G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
108 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 109 reviews. There are 108 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 108 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 26 |
|
24% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.80% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.80% and is based on 108 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 108 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jonathan Nurse | 8/10 | 33 days | 100% |
| Susan Melgaard Rasmussen | 3/10 | 61 days | 55% |
| Jan Bes | 9/10 | 153 days | 100% |
| peter | 10/10 | 763 days | 68% |
| 小B | 4/10 | 1129 days | 22% |
| Clare Eddington | 3/10 | 1157 days | 17% |
| Courtney Gearhart | 8/10 | 1157 days | 30% |
| Lynsey Keaton | 10/10 | 1157 days | 31% |
| V L Nelson | 7/10 | 1188 days | 27% |
| Rochelle 🥰 | 8/10 | 1372 days | 17% |
| Jim Henderson | 10/10 | 2010 days | 5% |
| Marjolein | 5/10 | 2315 days | 3% |
| Nicholas I Allen | 1/10 | 2315 days | 2% |
| Carys | 6/10 | 2345 days | 3% |
| Peter from California | 10/10 | 2376 days | 4% |
| Adrian Macdonald | 9/10 | 2406 days | 4% |
| Jenn | 8/10 | 2406 days | 4% |
| Gay Hamilton | 9/10 | 2498 days | 4% |
| Nicki Chow | 7/10 | 2618 days | 3% |
| Nifty | 6/10 | 2710 days | 3% |
| Violet Murphy | 9/10 | 2741 days | 3% |
| Tamara & Brittany | 9/10 | 2741 days | 3% |
| Mr Smith | 8/10 | 2833 days | 3% |
| Derek Green | 7/10 | 2955 days | 3% |
| Leong Mee Yee | 8/10 | 2987 days | 3% |
| Debbie Lesurf | 10/10 | 3036 days | 3% |
| Jonas Heidger | 10/10 | 3204 days | 2% |
| Tim Ridder | 1/10 | 3304 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3320 days | 2% |
| Lisa Page | 10/10 | 3322 days | 2% |
| Carolina Mondaca | 7/10 | 3418 days | 2% |
| Gary Cohen | 8/10 | 3440 days | 2% |
| S Webb | 10/10 | 3440 days | 2% |
| Shelly Stanchuk | 9/10 | 3440 days | 2% |
| Mike Guest | 9/10 | 3458 days | 2% |
| Jim MacDiarmid | 8/10 | 3563 days | 2% |
| Sarah Hammond | 8/10 | 3593 days | 1% |
| Eles Murray | 9/10 | 3624 days | 1% |
| Kathy Hart | 9/10 | 3624 days | 1% |
| Pascale Lemieux | 10/10 | 3659 days | 1% |
| Carlotta Hubner | 9/10 | 3691 days | 1% |
| Ricardo Teeuwen | 7/10 | 3716 days | 1% |
| AusCampa | 9/10 | 3990 days | 1% |
| Chris Read | 7/10 | 3995 days | 1% |
| Anna Strobl | 10/10 | 4000 days | 1% |
| Constantin D | 7/10 | 4091 days | 0% |
| Stefanie Feldman | 7/10 | 4098 days | 0% |
| Deene | 7/10 | 4147 days | 0% |
| Rene van der Zwan | 9/10 | 4154 days | 0% |
| Jessica Quirk | 10/10 | 4171 days | 0% |
| Ian Harris | 10/10 | 4171 days | 0% |
| Bert Snel | 8/10 | 4171 days | 0% |
| travelscot | 10/10 | 4355 days | 0% |
| Nadia R | 10/10 | 4385 days | 1% |
| Sagi | 10/10 | 4420 days | 1% |
| Hadar | 10/10 | 4420 days | 1% |
| Matusala Habtemariam | 8/10 | 4440 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4465 days | 1% |
| Sally Mortensen | 9/10 | 4506 days | 1% |
| Eric and Nienke | 9/10 | 4506 days | 1% |
| Henrik Joshua | 8/10 | 4536 days | 1% |
| I & K Urquhart | 8/10 | 4628 days | 1% |
| Elise Robson | 9/10 | 4689 days | 1% |
| Jill Fischer | 10/10 | 4781 days | 1% |
| Hanneke P | 9/10 | 4840 days | 1% |
| Jan | 9/10 | 4859 days | 1% |
| Jos Schieveen | 8/10 | 5125 days | 1% |
| Gillian Rowe | 10/10 | 5156 days | 1% |
| Seth & Carla | 8/10 | 5160 days | 1% |
| Mirando4ka | 8/10 | 5175 days | 1% |
| neilqecosse | 9/10 | 5328 days | 1% |
| B_and_F_MN | 10/10 | 5481 days | 1% |
| Jon_and_Family | 9/10 | 5481 days | 1% |
| Lorraine Leonard | 9/10 | 5489 days | 1% |
| Sarah and Uli Glas | 10/10 | 5492 days | 1% |
| Vicktor Janssen | 7/10 | 5495 days | 1% |
| Geoff Andrew | 9/10 | 5495 days | 1% |
| G Cucel | 10/10 | 5495 days | 1% |
| Chrissy Crebas | 10/10 | 5497 days | 1% |
| noname | 10/10 | 5497 days | 1% |
| Stefanie | 10/10 | 5497 days | 1% |
| Irene and Werner Keil | 9/10 | 5501 days | 1% |
| Tara Koenig | 8/10 | 5503 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5504 days | 1% |
| Lisa | 8/10 | 5504 days | 1% |
| Monique | 8/10 | 5504 days | 1% |
| G Elliason | 10/10 | 5526 days | 1% |
| Dana Pagliarini | 9/10 | 5528 days | 1% |
| Irene and Thib Schneider | 7/10 | 5528 days | 1% |
| Phil Hunter | 9/10 | 5531 days | 1% |
| misskeane | 9/10 | 5602 days | 1% |
| imbeachy | 10/10 | 5693 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 5863 days | 1% |
| Evans | 9/10 | 5865 days | 1% |
| Marcus Kippner | 8/10 | 5868 days | 1% |
| Peter G | 7/10 | 5871 days | 1% |
| Chris Helms | 7/10 | 5871 days | 1% |
| hughesW | 10/10 | 5877 days | 1% |
| Paula Martinez | 8/10 | 5880 days | 1% |
| EstherW | 7/10 | 5887 days | 1% |
| Thea X | 8/10 | 5900 days | 1% |
| Sarah Goeckener | 9/10 | 5977 days | 1% |
| Decuq | 8/10 | 5978 days | 1% |
| Becca1 | 9/10 | 6213 days | 1% |
| Steve Harper | 9/10 | 6218 days | 1% |
| MundschanGermany | 10/10 | 6227 days | 1% |
| GingerPrince | 8/10 | 6245 days | 1% |
| AndrewF78 | 8/10 | 6247 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.43% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.37% |
| 21 | -0.39% |
| 22 | -0.41% |
| 23 | -0.43% |
| 24 | -0.44% |
| 25 | -0.46% |
| 26 | -0.48% |
| … | … |
Balancing Adjustment
3.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.