Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
161 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 163 reviews. There are 161 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
26% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.60% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.60% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy camper | 5/10 | 250 days | 79% |
| Steve | 7/10 | 310 days | 94% |
| Cathrine | 4/10 | 341 days | 65% |
| Katy | 10/10 | 341 days | 100% |
| Courtney Gearhart | 10/10 | 675 days | 79% |
| Lauren | 10/10 | 675 days | 79% |
| Anita James | 10/10 | 1224 days | 27% |
| Antoine | 9/10 | 1436 days | 14% |
| Nadia McKay | 10/10 | 1528 days | 11% |
| Nickimay | 9/10 | 1528 days | 11% |
| Vis | 10/10 | 1589 days | 9% |
| Lukas | 9/10 | 1771 days | 5% |
| Chris | 9/10 | 1802 days | 5% |
| Marjolein | 10/10 | 1833 days | 5% |
| Brooke | 6/10 | 1833 days | 5% |
| Tilly Watermeyer | 6/10 | 1833 days | 5% |
| K&KRahimi | 10/10 | 1863 days | 5% |
| Kiwi | 7/10 | 2167 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2167 days | 4% |
| Liz | 9/10 | 2167 days | 5% |
| Samantha H. | 9/10 | 2198 days | 4% |
| Jolanda | 10/10 | 2259 days | 4% |
| Kenza | 8/10 | 2259 days | 4% |
| Annika Schmitt | 5/10 | 2473 days | 3% |
| S Weslake | 8/10 | 2473 days | 4% |
| Clara Rawlings | 10/10 | 2489 days | 4% |
| Manon Moreno | 2/10 | 2523 days | 1% |
| Tay Dao Han | 8/10 | 2546 days | 4% |
| Paul and Paula | 9/10 | 2568 days | 4% |
| Grainne Phelan | 6/10 | 2818 days | 3% |
| Nikolaj Lambertsen | 10/10 | 2835 days | 3% |
| Kerry Lee | 9/10 | 2837 days | 3% |
| Nikki K | 10/10 | 2838 days | 3% |
| Jason Perks | 9/10 | 2844 days | 3% |
| Joe Hopkins | 6/10 | 2895 days | 3% |
| Roeland Driessen | 8/10 | 2897 days | 3% |
| Rebecca Lindsey | 7/10 | 2897 days | 3% |
| Martine Baars | 8/10 | 2901 days | 3% |
| Daniel Bross | 9/10 | 2939 days | 3% |
| Liam Stace | 7/10 | 2958 days | 3% |
| Joanne Woo | 7/10 | 2958 days | 3% |
| Michelle Klein | 9/10 | 2989 days | 3% |
| Sachiko | 7/10 | 3032 days | 3% |
| Stuart Jeffrey | 8/10 | 3050 days | 3% |
| Abigail Ang | 9/10 | 3111 days | 3% |
| Andrik | 7/10 | 3169 days | 2% |
| Kristine Hornblow | 9/10 | 3172 days | 2% |
| David Elliott | 7/10 | 3172 days | 2% |
| Christian Gosslar | 8/10 | 3172 days | 2% |
| Sharon | 7/10 | 3184 days | 2% |
| jay | 9/10 | 3203 days | 2% |
| Estelle Daniel | 8/10 | 3205 days | 2% |
| Gilles Andrieu | 7/10 | 3213 days | 2% |
| Blake Boles | 10/10 | 3232 days | 2% |
| Jacqui Hutchins | 10/10 | 3242 days | 2% |
| Glinys Weller | 7/10 | 3249 days | 2% |
| Jennifer Northey | 8/10 | 3263 days | 2% |
| Charlotte Demasieres | 8/10 | 3263 days | 2% |
| Rujing Lu | 8/10 | 3263 days | 2% |
| Christy Stead | 9/10 | 3265 days | 2% |
| Richard Kirby | 9/10 | 3294 days | 2% |
| Chiara Leto | 9/10 | 3294 days | 2% |
| Michael | 9/10 | 3328 days | 2% |
| Karmen Bond | 10/10 | 3352 days | 2% |
| Raj chittoo | 9/10 | 3355 days | 2% |
| Aaron Soh | 8/10 | 3367 days | 2% |
| Pamela Ide | 10/10 | 3385 days | 2% |
| Ceri Davies | 10/10 | 3400 days | 2% |
| Yvonne Wu | 8/10 | 3508 days | 2% |
| Chris Read | 8/10 | 3513 days | 2% |
| Tomáš Bžatek | 6/10 | 3539 days | 1% |
| Christop Grepper | 8/10 | 3556 days | 1% |
| Regula Hammer | 8/10 | 3556 days | 1% |
| Julia | 8/10 | 3569 days | 2% |
| Christine Andersen | 10/10 | 3569 days | 2% |
| Averil Brown | 9/10 | 3594 days | 2% |
| Helen P | 10/10 | 3609 days | 2% |
