G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
81 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 24 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 271 days | 100% |
| Erin | 9/10 | 302 days | 98% |
| Chris | 10/10 | 576 days | 85% |
| Donna Harbidge | 10/10 | 606 days | 82% |
| Walt Drechsler | 10/10 | 729 days | 73% |
| Dean Malkewich | 10/10 | 818 days | 64% |
| Caity | 10/10 | 849 days | 61% |
| Sam | 10/10 | 1124 days | 34% |
| Jenna | 9/10 | 1245 days | 25% |
| Rosie | 8/10 | 1336 days | 19% |
| Dr.A | 10/10 | 1520 days | 11% |
| Felix | 9/10 | 1579 days | 9% |
| Jim Henderson | 10/10 | 1671 days | 6% |
| Caro | 10/10 | 1914 days | 5% |
| Richard K | 10/10 | 1976 days | 5% |
| justin smith | 10/10 | 2098 days | 4% |
| Clare & Gerry | 10/10 | 2251 days | 4% |
| Pedro | 8/10 | 2279 days | 4% |
| RKNZ | 10/10 | 2402 days | 4% |
| Cynthia | 9/10 | 2402 days | 4% |
| helen reeve | 9/10 | 2402 days | 4% |
| Roger | 10/10 | 2463 days | 4% |
| Esther | 7/10 | 2524 days | 3% |
| brian biggs | 10/10 | 2644 days | 3% |
| Vanessa Stubbs | 7/10 | 2793 days | 3% |
| Isabel See | 7/10 | 2827 days | 3% |
| Brooke Cooper | 10/10 | 2827 days | 3% |
| Anja Röhrich | 10/10 | 2941 days | 3% |
| Janet Pentelow | 10/10 | 2942 days | 3% |
| Adam Yates | 9/10 | 2943 days | 3% |
| Peter Schurke | 10/10 | 2974 days | 3% |
| Fabio Flepp | 10/10 | 2987 days | 3% |
| Alan Brown | 8/10 | 3039 days | 2% |
| Andy Partridge | 10/10 | 3073 days | 2% |
| Shelly Stanchuk | 10/10 | 3100 days | 2% |
| Kathy Hart | 8/10 | 3284 days | 2% |
| Joanna du Toit | 9/10 | 3284 days | 2% |
| Pamela Hoffman | 8/10 | 3307 days | 2% |
| Grant | 9/10 | 3335 days | 2% |
| Diana Worwood | 10/10 | 3342 days | 2% |
| Paul Smith | 10/10 | 3354 days | 2% |
| John Jones | 9/10 | 3397 days | 2% |
| David From Switzerland | 8/10 | 3416 days | 2% |
| Hya@nztrip | 7/10 | 3436 days | 2% |
| Teresa Noble | 9/10 | 3466 days | 2% |
| Anita and Wilbur | 9/10 | 3540 days | 2% |
| AusCampa | 10/10 | 3650 days | 1% |
| Andrew Cruickshank | 9/10 | 3711 days | 1% |
| John Drake | 9/10 | 3727 days | 1% |
| Nell Hearle | 10/10 | 3741 days | 1% |
| misstassie | 9/10 | 3770 days | 1% |
| Brita Topp | 7/10 | 4077 days | 0% |
| Monique Monique | 7/10 | 4105 days | 0% |
| David Spindler | 8/10 | 4105 days | 0% |
| Helene & Peter | 8/10 | 4197 days | 0% |
| Helen King | 5/10 | 4258 days | 0% |
| Ron Stenhouse | 9/10 | 4411 days | 1% |
| Elizabeth Stenhouse | 9/10 | 4411 days | 1% |
| Wertra | 9/10 | 4515 days | 1% |
| Gail Bennie | 8/10 | 4532 days | 1% |
| ablac016 | 10/10 | 4746 days | 1% |
| pacemannz | 9/10 | 4746 days | 1% |
| Paul Smith | 8/10 | 4828 days | 1% |
| D R Valentine | 10/10 | 4830 days | 1% |
| rgoodwi3 | 10/10 | 5081 days | 1% |
| cassie | 9/10 | 5142 days | 1% |
| Sandra Milch | 10/10 | 5157 days | 1% |
| Maike | 9/10 | 5161 days | 1% |
| Kauzta | 8/10 | 5161 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5166 days | 1% |
| Harry Hammond | 8/10 | 5166 days | 1% |
| Hoog Antink | 9/10 | 5167 days | 1% |
| Bryan Higgins | 8/10 | 5171 days | 1% |
| Paul Smith | 8/10 | 5179 days | 1% |
| Rian Bach | 8/10 | 5179 days | 1% |
| Friedli Manuela | 9/10 | 5196 days | 1% |
| Mikeminch | 9/10 | 5293 days | 1% |
| Ralston | 9/10 | 5324 days | 1% |
| Ronny | 8/10 | 5552 days | 1% |
| Jennifer Templeton | 8/10 | 5583 days | 1% |
| SimonR | 8/10 | 5906 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.16% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.11% |
| 198 | -3.13% |
| 199 | -3.14% |
| 200 | -3.16% |
| 201 | -3.17% |
| 202 | -3.19% |
| 203 | -3.21% |
| … | … |
Balancing Adjustment
0.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.