Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Queenstown
Valid Reviews
232 Valid Reviews
The Hampshire Holiday Park Queenstown experience has a total of 237 reviews. There are 232 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 232 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
12% |
| 9/10 | 31 |
|
13% |
| 8/10 | 35 |
|
15% |
| 7/10 | 36 |
|
16% |
| 6/10 | 29 |
|
13% |
| 5/10 | 18 |
|
8% |
| 4/10 | 16 |
|
7% |
| 3/10 | 13 |
|
6% |
| 2/10 | 13 |
|
6% |
| 1/10 | 14 |
|
6% |
64.14% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown valid reviews is 64.14% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 232 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
11% |
| 9/10 | 17 |
|
18% |
| 8/10 | 8 |
|
8% |
| 7/10 | 12 |
|
13% |
| 6/10 | 16 |
|
17% |
| 5/10 | 9 |
|
9% |
| 4/10 | 10 |
|
10% |
| 3/10 | 6 |
|
6% |
| 2/10 | 4 |
|
4% |
| 1/10 | 3 |
|
3% |
64.69% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown face-to-face reviews is 64.69% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
70.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dom | 7/10 | 172 days | 99% |
| Ruth | 10/10 | 356 days | 100% |
| A and A | 2/10 | 507 days | 42% |
| Anaïs | 8/10 | 568 days | 86% |
| Maddison | 10/10 | 721 days | 76% |
| Ida Kjærsgaard | 3/10 | 903 days | 31% |
| Maren | 7/10 | 903 days | 54% |
| Marie Perret | 7/10 | 934 days | 50% |
| Johanna Kuehl | 3/10 | 964 days | 28% |
| Varneia | 1/10 | 1087 days | 16% |
| Taylor Russell | 7/10 | 1087 days | 36% |
| ElizabethE | 9/10 | 1207 days | 29% |
| Tatiana | 1/10 | 1238 days | 11% |
| Amel | 8/10 | 1238 days | 26% |
| Nicole | 6/10 | 1268 days | 21% |
| Lucy | 9/10 | 1360 days | 18% |
| Kim Sweeney | 1/10 | 1360 days | 8% |
| Anara | 1/10 | 1360 days | 8% |
| Lis | 1/10 | 1572 days | 4% |
| Nicole | 6/10 | 1664 days | 6% |
| Barb Winter | 8/10 | 1756 days | 6% |
| Ra | 9/10 | 1937 days | 5% |
| Cam | 6/10 | 2059 days | 4% |
| Ric van Weede | 7/10 | 2059 days | 5% |
| Ying | 7/10 | 2059 days | 5% |
| Fiona | 7/10 | 2121 days | 4% |
| Michalo | 10/10 | 2151 days | 5% |
| James | 2/10 | 2243 days | 2% |
| Kerry | 5/10 | 2243 days | 3% |
| E.R | 2/10 | 2243 days | 2% |
| Sue Hempstead | 3/10 | 2272 days | 2% |
| Daniel | 7/10 | 2272 days | 4% |
| Clauds | 3/10 | 2272 days | 2% |
| Ash | 2/10 | 2303 days | 2% |
| Tanja & Sven | 9/10 | 2303 days | 4% |
| Sandy | 2/10 | 2303 days | 2% |
| Ernst | 6/10 | 2334 days | 4% |
| Fran | 9/10 | 2334 days | 4% |
| Libby | 7/10 | 2395 days | 4% |
| Andrew Hammond | 9/10 | 2425 days | 4% |
| Matilda | 9/10 | 2487 days | 4% |
| Kieron | 10/10 | 2517 days | 4% |
| Lesley | 10/10 | 2548 days | 4% |
| Suthep | 5/10 | 2578 days | 3% |
