G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
168 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 170 reviews. There are 168 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 168 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
29% |
| 9/10 | 53 |
|
32% |
| 8/10 | 29 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.27% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.27% and is based on 168 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 168 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 9/10 | 31 days | 100% |
| Clement | 8/10 | 90 days | 99% |
| cirefice bernard | 4/10 | 121 days | 65% |
| Charlotte | 3/10 | 455 days | 48% |
| GeorgeX | 8/10 | 486 days | 86% |
| Emma | 10/10 | 730 days | 70% |
| June Cormack | 7/10 | 882 days | 52% |
| Silene.arvinberod@gmail.com | 3/10 | 882 days | 31% |
| Anthony V | 9/10 | 1127 days | 33% |
| Or | 10/10 | 1155 days | 31% |
| Esther Lijesen | 5/10 | 1155 days | 23% |
| V L Nelson | 9/10 | 1186 days | 28% |
| RR | 8/10 | 1217 days | 26% |
| AMR | 10/10 | 1551 days | 9% |
| Tash and Liam | 10/10 | 1857 days | 5% |
| Marn | 10/10 | 1857 days | 5% |
| Ying | 9/10 | 1977 days | 5% |
| Anna Swain | 9/10 | 2130 days | 4% |
| Justin | 9/10 | 2222 days | 4% |
| Ju | 9/10 | 2251 days | 4% |
| Pateke | 10/10 | 2282 days | 4% |
| Timothy Davies | 10/10 | 2343 days | 4% |
| Hclare | 10/10 | 2374 days | 4% |
| ScoutnIndi | 10/10 | 2496 days | 4% |
| Kate | 9/10 | 2527 days | 4% |
| Chelle | 10/10 | 2616 days | 3% |
| Dlg | 3/10 | 2647 days | 2% |
| Raphaele | 7/10 | 2678 days | 3% |
| Sunny | 9/10 | 2708 days | 3% |
| CJC | 10/10 | 2708 days | 3% |
| Angela | 9/10 | 2739 days | 3% |
| Daphne H | 9/10 | 2769 days | 3% |
| Pete | 10/10 | 2769 days | 3% |
| Mr&MrsGnu | 10/10 | 2892 days | 3% |
| WeiQiang Ng | 10/10 | 2892 days | 3% |
| Roth Nicks | 1/10 | 2892 days | 1% |
| BM | 6/10 | 2922 days | 2% |
| Michael McMahon | 10/10 | 2922 days | 3% |
| Graeme | 4/10 | 2922 days | 2% |
| wanchai anantikulchai | 5/10 | 2922 days | 2% |
| Will | 7/10 | 2953 days | 3% |
| Michael Stützle | 9/10 | 2953 days | 3% |
| Shira LA | 8/10 | 2981 days | 3% |
| Eversons | 6/10 | 3012 days | 2% |
| Audrey Wong | 10/10 | 3020 days | 3% |
| Katrina | 8/10 | 3043 days | 2% |
| Paul and Paula | 7/10 | 3048 days | 2% |
| Nadene Wheatley | 7/10 | 3069 days | 2% |
| Pam Rule | 10/10 | 3100 days | 2% |
| Jo Jardine | 10/10 | 3150 days | 2% |
| Laureen Trainer | 8/10 | 3241 days | 2% |
| Brett King | 8/10 | 3257 days | 2% |
| Belinda Clarke | 8/10 | 3291 days | 2% |
| P Stiller-Johnson | 10/10 | 3294 days | 2% |
| Kenny Werink | 1/10 | 3296 days | 1% |
| Sylvie Meganck | 6/10 | 3317 days | 2% |
| Jesse Kruithoed | 9/10 | 3327 days | 2% |
| Jude Ong | 10/10 | 3438 days | 2% |
| James Richmond | 3/10 | 3451 days | 1% |
| Mike Guest | 10/10 | 3457 days | 2% |
| Amy Yates | 9/10 | 3496 days | 2% |
| Shelley Hancox | 9/10 | 3546 days | 2% |
| Liz Cave | 10/10 | 3551 days | 2% |
| Jessica Stokes | 10/10 | 3552 days | 2% |
| Marene Fu | 10/10 | 3594 days | 1% |
| María del Carmen Escandell | 9/10 | 3615 days | 1% |
| Estelle Daniel | 10/10 | 3685 days | 1% |
| Staffan Johansson | 8/10 | 3694 days | 1% |
| Glinys Weller | 8/10 | 3729 days | 1% |
| Allyson Taylor | 7/10 | 4042 days | 1% |
| Alistair Millward | 9/10 | 4045 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 4049 days | 0% |
| Andrew Cruickshank | 10/10 | 4049 days | 1% |
| Jess Rose | 9/10 | 4077 days | 0% |
| Silke | 7/10 | 4090 days | 0% |
| Syed Riyazuddin | 7/10 | 4169 days | 0% |
| Andrew Kermode | 10/10 | 4292 days | 0% |
| Fabian Rodriguez | 10/10 | 4322 days | 0% |
| Patricia Revel | 8/10 | 4384 days | 1% |
| Matt Weston | 7/10 | 4397 days | 1% |
| David Spindler | 7/10 | 4414 days | 1% |
| Daniel Robledo | 7/10 | 4415 days | 1% |
| Maria Camen Santos Lopez | 7/10 | 4415 days | 1% |
