G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
164 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 166 reviews. There are 164 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 44 |
|
27% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.45% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.45% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kadir | 10/10 | 585 days | 100% |
| Lucy | 10/10 | 585 days | 100% |
| Rey Salatandol | 3/10 | 647 days | 51% |
| Unhappy camper | 5/10 | 891 days | 52% |
| Steve | 7/10 | 951 days | 56% |
| Cathrine | 4/10 | 982 days | 37% |
| Katy | 10/10 | 982 days | 57% |
| Courtney Gearhart | 10/10 | 1316 days | 24% |
| Lauren | 10/10 | 1316 days | 24% |
| Anita James | 10/10 | 1865 days | 6% |
| Antoine | 9/10 | 2077 days | 5% |
| Nadia McKay | 10/10 | 2169 days | 5% |
| Nickimay | 9/10 | 2169 days | 5% |
| Vis | 10/10 | 2230 days | 5% |
| Lukas | 9/10 | 2412 days | 5% |
| Chris | 9/10 | 2443 days | 5% |
| Marjolein | 10/10 | 2474 days | 5% |
| Brooke | 6/10 | 2474 days | 4% |
| Tilly Watermeyer | 6/10 | 2474 days | 4% |
| K&KRahimi | 10/10 | 2504 days | 4% |
| Kiwi | 7/10 | 2808 days | 3% |
| taela_phillips@hotmail.com | 6/10 | 2808 days | 3% |
| Liz | 9/10 | 2808 days | 4% |
| Samantha H. | 9/10 | 2839 days | 4% |
| Jolanda | 10/10 | 2900 days | 3% |
| Kenza | 8/10 | 2900 days | 3% |
| Annika Schmitt | 5/10 | 3114 days | 2% |
| S Weslake | 8/10 | 3114 days | 3% |
| Clara Rawlings | 10/10 | 3130 days | 3% |
| Manon Moreno | 2/10 | 3164 days | 1% |
| Tay Dao Han | 8/10 | 3187 days | 3% |
| Paul and Paula | 9/10 | 3209 days | 3% |
| Grainne Phelan | 6/10 | 3459 days | 2% |
| Nikolaj Lambertsen | 10/10 | 3476 days | 2% |
| Kerry Lee | 9/10 | 3478 days | 2% |
| Nikki K | 10/10 | 3478 days | 2% |
| Jason Perks | 9/10 | 3485 days | 2% |
| Joe Hopkins | 6/10 | 3536 days | 2% |
| Roeland Driessen | 8/10 | 3537 days | 2% |
| Rebecca Lindsey | 7/10 | 3537 days | 2% |
| Martine Baars | 8/10 | 3542 days | 2% |
| Daniel Bross | 9/10 | 3580 days | 2% |
| Liam Stace | 7/10 | 3598 days | 2% |
| Joanne Woo | 7/10 | 3598 days | 2% |
| Michelle Klein | 9/10 | 3629 days | 2% |
| Sachiko | 7/10 | 3673 days | 1% |
| Stuart Jeffrey | 8/10 | 3690 days | 2% |
| Abigail Ang | 9/10 | 3751 days | 1% |
| Andrik | 7/10 | 3810 days | 1% |
| Kristine Hornblow | 9/10 | 3812 days | 1% |
| David Elliott | 7/10 | 3812 days | 1% |
| Christian Gosslar | 8/10 | 3812 days | 1% |
| Sharon | 7/10 | 3825 days | 1% |
| jay | 9/10 | 3843 days | 1% |
| Estelle Daniel | 8/10 | 3846 days | 1% |
| Gilles Andrieu | 7/10 | 3854 days | 1% |
| Blake Boles | 10/10 | 3872 days | 1% |
| Jacqui Hutchins | 10/10 | 3883 days | 1% |
| Glinys Weller | 7/10 | 3890 days | 1% |
| Jennifer Northey | 8/10 | 3903 days | 1% |
| Charlotte Demasieres | 8/10 | 3904 days | 1% |
| Rujing Lu | 8/10 | 3904 days | 1% |
| Christy Stead | 9/10 | 3906 days | 1% |
| Richard Kirby | 9/10 | 3934 days | 1% |
| Chiara Leto | 9/10 | 3934 days | 1% |
| Michael | 9/10 | 3969 days | 1% |
| Karmen Bond | 10/10 | 3993 days | 1% |
| Raj chittoo | 9/10 | 3995 days | 1% |
| Aaron Soh | 8/10 | 4008 days | 1% |
| Pamela Ide | 10/10 | 4026 days | 1% |
| Ceri Davies | 10/10 | 4041 days | 1% |
| Yvonne Wu | 8/10 | 4148 days | 0% |
| Chris Read | 8/10 | 4154 days | 0% |
| Tomáš Bžatek | 6/10 | 4180 days | 0% |
| Christop Grepper | 8/10 | 4197 days | 0% |
| Regula Hammer | 8/10 | 4197 days | 0% |
| Julia | 8/10 | 4209 days | 0% |
| Christine Andersen | 10/10 | 4209 days | 0% |
