Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
164 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 166 reviews. There are 164 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 44 |
|
27% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.45% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.45% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kadir | 10/10 | 626 days | 100% |
| Lucy | 10/10 | 626 days | 100% |
| Rey Salatandol | 3/10 | 688 days | 51% |
| Unhappy camper | 5/10 | 932 days | 50% |
| Steve | 7/10 | 992 days | 53% |
| Cathrine | 4/10 | 1023 days | 35% |
| Katy | 10/10 | 1023 days | 54% |
| Courtney Gearhart | 10/10 | 1357 days | 23% |
| Lauren | 10/10 | 1357 days | 23% |
| Anita James | 10/10 | 1906 days | 6% |
| Antoine | 9/10 | 2118 days | 6% |
| Nadia McKay | 10/10 | 2210 days | 5% |
| Nickimay | 9/10 | 2210 days | 5% |
| Vis | 10/10 | 2271 days | 5% |
| Lukas | 9/10 | 2453 days | 5% |
| Chris | 9/10 | 2484 days | 5% |
| Marjolein | 10/10 | 2515 days | 5% |
| Brooke | 6/10 | 2515 days | 4% |
| Tilly Watermeyer | 6/10 | 2515 days | 4% |
| K&KRahimi | 10/10 | 2545 days | 5% |
| Kiwi | 7/10 | 2849 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2849 days | 3% |
| Liz | 9/10 | 2849 days | 4% |
| Samantha H. | 9/10 | 2880 days | 4% |
| Jolanda | 10/10 | 2941 days | 4% |
| Kenza | 8/10 | 2941 days | 4% |
| Annika Schmitt | 5/10 | 3155 days | 2% |
| S Weslake | 8/10 | 3155 days | 3% |
| Clara Rawlings | 10/10 | 3171 days | 3% |
| Manon Moreno | 2/10 | 3205 days | 1% |
| Tay Dao Han | 8/10 | 3228 days | 3% |
| Paul and Paula | 9/10 | 3250 days | 3% |
| Grainne Phelan | 6/10 | 3500 days | 2% |
| Nikolaj Lambertsen | 10/10 | 3517 days | 2% |
| Kerry Lee | 9/10 | 3519 days | 2% |
| Nikki K | 10/10 | 3519 days | 2% |
| Jason Perks | 9/10 | 3526 days | 2% |
| Joe Hopkins | 6/10 | 3577 days | 2% |
| Roeland Driessen | 8/10 | 3578 days | 2% |
| Rebecca Lindsey | 7/10 | 3578 days | 2% |
| Martine Baars | 8/10 | 3583 days | 2% |
| Daniel Bross | 9/10 | 3621 days | 2% |
| Liam Stace | 7/10 | 3639 days | 2% |
| Joanne Woo | 7/10 | 3639 days | 2% |
| Michelle Klein | 9/10 | 3670 days | 2% |
| Sachiko | 7/10 | 3714 days | 2% |
| Stuart Jeffrey | 8/10 | 3731 days | 2% |
| Abigail Ang | 9/10 | 3792 days | 1% |
| Andrik | 7/10 | 3851 days | 1% |
| Kristine Hornblow | 9/10 | 3853 days | 1% |
| David Elliott | 7/10 | 3853 days | 1% |
| Christian Gosslar | 8/10 | 3853 days | 1% |
| Sharon | 7/10 | 3866 days | 1% |
| jay | 9/10 | 3884 days | 1% |
| Estelle Daniel | 8/10 | 3887 days | 1% |
| Gilles Andrieu | 7/10 | 3895 days | 1% |
| Blake Boles | 10/10 | 3913 days | 1% |
| Jacqui Hutchins | 10/10 | 3924 days | 1% |
| Glinys Weller | 7/10 | 3931 days | 1% |
| Jennifer Northey | 8/10 | 3944 days | 1% |
| Charlotte Demasieres | 8/10 | 3945 days | 1% |
| Rujing Lu | 8/10 | 3945 days | 1% |
| Christy Stead | 9/10 | 3947 days | 1% |
| Richard Kirby | 9/10 | 3975 days | 1% |
| Chiara Leto | 9/10 | 3975 days | 1% |
| Michael | 9/10 | 4010 days | 1% |
| Karmen Bond | 10/10 | 4034 days | 1% |
| Raj chittoo | 9/10 | 4036 days | 1% |
| Aaron Soh | 8/10 | 4049 days | 1% |
| Pamela Ide | 10/10 | 4067 days | 1% |
| Ceri Davies | 10/10 | 4082 days | 1% |
| Yvonne Wu | 8/10 | 4189 days | 0% |
| Chris Read | 8/10 | 4195 days | 0% |
| Tomáš Bžatek | 6/10 | 4221 days | 0% |
| Christop Grepper | 8/10 | 4238 days | 0% |
| Regula Hammer | 8/10 | 4238 days | 0% |
| Julia | 8/10 | 4250 days | 0% |
| Christine Andersen | 10/10 | 4250 days | 0% |
| Averil Brown | 9/10 | 4276 days | 0% |
| Helen P | 10/10 | 4291 days | 0% |
