G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
263 Valid Reviews
The Rainforest Retreat experience has a total of 267 reviews. There are 263 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 263 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 77 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
22% |
| 7/10 | 30 |
|
11% |
| 6/10 | 10 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
83.00% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 83.00% and is based on 263 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 263 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Elvis | 3/10 | 53 days | 55% |
| Joel Palage | 10/10 | 112 days | 100% |
| Sophie | 5/10 | 143 days | 76% |
| Mladen Savov | 9/10 | 143 days | 99% |
| Jen | 10/10 | 173 days | 99% |
| Walvins | 10/10 | 234 days | 98% |
| Dean | 10/10 | 265 days | 97% |
| Mike Fricker | 9/10 | 387 days | 91% |
| Unhappy camper | 8/10 | 387 days | 90% |
| Joe | 10/10 | 509 days | 86% |
| Jimothyhike | 10/10 | 600 days | 80% |
| Chloe | 10/10 | 600 days | 80% |
| 小B | 8/10 | 753 days | 67% |
| Matt Olejniczak | 7/10 | 784 days | 61% |
| Lieke | 8/10 | 812 days | 62% |
| Juju | 10/10 | 843 days | 60% |
| Hannah and Matthew | 9/10 | 996 days | 44% |
| Lucy on the move | 10/10 | 1057 days | 39% |
| Darrell | 8/10 | 1149 days | 31% |
| Shushan | 8/10 | 1453 days | 13% |
| Karthik | 10/10 | 1483 days | 12% |
| Emma Brownless | 10/10 | 1514 days | 10% |
| Ellie Richards | 10/10 | 1514 days | 10% |
| Seh | 9/10 | 1573 days | 8% |
| Rach | 8/10 | 1634 days | 7% |
| Teesh K | 10/10 | 1634 days | 7% |
| Hayden | 9/10 | 1665 days | 6% |
| Gemma | 9/10 | 1665 days | 6% |
| Joe Johnson | 9/10 | 1665 days | 6% |
| Ying | 9/10 | 1665 days | 6% |
| Cam | 10/10 | 1695 days | 6% |
| Emma Manson | 9/10 | 1726 days | 5% |
| Sandy | 10/10 | 1757 days | 5% |
| David | 10/10 | 1787 days | 5% |
| Philip | 8/10 | 1818 days | 5% |
| Kerry | 10/10 | 1879 days | 5% |
| Maria | 6/10 | 1879 days | 4% |
| Just a guy | 10/10 | 1879 days | 5% |
| Anna-Lena | 8/10 | 1939 days | 5% |
| Peter | 10/10 | 1939 days | 5% |
| Inge and Tonnie | 7/10 | 1970 days | 4% |
| A&E | 10/10 | 2000 days | 5% |
| Jeff | 8/10 | 2000 days | 4% |
| Olivia | 7/10 | 2000 days | 4% |
| Adam | 9/10 | 2031 days | 4% |
| Erin | 10/10 | 2123 days | 4% |
| Le Na | 10/10 | 2153 days | 4% |
| El and Josh | 9/10 | 2153 days | 4% |
| Mariette | 1/10 | 2184 days | 2% |
| Kate | 10/10 | 2184 days | 4% |
| Kelly Linn | 8/10 | 2214 days | 4% |
| Maggie | 9/10 | 2214 days | 4% |
| Luke Thomson | 5/10 | 2245 days | 3% |
| Tash & Laura | 8/10 | 2273 days | 4% |
| Jacqui | 9/10 | 2304 days | 4% |
| Sascha Koch | 3/10 | 2304 days | 2% |
| Liz | 8/10 | 2304 days | 4% |
| Heather Abbott | 7/10 | 2304 days | 4% |
| Paula G | 9/10 | 2335 days | 4% |
| Rick | 8/10 | 2335 days | 4% |
| ian kennedy | 8/10 | 2365 days | 4% |
