G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Queenstown
Valid Reviews
232 Valid Reviews
The Hampshire Holiday Park Queenstown experience has a total of 237 reviews. There are 232 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 232 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
12% |
| 9/10 | 31 |
|
13% |
| 8/10 | 35 |
|
15% |
| 7/10 | 36 |
|
16% |
| 6/10 | 29 |
|
13% |
| 5/10 | 18 |
|
8% |
| 4/10 | 16 |
|
7% |
| 3/10 | 13 |
|
6% |
| 2/10 | 13 |
|
6% |
| 1/10 | 14 |
|
6% |
64.14% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown valid reviews is 64.14% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 232 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
11% |
| 9/10 | 17 |
|
18% |
| 8/10 | 8 |
|
8% |
| 7/10 | 12 |
|
13% |
| 6/10 | 16 |
|
17% |
| 5/10 | 9 |
|
9% |
| 4/10 | 10 |
|
10% |
| 3/10 | 6 |
|
6% |
| 2/10 | 4 |
|
4% |
| 1/10 | 3 |
|
3% |
64.69% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown face-to-face reviews is 64.69% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dom | 7/10 | 131 days | 98% |
| Ruth | 10/10 | 315 days | 100% |
| A and A | 2/10 | 466 days | 42% |
| Anaïs | 8/10 | 527 days | 87% |
| Maddison | 10/10 | 680 days | 78% |
| Ida Kjærsgaard | 3/10 | 862 days | 33% |
| Maren | 7/10 | 862 days | 57% |
| Marie Perret | 7/10 | 893 days | 54% |
| Johanna Kuehl | 3/10 | 923 days | 30% |
| Varneia | 1/10 | 1046 days | 17% |
| Taylor Russell | 7/10 | 1046 days | 39% |
| ElizabethE | 9/10 | 1166 days | 31% |
| Tatiana | 1/10 | 1197 days | 12% |
| Amel | 8/10 | 1197 days | 29% |
| Nicole | 6/10 | 1227 days | 23% |
| Lucy | 9/10 | 1319 days | 21% |
| Kim Sweeney | 1/10 | 1319 days | 8% |
| Anara | 1/10 | 1319 days | 8% |
| Lis | 1/10 | 1531 days | 4% |
| Nicole | 6/10 | 1623 days | 7% |
| Barb Winter | 8/10 | 1715 days | 6% |
| Ra | 9/10 | 1896 days | 5% |
| Cam | 6/10 | 2018 days | 4% |
| Ric van Weede | 7/10 | 2018 days | 5% |
| Ying | 7/10 | 2018 days | 5% |
| Fiona | 7/10 | 2080 days | 4% |
| Michalo | 10/10 | 2110 days | 5% |
| James | 2/10 | 2202 days | 2% |
| Kerry | 5/10 | 2202 days | 3% |
| E.R | 2/10 | 2202 days | 2% |
| Sue Hempstead | 3/10 | 2231 days | 2% |
| Daniel | 7/10 | 2231 days | 4% |
| Clauds | 3/10 | 2231 days | 2% |
| Ash | 2/10 | 2262 days | 2% |
| Tanja & Sven | 9/10 | 2262 days | 4% |
| Sandy | 2/10 | 2262 days | 2% |
| Ernst | 6/10 | 2293 days | 4% |
| Fran | 9/10 | 2293 days | 4% |
| Libby | 7/10 | 2354 days | 4% |
| Andrew Hammond | 9/10 | 2384 days | 4% |
| Matilda | 9/10 | 2446 days | 4% |
| Kieron | 10/10 | 2476 days | 4% |
| Lesley | 10/10 | 2507 days | 4% |
| Suthep | 5/10 | 2537 days | 3% |
| Kelly Linn | 6/10 | 2537 days | 3% |
