G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
268 Valid Reviews
The Rainforest Retreat experience has a total of 274 reviews. There are 268 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 268 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 79 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 31 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.91% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.91% and is based on 268 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 268 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kari Flanagan | 10/10 | 18 days | 100% |
| cirefice bernard | 6/10 | 80 days | 86% |
| Rich | 7/10 | 202 days | 91% |
| Ch | 10/10 | 233 days | 97% |
| Danish Camper | 6/10 | 324 days | 81% |
| Elvis | 3/10 | 355 days | 51% |
| Joel Palage | 10/10 | 414 days | 90% |
| Sophie | 5/10 | 445 days | 68% |
| Mladen Savov | 9/10 | 445 days | 88% |
| Jen | 10/10 | 475 days | 87% |
| Walvins | 10/10 | 536 days | 84% |
| Dean | 10/10 | 567 days | 82% |
| Mike Fricker | 9/10 | 689 days | 72% |
| Unhappy camper | 8/10 | 689 days | 71% |
| Joe | 10/10 | 811 days | 62% |
| Jimothyhike | 10/10 | 902 days | 54% |
| Chloe | 10/10 | 902 days | 54% |
| 小B | 8/10 | 1055 days | 38% |
| Matt Olejniczak | 7/10 | 1086 days | 34% |
| Lieke | 8/10 | 1114 days | 33% |
| Juju | 10/10 | 1145 days | 31% |
| Hannah and Matthew | 9/10 | 1298 days | 21% |
| Lucy on the move | 10/10 | 1359 days | 17% |
| Darrell | 8/10 | 1451 days | 13% |
| Shushan | 8/10 | 1755 days | 5% |
| Karthik | 10/10 | 1785 days | 5% |
| Emma | 10/10 | 1816 days | 5% |
| Ellie Richards | 10/10 | 1816 days | 5% |
| Seh | 9/10 | 1875 days | 5% |
| Rach | 8/10 | 1936 days | 5% |
| Teesh K | 10/10 | 1936 days | 5% |
| Hayden | 9/10 | 1967 days | 5% |
| Gemma | 9/10 | 1967 days | 5% |
| Joe Johnson | 9/10 | 1967 days | 5% |
| Ying | 9/10 | 1967 days | 5% |
| Cam | 10/10 | 1997 days | 5% |
| Emma Manson | 9/10 | 2028 days | 5% |
| Sandy | 10/10 | 2059 days | 5% |
| David | 10/10 | 2089 days | 4% |
| Philip | 8/10 | 2120 days | 4% |
| Kerry | 10/10 | 2181 days | 4% |
| Maria | 6/10 | 2181 days | 4% |
| Just a guy | 10/10 | 2181 days | 4% |
| Anna-Lena | 8/10 | 2241 days | 4% |
| Peter | 10/10 | 2241 days | 4% |
| Inge and Tonnie | 7/10 | 2272 days | 4% |
| A&E | 10/10 | 2302 days | 4% |
| Jeff | 8/10 | 2302 days | 4% |
| Olivia | 7/10 | 2302 days | 4% |
| Adam | 9/10 | 2333 days | 4% |
| Erin | 10/10 | 2425 days | 4% |
| Le Na | 10/10 | 2455 days | 4% |
| El and Josh | 9/10 | 2455 days | 4% |
| Mariette | 1/10 | 2486 days | 1% |
| Kate | 10/10 | 2486 days | 4% |
| Kelly Linn | 8/10 | 2516 days | 4% |
| Maggie | 9/10 | 2516 days | 4% |
| Luke Thomson | 5/10 | 2547 days | 3% |
| Tash & Laura | 8/10 | 2575 days | 3% |
| Jacqui | 9/10 | 2606 days | 3% |
| Sascha Koch | 3/10 | 2606 days | 2% |