| Rebecca Weight | 9/10 | 4302 days | 0% |
| Steve | 9/10 | 4309 days | 0% |
| Ang and Scott Jermyn | 7/10 | 4310 days | 0% |
| Tanneke Lyppens | 10/10 | 4316 days | 0% |
| Sidney Stokkers | 8/10 | 4370 days | 0% |
| Cynthia Campbell | 10/10 | 4524 days | 1% |
| Lindsay Berquist | 8/10 | 4555 days | 1% |
| Gillian Scott | 9/10 | 4614 days | 1% |
| Jason MacLeod | 9/10 | 4616 days | 1% |
| Brita Topp | 9/10 | 4616 days | 1% |
| Eva-Maria Krueger | 8/10 | 4616 days | 1% |
| Henrik Suefke | 10/10 | 4638 days | 1% |
| Julia Kallenbach | 10/10 | 4661 days | 1% |
| Flo Sexton | 10/10 | 4674 days | 1% |
| Gill Odell | 9/10 | 4675 days | 1% |
| Sharon Liberman | 10/10 | 4675 days | 1% |
| K. H. | 10/10 | 4706 days | 1% |
| Jonathan | 8/10 | 4767 days | 1% |
| Stefan B | 10/10 | 4889 days | 1% |
| MadeinNewZealand | 10/10 | 4920 days | 1% |
| M Morgan | 6/10 | 4950 days | 1% |
| Lea Scheuvens | 9/10 | 4971 days | 1% |
| Toomas Viilus | 7/10 | 4977 days | 1% |
| Maarja | 8/10 | 4977 days | 1% |
| Chantal Mortel | 8/10 | 4986 days | 1% |
| Petterogmona | 9/10 | 5040 days | 1% |
| rich kiimmii | 9/10 | 5040 days | 1% |
| Barbara Lee | 4/10 | 5040 days | 1% |
| vtjm | 9/10 | 5040 days | 1% |
| Tane Brown | 9/10 | 5040 days | 1% |
| Ted Pointing | 8/10 | 5040 days | 1% |
| Marjo Cousijn | 9/10 | 5088 days | 1% |
| timbo81 | 10/10 | 5132 days | 1% |
| suzan107 | 10/10 | 5315 days | 1% |
| Dovis Heinemann | 10/10 | 5330 days | 1% |
| sidcupjon | 8/10 | 5346 days | 1% |
| Mike & Julia Stone | 9/10 | 5351 days | 1% |
| John Hughes | 7/10 | 5367 days | 1% |
| Des & Ann Bidwell | 7/10 | 5370 days | 1% |
| Carel | 7/10 | 5372 days | 1% |
| Josh | 9/10 | 5449 days | 1% |
| bushman | 3/10 | 5467 days | 1% |
| Ken Talan | 10/10 | 5677 days | 1% |
| cassie | 10/10 | 5681 days | 1% |
| Sebastian Wiesinger | 10/10 | 5692 days | 1% |
| Helen Evans | 9/10 | 5695 days | 1% |
| Oppenoorth | 9/10 | 5700 days | 1% |
| Michael Long | 9/10 | 5705 days | 1% |
| henriket | 10/10 | 5706 days | 1% |
| Laurent Michon | 9/10 | 5710 days | 1% |
| Simon Vickers | 9/10 | 5711 days | 1% |
| Ini & Cees | 8/10 | 5714 days | 1% |
| Cesar | 8/10 | 5717 days | 1% |
| Jennie McIver | 10/10 | 5727 days | 1% |
| Rolf Homeyer | 8/10 | 5731 days | 1% |
| Echst Daniela | 10/10 | 5735 days | 1% |
| MrsB | 10/10 | 5740 days | 1% |
| chrissie2011 | 10/10 | 5771 days | 1% |
| Chris | 8/10 | 5990 days | 1% |
| Sabine | 8/10 | 5990 days | 1% |
| rinusm | 8/10 | 6013 days | 1% |
| saraswitzer | 9/10 | 6046 days | 1% |
| Peter G | 8/10 | 6071 days | 1% |
| Chris Helms | 8/10 | 6071 days | 1% |
| Tony Geens | 8/10 | 6078 days | 1% |
| Kaddi & Grego | 8/10 | 6078 days | 1% |
| Nicky and Andy Prescott | 8/10 | 6079 days | 1% |
| Matthiis & Femke | 7/10 | 6084 days | 1% |
| Thirza & Roeland | 9/10 | 6084 days | 1% |
| M Sicard | 9/10 | 6087 days | 1% |
| Mathias | 10/10 | 6092 days | 1% |
| Jamie | 8/10 | 6097 days | 1% |
| Bouwma | 8/10 | 6098 days | 1% |
| Paul | 9/10 | 6101 days | 1% |
| Pauline Morritt | 8/10 | 6103 days | 1% |
| Stephanie K | 9/10 | 6118 days | 1% |
| Conor Coyle | 7/10 | 6122 days | 1% |
| chumfft | 8/10 | 6136 days | 1% |
| martinab | 10/10 | 6151 days | 1% |
| Alan Riley | 9/10 | 6179 days | 1% |
| Ann Riley | 10/10 | 6179 days | 1% |
| NicolaW | 9/10 | 6403 days | 1% |
| Philipp | 9/10 | 6411 days | 1% |
| Heide | 8/10 | 6414 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.60% |
| 198 | -3.62% |
| 199 | -3.64% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.71% |
| … | … |
Balancing Adjustment
3.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.