Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Queenstown
Valid Reviews
232 Valid Reviews
The Hampshire Holiday Park Queenstown experience has a total of 237 reviews. There are 232 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 232 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
12% |
| 9/10 | 31 |
|
13% |
| 8/10 | 35 |
|
15% |
| 7/10 | 36 |
|
16% |
| 6/10 | 29 |
|
13% |
| 5/10 | 18 |
|
8% |
| 4/10 | 16 |
|
7% |
| 3/10 | 13 |
|
6% |
| 2/10 | 13 |
|
6% |
| 1/10 | 14 |
|
6% |
64.14% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown valid reviews is 64.14% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 232 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
11% |
| 9/10 | 17 |
|
18% |
| 8/10 | 8 |
|
8% |
| 7/10 | 12 |
|
13% |
| 6/10 | 16 |
|
17% |
| 5/10 | 9 |
|
9% |
| 4/10 | 10 |
|
10% |
| 3/10 | 6 |
|
6% |
| 2/10 | 4 |
|
4% |
| 1/10 | 3 |
|
3% |
64.69% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown face-to-face reviews is 64.69% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dom | 7/10 | 70 days | 96% |
| Ruth | 10/10 | 253 days | 100% |
| A and A | 2/10 | 405 days | 43% |
| Anaïs | 8/10 | 466 days | 89% |
| Maddison | 10/10 | 618 days | 81% |
| Ida Kjærsgaard | 3/10 | 801 days | 36% |
| Maren | 7/10 | 801 days | 61% |
| Marie Perret | 7/10 | 832 days | 58% |
| Johanna Kuehl | 3/10 | 861 days | 33% |
| Varneia | 1/10 | 984 days | 19% |
| Taylor Russell | 7/10 | 984 days | 44% |
| ElizabethE | 9/10 | 1105 days | 35% |
| Tatiana | 1/10 | 1136 days | 13% |
| Amel | 8/10 | 1136 days | 33% |
| Nicole | 6/10 | 1166 days | 27% |
| Lucy | 9/10 | 1257 days | 24% |
| Kim Sweeney | 1/10 | 1257 days | 10% |
| Anara | 1/10 | 1257 days | 10% |
| Lis | 1/10 | 1470 days | 5% |
| Nicole | 6/10 | 1562 days | 8% |
| Barb Winter | 8/10 | 1653 days | 7% |
| Ra | 9/10 | 1835 days | 5% |
| Cam | 6/10 | 1956 days | 4% |
| Ric van Weede | 7/10 | 1956 days | 5% |
| Ying | 7/10 | 1956 days | 5% |
| Fiona | 7/10 | 2018 days | 4% |
| Michalo | 10/10 | 2048 days | 5% |
| James | 2/10 | 2141 days | 2% |
| Kerry | 5/10 | 2141 days | 3% |
| E.R | 2/10 | 2141 days | 2% |
| Sue Hempstead | 3/10 | 2170 days | 2% |
| Daniel | 7/10 | 2170 days | 4% |
| Clauds | 3/10 | 2170 days | 2% |
| Ash | 2/10 | 2201 days | 2% |
| Tanja & Sven | 9/10 | 2201 days | 4% |
| Sandy | 2/10 | 2201 days | 2% |
| Ernst | 6/10 | 2232 days | 4% |
| Fran | 9/10 | 2232 days | 4% |
| Libby | 7/10 | 2293 days | 4% |
| Andrew Hammond | 9/10 | 2322 days | 4% |
| Matilda | 9/10 | 2384 days | 4% |
| Kieron | 10/10 | 2414 days | 4% |
| Lesley | 10/10 | 2445 days | 4% |
| Suthep | 5/10 | 2476 days | 3% |
| Kelly Linn | 6/10 | 2476 days | 3% |
