Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
164 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 166 reviews. There are 164 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 44 |
|
27% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.45% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.45% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kadir | 10/10 | 646 days | 100% |
| Lucy | 10/10 | 646 days | 100% |
| Rey Salatandol | 3/10 | 708 days | 51% |
| Unhappy camper | 5/10 | 952 days | 48% |
| Steve | 7/10 | 1012 days | 52% |
| Cathrine | 4/10 | 1043 days | 34% |
| Katy | 10/10 | 1043 days | 52% |
| Courtney Gearhart | 10/10 | 1377 days | 22% |
| Lauren | 10/10 | 1377 days | 22% |
| Anita James | 10/10 | 1926 days | 6% |
| Antoine | 9/10 | 2138 days | 6% |
| Nadia McKay | 10/10 | 2230 days | 5% |
| Nickimay | 9/10 | 2230 days | 5% |
| Vis | 10/10 | 2291 days | 5% |
| Lukas | 9/10 | 2473 days | 5% |
| Chris | 9/10 | 2504 days | 5% |
| Marjolein | 10/10 | 2535 days | 5% |
| Brooke | 6/10 | 2535 days | 4% |
| Tilly Watermeyer | 6/10 | 2535 days | 4% |
| K&KRahimi | 10/10 | 2565 days | 5% |
| Kiwi | 7/10 | 2869 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2869 days | 3% |
| Liz | 9/10 | 2869 days | 4% |
| Samantha H. | 9/10 | 2900 days | 4% |
| Jolanda | 10/10 | 2961 days | 4% |
| Kenza | 8/10 | 2961 days | 3% |
| Annika Schmitt | 5/10 | 3175 days | 2% |
| S Weslake | 8/10 | 3175 days | 3% |
| Clara Rawlings | 10/10 | 3191 days | 3% |
| Manon Moreno | 2/10 | 3225 days | 1% |
| Tay Dao Han | 8/10 | 3248 days | 3% |
| Paul and Paula | 9/10 | 3270 days | 3% |
| Grainne Phelan | 6/10 | 3520 days | 2% |
| Nikolaj Lambertsen | 10/10 | 3537 days | 2% |
| Kerry Lee | 9/10 | 3539 days | 2% |
| Nikki K | 10/10 | 3539 days | 2% |
| Jason Perks | 9/10 | 3546 days | 2% |
| Joe Hopkins | 6/10 | 3597 days | 2% |
| Roeland Driessen | 8/10 | 3598 days | 2% |
| Rebecca Lindsey | 7/10 | 3598 days | 2% |
| Martine Baars | 8/10 | 3603 days | 2% |
| Daniel Bross | 9/10 | 3641 days | 2% |
| Liam Stace | 7/10 | 3659 days | 2% |
| Joanne Woo | 7/10 | 3659 days | 2% |
| Michelle Klein | 9/10 | 3690 days | 2% |
| Sachiko | 7/10 | 3734 days | 1% |
| Stuart Jeffrey | 8/10 | 3751 days | 1% |
| Abigail Ang | 9/10 | 3812 days | 1% |
| Andrik | 7/10 | 3871 days | 1% |
| Kristine Hornblow | 9/10 | 3873 days | 1% |
| David Elliott | 7/10 | 3873 days | 1% |
| Christian Gosslar | 8/10 | 3873 days | 1% |
| Sharon | 7/10 | 3886 days | 1% |
| jay | 9/10 | 3904 days | 1% |
| Estelle Daniel | 8/10 | 3907 days | 1% |
| Gilles Andrieu | 7/10 | 3915 days | 1% |
| Blake Boles | 10/10 | 3933 days | 1% |
| Jacqui Hutchins | 10/10 | 3944 days | 1% |
| Glinys Weller | 7/10 | 3951 days | 1% |
| Jennifer Northey | 8/10 | 3964 days | 1% |
| Charlotte Demasieres | 8/10 | 3965 days | 1% |
| Rujing Lu | 8/10 | 3965 days | 1% |
| Christy Stead | 9/10 | 3967 days | 1% |
| Richard Kirby | 9/10 | 3995 days | 1% |
| Chiara Leto | 9/10 | 3995 days | 1% |
| Michael | 9/10 | 4030 days | 1% |
| Karmen Bond | 10/10 | 4054 days | 1% |
| Raj chittoo | 9/10 | 4056 days | 1% |
| Aaron Soh | 8/10 | 4069 days | 1% |
| Pamela Ide | 10/10 | 4087 days | 1% |
| Ceri Davies | 10/10 | 4102 days | 1% |
| Yvonne Wu | 8/10 | 4209 days | 0% |
| Chris Read | 8/10 | 4215 days | 0% |
| Tomáš Bžatek | 6/10 | 4241 days | 0% |
| Christop Grepper | 8/10 | 4258 days | 0% |
| Regula Hammer | 8/10 | 4258 days | 0% |
| Julia | 8/10 | 4270 days | 0% |
| Christine Andersen | 10/10 | 4270 days | 0% |
