Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
109 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 110 reviews. There are 109 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 27 |
|
25% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.76% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.76% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Chelsea Yeo | 8/10 | 141 days | 100% |
| Jonathan Nurse | 8/10 | 172 days | 99% |
| Susan Melgaard Rasmussen | 3/10 | 200 days | 55% |
| Jan Bes | 9/10 | 292 days | 97% |
| peter | 10/10 | 902 days | 55% |
| 小B | 4/10 | 1268 days | 15% |
| Clare Eddington | 3/10 | 1296 days | 12% |
| Courtney Gearhart | 8/10 | 1296 days | 21% |
| Lynsey Keaton | 10/10 | 1296 days | 22% |
| V L Nelson | 7/10 | 1327 days | 18% |
| Rochelle 🥰 | 8/10 | 1510 days | 11% |
| Jim Henderson | 10/10 | 2149 days | 4% |
| Marjolein | 5/10 | 2454 days | 3% |
| Nicholas I Allen | 1/10 | 2454 days | 1% |
| Carys | 6/10 | 2484 days | 3% |
| Peter from California | 10/10 | 2515 days | 4% |
| Adrian Macdonald | 9/10 | 2544 days | 4% |
| Jenn | 8/10 | 2544 days | 3% |
| Gay Hamilton | 9/10 | 2636 days | 3% |
| Nicki Chow | 7/10 | 2757 days | 3% |
| Nifty | 6/10 | 2849 days | 3% |
| Violet Murphy | 9/10 | 2880 days | 3% |
| Tamara & Brittany | 9/10 | 2880 days | 3% |
| Mr Smith | 8/10 | 2971 days | 3% |
| Derek Green | 7/10 | 3093 days | 2% |
| Leong Mee Yee | 8/10 | 3126 days | 2% |
| Debbie Lesurf | 10/10 | 3175 days | 2% |
| Jonas Heidger | 10/10 | 3342 days | 2% |
| Tim Ridder | 1/10 | 3443 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3458 days | 2% |
| Lisa Page | 10/10 | 3461 days | 2% |
| Carolina Mondaca | 7/10 | 3557 days | 1% |
| Gary Cohen | 8/10 | 3578 days | 1% |
| S Webb | 10/10 | 3578 days | 1% |
| Shelly Stanchuk | 9/10 | 3578 days | 1% |
| Mike Guest | 9/10 | 3597 days | 1% |
| Jim MacDiarmid | 8/10 | 3701 days | 1% |
| Sarah Hammond | 8/10 | 3731 days | 1% |
| Eles Murray | 9/10 | 3762 days | 1% |
| Kathy Hart | 9/10 | 3762 days | 1% |
| Pascale Lemieux | 10/10 | 3798 days | 1% |
| Carlotta Hubner | 9/10 | 3830 days | 1% |
| Ricardo Teeuwen | 7/10 | 3855 days | 1% |
| AusCampa | 9/10 | 4128 days | 0% |
| Chris Read | 7/10 | 4133 days | 0% |
| Anna Strobl | 10/10 | 4138 days | 0% |
| Constantin D | 7/10 | 4230 days | 0% |
| Stefanie Feldman | 7/10 | 4237 days | 0% |
| Deene | 7/10 | 4286 days | 0% |
| Rene van der Zwan | 9/10 | 4293 days | 0% |
| Jessica Quirk | 10/10 | 4309 days | 0% |
| Ian Harris | 10/10 | 4309 days | 0% |
| Bert Snel | 8/10 | 4309 days | 0% |
| travelscot | 10/10 | 4493 days | 1% |
| Nadia R | 10/10 | 4524 days | 1% |
| Sagi | 10/10 | 4559 days | 1% |
| Hadar | 10/10 | 4559 days | 1% |
| Matusala Habtemariam | 8/10 | 4579 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4604 days | 1% |
| Sally Mortensen | 9/10 | 4645 days | 1% |
| Eric and Nienke | 9/10 | 4645 days | 1% |
| Henrik Joshua | 8/10 | 4675 days | 1% |
| I & K Urquhart | 8/10 | 4766 days | 1% |
| Elise Robson | 9/10 | 4827 days | 1% |
| Jill Fischer | 10/10 | 4920 days | 1% |
| Hanneke P | 9/10 | 4979 days | 1% |
| Jan | 9/10 | 4998 days | 1% |
| Jos Schieveen | 8/10 | 5264 days | 1% |
| Gillian Rowe | 10/10 | 5295 days | 1% |
| Seth & Carla | 8/10 | 5299 days | 1% |
| Mirando4ka | 8/10 | 5314 days | 1% |
| neilqecosse | 9/10 | 5466 days | 1% |
| B_and_F_MN | 10/10 | 5620 days | 1% |
| Jon_and_Family | 9/10 | 5620 days | 1% |
| Lorraine Leonard | 9/10 | 5628 days | 1% |
| Sarah and Uli Glas | 10/10 | 5631 days | 1% |
| Vicktor Janssen | 7/10 | 5634 days | 1% |
| Geoff Andrew | 9/10 | 5634 days | 1% |
| G Cucel | 10/10 | 5634 days | 1% |
| Chrissy Crebas | 10/10 | 5636 days | 1% |
| noname | 10/10 | 5636 days | 1% |
| Stefanie | 10/10 | 5636 days | 1% |
| Irene and Werner Keil | 9/10 | 5640 days | 1% |
| Tara Koenig | 8/10 | 5642 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5643 days | 1% |
| Lisa | 8/10 | 5643 days | 1% |
| Monique | 8/10 | 5643 days | 1% |
| G Elliason | 10/10 | 5665 days | 1% |
| Dana Pagliarini | 9/10 | 5667 days | 1% |
| Irene and Thib Schneider | 7/10 | 5667 days | 1% |
| Phil Hunter | 9/10 | 5670 days | 1% |
| misskeane | 9/10 | 5741 days | 1% |
| imbeachy | 10/10 | 5831 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 6002 days | 1% |
| Evans | 9/10 | 6004 days | 1% |
| Marcus Kippner | 8/10 | 6007 days | 1% |
| Peter G | 7/10 | 6010 days | 1% |
| Chris Helms | 7/10 | 6010 days | 1% |
| hughesW | 10/10 | 6016 days | 1% |
| Paula Martinez | 8/10 | 6019 days | 1% |
| EstherW | 7/10 | 6026 days | 1% |
| Thea X | 8/10 | 6039 days | 1% |
| Sarah Goeckener | 9/10 | 6116 days | 1% |
| Decuq | 8/10 | 6117 days | 1% |
| Becca1 | 9/10 | 6352 days | 1% |
| Steve Harper | 9/10 | 6357 days | 1% |
| MundschanGermany | 10/10 | 6366 days | 1% |
| GingerPrince | 8/10 | 6384 days | 1% |
| AndrewF78 | 8/10 | 6386 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.56% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 132 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 129 | -1.52% |
| 130 | -1.54% |
| 131 | -1.55% |
| 132 | -1.56% |
| 133 | -1.57% |
| 134 | -1.58% |
| 135 | -1.59% |
| … | … |
Balancing Adjustment
3.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.