Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 43 days | 56% |
| GeorgeX | 8/10 | 74 days | 100% |
| Emma | 10/10 | 318 days | 96% |
| June Cormack | 7/10 | 470 days | 83% |
| Silene.arvinberod@gmail.com | 3/10 | 470 days | 49% |
| Anthony V | 9/10 | 715 days | 72% |
| Or | 10/10 | 743 days | 70% |
| Esther Lijesen | 5/10 | 743 days | 53% |
| V L Nelson | 9/10 | 774 days | 67% |
| RR | 8/10 | 805 days | 63% |
| AMR | 10/10 | 1139 days | 33% |
| Tash and Liam | 10/10 | 1445 days | 14% |
| Marn | 10/10 | 1445 days | 14% |
| Ying | 9/10 | 1565 days | 9% |
| Anna Swain | 9/10 | 1718 days | 6% |
| Justin | 9/10 | 1810 days | 5% |
| Ju | 9/10 | 1839 days | 5% |
| Pateke | 10/10 | 1870 days | 5% |
| Timothy Davies | 10/10 | 1931 days | 5% |
| Hclare | 10/10 | 1962 days | 5% |
| ScoutnIndi | 10/10 | 2084 days | 5% |
| Kate | 9/10 | 2115 days | 4% |
| Chelle | 10/10 | 2204 days | 4% |
| Dlg | 3/10 | 2235 days | 2% |
| Raphaele | 7/10 | 2266 days | 4% |
| Sunny | 9/10 | 2296 days | 4% |
| CJC | 10/10 | 2296 days | 4% |
| Angela | 9/10 | 2327 days | 4% |
| Daphne H | 9/10 | 2357 days | 4% |
| Pete | 10/10 | 2357 days | 4% |
| Mr&MrsGnu | 10/10 | 2480 days | 4% |
| WeiQiang Ng | 10/10 | 2480 days | 4% |
| Roth Nicks | 1/10 | 2480 days | 2% |
| BM | 6/10 | 2510 days | 3% |
| Michael McMahon | 10/10 | 2510 days | 4% |
| Graeme | 4/10 | 2510 days | 2% |
| wanchai anantikulchai | 5/10 | 2510 days | 3% |
| Will | 7/10 | 2541 days | 3% |
| Michael Stützle | 9/10 | 2541 days | 4% |
| Shira LA | 8/10 | 2569 days | 4% |
| Eversons | 6/10 | 2600 days | 3% |
| Audrey Wong | 10/10 | 2608 days | 4% |
| Katrina | 8/10 | 2631 days | 3% |
| Paul and Paula | 7/10 | 2636 days | 3% |
| Nadene Wheatley | 7/10 | 2657 days | 3% |
| Pam Rule | 10/10 | 2688 days | 3% |
| Jo Jardine | 10/10 | 2738 days | 3% |
| Laureen Trainer | 8/10 | 2829 days | 3% |
| Brett King | 8/10 | 2845 days | 3% |
| Belinda Clarke | 8/10 | 2879 days | 3% |
| P Stiller-Johnson | 10/10 | 2882 days | 3% |
| Kenny Werink | 1/10 | 2884 days | 1% |
| Sylvie Meganck | 6/10 | 2905 days | 3% |
| Jesse Kruithoed | 9/10 | 2915 days | 3% |
| Jude Ong | 10/10 | 3026 days | 3% |
| James Richmond | 3/10 | 3039 days | 1% |
| Mike Guest | 10/10 | 3045 days | 3% |
| Amy Yates | 9/10 | 3084 days | 3% |
| Shelley Hancox | 9/10 | 3134 days | 2% |
| Liz Cave | 10/10 | 3139 days | 2% |
| Jessica Stokes | 10/10 | 3140 days | 2% |
| Marene Fu | 10/10 | 3182 days | 2% |
| María del Carmen Escandell | 9/10 | 3203 days | 2% |
| Estelle Daniel | 10/10 | 3273 days | 2% |
| Staffan Johansson | 8/10 | 3282 days | 2% |
| Glinys Weller | 8/10 | 3317 days | 2% |
| Allyson Taylor | 7/10 | 3630 days | 1% |
| Alistair Millward | 9/10 | 3633 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3637 days | 1% |
| Andrew Cruickshank | 10/10 | 3637 days | 1% |
| Jess Rose | 9/10 | 3665 days | 1% |
| Silke | 7/10 | 3678 days | 1% |
| Syed Riyazuddin | 7/10 | 3757 days | 1% |
| Andrew Kermode | 10/10 | 3880 days | 1% |
| Fabian Rodriguez | 10/10 | 3910 days | 1% |
| Patricia Revel | 8/10 | 3972 days | 1% |
| Matt Weston | 7/10 | 3985 days | 1% |
| David Spindler | 7/10 | 4002 days | 1% |
| Daniel Robledo | 7/10 | 4003 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 4003 days | 1% |
| Frank Jensen | 9/10 | 4017 days | 1% |
| Matusala Habtemariam | 9/10 | 4026 days | 1% |
| Joy Lambez | 10/10 | 4027 days | 1% |
| Michael Sheridan | 9/10 | 4042 days | 1% |
| Ariadna & Omer | 7/10 | 4092 days | 1% |
| andrewmh | 9/10 | 4092 days | 1% |
| Alex | 1/10 | 4245 days | 0% |
