Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
168 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 171 reviews. There are 168 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 168 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
29% |
| 9/10 | 53 |
|
32% |
| 8/10 | 29 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.27% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.27% and is based on 168 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 168 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 9/10 | 132 days | 100% |
| Clement | 8/10 | 191 days | 98% |
| cirefice bernard | 4/10 | 222 days | 65% |
| Charlotte | 3/10 | 556 days | 46% |
| GeorgeX | 8/10 | 587 days | 80% |
| Emma | 10/10 | 831 days | 62% |
| June Cormack | 7/10 | 983 days | 43% |
| Silene.arvinberod@gmail.com | 3/10 | 983 days | 25% |
| Anthony V | 9/10 | 1228 days | 25% |
| Or | 10/10 | 1256 days | 24% |
| Esther Lijesen | 5/10 | 1256 days | 18% |
| V L Nelson | 9/10 | 1287 days | 22% |
| RR | 8/10 | 1318 days | 19% |
| AMR | 10/10 | 1652 days | 7% |
| Tash and Liam | 10/10 | 1958 days | 5% |
| Marn | 10/10 | 1958 days | 5% |
| Ying | 9/10 | 2078 days | 4% |
| Anna Swain | 9/10 | 2230 days | 4% |
| Justin | 9/10 | 2323 days | 4% |
| Ju | 9/10 | 2352 days | 4% |
| Pateke | 10/10 | 2383 days | 4% |
| Timothy Davies | 10/10 | 2444 days | 4% |
| Hclare | 10/10 | 2475 days | 4% |
| ScoutnIndi | 10/10 | 2596 days | 3% |
| Kate | 9/10 | 2627 days | 3% |
| Chelle | 10/10 | 2717 days | 3% |
| Dlg | 3/10 | 2748 days | 2% |
| Raphaele | 7/10 | 2779 days | 3% |
| Sunny | 9/10 | 2809 days | 3% |
| CJC | 10/10 | 2809 days | 3% |
| Angela | 9/10 | 2840 days | 3% |
| Daphne H | 9/10 | 2869 days | 3% |
| Pete | 10/10 | 2869 days | 3% |
| Mr&MrsGnu | 10/10 | 2992 days | 3% |
| WeiQiang Ng | 10/10 | 2992 days | 3% |
| Roth Nicks | 1/10 | 2992 days | 1% |
| BM | 6/10 | 3023 days | 2% |
| Michael McMahon | 10/10 | 3023 days | 3% |
| Graeme | 4/10 | 3023 days | 2% |
| wanchai anantikulchai | 5/10 | 3023 days | 2% |
| Will | 7/10 | 3054 days | 2% |
| Michael Stützle | 9/10 | 3054 days | 2% |
| Shira LA | 8/10 | 3082 days | 2% |
| Eversons | 6/10 | 3113 days | 2% |
| Audrey Wong | 10/10 | 3121 days | 2% |
| Katrina | 8/10 | 3143 days | 2% |
| Paul and Paula | 7/10 | 3149 days | 2% |
| Nadene Wheatley | 7/10 | 3170 days | 2% |
| Pam Rule | 10/10 | 3201 days | 2% |
| Jo Jardine | 10/10 | 3250 days | 2% |
| Laureen Trainer | 8/10 | 3341 days | 2% |
| Brett King | 8/10 | 3357 days | 2% |
| Belinda Clarke | 8/10 | 3392 days | 2% |
| P Stiller-Johnson | 10/10 | 3395 days | 2% |
| Kenny Werink | 1/10 | 3397 days | 1% |
| Sylvie Meganck | 6/10 | 3418 days | 1% |
| Jesse Kruithoed | 9/10 | 3428 days | 2% |
| Jude Ong | 10/10 | 3538 days | 1% |
| James Richmond | 3/10 | 3552 days | 1% |
| Mike Guest | 10/10 | 3558 days | 1% |
| Amy Yates | 9/10 | 3596 days | 1% |
| Shelley Hancox | 9/10 | 3646 days | 1% |
| Liz Cave | 10/10 | 3651 days | 1% |
| Jessica Stokes | 10/10 | 3652 days | 1% |
| Marene Fu | 10/10 | 3694 days | 1% |
| María del Carmen Escandell | 9/10 | 3715 days | 1% |
| Estelle Daniel | 10/10 | 3786 days | 1% |
| Staffan Johansson | 8/10 | 3795 days | 1% |
| Glinys Weller | 8/10 | 3830 days | 1% |
| Allyson Taylor | 7/10 | 4143 days | 0% |
| Alistair Millward | 9/10 | 4146 days | 0% |
| Nurlaily Abu Bakar | 7/10 | 4149 days | 0% |
| Andrew Cruickshank | 10/10 | 4149 days | 0% |
| Jess Rose | 9/10 | 4177 days | 0% |
| Silke | 7/10 | 4191 days | 0% |
| Syed Riyazuddin | 7/10 | 4269 days | 0% |
| Andrew Kermode | 10/10 | 4392 days | 1% |
| Fabian Rodriguez | 10/10 | 4422 days | 1% |
| Patricia Revel | 8/10 | 4485 days | 1% |
| Matt Weston | 7/10 | 4498 days | 1% |
| David Spindler | 7/10 | 4515 days | 1% |
| Daniel Robledo | 7/10 | 4516 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 4516 days | 1% |
