Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Glentanner Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Glentanner Park
Valid Reviews
127 Valid Reviews
The Glentanner Park experience has a total of 129 reviews. There are 127 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
22% |
| 9/10 | 21 |
|
17% |
| 8/10 | 39 |
|
31% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 7 |
|
6% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 6 |
|
5% |
| 1/10 | 1 |
|
1% |
77.17% Average
The raw data average (mean) for all the Glentanner Park valid reviews is 77.17% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
22% |
| 9/10 | 6 |
|
19% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 1 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
80.31% Average
The raw data average (mean) for all the Glentanner Park face-to-face reviews is 80.31% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christina Heying | 10/10 | 39 days | 100% |
| Jan | 5/10 | 39 days | 76% |
| shane hassing | 10/10 | 39 days | 100% |
| Kari Flanagan | 10/10 | 70 days | 100% |
| Dov Kotlar | 10/10 | 70 days | 100% |
| M C | 3/10 | 131 days | 54% |
| Jim Tikalsky | 8/10 | 131 days | 97% |
| Rich | 8/10 | 192 days | 96% |
| Greg Caruso | 9/10 | 404 days | 90% |
| Nick | 4/10 | 435 days | 58% |
| Caron | 10/10 | 710 days | 71% |
| Vantrolls | 7/10 | 741 days | 64% |
| Monika | 10/10 | 741 days | 69% |
| Janet Lewis | 9/10 | 801 days | 63% |
| Marie Perret | 8/10 | 893 days | 53% |
| Dillon | 8/10 | 954 days | 47% |
| 小B | 5/10 | 1076 days | 28% |
| Reiner Elze | 5/10 | 1076 days | 28% |
| Esther | 10/10 | 1135 days | 32% |
| Trui Waalwijk | 10/10 | 1135 days | 32% |
| Jaycee | 8/10 | 1166 days | 29% |
| Sophie Rellensmann | 6/10 | 1166 days | 26% |
| Olivia | 10/10 | 1166 days | 30% |
| RR | 9/10 | 1197 days | 27% |
| Strider | 8/10 | 1197 days | 27% |
| Yuvin | 10/10 | 1288 days | 21% |
| Team Wright | 9/10 | 1441 days | 13% |
| Lisa | 9/10 | 1623 days | 7% |
| Graham | 9/10 | 1927 days | 5% |
| Rach | 7/10 | 1957 days | 4% |
| Dulan | 8/10 | 2049 days | 4% |
| Carla | 10/10 | 2231 days | 4% |
| Ellie | 10/10 | 2231 days | 4% |
| Courtney | 9/10 | 2231 days | 4% |
| Erica | 8/10 | 2262 days | 4% |
| Tom Z. | 10/10 | 2262 days | 4% |
| Lola | 9/10 | 2323 days | 4% |
| Arnout | 7/10 | 2354 days | 4% |
| Camper | 2/10 | 2476 days | 2% |
| Ranjit | 8/10 | 2537 days | 3% |
| Maggie | 8/10 | 2537 days | 3% |
| Kosala Perera | 8/10 | 2596 days | 3% |
| Kimberly Boyle | 9/10 | 2596 days | 3% |
| Zoe | 8/10 | 2627 days | 3% |
| Kevin O'Brien | 7/10 | 2627 days | 3% |
| Ian | 9/10 | 2688 days | 3% |
| Robert | 7/10 | 2719 days | 3% |
| Shira LA | 2/10 | 2961 days | 1% |
| Leong Mee Yee | 5/10 | 2965 days | 2% |
| Alecsandra Ghita | 6/10 | 2999 days | 2% |
| Audrey Wong | 5/10 | 3000 days | 2% |
| Tay Dao Han | 10/10 | 3008 days | 3% |
| Katie Jansen | 2/10 | 3098 days | 1% |
| Vanessa Stubbs | 7/10 | 3110 days | 2% |
| Jill Sharpe | 1/10 | 3248 days | 1% |
| Victoria Strong | 7/10 | 3355 days | 2% |
| Martin Taylor | 10/10 | 3356 days | 2% |
| Alan Brown | 8/10 | 3357 days | 2% |
| Jane Powell | 2/10 | 3379 days | 1% |
