Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
275 Valid Reviews
The Rainforest Retreat experience has a total of 280 reviews. There are 275 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 275 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.84% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.84% and is based on 275 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 275 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jayne Wright | 7/10 | 100 days | 93% |
| John Bamforth | 9/10 | 131 days | 99% |
| Ian Mulrooney | 7/10 | 131 days | 93% |
| Kevin Izzadeen | 10/10 | 131 days | 100% |
| Kari Flanagan | 10/10 | 159 days | 100% |
| Andrew Lester | 4/10 | 159 days | 65% |
| Per Kindgren | 10/10 | 159 days | 100% |
| Dave Jordan | 9/10 | 159 days | 99% |
| cirefice bernard | 6/10 | 221 days | 85% |
| Rich | 7/10 | 343 days | 88% |
| Ch | 10/10 | 374 days | 93% |
| Danish Camper | 6/10 | 465 days | 76% |
| Elvis | 3/10 | 496 days | 47% |
| Joel Palage | 10/10 | 555 days | 83% |
| Sophie | 5/10 | 586 days | 62% |
| Mladen Savov | 9/10 | 586 days | 80% |
| Jen | 10/10 | 616 days | 79% |
| Walvins | 10/10 | 677 days | 75% |
| Dean | 10/10 | 708 days | 72% |
| Mike Fricker | 9/10 | 830 days | 61% |
| Unhappy camper | 8/10 | 830 days | 60% |
| Joe | 10/10 | 952 days | 49% |
| Jimothyhike | 10/10 | 1043 days | 40% |
| Chloe | 10/10 | 1043 days | 40% |
| 小B | 8/10 | 1196 days | 27% |
| Matt Olejniczak | 7/10 | 1227 days | 24% |
| Lieke | 8/10 | 1255 days | 23% |
| Juju | 10/10 | 1286 days | 22% |
| Hannah and Matthew | 9/10 | 1439 days | 13% |
| Lucy on the move | 10/10 | 1500 days | 11% |
| Darrell | 8/10 | 1592 days | 8% |
| Shushan | 8/10 | 1896 days | 5% |
| Karthik | 10/10 | 1926 days | 5% |
| Emma | 10/10 | 1957 days | 5% |
| Ellie Richards | 10/10 | 1957 days | 5% |
| Seh | 9/10 | 2016 days | 4% |
| Rach | 8/10 | 2077 days | 4% |
| Teesh K | 10/10 | 2077 days | 4% |
| Hayden | 9/10 | 2108 days | 4% |
| Gemma | 9/10 | 2108 days | 4% |
| Joe Johnson | 9/10 | 2108 days | 4% |
| Ying | 9/10 | 2108 days | 4% |
| Cam | 10/10 | 2138 days | 4% |
| Emma Manson | 9/10 | 2169 days | 4% |
| Sandy | 10/10 | 2200 days | 4% |
| David | 10/10 | 2230 days | 4% |
| Philip | 8/10 | 2261 days | 4% |
| Kerry | 10/10 | 2322 days | 4% |
| Maria | 6/10 | 2322 days | 3% |
| Just a guy | 10/10 | 2322 days | 4% |
| Anna-Lena | 8/10 | 2382 days | 4% |
| Peter | 10/10 | 2382 days | 4% |
| Inge and Tonnie | 7/10 | 2413 days | 3% |
| A&E | 10/10 | 2443 days | 4% |
| Jeff | 8/10 | 2443 days | 4% |
| Olivia | 7/10 | 2443 days | 3% |
| Adam | 9/10 | 2474 days | 4% |
| Erin | 10/10 | 2566 days | 3% |
| Le Na | 10/10 | 2596 days | 3% |
| El and Josh | 9/10 | 2596 days | 3% |
| Mariette | 1/10 | 2627 days | 1% |
| Kate | 10/10 | 2627 days | 3% |
| Kelly Linn | 8/10 | 2657 days | 3% |
| Maggie | 9/10 | 2657 days | 3% |
| Luke Thomson | 5/10 | 2688 days | 2% |
| Tash & Laura | 8/10 | 2716 days | 3% |
