Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Glentanner Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Glentanner Park
Valid Reviews
122 Valid Reviews
The Glentanner Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
20% |
| 9/10 | 21 |
|
17% |
| 8/10 | 39 |
|
32% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 6 |
|
5% |
| 1/10 | 1 |
|
1% |
76.64% Average
The raw data average (mean) for all the Glentanner Park valid reviews is 76.64% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
22% |
| 9/10 | 6 |
|
19% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 1 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
80.31% Average
The raw data average (mean) for all the Glentanner Park face-to-face reviews is 80.31% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| M C | 3/10 | 44 days | 56% |
| Rich | 8/10 | 105 days | 100% |
| Greg Caruso | 9/10 | 317 days | 96% |
| Nick | 4/10 | 348 days | 62% |
| Caron | 10/10 | 623 days | 80% |
| Vantrolls | 7/10 | 654 days | 72% |
| Monika | 10/10 | 654 days | 78% |
| Janet Lewis | 9/10 | 714 days | 72% |
| Marie Perret | 8/10 | 806 days | 63% |
| Dillon | 8/10 | 867 days | 57% |
| Dillon | 8/10 | 867 days | 57% |
| 小B | 5/10 | 989 days | 35% |
| Reiner Elze | 5/10 | 989 days | 35% |
| Esther | 10/10 | 1048 days | 40% |
| Trui Waalwijk | 10/10 | 1048 days | 40% |
| Jaycee | 8/10 | 1079 days | 37% |
| Sophie Rellensmann | 6/10 | 1079 days | 32% |
| Olivia | 10/10 | 1079 days | 38% |
| RR | 9/10 | 1110 days | 35% |
| Strider | 8/10 | 1110 days | 34% |
| Yuvin | 10/10 | 1201 days | 28% |
| Team Wright | 9/10 | 1354 days | 18% |
| Lisa | 9/10 | 1536 days | 10% |
| Graham | 9/10 | 1840 days | 5% |
| Rach | 7/10 | 1870 days | 5% |
| Dulan | 8/10 | 1962 days | 5% |
| Carla | 10/10 | 2144 days | 4% |
| Ellie | 10/10 | 2144 days | 4% |
| Courtney | 9/10 | 2144 days | 4% |
| Erica | 8/10 | 2175 days | 4% |
| Tom Z. | 10/10 | 2175 days | 4% |
| Lola | 9/10 | 2236 days | 4% |
| Arnout | 7/10 | 2267 days | 4% |
| Camper | 2/10 | 2389 days | 2% |
| Ranjit | 8/10 | 2450 days | 4% |
| Maggie | 8/10 | 2450 days | 4% |
| Kosala Perera | 8/10 | 2509 days | 4% |
| Kimberly Boyle | 9/10 | 2509 days | 4% |
| Zoe | 8/10 | 2540 days | 4% |
| Kevin O'Brien | 7/10 | 2540 days | 3% |
| Ian | 9/10 | 2601 days | 3% |
| Robert | 7/10 | 2632 days | 3% |
| Shira LA | 2/10 | 2874 days | 1% |
| Leong Mee Yee | 5/10 | 2878 days | 2% |
| Alecsandra Ghita | 6/10 | 2912 days | 2% |
| Audrey Wong | 5/10 | 2913 days | 2% |
| Tay Dao Han | 10/10 | 2921 days | 3% |
| Katie Jansen | 2/10 | 3011 days | 1% |
| Vanessa Stubbs | 7/10 | 3023 days | 2% |
| Jill Sharpe | 1/10 | 3161 days | 1% |
| Victoria Strong | 7/10 | 3268 days | 2% |
| Martin Taylor | 10/10 | 3269 days | 2% |
| Alan Brown | 8/10 | 3269 days | 2% |
| Jane Powell | 2/10 | 3292 days | 1% |
| Darren Bolton | 4/10 | 3309 days | 1% |
| Zipora Risakotta | 7/10 | 3354 days | 2% |
| Donguk Chung | 10/10 | 3462 days | 2% |
| Al Hindley | 8/10 | 3574 days | 1% |