| Jordan & Jazlyn | 9/10 | 2365 days | 4% |
| Julia Thompson | 10/10 | 2365 days | 4% |
| Mike Fricker | 9/10 | 2396 days | 4% |
| Claudia | 10/10 | 2426 days | 4% |
| Rachel | 8/10 | 2426 days | 4% |
| Scooper | 7/10 | 2426 days | 3% |
| Cédric | 10/10 | 2457 days | 4% |
| Cho | 10/10 | 2457 days | 4% |
| Louis | 7/10 | 2488 days | 3% |
| Eb Brough | 9/10 | 2488 days | 4% |
| Esther | 9/10 | 2518 days | 3% |
| Ella | 9/10 | 2549 days | 3% |
| Bex & Jake | 10/10 | 2549 days | 3% |
| Florian | 10/10 | 2579 days | 3% |
| Christina | 9/10 | 2579 days | 3% |
| Benn | 7/10 | 2610 days | 3% |
| Nat | 7/10 | 2610 days | 3% |
| Laura | 4/10 | 2638 days | 2% |
| Robert Wilkinson | 9/10 | 2638 days | 3% |
| Michael Gooch | 8/10 | 2638 days | 3% |
| Michael Jayaranjan | 10/10 | 2641 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2666 days | 3% |
| Eversons | 5/10 | 2669 days | 2% |
| Guinnifer Fuld | 8/10 | 2690 days | 3% |
| Sarah Atkinson | 9/10 | 2700 days | 3% |
| Luke Pearce | 9/10 | 2724 days | 3% |
| Kevin Thom | 10/10 | 2727 days | 3% |
| Samantha Brewin | 6/10 | 2741 days | 3% |
| Jasmine Andrew | 8/10 | 2745 days | 3% |
| Phil and Mel Rowson | 9/10 | 2749 days | 3% |
| S H | 10/10 | 2761 days | 3% |
| Vanessa Stubbs | 7/10 | 2787 days | 3% |
| Geoff Steele | 9/10 | 2791 days | 3% |
| Bernhard Roth | 10/10 | 2798 days | 3% |
| Javier Mimbrera | 8/10 | 2822 days | 3% |
| Sascha Wolff | 3/10 | 2908 days | 1% |
| Nick Lawson | 7/10 | 2934 days | 2% |
| Ian Ling | 10/10 | 2944 days | 3% |
| Belinda Clarke | 9/10 | 2948 days | 3% |
| Laura Kudo | 7/10 | 2955 days | 2% |
| Lars Peter Morling | 5/10 | 2965 days | 2% |
| Kerry Lee | 9/10 | 2974 days | 3% |
| Ceezer Bakker | 3/10 | 2983 days | 1% |
| Erich Brueggermann | 9/10 | 2998 days | 3% |
| Flrent | 9/10 | 3027 days | 2% |
| Victoria Strong | 6/10 | 3032 days | 2% |
| René Birchler | 9/10 | 3065 days | 2% |
| Shelley Warkentin | 6/10 | 3065 days | 2% |
| Joanne Woo | 9/10 | 3095 days | 2% |
| S Webb | 5/10 | 3095 days | 2% |
| Rubenas abidin | 10/10 | 3115 days | 2% |
| Chris | 7/10 | 3126 days | 2% |
| Rachel Chandler | 8/10 | 3154 days | 2% |
| Chloe Cox | 9/10 | 3215 days | 2% |
| Rosemary Roche | 10/10 | 3218 days | 2% |
| Shay | 10/10 | 3218 days | 2% |
| David Elliott | 8/10 | 3309 days | 2% |
| Caleigh | 10/10 | 3322 days | 2% |
| Alex Macdonald | 5/10 | 3369 days | 1% |
| Ian Robb | 7/10 | 3369 days | 2% |
| Clint waters | 9/10 | 3400 days | 2% |
| Paul Read | 6/10 | 3400 days | 1% |
| Jacqui Deans | 9/10 | 3400 days | 2% |
| Matt Lohmeyer | 8/10 | 3400 days | 2% |
| Jennifer Northey | 10/10 | 3400 days | 2% |
| James Whitehead | 7/10 | 3402 days | 2% |
| David From Switzerland | 8/10 | 3421 days | 2% |
| Richard Kirby | 9/10 | 3431 days | 2% |
| Jamie | 10/10 | 3461 days | 2% |
| Juan Gomez | 10/10 | 3474 days | 2% |
| Zhang Li | 10/10 | 3564 days | 1% |