| Frank Jensen | 9/10 | 4429 days | 1% |
| Matusala Habtemariam | 9/10 | 4438 days | 1% |
| Joy Lambez | 10/10 | 4439 days | 1% |
| Michael Sheridan | 9/10 | 4454 days | 1% |
| Ariadna & Omer | 7/10 | 4504 days | 1% |
| andrewmh | 9/10 | 4504 days | 1% |
| Alex | 1/10 | 4657 days | 0% |
| Grantygrant | 7/10 | 4748 days | 1% |
| Raelene Vine | 8/10 | 4779 days | 1% |
| doepie277 | 7/10 | 4838 days | 1% |
| Hanneke P | 8/10 | 4838 days | 1% |
| Karin Genyn | 10/10 | 4855 days | 1% |
| Stephanie Levepue | 8/10 | 4873 days | 1% |
| Oliver Kalmbach | 3/10 | 4878 days | 0% |
| Nicholas I Allen | 10/10 | 4899 days | 1% |
| David | 10/10 | 4899 days | 1% |
| Cathyd07 | 10/10 | 4960 days | 1% |
| Tjw | 9/10 | 5022 days | 1% |
| sueadegizmo | 9/10 | 5052 days | 1% |
| Christina Bruellhardt | 10/10 | 5126 days | 1% |
| Andreas Schacke | 5/10 | 5129 days | 1% |
| M Robinson | 10/10 | 5140 days | 1% |
| Volker | 9/10 | 5153 days | 1% |
| Sabine & Stefan | 10/10 | 5157 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5160 days | 1% |
| Horst Langstein | 8/10 | 5166 days | 1% |
| jeanolivier3 | 1/10 | 5173 days | 0% |
| CMJ | 9/10 | 5204 days | 1% |
| Ray Coombe | 10/10 | 5247 days | 1% |
| neilqecosse | 9/10 | 5265 days | 1% |
| qofd | 9/10 | 5449 days | 1% |
| Sean Brownell | 9/10 | 5479 days | 1% |
| Prideaux | 8/10 | 5489 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5489 days | 1% |
| Chris Forrest | 9/10 | 5489 days | 1% |
| Hanggi | 10/10 | 5490 days | 1% |
| Ray Banham | 10/10 | 5490 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5494 days | 1% |
| Coral Last | 7/10 | 5496 days | 1% |
| T Lipscombe | 9/10 | 5502 days | 1% |
| Tricia Goggin | 9/10 | 5502 days | 1% |
| Mannebach & Siejert | 8/10 | 5507 days | 1% |
| Caroline Sheridan | 10/10 | 5514 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5520 days | 1% |
| Andy | 9/10 | 5525 days | 1% |
| Maite Severins | 8/10 | 5529 days | 1% |
| Derek Archibald | 8/10 | 5531 days | 1% |
| Leslie Aldridge | 7/10 | 5531 days | 1% |
| Ewald Waldner | 9/10 | 5534 days | 1% |
| Augelika Berugard | 7/10 | 5537 days | 1% |
| Versteeg | 9/10 | 5796 days | 1% |
| nuwee | 10/10 | 5844 days | 1% |
| Stephen M | 9/10 | 5856 days | 1% |
| s_butler | 10/10 | 5863 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5863 days | 1% |
| Benedict Fluthman | 8/10 | 5865 days | 1% |
| Ingrid Zell | 9/10 | 5866 days | 1% |
| Westermann | 10/10 | 5866 days | 1% |
| Peter G | 8/10 | 5869 days | 1% |
| Ian Watson | 10/10 | 5876 days | 1% |
| Jackie | 8/10 | 5894 days | 1% |
| Schygulla | 9/10 | 5895 days | 1% |
| Lasse Olesen | 8/10 | 5896 days | 1% |
| Sinjc Grude | 8/10 | 5900 days | 1% |
| Frances Hay | 8/10 | 5902 days | 1% |
| Diane Chapple | 8/10 | 5902 days | 1% |
| Anne Fri | 10/10 | 5902 days | 1% |
| nigelst | 9/10 | 5909 days | 1% |
| Stephanie K | 8/10 | 5916 days | 1% |
| Jennifer Templeton | 8/10 | 5920 days | 1% |
| Susi Schoetzler | 9/10 | 5923 days | 1% |
| sophiep | 9/10 | 5949 days | 1% |
| simonbo | 9/10 | 5949 days | 1% |
| tanh | 9/10 | 5950 days | 1% |
| marijad | 10/10 | 5953 days | 1% |
| alasiac | 10/10 | 5965 days | 1% |
| Eimear Doyle | 8/10 | 5977 days | 1% |
| X Neils | 7/10 | 5987 days | 1% |
| hellami | 9/10 | 5995 days | 1% |
| SandyS | 10/10 | 6087 days | 1% |
| Andrea | 9/10 | 6129 days | 1% |
| SSheil | 9/10 | 6197 days | 1% |
| JohannaB | 9/10 | 6228 days | 1% |
| Dirk | 9/10 | 6252 days | 1% |
| Doll | 9/10 | 6256 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.35% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 19 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 16 | -0.30% |
| 17 | -0.32% |
| 18 | -0.34% |
| 19 | -0.35% |
| 20 | -0.37% |
| 21 | -0.39% |
| 22 | -0.41% |
| … | … |
Balancing Adjustment
3.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.