G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Queenstown
Valid Reviews
232 Valid Reviews
The Hampshire Holiday Park Queenstown experience has a total of 237 reviews. There are 232 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 232 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
12% |
| 9/10 | 31 |
|
13% |
| 8/10 | 35 |
|
15% |
| 7/10 | 36 |
|
16% |
| 6/10 | 29 |
|
13% |
| 5/10 | 18 |
|
8% |
| 4/10 | 16 |
|
7% |
| 3/10 | 13 |
|
6% |
| 2/10 | 13 |
|
6% |
| 1/10 | 14 |
|
6% |
64.14% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown valid reviews is 64.14% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 232 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
11% |
| 9/10 | 17 |
|
18% |
| 8/10 | 8 |
|
8% |
| 7/10 | 12 |
|
13% |
| 6/10 | 16 |
|
17% |
| 5/10 | 9 |
|
9% |
| 4/10 | 10 |
|
10% |
| 3/10 | 6 |
|
6% |
| 2/10 | 4 |
|
4% |
| 1/10 | 3 |
|
3% |
64.69% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown face-to-face reviews is 64.69% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
70.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dom | 7/10 | 193 days | 99% |
| Ruth | 10/10 | 377 days | 100% |
| A and A | 2/10 | 528 days | 42% |
| Anaïs | 8/10 | 589 days | 86% |
| Maddison | 10/10 | 742 days | 75% |
| Ida Kjærsgaard | 3/10 | 924 days | 30% |
| Maren | 7/10 | 924 days | 52% |
| Marie Perret | 7/10 | 955 days | 49% |
| Johanna Kuehl | 3/10 | 985 days | 27% |
| Varneia | 1/10 | 1108 days | 15% |
| Taylor Russell | 7/10 | 1108 days | 35% |
| ElizabethE | 9/10 | 1228 days | 27% |
| Tatiana | 1/10 | 1259 days | 10% |
| Amel | 8/10 | 1259 days | 25% |
| Nicole | 6/10 | 1289 days | 20% |
| Lucy | 9/10 | 1381 days | 17% |
| Kim Sweeney | 1/10 | 1381 days | 7% |
| Anara | 1/10 | 1381 days | 7% |
| Lis | 1/10 | 1593 days | 4% |
| Nicole | 6/10 | 1685 days | 6% |
| Barb Winter | 8/10 | 1777 days | 5% |
| Ra | 9/10 | 1958 days | 5% |
| Cam | 6/10 | 2080 days | 4% |
| Ric van Weede | 7/10 | 2080 days | 4% |
| Ying | 7/10 | 2080 days | 4% |
| Fiona | 7/10 | 2142 days | 4% |
| Michalo | 10/10 | 2172 days | 5% |
| James | 2/10 | 2264 days | 2% |
| Kerry | 5/10 | 2264 days | 3% |
| E.R | 2/10 | 2264 days | 2% |
| Sue Hempstead | 3/10 | 2293 days | 2% |
| Daniel | 7/10 | 2293 days | 4% |
| Clauds | 3/10 | 2293 days | 2% |
| Ash | 2/10 | 2324 days | 2% |
| Tanja & Sven | 9/10 | 2324 days | 4% |
| Sandy | 2/10 | 2324 days | 2% |
| Ernst | 6/10 | 2355 days | 4% |
| Fran | 9/10 | 2355 days | 4% |
| Libby | 7/10 | 2416 days | 4% |
| Andrew Hammond | 9/10 | 2446 days | 4% |
| Matilda | 9/10 | 2508 days | 4% |
| Kieron | 10/10 | 2538 days | 4% |
| Lesley | 10/10 | 2569 days | 4% |
| Suthep | 5/10 | 2599 days | 3% |