| Rawiri johnston | 8/10 | 3614 days | 1% |
| Saskia Luecke | 8/10 | 3637 days | 1% |
| Matt Betts | 10/10 | 3650 days | 1% |
| Erica b | 7/10 | 3675 days | 1% |
| melissa heng | 10/10 | 3675 days | 1% |
| Berni Hart | 8/10 | 3677 days | 1% |
| Robert Kappel | 10/10 | 3683 days | 1% |
| Jean-Claude Escutary | 7/10 | 3706 days | 1% |
| Stephanie Paton | 8/10 | 3754 days | 1% |
| Jan Rüegg | 9/10 | 3765 days | 1% |
| Thomas Blom | 10/10 | 3765 days | 1% |
| Bjorn Privat | 9/10 | 3776 days | 1% |
| Viki Ziemba | 9/10 | 3789 days | 1% |
| Bartlomiej Berger | 4/10 | 3801 days | 0% |
| Andreas Oetjen | 9/10 | 3802 days | 1% |
| Jay | 6/10 | 3810 days | 1% |
| tschavalon | 10/10 | 3857 days | 1% |
| Nikolas Gut | 9/10 | 4038 days | 0% |
| Charlotte Casey | 8/10 | 4067 days | 0% |
| Brita Topp | 7/10 | 4071 days | 0% |
| Mirjam Betschart | 9/10 | 4085 days | 0% |
| Luca Maria Willensrock | 9/10 | 4093 days | 0% |
| Sybille Willenbrock | 8/10 | 4093 days | 0% |
| Ene Pold | 10/10 | 4093 days | 0% |
| Bjoern | 10/10 | 4098 days | 0% |
| Viola | 10/10 | 4098 days | 0% |
| Henry Thiel | 5/10 | 4111 days | 0% |
| Andreas Zapke | 8/10 | 4127 days | 0% |
| Simone Pickert | 8/10 | 4128 days | 0% |
| Nora Zeitz | 10/10 | 4129 days | 0% |
| Evyatar Karni | 10/10 | 4133 days | 0% |
| GARRYBLOWER | 8/10 | 4161 days | 0% |
| Nigel & Annie Dale | 9/10 | 4191 days | 0% |
| Henrik Joshua | 8/10 | 4191 days | 0% |
| Brian | 9/10 | 4191 days | 0% |
| Sandy Goh | 7/10 | 4222 days | 0% |
| Team Kim&James | 8/10 | 4283 days | 0% |
| Grantygrant | 7/10 | 4405 days | 1% |
| Sylvia Klatt | 5/10 | 4405 days | 0% |
| Steve Maona | 9/10 | 4429 days | 1% |
| Billy Koichopolos | 10/10 | 4429 days | 1% |
| Gina Lisi | 10/10 | 4429 days | 1% |
| Jennifer Bramstad | 8/10 | 4435 days | 1% |
| Josefine Hedlund | 10/10 | 4435 days | 1% |
| Evelina Johansson | 9/10 | 4435 days | 1% |
| Sofia Anderson | 10/10 | 4435 days | 1% |
| annie johnson | 10/10 | 4436 days | 1% |
| Julian Roots | 8/10 | 4436 days | 1% |
| Philip Gibbons | 8/10 | 4464 days | 1% |
| Moni Sangoi | 8/10 | 4495 days | 1% |
| Alison Langley | 9/10 | 4508 days | 1% |
| M Natterser | 8/10 | 4514 days | 1% |
| Fred and Carin | 7/10 | 4515 days | 1% |
| Lydia Holleman | 8/10 | 4517 days | 1% |
| D Pieter | 8/10 | 4524 days | 1% |
| Kali Lohman | 8/10 | 4542 days | 1% |
| Jos Schieveen | 7/10 | 4780 days | 1% |
| Jurgen Joyce | 8/10 | 4793 days | 1% |
| Heath | 1/10 | 4797 days | 0% |
| Lucy Duffy | 10/10 | 4804 days | 1% |
| Robert & Bridget Holden | 7/10 | 4810 days | 1% |
| Rick Moth | 8/10 | 4810 days | 1% |
| Patrick Grant | 8/10 | 4811 days | 1% |
| Beat Kindler | 9/10 | 4813 days | 1% |
| Seth & Carla | 8/10 | 4815 days | 1% |
| Simon Fry | 7/10 | 4815 days | 1% |
| Peter Aertssen | 6/10 | 4816 days | 1% |
| Aoife Lillis | 8/10 | 4818 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 4822 days | 1% |
