Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
82 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 82 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 25 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 9/10 | 171 days | 100% |
| Brett | 10/10 | 567 days | 84% |
| Erin | 9/10 | 598 days | 81% |
| Chris | 10/10 | 872 days | 58% |
| Donna Harbidge | 10/10 | 902 days | 55% |
| Walt Drechsler | 10/10 | 1025 days | 43% |
| Dean Malkewich | 10/10 | 1114 days | 35% |
| Caity | 10/10 | 1145 days | 32% |
| Sam | 10/10 | 1420 days | 15% |
| Jenna | 9/10 | 1541 days | 10% |
| Rosie | 8/10 | 1632 days | 7% |
| Dr.A | 10/10 | 1816 days | 5% |
| Felix | 9/10 | 1875 days | 5% |
| Jim Henderson | 10/10 | 1967 days | 5% |
| Caro | 10/10 | 2210 days | 4% |
| Richard K | 10/10 | 2272 days | 4% |
| justin smith | 10/10 | 2394 days | 4% |
| Clare & Gerry | 10/10 | 2547 days | 4% |
| Pedro | 8/10 | 2575 days | 4% |
| RKNZ | 10/10 | 2698 days | 3% |
| Cynthia | 9/10 | 2698 days | 3% |
| helen reeve | 9/10 | 2698 days | 3% |
| Roger | 10/10 | 2759 days | 3% |
| Esther | 7/10 | 2820 days | 3% |
| brian biggs | 10/10 | 2940 days | 3% |
| Vanessa Stubbs | 7/10 | 3089 days | 2% |
| Isabel See | 7/10 | 3123 days | 2% |
| Brooke Cooper | 10/10 | 3123 days | 3% |
| Anja Röhrich | 10/10 | 3237 days | 2% |
| Janet Pentelow | 10/10 | 3238 days | 2% |
| Adam Yates | 9/10 | 3239 days | 2% |
| Peter Schurke | 10/10 | 3270 days | 2% |
| Fabio Flepp | 10/10 | 3283 days | 2% |
| Alan Brown | 8/10 | 3335 days | 2% |
| Andy Partridge | 10/10 | 3369 days | 2% |
| Shelly Stanchuk | 10/10 | 3396 days | 2% |
| Kathy Hart | 8/10 | 3580 days | 2% |
| Joanna du Toit | 9/10 | 3580 days | 2% |
| Pamela Hoffman | 8/10 | 3603 days | 2% |
| Grant | 9/10 | 3631 days | 1% |
| Diana Worwood | 10/10 | 3638 days | 1% |
| Paul Smith | 10/10 | 3650 days | 1% |
| John Jones | 9/10 | 3693 days | 1% |
| David From Switzerland | 8/10 | 3712 days | 1% |
| Hya@nztrip | 7/10 | 3732 days | 1% |
| Teresa Noble | 9/10 | 3762 days | 1% |
| Anita and Wilbur | 9/10 | 3836 days | 1% |
| AusCampa | 10/10 | 3946 days | 1% |
| Andrew Cruickshank | 9/10 | 4007 days | 1% |
| John Drake | 9/10 | 4023 days | 1% |
| Nell Hearle | 10/10 | 4037 days | 1% |
| misstassie | 9/10 | 4066 days | 1% |
| Brita Topp | 7/10 | 4373 days | 0% |
| Monique Monique | 7/10 | 4401 days | 1% |
| David Spindler | 8/10 | 4401 days | 1% |
| Helene & Peter | 8/10 | 4493 days | 1% |
| Helen King | 5/10 | 4554 days | 1% |
| Ron Stenhouse | 9/10 | 4707 days | 1% |
| Elizabeth Stenhouse | 9/10 | 4707 days | 1% |
| Wertra | 9/10 | 4811 days | 1% |
| Gail Bennie | 8/10 | 4828 days | 1% |
| ablac016 | 10/10 | 5042 days | 1% |
| pacemannz | 9/10 | 5042 days | 1% |
| Paul Smith | 8/10 | 5124 days | 1% |
| D R Valentine | 10/10 | 5126 days | 1% |
| rgoodwi3 | 10/10 | 5377 days | 1% |
| cassie | 9/10 | 5438 days | 1% |
| Sandra Milch | 10/10 | 5453 days | 1% |
| Maike | 9/10 | 5457 days | 1% |
| Kauzta | 8/10 | 5457 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5462 days | 1% |
| Harry Hammond | 8/10 | 5462 days | 1% |
| Hoog Antink | 9/10 | 5463 days | 1% |
| Bryan Higgins | 8/10 | 5467 days | 1% |
| Paul Smith | 8/10 | 5475 days | 1% |
| Rian Bach | 8/10 | 5475 days | 1% |
| Friedli Manuela | 9/10 | 5492 days | 1% |
| Mikeminch | 9/10 | 5589 days | 1% |
| Ralston | 9/10 | 5620 days | 1% |
| Ronny | 8/10 | 5848 days | 1% |
| Jennifer Templeton | 8/10 | 5879 days | 1% |
| SimonR | 8/10 | 6202 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 167 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 164 | -3.40% |
| 165 | -3.42% |
| 166 | -3.44% |
| 167 | -3.46% |
| 168 | -3.48% |
| 169 | -3.50% |
| 170 | -3.52% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.