Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Royal Albatross Centre.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Royal Albatross Centre

Valid Reviews

140 Valid Reviews

The Royal Albatross Centre experience has a total of 140 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 140 valid reviews:

Rating Count Percentage
10/10 26
19%
9/10 32
23%
8/10 31
22%
7/10 16
11%
6/10 11
8%
5/10 7
5%
4/10 8
6%
3/10 5
4%
2/10 2
1%
1/10 2
1%

75.86% Average

The raw data average (mean) for all the Royal Albatross Centre valid reviews is 75.86% and is based on 140 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

131 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 140 valid reviews, the experience has 131 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 131 face-to-face reviews:

Rating Count Percentage
10/10 26
20%
9/10 30
23%
8/10 29
22%
7/10 14
11%
6/10 9
7%
5/10 7
5%
4/10 8
6%
3/10 4
3%
2/10 2
2%
1/10 2
2%

76.26% Average

The raw data average (mean) for all the Royal Albatross Centre face-to-face reviews is 76.26% and is based on 131 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

78.47%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Tomas Kellner 10/10 1912 days 100%
Jocelyn Booy 10/10 1939 days 98%
David 8/10 1941 days 93%
Andi Teuber 8/10 1951 days 92%
Loic Besson 6/10 1980 days 78%
Jasmine Rogers 8/10 2000 days 89%
Anthony Terry 10/10 2005 days 94%
Clare Holden 6/10 2266 days 63%
Stephan Ophelders 8/10 2272 days 73%
Riviere 5/10 2284 days 61%
Lothen 10/10 2284 days 77%
Maike Santelmann 5/10 2291 days 60%
Oliver Schatz 6/10 2293 days 62%
Pernille and Flemming 9/10 2320 days 75%
Sofie Jebsen 9/10 2628 days 55%
Tobias Becker 9/10 2681 days 52%
Karen Garvin 10/10 2974 days 34%
jefft 10/10 2974 days 34%
Barbara 7/10 3016 days 28%
Julie Robinson 10/10 3019 days 31%
Barbara 6/10 3019 days 24%
Ene Pold 7/10 3026 days 27%
Emilie Chanbon 9/10 3035 days 30%
Lionel 4/10 3036 days 22%
Alacchi Moustier 10/10 3045 days 30%
Ludvig Fagerstrom 5/10 3051 days 22%
Claire 9/10 3369 days 9%
James Young 4/10 3371 days 6%
Jeanne Moustier 10/10 3410 days 7%
Hanneke P 6/10 3428 days 3%
Margaret and Derek McNeil 10/10 3444 days 5%
Karin Genyn 7/10 3445 days 4%
Manuela and Thomas 3/10 3465 days 1%
Dagette 9/10 3520 days 0%
Oliver Hardt 8/10 3723 days 22%
Clausen 4/10 3727 days 17%
Alan Brady 7/10 3731 days 21%
Daniel Patricia 3/10 3737 days 16%
Harriet Holm 9/10 3743 days 24%
Karin Laurev 8/10 3743 days 22%
Dieter Mangold 10/10 3746 days 24%
Karin 8/10 3746 days 22%
Melanie Mathiak 5/10 3746 days 18%
Beat Kindler 4/10 3746 days 17%
Sue Robertson 9/10 3747 days 24%
Gerrit & Martina 5/10 3748 days 18%
John A Jerome 7/10 3749 days 21%
Chris & Jen Spencer 5/10 3774 days 18%
Johan Kroese 4/10 3774 days 17%
Jackie & Ray 9/10 3776 days 24%
Jensen Bresbenbeek 4/10 3826 days 17%
Nick Foster 9/10 4082 days 24%
Annie Breton 8/10 4083 days 22%
Oppenoorth 6/10 4088 days 18%
Siggi Wick 9/10 4091 days 24%
E Brockbank 9/10 4091 days 24%