| Barrie Corless | 9/10 | 4829 days | 1% |
| Dean | 9/10 | 4876 days | 1% |
| Laura McCusker | 9/10 | 4908 days | 1% |
| Melissa | 7/10 | 5106 days | 1% |
| Fontvieille | 10/10 | 5119 days | 1% |
| Thomas Klebensberger | 10/10 | 5132 days | 1% |
| Becky Edney | 9/10 | 5141 days | 1% |
| Gordon Agent | 7/10 | 5144 days | 1% |
| Sophie Burge | 8/10 | 5144 days | 1% |
| Mark Vass | 3/10 | 5152 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5153 days | 1% |
| Claire Colquhoun | 8/10 | 5154 days | 1% |
| Erin | 10/10 | 5158 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5158 days | 1% |
| Katherine Forward | 9/10 | 5161 days | 1% |
| Chris Ashton | 8/10 | 5161 days | 1% |
| Kai Eppink | 1/10 | 5165 days | 0% |
| Martin | 9/10 | 5165 days | 1% |
| Mike and Diane Baker | 10/10 | 5168 days | 1% |
| Nicolas | 5/10 | 5168 days | 0% |
| Matthys Kikke | 9/10 | 5171 days | 1% |
| Mike and Sue Clark | 10/10 | 5173 days | 1% |
| Flueckiger | 9/10 | 5176 days | 1% |
| Mark Aarts | 8/10 | 5186 days | 1% |
| Jane Hancock | 10/10 | 5190 days | 1% |
| Jochen | 7/10 | 5193 days | 1% |
| Doris Neuber | 9/10 | 5194 days | 1% |
| HarryS | 5/10 | 5287 days | 1% |
| Mary Van | 9/10 | 5348 days | 1% |
| nelliekaye | 6/10 | 5348 days | 1% |
| antrobdozer | 10/10 | 5379 days | 1% |
| susandicus | 10/10 | 5471 days | 1% |
| Peter and Hilda | 10/10 | 5501 days | 1% |
| Matthias & Ceristiane | 10/10 | 5519 days | 1% |
| Chris Bil | 8/10 | 5527 days | 1% |
| johnandgin | 8/10 | 5532 days | 1% |
| Angela | 10/10 | 5533 days | 1% |
| Sievers | 8/10 | 5535 days | 1% |
| Doris Resch | 10/10 | 5538 days | 1% |
| Rolf X | 9/10 | 5542 days | 1% |
| Mathias | 10/10 | 5547 days | 1% |
| Jamie | 8/10 | 5552 days | 1% |
| David Hobson | 7/10 | 5552 days | 1% |
| Loleit | 10/10 | 5553 days | 1% |
| Joel K | 9/10 | 5558 days | 1% |
| Petra Berrens | 9/10 | 5558 days | 1% |
| Luternauer | 10/10 | 5559 days | 1% |
| Jessica | 9/10 | 5565 days | 1% |
| marcoswi | 8/10 | 5566 days | 1% |
| Jonathan Angela | 7/10 | 5574 days | 1% |
| sophiep | 10/10 | 5606 days | 1% |
| chrish1 | 9/10 | 5622 days | 1% |
| katepat | 10/10 | 5622 days | 1% |
| Marshall | 3/10 | 5624 days | 0% |
| Casarotti Luana | 9/10 | 5634 days | 1% |
| eowyn2k | 7/10 | 5652 days | 1% |
| andriesk | 6/10 | 5748 days | 1% |
| SteveB | 10/10 | 5866 days | 1% |
| CarleyJ | 9/10 | 5900 days | 1% |
| Steven | 7/10 | 5900 days | 1% |
| VincentD | 5/10 | 5900 days | 0% |
| Debbie | 9/10 | 5908 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.63% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 71 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 38 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 35 | -0.58% |
| 36 | -0.59% |
| 37 | -0.61% |
| 38 | -0.63% |
| 39 | -0.64% |
| 40 | -0.66% |
| 41 | -0.67% |
| … | … |
Balancing Adjustment
1.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.