Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 338 days | 56% |
| GeorgeX | 8/10 | 369 days | 100% |
| Emma | 10/10 | 613 days | 87% |
| June Cormack | 7/10 | 765 days | 69% |
| Silene.arvinberod@gmail.com | 3/10 | 765 days | 40% |
| Anthony V | 9/10 | 1010 days | 47% |
| Or | 10/10 | 1038 days | 45% |
| Esther Lijesen | 5/10 | 1038 days | 34% |
| V L Nelson | 9/10 | 1069 days | 41% |
| RR | 8/10 | 1100 days | 38% |
| AMR | 10/10 | 1434 days | 15% |
| Tash and Liam | 10/10 | 1740 days | 6% |
| Marn | 10/10 | 1740 days | 6% |
| Ying | 9/10 | 1860 days | 5% |
| Anna Swain | 9/10 | 2013 days | 5% |
| Justin | 9/10 | 2105 days | 5% |
| Ju | 9/10 | 2134 days | 5% |
| Pateke | 10/10 | 2165 days | 5% |
| Timothy Davies | 10/10 | 2226 days | 5% |
| Hclare | 10/10 | 2257 days | 5% |
| ScoutnIndi | 10/10 | 2379 days | 4% |
| Kate | 9/10 | 2410 days | 4% |
| Chelle | 10/10 | 2499 days | 4% |
| Dlg | 3/10 | 2530 days | 2% |
| Raphaele | 7/10 | 2561 days | 4% |
| Sunny | 9/10 | 2591 days | 4% |
| CJC | 10/10 | 2591 days | 4% |
| Angela | 9/10 | 2622 days | 4% |
| Daphne H | 9/10 | 2652 days | 4% |
| Pete | 10/10 | 2652 days | 4% |
| Mr&MrsGnu | 10/10 | 2775 days | 3% |
| WeiQiang Ng | 10/10 | 2775 days | 3% |
| Roth Nicks | 1/10 | 2775 days | 1% |
| BM | 6/10 | 2805 days | 3% |
| Michael McMahon | 10/10 | 2805 days | 3% |
| Graeme | 4/10 | 2805 days | 2% |
| wanchai anantikulchai | 5/10 | 2805 days | 3% |
| Will | 7/10 | 2836 days | 3% |
| Michael Stützle | 9/10 | 2836 days | 3% |
| Shira LA | 8/10 | 2864 days | 3% |
| Eversons | 6/10 | 2895 days | 3% |
| Audrey Wong | 10/10 | 2903 days | 3% |
| Katrina | 8/10 | 2926 days | 3% |
| Paul and Paula | 7/10 | 2931 days | 3% |
| Nadene Wheatley | 7/10 | 2952 days | 3% |
| Pam Rule | 10/10 | 2983 days | 3% |
| Jo Jardine | 10/10 | 3033 days | 3% |
| Laureen Trainer | 8/10 | 3124 days | 3% |
| Brett King | 8/10 | 3140 days | 3% |
| Belinda Clarke | 8/10 | 3174 days | 2% |
| P Stiller-Johnson | 10/10 | 3177 days | 3% |
| Kenny Werink | 1/10 | 3179 days | 1% |
| Sylvie Meganck | 6/10 | 3200 days | 2% |
| Jesse Kruithoed | 9/10 | 3210 days | 2% |
| Jude Ong | 10/10 | 3321 days | 2% |
| James Richmond | 3/10 | 3334 days | 1% |
| Mike Guest | 10/10 | 3340 days | 2% |
| Amy Yates | 9/10 | 3379 days | 2% |
| Shelley Hancox | 9/10 | 3429 days | 2% |
| Liz Cave | 10/10 | 3434 days | 2% |
| Jessica Stokes | 10/10 | 3435 days | 2% |
| Marene Fu | 10/10 | 3477 days | 2% |
| María del Carmen Escandell | 9/10 | 3498 days | 2% |
| Estelle Daniel | 10/10 | 3568 days | 2% |
| Staffan Johansson | 8/10 | 3577 days | 2% |
| Glinys Weller | 8/10 | 3612 days | 2% |
| Allyson Taylor | 7/10 | 3925 days | 1% |
| Alistair Millward | 9/10 | 3928 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3932 days | 1% |
| Andrew Cruickshank | 10/10 | 3932 days | 1% |
| Jess Rose | 9/10 | 3960 days | 1% |
| Silke | 7/10 | 3973 days | 1% |
| Syed Riyazuddin | 7/10 | 4052 days | 1% |
| Andrew Kermode | 10/10 | 4175 days | 0% |
| Fabian Rodriguez | 10/10 | 4205 days | 0% |
| Patricia Revel | 8/10 | 4267 days | 0% |
| Matt Weston | 7/10 | 4280 days | 0% |
| David Spindler | 7/10 | 4297 days | 0% |
| Daniel Robledo | 7/10 | 4298 days | 0% |
| Maria Camen Santos Lopez | 7/10 | 4298 days | 0% |
| Frank Jensen | 9/10 | 4312 days | 0% |
| Matusala Habtemariam | 9/10 | 4321 days | 0% |
| Joy Lambez | 10/10 | 4322 days | 0% |
