G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Anau TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Anau TOP 10 Holiday Park
Valid Reviews
109 Valid Reviews
The Te Anau TOP 10 Holiday Park experience has a total of 110 reviews. There are 109 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
28% |
| 9/10 | 30 |
|
28% |
| 8/10 | 27 |
|
25% |
| 7/10 | 14 |
|
13% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
83.76% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park valid reviews is 83.76% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
29% |
| 9/10 | 12 |
|
27% |
| 8/10 | 14 |
|
31% |
| 7/10 | 6 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.11% Average
The raw data average (mean) for all the Te Anau TOP 10 Holiday Park face-to-face reviews is 87.11% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Chelsea Yeo | 8/10 | 221 days | 100% |
| Jonathan Nurse | 8/10 | 252 days | 99% |
| Susan Melgaard Rasmussen | 3/10 | 280 days | 55% |
| Jan Bes | 9/10 | 372 days | 96% |
| peter | 10/10 | 982 days | 48% |
| 小B | 4/10 | 1348 days | 12% |
| Clare Eddington | 3/10 | 1376 days | 9% |
| Courtney Gearhart | 8/10 | 1376 days | 17% |
| Lynsey Keaton | 10/10 | 1376 days | 17% |
| V L Nelson | 7/10 | 1407 days | 15% |
| Rochelle 🥰 | 8/10 | 1591 days | 8% |
| Jim Henderson | 10/10 | 2229 days | 4% |
| Marjolein | 5/10 | 2534 days | 3% |
| Nicholas I Allen | 1/10 | 2534 days | 2% |
| Carys | 6/10 | 2564 days | 3% |
| Peter from California | 10/10 | 2595 days | 4% |
| Adrian Macdonald | 9/10 | 2625 days | 4% |
| Jenn | 8/10 | 2625 days | 4% |
| Gay Hamilton | 9/10 | 2717 days | 3% |
| Nicki Chow | 7/10 | 2837 days | 3% |
| Nifty | 6/10 | 2929 days | 3% |
| Violet Murphy | 9/10 | 2960 days | 3% |
| Tamara & Brittany | 9/10 | 2960 days | 3% |
| Mr Smith | 8/10 | 3052 days | 3% |
| Derek Green | 7/10 | 3174 days | 2% |
| Leong Mee Yee | 8/10 | 3206 days | 2% |
| Debbie Lesurf | 10/10 | 3255 days | 2% |
| Jonas Heidger | 10/10 | 3423 days | 2% |
| Tim Ridder | 1/10 | 3523 days | 1% |
| Nazlinda Md Nasir | 10/10 | 3539 days | 2% |
| Lisa Page | 10/10 | 3541 days | 2% |
| Carolina Mondaca | 7/10 | 3637 days | 1% |
| Gary Cohen | 8/10 | 3659 days | 1% |
| S Webb | 10/10 | 3659 days | 1% |
| Shelly Stanchuk | 9/10 | 3659 days | 1% |
| Mike Guest | 9/10 | 3677 days | 1% |
| Jim MacDiarmid | 8/10 | 3782 days | 1% |
| Sarah Hammond | 8/10 | 3812 days | 1% |
| Eles Murray | 9/10 | 3843 days | 1% |
| Kathy Hart | 9/10 | 3843 days | 1% |
| Pascale Lemieux | 10/10 | 3878 days | 1% |
| Carlotta Hubner | 9/10 | 3910 days | 1% |
| Ricardo Teeuwen | 7/10 | 3935 days | 1% |
| AusCampa | 9/10 | 4209 days | 0% |
| Chris Read | 7/10 | 4214 days | 0% |
| Anna Strobl | 10/10 | 4219 days | 0% |
| Constantin D | 7/10 | 4310 days | 0% |
| Stefanie Feldman | 7/10 | 4317 days | 0% |
