Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
164 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 166 reviews. There are 164 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 44 |
|
27% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.45% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.45% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kadir | 10/10 | 605 days | 100% |
| Lucy | 10/10 | 605 days | 100% |
| Rey Salatandol | 3/10 | 667 days | 51% |
| Unhappy camper | 5/10 | 911 days | 51% |
| Steve | 7/10 | 971 days | 55% |
| Cathrine | 4/10 | 1002 days | 36% |
| Katy | 10/10 | 1002 days | 55% |
| Courtney Gearhart | 10/10 | 1336 days | 24% |
| Lauren | 10/10 | 1336 days | 24% |
| Anita James | 10/10 | 1885 days | 6% |
| Antoine | 9/10 | 2097 days | 6% |
| Nadia McKay | 10/10 | 2189 days | 5% |
| Nickimay | 9/10 | 2189 days | 5% |
| Vis | 10/10 | 2250 days | 5% |
| Lukas | 9/10 | 2432 days | 5% |
| Chris | 9/10 | 2463 days | 5% |
| Marjolein | 10/10 | 2494 days | 5% |
| Brooke | 6/10 | 2494 days | 4% |
| Tilly Watermeyer | 6/10 | 2494 days | 4% |
| K&KRahimi | 10/10 | 2524 days | 5% |
| Kiwi | 7/10 | 2828 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2828 days | 3% |
| Liz | 9/10 | 2828 days | 4% |
| Samantha H. | 9/10 | 2859 days | 4% |
| Jolanda | 10/10 | 2920 days | 4% |
| Kenza | 8/10 | 2920 days | 3% |
| Annika Schmitt | 5/10 | 3134 days | 2% |
| S Weslake | 8/10 | 3134 days | 3% |
| Clara Rawlings | 10/10 | 3150 days | 3% |
| Manon Moreno | 2/10 | 3184 days | 1% |
| Tay Dao Han | 8/10 | 3207 days | 3% |
| Paul and Paula | 9/10 | 3229 days | 3% |
| Grainne Phelan | 6/10 | 3479 days | 2% |
| Nikolaj Lambertsen | 10/10 | 3496 days | 2% |
| Kerry Lee | 9/10 | 3498 days | 2% |
| Nikki K | 10/10 | 3499 days | 2% |
| Jason Perks | 9/10 | 3505 days | 2% |
| Joe Hopkins | 6/10 | 3556 days | 2% |
| Roeland Driessen | 8/10 | 3558 days | 2% |
| Rebecca Lindsey | 7/10 | 3558 days | 2% |
| Martine Baars | 8/10 | 3562 days | 2% |
| Daniel Bross | 9/10 | 3600 days | 2% |
| Liam Stace | 7/10 | 3619 days | 2% |
| Joanne Woo | 7/10 | 3619 days | 2% |
| Michelle Klein | 9/10 | 3650 days | 2% |
| Sachiko | 7/10 | 3693 days | 2% |
| Stuart Jeffrey | 8/10 | 3711 days | 2% |
| Abigail Ang | 9/10 | 3772 days | 1% |
| Andrik | 7/10 | 3830 days | 1% |
| Kristine Hornblow | 9/10 | 3833 days | 1% |
| David Elliott | 7/10 | 3833 days | 1% |
| Christian Gosslar | 8/10 | 3833 days | 1% |
| Sharon | 7/10 | 3845 days | 1% |
| jay | 9/10 | 3864 days | 1% |
| Estelle Daniel | 8/10 | 3866 days | 1% |
| Gilles Andrieu | 7/10 | 3874 days | 1% |
| Blake Boles | 10/10 | 3893 days | 1% |
| Jacqui Hutchins | 10/10 | 3903 days | 1% |
| Glinys Weller | 7/10 | 3910 days | 1% |
| Jennifer Northey | 8/10 | 3924 days | 1% |
| Charlotte Demasieres | 8/10 | 3924 days | 1% |
| Rujing Lu | 8/10 | 3924 days | 1% |
| Christy Stead | 9/10 | 3926 days | 1% |
| Richard Kirby | 9/10 | 3955 days | 1% |
| Chiara Leto | 9/10 | 3955 days | 1% |
| Michael | 9/10 | 3989 days | 1% |
| Karmen Bond | 10/10 | 4013 days | 1% |
| Raj chittoo | 9/10 | 4016 days | 1% |
| Aaron Soh | 8/10 | 4028 days | 1% |
| Pamela Ide | 10/10 | 4046 days | 1% |
| Ceri Davies | 10/10 | 4061 days | 1% |
| Yvonne Wu | 8/10 | 4169 days | 0% |
| Chris Read | 8/10 | 4174 days | 0% |
| Tomáš Bžatek | 6/10 | 4200 days | 0% |
| Christop Grepper | 8/10 | 4217 days | 0% |
| Regula Hammer | 8/10 | 4217 days | 0% |
| Julia | 8/10 | 4230 days | 0% |
| Christine Andersen | 10/10 | 4230 days | 0% |
