G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
105 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 106 reviews. There are 105 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
29% |
| 9/10 | 29 |
|
28% |
| 8/10 | 25 |
|
24% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
84.29% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 84.29% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| peter | 10/10 | 321 days | 100% |
| 小B | 4/10 | 687 days | 51% |
| Clare Eddington | 3/10 | 715 days | 41% |
| Courtney Gearhart | 8/10 | 715 days | 74% |
| Lynsey Keaton | 10/10 | 715 days | 75% |
| V L Nelson | 7/10 | 746 days | 67% |
| Rochelle 🥰 | 8/10 | 930 days | 53% |
| Jim Henderson | 10/10 | 1568 days | 9% |
| Marjolein | 5/10 | 1873 days | 4% |
| Nicholas I Allen | 1/10 | 1873 days | 2% |
| Carys | 6/10 | 1903 days | 4% |
| Peter from California | 10/10 | 1934 days | 5% |
| Adrian Macdonald | 9/10 | 1964 days | 5% |
| Jenn | 8/10 | 1964 days | 5% |
| Gay Hamilton | 9/10 | 2056 days | 5% |
| Nicki Chow | 7/10 | 2176 days | 4% |
| Nifty | 6/10 | 2268 days | 4% |
| Violet Murphy | 9/10 | 2299 days | 4% |
| Tamara & Brittany | 9/10 | 2299 days | 4% |
| Mr Smith | 8/10 | 2391 days | 4% |
| Derek Green | 7/10 | 2513 days | 4% |
| Leong Mee Yee | 8/10 | 2545 days | 4% |
| Debbie Lesurf | 10/10 | 2594 days | 4% |
| Jonas Heidger | 10/10 | 2762 days | 3% |
| Tim Ridder | 1/10 | 2862 days | 1% |
| Nazlinda Md Nasir | 10/10 | 2878 days | 3% |
| Lisa Page | 10/10 | 2880 days | 3% |
| Carolina Mondaca | 7/10 | 2976 days | 3% |
| Gary Cohen | 8/10 | 2998 days | 3% |
| S Webb | 10/10 | 2998 days | 3% |
| Shelly Stanchuk | 9/10 | 2998 days | 3% |
| Mike Guest | 9/10 | 3016 days | 3% |
| Jim MacDiarmid | 8/10 | 3121 days | 2% |
| Sarah Hammond | 8/10 | 3151 days | 2% |
| Eles Murray | 9/10 | 3182 days | 2% |
| Kathy Hart | 9/10 | 3182 days | 2% |
| Pascale Lemieux | 10/10 | 3217 days | 2% |
| Carlotta Hubner | 9/10 | 3249 days | 2% |
| Ricardo Teeuwen | 7/10 | 3274 days | 2% |
| AusCampa | 9/10 | 3548 days | 2% |
| Chris Read | 7/10 | 3553 days | 2% |
| Anna Strobl | 10/10 | 3558 days | 2% |
| Constantin D | 7/10 | 3649 days | 1% |
| Stefanie Feldman | 7/10 | 3656 days | 1% |
| Deene | 7/10 | 3705 days | 1% |
| Rene van der Zwan | 9/10 | 3712 days | 1% |
| Jessica Quirk | 10/10 | 3729 days | 1% |
| Ian Harris | 10/10 | 3729 days | 1% |
| Bert Snel | 8/10 | 3729 days | 1% |
| travelscot | 10/10 | 3913 days | 1% |
| Nadia R | 10/10 | 3943 days | 1% |
| Sagi | 10/10 | 3978 days | 1% |
| Hadar | 10/10 | 3978 days | 1% |
| Matusala Habtemariam | 8/10 | 3998 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4023 days | 1% |
| Sally Mortensen | 9/10 | 4064 days | 1% |
| Eric and Nienke | 9/10 | 4064 days | 1% |
| Henrik Joshua | 8/10 | 4094 days | 0% |
| I & K Urquhart | 8/10 | 4186 days | 0% |
| Elise Robson | 9/10 | 4247 days | 0% |
| Jill Fischer | 10/10 | 4339 days | 0% |
| Hanneke P | 9/10 | 4398 days | 1% |
| Jan | 9/10 | 4417 days | 1% |
| Jos Schieveen | 8/10 | 4683 days | 1% |
| Gillian Rowe | 10/10 | 4714 days | 1% |
| Seth & Carla | 8/10 | 4718 days | 1% |
| Mirando4ka | 8/10 | 4733 days | 1% |
| neilqecosse | 9/10 | 4886 days | 1% |
| B_and_F_MN | 10/10 | 5039 days | 1% |
| Jon_and_Family | 9/10 | 5039 days | 1% |
| Lorraine Leonard | 9/10 | 5047 days | 1% |
| Sarah and Uli Glas | 10/10 | 5050 days | 1% |
| Vicktor Janssen | 7/10 | 5053 days | 1% |
| Geoff Andrew | 9/10 | 5053 days | 1% |
| G Cucel | 10/10 | 5053 days | 1% |
| Chrissy Crebas | 10/10 | 5055 days | 1% |
| noname | 10/10 | 5055 days | 1% |
| Stefanie | 10/10 | 5055 days | 1% |
| Irene and Werner Keil | 9/10 | 5059 days | 1% |
| Tara Koenig | 8/10 | 5061 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5062 days | 1% |
| Lisa | 8/10 | 5062 days | 1% |
| Monique | 8/10 | 5062 days | 1% |
| G Elliason | 10/10 | 5084 days | 1% |
| Dana Pagliarini | 9/10 | 5086 days | 1% |
| Irene and Thib Schneider | 7/10 | 5086 days | 1% |
| Phil Hunter | 9/10 | 5089 days | 1% |
| misskeane | 9/10 | 5160 days | 1% |
| imbeachy | 10/10 | 5251 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5421 days | 1% |
| Evans | 9/10 | 5423 days | 1% |
| Marcus Kippner | 8/10 | 5426 days | 1% |
| Peter G | 7/10 | 5429 days | 1% |
| Chris Helms | 7/10 | 5429 days | 1% |
| hughesW | 10/10 | 5435 days | 1% |
| Paula Martinez | 8/10 | 5438 days | 1% |
| EstherW | 7/10 | 5445 days | 1% |
| Thea X | 8/10 | 5458 days | 1% |
| Sarah Goeckener | 9/10 | 5535 days | 1% |
| Decuq | 8/10 | 5536 days | 1% |
| Becca1 | 9/10 | 5771 days | 1% |
| Steve Harper | 9/10 | 5776 days | 1% |
| MundschanGermany | 10/10 | 5785 days | 1% |
| GingerPrince | 8/10 | 5803 days | 1% |
| AndrewF78 | 8/10 | 5805 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.02% |
| 198 | -4.04% |
| 199 | -4.06% |
| 200 | -4.08% |
| 201 | -4.10% |
| 202 | -4.12% |
| 203 | -4.15% |
| … | … |
Balancing Adjustment
4.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.