G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
277 Valid Reviews
The Rainforest Retreat experience has a total of 283 reviews. There are 277 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 277 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 83 |
|
30% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.96% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.96% and is based on 277 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 277 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher Collishaw | 10/10 | 18 days | 100% |
| Amy Spring Wallis | 10/10 | 110 days | 99% |
| Jayne Wright | 7/10 | 201 days | 91% |
| John Bamforth | 9/10 | 232 days | 96% |
| Ian Mulrooney | 7/10 | 232 days | 90% |
| Kevin Izzadeen | 10/10 | 232 days | 97% |
| Kari Flanagan | 10/10 | 260 days | 96% |
| Andrew Lester | 4/10 | 260 days | 63% |
| Per Kindgren | 10/10 | 260 days | 96% |
| Dave Jordan | 9/10 | 260 days | 95% |
| cirefice bernard | 6/10 | 322 days | 81% |
| Rich | 7/10 | 444 days | 83% |
| Ch | 10/10 | 475 days | 87% |
| Danish Camper | 6/10 | 566 days | 70% |
| Elvis | 3/10 | 597 days | 43% |
| Joel Palage | 10/10 | 656 days | 75% |
| Sophie | 5/10 | 687 days | 56% |
| Mladen Savov | 9/10 | 687 days | 72% |
| Jen | 10/10 | 717 days | 71% |
| Walvins | 10/10 | 778 days | 65% |
| Dean | 10/10 | 809 days | 63% |
| Mike Fricker | 9/10 | 931 days | 50% |
| Unhappy camper | 8/10 | 931 days | 50% |
| Joe | 10/10 | 1053 days | 39% |
| Jimothyhike | 10/10 | 1144 days | 31% |
| Chloe | 10/10 | 1144 days | 31% |
| 小B | 8/10 | 1297 days | 20% |
| Matt Olejniczak | 7/10 | 1328 days | 18% |
| Lieke | 8/10 | 1356 days | 17% |
| Juju | 10/10 | 1387 days | 16% |
| Hannah and Matthew | 9/10 | 1540 days | 10% |
| Lucy on the move | 10/10 | 1601 days | 8% |
| Darrell | 8/10 | 1693 days | 6% |
| Shushan | 8/10 | 1997 days | 5% |
| Karthik | 10/10 | 2027 days | 5% |
| Emma | 10/10 | 2058 days | 5% |
| Ellie Richards | 10/10 | 2058 days | 5% |
| Seh | 9/10 | 2117 days | 4% |
| Rach | 8/10 | 2178 days | 4% |
| Teesh K | 10/10 | 2178 days | 4% |
| Hayden | 9/10 | 2209 days | 4% |
| Gemma | 9/10 | 2209 days | 4% |
| Joe Johnson | 9/10 | 2209 days | 4% |
| Ying | 9/10 | 2209 days | 4% |
| Cam | 10/10 | 2239 days | 4% |
| Emma Manson | 9/10 | 2270 days | 4% |
| Sandy | 10/10 | 2301 days | 4% |
| David | 10/10 | 2331 days | 4% |
| Philip | 8/10 | 2362 days | 4% |
| Kerry | 10/10 | 2423 days | 4% |
| Maria | 6/10 | 2423 days | 3% |
| Just a guy | 10/10 | 2423 days | 4% |
| Anna-Lena | 8/10 | 2483 days | 4% |
| Peter | 10/10 | 2483 days | 4% |
| Inge and Tonnie | 7/10 | 2514 days | 3% |
| A&E | 10/10 | 2544 days | 4% |
| Jeff | 8/10 | 2544 days | 3% |
| Olivia | 7/10 | 2544 days | 3% |
| Adam | 9/10 | 2575 days | 3% |
| Erin | 10/10 | 2667 days | 3% |
| Le Na | 10/10 | 2697 days | 3% |
| El and Josh | 9/10 | 2697 days | 3% |
| Mariette | 1/10 | 2728 days | 1% |
| Kate | 10/10 | 2728 days | 3% |
| Kelly Linn | 8/10 | 2758 days | 3% |