| Averil Brown | 9/10 | 4296 days | 0% |
| Helen P | 10/10 | 4311 days | 0% |
| Rebecca Weight | 9/10 | 4322 days | 0% |
| Steve | 9/10 | 4329 days | 0% |
| Ang and Scott Jermyn | 7/10 | 4330 days | 0% |
| Tanneke Lyppens | 10/10 | 4336 days | 0% |
| Sidney Stokkers | 8/10 | 4390 days | 1% |
| Cynthia Campbell | 10/10 | 4544 days | 1% |
| Lindsay Berquist | 8/10 | 4575 days | 1% |
| Gillian Scott | 9/10 | 4634 days | 1% |
| Jason MacLeod | 9/10 | 4636 days | 1% |
| Brita Topp | 9/10 | 4636 days | 1% |
| Eva-Maria Krueger | 8/10 | 4636 days | 1% |
| Henrik Suefke | 10/10 | 4658 days | 1% |
| Julia Kallenbach | 10/10 | 4681 days | 1% |
| Flo Sexton | 10/10 | 4694 days | 1% |
| Gill Odell | 9/10 | 4695 days | 1% |
| Sharon Liberman | 10/10 | 4695 days | 1% |
| K. H. | 10/10 | 4726 days | 1% |
| Jonathan | 8/10 | 4787 days | 1% |
| Stefan B | 10/10 | 4909 days | 1% |
| MadeinNewZealand | 10/10 | 4940 days | 1% |
| M Morgan | 6/10 | 4970 days | 1% |
| Lea Scheuvens | 9/10 | 4991 days | 1% |
| Toomas Viilus | 7/10 | 4997 days | 1% |
| Maarja | 8/10 | 4997 days | 1% |
| Chantal Mortel | 8/10 | 5006 days | 1% |
| Petterogmona | 9/10 | 5060 days | 1% |
| rich kiimmii | 9/10 | 5060 days | 1% |
| Barbara Lee | 4/10 | 5060 days | 1% |
| vtjm | 9/10 | 5060 days | 1% |
| Tane Brown | 9/10 | 5060 days | 1% |
| Ted Pointing | 8/10 | 5060 days | 1% |
| Marjo Cousijn | 9/10 | 5108 days | 1% |
| timbo81 | 10/10 | 5152 days | 1% |
| suzan107 | 10/10 | 5335 days | 1% |
| Dovis Heinemann | 10/10 | 5350 days | 1% |
| sidcupjon | 8/10 | 5366 days | 1% |
| Mike & Julia Stone | 9/10 | 5371 days | 1% |
| John Hughes | 7/10 | 5387 days | 1% |
| Des & Ann Bidwell | 7/10 | 5390 days | 1% |
| Carel | 7/10 | 5392 days | 1% |
| Josh | 9/10 | 5469 days | 1% |
| bushman | 3/10 | 5487 days | 1% |
| Ken Talan | 10/10 | 5697 days | 1% |
| cassie | 10/10 | 5701 days | 1% |
| Sebastian Wiesinger | 10/10 | 5712 days | 1% |
| Helen Evans | 9/10 | 5715 days | 1% |
| Oppenoorth | 9/10 | 5720 days | 1% |
| Michael Long | 9/10 | 5725 days | 1% |
| henriket | 10/10 | 5726 days | 1% |
| Laurent Michon | 9/10 | 5730 days | 1% |
| Simon Vickers | 9/10 | 5731 days | 1% |
| Ini & Cees | 8/10 | 5734 days | 1% |
| Cesar | 8/10 | 5737 days | 1% |
| Jennie McIver | 10/10 | 5747 days | 1% |
| Rolf Homeyer | 8/10 | 5751 days | 1% |
| Echst Daniela | 10/10 | 5755 days | 1% |
| MrsB | 10/10 | 5760 days | 1% |
| chrissie2011 | 10/10 | 5791 days | 1% |
| Chris | 8/10 | 6010 days | 1% |
| Sabine | 8/10 | 6010 days | 1% |
| rinusm | 8/10 | 6033 days | 1% |
| saraswitzer | 9/10 | 6066 days | 1% |
| Peter G | 8/10 | 6091 days | 1% |
| Chris Helms | 8/10 | 6091 days | 1% |
| Tony Geens | 8/10 | 6098 days | 1% |
| Kaddi & Grego | 8/10 | 6098 days | 1% |
| Nicky and Andy Prescott | 8/10 | 6099 days | 1% |
| Matthiis & Femke | 7/10 | 6104 days | 1% |
| Thirza & Roeland | 9/10 | 6104 days | 1% |
| M Sicard | 9/10 | 6107 days | 1% |
| Mathias | 10/10 | 6112 days | 1% |
| Jamie | 8/10 | 6117 days | 1% |
| Bouwma | 8/10 | 6118 days | 1% |
| Paul | 9/10 | 6121 days | 1% |
| Pauline Morritt | 8/10 | 6123 days | 1% |
| Stephanie K | 9/10 | 6138 days | 1% |
| Conor Coyle | 7/10 | 6142 days | 1% |
| chumfft | 8/10 | 6156 days | 1% |
| martinab | 10/10 | 6171 days | 1% |
| Alan Riley | 9/10 | 6199 days | 1% |
| Ann Riley | 10/10 | 6199 days | 1% |
| NicolaW | 9/10 | 6423 days | 1% |
| Philipp | 9/10 | 6431 days | 1% |
| Heide | 8/10 | 6434 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
3.58% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.