| Liz | 8/10 | 2606 days | 3% |
| Heather Abbott | 7/10 | 2606 days | 3% |
| Paula G | 9/10 | 2637 days | 3% |
| Rick | 8/10 | 2637 days | 3% |
| ian kennedy | 8/10 | 2667 days | 3% |
| Jordan & Jazlyn | 9/10 | 2667 days | 3% |
| Julia Thompson | 10/10 | 2667 days | 3% |
| Mike Fricker | 9/10 | 2698 days | 3% |
| Claudia | 10/10 | 2728 days | 3% |
| Rachel | 8/10 | 2728 days | 3% |
| Scooper | 7/10 | 2728 days | 3% |
| Cédric | 10/10 | 2759 days | 3% |
| Cho | 10/10 | 2759 days | 3% |
| Louis | 7/10 | 2790 days | 3% |
| Eb Brough | 9/10 | 2790 days | 3% |
| Esther | 9/10 | 2820 days | 3% |
| Ella | 9/10 | 2851 days | 3% |
| Bex & Jake | 10/10 | 2851 days | 3% |
| Florian | 10/10 | 2881 days | 3% |
| Christina | 9/10 | 2881 days | 3% |
| Benn | 7/10 | 2912 days | 3% |
| Nat | 7/10 | 2912 days | 3% |
| Laura | 4/10 | 2939 days | 2% |
| Robert Wilkinson | 9/10 | 2939 days | 3% |
| Michael Gooch | 8/10 | 2939 days | 3% |
| Michael Jayaranjan | 10/10 | 2943 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2968 days | 3% |
| Eversons | 5/10 | 2971 days | 2% |
| Guinnifer Fuld | 8/10 | 2992 days | 3% |
| Sarah Atkinson | 9/10 | 3001 days | 3% |
| Luke Pearce | 9/10 | 3026 days | 3% |
| Kevin Thom | 10/10 | 3029 days | 3% |
| Samantha Brewin | 6/10 | 3043 days | 2% |
| Jasmine Andrew | 8/10 | 3047 days | 3% |
| Phil and Mel Rowson | 9/10 | 3051 days | 3% |
| S H | 10/10 | 3062 days | 3% |
| Vanessa Stubbs | 7/10 | 3089 days | 2% |
| Geoff Steele | 9/10 | 3092 days | 2% |
| Bernhard Roth | 10/10 | 3100 days | 2% |
| Javier Mimbrera | 8/10 | 3123 days | 2% |
| Sascha Wolff | 3/10 | 3210 days | 1% |
| Nick Lawson | 7/10 | 3236 days | 2% |
| Ian Ling | 10/10 | 3245 days | 2% |
| Belinda Clarke | 9/10 | 3250 days | 2% |
| Laura Kudo | 7/10 | 3257 days | 2% |
| Lars Peter Morling | 5/10 | 3267 days | 2% |
| Kerry Lee | 9/10 | 3276 days | 2% |
| Ceezer Bakker | 3/10 | 3285 days | 1% |
| Erich Brueggermann | 9/10 | 3300 days | 2% |
| Flrent | 9/10 | 3329 days | 2% |
| Victoria Strong | 6/10 | 3334 days | 2% |
| René Birchler | 9/10 | 3366 days | 2% |
| Shelley Warkentin | 6/10 | 3366 days | 2% |
| Joanne Woo | 9/10 | 3396 days | 2% |
| S Webb | 5/10 | 3396 days | 1% |
| Rubenas abidin | 10/10 | 3417 days | 2% |
| Chris | 7/10 | 3427 days | 2% |
| Rachel Chandler | 8/10 | 3456 days | 2% |
| Chloe Cox | 9/10 | 3517 days | 2% |
| Rosemary Roche | 10/10 | 3519 days | 2% |
| Shay | 10/10 | 3520 days | 2% |
| David Elliott | 8/10 | 3610 days | 1% |
| Caleigh | 10/10 | 3624 days | 1% |
| Alex Macdonald | 5/10 | 3670 days | 1% |
| Ian Robb | 7/10 | 3671 days | 1% |
| Clint waters | 9/10 | 3701 days | 1% |
| Paul Read | 6/10 | 3701 days | 1% |
| Jacqui Deans | 9/10 | 3701 days | 1% |
| Matt Lohmeyer | 8/10 | 3701 days | 1% |
| Jennifer Northey | 10/10 | 3701 days | 1% |
| James Whitehead | 7/10 | 3704 days | 1% |