| Maggie | 9/10 | 2758 days | 3% |
| Luke Thomson | 5/10 | 2789 days | 2% |
| Tash & Laura | 8/10 | 2817 days | 3% |
| Jacqui | 9/10 | 2848 days | 3% |
| Sascha Koch | 3/10 | 2848 days | 2% |
| Liz | 8/10 | 2848 days | 3% |
| Heather Abbott | 7/10 | 2848 days | 3% |
| Paula G | 9/10 | 2879 days | 3% |
| Rick | 8/10 | 2879 days | 3% |
| ian kennedy | 8/10 | 2909 days | 3% |
| Jordan & Jazlyn | 9/10 | 2909 days | 3% |
| Julia Thompson | 10/10 | 2909 days | 3% |
| Mike Fricker | 9/10 | 2940 days | 3% |
| Claudia | 10/10 | 2970 days | 3% |
| Rachel | 8/10 | 2970 days | 3% |
| Scooper | 7/10 | 2970 days | 3% |
| Cédric | 10/10 | 3001 days | 3% |
| Cho | 10/10 | 3001 days | 3% |
| Louis | 7/10 | 3032 days | 2% |
| Eb Brough | 9/10 | 3032 days | 3% |
| Esther | 9/10 | 3062 days | 3% |
| Ella | 9/10 | 3093 days | 2% |
| Bex & Jake | 10/10 | 3093 days | 2% |
| Florian | 10/10 | 3123 days | 2% |
| Christina | 9/10 | 3123 days | 2% |
| Benn | 7/10 | 3154 days | 2% |
| Nat | 7/10 | 3154 days | 2% |
| Laura | 4/10 | 3181 days | 1% |
| Robert Wilkinson | 9/10 | 3181 days | 2% |
| Michael Gooch | 8/10 | 3181 days | 2% |
| Michael Jayaranjan | 10/10 | 3185 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3210 days | 2% |
| Eversons | 5/10 | 3213 days | 2% |
| Guinnifer Fuld | 8/10 | 3234 days | 2% |
| Sarah Atkinson | 9/10 | 3243 days | 2% |
| Luke Pearce | 9/10 | 3268 days | 2% |
| Kevin Thom | 10/10 | 3271 days | 2% |
| Samantha Brewin | 6/10 | 3285 days | 2% |
| Jasmine Andrew | 8/10 | 3289 days | 2% |
| Phil and Mel Rowson | 9/10 | 3293 days | 2% |
| S H | 10/10 | 3304 days | 2% |
| Vanessa Stubbs | 7/10 | 3331 days | 2% |
| Geoff Steele | 9/10 | 3334 days | 2% |
| Bernhard Roth | 10/10 | 3342 days | 2% |
| Javier Mimbrera | 8/10 | 3365 days | 2% |
| Sascha Wolff | 3/10 | 3452 days | 1% |
| Nick Lawson | 7/10 | 3478 days | 2% |
| Ian Ling | 10/10 | 3487 days | 2% |
| Belinda Clarke | 9/10 | 3492 days | 2% |
| Laura Kudo | 7/10 | 3499 days | 2% |
| Lars Peter Morling | 5/10 | 3509 days | 1% |
| Kerry Lee | 9/10 | 3518 days | 2% |
| Ceezer Bakker | 3/10 | 3527 days | 1% |
| Erich Brueggermann | 9/10 | 3542 days | 2% |
| Flrent | 9/10 | 3571 days | 1% |
| Victoria Strong | 6/10 | 3576 days | 1% |
| René Birchler | 9/10 | 3608 days | 1% |
| Shelley Warkentin | 6/10 | 3608 days | 1% |
| Joanne Woo | 9/10 | 3638 days | 1% |
| S Webb | 5/10 | 3638 days | 1% |
| Rubenas abidin | 10/10 | 3659 days | 1% |
| Chris | 7/10 | 3669 days | 1% |
| Rachel Chandler | 8/10 | 3698 days | 1% |
| Chloe Cox | 9/10 | 3759 days | 1% |
| Rosemary Roche | 10/10 | 3761 days | 1% |
| Shay | 10/10 | 3762 days | 1% |
| David Elliott | 8/10 | 3852 days | 1% |
| Caleigh | 10/10 | 3866 days | 1% |
| Alex Macdonald | 5/10 | 3912 days | 1% |
| Ian Robb | 7/10 | 3913 days | 1% |
| Clint waters | 9/10 | 3943 days | 1% |
| Paul Read | 6/10 | 3943 days | 1% |
| Jacqui Deans | 9/10 | 3943 days | 1% |
| Matt Lohmeyer | 8/10 | 3943 days | 1% |
