Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kingston TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kingston TOP 10 Holiday Park
Valid Reviews
49 Valid Reviews
The Kingston TOP 10 Holiday Park experience has a total of 49 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 49 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
45% |
| 9/10 | 8 |
|
16% |
| 8/10 | 10 |
|
20% |
| 7/10 | 2 |
|
4% |
| 6/10 | 2 |
|
4% |
| 5/10 | 2 |
|
4% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
85.10% Average
The raw data average (mean) for all the Kingston TOP 10 Holiday Park valid reviews is 85.10% and is based on 49 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 49 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
44% |
| 9/10 | 1 |
|
11% |
| 8/10 | 2 |
|
22% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
11% |
| 5/10 | 1 |
|
11% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.44% Average
The raw data average (mean) for all the Kingston TOP 10 Holiday Park face-to-face reviews is 84.44% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mel S | 10/10 | 30 days | 100% |
| Sol | 10/10 | 61 days | 100% |
| Rich | 10/10 | 182 days | 98% |
| Janet | 10/10 | 395 days | 91% |
| Tal Tal | 10/10 | 761 days | 67% |
| Clotilde | 10/10 | 792 days | 64% |
| Jasmine Tan | 10/10 | 1005 days | 43% |
| Laz. | 9/10 | 1036 days | 40% |
| Nikki | 8/10 | 1067 days | 37% |
| Danny Mac | 10/10 | 1095 days | 35% |
| Hannah | 10/10 | 1157 days | 30% |
| Nicole | 10/10 | 1187 days | 28% |
| Ben E | 10/10 | 1218 days | 26% |
| Hannah and Matthew | 10/10 | 1278 days | 22% |
| Katherine Meara | 10/10 | 1612 days | 8% |
| Brian | 9/10 | 1825 days | 5% |
| Astoria | 10/10 | 1887 days | 5% |
| Tanja & Sven | 7/10 | 2222 days | 4% |
| Sarah | 5/10 | 2314 days | 3% |
| Maggie | 8/10 | 2497 days | 4% |
| R James | 4/10 | 2648 days | 2% |
| Cynthia | 8/10 | 2679 days | 3% |
| Annika Schmitt | 6/10 | 2893 days | 2% |
| Leong Mee Yee | 10/10 | 2925 days | 2% |
| Annina Jarvinen | 10/10 | 2971 days | 2% |
| Sonja S | 9/10 | 2984 days | 3% |
| Tammy Schein | 9/10 | 3012 days | 3% |
| Teo Hong Wei | 10/10 | 3172 days | 2% |
| Cathy Mead | 9/10 | 3250 days | 2% |
| Amanda Bardel | 1/10 | 3347 days | 1% |
| Steven Chong | 8/10 | 3377 days | 2% |
| Michelle Klein | 10/10 | 3408 days | 2% |
| Melanie Giroux | 8/10 | 3421 days | 2% |
| Fiona Student | 10/10 | 3500 days | 2% |
| Ines Franck | 4/10 | 3629 days | 1% |
| Deblaize Marc | 9/10 | 3657 days | 1% |
| Federico Gonzalez | 10/10 | 3713 days | 1% |
| Fiona and Ben | 9/10 | 3774 days | 1% |
| Harriet Bramley | 7/10 | 3807 days | 1% |
| Anita and Wilbur | 8/10 | 3816 days | 1% |
| Sebastiaan Kemperman | 8/10 | 4003 days | 1% |
| Denise Ewbank | 8/10 | 4369 days | 0% |
| Willem de Jong | 10/10 | 4740 days | 1% |
| Manuela and Thomas | 8/10 | 4815 days | 1% |
| Robert MacLeod-Smith | 5/10 | 5109 days | 0% |
| DJohnson | 8/10 | 5265 days | 1% |
| Henrick Lund | 10/10 | 5437 days | 1% |
| Barbara | 9/10 | 5471 days | 1% |
| Darrell & Michelle Lamb | 6/10 | 5731 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kingston TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.27% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Kingston TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kingston TOP 10 Holiday Park experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.21% |
| 11 | -0.23% |
| 12 | -0.25% |
| 13 | -0.27% |
| 14 | -0.29% |
| 15 | -0.31% |
| 16 | -0.33% |
| … | … |
Balancing Adjustment
0.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.