| Jacqui | 9/10 | 2747 days | 3% |
| Sascha Koch | 3/10 | 2747 days | 2% |
| Liz | 8/10 | 2747 days | 3% |
| Heather Abbott | 7/10 | 2747 days | 3% |
| Paula G | 9/10 | 2778 days | 3% |
| Rick | 8/10 | 2778 days | 3% |
| ian kennedy | 8/10 | 2808 days | 3% |
| Jordan & Jazlyn | 9/10 | 2808 days | 3% |
| Julia Thompson | 10/10 | 2808 days | 3% |
| Mike Fricker | 9/10 | 2839 days | 3% |
| Claudia | 10/10 | 2869 days | 3% |
| Rachel | 8/10 | 2869 days | 3% |
| Scooper | 7/10 | 2869 days | 3% |
| Cédric | 10/10 | 2900 days | 3% |
| Cho | 10/10 | 2900 days | 3% |
| Louis | 7/10 | 2931 days | 3% |
| Eb Brough | 9/10 | 2931 days | 3% |
| Esther | 9/10 | 2961 days | 3% |
| Ella | 9/10 | 2992 days | 3% |
| Bex & Jake | 10/10 | 2992 days | 3% |
| Florian | 10/10 | 3022 days | 3% |
| Christina | 9/10 | 3022 days | 3% |
| Benn | 7/10 | 3053 days | 2% |
| Nat | 7/10 | 3053 days | 2% |
| Laura | 4/10 | 3081 days | 2% |
| Robert Wilkinson | 9/10 | 3081 days | 2% |
| Michael Gooch | 8/10 | 3081 days | 2% |
| Michael Jayaranjan | 10/10 | 3084 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3109 days | 2% |
| Eversons | 5/10 | 3112 days | 2% |
| Guinnifer Fuld | 8/10 | 3133 days | 2% |
| Sarah Atkinson | 9/10 | 3143 days | 2% |
| Luke Pearce | 9/10 | 3167 days | 2% |
| Kevin Thom | 10/10 | 3170 days | 2% |
| Samantha Brewin | 6/10 | 3184 days | 2% |
| Jasmine Andrew | 8/10 | 3188 days | 2% |
| Phil and Mel Rowson | 9/10 | 3192 days | 2% |
| S H | 10/10 | 3204 days | 2% |
| Vanessa Stubbs | 7/10 | 3230 days | 2% |
| Geoff Steele | 9/10 | 3234 days | 2% |
| Bernhard Roth | 10/10 | 3241 days | 2% |
| Javier Mimbrera | 8/10 | 3265 days | 2% |
| Sascha Wolff | 3/10 | 3351 days | 1% |
| Nick Lawson | 7/10 | 3377 days | 2% |
| Ian Ling | 10/10 | 3387 days | 2% |
| Belinda Clarke | 9/10 | 3391 days | 2% |
| Laura Kudo | 7/10 | 3398 days | 2% |
| Lars Peter Morling | 5/10 | 3408 days | 1% |
| Kerry Lee | 9/10 | 3417 days | 2% |
| Ceezer Bakker | 3/10 | 3426 days | 1% |
| Erich Brueggermann | 9/10 | 3441 days | 2% |
| Flrent | 9/10 | 3470 days | 1% |
| Victoria Strong | 6/10 | 3475 days | 1% |
| René Birchler | 9/10 | 3508 days | 2% |
| Shelley Warkentin | 6/10 | 3508 days | 1% |
| Joanne Woo | 9/10 | 3538 days | 1% |
| S Webb | 5/10 | 3538 days | 1% |
| Rubenas abidin | 10/10 | 3558 days | 1% |
| Chris | 7/10 | 3569 days | 1% |
| Rachel Chandler | 8/10 | 3597 days | 1% |
| Chloe Cox | 9/10 | 3658 days | 1% |
| Rosemary Roche | 10/10 | 3661 days | 1% |
| Shay | 10/10 | 3661 days | 1% |
| David Elliott | 8/10 | 3752 days | 1% |
| Caleigh | 10/10 | 3765 days | 1% |
| Alex Macdonald | 5/10 | 3812 days | 1% |
| Ian Robb | 7/10 | 3812 days | 1% |
| Clint waters | 9/10 | 3843 days | 1% |
| Paul Read | 6/10 | 3843 days | 1% |
| Jacqui Deans | 9/10 | 3843 days | 1% |
| Matt Lohmeyer | 8/10 | 3843 days | 1% |
| Jennifer Northey | 10/10 | 3843 days | 1% |
| James Whitehead | 7/10 | 3845 days | 1% |
| David From Switzerland | 8/10 | 3864 days | 1% |
