Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
165 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 168 reviews. There are 165 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 165 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
32% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.52% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.52% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 165 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlotte | 3/10 | 348 days | 56% |
| GeorgeX | 8/10 | 379 days | 100% |
| Emma | 10/10 | 623 days | 87% |
| June Cormack | 7/10 | 775 days | 68% |
| Silene.arvinberod@gmail.com | 3/10 | 775 days | 40% |
| Anthony V | 9/10 | 1020 days | 46% |
| Or | 10/10 | 1048 days | 44% |
| Esther Lijesen | 5/10 | 1048 days | 33% |
| V L Nelson | 9/10 | 1079 days | 40% |
| RR | 8/10 | 1110 days | 37% |
| AMR | 10/10 | 1444 days | 15% |
| Tash and Liam | 10/10 | 1750 days | 6% |
| Marn | 10/10 | 1750 days | 6% |
| Ying | 9/10 | 1870 days | 5% |
| Anna Swain | 9/10 | 2022 days | 5% |
| Justin | 9/10 | 2115 days | 5% |
| Ju | 9/10 | 2144 days | 5% |
| Pateke | 10/10 | 2175 days | 5% |
| Timothy Davies | 10/10 | 2236 days | 5% |
| Hclare | 10/10 | 2267 days | 5% |
| ScoutnIndi | 10/10 | 2388 days | 4% |
| Kate | 9/10 | 2419 days | 4% |
| Chelle | 10/10 | 2509 days | 4% |
| Dlg | 3/10 | 2540 days | 2% |
| Raphaele | 7/10 | 2571 days | 4% |
| Sunny | 9/10 | 2601 days | 4% |
| CJC | 10/10 | 2601 days | 4% |
| Angela | 9/10 | 2632 days | 4% |
| Daphne H | 9/10 | 2661 days | 4% |
| Pete | 10/10 | 2661 days | 4% |
| Mr&MrsGnu | 10/10 | 2784 days | 3% |
| WeiQiang Ng | 10/10 | 2784 days | 3% |
| Roth Nicks | 1/10 | 2784 days | 1% |
| BM | 6/10 | 2815 days | 3% |
| Michael McMahon | 10/10 | 2815 days | 3% |
| Graeme | 4/10 | 2815 days | 2% |
| wanchai anantikulchai | 5/10 | 2815 days | 3% |
| Will | 7/10 | 2846 days | 3% |
| Michael Stützle | 9/10 | 2846 days | 3% |
| Shira LA | 8/10 | 2874 days | 3% |
| Eversons | 6/10 | 2905 days | 3% |
| Audrey Wong | 10/10 | 2913 days | 3% |
| Katrina | 8/10 | 2935 days | 3% |
| Paul and Paula | 7/10 | 2941 days | 3% |
| Nadene Wheatley | 7/10 | 2962 days | 3% |
| Pam Rule | 10/10 | 2993 days | 3% |
| Jo Jardine | 10/10 | 3042 days | 3% |
| Laureen Trainer | 8/10 | 3133 days | 3% |
| Brett King | 8/10 | 3149 days | 3% |
| Belinda Clarke | 8/10 | 3184 days | 2% |
| P Stiller-Johnson | 10/10 | 3187 days | 3% |
| Kenny Werink | 1/10 | 3189 days | 1% |
| Sylvie Meganck | 6/10 | 3210 days | 2% |
| Jesse Kruithoed | 9/10 | 3220 days | 2% |
| Jude Ong | 10/10 | 3330 days | 2% |
| James Richmond | 3/10 | 3344 days | 1% |
| Mike Guest | 10/10 | 3350 days | 2% |
| Amy Yates | 9/10 | 3388 days | 2% |
| Shelley Hancox | 9/10 | 3438 days | 2% |
| Liz Cave | 10/10 | 3443 days | 2% |
| Jessica Stokes | 10/10 | 3444 days | 2% |
| Marene Fu | 10/10 | 3486 days | 2% |
| María del Carmen Escandell | 9/10 | 3507 days | 2% |
| Estelle Daniel | 10/10 | 3578 days | 2% |
| Staffan Johansson | 8/10 | 3587 days | 2% |
| Glinys Weller | 8/10 | 3622 days | 2% |
| Allyson Taylor | 7/10 | 3935 days | 1% |
| Alistair Millward | 9/10 | 3938 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3941 days | 1% |
| Andrew Cruickshank | 10/10 | 3941 days | 1% |
| Jess Rose | 9/10 | 3969 days | 1% |
| Silke | 7/10 | 3983 days | 1% |
| Syed Riyazuddin | 7/10 | 4061 days | 1% |
| Andrew Kermode | 10/10 | 4184 days | 0% |
| Fabian Rodriguez | 10/10 | 4214 days | 0% |
| Patricia Revel | 8/10 | 4277 days | 0% |
| Matt Weston | 7/10 | 4290 days | 0% |
| David Spindler | 7/10 | 4307 days | 0% |
| Daniel Robledo | 7/10 | 4308 days | 0% |