| Grantygrant | 7/10 | 4336 days | 0% |
| Raelene Vine | 8/10 | 4367 days | 0% |
| doepie277 | 7/10 | 4426 days | 1% |
| Hanneke P | 8/10 | 4426 days | 1% |
| Karin Genyn | 10/10 | 4443 days | 1% |
| Stephanie Levepue | 8/10 | 4461 days | 1% |
| Oliver Kalmbach | 3/10 | 4466 days | 1% |
| Nicholas I Allen | 10/10 | 4487 days | 1% |
| David | 10/10 | 4487 days | 1% |
| Cathyd07 | 10/10 | 4548 days | 1% |
| Tjw | 9/10 | 4610 days | 1% |
| sueadegizmo | 9/10 | 4640 days | 1% |
| Christina Bruellhardt | 10/10 | 4714 days | 1% |
| Andreas Schacke | 5/10 | 4717 days | 1% |
| M Robinson | 10/10 | 4728 days | 1% |
| Volker | 9/10 | 4741 days | 1% |
| Sabine & Stefan | 10/10 | 4745 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 4748 days | 1% |
| Horst Langstein | 8/10 | 4754 days | 1% |
| jeanolivier3 | 1/10 | 4761 days | 0% |
| CMJ | 9/10 | 4792 days | 1% |
| Ray Coombe | 10/10 | 4835 days | 1% |
| neilqecosse | 9/10 | 4853 days | 1% |
| qofd | 9/10 | 5037 days | 1% |
| Sean Brownell | 9/10 | 5067 days | 1% |
| Prideaux | 8/10 | 5077 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5077 days | 1% |
| Chris Forrest | 9/10 | 5077 days | 1% |
| Hanggi | 10/10 | 5078 days | 1% |
| Ray Banham | 10/10 | 5078 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5082 days | 1% |
| Coral Last | 7/10 | 5084 days | 1% |
| T Lipscombe | 9/10 | 5090 days | 1% |
| Tricia Goggin | 9/10 | 5090 days | 1% |
| Mannebach & Siejert | 8/10 | 5095 days | 1% |
| Caroline Sheridan | 10/10 | 5102 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5108 days | 1% |
| Andy | 9/10 | 5113 days | 1% |
| Maite Severins | 8/10 | 5117 days | 1% |
| Derek Archibald | 8/10 | 5119 days | 1% |
| Leslie Aldridge | 7/10 | 5119 days | 1% |
| Ewald Waldner | 9/10 | 5122 days | 1% |
| Augelika Berugard | 7/10 | 5125 days | 1% |
| Versteeg | 9/10 | 5384 days | 1% |
| nuwee | 10/10 | 5432 days | 1% |
| Stephen M | 9/10 | 5444 days | 1% |
| s_butler | 10/10 | 5451 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5451 days | 1% |
| Benedict Fluthman | 8/10 | 5453 days | 1% |
| Ingrid Zell | 9/10 | 5454 days | 1% |
| Westermann | 10/10 | 5454 days | 1% |
| Peter G | 8/10 | 5457 days | 1% |
| Ian Watson | 10/10 | 5464 days | 1% |
| Jackie | 8/10 | 5482 days | 1% |
| Schygulla | 9/10 | 5483 days | 1% |
| Lasse Olesen | 8/10 | 5484 days | 1% |
| Sinjc Grude | 8/10 | 5488 days | 1% |
| Frances Hay | 8/10 | 5490 days | 1% |
| Diane Chapple | 8/10 | 5490 days | 1% |
| Anne Fri | 10/10 | 5490 days | 1% |
| nigelst | 9/10 | 5497 days | 1% |
| Stephanie K | 8/10 | 5504 days | 1% |
| Jennifer Templeton | 8/10 | 5508 days | 1% |
| Susi Schoetzler | 9/10 | 5511 days | 1% |
| sophiep | 9/10 | 5537 days | 1% |
| simonbo | 9/10 | 5537 days | 1% |
| tanh | 9/10 | 5538 days | 1% |
| marijad | 10/10 | 5541 days | 1% |
| alasiac | 10/10 | 5553 days | 1% |
| Eimear Doyle | 8/10 | 5565 days | 1% |
| X Neils | 7/10 | 5575 days | 1% |
| hellami | 9/10 | 5583 days | 1% |
| SandyS | 10/10 | 5675 days | 1% |
| Andrea | 9/10 | 5717 days | 1% |
| SSheil | 9/10 | 5785 days | 1% |
| JohannaB | 9/10 | 5816 days | 1% |
| Dirk | 9/10 | 5840 days | 1% |
| Doll | 9/10 | 5844 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.83% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 40 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 37 | -0.77% |
| 38 | -0.79% |
| 39 | -0.81% |
| 40 | -0.83% |
| 41 | -0.85% |
| 42 | -0.87% |
| 43 | -0.89% |
| … | … |
Balancing Adjustment
3.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.