| Deene | 7/10 | 4366 days | 0% |
| Rene van der Zwan | 9/10 | 4373 days | 0% |
| Jessica Quirk | 10/10 | 4390 days | 1% |
| Ian Harris | 10/10 | 4390 days | 1% |
| Bert Snel | 8/10 | 4390 days | 1% |
| travelscot | 10/10 | 4574 days | 1% |
| Nadia R | 10/10 | 4604 days | 1% |
| Sagi | 10/10 | 4639 days | 1% |
| Hadar | 10/10 | 4639 days | 1% |
| Matusala Habtemariam | 8/10 | 4659 days | 1% |
| Maya Bakker-deDreu | 8/10 | 4684 days | 1% |
| Sally Mortensen | 9/10 | 4725 days | 1% |
| Eric and Nienke | 9/10 | 4725 days | 1% |
| Henrik Joshua | 8/10 | 4755 days | 1% |
| I & K Urquhart | 8/10 | 4847 days | 1% |
| Elise Robson | 9/10 | 4908 days | 1% |
| Jill Fischer | 10/10 | 5000 days | 1% |
| Hanneke P | 9/10 | 5059 days | 1% |
| Jan | 9/10 | 5078 days | 1% |
| Jos Schieveen | 8/10 | 5344 days | 1% |
| Gillian Rowe | 10/10 | 5375 days | 1% |
| Seth & Carla | 8/10 | 5379 days | 1% |
| Mirando4ka | 8/10 | 5394 days | 1% |
| neilqecosse | 9/10 | 5547 days | 1% |
| B_and_F_MN | 10/10 | 5700 days | 1% |
| Jon_and_Family | 9/10 | 5700 days | 1% |
| Lorraine Leonard | 9/10 | 5708 days | 1% |
| Sarah and Uli Glas | 10/10 | 5711 days | 1% |
| Vicktor Janssen | 7/10 | 5714 days | 1% |
| Geoff Andrew | 9/10 | 5714 days | 1% |
| G Cucel | 10/10 | 5714 days | 1% |
| Chrissy Crebas | 10/10 | 5716 days | 1% |
| noname | 10/10 | 5716 days | 1% |
| Stefanie | 10/10 | 5716 days | 1% |
| Irene and Werner Keil | 9/10 | 5720 days | 1% |
| Tara Koenig | 8/10 | 5722 days | 1% |
| Bruce & Elaine Chote | 10/10 | 5723 days | 1% |
| Lisa | 8/10 | 5723 days | 1% |
| Monique | 8/10 | 5723 days | 1% |
| G Elliason | 10/10 | 5745 days | 1% |
| Dana Pagliarini | 9/10 | 5747 days | 1% |
| Irene and Thib Schneider | 7/10 | 5747 days | 1% |
| Phil Hunter | 9/10 | 5750 days | 1% |
| misskeane | 9/10 | 5821 days | 1% |
| imbeachy | 10/10 | 5912 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 6082 days | 1% |
| Evans | 9/10 | 6084 days | 1% |
| Marcus Kippner | 8/10 | 6087 days | 1% |
| Peter G | 7/10 | 6090 days | 1% |
| Chris Helms | 7/10 | 6090 days | 1% |
| hughesW | 10/10 | 6096 days | 1% |
| Paula Martinez | 8/10 | 6099 days | 1% |
| EstherW | 7/10 | 6106 days | 1% |
| Thea X | 8/10 | 6119 days | 1% |
| Sarah Goeckener | 9/10 | 6196 days | 1% |
| Decuq | 8/10 | 6197 days | 1% |
| Becca1 | 9/10 | 6432 days | 1% |
| Steve Harper | 9/10 | 6437 days | 1% |
| MundschanGermany | 10/10 | 6446 days | 1% |
| GingerPrince | 8/10 | 6464 days | 1% |
| AndrewF78 | 8/10 | 6466 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Anau TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.94% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Te Anau TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Te Anau TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
4.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.