| Kelly Linn | 6/10 | 2578 days | 3% |
| Marker63 | 3/10 | 2578 days | 2% |
| Nicolas | 2/10 | 2609 days | 2% |
| Dutchie | 4/10 | 2637 days | 2% |
| Tash & Laura | 7/10 | 2637 days | 3% |
| Nicki Chow | 6/10 | 2637 days | 3% |
| Maxime | 7/10 | 2668 days | 3% |
| Samantha H. | 8/10 | 2699 days | 3% |
| Juraj | 6/10 | 2699 days | 3% |
| Demi Thompson | 10/10 | 2729 days | 3% |
| Cindy | 7/10 | 2729 days | 3% |
| Kelsie | 7/10 | 2729 days | 3% |
| Nifty | 7/10 | 2729 days | 3% |
| Adva Cohen | 2/10 | 2760 days | 2% |
| Jolanda | 9/10 | 2760 days | 3% |
| Mike Fricker | 8/10 | 2760 days | 3% |
| The Flip Flop Family | 7/10 | 2790 days | 3% |
| Ruth Taaffee | 9/10 | 2823 days | 3% |
| Louis | 10/10 | 2852 days | 3% |
| Sue | 8/10 | 2852 days | 3% |
| Raylene Harvey | 6/10 | 2913 days | 3% |
| Bex & Jake | 8/10 | 2913 days | 3% |
| WeiQiang Ng | 10/10 | 2913 days | 3% |
| Charlesbrooksphotographer | 8/10 | 2913 days | 3% |
| Raymor | 10/10 | 2943 days | 3% |
| Nat | 6/10 | 2974 days | 3% |
| Will | 5/10 | 2974 days | 2% |
| Michael Bichlmeier | 4/10 | 2975 days | 2% |
| Edward Cromwell | 6/10 | 2996 days | 3% |
| Rasmus Lundgaard Nielsen | 7/10 | 3030 days | 3% |
| Vander Plancke Julien | 7/10 | 3086 days | 3% |
| Edward | 1/10 | 3103 days | 1% |
| Samantha Brewin | 8/10 | 3105 days | 3% |
| Trista Gaffney | 6/10 | 3117 days | 2% |
| Gary Prescot | 1/10 | 3127 days | 1% |
| Jozef Pinkerton | 6/10 | 3145 days | 2% |
| Sue Rogers | 10/10 | 3154 days | 3% |
| Katherine Sanchez | 8/10 | 3244 days | 2% |
| Chris Nugent | 2/10 | 3269 days | 1% |
| Pixie Taylor | 9/10 | 3274 days | 2% |
| Roger | 5/10 | 3294 days | 2% |
| Nick Lawson | 9/10 | 3298 days | 2% |
| Madelyn Fagerman | 10/10 | 3302 days | 2% |
| Kassandra Yarmoluk | 8/10 | 3312 days | 2% |
| Jason Perks | 7/10 | 3345 days | 2% |
| Arslan Ahmad | 8/10 | 3349 days | 2% |
| Rosanna Leeming | 8/10 | 3354 days | 2% |
| Lindy Woodage | 2/10 | 3377 days | 1% |
| Victoria Strong | 9/10 | 3396 days | 2% |
| Liang Yu | 1/10 | 3438 days | 1% |
| Mike Guest | 7/10 | 3478 days | 2% |
| Melanie Giroux | 9/10 | 3503 days | 2% |
| Aidan Byrne | 9/10 | 3507 days | 2% |
| Kim Donze | 8/10 | 3532 days | 2% |
| Luke Young | 10/10 | 3541 days | 2% |
| Will Hughes | 8/10 | 3546 days | 2% |
| Cullen Wiginton | 10/10 | 3624 days | 2% |
| Teresa Ash | 1/10 | 3698 days | 1% |
| Mallory Lopez | 7/10 | 3707 days | 1% |
| Flo Egger | 10/10 | 3715 days | 1% |
| Chris Kay | 4/10 | 3721 days | 1% |
| Perrine Pilate | 5/10 | 3722 days | 1% |
| B McNally | 8/10 | 3766 days | 1% |
| David O'Loughlin | 8/10 | 3833 days | 1% |
| Kirsty Longland | 8/10 | 3883 days | 1% |
| Darwin Dean | 8/10 | 4011 days | 1% |
| Erica b | 8/10 | 4038 days | 1% |