| Averil Brown | 9/10 | 4255 days | 0% |
| Helen P | 10/10 | 4270 days | 0% |
| Rebecca Weight | 9/10 | 4281 days | 0% |
| Steve | 9/10 | 4288 days | 0% |
| Ang and Scott Jermyn | 7/10 | 4289 days | 0% |
| Tanneke Lyppens | 10/10 | 4295 days | 0% |
| Sidney Stokkers | 8/10 | 4350 days | 0% |
| Cynthia Campbell | 10/10 | 4503 days | 1% |
| Lindsay Berquist | 8/10 | 4534 days | 1% |
| Gillian Scott | 9/10 | 4593 days | 1% |
| Jason MacLeod | 9/10 | 4595 days | 1% |
| Brita Topp | 9/10 | 4595 days | 1% |
| Eva-Maria Krueger | 8/10 | 4595 days | 1% |
| Henrik Suefke | 10/10 | 4617 days | 1% |
| Julia Kallenbach | 10/10 | 4640 days | 1% |
| Flo Sexton | 10/10 | 4653 days | 1% |
| Gill Odell | 9/10 | 4654 days | 1% |
| Sharon Liberman | 10/10 | 4654 days | 1% |
| K. H. | 10/10 | 4685 days | 1% |
| Jonathan | 8/10 | 4746 days | 1% |
| Stefan B | 10/10 | 4868 days | 1% |
| MadeinNewZealand | 10/10 | 4899 days | 1% |
| M Morgan | 6/10 | 4929 days | 1% |
| Lea Scheuvens | 9/10 | 4950 days | 1% |
| Toomas Viilus | 7/10 | 4956 days | 1% |
| Maarja | 8/10 | 4956 days | 1% |
| Chantal Mortel | 8/10 | 4965 days | 1% |
| Petterogmona | 9/10 | 5019 days | 1% |
| rich kiimmii | 9/10 | 5019 days | 1% |
| Barbara Lee | 4/10 | 5019 days | 1% |
| vtjm | 9/10 | 5019 days | 1% |
| Tane Brown | 9/10 | 5019 days | 1% |
| Ted Pointing | 8/10 | 5019 days | 1% |
| Marjo Cousijn | 9/10 | 5067 days | 1% |
| timbo81 | 10/10 | 5111 days | 1% |
| suzan107 | 10/10 | 5294 days | 1% |
| Dovis Heinemann | 10/10 | 5309 days | 1% |
| sidcupjon | 8/10 | 5325 days | 1% |
| Mike & Julia Stone | 9/10 | 5330 days | 1% |
| John Hughes | 7/10 | 5346 days | 1% |
| Des & Ann Bidwell | 7/10 | 5349 days | 1% |
| Carel | 7/10 | 5351 days | 1% |
| Josh | 9/10 | 5428 days | 1% |
| bushman | 3/10 | 5446 days | 1% |
| Ken Talan | 10/10 | 5656 days | 1% |
| cassie | 10/10 | 5660 days | 1% |
| Sebastian Wiesinger | 10/10 | 5671 days | 1% |
| Helen Evans | 9/10 | 5674 days | 1% |
| Oppenoorth | 9/10 | 5679 days | 1% |
| Michael Long | 9/10 | 5684 days | 1% |
| henriket | 10/10 | 5685 days | 1% |
| Laurent Michon | 9/10 | 5689 days | 1% |
| Simon Vickers | 9/10 | 5690 days | 1% |
| Ini & Cees | 8/10 | 5693 days | 1% |
| Cesar | 8/10 | 5696 days | 1% |
| Jennie McIver | 10/10 | 5706 days | 1% |
| Rolf Homeyer | 8/10 | 5710 days | 1% |
| Echst Daniela | 10/10 | 5714 days | 1% |
| MrsB | 10/10 | 5719 days | 1% |
| chrissie2011 | 10/10 | 5750 days | 1% |
| Chris | 8/10 | 5969 days | 1% |
| Sabine | 8/10 | 5969 days | 1% |
| rinusm | 8/10 | 5992 days | 1% |
| saraswitzer | 9/10 | 6025 days | 1% |
| Peter G | 8/10 | 6050 days | 1% |
| Chris Helms | 8/10 | 6050 days | 1% |
| Tony Geens | 8/10 | 6057 days | 1% |
| Kaddi & Grego | 8/10 | 6057 days | 1% |
| Nicky and Andy Prescott | 8/10 | 6058 days | 1% |
| Matthiis & Femke | 7/10 | 6063 days | 1% |
| Thirza & Roeland | 9/10 | 6063 days | 1% |
| M Sicard | 9/10 | 6066 days | 1% |
| Mathias | 10/10 | 6071 days | 1% |
| Jamie | 8/10 | 6076 days | 1% |
| Bouwma | 8/10 | 6077 days | 1% |
| Paul | 9/10 | 6080 days | 1% |
| Pauline Morritt | 8/10 | 6082 days | 1% |
| Stephanie K | 9/10 | 6097 days | 1% |
| Conor Coyle | 7/10 | 6101 days | 1% |
| chumfft | 8/10 | 6115 days | 1% |
| martinab | 10/10 | 6130 days | 1% |
| Alan Riley | 9/10 | 6158 days | 1% |
| Ann Riley | 10/10 | 6158 days | 1% |
| NicolaW | 9/10 | 6382 days | 1% |
| Philipp | 9/10 | 6390 days | 1% |
| Heide | 8/10 | 6393 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
3.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.