Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
276 Valid Reviews
The Rainforest Retreat experience has a total of 281 reviews. There are 276 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 276 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
30% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.90% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.90% and is based on 276 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 276 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Amy Spring Wallis | 10/10 | 70 days | 100% |
| Jayne Wright | 7/10 | 161 days | 92% |
| John Bamforth | 9/10 | 192 days | 97% |
| Ian Mulrooney | 7/10 | 192 days | 91% |
| Kevin Izzadeen | 10/10 | 192 days | 98% |
| Kari Flanagan | 10/10 | 220 days | 98% |
| Andrew Lester | 4/10 | 220 days | 64% |
| Per Kindgren | 10/10 | 220 days | 98% |
| Dave Jordan | 9/10 | 220 days | 97% |
| cirefice bernard | 6/10 | 282 days | 82% |
| Rich | 7/10 | 404 days | 85% |
| Ch | 10/10 | 435 days | 89% |
| Danish Camper | 6/10 | 526 days | 73% |
| Elvis | 3/10 | 557 days | 45% |
| Joel Palage | 10/10 | 616 days | 79% |
| Sophie | 5/10 | 647 days | 58% |
| Mladen Savov | 9/10 | 647 days | 76% |
| Jen | 10/10 | 677 days | 74% |
| Walvins | 10/10 | 738 days | 69% |
| Dean | 10/10 | 769 days | 66% |
| Mike Fricker | 9/10 | 891 days | 54% |
| Unhappy camper | 8/10 | 891 days | 54% |
| Joe | 10/10 | 1013 days | 43% |
| Jimothyhike | 10/10 | 1104 days | 35% |
| Chloe | 10/10 | 1104 days | 35% |
| 小B | 8/10 | 1257 days | 23% |
| Matt Olejniczak | 7/10 | 1288 days | 20% |
| Lieke | 8/10 | 1316 days | 19% |
| Juju | 10/10 | 1347 days | 18% |
| Hannah and Matthew | 9/10 | 1500 days | 11% |
| Lucy on the move | 10/10 | 1561 days | 9% |
| Darrell | 8/10 | 1653 days | 7% |
| Shushan | 8/10 | 1957 days | 5% |
| Karthik | 10/10 | 1987 days | 5% |
| Emma | 10/10 | 2018 days | 5% |
| Ellie Richards | 10/10 | 2018 days | 5% |
| Seh | 9/10 | 2077 days | 4% |
| Rach | 8/10 | 2138 days | 4% |
| Teesh K | 10/10 | 2138 days | 4% |
| Hayden | 9/10 | 2169 days | 4% |
| Gemma | 9/10 | 2169 days | 4% |
| Joe Johnson | 9/10 | 2169 days | 4% |
| Ying | 9/10 | 2169 days | 4% |
| Cam | 10/10 | 2199 days | 4% |
| Emma Manson | 9/10 | 2230 days | 4% |
| Sandy | 10/10 | 2261 days | 4% |
| David | 10/10 | 2291 days | 4% |
| Philip | 8/10 | 2322 days | 4% |
| Kerry | 10/10 | 2383 days | 4% |
| Maria | 6/10 | 2383 days | 3% |
| Just a guy | 10/10 | 2383 days | 4% |
| Anna-Lena | 8/10 | 2443 days | 4% |
| Peter | 10/10 | 2443 days | 4% |
| Inge and Tonnie | 7/10 | 2474 days | 3% |
| A&E | 10/10 | 2504 days | 4% |
| Jeff | 8/10 | 2504 days | 4% |
| Olivia | 7/10 | 2504 days | 3% |
| Adam | 9/10 | 2535 days | 4% |
| Erin | 10/10 | 2627 days | 3% |
| Le Na | 10/10 | 2657 days | 3% |
| El and Josh | 9/10 | 2657 days | 3% |
| Mariette | 1/10 | 2688 days | 1% |
| Kate | 10/10 | 2688 days | 3% |
| Kelly Linn | 8/10 | 2718 days | 3% |
| Maggie | 9/10 | 2718 days | 3% |
