Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
107 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 109 reviews. There are 107 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 107 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 25 |
|
23% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.83% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.83% and is based on 107 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 107 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Susan Melgaard Rasmussen | 3/10 | 41 days | 55% |
| Jan Bes | 9/10 | 133 days | 100% |
| peter | 10/10 | 743 days | 70% |
| 小B | 4/10 | 1109 days | 23% |
| Clare Eddington | 3/10 | 1137 days | 18% |
| Courtney Gearhart | 8/10 | 1137 days | 32% |
| Lynsey Keaton | 10/10 | 1137 days | 33% |
| V L Nelson | 7/10 | 1168 days | 28% |
| Rochelle 🥰 | 8/10 | 1352 days | 18% |
| Jim Henderson | 10/10 | 1990 days | 5% |
| Marjolein | 5/10 | 2295 days | 3% |
| Nicholas I Allen | 1/10 | 2295 days | 2% |
| Carys | 6/10 | 2325 days | 4% |
| Peter from California | 10/10 | 2356 days | 4% |
| Adrian Macdonald | 9/10 | 2386 days | 4% |
| Jenn | 8/10 | 2386 days | 4% |
| Gay Hamilton | 9/10 | 2478 days | 4% |
| Nicki Chow | 7/10 | 2598 days | 3% |
| Nifty | 6/10 | 2690 days | 3% |
| Violet Murphy | 9/10 | 2721 days | 3% |
| Tamara & Brittany | 9/10 | 2721 days | 3% |
| Mr Smith | 8/10 | 2813 days | 3% |
| Derek Green | 7/10 | 2935 days | 3% |
| Leong Mee Yee | 8/10 | 2967 days | 3% |
| Debbie Lesurf | 10/10 | 3016 days | 3% |
| Jonas Heidger | 10/10 | 3184 days | 2% |
| Tim Ridder | 1/10 | 3284 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3300 days | 2% |
| Lisa Page | 10/10 | 3302 days | 2% |
| Carolina Mondaca | 7/10 | 3398 days | 2% |
| Gary Cohen | 8/10 | 3420 days | 2% |
| S Webb | 10/10 | 3420 days | 2% |
| Shelly Stanchuk | 9/10 | 3420 days | 2% |
| Mike Guest | 9/10 | 3438 days | 2% |
| Jim MacDiarmid | 8/10 | 3543 days | 2% |
| Sarah Hammond | 8/10 | 3573 days | 2% |
| Eles Murray | 9/10 | 3604 days | 2% |
| Kathy Hart | 9/10 | 3604 days | 2% |
| Pascale Lemieux | 10/10 | 3639 days | 1% |
| Carlotta Hubner | 9/10 | 3671 days | 1% |
| Ricardo Teeuwen | 7/10 | 3696 days | 1% |
| AusCampa | 9/10 | 3970 days | 1% |
| Chris Read | 7/10 | 3975 days | 1% |
| Anna Strobl | 10/10 | 3980 days | 1% |
| Constantin D | 7/10 | 4071 days | 1% |
| Stefanie Feldman | 7/10 | 4078 days | 1% |
| Deene | 7/10 | 4127 days | 0% |
| Rene van der Zwan | 9/10 | 4134 days | 0% |
| Jessica Quirk | 10/10 | 4151 days | 0% |
| Ian Harris | 10/10 | 4151 days | 0% |
| Bert Snel | 8/10 | 4151 days | 0% |
| travelscot | 10/10 | 4335 days | 0% |
| Nadia R | 10/10 | 4365 days | 0% |
| Sagi | 10/10 | 4400 days | 1% |
| Hadar | 10/10 | 4400 days | 1% |
| Matusala Habtemariam | 8/10 | 4420 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4445 days | 1% |
| Sally Mortensen | 9/10 | 4486 days | 1% |
| Eric and Nienke | 9/10 | 4486 days | 1% |
| Henrik Joshua | 8/10 | 4516 days | 1% |
| I & K Urquhart | 8/10 | 4608 days | 1% |
| Elise Robson | 9/10 | 4669 days | 1% |
| Jill Fischer | 10/10 | 4761 days | 1% |
| Hanneke P | 9/10 | 4820 days | 1% |
| Jan | 9/10 | 4839 days | 1% |
| Jos Schieveen | 8/10 | 5105 days | 1% |
| Gillian Rowe | 10/10 | 5136 days | 1% |
| Seth & Carla | 8/10 | 5140 days | 1% |
| Mirando4ka | 8/10 | 5155 days | 1% |
| neilqecosse | 9/10 | 5308 days | 1% |
| B_and_F_MN | 10/10 | 5461 days | 1% |
| Jon_and_Family | 9/10 | 5461 days | 1% |
| Lorraine Leonard | 9/10 | 5469 days | 1% |
| Sarah and Uli Glas | 10/10 | 5472 days | 1% |
| Vicktor Janssen | 7/10 | 5475 days | 1% |
| Geoff Andrew | 9/10 | 5475 days | 1% |
| G Cucel | 10/10 | 5475 days | 1% |
| Chrissy Crebas | 10/10 | 5477 days | 1% |
| noname | 10/10 | 5477 days | 1% |
| Stefanie | 10/10 | 5477 days | 1% |
| Irene and Werner Keil | 9/10 | 5481 days | 1% |
| Tara Koenig | 8/10 | 5483 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5484 days | 1% |
| Lisa | 8/10 | 5484 days | 1% |
| Monique | 8/10 | 5484 days | 1% |
| G Elliason | 10/10 | 5506 days | 1% |
| Dana Pagliarini | 9/10 | 5508 days | 1% |
| Irene and Thib Schneider | 7/10 | 5508 days | 1% |
| Phil Hunter | 9/10 | 5511 days | 1% |
| misskeane | 9/10 | 5582 days | 1% |
| imbeachy | 10/10 | 5673 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5843 days | 1% |
| Evans | 9/10 | 5845 days | 1% |
| Marcus Kippner | 8/10 | 5848 days | 1% |
| Peter G | 7/10 | 5851 days | 1% |
| Chris Helms | 7/10 | 5851 days | 1% |
| hughesW | 10/10 | 5857 days | 1% |
| Paula Martinez | 8/10 | 5860 days | 1% |
| EstherW | 7/10 | 5867 days | 1% |
| Thea X | 8/10 | 5880 days | 1% |
| Sarah Goeckener | 9/10 | 5957 days | 1% |
| Decuq | 8/10 | 5958 days | 1% |
| Becca1 | 9/10 | 6193 days | 1% |
| Steve Harper | 9/10 | 6198 days | 1% |
| MundschanGermany | 10/10 | 6207 days | 1% |
| GingerPrince | 8/10 | 6225 days | 1% |
| AndrewF78 | 8/10 | 6227 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.50% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 25 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| 27 | -0.54% |
| 28 | -0.56% |
| … | … |
Balancing Adjustment
3.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.