| Lay Tyng Chan | 7/10 | 3612 days | 1% |
| hendrik king | 8/10 | 3666 days | 1% |
| Sarah Gurney | 8/10 | 3687 days | 1% |
| Amy Steiger | 8/10 | 3788 days | 1% |
| Georgia Posar | 10/10 | 3857 days | 1% |
| Yvonne Wu | 8/10 | 3880 days | 1% |
| Wolfgang Rank | 8/10 | 3910 days | 1% |
| Andrew Cruickshank | 9/10 | 3941 days | 1% |
| Averil Brown | 8/10 | 3967 days | 1% |
| Robert Warner | 7/10 | 3969 days | 1% |
| misstassie | 8/10 | 4000 days | 1% |
| Fabian Rodriguez | 6/10 | 4215 days | 0% |
| Michelle K | 2/10 | 4246 days | 0% |
| Ara Moore-Tuwhangai | 8/10 | 4246 days | 0% |
| Brita Topp | 8/10 | 4307 days | 0% |
| Nicholas Ng | 3/10 | 4397 days | 0% |
| Cuz da Maori | 8/10 | 4397 days | 1% |
| griff griffiths | 10/10 | 4397 days | 1% |
| Mary | 4/10 | 4672 days | 1% |
| Cmi | 9/10 | 4731 days | 1% |
| David | 10/10 | 4792 days | 1% |
| sueadegizmo | 8/10 | 4945 days | 1% |
| elaineandbob | 5/10 | 5006 days | 1% |
| nicky2284 | 10/10 | 5006 days | 1% |
| Matthias Angela | 6/10 | 5031 days | 1% |
| Def Fem | 8/10 | 5032 days | 1% |
| Rick Moth | 7/10 | 5046 days | 1% |
| Dieter Mangold | 4/10 | 5049 days | 0% |
| John Hughes | 8/10 | 5058 days | 1% |
| Ursi Meier | 8/10 | 5060 days | 1% |
| Jessica Lane | 2/10 | 5063 days | 0% |
| Nicole van Bergen | 8/10 | 5065 days | 1% |
| amounstephen | 9/10 | 5066 days | 1% |
| Mike1952 | 8/10 | 5066 days | 1% |
| qofd | 8/10 | 5342 days | 1% |
| Jon_and_Family | 8/10 | 5372 days | 1% |
| Judith | 7/10 | 5389 days | 1% |
| Rene Jakel | 10/10 | 5399 days | 1% |
| Katie Mitchell | 10/10 | 5403 days | 1% |
| Gael Romain | 8/10 | 5403 days | 1% |
| Eva Bock | 8/10 | 5406 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5422 days | 1% |
| Robert Haidt | 10/10 | 5424 days | 1% |
| dollimyxture | 5/10 | 5462 days | 1% |
| saraswitzer | 9/10 | 5737 days | 1% |
| Bowness | 10/10 | 5755 days | 1% |
| Bert Meuleuorijks | 8/10 | 5764 days | 1% |
| Jenny | 10/10 | 5776 days | 1% |
| Chris Glasg | 7/10 | 5776 days | 1% |
| Dieter Groscurth | 9/10 | 5778 days | 1% |
| M Sicard | 9/10 | 5778 days | 1% |
| A Southwood | 9/10 | 5790 days | 1% |
| Inga | 7/10 | 5794 days | 1% |
| gandj | 9/10 | 5796 days | 1% |
| Susi Schoetzler | 8/10 | 5816 days | 1% |
| Melanie Bielefeld | 10/10 | 5860 days | 1% |
| Kathrin Thomas | 8/10 | 5870 days | 1% |
| Uerilie Stolareh | 10/10 | 5871 days | 1% |
| hellami | 7/10 | 5888 days | 1% |
| Ruth Kinder | 9/10 | 5888 days | 1% |
| DirkGermany | 10/10 | 6097 days | 1% |
| geoffelizabeth | 8/10 | 6102 days | 1% |
| GrahamM1 | 9/10 | 6135 days | 1% |
| Roy | 8/10 | 6143 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glentanner Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Glentanner Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Glentanner Park experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.41% |
| 21 | -0.43% |
| 22 | -0.45% |
| 23 | -0.47% |
| 24 | -0.49% |
| 25 | -0.51% |
| 26 | -0.53% |
| … | … |
Balancing Adjustment
3.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.