G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fox Glacier Lodge.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Fox Glacier Lodge
Valid Reviews
90 Valid Reviews
The Fox Glacier Lodge experience has a total of 90 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 90 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 23 |
|
26% |
| 9/10 | 15 |
|
17% |
| 8/10 | 19 |
|
21% |
| 7/10 | 15 |
|
17% |
| 6/10 | 10 |
|
11% |
| 5/10 | 3 |
|
3% |
| 4/10 | 2 |
|
2% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.33% Average
The raw data average (mean) for all the Fox Glacier Lodge valid reviews is 79.33% and is based on 90 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
7 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 90 valid reviews, the experience has 7 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 7 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
14% |
| 9/10 | 0 |
|
0% |
| 8/10 | 2 |
|
29% |
| 7/10 | 3 |
|
43% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
14% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
71.43% Average
The raw data average (mean) for all the Fox Glacier Lodge face-to-face reviews is 71.43% and is based on 7 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Freya Rose Eld | 6/10 | 81 days | 86% |
| Jan | 5/10 | 112 days | 76% |
| Emily | 4/10 | 112 days | 65% |
| Annemee | 10/10 | 112 days | 100% |
| O. Muenster | 10/10 | 140 days | 100% |
| Ailsa McIntosh | 4/10 | 171 days | 65% |
| EUNJI | 6/10 | 263 days | 83% |
| Eline | 10/10 | 477 days | 88% |
| Laura | 10/10 | 505 days | 86% |
| Lynda k | 7/10 | 536 days | 78% |
| Sophie | 5/10 | 536 days | 64% |
| Sarah | 10/10 | 536 days | 84% |
| Lisa B | 9/10 | 567 days | 81% |
| Debbie | 8/10 | 811 days | 62% |
| Jamie | 8/10 | 902 days | 53% |
| MK | 3/10 | 902 days | 29% |
| Kristina | 9/10 | 933 days | 50% |
| Brie | 8/10 | 933 days | 50% |
| Nick | 6/10 | 933 days | 44% |
| Kelsie | 10/10 | 1055 days | 39% |
| Charlie | 9/10 | 1055 days | 39% |
| HIMANSHU CHAUDHARY | 9/10 | 1086 days | 36% |
| Ryli West | 9/10 | 1177 days | 29% |
| 小B | 8/10 | 1177 days | 28% |
| Magali | 9/10 | 1236 days | 25% |
| Gary | 7/10 | 1236 days | 23% |
| Charlotte Houël | 7/10 | 1267 days | 21% |
| Dirk Heinrich | 10/10 | 1267 days | 23% |
| Kendra | 9/10 | 1298 days | 21% |
| Yuvin | 10/10 | 1389 days | 16% |
| Alec | 8/10 | 1632 days | 7% |
| Gayle | 10/10 | 1877 days | 5% |
| ZMad | 6/10 | 2028 days | 4% |
| Paula | 10/10 | 2058 days | 4% |
| Gail | 10/10 | 2089 days | 4% |
| Lausgrott from Germany | 5/10 | 2516 days | 3% |
| Taylor | 7/10 | 2638 days | 3% |
| Vin | 10/10 | 2638 days | 3% |
| Pat Burns | 8/10 | 2669 days | 3% |
| Joe | 7/10 | 2728 days | 3% |
| Maxime | 9/10 | 2728 days | 3% |
| Tac | 7/10 | 2728 days | 3% |
| Anwang | 7/10 | 2759 days | 3% |
| Clem | 10/10 | 2759 days | 3% |
| Kiri Edwards | 6/10 | 2881 days | 2% |
| Sue | 8/10 | 2912 days | 3% |
| Joseph | 7/10 | 2942 days | 2% |
| Derek Gillard | 6/10 | 3093 days | 2% |
| Nora Tobies | 6/10 | 3129 days | 2% |
| Edwin Bos | 7/10 | 3134 days | 2% |
| David | 3/10 | 3138 days | 0% |
| Tammy Schein | 8/10 | 3154 days | 2% |
| Joe Trigg | 9/10 | 3165 days | 2% |
| Oz Atiya | 10/10 | 3192 days | 2% |
| Rebekah Watene | 10/10 | 3224 days | 2% |
| Sophie Holroyd | 10/10 | 3243 days | 2% |
| Chloe Watson | 8/10 | 3270 days | 2% |
| Janet Pentelow | 8/10 | 3360 days | 2% |
| Cathy Mead | 9/10 | 3391 days | 2% |
| Jason Perks | 9/10 | 3405 days | 2% |
| Alan Brown | 7/10 | 3427 days | 2% |
| Breanna Alexander | 8/10 | 3447 days | 2% |
| David Coyle | 10/10 | 3478 days | 2% |
| Andrew Altman | 10/10 | 3523 days | 2% |
| Michelle Klein | 10/10 | 3550 days | 1% |
| Tanya Davies | 8/10 | 3550 days | 1% |
| Kim Donze | 8/10 | 3592 days | 1% |
| Peter Barker | 10/10 | 3742 days | 1% |
| Sam Smith-Palomeque | 9/10 | 3750 days | 1% |
| David Johnson | 10/10 | 3757 days | 1% |
| Mallory Lopez | 6/10 | 3767 days | 1% |
| Ives van Neck | 8/10 | 3786 days | 1% |
| Felicity Fay | 7/10 | 3792 days | 0% |
| David From Switzerland | 9/10 | 3844 days | 1% |
| Wout van Dijk | 7/10 | 3880 days | 1% |
| Michael | 8/10 | 3889 days | 1% |
| Yvonne Wu | 10/10 | 4069 days | 0% |
| Stefanie Feldman | 7/10 | 4177 days | 0% |
| Hol. M. | 3/10 | 4220 days | 0% |
| Michele | 6/10 | 4464 days | 1% |
| Niamh Duane | 7/10 | 4478 days | 0% |
| J Weston | 6/10 | 4523 days | 1% |
| catherine welsh | 8/10 | 4554 days | 1% |
| Emeline Dupre | 7/10 | 4555 days | 0% |
| Jade Fleming | 9/10 | 4646 days | 1% |
| patrick+ katerina | 8/10 | 4829 days | 1% |
| Signe Kaspersen | 8/10 | 5219 days | 0% |
| Laura Diepeveen | 8/10 | 5230 days | 0% |
| Des & Ann Bidwell | 10/10 | 5249 days | 0% |
| damaca | 9/10 | 5407 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fox Glacier Lodge experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.77% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 119 days. However the Fox Glacier Lodge experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fox Glacier Lodge experience has been adjusted for 72 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 69 | -0.74% |
| 70 | -0.75% |
| 71 | -0.76% |
| 72 | -0.77% |
| 73 | -0.78% |
| 74 | -0.79% |
| 75 | -0.80% |
| … | … |
Balancing Adjustment
3.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.