Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
82 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 82 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 25 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 9/10 | 333 days | 100% |
| Brett | 10/10 | 729 days | 75% |
| Erin | 9/10 | 760 days | 71% |
| Chris | 10/10 | 1034 days | 44% |
| Donna Harbidge | 10/10 | 1064 days | 41% |
| Walt Drechsler | 10/10 | 1187 days | 30% |
| Dean Malkewich | 10/10 | 1276 days | 24% |
| Caity | 10/10 | 1307 days | 22% |
| Sam | 10/10 | 1582 days | 9% |
| Jenna | 9/10 | 1703 days | 6% |
| Rosie | 8/10 | 1794 days | 5% |
| Dr.A | 10/10 | 1978 days | 5% |
| Felix | 9/10 | 2037 days | 5% |
| Jim Henderson | 10/10 | 2129 days | 4% |
| Caro | 10/10 | 2372 days | 4% |
| Richard K | 10/10 | 2434 days | 4% |
| justin smith | 10/10 | 2556 days | 4% |
| Clare & Gerry | 10/10 | 2709 days | 3% |
| Pedro | 8/10 | 2737 days | 3% |
| RKNZ | 10/10 | 2860 days | 3% |
| Cynthia | 9/10 | 2860 days | 3% |
| helen reeve | 9/10 | 2860 days | 3% |
| Roger | 10/10 | 2921 days | 3% |
| Esther | 7/10 | 2982 days | 2% |
| brian biggs | 10/10 | 3102 days | 2% |
| Vanessa Stubbs | 7/10 | 3251 days | 2% |
| Isabel See | 7/10 | 3285 days | 2% |
| Brooke Cooper | 10/10 | 3285 days | 2% |
| Anja Röhrich | 10/10 | 3399 days | 2% |
| Janet Pentelow | 10/10 | 3400 days | 2% |
| Adam Yates | 9/10 | 3401 days | 2% |
| Peter Schurke | 10/10 | 3432 days | 2% |
| Fabio Flepp | 10/10 | 3445 days | 2% |
| Alan Brown | 8/10 | 3497 days | 2% |
| Andy Partridge | 10/10 | 3531 days | 1% |
| Shelly Stanchuk | 10/10 | 3558 days | 1% |
| Kathy Hart | 8/10 | 3742 days | 1% |
| Joanna du Toit | 9/10 | 3742 days | 1% |
| Pamela Hoffman | 8/10 | 3765 days | 1% |
| Grant | 9/10 | 3793 days | 1% |
| Diana Worwood | 10/10 | 3800 days | 1% |
| Paul Smith | 10/10 | 3812 days | 1% |
| John Jones | 9/10 | 3855 days | 1% |
| David From Switzerland | 8/10 | 3874 days | 1% |
| Hya@nztrip | 7/10 | 3894 days | 1% |
| Teresa Noble | 9/10 | 3924 days | 1% |
| Anita and Wilbur | 9/10 | 3998 days | 0% |
| AusCampa | 10/10 | 4108 days | 0% |
| Andrew Cruickshank | 9/10 | 4169 days | 0% |
| John Drake | 9/10 | 4185 days | 0% |
| Nell Hearle | 10/10 | 4199 days | 0% |
| misstassie | 9/10 | 4228 days | 0% |
| Brita Topp | 7/10 | 4535 days | 1% |
| Monique Monique | 7/10 | 4563 days | 1% |
| David Spindler | 8/10 | 4563 days | 1% |
| Helene & Peter | 8/10 | 4655 days | 1% |
| Helen King | 5/10 | 4716 days | 1% |
| Ron Stenhouse | 9/10 | 4869 days | 1% |
| Elizabeth Stenhouse | 9/10 | 4869 days | 1% |
| Wertra | 9/10 | 4973 days | 1% |
| Gail Bennie | 8/10 | 4990 days | 1% |
| ablac016 | 10/10 | 5204 days | 1% |
| pacemannz | 9/10 | 5204 days | 1% |
| Paul Smith | 8/10 | 5286 days | 1% |
| D R Valentine | 10/10 | 5288 days | 1% |
| rgoodwi3 | 10/10 | 5539 days | 1% |
| cassie | 9/10 | 5600 days | 1% |
| Sandra Milch | 10/10 | 5615 days | 1% |
| Maike | 9/10 | 5619 days | 1% |
| Kauzta | 8/10 | 5619 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5624 days | 1% |
| Harry Hammond | 8/10 | 5624 days | 1% |
| Hoog Antink | 9/10 | 5625 days | 1% |
| Bryan Higgins | 8/10 | 5629 days | 1% |
| Paul Smith | 8/10 | 5637 days | 1% |
| Rian Bach | 8/10 | 5637 days | 1% |
| Friedli Manuela | 9/10 | 5654 days | 1% |
| Mikeminch | 9/10 | 5751 days | 1% |
| Ralston | 9/10 | 5782 days | 1% |
| Ronny | 8/10 | 6010 days | 1% |
| Jennifer Templeton | 8/10 | 6041 days | 1% |
| SimonR | 8/10 | 6364 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
0.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.