Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
71 Valid Reviews
The Queenstown TOP 10 Holiday Park experience has a total of 76 reviews. There are 71 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 71 valid reviews:
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park valid reviews is 84.93% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 71 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park face-to-face reviews is 85.00% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|helen reeve||10/10||991 days||7%|
|Ray Tombs||9/10||1174 days||5%|
|Michael Stützle||10/10||1174 days||5%|
|Qi Moss||10/10||1205 days||5%|
|S Weslake||8/10||1205 days||4%|
|Adrian Trumper||6/10||1218 days||4%|
|Shira LA||9/10||1233 days||5%|
|Audrey Wong||9/10||1272 days||5%|
|Jack James||9/10||1291 days||4%|
|Paul and Paula||8/10||1300 days||4%|
|Joanne Haslam||10/10||1489 days||4%|
|Grace White||10/10||1526 days||4%|
|Wendy Kildey||10/10||1542 days||4%|
|Kerry Lee||10/10||1569 days||4%|
|Robert Hunt||9/10||1661 days||4%|
|Greg MacFire||8/10||1666 days||4%|
|Shelly Stanchuk||9/10||1689 days||4%|
|Margo Wiltens||8/10||1713 days||3%|
|Becky and James||10/10||1730 days||4%|
|Lyn Pobke||8/10||1853 days||3%|
|Teresa Ash||8/10||1929 days||3%|
|Gloria Berlari||8/10||1939 days||3%|
|Caro G||8/10||2061 days||3%|
|Paul Frost||10/10||2069 days||3%|
|Aaron Soh||7/10||2098 days||3%|
|Amy Steiger||9/10||2147 days||3%|
|John Drake||4/10||2300 days||2%|
|Robert Warner||9/10||2328 days||2%|
|Manuela Opprecht||9/10||2340 days||2%|
|Leah Stewart||10/10||2360 days||2%|
|Ara Moore-Tuwhangai||10/10||2605 days||2%|
|Andy Karl||8/10||2725 days||1%|
|Ryan J||10/10||3212 days||1%|
|Robin Sable||9/10||3377 days||0%|
|Sabine & Stefan||10/10||3409 days||0%|
|Markus & Miriam||8/10||3412 days||0%|
|Jonathan Philp||9/10||3417 days||0%|
|Julie and Russ Charles||10/10||3744 days||0%|
|Richard Dudfield||9/10||3748 days||0%|
|Nick Secker||8/10||3780 days||0%|
|Margaret O'Sullivan||4/10||4122 days||0%|
|Jann Clar||6/10||4136 days||0%|
|Gordon and Joyce||8/10||4137 days||0%|
|Rachel & Barak||10/10||4153 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Queenstown TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the Queenstown TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Queenstown TOP 10 Holiday Park experience has been adjusted for 33 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.