| Marker63 | 3/10 | 2476 days | 2% |
| Nicolas | 2/10 | 2507 days | 2% |
| Dutchie | 4/10 | 2535 days | 2% |
| Tash & Laura | 7/10 | 2535 days | 3% |
| Nicki Chow | 6/10 | 2535 days | 3% |
| Maxime | 7/10 | 2566 days | 3% |
| Samantha H. | 8/10 | 2597 days | 3% |
| Juraj | 6/10 | 2597 days | 3% |
| Demi Thompson | 10/10 | 2627 days | 4% |
| Cindy | 7/10 | 2627 days | 3% |
| Kelsie | 7/10 | 2627 days | 3% |
| Nifty | 7/10 | 2627 days | 3% |
| Adva Cohen | 2/10 | 2658 days | 2% |
| Jolanda | 9/10 | 2658 days | 3% |
| Mike Fricker | 8/10 | 2658 days | 3% |
| The Flip Flop Family | 7/10 | 2687 days | 3% |
| Ruth Taaffee | 9/10 | 2720 days | 3% |
| Louis | 10/10 | 2749 days | 3% |
| Sue | 8/10 | 2749 days | 3% |
| Raylene Harvey | 6/10 | 2810 days | 3% |
| Bex & Jake | 8/10 | 2810 days | 3% |
| WeiQiang Ng | 10/10 | 2810 days | 3% |
| Charlesbrooksphotographer | 8/10 | 2810 days | 3% |
| Raymor | 10/10 | 2841 days | 3% |
| Nat | 6/10 | 2872 days | 3% |
| Will | 5/10 | 2872 days | 2% |
| Michael Bichlmeier | 4/10 | 2873 days | 2% |
| Edward Cromwell | 6/10 | 2894 days | 3% |
| Rasmus Lundgaard Nielsen | 7/10 | 2928 days | 3% |
| Vander Plancke Julien | 7/10 | 2984 days | 3% |
| Edward | 1/10 | 3001 days | 1% |
| Samantha Brewin | 8/10 | 3003 days | 3% |
| Trista Gaffney | 6/10 | 3015 days | 2% |
| Gary Prescot | 1/10 | 3025 days | 1% |
| Jozef Pinkerton | 6/10 | 3042 days | 2% |
| Sue Rogers | 10/10 | 3052 days | 3% |
| Katherine Sanchez | 8/10 | 3141 days | 2% |
| Chris Nugent | 2/10 | 3166 days | 1% |
| Pixie Taylor | 9/10 | 3171 days | 2% |
| Roger | 5/10 | 3191 days | 2% |
| Nick Lawson | 9/10 | 3195 days | 2% |
| Madelyn Fagerman | 10/10 | 3199 days | 2% |
| Kassandra Yarmoluk | 8/10 | 3210 days | 2% |
| Jason Perks | 7/10 | 3243 days | 2% |
| Arslan Ahmad | 8/10 | 3247 days | 2% |
| Rosanna Leeming | 8/10 | 3252 days | 2% |
| Lindy Woodage | 2/10 | 3275 days | 1% |
| Victoria Strong | 9/10 | 3294 days | 2% |
| Liang Yu | 1/10 | 3336 days | 1% |
| Mike Guest | 7/10 | 3376 days | 2% |
| Melanie Giroux | 9/10 | 3400 days | 2% |
| Aidan Byrne | 9/10 | 3404 days | 2% |
| Kim Donze | 8/10 | 3429 days | 2% |
| Luke Young | 10/10 | 3438 days | 2% |
| Will Hughes | 8/10 | 3443 days | 2% |
| Cullen Wiginton | 10/10 | 3521 days | 2% |
| Teresa Ash | 1/10 | 3596 days | 1% |
| Mallory Lopez | 7/10 | 3605 days | 1% |
| Flo Egger | 10/10 | 3613 days | 2% |
| Chris Kay | 4/10 | 3619 days | 1% |
| Perrine Pilate | 5/10 | 3620 days | 1% |
| B McNally | 8/10 | 3664 days | 1% |
| David O'Loughlin | 8/10 | 3731 days | 1% |
| Kirsty Longland | 8/10 | 3780 days | 1% |
| Darwin Dean | 8/10 | 3908 days | 1% |
| Erica b | 8/10 | 3936 days | 1% |
| Allyson Taylor | 3/10 | 3961 days | 0% |