| Marker63 | 3/10 | 2537 days | 2% |
| Nicolas | 2/10 | 2568 days | 2% |
| Dutchie | 4/10 | 2596 days | 2% |
| Tash & Laura | 7/10 | 2596 days | 3% |
| Nicki Chow | 6/10 | 2596 days | 3% |
| Maxime | 7/10 | 2627 days | 3% |
| Samantha H. | 8/10 | 2658 days | 3% |
| Juraj | 6/10 | 2658 days | 3% |
| Demi Thompson | 10/10 | 2688 days | 3% |
| Cindy | 7/10 | 2688 days | 3% |
| Kelsie | 7/10 | 2688 days | 3% |
| Nifty | 7/10 | 2688 days | 3% |
| Adva Cohen | 2/10 | 2719 days | 2% |
| Jolanda | 9/10 | 2719 days | 3% |
| Mike Fricker | 8/10 | 2719 days | 3% |
| The Flip Flop Family | 7/10 | 2749 days | 3% |
| Ruth Taaffee | 9/10 | 2782 days | 3% |
| Louis | 10/10 | 2811 days | 3% |
| Sue | 8/10 | 2811 days | 3% |
| Raylene Harvey | 6/10 | 2872 days | 3% |
| Bex & Jake | 8/10 | 2872 days | 3% |
| WeiQiang Ng | 10/10 | 2872 days | 3% |
| Charlesbrooksphotographer | 8/10 | 2872 days | 3% |
| Raymor | 10/10 | 2902 days | 3% |
| Nat | 6/10 | 2933 days | 3% |
| Will | 5/10 | 2933 days | 2% |
| Michael Bichlmeier | 4/10 | 2934 days | 2% |
| Edward Cromwell | 6/10 | 2955 days | 3% |
| Rasmus Lundgaard Nielsen | 7/10 | 2989 days | 3% |
| Vander Plancke Julien | 7/10 | 3045 days | 3% |
| Edward | 1/10 | 3062 days | 1% |
| Samantha Brewin | 8/10 | 3064 days | 3% |
| Trista Gaffney | 6/10 | 3076 days | 2% |
| Gary Prescot | 1/10 | 3086 days | 1% |
| Jozef Pinkerton | 6/10 | 3104 days | 2% |
| Sue Rogers | 10/10 | 3114 days | 3% |
| Katherine Sanchez | 8/10 | 3203 days | 2% |
| Chris Nugent | 2/10 | 3228 days | 1% |
| Pixie Taylor | 9/10 | 3233 days | 2% |
| Roger | 5/10 | 3253 days | 2% |
| Nick Lawson | 9/10 | 3257 days | 2% |
| Madelyn Fagerman | 10/10 | 3261 days | 2% |
| Kassandra Yarmoluk | 8/10 | 3271 days | 2% |
| Jason Perks | 7/10 | 3304 days | 2% |
| Arslan Ahmad | 8/10 | 3308 days | 2% |
| Rosanna Leeming | 8/10 | 3313 days | 2% |
| Lindy Woodage | 2/10 | 3336 days | 1% |
| Victoria Strong | 9/10 | 3355 days | 2% |
| Liang Yu | 1/10 | 3397 days | 1% |
| Mike Guest | 7/10 | 3437 days | 2% |
| Melanie Giroux | 9/10 | 3462 days | 2% |
| Aidan Byrne | 9/10 | 3466 days | 2% |
| Kim Donze | 8/10 | 3491 days | 2% |
| Luke Young | 10/10 | 3500 days | 2% |
| Will Hughes | 8/10 | 3505 days | 2% |
| Cullen Wiginton | 10/10 | 3583 days | 2% |
| Teresa Ash | 1/10 | 3657 days | 1% |
| Mallory Lopez | 7/10 | 3666 days | 1% |
| Flo Egger | 10/10 | 3674 days | 1% |
| Chris Kay | 4/10 | 3680 days | 1% |
| Perrine Pilate | 5/10 | 3681 days | 1% |
| B McNally | 8/10 | 3725 days | 1% |
| David O'Loughlin | 8/10 | 3792 days | 1% |
| Kirsty Longland | 8/10 | 3842 days | 1% |
| Darwin Dean | 8/10 | 3970 days | 1% |
| Erica b | 8/10 | 3998 days | 1% |
