Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Arrowtown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Arrowtown
Valid Reviews
85 Valid Reviews
The Hampshire Holiday Park Arrowtown experience has a total of 86 reviews. There are 85 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 85 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
14% |
| 9/10 | 20 |
|
24% |
| 8/10 | 21 |
|
25% |
| 7/10 | 8 |
|
9% |
| 6/10 | 5 |
|
6% |
| 5/10 | 7 |
|
8% |
| 4/10 | 2 |
|
2% |
| 3/10 | 3 |
|
4% |
| 2/10 | 5 |
|
6% |
| 1/10 | 2 |
|
2% |
72.71% Average
The raw data average (mean) for all the Hampshire Holiday Park Arrowtown valid reviews is 72.71% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 85 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
28% |
| 9/10 | 3 |
|
17% |
| 8/10 | 6 |
|
33% |
| 7/10 | 2 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
6% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.22% Average
The raw data average (mean) for all the Hampshire Holiday Park Arrowtown face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 9/10 | 112 days | 99% |
| Craig | 10/10 | 112 days | 100% |
| Mirek | 3/10 | 171 days | 54% |
| Ailsa McIntosh | 8/10 | 171 days | 97% |
| Hannah | 7/10 | 567 days | 76% |
| Larissa | 9/10 | 963 days | 47% |
| Laura | 8/10 | 1236 days | 24% |
| Lucy | 1/10 | 1420 days | 6% |
| Anne S | 8/10 | 1573 days | 8% |
| Suzanne | 9/10 | 1877 days | 5% |
| HSnow | 8/10 | 2119 days | 4% |
| Kelly | 9/10 | 2211 days | 4% |
| Melanie | 5/10 | 2363 days | 3% |
| Neroli | 9/10 | 2394 days | 4% |
| William | 9/10 | 2424 days | 4% |
| Sarah | 9/10 | 2455 days | 3% |
| Catharina | 1/10 | 2697 days | 1% |
| Fabian | 5/10 | 2728 days | 2% |
| Steve | 2/10 | 2728 days | 1% |
| Francois & Caroline | 7/10 | 2728 days | 3% |
| Arne | 5/10 | 2728 days | 2% |
| chris marshall | 5/10 | 2728 days | 2% |
| Kelsie | 5/10 | 2789 days | 2% |
| Nifty | 8/10 | 2789 days | 3% |
| Yar Ni Ng | 6/10 | 2850 days | 2% |
| Antony Lewis | 9/10 | 3003 days | 2% |
| Bailey Dunne | 6/10 | 3034 days | 2% |
| Simon Zimmermann | 2/10 | 3050 days | 1% |
| Eversons | 6/10 | 3062 days | 2% |
| Fedor Bezrukov | 2/10 | 3086 days | 1% |
| Wen Xin Tan | 9/10 | 3235 days | 2% |
| Gerry Boobis | 8/10 | 3337 days | 2% |
| Louise Russell | 9/10 | 3367 days | 2% |
| Vicky Moore | 2/10 | 3379 days | 1% |
| Roberto | 6/10 | 3384 days | 1% |
| Sophie Ross | 8/10 | 3407 days | 2% |
| Andy Payne | 8/10 | 3502 days | 1% |
| Joost de Hond | 2/10 | 3506 days | 1% |
| Tom Relou | 3/10 | 3542 days | 1% |
| Maggy Kinniburgh | 3/10 | 3568 days | 1% |
| Michelle Klein | 10/10 | 3579 days | 1% |
| Wayne Jeskie | 10/10 | 3720 days | 1% |
| David Elliott | 8/10 | 3732 days | 1% |
| Goldfinger | 8/10 | 3763 days | 1% |
| R Werder | 8/10 | 3808 days | 1% |
| Sarah Gurney | 8/10 | 3861 days | 1% |
| Penny King | 9/10 | 3890 days | 1% |
| Lesa Price | 9/10 | 3914 days | 1% |
| Steve Warren | 10/10 | 3914 days | 1% |
| Viki Ziemba | 9/10 | 3946 days | 1% |
| AusCampa | 9/10 | 4068 days | 0% |
| Kathy Hart | 10/10 | 4068 days | 0% |
| Chris Read | 8/10 | 4074 days | 0% |
| Rossco | 10/10 | 4098 days | 0% |
| Nyla and Alan Ramsay | 9/10 | 4129 days | 0% |
| Jan Collins | 10/10 | 4148 days | 0% |
| Ron Clarke | 7/10 | 4219 days | 0% |
| Hol. M. | 7/10 | 4219 days | 0% |
| bzh974 | 6/10 | 4219 days | 0% |
| Andy Jobst | 10/10 | 4220 days | 0% |
| Joanne Robertson | 8/10 | 4227 days | 0% |
| travelscot | 9/10 | 4434 days | 1% |
| Anthony Brown | 5/10 | 4547 days | 0% |
| Claudia | 10/10 | 4557 days | 1% |
| Jonathan Meun | 7/10 | 4890 days | 0% |
| William Notcutt | 5/10 | 4919 days | 0% |
| Lindsay Berquist | 7/10 | 5164 days | 1% |
| Signe Kaspersen | 9/10 | 5219 days | 1% |
| Steve Goodyear | 10/10 | 5246 days | 1% |
| Andreas Kristiansen | 8/10 | 5248 days | 1% |
| John Heal | 8/10 | 5330 days | 1% |
| prasub | 4/10 | 5346 days | 0% |
| qofd | 7/10 | 5530 days | 1% |
| Jon_and_Family | 9/10 | 5560 days | 1% |
| Judith & John Bishop | 8/10 | 5560 days | 1% |
| Tina Madsen | 4/10 | 5577 days | 0% |
| Lenny Appel | 8/10 | 5592 days | 1% |
| Tyson Burnett | 8/10 | 5592 days | 1% |
| Hadleigh | 7/10 | 5596 days | 0% |
| nelliekaye | 8/10 | 5772 days | 1% |
| Kevin & Chris | 8/10 | 5889 days | 1% |
| Chris Bil | 9/10 | 5951 days | 1% |
| Claudia | 10/10 | 5963 days | 1% |
| Bert Tonwen | 10/10 | 5965 days | 1% |
| Ian E | 9/10 | 5980 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Arrowtown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.91% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 119 days. However the Hampshire Holiday Park Arrowtown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Arrowtown experience has been adjusted for 85 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 82 | -0.88% |
| 83 | -0.89% |
| 84 | -0.90% |
| 85 | -0.91% |
| 86 | -0.92% |
| 87 | -0.93% |
| 88 | -0.94% |
| … | … |
Balancing Adjustment
3.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.