Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
109 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 110 reviews. There are 109 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 27 |
|
25% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.76% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.76% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Chelsea Yeo | 8/10 | 99 days | 100% |
| Jonathan Nurse | 8/10 | 130 days | 100% |
| Susan Melgaard Rasmussen | 3/10 | 158 days | 55% |
| Jan Bes | 9/10 | 250 days | 98% |
| peter | 10/10 | 860 days | 59% |
| 小B | 4/10 | 1226 days | 17% |
| Clare Eddington | 3/10 | 1254 days | 13% |
| Courtney Gearhart | 8/10 | 1254 days | 24% |
| Lynsey Keaton | 10/10 | 1254 days | 24% |
| V L Nelson | 7/10 | 1285 days | 20% |
| Rochelle 🥰 | 8/10 | 1469 days | 12% |
| Jim Henderson | 10/10 | 2107 days | 4% |
| Marjolein | 5/10 | 2412 days | 3% |
| Nicholas I Allen | 1/10 | 2412 days | 1% |
| Carys | 6/10 | 2442 days | 3% |
| Peter from California | 10/10 | 2473 days | 4% |
| Adrian Macdonald | 9/10 | 2503 days | 4% |
| Jenn | 8/10 | 2503 days | 3% |
| Gay Hamilton | 9/10 | 2595 days | 3% |
| Nicki Chow | 7/10 | 2715 days | 3% |
| Nifty | 6/10 | 2807 days | 3% |
| Violet Murphy | 9/10 | 2838 days | 3% |
| Tamara & Brittany | 9/10 | 2838 days | 3% |
| Mr Smith | 8/10 | 2930 days | 3% |
| Derek Green | 7/10 | 3052 days | 2% |
| Leong Mee Yee | 8/10 | 3084 days | 2% |
| Debbie Lesurf | 10/10 | 3133 days | 2% |
| Jonas Heidger | 10/10 | 3301 days | 2% |
| Tim Ridder | 1/10 | 3401 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3417 days | 2% |
| Lisa Page | 10/10 | 3419 days | 2% |
| Carolina Mondaca | 7/10 | 3515 days | 1% |
| Gary Cohen | 8/10 | 3537 days | 1% |
| S Webb | 10/10 | 3537 days | 1% |
| Shelly Stanchuk | 9/10 | 3537 days | 1% |
| Mike Guest | 9/10 | 3555 days | 1% |
| Jim MacDiarmid | 8/10 | 3660 days | 1% |
| Sarah Hammond | 8/10 | 3690 days | 1% |
| Eles Murray | 9/10 | 3721 days | 1% |
| Kathy Hart | 9/10 | 3721 days | 1% |
| Pascale Lemieux | 10/10 | 3756 days | 1% |
| Carlotta Hubner | 9/10 | 3788 days | 1% |
| Ricardo Teeuwen | 7/10 | 3813 days | 1% |
| AusCampa | 9/10 | 4087 days | 0% |
| Chris Read | 7/10 | 4092 days | 0% |
| Anna Strobl | 10/10 | 4097 days | 0% |
| Constantin D | 7/10 | 4188 days | 0% |
| Stefanie Feldman | 7/10 | 4195 days | 0% |
| Deene | 7/10 | 4244 days | 0% |
| Rene van der Zwan | 9/10 | 4251 days | 0% |
| Jessica Quirk | 10/10 | 4268 days | 0% |
| Ian Harris | 10/10 | 4268 days | 0% |
| Bert Snel | 8/10 | 4268 days | 0% |
| travelscot | 10/10 | 4452 days | 1% |
| Nadia R | 10/10 | 4482 days | 1% |
| Sagi | 10/10 | 4517 days | 1% |
| Hadar | 10/10 | 4517 days | 1% |
| Matusala Habtemariam | 8/10 | 4537 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4562 days | 1% |
| Sally Mortensen | 9/10 | 4603 days | 1% |
| Eric and Nienke | 9/10 | 4603 days | 1% |
| Henrik Joshua | 8/10 | 4633 days | 1% |
| I & K Urquhart | 8/10 | 4725 days | 1% |
| Elise Robson | 9/10 | 4786 days | 1% |
| Jill Fischer | 10/10 | 4878 days | 1% |
| Hanneke P | 9/10 | 4937 days | 1% |
| Jan | 9/10 | 4956 days | 1% |
| Jos Schieveen | 8/10 | 5222 days | 1% |
| Gillian Rowe | 10/10 | 5253 days | 1% |
| Seth & Carla | 8/10 | 5257 days | 1% |
| Mirando4ka | 8/10 | 5272 days | 1% |
| neilqecosse | 9/10 | 5425 days | 1% |
| B_and_F_MN | 10/10 | 5578 days | 1% |
| Jon_and_Family | 9/10 | 5578 days | 1% |
| Lorraine Leonard | 9/10 | 5586 days | 1% |
| Sarah and Uli Glas | 10/10 | 5589 days | 1% |
| Vicktor Janssen | 7/10 | 5592 days | 1% |
| Geoff Andrew | 9/10 | 5592 days | 1% |
| G Cucel | 10/10 | 5592 days | 1% |
| Chrissy Crebas | 10/10 | 5594 days | 1% |
| noname | 10/10 | 5594 days | 1% |
| Stefanie | 10/10 | 5594 days | 1% |
| Irene and Werner Keil | 9/10 | 5598 days | 1% |
| Tara Koenig | 8/10 | 5600 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5601 days | 1% |
| Lisa | 8/10 | 5601 days | 1% |
| Monique | 8/10 | 5601 days | 1% |
| G Elliason | 10/10 | 5623 days | 1% |
| Dana Pagliarini | 9/10 | 5625 days | 1% |
| Irene and Thib Schneider | 7/10 | 5625 days | 1% |
| Phil Hunter | 9/10 | 5628 days | 1% |
| misskeane | 9/10 | 5699 days | 1% |
| imbeachy | 10/10 | 5790 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5960 days | 1% |
| Evans | 9/10 | 5962 days | 1% |
| Marcus Kippner | 8/10 | 5965 days | 1% |
| Peter G | 7/10 | 5968 days | 1% |
| Chris Helms | 7/10 | 5968 days | 1% |
| hughesW | 10/10 | 5974 days | 1% |
| Paula Martinez | 8/10 | 5977 days | 1% |
| EstherW | 7/10 | 5984 days | 1% |
| Thea X | 8/10 | 5997 days | 1% |
| Sarah Goeckener | 9/10 | 6074 days | 1% |
| Decuq | 8/10 | 6075 days | 1% |
| Becca1 | 9/10 | 6310 days | 1% |
| Steve Harper | 9/10 | 6315 days | 1% |
| MundschanGermany | 10/10 | 6324 days | 1% |
| GingerPrince | 8/10 | 6342 days | 1% |
| AndrewF78 | 8/10 | 6344 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.91% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 124 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 91 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 88 | -0.88% |
| 89 | -0.89% |
| 90 | -0.90% |
| 91 | -0.91% |
| 92 | -0.92% |
| 93 | -0.93% |
| 94 | -0.94% |
| … | … |
Balancing Adjustment
3.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.