Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
275 Valid Reviews
The Rainforest Retreat experience has a total of 280 reviews. There are 275 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 275 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.84% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.84% and is based on 275 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 275 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jayne Wright | 7/10 | 70 days | 93% |
| John Bamforth | 9/10 | 101 days | 99% |
| Ian Mulrooney | 7/10 | 101 days | 93% |
| Kevin Izzadeen | 10/10 | 101 days | 100% |
| Kari Flanagan | 10/10 | 129 days | 100% |
| Andrew Lester | 4/10 | 129 days | 65% |
| Per Kindgren | 10/10 | 129 days | 100% |
| Dave Jordan | 9/10 | 129 days | 99% |
| cirefice bernard | 6/10 | 191 days | 85% |
| Rich | 7/10 | 313 days | 88% |
| Ch | 10/10 | 344 days | 94% |
| Danish Camper | 6/10 | 435 days | 77% |
| Elvis | 3/10 | 466 days | 48% |
| Joel Palage | 10/10 | 525 days | 85% |
| Sophie | 5/10 | 556 days | 63% |
| Mladen Savov | 9/10 | 556 days | 82% |
| Jen | 10/10 | 586 days | 81% |
| Walvins | 10/10 | 647 days | 77% |
| Dean | 10/10 | 678 days | 74% |
| Mike Fricker | 9/10 | 800 days | 63% |
| Unhappy camper | 8/10 | 800 days | 63% |
| Joe | 10/10 | 922 days | 52% |
| Jimothyhike | 10/10 | 1013 days | 43% |
| Chloe | 10/10 | 1013 days | 43% |
| 小B | 8/10 | 1166 days | 29% |
| Matt Olejniczak | 7/10 | 1197 days | 26% |
| Lieke | 8/10 | 1225 days | 25% |
| Juju | 10/10 | 1256 days | 23% |
| Hannah and Matthew | 9/10 | 1409 days | 15% |
| Lucy on the move | 10/10 | 1470 days | 12% |
| Darrell | 8/10 | 1562 days | 9% |
| Shushan | 8/10 | 1866 days | 5% |
| Karthik | 10/10 | 1896 days | 5% |
| Emma | 10/10 | 1927 days | 5% |
| Ellie Richards | 10/10 | 1927 days | 5% |
| Seh | 9/10 | 1986 days | 4% |
| Rach | 8/10 | 2047 days | 4% |
| Teesh K | 10/10 | 2047 days | 4% |
| Hayden | 9/10 | 2078 days | 4% |
| Gemma | 9/10 | 2078 days | 4% |
| Joe Johnson | 9/10 | 2078 days | 4% |
| Ying | 9/10 | 2078 days | 4% |
| Cam | 10/10 | 2108 days | 4% |
| Emma Manson | 9/10 | 2139 days | 4% |
| Sandy | 10/10 | 2170 days | 4% |
| David | 10/10 | 2200 days | 4% |
| Philip | 8/10 | 2231 days | 4% |
| Kerry | 10/10 | 2292 days | 4% |
| Maria | 6/10 | 2292 days | 3% |
| Just a guy | 10/10 | 2292 days | 4% |
| Anna-Lena | 8/10 | 2352 days | 4% |
| Peter | 10/10 | 2352 days | 4% |
| Inge and Tonnie | 7/10 | 2383 days | 3% |
| A&E | 10/10 | 2413 days | 4% |
| Jeff | 8/10 | 2413 days | 4% |
| Olivia | 7/10 | 2413 days | 3% |
| Adam | 9/10 | 2444 days | 4% |
| Erin | 10/10 | 2536 days | 3% |
| Le Na | 10/10 | 2566 days | 3% |
| El and Josh | 9/10 | 2566 days | 3% |
| Mariette | 1/10 | 2597 days | 1% |
| Kate | 10/10 | 2597 days | 3% |
| Kelly Linn | 8/10 | 2627 days | 3% |
| Maggie | 9/10 | 2627 days | 3% |
| Luke Thomson | 5/10 | 2658 days | 2% |
| Tash & Laura | 8/10 | 2686 days | 3% |
| Jacqui | 9/10 | 2717 days | 3% |