| Richard Kirby | 9/10 | 3874 days | 1% |
| Jamie | 10/10 | 3904 days | 1% |
| Juan Gomez | 10/10 | 3917 days | 1% |
| Zhang Li | 10/10 | 4007 days | 1% |
| Rawiri johnston | 8/10 | 4057 days | 0% |
| Saskia Luecke | 8/10 | 4080 days | 0% |
| Matt Betts | 10/10 | 4093 days | 0% |
| Erica b | 7/10 | 4118 days | 0% |
| melissa heng | 10/10 | 4118 days | 0% |
| Berni Hart | 8/10 | 4120 days | 0% |
| Robert Kappel | 10/10 | 4126 days | 0% |
| Jean-Claude Escutary | 7/10 | 4149 days | 0% |
| Stephanie Paton | 8/10 | 4197 days | 0% |
| Jan Rüegg | 9/10 | 4208 days | 0% |
| Thomas Blom | 10/10 | 4208 days | 0% |
| Bjorn Privat | 9/10 | 4219 days | 0% |
| Viki Ziemba | 9/10 | 4232 days | 0% |
| Bartlomiej Berger | 4/10 | 4244 days | 0% |
| Andreas Oetjen | 9/10 | 4245 days | 0% |
| Jay | 6/10 | 4253 days | 0% |
| tschavalon | 10/10 | 4300 days | 0% |
| Nikolas Gut | 9/10 | 4481 days | 1% |
| Charlotte Casey | 8/10 | 4510 days | 1% |
| Brita Topp | 7/10 | 4514 days | 1% |
| Mirjam Betschart | 9/10 | 4528 days | 1% |
| Luca Maria Willensrock | 9/10 | 4536 days | 1% |
| Sybille Willenbrock | 8/10 | 4536 days | 1% |
| Ene Pold | 10/10 | 4536 days | 1% |
| Bjoern | 10/10 | 4541 days | 1% |
| Viola | 10/10 | 4541 days | 1% |
| Henry Thiel | 5/10 | 4554 days | 1% |
| Andreas Zapke | 8/10 | 4570 days | 1% |
| Simone Pickert | 8/10 | 4571 days | 1% |
| Nora Zeitz | 10/10 | 4572 days | 1% |
| Evyatar Karni | 10/10 | 4576 days | 1% |
| GARRYBLOWER | 8/10 | 4604 days | 1% |
| Nigel & Annie Dale | 9/10 | 4634 days | 1% |
| Henrik Joshua | 8/10 | 4634 days | 1% |
| Brian | 9/10 | 4634 days | 1% |
| Sandy Goh | 7/10 | 4665 days | 1% |
| Team Kim&James | 8/10 | 4726 days | 1% |
| Grantygrant | 7/10 | 4848 days | 1% |
| Sylvia Klatt | 5/10 | 4848 days | 1% |
| Steve Maona | 9/10 | 4872 days | 1% |
| Billy Koichopolos | 10/10 | 4872 days | 1% |
| Gina Lisi | 10/10 | 4872 days | 1% |
| Jennifer Bramstad | 8/10 | 4878 days | 1% |
| Josefine Hedlund | 10/10 | 4878 days | 1% |
| Evelina Johansson | 9/10 | 4878 days | 1% |
| Sofia Anderson | 10/10 | 4878 days | 1% |
| annie johnson | 10/10 | 4879 days | 1% |
| Julian Roots | 8/10 | 4879 days | 1% |
| Philip Gibbons | 8/10 | 4907 days | 1% |
| Moni Sangoi | 8/10 | 4938 days | 1% |
| Alison Langley | 9/10 | 4951 days | 1% |
| M Natterser | 8/10 | 4957 days | 1% |
| Fred and Carin | 7/10 | 4958 days | 1% |
| Lydia Holleman | 8/10 | 4960 days | 1% |
| D Pieter | 8/10 | 4967 days | 1% |
| Kali Lohman | 8/10 | 4985 days | 1% |
| Jos Schieveen | 7/10 | 5223 days | 1% |
| Jurgen Joyce | 8/10 | 5236 days | 1% |
| Heath | 1/10 | 5240 days | 0% |
| Lucy Duffy | 10/10 | 5247 days | 1% |
| Robert & Bridget Holden | 7/10 | 5253 days | 1% |
| Rick Moth | 8/10 | 5253 days | 1% |
| Patrick Grant | 8/10 | 5254 days | 1% |
| Beat Kindler | 9/10 | 5256 days | 1% |
| Seth & Carla | 8/10 | 5258 days | 1% |
| Simon Fry | 7/10 | 5258 days | 1% |
| Peter Aertssen | 6/10 | 5259 days | 1% |
