Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Royal Albatross Centre.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
140 Valid Reviews
The Royal Albatross Centre experience has a total of 140 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 140 valid reviews:
The raw data average (mean) for all the Royal Albatross Centre valid reviews is 75.86% and is based on 140 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
131 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 140 valid reviews, the experience has 131 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 131 face-to-face reviews:
The raw data average (mean) for all the Royal Albatross Centre face-to-face reviews is 76.26% and is based on 131 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Tomas Kellner||10/10||1694 days||100%|
|Jocelyn Booy||10/10||1721 days||99%|
|Andi Teuber||8/10||1733 days||93%|
|Loic Besson||6/10||1762 days||80%|
|Jasmine Rogers||8/10||1782 days||91%|
|Anthony Terry||10/10||1787 days||95%|
|Clare Holden||6/10||2048 days||67%|
|Stephan Ophelders||8/10||2054 days||77%|
|Maike Santelmann||5/10||2073 days||65%|
|Oliver Schatz||6/10||2075 days||66%|
|Pernille and Flemming||9/10||2102 days||79%|
|Sofie Jebsen||9/10||2410 days||63%|
|Tobias Becker||9/10||2463 days||60%|
|Karen Garvin||10/10||2756 days||45%|
|Julie Robinson||10/10||2801 days||42%|
|Ene Pold||7/10||2808 days||38%|
|Emilie Chanbon||9/10||2817 days||42%|
|Alacchi Moustier||10/10||2827 days||41%|
|Ludvig Fagerstrom||5/10||2833 days||33%|
|James Young||4/10||3153 days||19%|
|Jeanne Moustier||10/10||3192 days||22%|
|Hanneke P||6/10||3210 days||17%|
|Margaret and Derek McNeil||10/10||3226 days||20%|
|Karin Genyn||7/10||3227 days||18%|
|Manuela and Thomas||3/10||3247 days||14%|
|Oliver Hardt||8/10||3505 days||5%|
|Alan Brady||7/10||3513 days||5%|
|Daniel Patricia||3/10||3519 days||4%|
|Harriet Holm||9/10||3525 days||5%|
|Karin Laurev||8/10||3525 days||4%|
|Dieter Mangold||10/10||3528 days||5%|
|Melanie Mathiak||5/10||3528 days||3%|
|Beat Kindler||4/10||3528 days||3%|
|Sue Robertson||9/10||3529 days||5%|
|Gerrit & Martina||5/10||3530 days||3%|
|John A Jerome||7/10||3531 days||4%|
|Chris & Jen Spencer||5/10||3556 days||2%|
|Johan Kroese||4/10||3556 days||2%|
|Jackie & Ray||9/10||3558 days||3%|
|Jensen Bresbenbeek||4/10||3608 days||0%|
|Nick Foster||9/10||3864 days||25%|
|Annie Breton||8/10||3865 days||24%|
|Siggi Wick||9/10||3873 days||25%|
|E Brockbank||9/10||3873 days||25%|
|Juerg & Denise Zuesli||4/10||3875 days||19%|
|Andrea Fuchs||8/10||3876 days||24%|
|Sandra Schulz||10/10||3876 days||25%|
|Jack Vermeidem||6/10||3880 days||20%|
|Louise van der Hyden||7/10||3880 days||22%|
|Geert Van Tittelboom||8/10||3886 days||24%|
|Matthys Kikke||3/10||3886 days||19%|
|Manu & Gabi||10/10||3887 days||25%|
|John Brand||9/10||3896 days||25%|
|Dana Pagliarini||6/10||3898 days||20%|
|Dud Grossmann||10/10||4164 days||25%|
|Peter Aerborg||8/10||4183 days||24%|
|Hilary and Chris Ayton||8/10||4235 days||24%|
|Gerald Veldink||8/10||4235 days||24%|
|Marcia & Bruce||9/10||4237 days||25%|
|Peter Brown||8/10||4243 days||24%|
|Don & Alice||1/10||4251 days||18%|
|Wilbert Germ||9/10||4260 days||25%|
|Sibille Fischer||6/10||4288 days||20%|
|Jennifer Templeton||8/10||4292 days||24%|
|Val and Barnie Weir||10/10||4360 days||25%|
|Christian Moll||9/10||4597 days||25%|
|De Vries||2/10||4650 days||18%|
|Georgina Mulligan||7/10||4901 days||22%|
|Sheila Haran||8/10||4953 days||24%|
|Marian Mckinney||7/10||4974 days||22%|
|Sally and David Wallis||7/10||4981 days||22%|
|Christian Schwerdt||7/10||4982 days||22%|
|Roger & Margaret||9/10||4995 days||25%|
|Kate&Steve Jones||7/10||5359 days||22%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Royal Albatross Centre experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Royal Albatross Centre experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Royal Albatross Centre experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.