| Allyson Taylor | 3/10 | 4063 days | 0% |
| Dunja Knaup | 1/10 | 4130 days | 0% |
| Jack Clise | 5/10 | 4166 days | 0% |
| Kane F | 6/10 | 4250 days | 0% |
| Richard | 4/10 | 4313 days | 0% |
| Andrew Kermode | 7/10 | 4313 days | 0% |
| Michelle K | 4/10 | 4374 days | 0% |
| Mike Fricker | 8/10 | 4404 days | 1% |
| Charlotte Casey | 9/10 | 4431 days | 1% |
| Sandra Frischmann | 9/10 | 4432 days | 1% |
| Tobias Gehring | 7/10 | 4454 days | 1% |
| Felix Brettner | 8/10 | 4454 days | 1% |
| Eugen Lehner | 8/10 | 4454 days | 1% |
| Max Stein | 7/10 | 4454 days | 1% |
| Anne and Steve Bartlett | 5/10 | 4486 days | 1% |
| Andreas Zapke | 7/10 | 4491 days | 1% |
| Simone Pickert | 7/10 | 4492 days | 1% |
| Nora Zeitz | 9/10 | 4493 days | 1% |
| Andrew Cattanach | 8/10 | 4494 days | 1% |
| Petra Niemann | 1/10 | 4494 days | 0% |
| Henrik Joshua | 7/10 | 4555 days | 1% |
| PipandJon | 8/10 | 4555 days | 1% |
| Kerri | 8/10 | 4616 days | 1% |
| kimbeveridge | 8/10 | 4769 days | 1% |
| Grantygrant | 7/10 | 4769 days | 1% |
| Pete Wilson | 3/10 | 4786 days | 1% |
| Wayne Kerr | 5/10 | 4787 days | 1% |
| Jennifer Bramstad | 10/10 | 4799 days | 1% |
| Josefine Hedlund | 10/10 | 4799 days | 1% |
| Evelina Johansson | 8/10 | 4799 days | 1% |
| Sofia Anderson | 10/10 | 4799 days | 1% |
| Moni Sangoi | 8/10 | 4828 days | 1% |
| Philip Gibbons | 5/10 | 4828 days | 1% |
| Jonathan Vondette | 4/10 | 4881 days | 1% |
| Franz Schueler | 10/10 | 4882 days | 1% |
| Esther Goh | 8/10 | 5104 days | 1% |
| Monika Kneidl | 5/10 | 5140 days | 1% |
| Jessica Tilly | 6/10 | 5140 days | 1% |
| Simon Rawlinson | 4/10 | 5146 days | 1% |
| Hans Bet | 5/10 | 5146 days | 1% |
| Jill Boruff | 7/10 | 5159 days | 1% |
| Indra t Jolle | 4/10 | 5169 days | 1% |
| Laura Diepeveen | 6/10 | 5170 days | 1% |
| Stefes Wencke | 10/10 | 5178 days | 1% |
| Sue Robertson | 4/10 | 5178 days | 1% |
| Simon Fry | 6/10 | 5179 days | 1% |
| Martin & Christian | 9/10 | 5180 days | 1% |
| Horst Langstein | 9/10 | 5187 days | 1% |
| hendrik king | 10/10 | 5225 days | 1% |
| Ray Coombe | 10/10 | 5268 days | 1% |
| Matthias | 8/10 | 5271 days | 1% |
| Laura McCusker | 9/10 | 5272 days | 1% |
| Melissa | 6/10 | 5439 days | 1% |
| Kimberly St Louis | 10/10 | 5470 days | 1% |
| Marcus | 6/10 | 5490 days | 1% |
| Prideaux | 6/10 | 5510 days | 1% |
| Chris Forrest | 7/10 | 5510 days | 1% |
| Hanggi | 9/10 | 5511 days | 1% |
| Julie | 9/10 | 5513 days | 1% |
| Peter Cade | 9/10 | 5514 days | 1% |
| Sophia Kelly | 8/10 | 5515 days | 1% |
| Claire Colquhoun | 7/10 | 5518 days | 1% |
| Irene and Werner Keil | 8/10 | 5520 days | 1% |
| alcatrazz | 1/10 | 5520 days | 0% |
| Tara Koenig | 8/10 | 5522 days | 1% |