| Dunja Knaup | 1/10 | 4028 days | 0% |
| Jack Clise | 5/10 | 4064 days | 0% |
| Kane F | 6/10 | 4148 days | 0% |
| Richard | 4/10 | 4210 days | 0% |
| Andrew Kermode | 7/10 | 4210 days | 0% |
| Michelle K | 4/10 | 4271 days | 0% |
| Mike Fricker | 8/10 | 4302 days | 0% |
| Charlotte Casey | 9/10 | 4329 days | 0% |
| Sandra Frischmann | 9/10 | 4330 days | 0% |
| Tobias Gehring | 7/10 | 4352 days | 0% |
| Felix Brettner | 8/10 | 4352 days | 0% |
| Eugen Lehner | 8/10 | 4352 days | 0% |
| Max Stein | 7/10 | 4352 days | 0% |
| Anne and Steve Bartlett | 5/10 | 4384 days | 1% |
| Andreas Zapke | 7/10 | 4389 days | 1% |
| Simone Pickert | 7/10 | 4390 days | 1% |
| Nora Zeitz | 9/10 | 4391 days | 1% |
| Andrew Cattanach | 8/10 | 4392 days | 1% |
| Petra Niemann | 1/10 | 4392 days | 0% |
| Henrik Joshua | 7/10 | 4453 days | 1% |
| PipandJon | 8/10 | 4453 days | 1% |
| Kerri | 8/10 | 4513 days | 1% |
| kimbeveridge | 8/10 | 4667 days | 1% |
| Grantygrant | 7/10 | 4667 days | 1% |
| Pete Wilson | 3/10 | 4684 days | 1% |
| Wayne Kerr | 5/10 | 4685 days | 1% |
| Jennifer Bramstad | 10/10 | 4697 days | 1% |
| Josefine Hedlund | 10/10 | 4697 days | 1% |
| Evelina Johansson | 8/10 | 4697 days | 1% |
| Sofia Anderson | 10/10 | 4697 days | 1% |
| Moni Sangoi | 8/10 | 4726 days | 1% |
| Philip Gibbons | 5/10 | 4726 days | 1% |
| Jonathan Vondette | 4/10 | 4779 days | 1% |
| Franz Schueler | 10/10 | 4780 days | 1% |
| Esther Goh | 8/10 | 5001 days | 1% |
| Monika Kneidl | 5/10 | 5038 days | 1% |
| Jessica Tilly | 6/10 | 5038 days | 1% |
| Simon Rawlinson | 4/10 | 5044 days | 1% |
| Hans Bet | 5/10 | 5044 days | 1% |
| Jill Boruff | 7/10 | 5057 days | 1% |
| Indra t Jolle | 4/10 | 5067 days | 1% |
| Laura Diepeveen | 6/10 | 5068 days | 1% |
| Stefes Wencke | 10/10 | 5076 days | 1% |
| Sue Robertson | 4/10 | 5076 days | 1% |
| Simon Fry | 6/10 | 5077 days | 1% |
| Martin & Christian | 9/10 | 5078 days | 1% |
| Horst Langstein | 9/10 | 5085 days | 1% |
| hendrik king | 10/10 | 5123 days | 1% |
| Ray Coombe | 10/10 | 5166 days | 1% |
| Matthias | 8/10 | 5169 days | 1% |
| Laura McCusker | 9/10 | 5170 days | 1% |
| Melissa | 6/10 | 5336 days | 1% |
| Kimberly St Louis | 10/10 | 5367 days | 1% |
| Marcus | 6/10 | 5387 days | 1% |
| Prideaux | 6/10 | 5408 days | 1% |
| Chris Forrest | 7/10 | 5408 days | 1% |
| Hanggi | 9/10 | 5409 days | 1% |
| Julie | 9/10 | 5411 days | 1% |
| Peter Cade | 9/10 | 5412 days | 1% |
| Sophia Kelly | 8/10 | 5413 days | 1% |
| Claire Colquhoun | 7/10 | 5416 days | 1% |
| Irene and Werner Keil | 8/10 | 5418 days | 1% |
| alcatrazz | 1/10 | 5418 days | 0% |
| Tara Koenig | 8/10 | 5420 days | 1% |
