G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Canyonz Adventure Company.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Canyonz Adventure Company
Valid Reviews
97 Valid Reviews
The Canyonz Adventure Company experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
89% |
| 9/10 | 9 |
|
9% |
| 8/10 | 2 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.66% Average
The raw data average (mean) for all the Canyonz Adventure Company valid reviews is 98.66% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
50% |
| 9/10 | 5 |
|
42% |
| 8/10 | 1 |
|
8% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
94.17% Average
The raw data average (mean) for all the Canyonz Adventure Company face-to-face reviews is 94.17% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Coline | 10/10 | 509 days | 100% |
| Manuel Navarro | 10/10 | 509 days | 100% |
| Marcus Weldon | 10/10 | 601 days | 93% |
| Jonas Ho | 10/10 | 813 days | 73% |
| Jay F | 10/10 | 813 days | 73% |
| Rachael | 10/10 | 844 days | 70% |
| Anthony Messina | 10/10 | 874 days | 66% |
| Rhiana Wheadon | 10/10 | 874 days | 66% |
| Tahlia Brody | 10/10 | 874 days | 66% |
| KJB | 10/10 | 935 days | 59% |
| Ron | 10/10 | 1027 days | 48% |
| David | 10/10 | 1088 days | 42% |
| Clar | 10/10 | 1119 days | 39% |
| Joel | 10/10 | 1178 days | 34% |
| Louise | 10/10 | 1209 days | 31% |
| Anne MacAulay | 10/10 | 1209 days | 31% |
| Rah | 9/10 | 1209 days | 31% |
| Darren & Sarah Linton | 10/10 | 1453 days | 15% |
| Brydon | 10/10 | 1453 days | 15% |
| Trudi Miles | 10/10 | 1453 days | 15% |
| Mike Fistonich | 10/10 | 1484 days | 14% |
| brucehoppy@gmail.com | 10/10 | 1484 days | 14% |
| Char | 10/10 | 1484 days | 14% |
| Sally | 10/10 | 1512 days | 12% |
| Kurt | 10/10 | 1543 days | 11% |
| Megan Couzyn | 10/10 | 1604 days | 9% |
| Jayne du Plessis | 10/10 | 1604 days | 9% |
| Lars Wyatt | 10/10 | 1727 days | 6% |
| Felix Hoornaert | 10/10 | 1757 days | 6% |
| Ange | 10/10 | 1849 days | 6% |
| Robert Roy Poapst | 10/10 | 1849 days | 6% |
| Katerina | 10/10 | 1878 days | 6% |
| Wendy | 10/10 | 1909 days | 6% |
| trysomethingnew2020 | 10/10 | 1909 days | 6% |
| Keely Hanē Larkin Meredith | 10/10 | 1940 days | 6% |
| Nicki | 10/10 | 1940 days | 6% |
| Birgit | 10/10 | 1970 days | 6% |
| Mary Bishop | 10/10 | 1970 days | 6% |
| Andrew Ng | 10/10 | 2001 days | 5% |
| Bullet | 10/10 | 2184 days | 5% |
| Rax Anderson | 10/10 | 2243 days | 5% |
| Mackenzie | 10/10 | 2243 days | 5% |
| Kate V | 10/10 | 2243 days | 5% |
| Femke Verbree | 10/10 | 2243 days | 5% |
| Jessy Green | 10/10 | 2243 days | 5% |
| Luke | 10/10 | 2243 days | 5% |
| Tsui-Wen Chen | 10/10 | 2274 days | 5% |
| Ivana | 10/10 | 2580 days | 4% |
| Laura | 10/10 | 2580 days | 4% |
| kmh0369 | 10/10 | 2639 days | 4% |
| Yasmine van Wijngaarden | 10/10 | 2639 days | 4% |
| Stanley Leonard | 10/10 | 2700 days | 4% |
| Paul Hoefer | 10/10 | 2853 days | 3% |
| Erik Schamberger | 10/10 | 2914 days | 3% |
| Christian Tattum | 10/10 | 2914 days | 3% |
| Jan Kerkhof | 10/10 | 2945 days | 3% |
| Julie Roark | 10/10 | 3004 days | 3% |
| Jo Corbett | 10/10 | 3004 days | 3% |
| laure reva | 10/10 | 3004 days | 3% |
| Chris Guy | 10/10 | 3004 days | 3% |
| Daan Terra | 10/10 | 3035 days | 3% |
| Jared Tyler | 10/10 | 3188 days | 3% |
| Robin Stamm | 10/10 | 3304 days | 2% |
| Pauline Misset | 10/10 | 3310 days | 2% |
| Adrienne Hoet | 9/10 | 3313 days | 2% |
| David Stoddard | 10/10 | 3339 days | 2% |
| Jules and Rudy Boonen | 10/10 | 3339 days | 2% |
| Thom McNatt | 10/10 | 3370 days | 2% |
| Debbi O'Sullivan | 10/10 | 3645 days | 2% |
| Mikel Acedo | 10/10 | 3735 days | 1% |
| A J | 10/10 | 4010 days | 1% |
| Bridget Riley | 10/10 | 4041 days | 1% |
| Stef Versluis | 10/10 | 4131 days | 1% |
| Renee Johnson | 10/10 | 4131 days | 1% |
| Gemma Root | 10/10 | 4375 days | 0% |
| toby barach | 10/10 | 4375 days | 0% |
| Neil_T | 10/10 | 4406 days | 1% |
| Sugar | 10/10 | 4434 days | 1% |
| Stefan Martin | 10/10 | 4434 days | 1% |
| Chris D'Amico | 10/10 | 4434 days | 1% |
| rachelg | 9/10 | 4496 days | 1% |
| DylanM | 10/10 | 4496 days | 1% |
| Malena | 9/10 | 4771 days | 1% |
| Clare Cade | 10/10 | 4782 days | 1% |
| GenH | 9/10 | 5106 days | 1% |
| PerspirationJournal | 8/10 | 5288 days | 1% |
| AliB | 10/10 | 5644 days | 1% |
| Carolina Dalmazzo | 10/10 | 5683 days | 1% |
| henka | 10/10 | 5867 days | 1% |
| Philipp | 9/10 | 5901 days | 1% |
| Jasmine | 10/10 | 5902 days | 1% |
| Sarah | 10/10 | 5902 days | 1% |
| Barbara | 9/10 | 5908 days | 1% |
| Jess | 9/10 | 5962 days | 1% |
| Tim | 10/10 | 5967 days | 1% |
| Stef | 9/10 | 6546 days | 1% |
| Fred Highsmith | 8/10 | 6566 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Canyonz Adventure Company experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Canyonz Adventure Company experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Canyonz Adventure Company experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.81% |
| 198 | -3.83% |
| 199 | -3.85% |
| 200 | -3.87% |
| 201 | -3.89% |
| 202 | -3.91% |
| 203 | -3.93% |
| … | … |
Balancing Adjustment
0.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.