| Fabrizio Consolini | 9/10 | 5522 days | 1% |
| Jessica Vogels | 9/10 | 5529 days | 1% |
| Geert Van Tittelboom | 5/10 | 5535 days | 1% |
| Alice | 2/10 | 5535 days | 0% |
| Derek McLoughlin | 5/10 | 5538 days | 1% |
| Bob Warne | 3/10 | 5542 days | 1% |
| Gerd Pagel | 10/10 | 5544 days | 1% |
| Laura Hayes | 10/10 | 5546 days | 1% |
| Doris Schollenberger | 10/10 | 5549 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5550 days | 1% |
| Sandra Schneifer | 5/10 | 5550 days | 1% |
| Kristie | 7/10 | 5582 days | 1% |
| Zac Morris | 4/10 | 5712 days | 1% |
| nelliekaye | 5/10 | 5712 days | 1% |
| deepujames | 5/10 | 5835 days | 1% |
| BelindaT | 3/10 | 5843 days | 1% |
| Inbar Yizhar Barnea | 9/10 | 5884 days | 1% |
| Peter G | 7/10 | 5890 days | 1% |
| Jana Steve | 5/10 | 5890 days | 1% |
| Chris Bil | 6/10 | 5891 days | 1% |
| Tony Geens | 4/10 | 5897 days | 1% |
| Matthiis & Femke | 7/10 | 5903 days | 1% |
| Nicola | 3/10 | 5905 days | 1% |
| Rolf X | 4/10 | 5906 days | 1% |
| Jackie | 6/10 | 5915 days | 1% |
| kararina Kosten | 1/10 | 5918 days | 0% |
| Harmann Volker | 4/10 | 5918 days | 1% |
| Annie | 6/10 | 5918 days | 1% |
| Ian E | 7/10 | 5920 days | 1% |
| Nadine Schaee | 4/10 | 5921 days | 1% |
| Frances Hay | 9/10 | 5923 days | 1% |
| Jessica | 6/10 | 5929 days | 1% |
| marcoswi | 2/10 | 5930 days | 0% |
| Ross & Catherine Litherland | 3/10 | 5937 days | 1% |
| Kane Chain | 2/10 | 5941 days | 0% |
| Heinrich Hax | 8/10 | 5944 days | 1% |
| Sally Hall | 6/10 | 5944 days | 1% |
| joannaw | 7/10 | 5971 days | 1% |
| Myriauy Rito | 6/10 | 5994 days | 1% |
| Wolfgang Dittrich | 10/10 | 5996 days | 1% |
| Eimear Doyle | 6/10 | 5998 days | 1% |
| Andrea and Craig Swinson | 2/10 | 6010 days | 0% |
| andyge | 6/10 | 6016 days | 1% |
| Ruth Kinder | 3/10 | 6016 days | 1% |
| eowyn2k | 7/10 | 6016 days | 1% |
| monniere | 6/10 | 6140 days | 1% |
| jessica | 5/10 | 6151 days | 1% |
| JonK | 4/10 | 6218 days | 1% |
| MarcoJ | 4/10 | 6250 days | 1% |
| RobC1 | 9/10 | 6265 days | 1% |
| JoT | 10/10 | 6265 days | 1% |
| RichardB1 | 9/10 | 6266 days | 1% |
| AstridVG | 6/10 | 6271 days | 1% |
| Max | 1/10 | 6272 days | 0% |
| Doll | 9/10 | 6277 days | 1% |
| GaryW | 3/10 | 6631 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.49% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Hampshire Holiday Park Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Queenstown experience has been adjusted for 150 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 147 | -2.44% |
| 148 | -2.45% |
| 149 | -2.47% |
| 150 | -2.49% |
| 151 | -2.50% |
| 152 | -2.52% |
| 153 | -2.54% |
| … | … |
Balancing Adjustment
8.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.