Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Moeraki Village Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Moeraki Village Holiday Park
Valid Reviews
71 Valid Reviews
The Moeraki Village Holiday Park experience has a total of 72 reviews. There are 71 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 71 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 23 |
|
32% |
| 8/10 | 13 |
|
18% |
| 7/10 | 11 |
|
15% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.04% Average
The raw data average (mean) for all the Moeraki Village Holiday Park valid reviews is 87.04% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 71 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
39% |
| 9/10 | 8 |
|
44% |
| 8/10 | 2 |
|
11% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the Moeraki Village Holiday Park face-to-face reviews is 91.67% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bob C | 10/10 | 322 days | 100% |
| Walvins | 10/10 | 475 days | 93% |
| BC Choi | 7/10 | 628 days | 77% |
| Christi | 10/10 | 780 days | 69% |
| Walt Drechsler | 10/10 | 964 days | 50% |
| Varneia | 8/10 | 964 days | 49% |
| Courtney Gearhart | 7/10 | 1053 days | 39% |
| Yvonne | 10/10 | 1084 days | 39% |
| RR | 9/10 | 1115 days | 36% |
| Amel | 10/10 | 1115 days | 36% |
| Joe Johnson | 8/10 | 1906 days | 5% |
| Jim Henderson | 8/10 | 1906 days | 5% |
| Anna Swain | 9/10 | 2028 days | 5% |
| Just a guy | 10/10 | 2120 days | 5% |
| M&P | 9/10 | 2149 days | 5% |
| Cath | 10/10 | 2180 days | 5% |
| Steff | 10/10 | 2211 days | 4% |
| Ryan | 10/10 | 2241 days | 4% |
| Sue W | 9/10 | 2241 days | 4% |
| Philip | 9/10 | 2302 days | 4% |
| Jenna | 9/10 | 2364 days | 4% |
| Gay Hamilton | 10/10 | 2394 days | 4% |
| Maryline | 9/10 | 2455 days | 4% |
| Andrew | 7/10 | 2514 days | 4% |
| Mike Fricker | 9/10 | 2637 days | 4% |
| Hannah | 7/10 | 2851 days | 3% |
| Brigham Edgar | 9/10 | 2923 days | 3% |
| Debbie Lesurf | 9/10 | 2930 days | 3% |
| Michelle Rice | 10/10 | 3026 days | 3% |
| Jane | 9/10 | 3126 days | 3% |
| Belinda Clarke | 8/10 | 3189 days | 2% |
| Walter Neff | 9/10 | 3244 days | 2% |
| Murray Spiers | 9/10 | 3371 days | 2% |
| Rosanne van Dooren | 7/10 | 3387 days | 2% |
| Mike Hancock | 7/10 | 3494 days | 2% |
| Wayne Jeskie | 7/10 | 3530 days | 2% |
| Volker Stroenisch | 9/10 | 3609 days | 2% |
| Annabelle deMontignie | 8/10 | 3794 days | 1% |
| Yann Le Gac | 4/10 | 3886 days | 1% |
| Sally Smith | 8/10 | 3886 days | 1% |
| Mike Merrick | 7/10 | 3945 days | 1% |
| Thomas Blom | 6/10 | 3975 days | 1% |
| Hol. M. | 8/10 | 4006 days | 1% |
| Robert Warner | 10/10 | 4006 days | 1% |
| Matthias Thorn | 8/10 | 4006 days | 1% |
| Joanna du Toit | 7/10 | 4037 days | 1% |
| catherine welsh | 7/10 | 4371 days | 0% |
| FlyingKiwiGirl | 8/10 | 4432 days | 1% |
| Helen King | 10/10 | 4493 days | 1% |
| I & K Urquhart | 8/10 | 4524 days | 1% |
| Andrea Wollmann | 10/10 | 4754 days | 1% |
| S & J McDonald | 7/10 | 5052 days | 1% |
| Melanie Mathiak | 10/10 | 5054 days | 1% |
| Inge Davbbert | 10/10 | 5054 days | 1% |
| Butz | 9/10 | 5057 days | 1% |
| Robert McIlraith | 10/10 | 5057 days | 1% |
| Gerhard | 9/10 | 5069 days | 1% |
| Balonno | 10/10 | 5102 days | 1% |
| jule | 8/10 | 5163 days | 1% |
| henriket | 9/10 | 5402 days | 1% |
| Grant | 9/10 | 5694 days | 1% |
| Baumgarten | 10/10 | 5709 days | 1% |
| jbchandler | 9/10 | 5712 days | 1% |
| Victoria Slater | 9/10 | 5747 days | 1% |
| Tony B | 9/10 | 5754 days | 1% |
| David Morton | 8/10 | 5775 days | 1% |
| Horst | 9/10 | 5776 days | 1% |
| Barry Sutcliffe | 9/10 | 5831 days | 1% |
| Raewyn | 10/10 | 6104 days | 1% |
| mikestep | 8/10 | 6107 days | 1% |
| familytravellers | 10/10 | 6119 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Moeraki Village Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Moeraki Village Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Moeraki Village Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
1.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.