Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier Lodge.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
78 Valid Reviews
The Fox Glacier Lodge experience has a total of 78 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 78 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 18 |
|
23% |
9/10 | 15 |
|
19% |
8/10 | 19 |
|
24% |
7/10 | 14 |
|
18% |
6/10 | 8 |
|
10% |
5/10 | 1 |
|
1% |
4/10 | 0 |
|
0% |
3/10 | 3 |
|
4% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
80.38% Average
The raw data average (mean) for all the Fox Glacier Lodge valid reviews is 80.38% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
7 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 78 valid reviews, the experience has 7 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 7 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 1 |
|
14% |
9/10 | 0 |
|
0% |
8/10 | 2 |
|
29% |
7/10 | 3 |
|
43% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
14% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
71.43% Average
The raw data average (mean) for all the Fox Glacier Lodge face-to-face reviews is 71.43% and is based on 7 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
83.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Lisa B | 9/10 | 13 days | 100% |
Debbie | 8/10 | 257 days | 95% |
Jamie | 8/10 | 348 days | 92% |
MK | 3/10 | 348 days | 51% |
Kristina | 9/10 | 379 days | 92% |
Brie | 8/10 | 379 days | 91% |
Nick | 6/10 | 379 days | 80% |
Kelsie | 10/10 | 501 days | 87% |
Charlie | 9/10 | 501 days | 86% |
HIMANSHU CHAUDHARY | 9/10 | 532 days | 84% |
Ryli West | 9/10 | 623 days | 78% |
小B | 8/10 | 623 days | 77% |
Magali | 9/10 | 682 days | 73% |
Gary | 7/10 | 682 days | 69% |
Charlotte Houël | 7/10 | 713 days | 67% |
Dirk Heinrich | 10/10 | 713 days | 72% |
Kendra | 9/10 | 744 days | 68% |
Yuvin | 10/10 | 835 days | 61% |
Alec | 8/10 | 1078 days | 36% |
Gayle | 10/10 | 1323 days | 19% |
ZMad | 6/10 | 1474 days | 10% |
Paula | 10/10 | 1504 days | 11% |
Gail | 10/10 | 1535 days | 10% |
Lausgrott from Germany | 5/10 | 1962 days | 3% |
Taylor | 7/10 | 2084 days | 4% |
Vin | 10/10 | 2084 days | 4% |
Pat Burns | 8/10 | 2115 days | 4% |
Joe | 7/10 | 2174 days | 4% |
Maxime | 9/10 | 2174 days | 4% |
Tac | 7/10 | 2174 days | 4% |
Anwang | 7/10 | 2205 days | 4% |
Clem | 10/10 | 2205 days | 4% |
Kiri Edwards | 6/10 | 2327 days | 3% |
Sue | 8/10 | 2358 days | 4% |
Joseph | 7/10 | 2388 days | 3% |
Derek Gillard | 6/10 | 2539 days | 3% |
Nora Tobies | 6/10 | 2575 days | 3% |
Edwin Bos | 7/10 | 2580 days | 3% |
David | 3/10 | 2584 days | 0% |
Tammy Schein | 8/10 | 2600 days | 3% |
Joe Trigg | 9/10 | 2611 days | 3% |
Oz Atiya | 10/10 | 2638 days | 3% |
Rebekah Watene | 10/10 | 2670 days | 3% |
Sophie Holroyd | 10/10 | 2689 days | 3% |
Chloe Watson | 8/10 | 2716 days | 3% |
Janet Pentelow | 8/10 | 2806 days | 3% |
Cathy Mead | 9/10 | 2837 days | 3% |
Jason Perks | 9/10 | 2851 days | 3% |
Alan Brown | 7/10 | 2873 days | 3% |
Breanna Alexander | 8/10 | 2893 days | 3% |
David Coyle | 10/10 | 2924 days | 3% |
Andrew Altman | 10/10 | 2969 days | 3% |
Michelle Klein | 10/10 | 2996 days | 3% |
Tanya Davies | 8/10 | 2996 days | 2% |
Kim Donze | 8/10 | 3038 days | 2% |
Peter Barker | 10/10 | 3188 days | 2% |
Sam Smith-Palomeque | 9/10 | 3196 days | 2% |
David Johnson | 10/10 | 3203 days | 2% |
Mallory Lopez | 6/10 | 3213 days | 2% |
Ives van Neck | 8/10 | 3232 days | 2% |
Felicity Fay | 7/10 | 3238 days | 1% |
David From Switzerland | 9/10 | 3290 days | 2% |
Wout van Dijk | 7/10 | 3326 days | 2% |
Michael | 8/10 | 3335 days | 2% |
Yvonne Wu | 10/10 | 3515 days | 2% |
Stefanie Feldman | 7/10 | 3623 days | 1% |
Hol. M. | 3/10 | 3666 days | 1% |
Michele | 6/10 | 3910 days | 1% |
Niamh Duane | 7/10 | 3924 days | 0% |
J Weston | 6/10 | 3969 days | 0% |
catherine welsh | 8/10 | 4000 days | 1% |
Emeline Dupre | 7/10 | 4001 days | 0% |
Jade Fleming | 9/10 | 4092 days | 0% |
patrick+ katerina | 8/10 | 4275 days | 0% |
Signe Kaspersen | 8/10 | 4665 days | 0% |
Laura Diepeveen | 8/10 | 4676 days | 0% |
Des & Ann Bidwell | 10/10 | 4695 days | 0% |
damaca | 9/10 | 4853 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier Lodge experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Fox Glacier Lodge experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier Lodge experience has been adjusted for 2 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
0 | -0.00% |
1 | -0.02% |
2 | -0.04% |
3 | -0.06% |
4 | -0.08% |
5 | -0.10% |
… | … |
2.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.