| Kelly Linn | 6/10 | 2599 days | 3% |
| Marker63 | 3/10 | 2599 days | 2% |
| Nicolas | 2/10 | 2630 days | 2% |
| Dutchie | 4/10 | 2658 days | 2% |
| Tash & Laura | 7/10 | 2658 days | 3% |
| Nicki Chow | 6/10 | 2658 days | 3% |
| Maxime | 7/10 | 2689 days | 3% |
| Samantha H. | 8/10 | 2720 days | 3% |
| Juraj | 6/10 | 2720 days | 3% |
| Demi Thompson | 10/10 | 2750 days | 3% |
| Cindy | 7/10 | 2750 days | 3% |
| Kelsie | 7/10 | 2750 days | 3% |
| Nifty | 7/10 | 2750 days | 3% |
| Adva Cohen | 2/10 | 2781 days | 1% |
| Jolanda | 9/10 | 2781 days | 3% |
| Mike Fricker | 8/10 | 2781 days | 3% |
| The Flip Flop Family | 7/10 | 2811 days | 3% |
| Ruth Taaffee | 9/10 | 2844 days | 3% |
| Louis | 10/10 | 2873 days | 3% |
| Sue | 8/10 | 2873 days | 3% |
| Raylene Harvey | 6/10 | 2934 days | 3% |
| Bex & Jake | 8/10 | 2934 days | 3% |
| WeiQiang Ng | 10/10 | 2934 days | 3% |
| Charlesbrooksphotographer | 8/10 | 2934 days | 3% |
| Raymor | 10/10 | 2964 days | 3% |
| Nat | 6/10 | 2995 days | 2% |
| Will | 5/10 | 2995 days | 2% |
| Michael Bichlmeier | 4/10 | 2996 days | 2% |
| Edward Cromwell | 6/10 | 3017 days | 2% |
| Rasmus Lundgaard Nielsen | 7/10 | 3051 days | 3% |
| Vander Plancke Julien | 7/10 | 3107 days | 2% |
| Edward | 1/10 | 3124 days | 1% |
| Samantha Brewin | 8/10 | 3126 days | 3% |
| Trista Gaffney | 6/10 | 3138 days | 2% |
| Gary Prescot | 1/10 | 3148 days | 1% |
| Jozef Pinkerton | 6/10 | 3166 days | 2% |
| Sue Rogers | 10/10 | 3176 days | 3% |
| Katherine Sanchez | 8/10 | 3265 days | 2% |
| Chris Nugent | 2/10 | 3290 days | 1% |
| Pixie Taylor | 9/10 | 3295 days | 2% |
| Roger | 5/10 | 3315 days | 2% |
| Nick Lawson | 9/10 | 3319 days | 2% |
| Madelyn Fagerman | 10/10 | 3323 days | 2% |
| Kassandra Yarmoluk | 8/10 | 3333 days | 2% |
| Jason Perks | 7/10 | 3366 days | 2% |
| Arslan Ahmad | 8/10 | 3370 days | 2% |
| Rosanna Leeming | 8/10 | 3375 days | 2% |
| Lindy Woodage | 2/10 | 3398 days | 1% |
| Victoria Strong | 9/10 | 3417 days | 2% |
| Liang Yu | 1/10 | 3459 days | 1% |
| Mike Guest | 7/10 | 3499 days | 2% |
| Melanie Giroux | 9/10 | 3524 days | 2% |
| Aidan Byrne | 9/10 | 3528 days | 2% |
| Kim Donze | 8/10 | 3553 days | 2% |
| Luke Young | 10/10 | 3562 days | 2% |
| Will Hughes | 8/10 | 3567 days | 2% |
| Cullen Wiginton | 10/10 | 3645 days | 2% |
| Teresa Ash | 1/10 | 3719 days | 1% |
| Mallory Lopez | 7/10 | 3728 days | 1% |
| Flo Egger | 10/10 | 3736 days | 1% |
| Chris Kay | 4/10 | 3742 days | 1% |
| Perrine Pilate | 5/10 | 3743 days | 1% |
| B McNally | 8/10 | 3787 days | 1% |
| David O'Loughlin | 8/10 | 3854 days | 1% |
| Kirsty Longland | 8/10 | 3904 days | 1% |
| Darwin Dean | 8/10 | 4032 days | 1% |
| Erica b | 8/10 | 4060 days | 1% |
