Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Queenstown
Valid Reviews
232 Valid Reviews
The Hampshire Holiday Park Queenstown experience has a total of 237 reviews. There are 232 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 232 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
12% |
| 9/10 | 31 |
|
13% |
| 8/10 | 35 |
|
15% |
| 7/10 | 36 |
|
16% |
| 6/10 | 29 |
|
13% |
| 5/10 | 18 |
|
8% |
| 4/10 | 16 |
|
7% |
| 3/10 | 13 |
|
6% |
| 2/10 | 13 |
|
6% |
| 1/10 | 14 |
|
6% |
64.14% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown valid reviews is 64.14% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 232 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
11% |
| 9/10 | 17 |
|
18% |
| 8/10 | 8 |
|
8% |
| 7/10 | 12 |
|
13% |
| 6/10 | 16 |
|
17% |
| 5/10 | 9 |
|
9% |
| 4/10 | 10 |
|
10% |
| 3/10 | 6 |
|
6% |
| 2/10 | 4 |
|
4% |
| 1/10 | 3 |
|
3% |
64.69% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown face-to-face reviews is 64.69% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
70.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dom | 7/10 | 152 days | 98% |
| Ruth | 10/10 | 336 days | 100% |
| A and A | 2/10 | 487 days | 42% |
| Anaïs | 8/10 | 548 days | 87% |
| Maddison | 10/10 | 701 days | 77% |
| Ida Kjærsgaard | 3/10 | 883 days | 32% |
| Maren | 7/10 | 883 days | 55% |
| Marie Perret | 7/10 | 914 days | 52% |
| Johanna Kuehl | 3/10 | 944 days | 29% |
| Varneia | 1/10 | 1067 days | 16% |
| Taylor Russell | 7/10 | 1067 days | 38% |
| ElizabethE | 9/10 | 1187 days | 30% |
| Tatiana | 1/10 | 1218 days | 11% |
| Amel | 8/10 | 1218 days | 27% |
| Nicole | 6/10 | 1248 days | 22% |
| Lucy | 9/10 | 1340 days | 19% |
| Kim Sweeney | 1/10 | 1340 days | 8% |
| Anara | 1/10 | 1340 days | 8% |
| Lis | 1/10 | 1552 days | 4% |
| Nicole | 6/10 | 1644 days | 6% |
| Barb Winter | 8/10 | 1736 days | 6% |
| Ra | 9/10 | 1917 days | 5% |
| Cam | 6/10 | 2039 days | 4% |
| Ric van Weede | 7/10 | 2039 days | 5% |
| Ying | 7/10 | 2039 days | 5% |
| Fiona | 7/10 | 2101 days | 4% |
| Michalo | 10/10 | 2131 days | 5% |
| James | 2/10 | 2223 days | 2% |
| Kerry | 5/10 | 2223 days | 3% |
| E.R | 2/10 | 2223 days | 2% |
| Sue Hempstead | 3/10 | 2252 days | 2% |
| Daniel | 7/10 | 2252 days | 4% |
| Clauds | 3/10 | 2252 days | 2% |
| Ash | 2/10 | 2283 days | 2% |
| Tanja & Sven | 9/10 | 2283 days | 4% |
| Sandy | 2/10 | 2283 days | 2% |
| Ernst | 6/10 | 2314 days | 4% |
| Fran | 9/10 | 2314 days | 4% |
| Libby | 7/10 | 2375 days | 4% |
| Andrew Hammond | 9/10 | 2405 days | 4% |
| Matilda | 9/10 | 2467 days | 4% |
| Kieron | 10/10 | 2497 days | 4% |
| Lesley | 10/10 | 2528 days | 4% |
| Suthep | 5/10 | 2558 days | 3% |
