Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Royal Albatross Centre.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
140 Valid Reviews
The Royal Albatross Centre experience has a total of 140 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 140 valid reviews:
The raw data average (mean) for all the Royal Albatross Centre valid reviews is 75.86% and is based on 140 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
131 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 140 valid reviews, the experience has 131 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 131 face-to-face reviews:
The raw data average (mean) for all the Royal Albatross Centre face-to-face reviews is 76.26% and is based on 131 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Tomas Kellner||10/10||1542 days||100%|
|Jocelyn Booy||10/10||1569 days||99%|
|Andi Teuber||8/10||1581 days||93%|
|Loic Besson||6/10||1610 days||79%|
|Jasmine Rogers||8/10||1630 days||90%|
|Anthony Terry||10/10||1635 days||95%|
|Clare Holden||6/10||1896 days||67%|
|Stephan Ophelders||8/10||1902 days||77%|
|Maike Santelmann||5/10||1921 days||64%|
|Oliver Schatz||6/10||1923 days||65%|
|Pernille and Flemming||9/10||1950 days||79%|
|Sofie Jebsen||9/10||2258 days||63%|
|Tobias Becker||9/10||2311 days||61%|
|Karen Garvin||10/10||2604 days||46%|
|Julie Robinson||10/10||2649 days||43%|
|Ene Pold||7/10||2656 days||38%|
|Emilie Chanbon||9/10||2665 days||43%|
|Alacchi Moustier||10/10||2675 days||42%|
|Ludvig Fagerstrom||5/10||2681 days||32%|
|James Young||4/10||3001 days||18%|
|Jeanne Moustier||10/10||3040 days||23%|
|Hanneke P||6/10||3058 days||17%|
|Margaret and Derek McNeil||10/10||3074 days||22%|
|Karin Genyn||7/10||3075 days||19%|
|Manuela and Thomas||3/10||3095 days||14%|
|Oliver Hardt||8/10||3353 days||7%|
|Alan Brady||7/10||3361 days||6%|
|Daniel Patricia||3/10||3367 days||3%|
|Harriet Holm||9/10||3373 days||6%|
|Karin Laurev||8/10||3373 days||6%|
|Dieter Mangold||10/10||3376 days||6%|
|Melanie Mathiak||5/10||3376 days||4%|
|Beat Kindler||4/10||3376 days||3%|
|Sue Robertson||9/10||3377 days||6%|
|Gerrit & Martina||5/10||3378 days||3%|
|John A Jerome||7/10||3379 days||5%|
|Chris & Jen Spencer||5/10||3404 days||2%|
|Johan Kroese||4/10||3404 days||2%|
|Jackie & Ray||9/10||3406 days||5%|
|Jensen Bresbenbeek||4/10||3456 days||0%|
|Nick Foster||9/10||3712 days||18%|
|Annie Breton||8/10||3713 days||17%|
|Siggi Wick||9/10||3721 days||18%|
|E Brockbank||9/10||3721 days||18%|
|Juerg & Denise Zuesli||4/10||3723 days||13%|
|Andrea Fuchs||8/10||3724 days||17%|
|Sandra Schulz||10/10||3724 days||18%|
|Jack Vermeidem||6/10||3728 days||14%|
|Louise van der Hyden||7/10||3728 days||16%|
|Geert Van Tittelboom||8/10||3734 days||17%|
|Matthys Kikke||3/10||3734 days||12%|
|Manu & Gabi||10/10||3735 days||18%|
|John Brand||9/10||3744 days||18%|
|Dana Pagliarini||6/10||3746 days||14%|
|Dud Grossmann||10/10||4012 days||18%|
|Peter Aerborg||8/10||4031 days||17%|
|Hilary and Chris Ayton||8/10||4083 days||17%|
|Gerald Veldink||8/10||4083 days||17%|
|Marcia & Bruce||9/10||4085 days||18%|
|Peter Brown||8/10||4091 days||17%|
|Don & Alice||1/10||4099 days||11%|
|Wilbert Germ||9/10||4108 days||18%|
|Sibille Fischer||6/10||4136 days||14%|
|Jennifer Templeton||8/10||4140 days||17%|
|Val and Barnie Weir||10/10||4208 days||18%|
|Christian Moll||9/10||4445 days||18%|
|De Vries||2/10||4497 days||12%|
|Georgina Mulligan||7/10||4749 days||16%|
|Sheila Haran||8/10||4801 days||17%|
|Marian Mckinney||7/10||4822 days||16%|
|Sally and David Wallis||7/10||4829 days||16%|
|Christian Schwerdt||7/10||4830 days||16%|
|Roger & Margaret||9/10||4843 days||18%|
|Kate&Steve Jones||7/10||5207 days||16%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Royal Albatross Centre experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 93 days. However the Royal Albatross Centre experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Royal Albatross Centre experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.