| David From Switzerland | 8/10 | 3723 days | 1% |
| Richard Kirby | 9/10 | 3732 days | 1% |
| Jamie | 10/10 | 3762 days | 1% |
| Juan Gomez | 10/10 | 3776 days | 1% |
| Zhang Li | 10/10 | 3866 days | 1% |
| Rawiri johnston | 8/10 | 3916 days | 1% |
| Saskia Luecke | 8/10 | 3939 days | 1% |
| Matt Betts | 10/10 | 3952 days | 1% |
| Erica b | 7/10 | 3976 days | 1% |
| melissa heng | 10/10 | 3976 days | 1% |
| Berni Hart | 8/10 | 3979 days | 1% |
| Robert Kappel | 10/10 | 3985 days | 1% |
| Jean-Claude Escutary | 7/10 | 4008 days | 1% |
| Stephanie Paton | 8/10 | 4056 days | 1% |
| Jan Rüegg | 9/10 | 4066 days | 1% |
| Thomas Blom | 10/10 | 4066 days | 1% |
| Bjorn Privat | 9/10 | 4078 days | 1% |
| Viki Ziemba | 9/10 | 4091 days | 1% |
| Bartlomiej Berger | 4/10 | 4103 days | 0% |
| Andreas Oetjen | 9/10 | 4104 days | 0% |
| Jay | 6/10 | 4112 days | 0% |
| tschavalon | 10/10 | 4158 days | 0% |
| Nikolas Gut | 9/10 | 4340 days | 0% |
| Charlotte Casey | 8/10 | 4369 days | 0% |
| Brita Topp | 7/10 | 4373 days | 0% |
| Mirjam Betschart | 9/10 | 4387 days | 1% |
| Luca Maria Willensrock | 9/10 | 4395 days | 1% |
| Sybille Willenbrock | 8/10 | 4395 days | 1% |
| Ene Pold | 10/10 | 4395 days | 1% |
| Bjoern | 10/10 | 4400 days | 1% |
| Viola | 10/10 | 4400 days | 1% |
| Henry Thiel | 5/10 | 4413 days | 1% |
| Andreas Zapke | 8/10 | 4429 days | 1% |
| Simone Pickert | 8/10 | 4430 days | 1% |
| Nora Zeitz | 10/10 | 4431 days | 1% |
| Evyatar Karni | 10/10 | 4435 days | 1% |
| GARRYBLOWER | 8/10 | 4463 days | 1% |
| Nigel & Annie Dale | 9/10 | 4493 days | 1% |
| Henrik Joshua | 8/10 | 4493 days | 1% |
| Brian | 9/10 | 4493 days | 1% |
| Sandy Goh | 7/10 | 4524 days | 1% |
| Team Kim&James | 8/10 | 4585 days | 1% |
| Grantygrant | 7/10 | 4707 days | 1% |
| Sylvia Klatt | 5/10 | 4707 days | 1% |
| Steve Maona | 9/10 | 4731 days | 1% |
| Billy Koichopolos | 10/10 | 4731 days | 1% |
| Gina Lisi | 10/10 | 4731 days | 1% |
| Jennifer Bramstad | 8/10 | 4737 days | 1% |
| Josefine Hedlund | 10/10 | 4737 days | 1% |
| Evelina Johansson | 9/10 | 4737 days | 1% |
| Sofia Anderson | 10/10 | 4737 days | 1% |
| annie johnson | 10/10 | 4738 days | 1% |
| Julian Roots | 8/10 | 4738 days | 1% |
| Philip Gibbons | 8/10 | 4766 days | 1% |
| Moni Sangoi | 8/10 | 4797 days | 1% |
| Alison Langley | 9/10 | 4810 days | 1% |
| M Natterser | 8/10 | 4816 days | 1% |
| Fred and Carin | 7/10 | 4817 days | 1% |
| Lydia Holleman | 8/10 | 4819 days | 1% |
| D Pieter | 8/10 | 4826 days | 1% |
| Kali Lohman | 8/10 | 4844 days | 1% |
| Jos Schieveen | 7/10 | 5082 days | 1% |
| Jurgen Joyce | 8/10 | 5095 days | 1% |
| Heath | 1/10 | 5099 days | 0% |
| Lucy Duffy | 10/10 | 5106 days | 1% |
| Robert & Bridget Holden | 7/10 | 5112 days | 1% |
| Rick Moth | 8/10 | 5112 days | 1% |
| Patrick Grant | 8/10 | 5113 days | 1% |
| Beat Kindler | 9/10 | 5115 days | 1% |