| Fabrizio Consolini | 9/10 | 5420 days | 1% |
| Jessica Vogels | 9/10 | 5427 days | 1% |
| Geert Van Tittelboom | 5/10 | 5433 days | 1% |
| Alice | 2/10 | 5433 days | 0% |
| Derek McLoughlin | 5/10 | 5436 days | 1% |
| Bob Warne | 3/10 | 5440 days | 1% |
| Gerd Pagel | 10/10 | 5442 days | 1% |
| Laura Hayes | 10/10 | 5444 days | 1% |
| Doris Schollenberger | 10/10 | 5447 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5448 days | 1% |
| Sandra Schneifer | 5/10 | 5448 days | 1% |
| Kristie | 7/10 | 5480 days | 1% |
| Zac Morris | 4/10 | 5609 days | 1% |
| nelliekaye | 5/10 | 5609 days | 1% |
| deepujames | 5/10 | 5732 days | 1% |
| BelindaT | 3/10 | 5740 days | 1% |
| Inbar Yizhar Barnea | 9/10 | 5782 days | 1% |
| Peter G | 7/10 | 5788 days | 1% |
| Jana Steve | 5/10 | 5788 days | 1% |
| Chris Bil | 6/10 | 5789 days | 1% |
| Tony Geens | 4/10 | 5795 days | 1% |
| Matthiis & Femke | 7/10 | 5801 days | 1% |
| Nicola | 3/10 | 5803 days | 1% |
| Rolf X | 4/10 | 5804 days | 1% |
| Jackie | 6/10 | 5813 days | 1% |
| kararina Kosten | 1/10 | 5816 days | 0% |
| Harmann Volker | 4/10 | 5816 days | 1% |
| Annie | 6/10 | 5816 days | 1% |
| Ian E | 7/10 | 5818 days | 1% |
| Nadine Schaee | 4/10 | 5819 days | 1% |
| Frances Hay | 9/10 | 5821 days | 1% |
| Jessica | 6/10 | 5827 days | 1% |
| marcoswi | 2/10 | 5828 days | 0% |
| Ross & Catherine Litherland | 3/10 | 5835 days | 1% |
| Kane Chain | 2/10 | 5839 days | 0% |
| Heinrich Hax | 8/10 | 5842 days | 1% |
| Sally Hall | 6/10 | 5842 days | 1% |
| joannaw | 7/10 | 5869 days | 1% |
| Myriauy Rito | 6/10 | 5892 days | 1% |
| Wolfgang Dittrich | 10/10 | 5894 days | 1% |
| Eimear Doyle | 6/10 | 5896 days | 1% |
| Andrea and Craig Swinson | 2/10 | 5908 days | 0% |
| andyge | 6/10 | 5914 days | 1% |
| Ruth Kinder | 3/10 | 5914 days | 1% |
| eowyn2k | 7/10 | 5914 days | 1% |
| monniere | 6/10 | 6037 days | 1% |
| jessica | 5/10 | 6048 days | 1% |
| JonK | 4/10 | 6115 days | 1% |
| MarcoJ | 4/10 | 6148 days | 1% |
| RobC1 | 9/10 | 6163 days | 1% |
| JoT | 10/10 | 6163 days | 1% |
| RichardB1 | 9/10 | 6164 days | 1% |
| AstridVG | 6/10 | 6169 days | 1% |
| Max | 1/10 | 6170 days | 0% |
| Doll | 9/10 | 6175 days | 1% |
| GaryW | 3/10 | 6529 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.97% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hampshire Holiday Park Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Queenstown experience has been adjusted for 48 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 45 | -0.91% |
| 46 | -0.93% |
| 47 | -0.95% |
| 48 | -0.97% |
| 49 | -0.99% |
| 50 | -1.01% |
| 51 | -1.03% |
| … | … |
Balancing Adjustment
7.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.