Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Arrowtown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Arrowtown
Valid Reviews
82 Valid Reviews
The Hampshire Holiday Park Arrowtown experience has a total of 83 reviews. There are 82 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
13% |
| 9/10 | 19 |
|
23% |
| 8/10 | 20 |
|
24% |
| 7/10 | 8 |
|
10% |
| 6/10 | 5 |
|
6% |
| 5/10 | 7 |
|
9% |
| 4/10 | 2 |
|
2% |
| 3/10 | 3 |
|
4% |
| 2/10 | 5 |
|
6% |
| 1/10 | 2 |
|
2% |
72.07% Average
The raw data average (mean) for all the Hampshire Holiday Park Arrowtown valid reviews is 72.07% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
28% |
| 9/10 | 3 |
|
17% |
| 8/10 | 6 |
|
33% |
| 7/10 | 2 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
6% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.22% Average
The raw data average (mean) for all the Hampshire Holiday Park Arrowtown face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
68.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mirek | 3/10 | 23 days | 65% |
| Hannah | 7/10 | 419 days | 100% |
| Larissa | 9/10 | 815 days | 73% |
| Laura | 8/10 | 1088 days | 42% |
| Lucy | 1/10 | 1272 days | 11% |
| Anne S | 8/10 | 1425 days | 16% |
| Suzanne | 9/10 | 1729 days | 6% |
| HSnow | 8/10 | 1971 days | 5% |
| Kelly | 9/10 | 2063 days | 5% |
| Melanie | 5/10 | 2215 days | 4% |
| Neroli | 9/10 | 2246 days | 5% |
| William | 9/10 | 2276 days | 5% |
| Sarah | 9/10 | 2307 days | 5% |
| Catharina | 1/10 | 2549 days | 2% |
| Fabian | 5/10 | 2580 days | 3% |
| Steve | 2/10 | 2580 days | 2% |
| Francois & Caroline | 7/10 | 2580 days | 4% |
| Arne | 5/10 | 2580 days | 3% |
| chris marshall | 5/10 | 2580 days | 3% |
| Kelsie | 5/10 | 2641 days | 3% |
| Nifty | 8/10 | 2641 days | 4% |
| Yar Ni Ng | 6/10 | 2702 days | 3% |
| Antony Lewis | 9/10 | 2855 days | 3% |
| Bailey Dunne | 6/10 | 2886 days | 3% |
| Simon Zimmermann | 2/10 | 2902 days | 1% |
| Eversons | 6/10 | 2914 days | 3% |
| Fedor Bezrukov | 2/10 | 2938 days | 1% |
| Wen Xin Tan | 9/10 | 3087 days | 3% |
| Gerry Boobis | 8/10 | 3190 days | 3% |
| Louise Russell | 9/10 | 3219 days | 2% |
| Vicky Moore | 2/10 | 3231 days | 1% |
| Roberto | 6/10 | 3236 days | 2% |
| Sophie Ross | 8/10 | 3259 days | 2% |
| Andy Payne | 8/10 | 3354 days | 2% |
| Joost de Hond | 2/10 | 3358 days | 1% |
| Tom Relou | 3/10 | 3394 days | 1% |
| Maggy Kinniburgh | 3/10 | 3420 days | 1% |
| Michelle Klein | 10/10 | 3432 days | 2% |
| Wayne Jeskie | 10/10 | 3572 days | 2% |
| David Elliott | 8/10 | 3585 days | 2% |
| Goldfinger | 8/10 | 3616 days | 2% |
| R Werder | 8/10 | 3660 days | 1% |
| Sarah Gurney | 8/10 | 3713 days | 1% |
| Penny King | 9/10 | 3742 days | 1% |
| Lesa Price | 9/10 | 3766 days | 1% |
| Steve Warren | 10/10 | 3766 days | 1% |
| Viki Ziemba | 9/10 | 3798 days | 1% |
| AusCampa | 9/10 | 3921 days | 1% |
| Kathy Hart | 10/10 | 3921 days | 1% |
| Chris Read | 8/10 | 3926 days | 1% |
| Rossco | 10/10 | 3951 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3981 days | 1% |
| Jan Collins | 10/10 | 4000 days | 1% |
| Ron Clarke | 7/10 | 4072 days | 0% |
| Hol. M. | 7/10 | 4072 days | 0% |
| bzh974 | 6/10 | 4072 days | 0% |
| Andy Jobst | 10/10 | 4072 days | 0% |
| Joanne Robertson | 8/10 | 4079 days | 0% |
| travelscot | 9/10 | 4286 days | 0% |
| Anthony Brown | 5/10 | 4399 days | 0% |
| Claudia | 10/10 | 4409 days | 1% |
| Jonathan Meun | 7/10 | 4742 days | 1% |
| William Notcutt | 5/10 | 4771 days | 1% |
| Lindsay Berquist | 7/10 | 5016 days | 1% |
| Signe Kaspersen | 9/10 | 5071 days | 1% |
| Steve Goodyear | 10/10 | 5098 days | 1% |
| Andreas Kristiansen | 8/10 | 5100 days | 1% |
| John Heal | 8/10 | 5182 days | 1% |
| prasub | 4/10 | 5198 days | 1% |
| qofd | 7/10 | 5382 days | 1% |
| Jon_and_Family | 9/10 | 5412 days | 1% |
| Judith & John Bishop | 8/10 | 5412 days | 1% |
| Tina Madsen | 4/10 | 5429 days | 0% |
| Lenny Appel | 8/10 | 5444 days | 1% |
| Tyson Burnett | 8/10 | 5444 days | 1% |
| Hadleigh | 7/10 | 5448 days | 1% |
| nelliekaye | 8/10 | 5624 days | 1% |
| Kevin & Chris | 8/10 | 5741 days | 1% |
| Chris Bil | 9/10 | 5803 days | 1% |
| Claudia | 10/10 | 5815 days | 1% |
| Bert Tonwen | 10/10 | 5817 days | 1% |
| Ian E | 9/10 | 5832 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Arrowtown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Hampshire Holiday Park Arrowtown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Arrowtown experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| … | … |
Balancing Adjustment
7.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.