Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hans Bay.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Hans Bay

Valid Reviews

20 Valid Reviews

The Hans Bay experience has a total of 20 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 20 valid reviews:

Rating Count Percentage
10/10 5
25%
9/10 7
35%
8/10 7
35%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 1
5%

85.00% Average

The raw data average (mean) for all the Hans Bay valid reviews is 85.00% and is based on 20 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

4 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 20 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 4 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 3
75%
8/10 1
25%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.50% Average

The raw data average (mean) for all the Hans Bay face-to-face reviews is 87.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

80.67%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
andrew 1/10 104 days 71.75 78%
Jae-Marie Edwards 10/10 226 days 91.91 100%
Raphaele 10/10 346 days 81.03 88%
Stephen Lindsay 8/10 561 days 47.68 51%
Matt 9/10 591 days 45.25 49%
Luis Vigil Vidal 9/10 664 days true 34.44 37%
Pascale Delos 8/10 680 days 30.68 33%
Katrina 10/10 711 days 28.37 30%
Jarod Haegel 8/10 741 days 23.61 25%
Lucy Oury 9/10 943 days 8.66 9%
Aisling Burke 10/10 953 days 8.2 8%
Rob & Colleen Elwood 9/10 955 days 8.11 8%
David Brici 9/10 993 days 6.65 6%
W Donovan 8/10 1297 days 4.37 4%
Rob Manson 9/10 1387 days true 4.43 4%
Jean marc Daubenfeld 10/10 1408 days 4.39 4%
Pauline Gibson 8/10 1806 days true 3.43 3%
mcp hm 8/10 2052 days 2.97 2%
AusCampa 8/10 2387 days 2.35 2%
Carolin Ranner 9/10 3180 days true 0.92 0%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Hans Bay does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

81%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.