| Allyson Taylor | 3/10 | 4084 days | 0% |
| Dunja Knaup | 1/10 | 4151 days | 0% |
| Jack Clise | 5/10 | 4187 days | 0% |
| Kane F | 6/10 | 4272 days | 0% |
| Richard | 4/10 | 4334 days | 0% |
| Andrew Kermode | 7/10 | 4334 days | 0% |
| Michelle K | 4/10 | 4395 days | 1% |
| Mike Fricker | 8/10 | 4425 days | 1% |
| Charlotte Casey | 9/10 | 4452 days | 1% |
| Sandra Frischmann | 9/10 | 4453 days | 1% |
| Tobias Gehring | 7/10 | 4475 days | 1% |
| Felix Brettner | 8/10 | 4475 days | 1% |
| Eugen Lehner | 8/10 | 4475 days | 1% |
| Max Stein | 7/10 | 4475 days | 1% |
| Anne and Steve Bartlett | 5/10 | 4507 days | 1% |
| Andreas Zapke | 7/10 | 4512 days | 1% |
| Simone Pickert | 7/10 | 4513 days | 1% |
| Nora Zeitz | 9/10 | 4514 days | 1% |
| Andrew Cattanach | 8/10 | 4515 days | 1% |
| Petra Niemann | 1/10 | 4515 days | 0% |
| Henrik Joshua | 7/10 | 4576 days | 1% |
| PipandJon | 8/10 | 4576 days | 1% |
| Kerri | 8/10 | 4637 days | 1% |
| kimbeveridge | 8/10 | 4790 days | 1% |
| Grantygrant | 7/10 | 4790 days | 1% |
| Pete Wilson | 3/10 | 4807 days | 1% |
| Wayne Kerr | 5/10 | 4808 days | 1% |
| Jennifer Bramstad | 10/10 | 4820 days | 1% |
| Josefine Hedlund | 10/10 | 4820 days | 1% |
| Evelina Johansson | 8/10 | 4820 days | 1% |
| Sofia Anderson | 10/10 | 4820 days | 1% |
| Moni Sangoi | 8/10 | 4849 days | 1% |
| Philip Gibbons | 5/10 | 4849 days | 1% |
| Jonathan Vondette | 4/10 | 4902 days | 1% |
| Franz Schueler | 10/10 | 4903 days | 1% |
| Esther Goh | 8/10 | 5125 days | 1% |
| Monika Kneidl | 5/10 | 5161 days | 1% |
| Jessica Tilly | 6/10 | 5161 days | 1% |
| Simon Rawlinson | 4/10 | 5167 days | 1% |
| Hans Bet | 5/10 | 5167 days | 1% |
| Jill Boruff | 7/10 | 5180 days | 1% |
| Indra t Jolle | 4/10 | 5190 days | 1% |
| Laura Diepeveen | 6/10 | 5191 days | 1% |
| Stefes Wencke | 10/10 | 5199 days | 1% |
| Sue Robertson | 4/10 | 5199 days | 1% |
| Simon Fry | 6/10 | 5200 days | 1% |
| Martin & Christian | 9/10 | 5201 days | 1% |
| Horst Langstein | 9/10 | 5208 days | 1% |
| hendrik king | 10/10 | 5246 days | 1% |
| Ray Coombe | 10/10 | 5289 days | 1% |
| Matthias | 8/10 | 5292 days | 1% |
| Laura McCusker | 9/10 | 5293 days | 1% |
| Melissa | 6/10 | 5460 days | 1% |
| Kimberly St Louis | 10/10 | 5491 days | 1% |
| Marcus | 6/10 | 5511 days | 1% |
| Prideaux | 6/10 | 5531 days | 1% |
| Chris Forrest | 7/10 | 5531 days | 1% |
| Hanggi | 9/10 | 5532 days | 1% |
| Julie | 9/10 | 5534 days | 1% |
| Peter Cade | 9/10 | 5535 days | 1% |
| Sophia Kelly | 8/10 | 5536 days | 1% |
| Claire Colquhoun | 7/10 | 5539 days | 1% |
| Irene and Werner Keil | 8/10 | 5541 days | 1% |
| alcatrazz | 1/10 | 5541 days | 0% |
| Tara Koenig | 8/10 | 5543 days | 1% |