| Jennifer Northey | 10/10 | 3943 days | 1% |
| James Whitehead | 7/10 | 3946 days | 1% |
| David From Switzerland | 8/10 | 3965 days | 1% |
| Richard Kirby | 9/10 | 3974 days | 1% |
| Jamie | 10/10 | 4004 days | 1% |
| Juan Gomez | 10/10 | 4018 days | 1% |
| Zhang Li | 10/10 | 4108 days | 0% |
| Rawiri johnston | 8/10 | 4158 days | 0% |
| Saskia Luecke | 8/10 | 4181 days | 0% |
| Matt Betts | 10/10 | 4194 days | 0% |
| Erica b | 7/10 | 4218 days | 0% |
| melissa heng | 10/10 | 4218 days | 0% |
| Berni Hart | 8/10 | 4221 days | 0% |
| Robert Kappel | 10/10 | 4227 days | 0% |
| Jean-Claude Escutary | 7/10 | 4250 days | 0% |
| Stephanie Paton | 8/10 | 4298 days | 0% |
| Jan Rüegg | 9/10 | 4308 days | 0% |
| Thomas Blom | 10/10 | 4308 days | 0% |
| Bjorn Privat | 9/10 | 4320 days | 0% |
| Viki Ziemba | 9/10 | 4333 days | 0% |
| Bartlomiej Berger | 4/10 | 4345 days | 0% |
| Andreas Oetjen | 9/10 | 4346 days | 0% |
| Jay | 6/10 | 4354 days | 0% |
| tschavalon | 10/10 | 4400 days | 1% |
| Nikolas Gut | 9/10 | 4582 days | 1% |
| Charlotte Casey | 8/10 | 4611 days | 1% |
| Brita Topp | 7/10 | 4615 days | 1% |
| Mirjam Betschart | 9/10 | 4629 days | 1% |
| Luca Maria Willensrock | 9/10 | 4637 days | 1% |
| Sybille Willenbrock | 8/10 | 4637 days | 1% |
| Ene Pold | 10/10 | 4637 days | 1% |
| Bjoern | 10/10 | 4642 days | 1% |
| Viola | 10/10 | 4642 days | 1% |
| Henry Thiel | 5/10 | 4655 days | 1% |
| Andreas Zapke | 8/10 | 4671 days | 1% |
| Simone Pickert | 8/10 | 4672 days | 1% |
| Nora Zeitz | 10/10 | 4673 days | 1% |
| Evyatar Karni | 10/10 | 4677 days | 1% |
| GARRYBLOWER | 8/10 | 4705 days | 1% |
| Nigel & Annie Dale | 9/10 | 4735 days | 1% |
| Henrik Joshua | 8/10 | 4735 days | 1% |
| Brian | 9/10 | 4735 days | 1% |
| Sandy Goh | 7/10 | 4766 days | 1% |
| Team Kim&James | 8/10 | 4827 days | 1% |
| Grantygrant | 7/10 | 4949 days | 1% |
| Sylvia Klatt | 5/10 | 4949 days | 1% |
| Steve Maona | 9/10 | 4973 days | 1% |
| Billy Koichopolos | 10/10 | 4973 days | 1% |
| Gina Lisi | 10/10 | 4973 days | 1% |
| Jennifer Bramstad | 8/10 | 4979 days | 1% |
| Josefine Hedlund | 10/10 | 4979 days | 1% |
| Evelina Johansson | 9/10 | 4979 days | 1% |
| Sofia Anderson | 10/10 | 4979 days | 1% |
| annie johnson | 10/10 | 4980 days | 1% |
| Julian Roots | 8/10 | 4980 days | 1% |
| Philip Gibbons | 8/10 | 5008 days | 1% |
| Moni Sangoi | 8/10 | 5039 days | 1% |
| Alison Langley | 9/10 | 5052 days | 1% |
| M Natterser | 8/10 | 5058 days | 1% |
| Fred and Carin | 7/10 | 5059 days | 1% |
| Lydia Holleman | 8/10 | 5061 days | 1% |
| D Pieter | 8/10 | 5068 days | 1% |
| Kali Lohman | 8/10 | 5086 days | 1% |
| Jos Schieveen | 7/10 | 5324 days | 1% |
| Jurgen Joyce | 8/10 | 5337 days | 1% |
| Heath | 1/10 | 5341 days | 0% |
| Lucy Duffy | 10/10 | 5348 days | 1% |
| Robert & Bridget Holden | 7/10 | 5354 days | 1% |
| Rick Moth | 8/10 | 5354 days | 1% |
| Patrick Grant | 8/10 | 5355 days | 1% |
| Beat Kindler | 9/10 | 5357 days | 1% |
