Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Catlins Newhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Catlins Newhaven Holiday Park
Valid Reviews
59 Valid Reviews
The Catlins Newhaven Holiday Park experience has a total of 63 reviews. There are 59 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 59 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
56% |
| 9/10 | 20 |
|
34% |
| 8/10 | 1 |
|
2% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
93.73% Average
The raw data average (mean) for all the Catlins Newhaven Holiday Park valid reviews is 93.73% and is based on 59 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 59 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
61% |
| 9/10 | 6 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.00% Average
The raw data average (mean) for all the Catlins Newhaven Holiday Park face-to-face reviews is 95.00% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dr.A | 10/10 | 234 days | 100% |
| Aaron | 7/10 | 293 days | 86% |
| Tori | 10/10 | 324 days | 91% |
| Anna Swain | 10/10 | 507 days | 65% |
| Ian and Sharon | 10/10 | 659 days | 38% |
| Tom Z. | 9/10 | 659 days | 38% |
| Colin | 9/10 | 781 days | 22% |
| Renee | 9/10 | 934 days | 10% |
| Christin | 10/10 | 965 days | 8% |
| Joanne | 9/10 | 965 days | 8% |
| Caitlin | 10/10 | 993 days | 7% |
| Rob | 10/10 | 993 days | 7% |
| Bailey Dunne | 9/10 | 1330 days | 5% |
| Don G | 10/10 | 1388 days | 5% |
| Jack James | 7/10 | 1416 days | 4% |
| Antonio Rovira | 10/10 | 1418 days | 5% |
| Gary Prescot | 10/10 | 1483 days | 5% |
| Jane | 10/10 | 1605 days | 4% |
| P Poiraa | 9/10 | 1701 days | 4% |
| Ulla Strand | 10/10 | 1705 days | 4% |
| Alan Brown | 7/10 | 1753 days | 4% |
| paul danniels | 10/10 | 1753 days | 4% |
| Kate | 10/10 | 1985 days | 3% |
| Pamela Hoffman | 7/10 | 2001 days | 3% |
| Paul Smith | 9/10 | 2068 days | 3% |
| Jeff Young | 9/10 | 2120 days | 3% |
| Sarah Gurney | 8/10 | 2159 days | 3% |
| Sebastian Bade | 10/10 | 2173 days | 3% |
| D J 13 | 9/10 | 2364 days | 3% |
| Sally Smith | 10/10 | 2364 days | 3% |
| Jeni | 10/10 | 2394 days | 3% |
| Andrew Cruickshank | 9/10 | 2426 days | 2% |
| Jess Rose | 9/10 | 2453 days | 2% |
| Tom | 10/10 | 2754 days | 2% |
| Brita Topp | 10/10 | 2791 days | 2% |
| Anna Lutey | 10/10 | 2819 days | 2% |
| FlyingKiwiGirl | 9/10 | 2881 days | 2% |
| Ut & Sacha | 10/10 | 2942 days | 1% |
| Helen King | 9/10 | 2972 days | 1% |
| I & K Urquhart | 9/10 | 3003 days | 1% |
| Stefan | 9/10 | 3141 days | 1% |
| Bettina Fluhrer | 10/10 | 3141 days | 1% |
| Marie | 10/10 | 3141 days | 1% |
| Jan | 10/10 | 3156 days | 1% |
| C Schaap | 10/10 | 3257 days | 1% |
| Richard Spandonk | 10/10 | 3538 days | 0% |
| Balonno | 10/10 | 3581 days | 0% |
| Stephen Hunt | 7/10 | 3852 days | 1% |
| Mel | 10/10 | 3873 days | 1% |
| Antoine Van Hoovled | 10/10 | 3877 days | 1% |
| Tim Laurent | 10/10 | 3878 days | 1% |
| Tom Hill | 10/10 | 3910 days | 1% |
| Marcia & Bruce | 9/10 | 4242 days | 1% |
| John Mathers | 9/10 | 4261 days | 1% |
| Marshall | 9/10 | 4344 days | 1% |
| brianp | 10/10 | 4458 days | 1% |
| ginekek | 9/10 | 4586 days | 1% |
| VincentD | 9/10 | 4620 days | 1% |
| Max | 10/10 | 4628 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Catlins Newhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.68% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Catlins Newhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Catlins Newhaven Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.62% |
| 198 | -3.64% |
| 199 | -3.66% |
| 200 | -3.68% |
| 201 | -3.70% |
| 202 | -3.71% |
| 203 | -3.73% |
| … | … |
Final Ranking Score
92%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.