| Rebecca Weight | 9/10 | 3620 days | 2% |
| Steve | 9/10 | 3627 days | 2% |
| Ang and Scott Jermyn | 7/10 | 3628 days | 1% |
| Tanneke Lyppens | 10/10 | 3634 days | 2% |
| Sidney Stokkers | 8/10 | 3689 days | 1% |
| Cynthia Campbell | 10/10 | 3842 days | 1% |
| Lindsay Berquist | 8/10 | 3873 days | 1% |
| Gillian Scott | 9/10 | 3932 days | 1% |
| Jason MacLeod | 9/10 | 3934 days | 1% |
| Brita Topp | 9/10 | 3934 days | 1% |
| Eva-Maria Krueger | 8/10 | 3934 days | 1% |
| Henrik Suefke | 10/10 | 3956 days | 1% |
| Julia Kallenbach | 10/10 | 3979 days | 1% |
| Flo Sexton | 10/10 | 3992 days | 1% |
| Gill Odell | 9/10 | 3993 days | 1% |
| Sharon Liberman | 10/10 | 3993 days | 1% |
| K. H. | 10/10 | 4024 days | 1% |
| Jonathan | 8/10 | 4085 days | 1% |
| Stefan B | 10/10 | 4207 days | 0% |
| MadeinNewZealand | 10/10 | 4238 days | 0% |
| M Morgan | 6/10 | 4268 days | 0% |
| Lea Scheuvens | 9/10 | 4289 days | 0% |
| Toomas Viilus | 7/10 | 4295 days | 0% |
| Maarja | 8/10 | 4295 days | 0% |
| Chantal Mortel | 8/10 | 4304 days | 0% |
| Petterogmona | 9/10 | 4358 days | 0% |
| rich kiimmii | 9/10 | 4358 days | 0% |
| Barbara Lee | 4/10 | 4358 days | 0% |
| vtjm | 9/10 | 4358 days | 0% |
| Tane Brown | 9/10 | 4358 days | 0% |
| Ted Pointing | 8/10 | 4358 days | 0% |
| Marjo Cousijn | 9/10 | 4406 days | 1% |
| timbo81 | 10/10 | 4450 days | 1% |
| suzan107 | 10/10 | 4633 days | 1% |
| Dovis Heinemann | 10/10 | 4648 days | 1% |
| sidcupjon | 8/10 | 4664 days | 1% |
| Mike & Julia Stone | 9/10 | 4669 days | 1% |
| John Hughes | 7/10 | 4685 days | 1% |
| Des & Ann Bidwell | 7/10 | 4688 days | 1% |
| Carel | 7/10 | 4690 days | 1% |
| Josh | 9/10 | 4767 days | 1% |
| bushman | 3/10 | 4785 days | 1% |
| Ken Talan | 10/10 | 4995 days | 1% |
| cassie | 10/10 | 4999 days | 1% |
| Sebastian Wiesinger | 10/10 | 5010 days | 1% |
| Helen Evans | 9/10 | 5013 days | 1% |
| Oppenoorth | 9/10 | 5018 days | 1% |
| Michael Long | 9/10 | 5023 days | 1% |
| henriket | 10/10 | 5024 days | 1% |
| Laurent Michon | 9/10 | 5028 days | 1% |
| Simon Vickers | 9/10 | 5029 days | 1% |
| Ini & Cees | 8/10 | 5032 days | 1% |
| Cesar | 8/10 | 5035 days | 1% |
| Jennie McIver | 10/10 | 5045 days | 1% |
| Rolf Homeyer | 8/10 | 5049 days | 1% |
| Echst Daniela | 10/10 | 5053 days | 1% |
| MrsB | 10/10 | 5058 days | 1% |
| chrissie2011 | 10/10 | 5089 days | 1% |
| Chris | 8/10 | 5308 days | 1% |
| Sabine | 8/10 | 5308 days | 1% |
| rinusm | 8/10 | 5331 days | 1% |
| saraswitzer | 9/10 | 5364 days | 1% |
| Peter G | 8/10 | 5389 days | 1% |
| Chris Helms | 8/10 | 5389 days | 1% |
| Tony Geens | 8/10 | 5396 days | 1% |
| Kaddi & Grego | 8/10 | 5396 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5397 days | 1% |
| Matthiis & Femke | 7/10 | 5402 days | 1% |
| Thirza & Roeland | 9/10 | 5402 days | 1% |
| M Sicard | 9/10 | 5405 days | 1% |
| Mathias | 10/10 | 5410 days | 1% |
| Jamie | 8/10 | 5415 days | 1% |
| Bouwma | 8/10 | 5416 days | 1% |
| Paul | 9/10 | 5419 days | 1% |
| Pauline Morritt | 8/10 | 5421 days | 1% |
| Stephanie K | 9/10 | 5436 days | 1% |
| Conor Coyle | 7/10 | 5440 days | 1% |
| chumfft | 8/10 | 5454 days | 1% |
| martinab | 10/10 | 5469 days | 1% |
| Alan Riley | 9/10 | 5497 days | 1% |
| Ann Riley | 10/10 | 5497 days | 1% |
| NicolaW | 9/10 | 5721 days | 1% |
| Philipp | 9/10 | 5729 days | 1% |
| Heide | 8/10 | 5732 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
3.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.