| Kelly Linn | 6/10 | 2558 days | 3% |
| Marker63 | 3/10 | 2558 days | 2% |
| Nicolas | 2/10 | 2589 days | 2% |
| Dutchie | 4/10 | 2617 days | 2% |
| Tash & Laura | 7/10 | 2617 days | 3% |
| Nicki Chow | 6/10 | 2617 days | 3% |
| Maxime | 7/10 | 2648 days | 3% |
| Samantha H. | 8/10 | 2679 days | 3% |
| Juraj | 6/10 | 2679 days | 3% |
| Demi Thompson | 10/10 | 2709 days | 3% |
| Cindy | 7/10 | 2709 days | 3% |
| Kelsie | 7/10 | 2709 days | 3% |
| Nifty | 7/10 | 2709 days | 3% |
| Adva Cohen | 2/10 | 2740 days | 2% |
| Jolanda | 9/10 | 2740 days | 3% |
| Mike Fricker | 8/10 | 2740 days | 3% |
| The Flip Flop Family | 7/10 | 2770 days | 3% |
| Ruth Taaffee | 9/10 | 2803 days | 3% |
| Louis | 10/10 | 2832 days | 3% |
| Sue | 8/10 | 2832 days | 3% |
| Raylene Harvey | 6/10 | 2893 days | 3% |
| Bex & Jake | 8/10 | 2893 days | 3% |
| WeiQiang Ng | 10/10 | 2893 days | 3% |
| Charlesbrooksphotographer | 8/10 | 2893 days | 3% |
| Raymor | 10/10 | 2923 days | 3% |
| Nat | 6/10 | 2954 days | 3% |
| Will | 5/10 | 2954 days | 2% |
| Michael Bichlmeier | 4/10 | 2955 days | 2% |
| Edward Cromwell | 6/10 | 2976 days | 2% |
| Rasmus Lundgaard Nielsen | 7/10 | 3010 days | 3% |
| Vander Plancke Julien | 7/10 | 3066 days | 3% |
| Edward | 1/10 | 3083 days | 1% |
| Samantha Brewin | 8/10 | 3085 days | 3% |
| Trista Gaffney | 6/10 | 3097 days | 2% |
| Gary Prescot | 1/10 | 3107 days | 1% |
| Jozef Pinkerton | 6/10 | 3125 days | 2% |
| Sue Rogers | 10/10 | 3134 days | 3% |
| Katherine Sanchez | 8/10 | 3224 days | 2% |
| Chris Nugent | 2/10 | 3249 days | 1% |
| Pixie Taylor | 9/10 | 3254 days | 2% |
| Roger | 5/10 | 3274 days | 2% |
| Nick Lawson | 9/10 | 3278 days | 2% |
| Madelyn Fagerman | 10/10 | 3282 days | 2% |
| Kassandra Yarmoluk | 8/10 | 3292 days | 2% |
| Jason Perks | 7/10 | 3325 days | 2% |
| Arslan Ahmad | 8/10 | 3329 days | 2% |
| Rosanna Leeming | 8/10 | 3334 days | 2% |
| Lindy Woodage | 2/10 | 3357 days | 1% |
| Victoria Strong | 9/10 | 3376 days | 2% |
| Liang Yu | 1/10 | 3418 days | 1% |
| Mike Guest | 7/10 | 3458 days | 2% |
| Melanie Giroux | 9/10 | 3483 days | 2% |
| Aidan Byrne | 9/10 | 3487 days | 2% |
| Kim Donze | 8/10 | 3512 days | 2% |
| Luke Young | 10/10 | 3521 days | 2% |
| Will Hughes | 8/10 | 3526 days | 2% |
| Cullen Wiginton | 10/10 | 3604 days | 2% |
| Teresa Ash | 1/10 | 3678 days | 1% |
| Mallory Lopez | 7/10 | 3687 days | 1% |
| Flo Egger | 10/10 | 3695 days | 1% |
| Chris Kay | 4/10 | 3701 days | 1% |
| Perrine Pilate | 5/10 | 3702 days | 1% |
| B McNally | 8/10 | 3746 days | 1% |
| David O'Loughlin | 8/10 | 3813 days | 1% |
| Kirsty Longland | 8/10 | 3863 days | 1% |
| Darwin Dean | 8/10 | 3991 days | 1% |
