Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Moeraki Village Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Moeraki Village Holiday Park
Valid Reviews
71 Valid Reviews
The Moeraki Village Holiday Park experience has a total of 72 reviews. There are 71 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 71 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 23 |
|
32% |
| 8/10 | 13 |
|
18% |
| 7/10 | 11 |
|
15% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.04% Average
The raw data average (mean) for all the Moeraki Village Holiday Park valid reviews is 87.04% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 71 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
39% |
| 9/10 | 8 |
|
44% |
| 8/10 | 2 |
|
11% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the Moeraki Village Holiday Park face-to-face reviews is 91.67% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bob C | 10/10 | 485 days | 100% |
| Walvins | 10/10 | 638 days | 89% |
| BC Choi | 7/10 | 791 days | 69% |
| Christi | 10/10 | 943 days | 57% |
| Walt Drechsler | 10/10 | 1127 days | 38% |
| Varneia | 8/10 | 1127 days | 37% |
| Courtney Gearhart | 7/10 | 1216 days | 28% |
| Yvonne | 10/10 | 1247 days | 28% |
| RR | 9/10 | 1278 days | 25% |
| Amel | 10/10 | 1278 days | 25% |
| Joe Johnson | 8/10 | 2069 days | 5% |
| Jim Henderson | 8/10 | 2069 days | 5% |
| Anna Swain | 9/10 | 2191 days | 5% |
| Just a guy | 10/10 | 2283 days | 4% |
| M&P | 9/10 | 2312 days | 4% |
| Cath | 10/10 | 2343 days | 4% |
| Steff | 10/10 | 2374 days | 4% |
| Ryan | 10/10 | 2404 days | 4% |
| Sue W | 9/10 | 2404 days | 4% |
| Philip | 9/10 | 2465 days | 4% |
| Jenna | 9/10 | 2527 days | 4% |
| Gay Hamilton | 10/10 | 2557 days | 4% |
| Maryline | 9/10 | 2618 days | 4% |
| Andrew | 7/10 | 2677 days | 3% |
| Mike Fricker | 9/10 | 2800 days | 3% |
| Hannah | 7/10 | 3014 days | 3% |
| Brigham Edgar | 9/10 | 3086 days | 3% |
| Debbie Lesurf | 9/10 | 3093 days | 3% |
| Michelle Rice | 10/10 | 3189 days | 2% |
| Jane | 9/10 | 3289 days | 2% |
| Belinda Clarke | 8/10 | 3352 days | 2% |
| Walter Neff | 9/10 | 3406 days | 2% |
| Murray Spiers | 9/10 | 3534 days | 2% |
| Rosanne van Dooren | 7/10 | 3550 days | 1% |
| Mike Hancock | 7/10 | 3657 days | 1% |
| Wayne Jeskie | 7/10 | 3693 days | 1% |
| Volker Stroenisch | 9/10 | 3772 days | 1% |
| Annabelle deMontignie | 8/10 | 3956 days | 1% |
| Yann Le Gac | 4/10 | 4048 days | 0% |
| Sally Smith | 8/10 | 4048 days | 0% |
| Mike Merrick | 7/10 | 4108 days | 0% |
| Thomas Blom | 6/10 | 4137 days | 0% |
| Hol. M. | 8/10 | 4168 days | 0% |
| Robert Warner | 10/10 | 4168 days | 0% |
| Matthias Thorn | 8/10 | 4168 days | 0% |
| Joanna du Toit | 7/10 | 4199 days | 0% |
| catherine welsh | 7/10 | 4534 days | 1% |
| FlyingKiwiGirl | 8/10 | 4595 days | 1% |
| Helen King | 10/10 | 4656 days | 1% |
| I & K Urquhart | 8/10 | 4687 days | 1% |
| Andrea Wollmann | 10/10 | 4917 days | 1% |
| S & J McDonald | 7/10 | 5215 days | 0% |
| Melanie Mathiak | 10/10 | 5217 days | 1% |
| Inge Davbbert | 10/10 | 5217 days | 1% |
| Butz | 9/10 | 5220 days | 1% |
| Robert McIlraith | 10/10 | 5220 days | 1% |
| Gerhard | 9/10 | 5232 days | 1% |
| Balonno | 10/10 | 5265 days | 1% |
| jule | 8/10 | 5326 days | 1% |
| henriket | 9/10 | 5565 days | 1% |
| Grant | 9/10 | 5857 days | 1% |
| Baumgarten | 10/10 | 5872 days | 1% |
| jbchandler | 9/10 | 5875 days | 1% |
| Victoria Slater | 9/10 | 5910 days | 1% |
| Tony B | 9/10 | 5917 days | 1% |
| David Morton | 8/10 | 5938 days | 1% |
| Horst | 9/10 | 5939 days | 1% |
| Barry Sutcliffe | 9/10 | 5994 days | 1% |
| Raewyn | 10/10 | 6267 days | 1% |
| mikestep | 8/10 | 6270 days | 1% |
| familytravellers | 10/10 | 6282 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Moeraki Village Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 106 days. However the Moeraki Village Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Moeraki Village Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.42% |
| 198 | -2.43% |
| 199 | -2.44% |
| 200 | -2.45% |
| 201 | -2.46% |
| 202 | -2.48% |
| 203 | -2.49% |
| … | … |
Balancing Adjustment
1.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.