| Frank Jensen | 9/10 | 4530 days | 1% |
| Matusala Habtemariam | 9/10 | 4539 days | 1% |
| Joy Lambez | 10/10 | 4540 days | 1% |
| Michael Sheridan | 9/10 | 4555 days | 1% |
| Ariadna & Omer | 7/10 | 4605 days | 1% |
| andrewmh | 9/10 | 4605 days | 1% |
| Alex | 1/10 | 4757 days | 0% |
| Grantygrant | 7/10 | 4849 days | 1% |
| Raelene Vine | 8/10 | 4880 days | 1% |
| doepie277 | 7/10 | 4939 days | 1% |
| Hanneke P | 8/10 | 4939 days | 1% |
| Karin Genyn | 10/10 | 4956 days | 1% |
| Stephanie Levepue | 8/10 | 4974 days | 1% |
| Oliver Kalmbach | 3/10 | 4979 days | 0% |
| Nicholas I Allen | 10/10 | 5000 days | 1% |
| David | 10/10 | 5000 days | 1% |
| Cathyd07 | 10/10 | 5060 days | 1% |
| Tjw | 9/10 | 5122 days | 1% |
| sueadegizmo | 9/10 | 5152 days | 1% |
| Christina Bruellhardt | 10/10 | 5227 days | 1% |
| Andreas Schacke | 5/10 | 5230 days | 1% |
| M Robinson | 10/10 | 5241 days | 1% |
| Volker | 9/10 | 5254 days | 1% |
| Sabine & Stefan | 10/10 | 5258 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5261 days | 1% |
| Horst Langstein | 8/10 | 5267 days | 1% |
| jeanolivier3 | 1/10 | 5274 days | 0% |
| CMJ | 9/10 | 5305 days | 1% |
| Ray Coombe | 10/10 | 5348 days | 1% |
| neilqecosse | 9/10 | 5366 days | 1% |
| qofd | 9/10 | 5549 days | 1% |
| Sean Brownell | 9/10 | 5580 days | 1% |
| Prideaux | 8/10 | 5590 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5590 days | 1% |
| Chris Forrest | 9/10 | 5590 days | 1% |
| Hanggi | 10/10 | 5591 days | 1% |
| Ray Banham | 10/10 | 5591 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5595 days | 1% |
| Coral Last | 7/10 | 5597 days | 1% |
| T Lipscombe | 9/10 | 5603 days | 1% |
| Tricia Goggin | 9/10 | 5603 days | 1% |
| Mannebach & Siejert | 8/10 | 5608 days | 1% |
| Caroline Sheridan | 10/10 | 5615 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5621 days | 1% |
| Andy | 9/10 | 5626 days | 1% |
| Maite Severins | 8/10 | 5630 days | 1% |
| Derek Archibald | 8/10 | 5632 days | 1% |
| Leslie Aldridge | 7/10 | 5632 days | 1% |
| Ewald Waldner | 9/10 | 5635 days | 1% |
| Augelika Berugard | 7/10 | 5638 days | 1% |
| Versteeg | 9/10 | 5896 days | 1% |
| nuwee | 10/10 | 5945 days | 1% |
| Stephen M | 9/10 | 5957 days | 1% |
| s_butler | 10/10 | 5964 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5964 days | 1% |
| Benedict Fluthman | 8/10 | 5966 days | 1% |
| Ingrid Zell | 9/10 | 5967 days | 1% |
| Westermann | 10/10 | 5967 days | 1% |
| Peter G | 8/10 | 5970 days | 1% |
| Ian Watson | 10/10 | 5977 days | 1% |
| Jackie | 8/10 | 5995 days | 1% |
| Schygulla | 9/10 | 5996 days | 1% |
| Lasse Olesen | 8/10 | 5997 days | 1% |
| Sinjc Grude | 8/10 | 6001 days | 1% |
| Frances Hay | 8/10 | 6003 days | 1% |
| Diane Chapple | 8/10 | 6003 days | 1% |
| Anne Fri | 10/10 | 6003 days | 1% |
| nigelst | 9/10 | 6010 days | 1% |
| Stephanie K | 8/10 | 6017 days | 1% |
| Jennifer Templeton | 8/10 | 6021 days | 1% |
| Susi Schoetzler | 9/10 | 6024 days | 1% |
| sophiep | 9/10 | 6050 days | 1% |
| simonbo | 9/10 | 6050 days | 1% |
| tanh | 9/10 | 6051 days | 1% |
| marijad | 10/10 | 6054 days | 1% |
| alasiac | 10/10 | 6066 days | 1% |
| Eimear Doyle | 8/10 | 6078 days | 1% |
| X Neils | 7/10 | 6088 days | 1% |
| hellami | 9/10 | 6096 days | 1% |
| SandyS | 10/10 | 6187 days | 1% |
| Andrea | 9/10 | 6229 days | 1% |
| SSheil | 9/10 | 6297 days | 1% |
| JohannaB | 9/10 | 6329 days | 1% |
| Dirk | 9/10 | 6353 days | 1% |
| Doll | 9/10 | 6357 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.20% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 120 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 117 | -1.17% |
| 118 | -1.18% |
| 119 | -1.19% |
| 120 | -1.20% |
| 121 | -1.21% |
| 122 | -1.22% |
| 123 | -1.23% |
| … | … |
Balancing Adjustment
4.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.