| Maria Camen Santos Lopez | 7/10 | 4308 days | 0% |
| Frank Jensen | 9/10 | 4322 days | 0% |
| Matusala Habtemariam | 9/10 | 4331 days | 0% |
| Joy Lambez | 10/10 | 4332 days | 0% |
| Michael Sheridan | 9/10 | 4347 days | 0% |
| Ariadna & Omer | 7/10 | 4397 days | 1% |
| andrewmh | 9/10 | 4397 days | 1% |
| Alex | 1/10 | 4549 days | 0% |
| Grantygrant | 7/10 | 4641 days | 1% |
| Raelene Vine | 8/10 | 4672 days | 1% |
| doepie277 | 7/10 | 4731 days | 1% |
| Hanneke P | 8/10 | 4731 days | 1% |
| Karin Genyn | 10/10 | 4748 days | 1% |
| Stephanie Levepue | 8/10 | 4766 days | 1% |
| Oliver Kalmbach | 3/10 | 4771 days | 1% |
| Nicholas I Allen | 10/10 | 4792 days | 1% |
| David | 10/10 | 4792 days | 1% |
| Cathyd07 | 10/10 | 4852 days | 1% |
| Tjw | 9/10 | 4914 days | 1% |
| sueadegizmo | 9/10 | 4944 days | 1% |
| Christina Bruellhardt | 10/10 | 5019 days | 1% |
| Andreas Schacke | 5/10 | 5022 days | 1% |
| M Robinson | 10/10 | 5033 days | 1% |
| Volker | 9/10 | 5046 days | 1% |
| Sabine & Stefan | 10/10 | 5050 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5053 days | 1% |
| Horst Langstein | 8/10 | 5059 days | 1% |
| jeanolivier3 | 1/10 | 5066 days | 0% |
| CMJ | 9/10 | 5097 days | 1% |
| Ray Coombe | 10/10 | 5140 days | 1% |
| neilqecosse | 9/10 | 5158 days | 1% |
| qofd | 9/10 | 5341 days | 1% |
| Sean Brownell | 9/10 | 5372 days | 1% |
| Prideaux | 8/10 | 5382 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5382 days | 1% |
| Chris Forrest | 9/10 | 5382 days | 1% |
| Hanggi | 10/10 | 5383 days | 1% |
| Ray Banham | 10/10 | 5383 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5387 days | 1% |
| Coral Last | 7/10 | 5389 days | 1% |
| T Lipscombe | 9/10 | 5395 days | 1% |
| Tricia Goggin | 9/10 | 5395 days | 1% |
| Mannebach & Siejert | 8/10 | 5400 days | 1% |
| Caroline Sheridan | 10/10 | 5407 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5413 days | 1% |
| Andy | 9/10 | 5418 days | 1% |
| Maite Severins | 8/10 | 5422 days | 1% |
| Derek Archibald | 8/10 | 5424 days | 1% |
| Leslie Aldridge | 7/10 | 5424 days | 1% |
| Ewald Waldner | 9/10 | 5427 days | 1% |
| Augelika Berugard | 7/10 | 5430 days | 1% |
| Versteeg | 9/10 | 5688 days | 1% |
| nuwee | 10/10 | 5737 days | 1% |
| Stephen M | 9/10 | 5749 days | 1% |
| s_butler | 10/10 | 5756 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5756 days | 1% |
| Benedict Fluthman | 8/10 | 5758 days | 1% |
| Ingrid Zell | 9/10 | 5759 days | 1% |
| Westermann | 10/10 | 5759 days | 1% |
| Peter G | 8/10 | 5762 days | 1% |
| Ian Watson | 10/10 | 5769 days | 1% |
| Jackie | 8/10 | 5787 days | 1% |
| Schygulla | 9/10 | 5788 days | 1% |
| Lasse Olesen | 8/10 | 5789 days | 1% |
| Sinjc Grude | 8/10 | 5793 days | 1% |
| Frances Hay | 8/10 | 5795 days | 1% |
| Diane Chapple | 8/10 | 5795 days | 1% |
| Anne Fri | 10/10 | 5795 days | 1% |
| nigelst | 9/10 | 5802 days | 1% |
| Stephanie K | 8/10 | 5809 days | 1% |
| Jennifer Templeton | 8/10 | 5813 days | 1% |
| Susi Schoetzler | 9/10 | 5816 days | 1% |
| sophiep | 9/10 | 5842 days | 1% |
| simonbo | 9/10 | 5842 days | 1% |
| tanh | 9/10 | 5843 days | 1% |
| marijad | 10/10 | 5846 days | 1% |
| alasiac | 10/10 | 5858 days | 1% |
| Eimear Doyle | 8/10 | 5870 days | 1% |
| X Neils | 7/10 | 5880 days | 1% |
| hellami | 9/10 | 5888 days | 1% |
| SandyS | 10/10 | 5979 days | 1% |
| Andrea | 9/10 | 6021 days | 1% |
| SSheil | 9/10 | 6089 days | 1% |
| JohannaB | 9/10 | 6121 days | 1% |
| Dirk | 9/10 | 6145 days | 1% |
| Doll | 9/10 | 6149 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
4.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.