Juerg & Denise Zuesli 4/10 4093 days 17%
Ross 4/10 4093 days 17%
Andrea Fuchs 8/10 4094 days 22%
Sandra Schulz 10/10 4094 days 24%
Jack Vermeidem 6/10 4098 days 18%
Louise van der Hyden 7/10 4098 days 21%
LandJ 6/10 4100 days 18%
Gerhard 9/10 4101 days 24%
Geert Van Tittelboom 8/10 4104 days 22%
Matthys Kikke 3/10 4104 days 16%
Manu & Gabi 10/10 4105 days 24%
John Brand 9/10 4114 days 24%
Dana Pagliarini 6/10 4116 days 18%
Brandt 1/10 4125 days 15%
Tsmith 8/10 4128 days 22%
Remke 9/10 4129 days 24%
victoriauk 8/10 4373 days 22%
Dud Grossmann 10/10 4382 days 24%
Anna 10/10 4383 days 24%
Versteeg 5/10 4386 days 18%
Peter Aerborg 8/10 4401 days 22%
Ian 9/10 4404 days 24%
Bowness 9/10 4452 days 24%
Hilary and Chris Ayton 8/10 4453 days 22%
Gerald Veldink 8/10 4453 days 22%
Marcia & Bruce 9/10 4455 days 24%
Peter Brown 8/10 4461 days 22%
Don & Alice 1/10 4469 days 15%
Lehmann 2/10 4475 days 16%
Wilbert Germ 9/10 4478 days 24%
Annie 7/10 4487 days 21%
Jerry 8/10 4493 days 22%
nigelst 8/10 4499 days 22%
Sibille Fischer 6/10 4506 days 18%
Jennifer Templeton 8/10 4510 days 22%
ingeh 10/10 4548 days 24%
Val and Barnie Weir 10/10 4578 days 24%
TonyS 3/10 4585 days 16%
bondd 9/10 4664 days 24%
harryb 8/10 4664 days 22%
regw 10/10 4675 days 24%
andriesk 9/10 4681 days 24%
naturelover 10/10 4744 days 24%
familytravellers 8/10 4811 days 22%
Christian Moll 9/10 4815 days 24%
Lucas 10/10 4815 days 24%
Kitty 9/10 4816 days 24%
CornelissenS 9/10 4816 days 24%
FramiskaH 8/10 4817 days 22%
JaninaF 8/10 4817 days 22%
Anton 10/10 4822 days 24%
VacherD 3/10 4834 days 16%
Christian 9/10 4835 days 24%
Brian 9/10 4838 days 24%
John 8/10 4842 days 22%
CSander 9/10 4857 days 24%
De Vries 2/10 4867 days 16%
Claudia 8/10 4883 days 22%
bobmcg 7/10 4912 days 21%
Georgina Mulligan 7/10 5119 days 21%
Helen 7/10 5149 days 21%
Sheila Haran 8/10 5171 days 22%
Marion 10/10 5179 days 24%
Klaus 8/10 5190 days 22%
Marian Mckinney 7/10 5192 days 21%
Sally and David Wallis 7/10 5199 days 21%
Christian Schwerdt 7/10 5200 days 21%
Wanda 8/10 5200 days 22%
Roger & Margaret 9/10 5213 days 24%
Zegwaard 7/10 5215 days 21%
Jo 7/10 5241 days 21%
Dupre 9/10 5268 days 24%
Floren 8/10 5288 days 22%
Sue 8/10 5517 days 22%
Jim 9/10 5517 days 24%
Stefan 6/10 5520 days 18%
TeamFlorida 10/10 5536 days 24%
Anna 8/10 5558 days 22%
Christine 9/10 5562 days 24%
Shirely 9/10 5564 days 24%
Berke 10/10 5564 days 24%
Fraser 10/10 5573 days 24%
Beate 10/10 5577 days 24%
Kate&Steve Jones 7/10 5577 days 21%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Royal Albatross Centre experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.65% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 97 days. However the Royal Albatross Centre experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Royal Albatross Centre experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.61%
198 -2.63%
199 -2.64%
200 -2.65%
201 -2.66%
202 -2.68%
203 -2.69%

Final Ranking Score

76%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.