| Averil Brown | 9/10 | 4235 days | 0% |
| Helen P | 10/10 | 4250 days | 0% |
| Rebecca Weight | 9/10 | 4261 days | 0% |
| Steve | 9/10 | 4268 days | 0% |
| Ang and Scott Jermyn | 7/10 | 4269 days | 0% |
| Tanneke Lyppens | 10/10 | 4275 days | 0% |
| Sidney Stokkers | 8/10 | 4329 days | 0% |
| Cynthia Campbell | 10/10 | 4483 days | 1% |
| Lindsay Berquist | 8/10 | 4514 days | 1% |
| Gillian Scott | 9/10 | 4573 days | 1% |
| Jason MacLeod | 9/10 | 4575 days | 1% |
| Brita Topp | 9/10 | 4575 days | 1% |
| Eva-Maria Krueger | 8/10 | 4575 days | 1% |
| Henrik Suefke | 10/10 | 4597 days | 1% |
| Julia Kallenbach | 10/10 | 4620 days | 1% |
| Flo Sexton | 10/10 | 4633 days | 1% |
| Gill Odell | 9/10 | 4634 days | 1% |
| Sharon Liberman | 10/10 | 4634 days | 1% |
| K. H. | 10/10 | 4665 days | 1% |
| Jonathan | 8/10 | 4726 days | 1% |
| Stefan B | 10/10 | 4848 days | 1% |
| MadeinNewZealand | 10/10 | 4879 days | 1% |
| M Morgan | 6/10 | 4909 days | 1% |
| Lea Scheuvens | 9/10 | 4930 days | 1% |
| Toomas Viilus | 7/10 | 4936 days | 1% |
| Maarja | 8/10 | 4936 days | 1% |
| Chantal Mortel | 8/10 | 4945 days | 1% |
| Petterogmona | 9/10 | 4999 days | 1% |
| rich kiimmii | 9/10 | 4999 days | 1% |
| Barbara Lee | 4/10 | 4999 days | 1% |
| vtjm | 9/10 | 4999 days | 1% |
| Tane Brown | 9/10 | 4999 days | 1% |
| Ted Pointing | 8/10 | 4999 days | 1% |
| Marjo Cousijn | 9/10 | 5047 days | 1% |
| timbo81 | 10/10 | 5091 days | 1% |
| suzan107 | 10/10 | 5274 days | 1% |
| Dovis Heinemann | 10/10 | 5289 days | 1% |
| sidcupjon | 8/10 | 5305 days | 1% |
| Mike & Julia Stone | 9/10 | 5310 days | 1% |
| John Hughes | 7/10 | 5326 days | 1% |
| Des & Ann Bidwell | 7/10 | 5329 days | 1% |
| Carel | 7/10 | 5331 days | 1% |
| Josh | 9/10 | 5408 days | 1% |
| bushman | 3/10 | 5426 days | 1% |
| Ken Talan | 10/10 | 5636 days | 1% |
| cassie | 10/10 | 5640 days | 1% |
| Sebastian Wiesinger | 10/10 | 5651 days | 1% |
| Helen Evans | 9/10 | 5654 days | 1% |
| Oppenoorth | 9/10 | 5659 days | 1% |
| Michael Long | 9/10 | 5664 days | 1% |
| henriket | 10/10 | 5665 days | 1% |
| Laurent Michon | 9/10 | 5669 days | 1% |
| Simon Vickers | 9/10 | 5670 days | 1% |
| Ini & Cees | 8/10 | 5673 days | 1% |
| Cesar | 8/10 | 5676 days | 1% |
| Jennie McIver | 10/10 | 5686 days | 1% |
| Rolf Homeyer | 8/10 | 5690 days | 1% |
| Echst Daniela | 10/10 | 5694 days | 1% |
| MrsB | 10/10 | 5699 days | 1% |
| chrissie2011 | 10/10 | 5730 days | 1% |
| Chris | 8/10 | 5949 days | 1% |
| Sabine | 8/10 | 5949 days | 1% |
| rinusm | 8/10 | 5972 days | 1% |
| saraswitzer | 9/10 | 6005 days | 1% |
| Peter G | 8/10 | 6030 days | 1% |
| Chris Helms | 8/10 | 6030 days | 1% |
| Tony Geens | 8/10 | 6037 days | 1% |
| Kaddi & Grego | 8/10 | 6037 days | 1% |
| Nicky and Andy Prescott | 8/10 | 6038 days | 1% |
| Matthiis & Femke | 7/10 | 6043 days | 1% |
| Thirza & Roeland | 9/10 | 6043 days | 1% |
| M Sicard | 9/10 | 6046 days | 1% |
| Mathias | 10/10 | 6051 days | 1% |
| Jamie | 8/10 | 6056 days | 1% |
| Bouwma | 8/10 | 6057 days | 1% |
| Paul | 9/10 | 6060 days | 1% |
| Pauline Morritt | 8/10 | 6062 days | 1% |
| Stephanie K | 9/10 | 6077 days | 1% |
| Conor Coyle | 7/10 | 6081 days | 1% |
| chumfft | 8/10 | 6095 days | 1% |
| martinab | 10/10 | 6110 days | 1% |
| Alan Riley | 9/10 | 6138 days | 1% |
| Ann Riley | 10/10 | 6138 days | 1% |
| NicolaW | 9/10 | 6362 days | 1% |
| Philipp | 9/10 | 6370 days | 1% |
| Heide | 8/10 | 6373 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
3.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.