Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
82 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 82 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 25 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 9/10 | 393 days | 100% |
| Brett | 10/10 | 789 days | 71% |
| Erin | 9/10 | 820 days | 68% |
| Chris | 10/10 | 1094 days | 39% |
| Donna Harbidge | 10/10 | 1124 days | 36% |
| Walt Drechsler | 10/10 | 1247 days | 27% |
| Dean Malkewich | 10/10 | 1336 days | 20% |
| Caity | 10/10 | 1367 days | 19% |
| Sam | 10/10 | 1642 days | 7% |
| Jenna | 9/10 | 1763 days | 6% |
| Rosie | 8/10 | 1854 days | 5% |
| Dr.A | 10/10 | 2038 days | 5% |
| Felix | 9/10 | 2097 days | 5% |
| Jim Henderson | 10/10 | 2189 days | 5% |
| Caro | 10/10 | 2432 days | 4% |
| Richard K | 10/10 | 2494 days | 4% |
| justin smith | 10/10 | 2616 days | 4% |
| Clare & Gerry | 10/10 | 2769 days | 3% |
| Pedro | 8/10 | 2797 days | 3% |
| RKNZ | 10/10 | 2920 days | 3% |
| Cynthia | 9/10 | 2920 days | 3% |
| helen reeve | 9/10 | 2920 days | 3% |
| Roger | 10/10 | 2981 days | 3% |
| Esther | 7/10 | 3042 days | 3% |
| brian biggs | 10/10 | 3162 days | 2% |
| Vanessa Stubbs | 7/10 | 3311 days | 2% |
| Isabel See | 7/10 | 3345 days | 2% |
| Brooke Cooper | 10/10 | 3345 days | 2% |
| Anja Röhrich | 10/10 | 3459 days | 2% |
| Janet Pentelow | 10/10 | 3460 days | 2% |
| Adam Yates | 9/10 | 3461 days | 2% |
| Peter Schurke | 10/10 | 3492 days | 2% |
| Fabio Flepp | 10/10 | 3505 days | 2% |
| Alan Brown | 8/10 | 3557 days | 2% |
| Andy Partridge | 10/10 | 3591 days | 2% |
| Shelly Stanchuk | 10/10 | 3618 days | 1% |
| Kathy Hart | 8/10 | 3802 days | 1% |
| Joanna du Toit | 9/10 | 3802 days | 1% |
| Pamela Hoffman | 8/10 | 3825 days | 1% |
| Grant | 9/10 | 3853 days | 1% |
| Diana Worwood | 10/10 | 3860 days | 1% |
| Paul Smith | 10/10 | 3872 days | 1% |
| John Jones | 9/10 | 3915 days | 1% |
| David From Switzerland | 8/10 | 3934 days | 1% |
| Hya@nztrip | 7/10 | 3954 days | 1% |
| Teresa Noble | 9/10 | 3984 days | 1% |
| Anita and Wilbur | 9/10 | 4058 days | 0% |
| AusCampa | 10/10 | 4168 days | 0% |
| Andrew Cruickshank | 9/10 | 4229 days | 0% |
| John Drake | 9/10 | 4245 days | 0% |
| Nell Hearle | 10/10 | 4259 days | 0% |
| misstassie | 9/10 | 4288 days | 0% |
| Brita Topp | 7/10 | 4595 days | 1% |
| Monique Monique | 7/10 | 4623 days | 1% |
| David Spindler | 8/10 | 4623 days | 1% |
| Helene & Peter | 8/10 | 4715 days | 1% |
| Helen King | 5/10 | 4776 days | 1% |
| Ron Stenhouse | 9/10 | 4929 days | 1% |
| Elizabeth Stenhouse | 9/10 | 4929 days | 1% |
| Wertra | 9/10 | 5033 days | 1% |
| Gail Bennie | 8/10 | 5050 days | 1% |
| ablac016 | 10/10 | 5264 days | 1% |
| pacemannz | 9/10 | 5264 days | 1% |
| Paul Smith | 8/10 | 5346 days | 1% |
| D R Valentine | 10/10 | 5348 days | 1% |
| rgoodwi3 | 10/10 | 5599 days | 1% |
| cassie | 9/10 | 5660 days | 1% |
| Sandra Milch | 10/10 | 5675 days | 1% |
| Maike | 9/10 | 5679 days | 1% |
| Kauzta | 8/10 | 5679 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5684 days | 1% |
| Harry Hammond | 8/10 | 5684 days | 1% |
| Hoog Antink | 9/10 | 5685 days | 1% |
| Bryan Higgins | 8/10 | 5689 days | 1% |
| Paul Smith | 8/10 | 5697 days | 1% |
| Rian Bach | 8/10 | 5697 days | 1% |
| Friedli Manuela | 9/10 | 5714 days | 1% |
| Mikeminch | 9/10 | 5811 days | 1% |
| Ralston | 9/10 | 5842 days | 1% |
| Ronny | 8/10 | 6070 days | 1% |
| Jennifer Templeton | 8/10 | 6101 days | 1% |
| SimonR | 8/10 | 6424 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
0.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.