G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Arrowtown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Arrowtown
Valid Reviews
85 Valid Reviews
The Hampshire Holiday Park Arrowtown experience has a total of 86 reviews. There are 85 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 85 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
14% |
| 9/10 | 20 |
|
24% |
| 8/10 | 21 |
|
25% |
| 7/10 | 8 |
|
9% |
| 6/10 | 5 |
|
6% |
| 5/10 | 7 |
|
8% |
| 4/10 | 2 |
|
2% |
| 3/10 | 3 |
|
4% |
| 2/10 | 5 |
|
6% |
| 1/10 | 2 |
|
2% |
72.71% Average
The raw data average (mean) for all the Hampshire Holiday Park Arrowtown valid reviews is 72.71% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 85 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
28% |
| 9/10 | 3 |
|
17% |
| 8/10 | 6 |
|
33% |
| 7/10 | 2 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
6% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.22% Average
The raw data average (mean) for all the Hampshire Holiday Park Arrowtown face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 9/10 | 167 days | 99% |
| Craig | 10/10 | 167 days | 100% |
| Mirek | 3/10 | 226 days | 54% |
| Ailsa McIntosh | 8/10 | 226 days | 97% |
| Hannah | 7/10 | 622 days | 74% |
| Larissa | 9/10 | 1018 days | 42% |
| Laura | 8/10 | 1291 days | 21% |
| Lucy | 1/10 | 1475 days | 5% |
| Anne S | 8/10 | 1628 days | 7% |
| Suzanne | 9/10 | 1932 days | 5% |
| HSnow | 8/10 | 2174 days | 4% |
| Kelly | 9/10 | 2266 days | 4% |
| Melanie | 5/10 | 2418 days | 3% |
| Neroli | 9/10 | 2449 days | 4% |
| William | 9/10 | 2479 days | 4% |
| Sarah | 9/10 | 2510 days | 4% |
| Catharina | 1/10 | 2752 days | 1% |
| Fabian | 5/10 | 2783 days | 2% |
| Steve | 2/10 | 2783 days | 1% |
| Francois & Caroline | 7/10 | 2783 days | 3% |
| Arne | 5/10 | 2783 days | 2% |
| chris marshall | 5/10 | 2783 days | 2% |
| Kelsie | 5/10 | 2844 days | 2% |
| Nifty | 8/10 | 2844 days | 3% |
| Yar Ni Ng | 6/10 | 2905 days | 2% |
| Antony Lewis | 9/10 | 3058 days | 2% |
| Bailey Dunne | 6/10 | 3089 days | 2% |
| Simon Zimmermann | 2/10 | 3105 days | 1% |
| Eversons | 6/10 | 3117 days | 2% |
| Fedor Bezrukov | 2/10 | 3141 days | 1% |
| Wen Xin Tan | 9/10 | 3290 days | 2% |
| Gerry Boobis | 8/10 | 3393 days | 2% |
| Louise Russell | 9/10 | 3422 days | 2% |
| Vicky Moore | 2/10 | 3434 days | 1% |
| Roberto | 6/10 | 3439 days | 1% |
| Sophie Ross | 8/10 | 3462 days | 2% |
| Andy Payne | 8/10 | 3557 days | 1% |
| Joost de Hond | 2/10 | 3561 days | 1% |
| Tom Relou | 3/10 | 3597 days | 1% |
| Maggy Kinniburgh | 3/10 | 3623 days | 1% |
| Michelle Klein | 10/10 | 3635 days | 1% |
| Wayne Jeskie | 10/10 | 3775 days | 1% |
| David Elliott | 8/10 | 3788 days | 1% |
| Goldfinger | 8/10 | 3819 days | 1% |
| R Werder | 8/10 | 3863 days | 1% |
| Sarah Gurney | 8/10 | 3916 days | 1% |
| Penny King | 9/10 | 3945 days | 1% |
| Lesa Price | 9/10 | 3969 days | 1% |
| Steve Warren | 10/10 | 3969 days | 1% |
| Viki Ziemba | 9/10 | 4001 days | 1% |
| AusCampa | 9/10 | 4124 days | 0% |
| Kathy Hart | 10/10 | 4124 days | 0% |
| Chris Read | 8/10 | 4129 days | 0% |
| Rossco | 10/10 | 4154 days | 0% |
| Nyla and Alan Ramsay | 9/10 | 4184 days | 0% |
| Jan Collins | 10/10 | 4203 days | 0% |
| Ron Clarke | 7/10 | 4275 days | 0% |
| Hol. M. | 7/10 | 4275 days | 0% |
| bzh974 | 6/10 | 4275 days | 0% |
| Andy Jobst | 10/10 | 4275 days | 0% |
| Joanne Robertson | 8/10 | 4282 days | 0% |
| travelscot | 9/10 | 4489 days | 1% |
| Anthony Brown | 5/10 | 4602 days | 0% |
| Claudia | 10/10 | 4612 days | 1% |
| Jonathan Meun | 7/10 | 4945 days | 1% |
| William Notcutt | 5/10 | 4974 days | 1% |
| Lindsay Berquist | 7/10 | 5219 days | 1% |
| Signe Kaspersen | 9/10 | 5274 days | 1% |
| Steve Goodyear | 10/10 | 5301 days | 1% |
| Andreas Kristiansen | 8/10 | 5303 days | 1% |
| John Heal | 8/10 | 5385 days | 1% |
| prasub | 4/10 | 5401 days | 0% |
| qofd | 7/10 | 5585 days | 1% |
| Jon_and_Family | 9/10 | 5615 days | 1% |
| Judith & John Bishop | 8/10 | 5615 days | 1% |
| Tina Madsen | 4/10 | 5632 days | 0% |
| Lenny Appel | 8/10 | 5647 days | 1% |
| Tyson Burnett | 8/10 | 5647 days | 1% |
| Hadleigh | 7/10 | 5651 days | 1% |
| nelliekaye | 8/10 | 5827 days | 1% |
| Kevin & Chris | 8/10 | 5944 days | 1% |
| Chris Bil | 9/10 | 6006 days | 1% |
| Claudia | 10/10 | 6018 days | 1% |
| Bert Tonwen | 10/10 | 6020 days | 1% |
| Ian E | 9/10 | 6035 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Arrowtown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.62% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 114 days. However the Hampshire Holiday Park Arrowtown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Arrowtown experience has been adjusted for 141 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 138 | -1.58% |
| 139 | -1.60% |
| 140 | -1.61% |
| 141 | -1.62% |
| 142 | -1.63% |
| 143 | -1.64% |
| 144 | -1.65% |
| … | … |
Balancing Adjustment
4.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.