Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
109 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 110 reviews. There are 109 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 27 |
|
25% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.76% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.76% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Chelsea Yeo | 8/10 | 70 days | 100% |
| Jonathan Nurse | 8/10 | 101 days | 100% |
| Susan Melgaard Rasmussen | 3/10 | 129 days | 55% |
| Jan Bes | 9/10 | 221 days | 98% |
| peter | 10/10 | 831 days | 62% |
| 小B | 4/10 | 1197 days | 18% |
| Clare Eddington | 3/10 | 1225 days | 14% |
| Courtney Gearhart | 8/10 | 1225 days | 25% |
| Lynsey Keaton | 10/10 | 1225 days | 26% |
| V L Nelson | 7/10 | 1256 days | 22% |
| Rochelle 🥰 | 8/10 | 1440 days | 13% |
| Jim Henderson | 10/10 | 2078 days | 4% |
| Marjolein | 5/10 | 2383 days | 3% |
| Nicholas I Allen | 1/10 | 2383 days | 1% |
| Carys | 6/10 | 2413 days | 3% |
| Peter from California | 10/10 | 2444 days | 4% |
| Adrian Macdonald | 9/10 | 2473 days | 4% |
| Jenn | 8/10 | 2474 days | 3% |
| Gay Hamilton | 9/10 | 2566 days | 3% |
| Nicki Chow | 7/10 | 2686 days | 3% |
| Nifty | 6/10 | 2778 days | 2% |
| Violet Murphy | 9/10 | 2809 days | 3% |
| Tamara & Brittany | 9/10 | 2809 days | 3% |
| Mr Smith | 8/10 | 2901 days | 3% |
| Derek Green | 7/10 | 3022 days | 2% |
| Leong Mee Yee | 8/10 | 3055 days | 2% |
| Debbie Lesurf | 10/10 | 3104 days | 2% |
| Jonas Heidger | 10/10 | 3272 days | 2% |
| Tim Ridder | 1/10 | 3372 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3387 days | 2% |
| Lisa Page | 10/10 | 3390 days | 2% |
| Carolina Mondaca | 7/10 | 3486 days | 1% |
| Gary Cohen | 8/10 | 3507 days | 1% |
| S Webb | 10/10 | 3507 days | 1% |
| Shelly Stanchuk | 9/10 | 3507 days | 1% |
| Mike Guest | 9/10 | 3526 days | 1% |
| Jim MacDiarmid | 8/10 | 3630 days | 1% |
| Sarah Hammond | 8/10 | 3660 days | 1% |
| Eles Murray | 9/10 | 3691 days | 1% |
| Kathy Hart | 9/10 | 3691 days | 1% |
| Pascale Lemieux | 10/10 | 3727 days | 1% |
| Carlotta Hubner | 9/10 | 3759 days | 1% |
| Ricardo Teeuwen | 7/10 | 3784 days | 1% |
| AusCampa | 9/10 | 4057 days | 0% |
| Chris Read | 7/10 | 4063 days | 0% |
| Anna Strobl | 10/10 | 4068 days | 0% |
| Constantin D | 7/10 | 4159 days | 0% |
| Stefanie Feldman | 7/10 | 4166 days | 0% |
| Deene | 7/10 | 4215 days | 0% |
| Rene van der Zwan | 9/10 | 4222 days | 0% |
| Jessica Quirk | 10/10 | 4238 days | 0% |
| Ian Harris | 10/10 | 4238 days | 0% |
| Bert Snel | 8/10 | 4238 days | 0% |
| travelscot | 10/10 | 4423 days | 1% |
| Nadia R | 10/10 | 4453 days | 1% |
| Sagi | 10/10 | 4488 days | 1% |
| Hadar | 10/10 | 4488 days | 1% |
| Matusala Habtemariam | 8/10 | 4508 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4533 days | 1% |
| Sally Mortensen | 9/10 | 4574 days | 1% |
| Eric and Nienke | 9/10 | 4574 days | 1% |
| Henrik Joshua | 8/10 | 4604 days | 1% |
| I & K Urquhart | 8/10 | 4696 days | 1% |
| Elise Robson | 9/10 | 4757 days | 1% |
| Jill Fischer | 10/10 | 4849 days | 1% |
| Hanneke P | 9/10 | 4908 days | 1% |
| Jan | 9/10 | 4927 days | 1% |
| Jos Schieveen | 8/10 | 5193 days | 1% |
| Gillian Rowe | 10/10 | 5224 days | 1% |
| Seth & Carla | 8/10 | 5228 days | 1% |
| Mirando4ka | 8/10 | 5243 days | 1% |
| neilqecosse | 9/10 | 5396 days | 1% |
| B_and_F_MN | 10/10 | 5549 days | 1% |
| Jon_and_Family | 9/10 | 5549 days | 1% |
| Lorraine Leonard | 9/10 | 5557 days | 1% |
| Sarah and Uli Glas | 10/10 | 5560 days | 1% |
| Vicktor Janssen | 7/10 | 5563 days | 1% |
| Geoff Andrew | 9/10 | 5563 days | 1% |
| G Cucel | 10/10 | 5563 days | 1% |
| Chrissy Crebas | 10/10 | 5565 days | 1% |
| noname | 10/10 | 5565 days | 1% |
| Stefanie | 10/10 | 5565 days | 1% |
| Irene and Werner Keil | 9/10 | 5569 days | 1% |
| Tara Koenig | 8/10 | 5571 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5572 days | 1% |
| Lisa | 8/10 | 5572 days | 1% |
| Monique | 8/10 | 5572 days | 1% |
| G Elliason | 10/10 | 5594 days | 1% |
| Dana Pagliarini | 9/10 | 5596 days | 1% |
| Irene and Thib Schneider | 7/10 | 5596 days | 1% |
| Phil Hunter | 9/10 | 5599 days | 1% |
| misskeane | 9/10 | 5670 days | 1% |
| imbeachy | 10/10 | 5761 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5931 days | 1% |
| Evans | 9/10 | 5933 days | 1% |
| Marcus Kippner | 8/10 | 5936 days | 1% |
| Peter G | 7/10 | 5939 days | 1% |
| Chris Helms | 7/10 | 5939 days | 1% |
| hughesW | 10/10 | 5945 days | 1% |
| Paula Martinez | 8/10 | 5948 days | 1% |
| EstherW | 7/10 | 5955 days | 1% |
| Thea X | 8/10 | 5968 days | 1% |
| Sarah Goeckener | 9/10 | 6045 days | 1% |
| Decuq | 8/10 | 6046 days | 1% |
| Becca1 | 9/10 | 6281 days | 1% |
| Steve Harper | 9/10 | 6286 days | 1% |
| MundschanGermany | 10/10 | 6295 days | 1% |
| GingerPrince | 8/10 | 6313 days | 1% |
| AndrewF78 | 8/10 | 6315 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 112 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 61 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 58 | -0.67% |
| 59 | -0.68% |
| 60 | -0.69% |
| 61 | -0.70% |
| 62 | -0.71% |
| 63 | -0.72% |
| 64 | -0.73% |
| … | … |
Balancing Adjustment
3.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.