G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Queenstown TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Queenstown TOP 10 Holiday Park
Valid Reviews
75 Valid Reviews
The Queenstown TOP 10 Holiday Park experience has a total of 81 reviews. There are 75 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 75 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
32% |
| 9/10 | 18 |
|
24% |
| 8/10 | 19 |
|
25% |
| 7/10 | 4 |
|
5% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
82.13% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park valid reviews is 82.13% and is based on 75 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
16 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 75 valid reviews, the experience has 16 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 16 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
31% |
| 9/10 | 4 |
|
25% |
| 8/10 | 5 |
|
31% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Queenstown TOP 10 Holiday Park face-to-face reviews is 85.00% and is based on 16 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lii | 1/10 | 710 days | 79% |
| Anna | 9/10 | 1075 days | 100% |
| Pierre Marty | 1/10 | 1137 days | 35% |
| Michael D | 2/10 | 1259 days | 28% |
| Suzanne | 8/10 | 1716 days | 15% |
| Douglas | 5/10 | 1958 days | 9% |
| Justine | 7/10 | 2050 days | 11% |
| Al | 10/10 | 2202 days | 11% |
| Shannon | 10/10 | 2294 days | 11% |
| Erin | 10/10 | 2386 days | 10% |
| Hannah | 10/10 | 2386 days | 10% |
| Charlotte | 10/10 | 2416 days | 10% |
| TP&MM | 10/10 | 2508 days | 9% |
| Zoe | 7/10 | 2567 days | 8% |
| Macker | 8/10 | 2628 days | 9% |
| Angela | 9/10 | 2659 days | 9% |
| Brad | 4/10 | 2659 days | 5% |
| helen reeve | 10/10 | 2659 days | 9% |
| Ray Tombs | 9/10 | 2842 days | 8% |
| Michael Stützle | 10/10 | 2842 days | 8% |
| Qi Moss | 10/10 | 2873 days | 8% |
| S Weslake | 8/10 | 2873 days | 7% |
| Adrian Trumper | 6/10 | 2886 days | 6% |
| Shira LA | 9/10 | 2901 days | 7% |
| Audrey Wong | 9/10 | 2940 days | 7% |
| Jack James | 9/10 | 2959 days | 7% |
| Paul and Paula | 8/10 | 2968 days | 7% |
| Joanne Haslam | 10/10 | 3157 days | 6% |
| Grace White | 10/10 | 3194 days | 6% |
| Wendy Kildey | 10/10 | 3210 days | 6% |
| Kerry Lee | 10/10 | 3237 days | 6% |
| Robert Hunt | 9/10 | 3329 days | 5% |
| Greg MacFire | 8/10 | 3334 days | 5% |
| Shelly Stanchuk | 9/10 | 3357 days | 5% |
| Margo Wiltens | 8/10 | 3381 days | 5% |
| Becky and James | 10/10 | 3398 days | 5% |
| Lyn Pobke | 8/10 | 3521 days | 4% |
| Carl_Larsen | 10/10 | 3541 days | 4% |
| Teresa Ash | 8/10 | 3597 days | 4% |
| Gloria Berlari | 8/10 | 3607 days | 3% |
| Caro G | 8/10 | 3729 days | 3% |
| Paul Frost | 10/10 | 3737 days | 3% |
| Aaron Soh | 7/10 | 3766 days | 2% |
| Amy Steiger | 9/10 | 3815 days | 2% |
| Karl | 9/10 | 3900 days | 2% |
| John Drake | 4/10 | 3968 days | 1% |
| Robert Warner | 9/10 | 3996 days | 1% |
| Manuela Opprecht | 9/10 | 4008 days | 1% |
| Leah Stewart | 10/10 | 4028 days | 1% |
| tschavalon | 8/10 | 4119 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4273 days | 0% |
| Andy Karl | 8/10 | 4393 days | 2% |
| eagle | 1/10 | 4668 days | 1% |
| doepie277 | 8/10 | 4758 days | 2% |
| Ryan J | 10/10 | 4880 days | 2% |
| Robin Sable | 9/10 | 5045 days | 2% |
| Sabine & Stefan | 10/10 | 5077 days | 2% |
| Markus & Miriam | 8/10 | 5080 days | 2% |
| Jonathan Philp | 9/10 | 5085 days | 2% |
| CMJ | 9/10 | 5124 days | 2% |
| Melissa | 8/10 | 5338 days | 2% |
| Julie and Russ Charles | 10/10 | 5412 days | 2% |
| Richard Dudfield | 9/10 | 5416 days | 2% |
| bryfrance | 10/10 | 5420 days | 2% |
| Nick Secker | 8/10 | 5448 days | 2% |
| Margaret O'Sullivan | 4/10 | 5790 days | 1% |
| dring | 10/10 | 5798 days | 2% |
| Jann Clar | 6/10 | 5804 days | 1% |
| Gordon and Joyce | 8/10 | 5805 days | 2% |
| Paul | 8/10 | 5819 days | 2% |
| Rachel & Barak | 10/10 | 5821 days | 2% |
| meggles | 7/10 | 5823 days | 2% |
| marleen451 | 9/10 | 5946 days | 2% |
| JimmyK | 8/10 | 6147 days | 2% |
| RobH | 9/10 | 6165 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Queenstown TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Queenstown TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Queenstown TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
9.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.