Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
109 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 110 reviews. There are 109 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 27 |
|
25% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.76% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.76% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Chelsea Yeo | 8/10 | 189 days | 100% |
| Jonathan Nurse | 8/10 | 220 days | 99% |
| Susan Melgaard Rasmussen | 3/10 | 248 days | 55% |
| Jan Bes | 9/10 | 340 days | 96% |
| peter | 10/10 | 950 days | 51% |
| 小B | 4/10 | 1316 days | 13% |
| Clare Eddington | 3/10 | 1344 days | 10% |
| Courtney Gearhart | 8/10 | 1344 days | 19% |
| Lynsey Keaton | 10/10 | 1344 days | 19% |
| V L Nelson | 7/10 | 1375 days | 16% |
| Rochelle 🥰 | 8/10 | 1559 days | 9% |
| Jim Henderson | 10/10 | 2197 days | 4% |
| Marjolein | 5/10 | 2502 days | 3% |
| Nicholas I Allen | 1/10 | 2502 days | 2% |
| Carys | 6/10 | 2532 days | 3% |
| Peter from California | 10/10 | 2563 days | 4% |
| Adrian Macdonald | 9/10 | 2592 days | 4% |
| Jenn | 8/10 | 2593 days | 4% |
| Gay Hamilton | 9/10 | 2685 days | 3% |
| Nicki Chow | 7/10 | 2805 days | 3% |
| Nifty | 6/10 | 2897 days | 3% |
| Violet Murphy | 9/10 | 2928 days | 3% |
| Tamara & Brittany | 9/10 | 2928 days | 3% |
| Mr Smith | 8/10 | 3020 days | 3% |
| Derek Green | 7/10 | 3141 days | 2% |
| Leong Mee Yee | 8/10 | 3174 days | 2% |
| Debbie Lesurf | 10/10 | 3223 days | 2% |
| Jonas Heidger | 10/10 | 3391 days | 2% |
| Tim Ridder | 1/10 | 3491 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3506 days | 2% |
| Lisa Page | 10/10 | 3509 days | 2% |
| Carolina Mondaca | 7/10 | 3605 days | 1% |
| Gary Cohen | 8/10 | 3626 days | 1% |
| S Webb | 10/10 | 3626 days | 1% |
| Shelly Stanchuk | 9/10 | 3626 days | 1% |
| Mike Guest | 9/10 | 3645 days | 1% |
| Jim MacDiarmid | 8/10 | 3749 days | 1% |
| Sarah Hammond | 8/10 | 3779 days | 1% |
| Eles Murray | 9/10 | 3810 days | 1% |
| Kathy Hart | 9/10 | 3810 days | 1% |
| Pascale Lemieux | 10/10 | 3846 days | 1% |
| Carlotta Hubner | 9/10 | 3878 days | 1% |
| Ricardo Teeuwen | 7/10 | 3903 days | 1% |
| AusCampa | 9/10 | 4176 days | 0% |
| Chris Read | 7/10 | 4182 days | 0% |
| Anna Strobl | 10/10 | 4187 days | 0% |
| Constantin D | 7/10 | 4278 days | 0% |
| Stefanie Feldman | 7/10 | 4285 days | 0% |
| Deene | 7/10 | 4334 days | 0% |
| Rene van der Zwan | 9/10 | 4341 days | 0% |
| Jessica Quirk | 10/10 | 4357 days | 0% |
| Ian Harris | 10/10 | 4357 days | 0% |
| Bert Snel | 8/10 | 4357 days | 0% |
| travelscot | 10/10 | 4542 days | 1% |
| Nadia R | 10/10 | 4572 days | 1% |
| Sagi | 10/10 | 4607 days | 1% |
| Hadar | 10/10 | 4607 days | 1% |
| Matusala Habtemariam | 8/10 | 4627 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4652 days | 1% |
| Sally Mortensen | 9/10 | 4693 days | 1% |
| Eric and Nienke | 9/10 | 4693 days | 1% |
| Henrik Joshua | 8/10 | 4723 days | 1% |
| I & K Urquhart | 8/10 | 4815 days | 1% |
| Elise Robson | 9/10 | 4876 days | 1% |
| Jill Fischer | 10/10 | 4968 days | 1% |
| Hanneke P | 9/10 | 5027 days | 1% |
| Jan | 9/10 | 5046 days | 1% |
| Jos Schieveen | 8/10 | 5312 days | 1% |
| Gillian Rowe | 10/10 | 5343 days | 1% |
| Seth & Carla | 8/10 | 5347 days | 1% |
| Mirando4ka | 8/10 | 5362 days | 1% |
| neilqecosse | 9/10 | 5515 days | 1% |
| B_and_F_MN | 10/10 | 5668 days | 1% |
| Jon_and_Family | 9/10 | 5668 days | 1% |
| Lorraine Leonard | 9/10 | 5676 days | 1% |
| Sarah and Uli Glas | 10/10 | 5679 days | 1% |
| Vicktor Janssen | 7/10 | 5682 days | 1% |
| Geoff Andrew | 9/10 | 5682 days | 1% |
| G Cucel | 10/10 | 5682 days | 1% |
| Chrissy Crebas | 10/10 | 5684 days | 1% |
| noname | 10/10 | 5684 days | 1% |
| Stefanie | 10/10 | 5684 days | 1% |
| Irene and Werner Keil | 9/10 | 5688 days | 1% |
| Tara Koenig | 8/10 | 5690 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5691 days | 1% |
| Lisa | 8/10 | 5691 days | 1% |
| Monique | 8/10 | 5691 days | 1% |
| G Elliason | 10/10 | 5713 days | 1% |
| Dana Pagliarini | 9/10 | 5715 days | 1% |
| Irene and Thib Schneider | 7/10 | 5715 days | 1% |
| Phil Hunter | 9/10 | 5718 days | 1% |
| misskeane | 9/10 | 5789 days | 1% |
| imbeachy | 10/10 | 5880 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 6050 days | 1% |
| Evans | 9/10 | 6052 days | 1% |
| Marcus Kippner | 8/10 | 6055 days | 1% |
| Peter G | 7/10 | 6058 days | 1% |
| Chris Helms | 7/10 | 6058 days | 1% |
| hughesW | 10/10 | 6064 days | 1% |
| Paula Martinez | 8/10 | 6067 days | 1% |
| EstherW | 7/10 | 6074 days | 1% |
| Thea X | 8/10 | 6087 days | 1% |
| Sarah Goeckener | 9/10 | 6164 days | 1% |
| Decuq | 8/10 | 6165 days | 1% |
| Becca1 | 9/10 | 6400 days | 1% |
| Steve Harper | 9/10 | 6405 days | 1% |
| MundschanGermany | 10/10 | 6414 days | 1% |
| GingerPrince | 8/10 | 6432 days | 1% |
| AndrewF78 | 8/10 | 6434 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 64 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 180 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 177 | -3.01% |
| 178 | -3.03% |
| 179 | -3.04% |
| 180 | -3.06% |
| 181 | -3.08% |
| 182 | -3.10% |
| 183 | -3.11% |
| … | … |
Balancing Adjustment
4.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.