| Fabrizio Consolini | 9/10 | 5543 days | 1% |
| Jessica Vogels | 9/10 | 5550 days | 1% |
| Geert Van Tittelboom | 5/10 | 5556 days | 1% |
| Alice | 2/10 | 5556 days | 0% |
| Derek McLoughlin | 5/10 | 5559 days | 1% |
| Bob Warne | 3/10 | 5563 days | 1% |
| Gerd Pagel | 10/10 | 5565 days | 1% |
| Laura Hayes | 10/10 | 5567 days | 1% |
| Doris Schollenberger | 10/10 | 5570 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5571 days | 1% |
| Sandra Schneifer | 5/10 | 5571 days | 1% |
| Kristie | 7/10 | 5603 days | 1% |
| Zac Morris | 4/10 | 5733 days | 1% |
| nelliekaye | 5/10 | 5733 days | 1% |
| deepujames | 5/10 | 5856 days | 1% |
| BelindaT | 3/10 | 5864 days | 1% |
| Inbar Yizhar Barnea | 9/10 | 5905 days | 1% |
| Peter G | 7/10 | 5911 days | 1% |
| Jana Steve | 5/10 | 5911 days | 1% |
| Chris Bil | 6/10 | 5912 days | 1% |
| Tony Geens | 4/10 | 5918 days | 1% |
| Matthiis & Femke | 7/10 | 5924 days | 1% |
| Nicola | 3/10 | 5926 days | 1% |
| Rolf X | 4/10 | 5927 days | 1% |
| Jackie | 6/10 | 5936 days | 1% |
| kararina Kosten | 1/10 | 5939 days | 0% |
| Harmann Volker | 4/10 | 5939 days | 1% |
| Annie | 6/10 | 5939 days | 1% |
| Ian E | 7/10 | 5941 days | 1% |
| Nadine Schaee | 4/10 | 5942 days | 1% |
| Frances Hay | 9/10 | 5944 days | 1% |
| Jessica | 6/10 | 5950 days | 1% |
| marcoswi | 2/10 | 5951 days | 0% |
| Ross & Catherine Litherland | 3/10 | 5958 days | 1% |
| Kane Chain | 2/10 | 5962 days | 0% |
| Heinrich Hax | 8/10 | 5965 days | 1% |
| Sally Hall | 6/10 | 5965 days | 1% |
| joannaw | 7/10 | 5992 days | 1% |
| Myriauy Rito | 6/10 | 6015 days | 1% |
| Wolfgang Dittrich | 10/10 | 6017 days | 1% |
| Eimear Doyle | 6/10 | 6019 days | 1% |
| Andrea and Craig Swinson | 2/10 | 6031 days | 0% |
| andyge | 6/10 | 6037 days | 1% |
| Ruth Kinder | 3/10 | 6037 days | 1% |
| eowyn2k | 7/10 | 6037 days | 1% |
| monniere | 6/10 | 6161 days | 1% |
| jessica | 5/10 | 6172 days | 1% |
| JonK | 4/10 | 6239 days | 1% |
| MarcoJ | 4/10 | 6271 days | 1% |
| RobC1 | 9/10 | 6286 days | 1% |
| JoT | 10/10 | 6286 days | 1% |
| RichardB1 | 9/10 | 6287 days | 1% |
| AstridVG | 6/10 | 6292 days | 1% |
| Max | 1/10 | 6293 days | 0% |
| Doll | 9/10 | 6298 days | 1% |
| GaryW | 3/10 | 6652 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 89 days. However the Hampshire Holiday Park Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Queenstown experience has been adjusted for 172 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 169 | -2.40% |
| 170 | -2.42% |
| 171 | -2.43% |
| 172 | -2.45% |
| 173 | -2.46% |
| 174 | -2.48% |
| 175 | -2.49% |
| … | … |
Balancing Adjustment
8.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.