Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
81 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 24 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 123 days | 100% |
| Erin | 9/10 | 154 days | 99% |
| Chris | 10/10 | 428 days | 90% |
| Donna Harbidge | 10/10 | 458 days | 89% |
| Walt Drechsler | 10/10 | 581 days | 81% |
| Dean Malkewich | 10/10 | 670 days | 75% |
| Caity | 10/10 | 701 days | 73% |
| Sam | 10/10 | 976 days | 47% |
| Jenna | 9/10 | 1097 days | 35% |
| Rosie | 8/10 | 1188 days | 28% |
| Dr.A | 10/10 | 1372 days | 17% |
| Felix | 9/10 | 1431 days | 14% |
| Jim Henderson | 10/10 | 1523 days | 10% |
| Caro | 10/10 | 1766 days | 5% |
| Richard K | 10/10 | 1828 days | 5% |
| justin smith | 10/10 | 1950 days | 5% |
| Clare & Gerry | 10/10 | 2103 days | 4% |
| Pedro | 8/10 | 2131 days | 4% |
| RKNZ | 10/10 | 2254 days | 4% |
| Cynthia | 9/10 | 2254 days | 4% |
| helen reeve | 9/10 | 2254 days | 4% |
| Roger | 10/10 | 2315 days | 4% |
| Esther | 7/10 | 2376 days | 4% |
| brian biggs | 10/10 | 2496 days | 4% |
| Vanessa Stubbs | 7/10 | 2645 days | 3% |
| Isabel See | 7/10 | 2679 days | 3% |
| Brooke Cooper | 10/10 | 2679 days | 3% |
| Anja Röhrich | 10/10 | 2793 days | 3% |
| Janet Pentelow | 10/10 | 2794 days | 3% |
| Adam Yates | 9/10 | 2795 days | 3% |
| Peter Schurke | 10/10 | 2826 days | 3% |
| Fabio Flepp | 10/10 | 2839 days | 3% |
| Alan Brown | 8/10 | 2891 days | 3% |
| Andy Partridge | 10/10 | 2925 days | 3% |
| Shelly Stanchuk | 10/10 | 2952 days | 3% |
| Kathy Hart | 8/10 | 3136 days | 2% |
| Joanna du Toit | 9/10 | 3136 days | 2% |
| Pamela Hoffman | 8/10 | 3159 days | 2% |
| Grant | 9/10 | 3187 days | 2% |
| Diana Worwood | 10/10 | 3194 days | 2% |
| Paul Smith | 10/10 | 3206 days | 2% |
| John Jones | 9/10 | 3249 days | 2% |
| David From Switzerland | 8/10 | 3268 days | 2% |
| Hya@nztrip | 7/10 | 3288 days | 2% |
| Teresa Noble | 9/10 | 3318 days | 2% |
| Anita and Wilbur | 9/10 | 3392 days | 2% |
| AusCampa | 10/10 | 3502 days | 2% |
| Andrew Cruickshank | 9/10 | 3563 days | 2% |
| John Drake | 9/10 | 3579 days | 2% |
| Nell Hearle | 10/10 | 3593 days | 2% |
| misstassie | 9/10 | 3622 days | 1% |
| Brita Topp | 7/10 | 3929 days | 1% |
| Monique Monique | 7/10 | 3957 days | 1% |
| David Spindler | 8/10 | 3957 days | 1% |
| Helene & Peter | 8/10 | 4049 days | 1% |
| Helen King | 5/10 | 4110 days | 0% |
| Ron Stenhouse | 9/10 | 4263 days | 0% |
| Elizabeth Stenhouse | 9/10 | 4263 days | 0% |
| Wertra | 9/10 | 4367 days | 0% |
| Gail Bennie | 8/10 | 4384 days | 1% |
| ablac016 | 10/10 | 4598 days | 1% |
| pacemannz | 9/10 | 4598 days | 1% |
| Paul Smith | 8/10 | 4680 days | 1% |
| D R Valentine | 10/10 | 4682 days | 1% |
| rgoodwi3 | 10/10 | 4933 days | 1% |
| cassie | 9/10 | 4994 days | 1% |
| Sandra Milch | 10/10 | 5009 days | 1% |
| Maike | 9/10 | 5013 days | 1% |
| Kauzta | 8/10 | 5013 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5018 days | 1% |
| Harry Hammond | 8/10 | 5018 days | 1% |
| Hoog Antink | 9/10 | 5019 days | 1% |
| Bryan Higgins | 8/10 | 5023 days | 1% |
| Paul Smith | 8/10 | 5031 days | 1% |
| Rian Bach | 8/10 | 5031 days | 1% |
| Friedli Manuela | 9/10 | 5048 days | 1% |
| Mikeminch | 9/10 | 5145 days | 1% |
| Ralston | 9/10 | 5176 days | 1% |
| Ronny | 8/10 | 5404 days | 1% |
| Jennifer Templeton | 8/10 | 5435 days | 1% |
| SimonR | 8/10 | 5758 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.40% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 118 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 115 | -2.34% |
| 116 | -2.36% |
| 117 | -2.38% |
| 118 | -2.40% |
| 119 | -2.42% |
| 120 | -2.44% |
| 121 | -2.46% |
| … | … |
Balancing Adjustment
0.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.