| Aoife Lillis | 8/10 | 5261 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5265 days | 1% |
| Barrie Corless | 9/10 | 5272 days | 1% |
| Dean | 9/10 | 5319 days | 1% |
| Laura McCusker | 9/10 | 5351 days | 1% |
| Melissa | 7/10 | 5549 days | 1% |
| Fontvieille | 10/10 | 5562 days | 1% |
| Thomas Klebensberger | 10/10 | 5575 days | 1% |
| Becky Edney | 9/10 | 5584 days | 1% |
| Gordon Agent | 7/10 | 5587 days | 1% |
| Sophie Burge | 8/10 | 5587 days | 1% |
| Mark Vass | 3/10 | 5595 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5596 days | 1% |
| Claire Colquhoun | 8/10 | 5597 days | 1% |
| Erin | 10/10 | 5601 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5601 days | 1% |
| Katherine Forward | 9/10 | 5604 days | 1% |
| Chris Ashton | 8/10 | 5604 days | 1% |
| Kai Eppink | 1/10 | 5608 days | 0% |
| Martin | 9/10 | 5608 days | 1% |
| Mike and Diane Baker | 10/10 | 5611 days | 1% |
| Nicolas | 5/10 | 5611 days | 1% |
| Matthys Kikke | 9/10 | 5614 days | 1% |
| Mike and Sue Clark | 10/10 | 5616 days | 1% |
| Flueckiger | 9/10 | 5619 days | 1% |
| Mark Aarts | 8/10 | 5629 days | 1% |
| Jane Hancock | 10/10 | 5633 days | 1% |
| Jochen | 7/10 | 5636 days | 1% |
| Doris Neuber | 9/10 | 5637 days | 1% |
| HarryS | 5/10 | 5730 days | 1% |
| Mary Van | 9/10 | 5791 days | 1% |
| nelliekaye | 6/10 | 5791 days | 1% |
| antrobdozer | 10/10 | 5822 days | 1% |
| susandicus | 10/10 | 5914 days | 1% |
| Peter and Hilda | 10/10 | 5944 days | 1% |
| Matthias & Ceristiane | 10/10 | 5962 days | 1% |
| Chris Bil | 8/10 | 5970 days | 1% |
| johnandgin | 8/10 | 5975 days | 1% |
| Angela | 10/10 | 5976 days | 1% |
| Sievers | 8/10 | 5978 days | 1% |
| Doris Resch | 10/10 | 5981 days | 1% |
| Rolf X | 9/10 | 5985 days | 1% |
| Mathias | 10/10 | 5990 days | 1% |
| Jamie | 8/10 | 5995 days | 1% |
| David Hobson | 7/10 | 5995 days | 1% |
| Loleit | 10/10 | 5996 days | 1% |
| Joel K | 9/10 | 6001 days | 1% |
| Petra Berrens | 9/10 | 6001 days | 1% |
| Luternauer | 10/10 | 6002 days | 1% |
| Jessica | 9/10 | 6008 days | 1% |
| marcoswi | 8/10 | 6009 days | 1% |
| Jonathan Angela | 7/10 | 6017 days | 1% |
| sophiep | 10/10 | 6049 days | 1% |
| chrish1 | 9/10 | 6065 days | 1% |
| katepat | 10/10 | 6065 days | 1% |
| Marshall | 3/10 | 6067 days | 0% |
| Casarotti Luana | 9/10 | 6077 days | 1% |
| eowyn2k | 7/10 | 6095 days | 1% |
| andriesk | 6/10 | 6191 days | 1% |
| SteveB | 10/10 | 6309 days | 1% |
| CarleyJ | 9/10 | 6343 days | 1% |
| Steven | 7/10 | 6343 days | 1% |
| VincentD | 5/10 | 6343 days | 1% |
| Debbie | 9/10 | 6351 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.83% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 83 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 80 | -0.80% |
| 81 | -0.81% |
| 82 | -0.82% |
| 83 | -0.83% |
| 84 | -0.84% |
| 85 | -0.85% |
| 86 | -0.86% |
| … | … |
Balancing Adjustment
2.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.