| Sascha Koch | 3/10 | 2717 days | 2% |
| Liz | 8/10 | 2717 days | 3% |
| Heather Abbott | 7/10 | 2717 days | 3% |
| Paula G | 9/10 | 2748 days | 3% |
| Rick | 8/10 | 2748 days | 3% |
| ian kennedy | 8/10 | 2778 days | 3% |
| Jordan & Jazlyn | 9/10 | 2778 days | 3% |
| Julia Thompson | 10/10 | 2778 days | 3% |
| Mike Fricker | 9/10 | 2809 days | 3% |
| Claudia | 10/10 | 2839 days | 3% |
| Rachel | 8/10 | 2839 days | 3% |
| Scooper | 7/10 | 2839 days | 3% |
| Cédric | 10/10 | 2870 days | 3% |
| Cho | 10/10 | 2870 days | 3% |
| Louis | 7/10 | 2901 days | 3% |
| Eb Brough | 9/10 | 2901 days | 3% |
| Esther | 9/10 | 2931 days | 3% |
| Ella | 9/10 | 2962 days | 3% |
| Bex & Jake | 10/10 | 2962 days | 3% |
| Florian | 10/10 | 2992 days | 3% |
| Christina | 9/10 | 2992 days | 2% |
| Benn | 7/10 | 3023 days | 2% |
| Nat | 7/10 | 3023 days | 2% |
| Laura | 4/10 | 3050 days | 2% |
| Robert Wilkinson | 9/10 | 3050 days | 2% |
| Michael Gooch | 8/10 | 3050 days | 2% |
| Michael Jayaranjan | 10/10 | 3054 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3079 days | 2% |
| Eversons | 5/10 | 3082 days | 2% |
| Guinnifer Fuld | 8/10 | 3103 days | 2% |
| Sarah Atkinson | 9/10 | 3112 days | 2% |
| Luke Pearce | 9/10 | 3137 days | 2% |
| Kevin Thom | 10/10 | 3140 days | 2% |
| Samantha Brewin | 6/10 | 3154 days | 2% |
| Jasmine Andrew | 8/10 | 3158 days | 2% |
| Phil and Mel Rowson | 9/10 | 3162 days | 2% |
| S H | 10/10 | 3173 days | 2% |
| Vanessa Stubbs | 7/10 | 3200 days | 2% |
| Geoff Steele | 9/10 | 3203 days | 2% |
| Bernhard Roth | 10/10 | 3211 days | 2% |
| Javier Mimbrera | 8/10 | 3234 days | 2% |
| Sascha Wolff | 3/10 | 3321 days | 1% |
| Nick Lawson | 7/10 | 3347 days | 2% |
| Ian Ling | 10/10 | 3356 days | 2% |
| Belinda Clarke | 9/10 | 3361 days | 2% |
| Laura Kudo | 7/10 | 3368 days | 2% |
| Lars Peter Morling | 5/10 | 3378 days | 1% |
| Kerry Lee | 9/10 | 3387 days | 2% |
| Ceezer Bakker | 3/10 | 3396 days | 1% |
| Erich Brueggermann | 9/10 | 3411 days | 2% |
| Flrent | 9/10 | 3440 days | 1% |
| Victoria Strong | 6/10 | 3445 days | 1% |
| René Birchler | 9/10 | 3477 days | 2% |
| Shelley Warkentin | 6/10 | 3477 days | 1% |
| Joanne Woo | 9/10 | 3507 days | 1% |
| S Webb | 5/10 | 3507 days | 1% |
| Rubenas abidin | 10/10 | 3528 days | 1% |
| Chris | 7/10 | 3538 days | 1% |
| Rachel Chandler | 8/10 | 3567 days | 1% |
| Chloe Cox | 9/10 | 3628 days | 1% |
| Rosemary Roche | 10/10 | 3630 days | 1% |
| Shay | 10/10 | 3631 days | 1% |
| David Elliott | 8/10 | 3721 days | 1% |
| Caleigh | 10/10 | 3735 days | 1% |
| Alex Macdonald | 5/10 | 3781 days | 1% |
| Ian Robb | 7/10 | 3782 days | 1% |
| Clint waters | 9/10 | 3812 days | 1% |
| Paul Read | 6/10 | 3812 days | 1% |
| Jacqui Deans | 9/10 | 3812 days | 1% |
| Matt Lohmeyer | 8/10 | 3812 days | 1% |
| Jennifer Northey | 10/10 | 3812 days | 1% |
| James Whitehead | 7/10 | 3815 days | 1% |
| David From Switzerland | 8/10 | 3834 days | 1% |