| Erica b | 8/10 | 4018 days | 1% |
| Allyson Taylor | 3/10 | 4043 days | 0% |
| Dunja Knaup | 1/10 | 4110 days | 0% |
| Jack Clise | 5/10 | 4146 days | 0% |
| Kane F | 6/10 | 4230 days | 0% |
| Richard | 4/10 | 4293 days | 0% |
| Andrew Kermode | 7/10 | 4293 days | 0% |
| Michelle K | 4/10 | 4354 days | 0% |
| Mike Fricker | 8/10 | 4384 days | 1% |
| Charlotte Casey | 9/10 | 4411 days | 1% |
| Sandra Frischmann | 9/10 | 4412 days | 1% |
| Tobias Gehring | 7/10 | 4434 days | 1% |
| Felix Brettner | 8/10 | 4434 days | 1% |
| Eugen Lehner | 8/10 | 4434 days | 1% |
| Max Stein | 7/10 | 4434 days | 1% |
| Anne and Steve Bartlett | 5/10 | 4466 days | 1% |
| Andreas Zapke | 7/10 | 4471 days | 1% |
| Simone Pickert | 7/10 | 4472 days | 1% |
| Nora Zeitz | 9/10 | 4473 days | 1% |
| Andrew Cattanach | 8/10 | 4474 days | 1% |
| Petra Niemann | 1/10 | 4474 days | 0% |
| Henrik Joshua | 7/10 | 4535 days | 1% |
| PipandJon | 8/10 | 4535 days | 1% |
| Kerri | 8/10 | 4596 days | 1% |
| kimbeveridge | 8/10 | 4749 days | 1% |
| Grantygrant | 7/10 | 4749 days | 1% |
| Pete Wilson | 3/10 | 4766 days | 1% |
| Wayne Kerr | 5/10 | 4767 days | 1% |
| Jennifer Bramstad | 10/10 | 4779 days | 1% |
| Josefine Hedlund | 10/10 | 4779 days | 1% |
| Evelina Johansson | 8/10 | 4779 days | 1% |
| Sofia Anderson | 10/10 | 4779 days | 1% |
| Moni Sangoi | 8/10 | 4808 days | 1% |
| Philip Gibbons | 5/10 | 4808 days | 1% |
| Jonathan Vondette | 4/10 | 4861 days | 1% |
| Franz Schueler | 10/10 | 4862 days | 1% |
| Esther Goh | 8/10 | 5084 days | 1% |
| Monika Kneidl | 5/10 | 5120 days | 1% |
| Jessica Tilly | 6/10 | 5120 days | 1% |
| Simon Rawlinson | 4/10 | 5126 days | 1% |
| Hans Bet | 5/10 | 5126 days | 1% |
| Jill Boruff | 7/10 | 5139 days | 1% |
| Indra t Jolle | 4/10 | 5149 days | 1% |
| Laura Diepeveen | 6/10 | 5150 days | 1% |
| Stefes Wencke | 10/10 | 5158 days | 1% |
| Sue Robertson | 4/10 | 5158 days | 1% |
| Simon Fry | 6/10 | 5159 days | 1% |
| Martin & Christian | 9/10 | 5160 days | 1% |
| Horst Langstein | 9/10 | 5167 days | 1% |
| hendrik king | 10/10 | 5205 days | 1% |
| Ray Coombe | 10/10 | 5248 days | 1% |
| Matthias | 8/10 | 5251 days | 1% |
| Laura McCusker | 9/10 | 5252 days | 1% |
| Melissa | 6/10 | 5419 days | 1% |
| Kimberly St Louis | 10/10 | 5450 days | 1% |
| Marcus | 6/10 | 5470 days | 1% |
| Prideaux | 6/10 | 5490 days | 1% |
| Chris Forrest | 7/10 | 5490 days | 1% |
| Hanggi | 9/10 | 5491 days | 1% |
| Julie | 9/10 | 5493 days | 1% |
| Peter Cade | 9/10 | 5494 days | 1% |
| Sophia Kelly | 8/10 | 5495 days | 1% |
| Claire Colquhoun | 7/10 | 5498 days | 1% |
| Irene and Werner Keil | 8/10 | 5500 days | 1% |
| alcatrazz | 1/10 | 5500 days | 0% |