| Luke Thomson | 5/10 | 2749 days | 2% |
| Tash & Laura | 8/10 | 2777 days | 3% |
| Jacqui | 9/10 | 2808 days | 3% |
| Sascha Koch | 3/10 | 2808 days | 2% |
| Liz | 8/10 | 2808 days | 3% |
| Heather Abbott | 7/10 | 2808 days | 3% |
| Paula G | 9/10 | 2839 days | 3% |
| Rick | 8/10 | 2839 days | 3% |
| ian kennedy | 8/10 | 2869 days | 3% |
| Jordan & Jazlyn | 9/10 | 2869 days | 3% |
| Julia Thompson | 10/10 | 2869 days | 3% |
| Mike Fricker | 9/10 | 2900 days | 3% |
| Claudia | 10/10 | 2930 days | 3% |
| Rachel | 8/10 | 2930 days | 3% |
| Scooper | 7/10 | 2930 days | 3% |
| Cédric | 10/10 | 2961 days | 3% |
| Cho | 10/10 | 2961 days | 3% |
| Louis | 7/10 | 2992 days | 2% |
| Eb Brough | 9/10 | 2992 days | 3% |
| Esther | 9/10 | 3022 days | 3% |
| Ella | 9/10 | 3053 days | 3% |
| Bex & Jake | 10/10 | 3053 days | 3% |
| Florian | 10/10 | 3083 days | 3% |
| Christina | 9/10 | 3083 days | 2% |
| Benn | 7/10 | 3114 days | 2% |
| Nat | 7/10 | 3114 days | 2% |
| Laura | 4/10 | 3141 days | 2% |
| Robert Wilkinson | 9/10 | 3141 days | 2% |
| Michael Gooch | 8/10 | 3141 days | 2% |
| Michael Jayaranjan | 10/10 | 3145 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3170 days | 2% |
| Eversons | 5/10 | 3173 days | 2% |
| Guinnifer Fuld | 8/10 | 3194 days | 2% |
| Sarah Atkinson | 9/10 | 3203 days | 2% |
| Luke Pearce | 9/10 | 3228 days | 2% |
| Kevin Thom | 10/10 | 3231 days | 2% |
| Samantha Brewin | 6/10 | 3245 days | 2% |
| Jasmine Andrew | 8/10 | 3249 days | 2% |
| Phil and Mel Rowson | 9/10 | 3253 days | 2% |
| S H | 10/10 | 3264 days | 2% |
| Vanessa Stubbs | 7/10 | 3291 days | 2% |
| Geoff Steele | 9/10 | 3294 days | 2% |
| Bernhard Roth | 10/10 | 3302 days | 2% |
| Javier Mimbrera | 8/10 | 3325 days | 2% |
| Sascha Wolff | 3/10 | 3412 days | 1% |
| Nick Lawson | 7/10 | 3438 days | 2% |
| Ian Ling | 10/10 | 3447 days | 2% |
| Belinda Clarke | 9/10 | 3452 days | 2% |
| Laura Kudo | 7/10 | 3459 days | 2% |
| Lars Peter Morling | 5/10 | 3469 days | 1% |
| Kerry Lee | 9/10 | 3478 days | 2% |
| Ceezer Bakker | 3/10 | 3487 days | 1% |
| Erich Brueggermann | 9/10 | 3502 days | 2% |
| Flrent | 9/10 | 3531 days | 1% |
| Victoria Strong | 6/10 | 3536 days | 1% |
| René Birchler | 9/10 | 3568 days | 2% |
| Shelley Warkentin | 6/10 | 3568 days | 1% |
| Joanne Woo | 9/10 | 3598 days | 1% |
| S Webb | 5/10 | 3598 days | 1% |
| Rubenas abidin | 10/10 | 3619 days | 1% |
| Chris | 7/10 | 3629 days | 1% |
| Rachel Chandler | 8/10 | 3658 days | 1% |
| Chloe Cox | 9/10 | 3719 days | 1% |
| Rosemary Roche | 10/10 | 3721 days | 1% |
| Shay | 10/10 | 3722 days | 1% |
| David Elliott | 8/10 | 3812 days | 1% |
| Caleigh | 10/10 | 3826 days | 1% |
| Alex Macdonald | 5/10 | 3872 days | 1% |
| Ian Robb | 7/10 | 3873 days | 1% |
| Clint waters | 9/10 | 3903 days | 1% |
| Paul Read | 6/10 | 3903 days | 1% |
| Jacqui Deans | 9/10 | 3903 days | 1% |
| Matt Lohmeyer | 8/10 | 3903 days | 1% |
| Jennifer Northey | 10/10 | 3903 days | 1% |
| James Whitehead | 7/10 | 3906 days | 1% |
