Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Glentanner Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Glentanner Park
Valid Reviews
122 Valid Reviews
The Glentanner Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
20% |
| 9/10 | 21 |
|
17% |
| 8/10 | 39 |
|
32% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 6 |
|
5% |
| 1/10 | 1 |
|
1% |
76.64% Average
The raw data average (mean) for all the Glentanner Park valid reviews is 76.64% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
22% |
| 9/10 | 6 |
|
19% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 1 |
|
3% |
| 5/10 | 1 |
|
3% |
| 4/10 | 1 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
80.31% Average
The raw data average (mean) for all the Glentanner Park face-to-face reviews is 80.31% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| M C | 3/10 | 49 days | 56% |
| Rich | 8/10 | 110 days | 100% |
| Greg Caruso | 9/10 | 322 days | 96% |
| Nick | 4/10 | 353 days | 62% |
| Caron | 10/10 | 628 days | 80% |
| Vantrolls | 7/10 | 659 days | 72% |
| Monika | 10/10 | 659 days | 77% |
| Janet Lewis | 9/10 | 719 days | 72% |
| Marie Perret | 8/10 | 811 days | 63% |
| Dillon | 8/10 | 872 days | 57% |
| Dillon | 8/10 | 872 days | 57% |
| 小B | 5/10 | 994 days | 35% |
| Reiner Elze | 5/10 | 994 days | 35% |
| Esther | 10/10 | 1053 days | 40% |
| Trui Waalwijk | 10/10 | 1053 days | 40% |
| Jaycee | 8/10 | 1084 days | 37% |
| Sophie Rellensmann | 6/10 | 1084 days | 32% |
| Olivia | 10/10 | 1084 days | 37% |
| RR | 9/10 | 1115 days | 34% |
| Strider | 8/10 | 1115 days | 34% |
| Yuvin | 10/10 | 1206 days | 28% |
| Team Wright | 9/10 | 1359 days | 18% |
| Lisa | 9/10 | 1541 days | 10% |
| Graham | 9/10 | 1845 days | 5% |
| Rach | 7/10 | 1875 days | 5% |
| Dulan | 8/10 | 1967 days | 5% |
| Carla | 10/10 | 2149 days | 4% |
| Ellie | 10/10 | 2149 days | 4% |
| Courtney | 9/10 | 2149 days | 4% |
| Erica | 8/10 | 2180 days | 4% |
| Tom Z. | 10/10 | 2180 days | 4% |
| Lola | 9/10 | 2241 days | 4% |
| Arnout | 7/10 | 2272 days | 4% |
| Camper | 2/10 | 2394 days | 2% |
| Ranjit | 8/10 | 2455 days | 4% |
| Maggie | 8/10 | 2455 days | 4% |
| Kosala Perera | 8/10 | 2514 days | 4% |
| Kimberly Boyle | 9/10 | 2514 days | 4% |
| Zoe | 8/10 | 2545 days | 4% |
| Kevin O'Brien | 7/10 | 2545 days | 3% |
| Ian | 9/10 | 2606 days | 3% |
| Robert | 7/10 | 2637 days | 3% |
| Shira LA | 2/10 | 2879 days | 1% |
| Leong Mee Yee | 5/10 | 2883 days | 2% |
| Alecsandra Ghita | 6/10 | 2917 days | 2% |
| Audrey Wong | 5/10 | 2918 days | 2% |
| Tay Dao Han | 10/10 | 2926 days | 3% |
| Katie Jansen | 2/10 | 3016 days | 1% |
| Vanessa Stubbs | 7/10 | 3028 days | 2% |
| Jill Sharpe | 1/10 | 3166 days | 1% |
| Victoria Strong | 7/10 | 3273 days | 2% |
| Martin Taylor | 10/10 | 3274 days | 2% |
| Alan Brown | 8/10 | 3275 days | 2% |
| Jane Powell | 2/10 | 3297 days | 1% |
| Darren Bolton | 4/10 | 3314 days | 1% |
| Zipora Risakotta | 7/10 | 3359 days | 2% |
| Donguk Chung | 10/10 | 3467 days | 2% |
| Al Hindley | 8/10 | 3579 days | 1% |
| Lay Tyng Chan | 7/10 | 3617 days | 1% |