| Tara Koenig | 8/10 | 5502 days | 1% |
| Fabrizio Consolini | 9/10 | 5502 days | 1% |
| Jessica Vogels | 9/10 | 5509 days | 1% |
| Geert Van Tittelboom | 5/10 | 5515 days | 1% |
| Alice | 2/10 | 5515 days | 0% |
| Derek McLoughlin | 5/10 | 5518 days | 1% |
| Bob Warne | 3/10 | 5522 days | 1% |
| Gerd Pagel | 10/10 | 5524 days | 1% |
| Laura Hayes | 10/10 | 5526 days | 1% |
| Doris Schollenberger | 10/10 | 5529 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5530 days | 1% |
| Sandra Schneifer | 5/10 | 5530 days | 1% |
| Kristie | 7/10 | 5562 days | 1% |
| Zac Morris | 4/10 | 5692 days | 1% |
| nelliekaye | 5/10 | 5692 days | 1% |
| deepujames | 5/10 | 5815 days | 1% |
| BelindaT | 3/10 | 5823 days | 1% |
| Inbar Yizhar Barnea | 9/10 | 5864 days | 1% |
| Peter G | 7/10 | 5870 days | 1% |
| Jana Steve | 5/10 | 5870 days | 1% |
| Chris Bil | 6/10 | 5871 days | 1% |
| Tony Geens | 4/10 | 5877 days | 1% |
| Matthiis & Femke | 7/10 | 5883 days | 1% |
| Nicola | 3/10 | 5885 days | 1% |
| Rolf X | 4/10 | 5886 days | 1% |
| Jackie | 6/10 | 5895 days | 1% |
| kararina Kosten | 1/10 | 5898 days | 0% |
| Harmann Volker | 4/10 | 5898 days | 1% |
| Annie | 6/10 | 5898 days | 1% |
| Ian E | 7/10 | 5900 days | 1% |
| Nadine Schaee | 4/10 | 5901 days | 1% |
| Frances Hay | 9/10 | 5903 days | 1% |
| Jessica | 6/10 | 5909 days | 1% |
| marcoswi | 2/10 | 5910 days | 0% |
| Ross & Catherine Litherland | 3/10 | 5917 days | 1% |
| Kane Chain | 2/10 | 5921 days | 0% |
| Heinrich Hax | 8/10 | 5924 days | 1% |
| Sally Hall | 6/10 | 5924 days | 1% |
| joannaw | 7/10 | 5951 days | 1% |
| Myriauy Rito | 6/10 | 5974 days | 1% |
| Wolfgang Dittrich | 10/10 | 5976 days | 1% |
| Eimear Doyle | 6/10 | 5978 days | 1% |
| Andrea and Craig Swinson | 2/10 | 5990 days | 0% |
| andyge | 6/10 | 5996 days | 1% |
| Ruth Kinder | 3/10 | 5996 days | 1% |
| eowyn2k | 7/10 | 5996 days | 1% |
| monniere | 6/10 | 6120 days | 1% |
| jessica | 5/10 | 6131 days | 1% |
| JonK | 4/10 | 6198 days | 1% |
| MarcoJ | 4/10 | 6230 days | 1% |
| RobC1 | 9/10 | 6245 days | 1% |
| JoT | 10/10 | 6245 days | 1% |
| RichardB1 | 9/10 | 6246 days | 1% |
| AstridVG | 6/10 | 6251 days | 1% |
| Max | 1/10 | 6252 days | 0% |
| Doll | 9/10 | 6257 days | 1% |
| GaryW | 3/10 | 6611 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Hampshire Holiday Park Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Queenstown experience has been adjusted for 130 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 127 | -2.36% |
| 128 | -2.38% |
| 129 | -2.40% |
| 130 | -2.42% |
| 131 | -2.44% |
| 132 | -2.45% |
| 133 | -2.47% |
| … | … |
Balancing Adjustment
8.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.