Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier TOP 10 Holiday Park
Valid Reviews
166 Valid Reviews
The Fox Glacier TOP 10 Holiday Park experience has a total of 169 reviews. There are 166 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 166 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
30% |
| 9/10 | 52 |
|
31% |
| 8/10 | 28 |
|
17% |
| 7/10 | 20 |
|
12% |
| 6/10 | 3 |
|
2% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
2% |
83.25% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park valid reviews is 83.25% and is based on 166 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
70 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 166 valid reviews, the experience has 70 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 70 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
23% |
| 9/10 | 28 |
|
40% |
| 8/10 | 17 |
|
24% |
| 7/10 | 7 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.43% Average
The raw data average (mean) for all the Fox Glacier TOP 10 Holiday Park face-to-face reviews is 86.43% and is based on 70 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| cirefice bernard | 4/10 | 41 days | 74% |
| Charlotte | 3/10 | 375 days | 56% |
| GeorgeX | 8/10 | 406 days | 100% |
| Emma | 10/10 | 650 days | 85% |
| June Cormack | 7/10 | 802 days | 66% |
| Silene.arvinberod@gmail.com | 3/10 | 802 days | 39% |
| Anthony V | 9/10 | 1047 days | 44% |
| Or | 10/10 | 1075 days | 42% |
| Esther Lijesen | 5/10 | 1075 days | 32% |
| V L Nelson | 9/10 | 1106 days | 38% |
| RR | 8/10 | 1137 days | 35% |
| AMR | 10/10 | 1471 days | 14% |
| Tash and Liam | 10/10 | 1777 days | 6% |
| Marn | 10/10 | 1777 days | 6% |
| Ying | 9/10 | 1897 days | 5% |
| Anna Swain | 9/10 | 2050 days | 5% |
| Justin | 9/10 | 2142 days | 5% |
| Ju | 9/10 | 2171 days | 5% |
| Pateke | 10/10 | 2202 days | 5% |
| Timothy Davies | 10/10 | 2263 days | 5% |
| Hclare | 10/10 | 2294 days | 5% |
| ScoutnIndi | 10/10 | 2416 days | 4% |
| Kate | 9/10 | 2447 days | 4% |
| Chelle | 10/10 | 2536 days | 4% |
| Dlg | 3/10 | 2567 days | 2% |
| Raphaele | 7/10 | 2598 days | 4% |
| Sunny | 9/10 | 2628 days | 4% |
| CJC | 10/10 | 2628 days | 4% |
| Angela | 9/10 | 2659 days | 4% |
| Daphne H | 9/10 | 2689 days | 4% |
| Pete | 10/10 | 2689 days | 4% |
| Mr&MrsGnu | 10/10 | 2812 days | 3% |
| WeiQiang Ng | 10/10 | 2812 days | 3% |
| Roth Nicks | 1/10 | 2812 days | 1% |
| BM | 6/10 | 2842 days | 3% |
| Michael McMahon | 10/10 | 2842 days | 3% |
| Graeme | 4/10 | 2842 days | 2% |
| wanchai anantikulchai | 5/10 | 2842 days | 3% |
| Will | 7/10 | 2873 days | 3% |
| Michael Stützle | 9/10 | 2873 days | 3% |
| Shira LA | 8/10 | 2901 days | 3% |
| Eversons | 6/10 | 2932 days | 3% |
| Audrey Wong | 10/10 | 2940 days | 3% |
| Katrina | 8/10 | 2962 days | 3% |
| Paul and Paula | 7/10 | 2968 days | 3% |
| Nadene Wheatley | 7/10 | 2989 days | 3% |
| Pam Rule | 10/10 | 3020 days | 3% |
| Jo Jardine | 10/10 | 3070 days | 3% |
| Laureen Trainer | 8/10 | 3161 days | 3% |
| Brett King | 8/10 | 3176 days | 3% |
| Belinda Clarke | 8/10 | 3211 days | 3% |
| P Stiller-Johnson | 10/10 | 3214 days | 3% |
| Kenny Werink | 1/10 | 3216 days | 1% |
| Sylvie Meganck | 6/10 | 3237 days | 2% |
| Jesse Kruithoed | 9/10 | 3247 days | 2% |
| Jude Ong | 10/10 | 3357 days | 2% |
| James Richmond | 3/10 | 3371 days | 1% |
| Mike Guest | 10/10 | 3377 days | 2% |
| Amy Yates | 9/10 | 3416 days | 2% |
| Shelley Hancox | 9/10 | 3466 days | 2% |
| Liz Cave | 10/10 | 3471 days | 2% |
| Jessica Stokes | 10/10 | 3472 days | 2% |
| Marene Fu | 10/10 | 3514 days | 2% |
| María del Carmen Escandell | 9/10 | 3535 days | 2% |
| Estelle Daniel | 10/10 | 3605 days | 2% |
| Staffan Johansson | 8/10 | 3614 days | 2% |
| Glinys Weller | 8/10 | 3649 days | 2% |
| Allyson Taylor | 7/10 | 3962 days | 1% |
| Alistair Millward | 9/10 | 3965 days | 1% |
| Nurlaily Abu Bakar | 7/10 | 3968 days | 1% |
| Andrew Cruickshank | 10/10 | 3968 days | 1% |
| Jess Rose | 9/10 | 3996 days | 1% |
| Silke | 7/10 | 4010 days | 1% |
| Syed Riyazuddin | 7/10 | 4088 days | 1% |