| Richard Kirby | 9/10 | 3843 days | 1% |
| Jamie | 10/10 | 3873 days | 1% |
| Juan Gomez | 10/10 | 3887 days | 1% |
| Zhang Li | 10/10 | 3977 days | 1% |
| Rawiri johnston | 8/10 | 4027 days | 0% |
| Saskia Luecke | 8/10 | 4050 days | 0% |
| Matt Betts | 10/10 | 4063 days | 0% |
| Erica b | 7/10 | 4087 days | 0% |
| melissa heng | 10/10 | 4087 days | 0% |
| Berni Hart | 8/10 | 4090 days | 0% |
| Robert Kappel | 10/10 | 4096 days | 0% |
| Jean-Claude Escutary | 7/10 | 4119 days | 0% |
| Stephanie Paton | 8/10 | 4167 days | 0% |
| Jan Rüegg | 9/10 | 4177 days | 0% |
| Thomas Blom | 10/10 | 4177 days | 0% |
| Bjorn Privat | 9/10 | 4189 days | 0% |
| Viki Ziemba | 9/10 | 4202 days | 0% |
| Bartlomiej Berger | 4/10 | 4214 days | 0% |
| Andreas Oetjen | 9/10 | 4215 days | 0% |
| Jay | 6/10 | 4223 days | 0% |
| tschavalon | 10/10 | 4269 days | 0% |
| Nikolas Gut | 9/10 | 4451 days | 1% |
| Charlotte Casey | 8/10 | 4480 days | 1% |
| Brita Topp | 7/10 | 4484 days | 1% |
| Mirjam Betschart | 9/10 | 4498 days | 1% |
| Luca Maria Willensrock | 9/10 | 4506 days | 1% |
| Sybille Willenbrock | 8/10 | 4506 days | 1% |
| Ene Pold | 10/10 | 4506 days | 1% |
| Bjoern | 10/10 | 4511 days | 1% |
| Viola | 10/10 | 4511 days | 1% |
| Henry Thiel | 5/10 | 4524 days | 0% |
| Andreas Zapke | 8/10 | 4540 days | 1% |
| Simone Pickert | 8/10 | 4541 days | 1% |
| Nora Zeitz | 10/10 | 4542 days | 1% |
| Evyatar Karni | 10/10 | 4546 days | 1% |
| GARRYBLOWER | 8/10 | 4574 days | 1% |
| Nigel & Annie Dale | 9/10 | 4604 days | 1% |
| Henrik Joshua | 8/10 | 4604 days | 1% |
| Brian | 9/10 | 4604 days | 1% |
| Sandy Goh | 7/10 | 4635 days | 1% |
| Team Kim&James | 8/10 | 4696 days | 1% |
| Grantygrant | 7/10 | 4818 days | 1% |
| Sylvia Klatt | 5/10 | 4818 days | 0% |
| Steve Maona | 9/10 | 4842 days | 1% |
| Billy Koichopolos | 10/10 | 4842 days | 1% |
| Gina Lisi | 10/10 | 4842 days | 1% |
| Jennifer Bramstad | 8/10 | 4848 days | 1% |
| Josefine Hedlund | 10/10 | 4848 days | 1% |
| Evelina Johansson | 9/10 | 4848 days | 1% |
| Sofia Anderson | 10/10 | 4848 days | 1% |
| annie johnson | 10/10 | 4849 days | 1% |
| Julian Roots | 8/10 | 4849 days | 1% |
| Philip Gibbons | 8/10 | 4877 days | 1% |
| Moni Sangoi | 8/10 | 4908 days | 1% |
| Alison Langley | 9/10 | 4921 days | 1% |
| M Natterser | 8/10 | 4927 days | 1% |
| Fred and Carin | 7/10 | 4928 days | 1% |
| Lydia Holleman | 8/10 | 4930 days | 1% |
| D Pieter | 8/10 | 4937 days | 1% |
| Kali Lohman | 8/10 | 4955 days | 1% |
| Jos Schieveen | 7/10 | 5193 days | 1% |
| Jurgen Joyce | 8/10 | 5206 days | 1% |
| Heath | 1/10 | 5210 days | 0% |
| Lucy Duffy | 10/10 | 5217 days | 1% |
| Robert & Bridget Holden | 7/10 | 5223 days | 1% |
| Rick Moth | 8/10 | 5223 days | 1% |
| Patrick Grant | 8/10 | 5224 days | 1% |
| Beat Kindler | 9/10 | 5226 days | 1% |
| Seth & Carla | 8/10 | 5228 days | 1% |
| Simon Fry | 7/10 | 5228 days | 1% |
| Peter Aertssen | 6/10 | 5229 days | 1% |