| David From Switzerland | 8/10 | 3925 days | 1% |
| Richard Kirby | 9/10 | 3934 days | 1% |
| Jamie | 10/10 | 3964 days | 1% |
| Juan Gomez | 10/10 | 3978 days | 1% |
| Zhang Li | 10/10 | 4068 days | 1% |
| Rawiri johnston | 8/10 | 4118 days | 0% |
| Saskia Luecke | 8/10 | 4141 days | 0% |
| Matt Betts | 10/10 | 4154 days | 0% |
| Erica b | 7/10 | 4178 days | 0% |
| melissa heng | 10/10 | 4178 days | 0% |
| Berni Hart | 8/10 | 4181 days | 0% |
| Robert Kappel | 10/10 | 4187 days | 0% |
| Jean-Claude Escutary | 7/10 | 4210 days | 0% |
| Stephanie Paton | 8/10 | 4258 days | 0% |
| Jan Rüegg | 9/10 | 4268 days | 0% |
| Thomas Blom | 10/10 | 4268 days | 0% |
| Bjorn Privat | 9/10 | 4280 days | 0% |
| Viki Ziemba | 9/10 | 4293 days | 0% |
| Bartlomiej Berger | 4/10 | 4305 days | 0% |
| Andreas Oetjen | 9/10 | 4306 days | 0% |
| Jay | 6/10 | 4314 days | 0% |
| tschavalon | 10/10 | 4360 days | 0% |
| Nikolas Gut | 9/10 | 4542 days | 1% |
| Charlotte Casey | 8/10 | 4571 days | 1% |
| Brita Topp | 7/10 | 4575 days | 1% |
| Mirjam Betschart | 9/10 | 4589 days | 1% |
| Luca Maria Willensrock | 9/10 | 4597 days | 1% |
| Sybille Willenbrock | 8/10 | 4597 days | 1% |
| Ene Pold | 10/10 | 4597 days | 1% |
| Bjoern | 10/10 | 4602 days | 1% |
| Viola | 10/10 | 4602 days | 1% |
| Henry Thiel | 5/10 | 4615 days | 1% |
| Andreas Zapke | 8/10 | 4631 days | 1% |
| Simone Pickert | 8/10 | 4632 days | 1% |
| Nora Zeitz | 10/10 | 4633 days | 1% |
| Evyatar Karni | 10/10 | 4637 days | 1% |
| GARRYBLOWER | 8/10 | 4665 days | 1% |
| Nigel & Annie Dale | 9/10 | 4695 days | 1% |
| Henrik Joshua | 8/10 | 4695 days | 1% |
| Brian | 9/10 | 4695 days | 1% |
| Sandy Goh | 7/10 | 4726 days | 1% |
| Team Kim&James | 8/10 | 4787 days | 1% |
| Grantygrant | 7/10 | 4909 days | 1% |
| Sylvia Klatt | 5/10 | 4909 days | 1% |
| Steve Maona | 9/10 | 4933 days | 1% |
| Billy Koichopolos | 10/10 | 4933 days | 1% |
| Gina Lisi | 10/10 | 4933 days | 1% |
| Jennifer Bramstad | 8/10 | 4939 days | 1% |
| Josefine Hedlund | 10/10 | 4939 days | 1% |
| Evelina Johansson | 9/10 | 4939 days | 1% |
| Sofia Anderson | 10/10 | 4939 days | 1% |
| annie johnson | 10/10 | 4940 days | 1% |
| Julian Roots | 8/10 | 4940 days | 1% |
| Philip Gibbons | 8/10 | 4968 days | 1% |
| Moni Sangoi | 8/10 | 4999 days | 1% |
| Alison Langley | 9/10 | 5012 days | 1% |
| M Natterser | 8/10 | 5018 days | 1% |
| Fred and Carin | 7/10 | 5019 days | 1% |
| Lydia Holleman | 8/10 | 5021 days | 1% |
| D Pieter | 8/10 | 5028 days | 1% |
| Kali Lohman | 8/10 | 5046 days | 1% |
| Jos Schieveen | 7/10 | 5284 days | 1% |
| Jurgen Joyce | 8/10 | 5297 days | 1% |
| Heath | 1/10 | 5301 days | 0% |
| Lucy Duffy | 10/10 | 5308 days | 1% |
| Robert & Bridget Holden | 7/10 | 5314 days | 1% |
| Rick Moth | 8/10 | 5314 days | 1% |
| Patrick Grant | 8/10 | 5315 days | 1% |
| Beat Kindler | 9/10 | 5317 days | 1% |
| Seth & Carla | 8/10 | 5319 days | 1% |
| Simon Fry | 7/10 | 5319 days | 1% |
