Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Queenstown TOP 10 Holiday Park
Valid Reviews
75 Valid Reviews
The Queenstown TOP 10 Holiday Park experience has a total of 81 reviews. There are 75 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 75 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
32% |
| 9/10 | 18 |
|
24% |
| 8/10 | 19 |
|
25% |
| 7/10 | 4 |
|
5% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
82.13% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park valid reviews is 82.13% and is based on 75 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 75 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
31% |
| 9/10 | 4 |
|
25% |
| 8/10 | 5 |
|
31% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park face-to-face reviews is 85.00% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lii | 1/10 | 931 days | 99% |
| Anna | 9/10 | 1296 days | 100% |
| Pierre Marty | 1/10 | 1358 days | 34% |
| Michael D | 2/10 | 1480 days | 26% |
| Suzanne | 8/10 | 1937 days | 22% |
| Douglas | 5/10 | 2179 days | 16% |
| Justine | 7/10 | 2271 days | 18% |
| Al | 10/10 | 2423 days | 18% |
| Shannon | 10/10 | 2515 days | 17% |
| Erin | 10/10 | 2607 days | 16% |
| Hannah | 10/10 | 2607 days | 16% |
| Charlotte | 10/10 | 2637 days | 16% |
| TP&MM | 10/10 | 2729 days | 15% |
| Zoe | 7/10 | 2788 days | 14% |
| Macker | 8/10 | 2849 days | 14% |
| Angela | 9/10 | 2880 days | 14% |
| Brad | 4/10 | 2880 days | 9% |
| helen reeve | 10/10 | 2880 days | 14% |
| Ray Tombs | 9/10 | 3063 days | 12% |
| Michael Stützle | 10/10 | 3063 days | 12% |
| Qi Moss | 10/10 | 3094 days | 12% |
| S Weslake | 8/10 | 3094 days | 12% |
| Adrian Trumper | 6/10 | 3107 days | 10% |
| Shira LA | 9/10 | 3122 days | 11% |
| Audrey Wong | 9/10 | 3161 days | 11% |
| Jack James | 9/10 | 3180 days | 11% |
| Paul and Paula | 8/10 | 3189 days | 11% |
| Joanne Haslam | 10/10 | 3378 days | 9% |
| Grace White | 10/10 | 3415 days | 9% |
| Wendy Kildey | 10/10 | 3431 days | 9% |
| Kerry Lee | 10/10 | 3458 days | 8% |
| Robert Hunt | 9/10 | 3550 days | 7% |
| Greg MacFire | 8/10 | 3555 days | 7% |
| Shelly Stanchuk | 9/10 | 3578 days | 7% |
| Margo Wiltens | 8/10 | 3602 days | 7% |
| Becky and James | 10/10 | 3619 days | 7% |
| Lyn Pobke | 8/10 | 3742 days | 6% |
| Carl_Larsen | 10/10 | 3762 days | 5% |
| Teresa Ash | 8/10 | 3818 days | 5% |
| Gloria Berlari | 8/10 | 3828 days | 5% |
| Caro G | 8/10 | 3950 days | 4% |
| Paul Frost | 10/10 | 3958 days | 4% |
| Aaron Soh | 7/10 | 3987 days | 3% |
| Amy Steiger | 9/10 | 4036 days | 3% |
| Karl | 9/10 | 4121 days | 2% |
| John Drake | 4/10 | 4189 days | 1% |
| Robert Warner | 9/10 | 4217 days | 1% |
| Manuela Opprecht | 9/10 | 4229 days | 1% |
| Leah Stewart | 10/10 | 4249 days | 1% |
| tschavalon | 8/10 | 4340 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4494 days | 4% |
| Andy Karl | 8/10 | 4614 days | 4% |
| eagle | 1/10 | 4889 days | 2% |
| doepie277 | 8/10 | 4979 days | 4% |
| Ryan J | 10/10 | 5101 days | 4% |
| Robin Sable | 9/10 | 5266 days | 3% |
| Sabine & Stefan | 10/10 | 5298 days | 4% |
| Markus & Miriam | 8/10 | 5301 days | 3% |
| Jonathan Philp | 9/10 | 5306 days | 3% |
| CMJ | 9/10 | 5345 days | 4% |
| Melissa | 8/10 | 5559 days | 4% |
| Julie and Russ Charles | 10/10 | 5633 days | 4% |
| Richard Dudfield | 9/10 | 5637 days | 3% |
| bryfrance | 10/10 | 5641 days | 4% |
| Nick Secker | 8/10 | 5669 days | 3% |
| Margaret O'Sullivan | 4/10 | 6011 days | 2% |
| dring | 10/10 | 6019 days | 4% |
| Jann Clar | 6/10 | 6025 days | 3% |
| Gordon and Joyce | 8/10 | 6026 days | 3% |
| Paul | 8/10 | 6040 days | 3% |
| Rachel & Barak | 10/10 | 6042 days | 4% |
| meggles | 7/10 | 6044 days | 4% |
| marleen451 | 9/10 | 6167 days | 4% |
| JimmyK | 8/10 | 6368 days | 3% |
| RobH | 9/10 | 6386 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Queenstown TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.38% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 109 days. However the Queenstown TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Queenstown TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
6.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.