| Seth & Carla | 8/10 | 5359 days | 1% |
| Simon Fry | 7/10 | 5359 days | 1% |
| Peter Aertssen | 6/10 | 5360 days | 1% |
| Aoife Lillis | 8/10 | 5362 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5366 days | 1% |
| Barrie Corless | 9/10 | 5373 days | 1% |
| Dean | 9/10 | 5420 days | 1% |
| Laura McCusker | 9/10 | 5452 days | 1% |
| Melissa | 7/10 | 5650 days | 1% |
| Fontvieille | 10/10 | 5663 days | 1% |
| Thomas Klebensberger | 10/10 | 5676 days | 1% |
| Becky Edney | 9/10 | 5685 days | 1% |
| Gordon Agent | 7/10 | 5688 days | 1% |
| Sophie Burge | 8/10 | 5688 days | 1% |
| Mark Vass | 3/10 | 5696 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5697 days | 1% |
| Claire Colquhoun | 8/10 | 5698 days | 1% |
| Erin | 10/10 | 5702 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5702 days | 1% |
| Katherine Forward | 9/10 | 5705 days | 1% |
| Chris Ashton | 8/10 | 5705 days | 1% |
| Kai Eppink | 1/10 | 5709 days | 0% |
| Martin | 9/10 | 5709 days | 1% |
| Mike and Diane Baker | 10/10 | 5712 days | 1% |
| Nicolas | 5/10 | 5712 days | 1% |
| Matthys Kikke | 9/10 | 5715 days | 1% |
| Mike and Sue Clark | 10/10 | 5717 days | 1% |
| Flueckiger | 9/10 | 5720 days | 1% |
| Mark Aarts | 8/10 | 5730 days | 1% |
| Jane Hancock | 10/10 | 5734 days | 1% |
| Jochen | 7/10 | 5737 days | 1% |
| Doris Neuber | 9/10 | 5738 days | 1% |
| HarryS | 5/10 | 5831 days | 1% |
| Mary Van | 9/10 | 5892 days | 1% |
| nelliekaye | 6/10 | 5892 days | 1% |
| antrobdozer | 10/10 | 5923 days | 1% |
| susandicus | 10/10 | 6015 days | 1% |
| Peter and Hilda | 10/10 | 6045 days | 1% |
| Matthias & Ceristiane | 10/10 | 6063 days | 1% |
| Chris Bil | 8/10 | 6071 days | 1% |
| johnandgin | 8/10 | 6076 days | 1% |
| Angela | 10/10 | 6077 days | 1% |
| Sievers | 8/10 | 6079 days | 1% |
| Doris Resch | 10/10 | 6082 days | 1% |
| Rolf X | 9/10 | 6086 days | 1% |
| Mathias | 10/10 | 6091 days | 1% |
| Jamie | 8/10 | 6096 days | 1% |
| David Hobson | 7/10 | 6096 days | 1% |
| Loleit | 10/10 | 6097 days | 1% |
| Joel K | 9/10 | 6102 days | 1% |
| Petra Berrens | 9/10 | 6102 days | 1% |
| Luternauer | 10/10 | 6103 days | 1% |
| Jessica | 9/10 | 6109 days | 1% |
| marcoswi | 8/10 | 6110 days | 1% |
| Jonathan Angela | 7/10 | 6118 days | 1% |
| sophiep | 10/10 | 6150 days | 1% |
| chrish1 | 9/10 | 6166 days | 1% |
| katepat | 10/10 | 6166 days | 1% |
| Marshall | 3/10 | 6168 days | 0% |
| Casarotti Luana | 9/10 | 6178 days | 1% |
| eowyn2k | 7/10 | 6196 days | 1% |
| andriesk | 6/10 | 6292 days | 1% |
| SteveB | 10/10 | 6410 days | 1% |
| CarleyJ | 9/10 | 6444 days | 1% |
| Steven | 7/10 | 6444 days | 1% |
| VincentD | 5/10 | 6444 days | 1% |
| Debbie | 9/10 | 6452 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 8 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 5 | -0.09% |
| 6 | -0.11% |
| 7 | -0.13% |
| 8 | -0.15% |
| 9 | -0.16% |
| 10 | -0.18% |
| 11 | -0.20% |
| … | … |
Balancing Adjustment
1.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.