Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whites Bay Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whites Bay Campsite
Valid Reviews
69 Valid Reviews
The Whites Bay Campsite experience has a total of 72 reviews. There are 69 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
41% |
| 9/10 | 21 |
|
30% |
| 8/10 | 13 |
|
19% |
| 7/10 | 5 |
|
7% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.86% Average
The raw data average (mean) for all the Whites Bay Campsite valid reviews is 89.86% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 69 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
39% |
| 9/10 | 8 |
|
26% |
| 8/10 | 8 |
|
26% |
| 7/10 | 2 |
|
6% |
| 6/10 | 1 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.03% Average
The raw data average (mean) for all the Whites Bay Campsite face-to-face reviews is 89.03% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sue | 10/10 | 286 days | 100% |
| Heloise | 9/10 | 315 days | 98% |
| Katy | 9/10 | 346 days | 97% |
| Ross Moles | 10/10 | 621 days | 82% |
| Scott D | 9/10 | 772 days | 69% |
| Lance Broyden | 9/10 | 833 days | 63% |
| Marrieke | 10/10 | 1045 days | 42% |
| Maddi | 10/10 | 1076 days | 39% |
| AMR | 10/10 | 1107 days | 36% |
| Miriam | 10/10 | 1472 days | 13% |
| Michaela | 8/10 | 1868 days | 5% |
| Andrius | 9/10 | 2082 days | 5% |
| Clare & Gerry | 8/10 | 2113 days | 4% |
| Kim | 8/10 | 2325 days | 4% |
| Rachel Mudge | 8/10 | 2498 days | 4% |
| Bec | 10/10 | 2531 days | 4% |
| Rob & Colleen Elwood | 9/10 | 2689 days | 3% |
| Linda Livett | 9/10 | 2842 days | 3% |
| Thue Thomasen | 10/10 | 2875 days | 3% |
| Greg Thompson | 9/10 | 2963 days | 3% |
| Jeremy | 9/10 | 2975 days | 3% |
| Kate Thornber | 10/10 | 2990 days | 3% |
| Laurie | 7/10 | 2993 days | 3% |
| Joanne Butfield | 8/10 | 3106 days | 2% |
| Arthur | 9/10 | 3154 days | 2% |
| Michael Miles | 10/10 | 3191 days | 2% |
| Esther M | 8/10 | 3217 days | 2% |
| Dave Horry | 9/10 | 3236 days | 2% |
| Toby Regan | 9/10 | 3261 days | 2% |
| Alva Feldmeier | 7/10 | 3496 days | 2% |
| Steffen Paul | 7/10 | 3523 days | 2% |
| Josh Shwau | 10/10 | 3524 days | 2% |
| Harriet MacMillan | 6/10 | 3590 days | 1% |
| Roeland Driessen | 9/10 | 3632 days | 1% |
| Liliana Zahut | 10/10 | 3663 days | 1% |
| Stefanie | 9/10 | 3907 days | 1% |
| Jan-Peter Stripp | 10/10 | 3907 days | 1% |
| Carla Oyarzun | 10/10 | 3921 days | 1% |
| Paolo Cases | 10/10 | 3921 days | 1% |
| Vera Kreipe | 9/10 | 3944 days | 1% |
| Max Stein | 10/10 | 3958 days | 1% |
| Alineet Gautier | 10/10 | 3998 days | 1% |
| Carina Huhmann | 8/10 | 4003 days | 1% |
| Romina Bolz | 7/10 | 4003 days | 1% |
| Hannah | 10/10 | 4029 days | 1% |
| GN100 | 10/10 | 4151 days | 0% |
| Gale Willcocks | 9/10 | 4297 days | 0% |
| Ken Richardson | 10/10 | 4297 days | 0% |
| Christian | 10/10 | 4297 days | 0% |
| Janina Hoffmann | 10/10 | 4299 days | 0% |
| Florent Corino | 10/10 | 4308 days | 0% |
| Lea Bulle | 9/10 | 4308 days | 0% |
| Carpentier | 8/10 | 4309 days | 0% |
| TJ and Julie Edwards | 10/10 | 4317 days | 0% |
| Kevin Rainey | 8/10 | 4320 days | 0% |
| Jackie and Brian | 8/10 | 4386 days | 1% |
| Jenben | 10/10 | 4424 days | 1% |
| Carly Braddock | 9/10 | 4658 days | 1% |
| Numa Brouimet | 10/10 | 4665 days | 1% |
| Virgil Anabel | 9/10 | 4665 days | 1% |
| suemax | 10/10 | 4669 days | 1% |
| Graeme | 10/10 | 4698 days | 1% |
| Mark Irwin | 9/10 | 5046 days | 1% |
| Richard Brijs | 7/10 | 5046 days | 1% |
| Amanda Wallace | 9/10 | 5053 days | 1% |
| Christian Kamm | 6/10 | 5731 days | 1% |
| S | 8/10 | 5788 days | 1% |
| Frances | 8/10 | 5788 days | 1% |
| Katrina | 8/10 | 5819 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Whites Bay Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.