Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
109 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 110 reviews. There are 109 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 27 |
|
25% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.76% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.76% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Chelsea Yeo | 8/10 | 28 days | 100% |
| Jonathan Nurse | 8/10 | 59 days | 100% |
| Susan Melgaard Rasmussen | 3/10 | 87 days | 55% |
| Jan Bes | 9/10 | 179 days | 99% |
| peter | 10/10 | 789 days | 66% |
| 小B | 4/10 | 1155 days | 20% |
| Clare Eddington | 3/10 | 1183 days | 16% |
| Courtney Gearhart | 8/10 | 1183 days | 28% |
| Lynsey Keaton | 10/10 | 1183 days | 29% |
| V L Nelson | 7/10 | 1214 days | 25% |
| Rochelle 🥰 | 8/10 | 1398 days | 15% |
| Jim Henderson | 10/10 | 2036 days | 4% |
| Marjolein | 5/10 | 2341 days | 3% |
| Nicholas I Allen | 1/10 | 2341 days | 1% |
| Carys | 6/10 | 2371 days | 3% |
| Peter from California | 10/10 | 2402 days | 4% |
| Adrian Macdonald | 9/10 | 2432 days | 4% |
| Jenn | 8/10 | 2432 days | 3% |
| Gay Hamilton | 9/10 | 2524 days | 3% |
| Nicki Chow | 7/10 | 2644 days | 3% |
| Nifty | 6/10 | 2736 days | 2% |
| Violet Murphy | 9/10 | 2767 days | 3% |
| Tamara & Brittany | 9/10 | 2767 days | 3% |
| Mr Smith | 8/10 | 2859 days | 3% |
| Derek Green | 7/10 | 2981 days | 2% |
| Leong Mee Yee | 8/10 | 3013 days | 2% |
| Debbie Lesurf | 10/10 | 3062 days | 2% |
| Jonas Heidger | 10/10 | 3230 days | 2% |
| Tim Ridder | 1/10 | 3330 days | 0% |
| Nazlinda Md Nasir | 10/10 | 3346 days | 2% |
| Lisa Page | 10/10 | 3348 days | 2% |
| Carolina Mondaca | 7/10 | 3444 days | 1% |
| Gary Cohen | 8/10 | 3466 days | 1% |
| S Webb | 10/10 | 3466 days | 1% |
| Shelly Stanchuk | 9/10 | 3466 days | 1% |
| Mike Guest | 9/10 | 3484 days | 1% |
| Jim MacDiarmid | 8/10 | 3589 days | 1% |
| Sarah Hammond | 8/10 | 3619 days | 1% |
| Eles Murray | 9/10 | 3650 days | 1% |
| Kathy Hart | 9/10 | 3650 days | 1% |
| Pascale Lemieux | 10/10 | 3685 days | 1% |
| Carlotta Hubner | 9/10 | 3717 days | 1% |
| Ricardo Teeuwen | 7/10 | 3742 days | 1% |
| AusCampa | 9/10 | 4016 days | 0% |
| Chris Read | 7/10 | 4021 days | 0% |
| Anna Strobl | 10/10 | 4026 days | 0% |
| Constantin D | 7/10 | 4117 days | 0% |
| Stefanie Feldman | 7/10 | 4124 days | 0% |
| Deene | 7/10 | 4173 days | 0% |
| Rene van der Zwan | 9/10 | 4180 days | 0% |
| Jessica Quirk | 10/10 | 4197 days | 0% |
| Ian Harris | 10/10 | 4197 days | 0% |
| Bert Snel | 8/10 | 4197 days | 0% |
| travelscot | 10/10 | 4381 days | 1% |
| Nadia R | 10/10 | 4411 days | 1% |
| Sagi | 10/10 | 4446 days | 1% |
| Hadar | 10/10 | 4446 days | 1% |
| Matusala Habtemariam | 8/10 | 4466 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4491 days | 1% |
| Sally Mortensen | 9/10 | 4532 days | 1% |
| Eric and Nienke | 9/10 | 4532 days | 1% |
| Henrik Joshua | 8/10 | 4562 days | 1% |
| I & K Urquhart | 8/10 | 4654 days | 1% |
| Elise Robson | 9/10 | 4715 days | 1% |
| Jill Fischer | 10/10 | 4807 days | 1% |
| Hanneke P | 9/10 | 4866 days | 1% |
| Jan | 9/10 | 4885 days | 1% |
| Jos Schieveen | 8/10 | 5151 days | 1% |
| Gillian Rowe | 10/10 | 5182 days | 1% |
| Seth & Carla | 8/10 | 5186 days | 1% |
| Mirando4ka | 8/10 | 5201 days | 1% |
| neilqecosse | 9/10 | 5354 days | 1% |
| B_and_F_MN | 10/10 | 5507 days | 1% |
| Jon_and_Family | 9/10 | 5507 days | 1% |
| Lorraine Leonard | 9/10 | 5515 days | 1% |
| Sarah and Uli Glas | 10/10 | 5518 days | 1% |
| Vicktor Janssen | 7/10 | 5521 days | 1% |
| Geoff Andrew | 9/10 | 5521 days | 1% |
| G Cucel | 10/10 | 5521 days | 1% |
| Chrissy Crebas | 10/10 | 5523 days | 1% |
| noname | 10/10 | 5523 days | 1% |
| Stefanie | 10/10 | 5523 days | 1% |
| Irene and Werner Keil | 9/10 | 5527 days | 1% |
| Tara Koenig | 8/10 | 5529 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5530 days | 1% |
| Lisa | 8/10 | 5530 days | 1% |
| Monique | 8/10 | 5530 days | 1% |
| G Elliason | 10/10 | 5552 days | 1% |
| Dana Pagliarini | 9/10 | 5554 days | 1% |
| Irene and Thib Schneider | 7/10 | 5554 days | 1% |
| Phil Hunter | 9/10 | 5557 days | 1% |
| misskeane | 9/10 | 5628 days | 1% |
| imbeachy | 10/10 | 5719 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5889 days | 1% |
| Evans | 9/10 | 5891 days | 1% |
| Marcus Kippner | 8/10 | 5894 days | 1% |
| Peter G | 7/10 | 5897 days | 1% |
| Chris Helms | 7/10 | 5897 days | 1% |
| hughesW | 10/10 | 5903 days | 1% |
| Paula Martinez | 8/10 | 5906 days | 1% |
| EstherW | 7/10 | 5913 days | 1% |
| Thea X | 8/10 | 5926 days | 1% |
| Sarah Goeckener | 9/10 | 6003 days | 1% |
| Decuq | 8/10 | 6004 days | 1% |
| Becca1 | 9/10 | 6239 days | 1% |
| Steve Harper | 9/10 | 6244 days | 1% |
| MundschanGermany | 10/10 | 6253 days | 1% |
| GingerPrince | 8/10 | 6271 days | 1% |
| AndrewF78 | 8/10 | 6273 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.32% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 20 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 17 | -0.27% |
| 18 | -0.28% |
| 19 | -0.30% |
| 20 | -0.32% |
| 21 | -0.33% |
| 22 | -0.35% |
| 23 | -0.36% |
| … | … |
Balancing Adjustment
3.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.