| Allyson Taylor | 3/10 | 4022 days | 0% |
| Dunja Knaup | 1/10 | 4089 days | 0% |
| Jack Clise | 5/10 | 4125 days | 0% |
| Kane F | 6/10 | 4210 days | 0% |
| Richard | 4/10 | 4272 days | 0% |
| Andrew Kermode | 7/10 | 4272 days | 0% |
| Michelle K | 4/10 | 4333 days | 0% |
| Mike Fricker | 8/10 | 4363 days | 0% |
| Charlotte Casey | 9/10 | 4390 days | 1% |
| Sandra Frischmann | 9/10 | 4391 days | 1% |
| Tobias Gehring | 7/10 | 4413 days | 1% |
| Felix Brettner | 8/10 | 4413 days | 1% |
| Eugen Lehner | 8/10 | 4413 days | 1% |
| Max Stein | 7/10 | 4413 days | 1% |
| Anne and Steve Bartlett | 5/10 | 4445 days | 1% |
| Andreas Zapke | 7/10 | 4450 days | 1% |
| Simone Pickert | 7/10 | 4451 days | 1% |
| Nora Zeitz | 9/10 | 4452 days | 1% |
| Andrew Cattanach | 8/10 | 4453 days | 1% |
| Petra Niemann | 1/10 | 4453 days | 0% |
| Henrik Joshua | 7/10 | 4514 days | 1% |
| PipandJon | 8/10 | 4514 days | 1% |
| Kerri | 8/10 | 4575 days | 1% |
| kimbeveridge | 8/10 | 4728 days | 1% |
| Grantygrant | 7/10 | 4728 days | 1% |
| Pete Wilson | 3/10 | 4745 days | 1% |
| Wayne Kerr | 5/10 | 4746 days | 1% |
| Jennifer Bramstad | 10/10 | 4758 days | 1% |
| Josefine Hedlund | 10/10 | 4758 days | 1% |
| Evelina Johansson | 8/10 | 4758 days | 1% |
| Sofia Anderson | 10/10 | 4758 days | 1% |
| Moni Sangoi | 8/10 | 4787 days | 1% |
| Philip Gibbons | 5/10 | 4787 days | 1% |
| Jonathan Vondette | 4/10 | 4840 days | 1% |
| Franz Schueler | 10/10 | 4841 days | 1% |
| Esther Goh | 8/10 | 5063 days | 1% |
| Monika Kneidl | 5/10 | 5099 days | 1% |
| Jessica Tilly | 6/10 | 5099 days | 1% |
| Simon Rawlinson | 4/10 | 5105 days | 1% |
| Hans Bet | 5/10 | 5105 days | 1% |
| Jill Boruff | 7/10 | 5118 days | 1% |
| Indra t Jolle | 4/10 | 5128 days | 1% |
| Laura Diepeveen | 6/10 | 5129 days | 1% |
| Stefes Wencke | 10/10 | 5137 days | 1% |
| Sue Robertson | 4/10 | 5137 days | 1% |
| Simon Fry | 6/10 | 5138 days | 1% |
| Martin & Christian | 9/10 | 5139 days | 1% |
| Horst Langstein | 9/10 | 5146 days | 1% |
| hendrik king | 10/10 | 5184 days | 1% |
| Ray Coombe | 10/10 | 5227 days | 1% |
| Matthias | 8/10 | 5230 days | 1% |
| Laura McCusker | 9/10 | 5231 days | 1% |
| Melissa | 6/10 | 5398 days | 1% |
| Kimberly St Louis | 10/10 | 5429 days | 1% |
| Marcus | 6/10 | 5449 days | 1% |
| Prideaux | 6/10 | 5469 days | 1% |
| Chris Forrest | 7/10 | 5469 days | 1% |
| Hanggi | 9/10 | 5470 days | 1% |
| Julie | 9/10 | 5472 days | 1% |
| Peter Cade | 9/10 | 5473 days | 1% |
| Sophia Kelly | 8/10 | 5474 days | 1% |
| Claire Colquhoun | 7/10 | 5477 days | 1% |
| Irene and Werner Keil | 8/10 | 5479 days | 1% |
| alcatrazz | 1/10 | 5479 days | 0% |