| Michael Sheridan | 9/10 | 4337 days | 0% |
| Ariadna & Omer | 7/10 | 4387 days | 1% |
| andrewmh | 9/10 | 4387 days | 1% |
| Alex | 1/10 | 4540 days | 0% |
| Grantygrant | 7/10 | 4631 days | 1% |
| Raelene Vine | 8/10 | 4662 days | 1% |
| doepie277 | 7/10 | 4721 days | 1% |
| Hanneke P | 8/10 | 4721 days | 1% |
| Karin Genyn | 10/10 | 4738 days | 1% |
| Stephanie Levepue | 8/10 | 4756 days | 1% |
| Oliver Kalmbach | 3/10 | 4761 days | 1% |
| Nicholas I Allen | 10/10 | 4782 days | 1% |
| David | 10/10 | 4782 days | 1% |
| Cathyd07 | 10/10 | 4843 days | 1% |
| Tjw | 9/10 | 4905 days | 1% |
| sueadegizmo | 9/10 | 4935 days | 1% |
| Christina Bruellhardt | 10/10 | 5009 days | 1% |
| Andreas Schacke | 5/10 | 5012 days | 1% |
| M Robinson | 10/10 | 5023 days | 1% |
| Volker | 9/10 | 5036 days | 1% |
| Sabine & Stefan | 10/10 | 5040 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5043 days | 1% |
| Horst Langstein | 8/10 | 5049 days | 1% |
| jeanolivier3 | 1/10 | 5056 days | 0% |
| CMJ | 9/10 | 5087 days | 1% |
| Ray Coombe | 10/10 | 5130 days | 1% |
| neilqecosse | 9/10 | 5148 days | 1% |
| qofd | 9/10 | 5332 days | 1% |
| Sean Brownell | 9/10 | 5362 days | 1% |
| Prideaux | 8/10 | 5372 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5372 days | 1% |
| Chris Forrest | 9/10 | 5372 days | 1% |
| Hanggi | 10/10 | 5373 days | 1% |
| Ray Banham | 10/10 | 5373 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5377 days | 1% |
| Coral Last | 7/10 | 5379 days | 1% |
| T Lipscombe | 9/10 | 5385 days | 1% |
| Tricia Goggin | 9/10 | 5385 days | 1% |
| Mannebach & Siejert | 8/10 | 5390 days | 1% |
| Caroline Sheridan | 10/10 | 5397 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5403 days | 1% |
| Andy | 9/10 | 5408 days | 1% |
| Maite Severins | 8/10 | 5412 days | 1% |
| Derek Archibald | 8/10 | 5414 days | 1% |
| Leslie Aldridge | 7/10 | 5414 days | 1% |
| Ewald Waldner | 9/10 | 5417 days | 1% |
| Augelika Berugard | 7/10 | 5420 days | 1% |
| Versteeg | 9/10 | 5679 days | 1% |
| nuwee | 10/10 | 5727 days | 1% |
| Stephen M | 9/10 | 5739 days | 1% |
| s_butler | 10/10 | 5746 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5746 days | 1% |
| Benedict Fluthman | 8/10 | 5748 days | 1% |
| Ingrid Zell | 9/10 | 5749 days | 1% |
| Westermann | 10/10 | 5749 days | 1% |
| Peter G | 8/10 | 5752 days | 1% |
| Ian Watson | 10/10 | 5759 days | 1% |
| Jackie | 8/10 | 5777 days | 1% |
| Schygulla | 9/10 | 5778 days | 1% |
| Lasse Olesen | 8/10 | 5779 days | 1% |
| Sinjc Grude | 8/10 | 5783 days | 1% |
| Frances Hay | 8/10 | 5785 days | 1% |
| Diane Chapple | 8/10 | 5785 days | 1% |
| Anne Fri | 10/10 | 5785 days | 1% |
| nigelst | 9/10 | 5792 days | 1% |
| Stephanie K | 8/10 | 5799 days | 1% |
| Jennifer Templeton | 8/10 | 5803 days | 1% |
| Susi Schoetzler | 9/10 | 5806 days | 1% |
| sophiep | 9/10 | 5832 days | 1% |
| simonbo | 9/10 | 5832 days | 1% |
| tanh | 9/10 | 5833 days | 1% |
| marijad | 10/10 | 5836 days | 1% |
| alasiac | 10/10 | 5848 days | 1% |
| Eimear Doyle | 8/10 | 5860 days | 1% |
| X Neils | 7/10 | 5870 days | 1% |
| hellami | 9/10 | 5878 days | 1% |
| SandyS | 10/10 | 5970 days | 1% |
| Andrea | 9/10 | 6012 days | 1% |
| SSheil | 9/10 | 6080 days | 1% |
| JohannaB | 9/10 | 6111 days | 1% |
| Dirk | 9/10 | 6135 days | 1% |
| Doll | 9/10 | 6139 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.