| hendrik king | 8/10 | 3672 days | 1% |
| Sarah Gurney | 8/10 | 3692 days | 1% |
| Amy Steiger | 8/10 | 3794 days | 1% |
| Georgia Posar | 10/10 | 3862 days | 1% |
| Yvonne Wu | 8/10 | 3886 days | 1% |
| Wolfgang Rank | 8/10 | 3915 days | 1% |
| Andrew Cruickshank | 9/10 | 3947 days | 1% |
| Averil Brown | 8/10 | 3972 days | 1% |
| Robert Warner | 7/10 | 3975 days | 1% |
| misstassie | 8/10 | 4006 days | 1% |
| Fabian Rodriguez | 6/10 | 4220 days | 0% |
| Michelle K | 2/10 | 4251 days | 0% |
| Ara Moore-Tuwhangai | 8/10 | 4251 days | 0% |
| Brita Topp | 8/10 | 4312 days | 0% |
| Nicholas Ng | 3/10 | 4402 days | 0% |
| Cuz da Maori | 8/10 | 4402 days | 1% |
| griff griffiths | 10/10 | 4402 days | 1% |
| Mary | 4/10 | 4677 days | 1% |
| Cmi | 9/10 | 4736 days | 1% |
| David | 10/10 | 4797 days | 1% |
| sueadegizmo | 8/10 | 4950 days | 1% |
| elaineandbob | 5/10 | 5011 days | 1% |
| nicky2284 | 10/10 | 5011 days | 1% |
| Matthias Angela | 6/10 | 5036 days | 1% |
| Def Fem | 8/10 | 5037 days | 1% |
| Rick Moth | 7/10 | 5051 days | 1% |
| Dieter Mangold | 4/10 | 5054 days | 0% |
| John Hughes | 8/10 | 5063 days | 1% |
| Ursi Meier | 8/10 | 5065 days | 1% |
| Jessica Lane | 2/10 | 5068 days | 0% |
| Nicole van Bergen | 8/10 | 5070 days | 1% |
| amounstephen | 9/10 | 5071 days | 1% |
| Mike1952 | 8/10 | 5071 days | 1% |
| qofd | 8/10 | 5347 days | 1% |
| Jon_and_Family | 8/10 | 5377 days | 1% |
| Judith | 7/10 | 5394 days | 1% |
| Rene Jakel | 10/10 | 5404 days | 1% |
| Katie Mitchell | 10/10 | 5408 days | 1% |
| Gael Romain | 8/10 | 5408 days | 1% |
| Eva Bock | 8/10 | 5411 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5427 days | 1% |
| Robert Haidt | 10/10 | 5429 days | 1% |
| dollimyxture | 5/10 | 5467 days | 1% |
| saraswitzer | 9/10 | 5742 days | 1% |
| Bowness | 10/10 | 5760 days | 1% |
| Bert Meuleuorijks | 8/10 | 5769 days | 1% |
| Jenny | 10/10 | 5781 days | 1% |
| Chris Glasg | 7/10 | 5781 days | 1% |
| Dieter Groscurth | 9/10 | 5783 days | 1% |
| M Sicard | 9/10 | 5783 days | 1% |
| A Southwood | 9/10 | 5795 days | 1% |
| Inga | 7/10 | 5799 days | 1% |
| gandj | 9/10 | 5801 days | 1% |
| Susi Schoetzler | 8/10 | 5821 days | 1% |
| Melanie Bielefeld | 10/10 | 5865 days | 1% |
| Kathrin Thomas | 8/10 | 5875 days | 1% |
| Uerilie Stolareh | 10/10 | 5876 days | 1% |
| hellami | 7/10 | 5893 days | 1% |
| Ruth Kinder | 9/10 | 5893 days | 1% |
| DirkGermany | 10/10 | 6102 days | 1% |
| geoffelizabeth | 8/10 | 6107 days | 1% |
| GrahamM1 | 9/10 | 6140 days | 1% |
| Roy | 8/10 | 6148 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glentanner Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.57% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Glentanner Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Glentanner Park experience has been adjusted for 28 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 25 | -0.51% |
| 26 | -0.53% |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| 31 | -0.63% |
| … | … |
Balancing Adjustment
3.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.