| Darren Bolton | 4/10 | 3396 days | 1% |
| Zipora Risakotta | 7/10 | 3441 days | 2% |
| Donguk Chung | 10/10 | 3549 days | 2% |
| Al Hindley | 8/10 | 3661 days | 1% |
| Lay Tyng Chan | 7/10 | 3699 days | 1% |
| hendrik king | 8/10 | 3754 days | 1% |
| Sarah Gurney | 8/10 | 3774 days | 1% |
| Amy Steiger | 8/10 | 3876 days | 1% |
| Georgia Posar | 10/10 | 3944 days | 1% |
| Yvonne Wu | 8/10 | 3968 days | 1% |
| Wolfgang Rank | 8/10 | 3997 days | 1% |
| Andrew Cruickshank | 9/10 | 4029 days | 1% |
| Averil Brown | 8/10 | 4054 days | 1% |
| Robert Warner | 7/10 | 4057 days | 1% |
| misstassie | 8/10 | 4088 days | 1% |
| Fabian Rodriguez | 6/10 | 4302 days | 0% |
| Michelle K | 2/10 | 4333 days | 0% |
| Ara Moore-Tuwhangai | 8/10 | 4333 days | 0% |
| Brita Topp | 8/10 | 4394 days | 1% |
| Nicholas Ng | 3/10 | 4484 days | 1% |
| Cuz da Maori | 8/10 | 4484 days | 1% |
| griff griffiths | 10/10 | 4484 days | 1% |
| Mary | 4/10 | 4759 days | 1% |
| Cmi | 9/10 | 4818 days | 1% |
| David | 10/10 | 4879 days | 1% |
| sueadegizmo | 8/10 | 5032 days | 1% |
| elaineandbob | 5/10 | 5093 days | 1% |
| nicky2284 | 10/10 | 5093 days | 1% |
| Matthias Angela | 6/10 | 5118 days | 1% |
| Def Fem | 8/10 | 5119 days | 1% |
| Rick Moth | 7/10 | 5133 days | 1% |
| Dieter Mangold | 4/10 | 5136 days | 0% |
| John Hughes | 8/10 | 5145 days | 1% |
| Ursi Meier | 8/10 | 5147 days | 1% |
| Jessica Lane | 2/10 | 5150 days | 0% |
| Nicole van Bergen | 8/10 | 5152 days | 1% |
| amounstephen | 9/10 | 5153 days | 1% |
| Mike1952 | 8/10 | 5153 days | 1% |
| qofd | 8/10 | 5429 days | 1% |
| Jon_and_Family | 8/10 | 5459 days | 1% |
| Judith | 7/10 | 5476 days | 1% |
| Rene Jakel | 10/10 | 5486 days | 1% |
| Katie Mitchell | 10/10 | 5490 days | 1% |
| Gael Romain | 8/10 | 5490 days | 1% |
| Eva Bock | 8/10 | 5493 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5509 days | 1% |
| Robert Haidt | 10/10 | 5511 days | 1% |
| dollimyxture | 5/10 | 5549 days | 1% |
| saraswitzer | 9/10 | 5824 days | 1% |
| Bowness | 10/10 | 5842 days | 1% |
| Bert Meuleuorijks | 8/10 | 5851 days | 1% |
| Jenny | 10/10 | 5863 days | 1% |
| Chris Glasg | 7/10 | 5863 days | 1% |
| Dieter Groscurth | 9/10 | 5865 days | 1% |
| M Sicard | 9/10 | 5865 days | 1% |
| A Southwood | 9/10 | 5877 days | 1% |
| Inga | 7/10 | 5881 days | 1% |
| gandj | 9/10 | 5883 days | 1% |
| Susi Schoetzler | 8/10 | 5903 days | 1% |
| Melanie Bielefeld | 10/10 | 5947 days | 1% |
| Kathrin Thomas | 8/10 | 5957 days | 1% |
| Uerilie Stolareh | 10/10 | 5958 days | 1% |
| hellami | 7/10 | 5975 days | 1% |
| Ruth Kinder | 9/10 | 5975 days | 1% |
| DirkGermany | 10/10 | 6184 days | 1% |
| geoffelizabeth | 8/10 | 6189 days | 1% |
| GrahamM1 | 9/10 | 6222 days | 1% |
| Roy | 8/10 | 6230 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glentanner Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.22% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Glentanner Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Glentanner Park experience has been adjusted for 11 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| … | … |
Balancing Adjustment
2.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.