| Seth & Carla | 8/10 | 5117 days | 1% |
| Simon Fry | 7/10 | 5117 days | 1% |
| Peter Aertssen | 6/10 | 5118 days | 1% |
| Aoife Lillis | 8/10 | 5120 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5124 days | 1% |
| Barrie Corless | 9/10 | 5131 days | 1% |
| Dean | 9/10 | 5178 days | 1% |
| Laura McCusker | 9/10 | 5210 days | 1% |
| Melissa | 7/10 | 5408 days | 1% |
| Fontvieille | 10/10 | 5421 days | 1% |
| Thomas Klebensberger | 10/10 | 5434 days | 1% |
| Becky Edney | 9/10 | 5443 days | 1% |
| Gordon Agent | 7/10 | 5446 days | 1% |
| Sophie Burge | 8/10 | 5446 days | 1% |
| Mark Vass | 3/10 | 5454 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5455 days | 1% |
| Claire Colquhoun | 8/10 | 5456 days | 1% |
| Erin | 10/10 | 5460 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5460 days | 1% |
| Katherine Forward | 9/10 | 5463 days | 1% |
| Chris Ashton | 8/10 | 5463 days | 1% |
| Kai Eppink | 1/10 | 5467 days | 0% |
| Martin | 9/10 | 5467 days | 1% |
| Mike and Diane Baker | 10/10 | 5470 days | 1% |
| Nicolas | 5/10 | 5470 days | 1% |
| Matthys Kikke | 9/10 | 5473 days | 1% |
| Mike and Sue Clark | 10/10 | 5475 days | 1% |
| Flueckiger | 9/10 | 5478 days | 1% |
| Mark Aarts | 8/10 | 5488 days | 1% |
| Jane Hancock | 10/10 | 5492 days | 1% |
| Jochen | 7/10 | 5495 days | 1% |
| Doris Neuber | 9/10 | 5496 days | 1% |
| HarryS | 5/10 | 5589 days | 1% |
| Mary Van | 9/10 | 5650 days | 1% |
| nelliekaye | 6/10 | 5650 days | 1% |
| antrobdozer | 10/10 | 5681 days | 1% |
| susandicus | 10/10 | 5773 days | 1% |
| Peter and Hilda | 10/10 | 5803 days | 1% |
| Matthias & Ceristiane | 10/10 | 5821 days | 1% |
| Chris Bil | 8/10 | 5829 days | 1% |
| johnandgin | 8/10 | 5834 days | 1% |
| Angela | 10/10 | 5835 days | 1% |
| Sievers | 8/10 | 5837 days | 1% |
| Doris Resch | 10/10 | 5840 days | 1% |
| Rolf X | 9/10 | 5844 days | 1% |
| Mathias | 10/10 | 5849 days | 1% |
| Jamie | 8/10 | 5854 days | 1% |
| David Hobson | 7/10 | 5854 days | 1% |
| Loleit | 10/10 | 5855 days | 1% |
| Joel K | 9/10 | 5860 days | 1% |
| Petra Berrens | 9/10 | 5860 days | 1% |
| Luternauer | 10/10 | 5861 days | 1% |
| Jessica | 9/10 | 5867 days | 1% |
| marcoswi | 8/10 | 5868 days | 1% |
| Jonathan Angela | 7/10 | 5876 days | 1% |
| sophiep | 10/10 | 5908 days | 1% |
| chrish1 | 9/10 | 5924 days | 1% |
| katepat | 10/10 | 5924 days | 1% |
| Marshall | 3/10 | 5926 days | 0% |
| Casarotti Luana | 9/10 | 5936 days | 1% |
| eowyn2k | 7/10 | 5954 days | 1% |
| andriesk | 6/10 | 6050 days | 1% |
| SteveB | 10/10 | 6168 days | 1% |
| CarleyJ | 9/10 | 6202 days | 1% |
| Steven | 7/10 | 6202 days | 1% |
| VincentD | 5/10 | 6202 days | 1% |
| Debbie | 9/10 | 6210 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| … | … |
Balancing Adjustment
1.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.