9/10 | 2180 days | 4% |
| Chris | 10/10 | 2211 days | 4% |
| Peter Nesnebse | 8/10 | 2211 days | 4% |
| Antoine | 10/10 | 2241 days | 4% |
| Lucie | 10/10 | 2241 days | 4% |
| Javier Williams | 9/10 | 2241 days | 4% |
| K&KRahimi | 9/10 | 2241 days | 4% |
| Shona Beach | 10/10 | 2272 days | 4% |
| Vicki Hoskinson | 10/10 | 2486 days | 4% |
| John | 9/10 | 2486 days | 4% |
| Kathryn Torkington | 10/10 | 2514 days | 4% |
| Brigitta | 8/10 | 2514 days | 4% |
| Marty | 10/10 | 2514 days | 4% |
| From DK | 9/10 | 2545 days | 4% |
| Francois & Caroline | 9/10 | 2545 days | 4% |
| Yh kim | 10/10 | 2545 days | 4% |
| Richard | 9/10 | 2545 days | 4% |
| Nadine | 10/10 | 2576 days | 4% |
| Sellers Family | 10/10 | 2606 days | 3% |
| Shona Beach | 10/10 | 2637 days | 3% |
| Carl | 10/10 | 2637 days | 3% |
| S Becker | 10/10 | 2820 days | 3% |
| Jos Mulder | 10/10 | 2882 days | 3% |
| Suzanne Wijsman | 9/10 | 2887 days | 3% |
| Xiao Xiao | 9/10 | 2920 days | 3% |
| Kerine Au | 10/10 | 2941 days | 3% |
| Lukas Hauser | 10/10 | 2959 days | 3% |
| Crystal Wang | 3/10 | 2973 days | 1% |
| Madelyn Fagerman | 10/10 | 3179 days | 2% |
| Vicki | 10/10 | 3189 days | 2% |
| Frank Hofmann | 10/10 | 3210 days | 2% |
| Marie Blom | 10/10 | 3214 days | 2% |
| Josh Marks | 10/10 | 3228 days | 2% |
| Matthias Wohlgemuth | 9/10 | 3258 days | 2% |
| Barbara-Rose Townsend | 9/10 | 3261 days | 2% |
| Martine Baars | 10/10 | 3279 days | 2% |
| Ajit Raut | 10/10 | 3321 days | 2% |
| Ivan Wee | 8/10 | 3335 days | 2% |
| Nancy LeRoy | 9/10 | 3336 days | 2% |
| Ivan W. | 10/10 | 3367 days | 2% |
| Susan H | 10/10 | 3369 days | 2% |
| Matteo Verzi | 7/10 | 3568 days | 1% |
| Sandy Bell | 10/10 | 3608 days | 1% |
| Louise Alexander | 10/10 | 3610 days | 1% |
| Yuan Lin | 8/10 | 3615 days | 1% |
| Rachel Macdonald | 7/10 | 3630 days | 1% |
| robert zdebski | 9/10 | 3672 days | 1% |
| Sarah Gurney | 7/10 | 3679 days | 1% |
| Graham Lighner | 10/10 | 3682 days | 1% |
| Jennifer Brown | 9/10 | 3702 days | 1% |
| Lena + Kristof | 10/10 | 3947 days | 1% |
| Thomas Blom | 8/10 | 3975 days | 1% |
| Kodie Howarth | 10/10 | 4004 days | 1% |
| Rasmus Rantil | 10/10 | 4010 days | 1% |
| Bjorn Privat | 10/10 | 4017 days | 1% |
| Kim Frey | 7/10 | 4017 days | 1% |
| Silvia Hudakova | 10/10 | 4037 days | 1% |
| Julian Kuemme | 10/10 | 4287 days | 0% |
| Andrea Sole | 10/10 | 4287 days | 0% |
| Mandy Reich | 9/10 | 4288 days | 0% |
| Monique Monique | 7/10 | 4340 days | 0% |
| Petra Niemann | 10/10 | 4371 days | 0% |
| Eric and Nienke | 8/10 | 4402 days | 1% |
| J Murphy | 8/10 | 4432 days | 1% |
| Luise Fuchs | 9/10 | 4667 days | 1% |
| Michal | 8/10 | 4681 days | 1% |
| Przemystaw Tymizyszyn | 8/10 | 4681 days | 1% |
| Guillot | 9/10 | 4684 days | 1% |
| phudgb | 10/10 | 4828 days | 1% |
| Rebecca Doehl | 8/10 | 5055 days | 1% |
| Sue DeVries | 8/10 | 5385 days | 1% |
| Marii Joekalda | 9/10 | 5391 days | 1% |
| Tina Madsen | 8/10 | 5394 days | 1% |
| Sabine Tippman | 6/10 | 5394 days | 1% |
| nelliekaye | 9/10 | 5589 days | 1% |
| hellami | 8/10 | 5893 days | 1% |
| Andrea | 10/10 | 6024 days | 1% |
| JohannaB | 10/10 | 6126 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mossburn Country Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Mossburn Country Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mossburn Country Park experience has been adjusted for 2 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| … | … |
Balancing Adjustment
0.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.