| Andrew Kermode | 10/10 | 4212 days | 0% |
| Fabian Rodriguez | 10/10 | 4242 days | 0% |
| Patricia Revel | 8/10 | 4304 days | 0% |
| Matt Weston | 7/10 | 4317 days | 0% |
| David Spindler | 7/10 | 4334 days | 0% |
| Daniel Robledo | 7/10 | 4335 days | 0% |
| Maria Camen Santos Lopez | 7/10 | 4335 days | 0% |
| Frank Jensen | 9/10 | 4349 days | 0% |
| Matusala Habtemariam | 9/10 | 4358 days | 0% |
| Joy Lambez | 10/10 | 4359 days | 0% |
| Michael Sheridan | 9/10 | 4374 days | 0% |
| Ariadna & Omer | 7/10 | 4424 days | 1% |
| andrewmh | 9/10 | 4424 days | 1% |
| Alex | 1/10 | 4577 days | 0% |
| Grantygrant | 7/10 | 4668 days | 1% |
| Raelene Vine | 8/10 | 4699 days | 1% |
| doepie277 | 7/10 | 4758 days | 1% |
| Hanneke P | 8/10 | 4758 days | 1% |
| Karin Genyn | 10/10 | 4775 days | 1% |
| Stephanie Levepue | 8/10 | 4793 days | 1% |
| Oliver Kalmbach | 3/10 | 4798 days | 1% |
| Nicholas I Allen | 10/10 | 4819 days | 1% |
| David | 10/10 | 4819 days | 1% |
| Cathyd07 | 10/10 | 4880 days | 1% |
| Tjw | 9/10 | 4942 days | 1% |
| sueadegizmo | 9/10 | 4972 days | 1% |
| Christina Bruellhardt | 10/10 | 5046 days | 1% |
| Andreas Schacke | 5/10 | 5049 days | 1% |
| M Robinson | 10/10 | 5060 days | 1% |
| Volker | 9/10 | 5073 days | 1% |
| Sabine & Stefan | 10/10 | 5077 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5080 days | 1% |
| Horst Langstein | 8/10 | 5086 days | 1% |
| jeanolivier3 | 1/10 | 5093 days | 0% |
| CMJ | 9/10 | 5124 days | 1% |
| Ray Coombe | 10/10 | 5167 days | 1% |
| neilqecosse | 9/10 | 5185 days | 1% |
| qofd | 9/10 | 5369 days | 1% |
| Sean Brownell | 9/10 | 5399 days | 1% |
| Prideaux | 8/10 | 5409 days | 1% |
| Bryan & Ineke Beck | 10/10 | 5409 days | 1% |
| Chris Forrest | 9/10 | 5409 days | 1% |
| Hanggi | 10/10 | 5410 days | 1% |
| Ray Banham | 10/10 | 5410 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5414 days | 1% |
| Coral Last | 7/10 | 5416 days | 1% |
| T Lipscombe | 9/10 | 5422 days | 1% |
| Tricia Goggin | 9/10 | 5422 days | 1% |
| Mannebach & Siejert | 8/10 | 5427 days | 1% |
| Caroline Sheridan | 10/10 | 5434 days | 1% |
| Mr & Mrs Mackie | 9/10 | 5440 days | 1% |
| Andy | 9/10 | 5445 days | 1% |
| Maite Severins | 8/10 | 5449 days | 1% |
| Derek Archibald | 8/10 | 5451 days | 1% |
| Leslie Aldridge | 7/10 | 5451 days | 1% |
| Ewald Waldner | 9/10 | 5454 days | 1% |
| Augelika Berugard | 7/10 | 5457 days | 1% |
| Versteeg | 9/10 | 5716 days | 1% |
| nuwee | 10/10 | 5764 days | 1% |
| Stephen M | 9/10 | 5776 days | 1% |
| s_butler | 10/10 | 5783 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5783 days | 1% |
| Benedict Fluthman | 8/10 | 5785 days | 1% |
| Ingrid Zell | 9/10 | 5786 days | 1% |
| Westermann | 10/10 | 5786 days | 1% |
| Peter G | 8/10 | 5789 days | 1% |
| Ian Watson | 10/10 | 5796 days | 1% |
| Jackie | 8/10 | 5814 days | 1% |
| Schygulla | 9/10 | 5815 days | 1% |
| Lasse Olesen | 8/10 | 5816 days | 1% |
| Sinjc Grude | 8/10 | 5820 days | 1% |
| Frances Hay | 8/10 | 5822 days | 1% |
| Diane Chapple | 8/10 | 5822 days | 1% |
| Anne Fri | 10/10 | 5822 days | 1% |
| nigelst | 9/10 | 5829 days | 1% |
| Stephanie K | 8/10 | 5836 days | 1% |
| Jennifer Templeton | 8/10 | 5840 days | 1% |
| Susi Schoetzler | 9/10 | 5843 days | 1% |
| sophiep | 9/10 | 5869 days | 1% |
| simonbo | 9/10 | 5869 days | 1% |
| tanh | 9/10 | 5870 days | 1% |
| marijad | 10/10 | 5873 days | 1% |
| alasiac | 10/10 | 5885 days | 1% |
| Eimear Doyle | 8/10 | 5897 days | 1% |
| X Neils | 7/10 | 5907 days | 1% |
| hellami | 9/10 | 5915 days | 1% |
| SandyS | 10/10 | 6007 days | 1% |
| Andrea | 9/10 | 6049 days | 1% |
| SSheil | 9/10 | 6117 days | 1% |
| JohannaB | 9/10 | 6148 days | 1% |
| Dirk | 9/10 | 6172 days | 1% |
| Doll | 9/10 | 6176 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Fox Glacier TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier TOP 10 Holiday Park experience has been adjusted for 12 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| … | … |
Balancing Adjustment
4.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.