| Aoife Lillis | 8/10 | 5231 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5235 days | 1% |
| Barrie Corless | 9/10 | 5242 days | 1% |
| Dean | 9/10 | 5289 days | 1% |
| Laura McCusker | 9/10 | 5321 days | 1% |
| Melissa | 7/10 | 5519 days | 1% |
| Fontvieille | 10/10 | 5532 days | 1% |
| Thomas Klebensberger | 10/10 | 5545 days | 1% |
| Becky Edney | 9/10 | 5554 days | 1% |
| Gordon Agent | 7/10 | 5557 days | 1% |
| Sophie Burge | 8/10 | 5557 days | 1% |
| Mark Vass | 3/10 | 5565 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5566 days | 1% |
| Claire Colquhoun | 8/10 | 5567 days | 1% |
| Erin | 10/10 | 5571 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5571 days | 1% |
| Katherine Forward | 9/10 | 5574 days | 1% |
| Chris Ashton | 8/10 | 5574 days | 1% |
| Kai Eppink | 1/10 | 5578 days | 0% |
| Martin | 9/10 | 5578 days | 1% |
| Mike and Diane Baker | 10/10 | 5581 days | 1% |
| Nicolas | 5/10 | 5581 days | 0% |
| Matthys Kikke | 9/10 | 5584 days | 1% |
| Mike and Sue Clark | 10/10 | 5586 days | 1% |
| Flueckiger | 9/10 | 5589 days | 1% |
| Mark Aarts | 8/10 | 5599 days | 1% |
| Jane Hancock | 10/10 | 5603 days | 1% |
| Jochen | 7/10 | 5606 days | 1% |
| Doris Neuber | 9/10 | 5607 days | 1% |
| HarryS | 5/10 | 5700 days | 1% |
| Mary Van | 9/10 | 5761 days | 1% |
| nelliekaye | 6/10 | 5761 days | 1% |
| antrobdozer | 10/10 | 5792 days | 1% |
| susandicus | 10/10 | 5884 days | 1% |
| Peter and Hilda | 10/10 | 5914 days | 1% |
| Matthias & Ceristiane | 10/10 | 5932 days | 1% |
| Chris Bil | 8/10 | 5940 days | 1% |
| johnandgin | 8/10 | 5945 days | 1% |
| Angela | 10/10 | 5946 days | 1% |
| Sievers | 8/10 | 5948 days | 1% |
| Doris Resch | 10/10 | 5951 days | 1% |
| Rolf X | 9/10 | 5955 days | 1% |
| Mathias | 10/10 | 5960 days | 1% |
| Jamie | 8/10 | 5965 days | 1% |
| David Hobson | 7/10 | 5965 days | 1% |
| Loleit | 10/10 | 5966 days | 1% |
| Joel K | 9/10 | 5971 days | 1% |
| Petra Berrens | 9/10 | 5971 days | 1% |
| Luternauer | 10/10 | 5972 days | 1% |
| Jessica | 9/10 | 5978 days | 1% |
| marcoswi | 8/10 | 5979 days | 1% |
| Jonathan Angela | 7/10 | 5987 days | 1% |
| sophiep | 10/10 | 6019 days | 1% |
| chrish1 | 9/10 | 6035 days | 1% |
| katepat | 10/10 | 6035 days | 1% |
| Marshall | 3/10 | 6037 days | 0% |
| Casarotti Luana | 9/10 | 6047 days | 1% |
| eowyn2k | 7/10 | 6065 days | 1% |
| andriesk | 6/10 | 6161 days | 1% |
| SteveB | 10/10 | 6279 days | 1% |
| CarleyJ | 9/10 | 6313 days | 1% |
| Steven | 7/10 | 6313 days | 1% |
| VincentD | 5/10 | 6313 days | 0% |
| Debbie | 9/10 | 6321 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.60% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 112 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 52 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 49 | -0.56% |
| 50 | -0.57% |
| 51 | -0.59% |
| 52 | -0.60% |
| 53 | -0.61% |
| 54 | -0.62% |
| 55 | -0.63% |
| … | … |
Balancing Adjustment
2.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.