| Peter Aertssen | 6/10 | 5320 days | 1% |
| Aoife Lillis | 8/10 | 5322 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5326 days | 1% |
| Barrie Corless | 9/10 | 5333 days | 1% |
| Dean | 9/10 | 5380 days | 1% |
| Laura McCusker | 9/10 | 5412 days | 1% |
| Melissa | 7/10 | 5610 days | 1% |
| Fontvieille | 10/10 | 5623 days | 1% |
| Thomas Klebensberger | 10/10 | 5636 days | 1% |
| Becky Edney | 9/10 | 5645 days | 1% |
| Gordon Agent | 7/10 | 5648 days | 1% |
| Sophie Burge | 8/10 | 5648 days | 1% |
| Mark Vass | 3/10 | 5656 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5657 days | 1% |
| Claire Colquhoun | 8/10 | 5658 days | 1% |
| Erin | 10/10 | 5662 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5662 days | 1% |
| Katherine Forward | 9/10 | 5665 days | 1% |
| Chris Ashton | 8/10 | 5665 days | 1% |
| Kai Eppink | 1/10 | 5669 days | 0% |
| Martin | 9/10 | 5669 days | 1% |
| Mike and Diane Baker | 10/10 | 5672 days | 1% |
| Nicolas | 5/10 | 5672 days | 1% |
| Matthys Kikke | 9/10 | 5675 days | 1% |
| Mike and Sue Clark | 10/10 | 5677 days | 1% |
| Flueckiger | 9/10 | 5680 days | 1% |
| Mark Aarts | 8/10 | 5690 days | 1% |
| Jane Hancock | 10/10 | 5694 days | 1% |
| Jochen | 7/10 | 5697 days | 1% |
| Doris Neuber | 9/10 | 5698 days | 1% |
| HarryS | 5/10 | 5791 days | 1% |
| Mary Van | 9/10 | 5852 days | 1% |
| nelliekaye | 6/10 | 5852 days | 1% |
| antrobdozer | 10/10 | 5883 days | 1% |
| susandicus | 10/10 | 5975 days | 1% |
| Peter and Hilda | 10/10 | 6005 days | 1% |
| Matthias & Ceristiane | 10/10 | 6023 days | 1% |
| Chris Bil | 8/10 | 6031 days | 1% |
| johnandgin | 8/10 | 6036 days | 1% |
| Angela | 10/10 | 6037 days | 1% |
| Sievers | 8/10 | 6039 days | 1% |
| Doris Resch | 10/10 | 6042 days | 1% |
| Rolf X | 9/10 | 6046 days | 1% |
| Mathias | 10/10 | 6051 days | 1% |
| Jamie | 8/10 | 6056 days | 1% |
| David Hobson | 7/10 | 6056 days | 1% |
| Loleit | 10/10 | 6057 days | 1% |
| Joel K | 9/10 | 6062 days | 1% |
| Petra Berrens | 9/10 | 6062 days | 1% |
| Luternauer | 10/10 | 6063 days | 1% |
| Jessica | 9/10 | 6069 days | 1% |
| marcoswi | 8/10 | 6070 days | 1% |
| Jonathan Angela | 7/10 | 6078 days | 1% |
| sophiep | 10/10 | 6110 days | 1% |
| chrish1 | 9/10 | 6126 days | 1% |
| katepat | 10/10 | 6126 days | 1% |
| Marshall | 3/10 | 6128 days | 0% |
| Casarotti Luana | 9/10 | 6138 days | 1% |
| eowyn2k | 7/10 | 6156 days | 1% |
| andriesk | 6/10 | 6252 days | 1% |
| SteveB | 10/10 | 6370 days | 1% |
| CarleyJ | 9/10 | 6404 days | 1% |
| Steven | 7/10 | 6404 days | 1% |
| VincentD | 5/10 | 6404 days | 1% |
| Debbie | 9/10 | 6412 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.57% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 41 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 38 | -0.53% |
| 39 | -0.54% |
| 40 | -0.56% |
| 41 | -0.57% |
| 42 | -0.58% |
| 43 | -0.60% |
| 44 | -0.61% |
| … | … |
Balancing Adjustment
1.99% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.