Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Monarch Wildlife Cruises & Tours.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Monarch Wildlife Cruises & Tours

Valid Reviews

45 Valid Reviews

The Monarch Wildlife Cruises & Tours experience has a total of 46 reviews. There are 45 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 45 valid reviews:

Rating Count Percentage
10/10 20
44%
9/10 11
24%
8/10 10
22%
7/10 3
7%
6/10 1
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

90.22% Average

The raw data average (mean) for all the Monarch Wildlife Cruises & Tours valid reviews is 90.22% and is based on 45 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

28 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 45 valid reviews, the experience has 28 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 28 face-to-face reviews:

Rating Count Percentage
10/10 7
25%
9/10 10
36%
8/10 7
25%
7/10 3
11%
6/10 1
4%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

86.79% Average

The raw data average (mean) for all the Monarch Wildlife Cruises & Tours face-to-face reviews is 86.79% and is based on 28 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

90.70%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sevi 8/10 1792 days 100%
Chris 9/10 2171 days 83%
Des Corner 10/10 2212 days 81%
Martin Bakker 9/10 2231 days 80%
Stefanie Menz 9/10 3236 days 22%
Peer Krumrey 10/10 3236 days 22%
Jim Woodruff 10/10 3277 days 20%
David 8/10 3369 days 13%
Hilbert vanEssen 7/10 3611 days 0%
VAGABOND 10/10 3674 days 27%
Dorthe 10/10 3706 days 27%
Lydia McLean 10/10 3721 days 27%
Geoff Shutt 10/10 3919 days 27%
Juergen Wolf 7/10 3970 days 25%
Kiefer Osterrieder 8/10 4003 days 26%
chrissie2011 10/10 4039 days 27%
Wendy 10/10 4070 days 27%
Lizzie 8/10 4070 days 26%
davidm239 9/10 4284 days 27%
Annette 10/10 4345 days 27%
Terry Phillips 10/10 4370 days 27%
John Winter 9/10 4370 days 27%
Rosemary Macdonald 9/10 4404 days 27%
DimitriD 9/10 4696 days 27%
Max 10/10 4698 days 27%
GrahamM1 10/10 4712 days 27%
ChristineM 9/10 4712 days 27%
SimonR 7/10 4713 days 25%
HovingL 9/10 4719 days 27%
purplekat99 8/10 4769 days 26%
stephanie 8/10 4783 days 26%
Chris Willsher 10/10 4792 days 27%
Stephanie Schikora 10/10 4821 days 27%
Carrie 9/10 4825 days 27%
robthorp 10/10 4873 days 27%
eve 10/10 4873 days 27%
pruevitt 10/10 4886 days 27%
Rob and Dorothy 8/10 5049 days 26%
jahirst 10/10 5061 days 27%
Mark 6/10 5107 days 22%
Sue 8/10 5397 days 26%
Jim 9/10 5397 days 27%
Fenke 8/10 5421 days 26%
Roy 10/10 5426 days 27%
Colin 8/10 5453 days 26%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Monarch Wildlife Cruises & Tours experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.11% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Monarch Wildlife Cruises & Tours experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Monarch Wildlife Cruises & Tours experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.05%
198 -4.07%
199 -4.09%
200 -4.11%
201 -4.13%
202 -4.15%
203 -4.17%

Final Ranking Score

87%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.