| Tara Koenig | 8/10 | 5481 days | 1% |
| Fabrizio Consolini | 9/10 | 5481 days | 1% |
| Jessica Vogels | 9/10 | 5488 days | 1% |
| Geert Van Tittelboom | 5/10 | 5494 days | 1% |
| Alice | 2/10 | 5494 days | 0% |
| Derek McLoughlin | 5/10 | 5497 days | 1% |
| Bob Warne | 3/10 | 5501 days | 1% |
| Gerd Pagel | 10/10 | 5503 days | 1% |
| Laura Hayes | 10/10 | 5505 days | 1% |
| Doris Schollenberger | 10/10 | 5508 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5509 days | 1% |
| Sandra Schneifer | 5/10 | 5509 days | 1% |
| Kristie | 7/10 | 5541 days | 1% |
| Zac Morris | 4/10 | 5671 days | 1% |
| nelliekaye | 5/10 | 5671 days | 1% |
| deepujames | 5/10 | 5794 days | 1% |
| BelindaT | 3/10 | 5802 days | 1% |
| Inbar Yizhar Barnea | 9/10 | 5843 days | 1% |
| Peter G | 7/10 | 5849 days | 1% |
| Jana Steve | 5/10 | 5849 days | 1% |
| Chris Bil | 6/10 | 5850 days | 1% |
| Tony Geens | 4/10 | 5856 days | 1% |
| Matthiis & Femke | 7/10 | 5862 days | 1% |
| Nicola | 3/10 | 5864 days | 1% |
| Rolf X | 4/10 | 5865 days | 1% |
| Jackie | 6/10 | 5874 days | 1% |
| kararina Kosten | 1/10 | 5877 days | 0% |
| Harmann Volker | 4/10 | 5877 days | 1% |
| Annie | 6/10 | 5877 days | 1% |
| Ian E | 7/10 | 5879 days | 1% |
| Nadine Schaee | 4/10 | 5880 days | 1% |
| Frances Hay | 9/10 | 5882 days | 1% |
| Jessica | 6/10 | 5888 days | 1% |
| marcoswi | 2/10 | 5889 days | 0% |
| Ross & Catherine Litherland | 3/10 | 5896 days | 1% |
| Kane Chain | 2/10 | 5900 days | 0% |
| Heinrich Hax | 8/10 | 5903 days | 1% |
| Sally Hall | 6/10 | 5903 days | 1% |
| joannaw | 7/10 | 5930 days | 1% |
| Myriauy Rito | 6/10 | 5953 days | 1% |
| Wolfgang Dittrich | 10/10 | 5955 days | 1% |
| Eimear Doyle | 6/10 | 5957 days | 1% |
| Andrea and Craig Swinson | 2/10 | 5969 days | 0% |
| andyge | 6/10 | 5975 days | 1% |
| Ruth Kinder | 3/10 | 5975 days | 1% |
| eowyn2k | 7/10 | 5975 days | 1% |
| monniere | 6/10 | 6099 days | 1% |
| jessica | 5/10 | 6110 days | 1% |
| JonK | 4/10 | 6177 days | 1% |
| MarcoJ | 4/10 | 6209 days | 1% |
| RobC1 | 9/10 | 6224 days | 1% |
| JoT | 10/10 | 6224 days | 1% |
| RichardB1 | 9/10 | 6225 days | 1% |
| AstridVG | 6/10 | 6230 days | 1% |
| Max | 1/10 | 6231 days | 0% |
| Doll | 9/10 | 6236 days | 1% |
| GaryW | 3/10 | 6590 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hampshire Holiday Park Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Queenstown experience has been adjusted for 110 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 107 | -2.15% |
| 108 | -2.17% |
| 109 | -2.19% |
| 110 | -2.21% |
| 111 | -2.23% |
| 112 | -2.25% |
| 113 | -2.27% |
| … | … |
Balancing Adjustment
8.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.