Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Glentanner Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Glentanner Park
Valid Reviews
129 Valid Reviews
The Glentanner Park experience has a total of 131 reviews. There are 129 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 129 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
22% |
| 9/10 | 21 |
|
16% |
| 8/10 | 40 |
|
31% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 7 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 6 |
|
5% |
| 1/10 | 1 |
|
1% |
77.19% Average
The raw data average (mean) for all the Glentanner Park valid reviews is 77.19% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 129 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
22% |
| 9/10 | 6 |
|
19% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 1 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
80.31% Average
The raw data average (mean) for all the Glentanner Park face-to-face reviews is 80.31% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Philippe Durut | 8/10 | 32 days | 98% |
| Haydyn Bevis | 10/10 | 32 days | 100% |
| Christina Heying | 10/10 | 60 days | 100% |
| Jan | 5/10 | 60 days | 76% |
| shane hassing | 10/10 | 60 days | 100% |
| Kari Flanagan | 10/10 | 91 days | 100% |
| Dov Kotlar | 10/10 | 91 days | 100% |
| M C | 3/10 | 152 days | 54% |
| Jim Tikalsky | 8/10 | 152 days | 97% |
| Rich | 8/10 | 212 days | 96% |
| Greg Caruso | 9/10 | 425 days | 89% |
| Nick | 4/10 | 456 days | 58% |
| Caron | 10/10 | 731 days | 70% |
| Vantrolls | 7/10 | 762 days | 62% |
| Monika | 10/10 | 762 days | 67% |
| Janet Lewis | 9/10 | 822 days | 61% |
| Marie Perret | 8/10 | 914 days | 51% |
| Dillon | 8/10 | 974 days | 45% |
| 小B | 5/10 | 1097 days | 27% |
| Reiner Elze | 5/10 | 1097 days | 27% |
| Esther | 10/10 | 1156 days | 31% |
| Trui Waalwijk | 10/10 | 1156 days | 31% |
| Jaycee | 8/10 | 1187 days | 28% |
| Sophie Rellensmann | 6/10 | 1187 days | 24% |
| Olivia | 10/10 | 1187 days | 28% |
| RR | 9/10 | 1218 days | 26% |
| Strider | 8/10 | 1218 days | 26% |
| Yuvin | 10/10 | 1308 days | 20% |
| Team Wright | 9/10 | 1462 days | 12% |
| Lisa | 9/10 | 1644 days | 7% |
| Graham | 9/10 | 1948 days | 5% |
| Rach | 7/10 | 1978 days | 4% |
| Dulan | 8/10 | 2069 days | 4% |
| Carla | 10/10 | 2252 days | 4% |
| Ellie | 10/10 | 2252 days | 4% |
| Courtney | 9/10 | 2252 days | 4% |
| Erica | 8/10 | 2283 days | 4% |
| Tom Z. | 10/10 | 2283 days | 4% |
| Lola | 9/10 | 2344 days | 4% |
| Arnout | 7/10 | 2375 days | 4% |
| Camper | 2/10 | 2496 days | 2% |
| Ranjit | 8/10 | 2558 days | 3% |
| Maggie | 8/10 | 2558 days | 3% |
| Kosala Perera | 8/10 | 2617 days | 3% |
| Kimberly Boyle | 9/10 | 2617 days | 3% |
| Zoe | 8/10 | 2648 days | 3% |
| Kevin O'Brien | 7/10 | 2648 days | 3% |
| Ian | 9/10 | 2709 days | 3% |
| Robert | 7/10 | 2740 days | 3% |
| Shira LA | 2/10 | 2982 days | 1% |
| Leong Mee Yee | 5/10 | 2986 days | 2% |
| Alecsandra Ghita | 6/10 | 3020 days | 2% |
| Audrey Wong | 5/10 | 3021 days | 2% |
| Tay Dao Han | 10/10 | 3029 days | 3% |
| Katie Jansen | 2/10 | 3118 days | 1% |
| Vanessa Stubbs | 7/10 | 3130 days | 2% |
| Jill Sharpe | 1/10 | 3268 days | 1% |
| Victoria Strong | 7/10 | 3376 days | 2% |
| Martin Taylor | 10/10 | 3377 days | 2% |
