G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
82 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 82 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 25 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 9/10 | 95 days | 100% |
| Brett | 10/10 | 491 days | 88% |
| Erin | 9/10 | 522 days | 85% |
| Chris | 10/10 | 796 days | 65% |
| Donna Harbidge | 10/10 | 826 days | 62% |
| Walt Drechsler | 10/10 | 949 days | 49% |
| Dean Malkewich | 10/10 | 1038 days | 41% |
| Caity | 10/10 | 1069 days | 38% |
| Sam | 10/10 | 1344 days | 18% |
| Jenna | 9/10 | 1465 days | 12% |
| Rosie | 8/10 | 1556 days | 9% |
| Dr.A | 10/10 | 1740 days | 5% |
| Felix | 9/10 | 1799 days | 5% |
| Jim Henderson | 10/10 | 1891 days | 5% |
| Caro | 10/10 | 2134 days | 4% |
| Richard K | 10/10 | 2196 days | 4% |
| justin smith | 10/10 | 2318 days | 4% |
| Clare & Gerry | 10/10 | 2471 days | 4% |
| Pedro | 8/10 | 2499 days | 4% |
| RKNZ | 10/10 | 2622 days | 3% |
| Cynthia | 9/10 | 2622 days | 3% |
| helen reeve | 9/10 | 2622 days | 3% |
| Roger | 10/10 | 2683 days | 3% |
| Esther | 7/10 | 2744 days | 3% |
| brian biggs | 10/10 | 2864 days | 3% |
| Vanessa Stubbs | 7/10 | 3013 days | 2% |
| Isabel See | 7/10 | 3047 days | 2% |
| Brooke Cooper | 10/10 | 3047 days | 3% |
| Anja Röhrich | 10/10 | 3161 days | 2% |
| Janet Pentelow | 10/10 | 3162 days | 2% |
| Adam Yates | 9/10 | 3163 days | 2% |
| Peter Schurke | 10/10 | 3194 days | 2% |
| Fabio Flepp | 10/10 | 3207 days | 2% |
| Alan Brown | 8/10 | 3259 days | 2% |
| Andy Partridge | 10/10 | 3293 days | 2% |
| Shelly Stanchuk | 10/10 | 3320 days | 2% |
| Kathy Hart | 8/10 | 3504 days | 2% |
| Joanna du Toit | 9/10 | 3504 days | 2% |
| Pamela Hoffman | 8/10 | 3527 days | 2% |
| Grant | 9/10 | 3555 days | 2% |
| Diana Worwood | 10/10 | 3562 days | 2% |
| Paul Smith | 10/10 | 3574 days | 2% |
| John Jones | 9/10 | 3617 days | 1% |
| David From Switzerland | 8/10 | 3636 days | 1% |
| Hya@nztrip | 7/10 | 3656 days | 1% |
| Teresa Noble | 9/10 | 3686 days | 1% |
| Anita and Wilbur | 9/10 | 3760 days | 1% |
| AusCampa | 10/10 | 3870 days | 1% |
| Andrew Cruickshank | 9/10 | 3931 days | 1% |
| John Drake | 9/10 | 3947 days | 1% |
| Nell Hearle | 10/10 | 3961 days | 1% |
| misstassie | 9/10 | 3990 days | 1% |
| Brita Topp | 7/10 | 4297 days | 0% |
| Monique Monique | 7/10 | 4325 days | 0% |
| David Spindler | 8/10 | 4325 days | 0% |
| Helene & Peter | 8/10 | 4417 days | 1% |
| Helen King | 5/10 | 4478 days | 1% |
| Ron Stenhouse | 9/10 | 4631 days | 1% |
| Elizabeth Stenhouse | 9/10 | 4631 days | 1% |
| Wertra | 9/10 | 4735 days | 1% |
| Gail Bennie | 8/10 | 4752 days | 1% |
| ablac016 | 10/10 | 4966 days | 1% |
| pacemannz | 9/10 | 4966 days | 1% |
| Paul Smith | 8/10 | 5048 days | 1% |
| D R Valentine | 10/10 | 5050 days | 1% |
| rgoodwi3 | 10/10 | 5301 days | 1% |
| cassie | 9/10 | 5362 days | 1% |
| Sandra Milch | 10/10 | 5377 days | 1% |
| Maike | 9/10 | 5381 days | 1% |
| Kauzta | 8/10 | 5381 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5386 days | 1% |
| Harry Hammond | 8/10 | 5386 days | 1% |
| Hoog Antink | 9/10 | 5387 days | 1% |
| Bryan Higgins | 8/10 | 5391 days | 1% |
| Paul Smith | 8/10 | 5399 days | 1% |
| Rian Bach | 8/10 | 5399 days | 1% |
| Friedli Manuela | 9/10 | 5416 days | 1% |
| Mikeminch | 9/10 | 5513 days | 1% |
| Ralston | 9/10 | 5544 days | 1% |
| Ronny | 8/10 | 5772 days | 1% |
| Jennifer Templeton | 8/10 | 5803 days | 1% |
| SimonR | 8/10 | 6126 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.85% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 91 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 88 | -1.79% |
| 89 | -1.81% |
| 90 | -1.83% |
| 91 | -1.85% |
| 92 | -1.87% |
| 93 | -1.89% |
| 94 | -1.91% |
| … | … |
Balancing Adjustment
0.58% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.