| Alan Brown | 8/10 | 3377 days | 2% |
| Jane Powell | 2/10 | 3400 days | 1% |
| Darren Bolton | 4/10 | 3417 days | 1% |
| Zipora Risakotta | 7/10 | 3462 days | 2% |
| Donguk Chung | 10/10 | 3569 days | 2% |
| Al Hindley | 8/10 | 3682 days | 1% |
| Lay Tyng Chan | 7/10 | 3720 days | 1% |
| hendrik king | 8/10 | 3774 days | 1% |
| Sarah Gurney | 8/10 | 3795 days | 1% |
| Amy Steiger | 8/10 | 3896 days | 1% |
| Georgia Posar | 10/10 | 3964 days | 1% |
| Yvonne Wu | 8/10 | 3988 days | 1% |
| Wolfgang Rank | 8/10 | 4018 days | 1% |
| Andrew Cruickshank | 9/10 | 4049 days | 1% |
| Averil Brown | 8/10 | 4075 days | 1% |
| Robert Warner | 7/10 | 4077 days | 1% |
| misstassie | 8/10 | 4108 days | 0% |
| Fabian Rodriguez | 6/10 | 4322 days | 0% |
| Michelle K | 2/10 | 4353 days | 0% |
| Ara Moore-Tuwhangai | 8/10 | 4353 days | 0% |
| Brita Topp | 8/10 | 4415 days | 1% |
| Nicholas Ng | 3/10 | 4505 days | 1% |
| Cuz da Maori | 8/10 | 4505 days | 1% |
| griff griffiths | 10/10 | 4505 days | 1% |
| Mary | 4/10 | 4780 days | 1% |
| Cmi | 9/10 | 4839 days | 1% |
| David | 10/10 | 4900 days | 1% |
| sueadegizmo | 8/10 | 5052 days | 1% |
| elaineandbob | 5/10 | 5114 days | 1% |
| nicky2284 | 10/10 | 5114 days | 1% |
| Matthias Angela | 6/10 | 5139 days | 1% |
| Def Fem | 8/10 | 5140 days | 1% |
| Rick Moth | 7/10 | 5154 days | 1% |
| Dieter Mangold | 4/10 | 5157 days | 0% |
| John Hughes | 8/10 | 5166 days | 1% |
| Ursi Meier | 8/10 | 5168 days | 1% |
| Jessica Lane | 2/10 | 5171 days | 0% |
| Nicole van Bergen | 8/10 | 5173 days | 1% |
| amounstephen | 9/10 | 5174 days | 1% |
| Mike1952 | 8/10 | 5174 days | 1% |
| qofd | 8/10 | 5449 days | 1% |
| Jon_and_Family | 8/10 | 5480 days | 1% |
| Judith | 7/10 | 5497 days | 1% |
| Rene Jakel | 10/10 | 5507 days | 1% |
| Katie Mitchell | 10/10 | 5511 days | 1% |
| Gael Romain | 8/10 | 5511 days | 1% |
| Eva Bock | 8/10 | 5514 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5530 days | 1% |
| Robert Haidt | 10/10 | 5532 days | 1% |
| dollimyxture | 5/10 | 5570 days | 1% |
| saraswitzer | 9/10 | 5845 days | 1% |
| Bowness | 10/10 | 5863 days | 1% |
| Bert Meuleuorijks | 8/10 | 5872 days | 1% |
| Jenny | 10/10 | 5884 days | 1% |
| Chris Glasg | 7/10 | 5884 days | 1% |
| Dieter Groscurth | 9/10 | 5886 days | 1% |
| M Sicard | 9/10 | 5886 days | 1% |
| A Southwood | 9/10 | 5898 days | 1% |
| Inga | 7/10 | 5902 days | 1% |
| gandj | 9/10 | 5904 days | 1% |
| Susi Schoetzler | 8/10 | 5924 days | 1% |
| Melanie Bielefeld | 10/10 | 5968 days | 1% |
| Kathrin Thomas | 8/10 | 5978 days | 1% |
| Uerilie Stolareh | 10/10 | 5979 days | 1% |
| hellami | 7/10 | 5996 days | 1% |
| Ruth Kinder | 9/10 | 5996 days | 1% |
| DirkGermany | 10/10 | 6204 days | 1% |
| geoffelizabeth | 8/10 | 6210 days | 1% |
| GrahamM1 | 9/10 | 6243 days | 1% |
| Roy | 8/10 | 6251 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glentanner Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.11% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Glentanner Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Glentanner Park experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.07% |
| 5 | -0.09% |
| 6 | -0.11% |
| 7 | -0.13% |
| 8 | -0.15% |
| 9 | -0.17% |
| … | … |
Balancing Adjustment
2.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.