G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
266 Valid Reviews
The Rainforest Retreat experience has a total of 271 reviews. There are 266 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 266 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 31 |
|
12% |
| 6/10 | 11 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.93% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.93% and is based on 266 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 266 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 7/10 | 140 days | 94% |
| Ch | 10/10 | 171 days | 100% |
| Danish Camper | 6/10 | 262 days | 84% |
| Elvis | 3/10 | 293 days | 53% |
| Joel Palage | 10/10 | 352 days | 95% |
| Sophie | 5/10 | 383 days | 71% |
| Mladen Savov | 9/10 | 383 days | 92% |
| Jen | 10/10 | 413 days | 92% |
| Walvins | 10/10 | 474 days | 89% |
| Dean | 10/10 | 505 days | 87% |
| Mike Fricker | 9/10 | 627 days | 78% |
| Unhappy camper | 8/10 | 627 days | 77% |
| Joe | 10/10 | 749 days | 69% |
| Jimothyhike | 10/10 | 840 days | 61% |
| Chloe | 10/10 | 840 days | 61% |
| 小B | 8/10 | 993 days | 44% |
| Matt Olejniczak | 7/10 | 1024 days | 39% |
| Lieke | 8/10 | 1052 days | 39% |
| Juju | 10/10 | 1083 days | 37% |
| Hannah and Matthew | 9/10 | 1236 days | 25% |
| Lucy on the move | 10/10 | 1297 days | 21% |
| Darrell | 8/10 | 1389 days | 16% |
| Shushan | 8/10 | 1693 days | 6% |
| Karthik | 10/10 | 1723 days | 6% |
| Emma | 10/10 | 1754 days | 5% |
| Ellie Richards | 10/10 | 1754 days | 5% |
| Seh | 9/10 | 1813 days | 5% |
| Rach | 8/10 | 1874 days | 5% |
| Teesh K | 10/10 | 1874 days | 5% |
| Hayden | 9/10 | 1905 days | 5% |
| Gemma | 9/10 | 1905 days | 5% |
| Joe Johnson | 9/10 | 1905 days | 5% |
| Ying | 9/10 | 1905 days | 5% |
| Cam | 10/10 | 1935 days | 5% |
| Emma Manson | 9/10 | 1966 days | 5% |
| Sandy | 10/10 | 1997 days | 5% |
| David | 10/10 | 2027 days | 5% |
| Philip | 8/10 | 2058 days | 5% |
| Kerry | 10/10 | 2119 days | 4% |
| Maria | 6/10 | 2119 days | 4% |
| Just a guy | 10/10 | 2119 days | 4% |
| Anna-Lena | 8/10 | 2179 days | 4% |
| Peter | 10/10 | 2179 days | 4% |
| Inge and Tonnie | 7/10 | 2210 days | 4% |
| A&E | 10/10 | 2240 days | 4% |
| Jeff | 8/10 | 2240 days | 4% |
| Olivia | 7/10 | 2240 days | 4% |
| Adam | 9/10 | 2271 days | 4% |
| Erin | 10/10 | 2363 days | 4% |
| Le Na | 10/10 | 2393 days | 4% |
| El and Josh | 9/10 | 2393 days | 4% |
| Mariette | 1/10 | 2424 days | 2% |
| Kate | 10/10 | 2424 days | 4% |
| Kelly Linn | 8/10 | 2454 days | 4% |
| Maggie | 9/10 | 2454 days | 4% |
| Luke Thomson | 5/10 | 2485 days | 3% |
| Tash & Laura | 8/10 | 2513 days | 4% |
| Jacqui | 9/10 | 2544 days | 4% |
| Sascha Koch | 3/10 | 2544 days | 2% |
| Liz | 8/10 | 2544 days | 4% |
| Heather Abbott | 7/10 | 2544 days | 3% |
| Paula G | 9/10 | 2575 days | 4% |
| Rick | 8/10 | 2575 days | 4% |
| ian kennedy | 8/10 | 2605 days | 3% |
| Jordan & Jazlyn | 9/10 | 2605 days | 3% |
| Julia Thompson | 10/10 | 2605 days | 4% |
| Mike Fricker | 9/10 | 2636 days | 3% |
| Claudia | 10/10 | 2666 days | 3% |
| Rachel | 8/10 | 2666 days | 3% |
| Scooper | 7/10 | 2666 days | 3% |
| Cédric | 10/10 | 2697 days | 3% |
| Cho | 10/10 | 2697 days | 3% |
| Louis | 7/10 | 2728 days | 3% |
| Eb Brough | 9/10 | 2728 days | 3% |
| Esther | 9/10 | 2758 days | 3% |
| Ella | 9/10 | 2789 days | 3% |
| Bex & Jake | 10/10 | 2789 days | 3% |
| Florian | 10/10 | 2819 days | 3% |
| Christina | 9/10 | 2819 days | 3% |
| Benn | 7/10 | 2850 days | 3% |
| Nat | 7/10 | 2850 days | 3% |
| Laura | 4/10 | 2878 days | 2% |
| Robert Wilkinson | 9/10 | 2878 days | 3% |
| Michael Gooch | 8/10 | 2878 days | 3% |
| Michael Jayaranjan | 10/10 | 2881 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2906 days | 3% |
| Eversons | 5/10 | 2909 days | 2% |
| Guinnifer Fuld | 8/10 | 2930 days | 3% |
| Sarah Atkinson | 9/10 | 2940 days | 3% |
| Luke Pearce | 9/10 | 2964 days | 3% |
| Kevin Thom | 10/10 | 2967 days | 3% |
| Samantha Brewin | 6/10 | 2981 days | 2% |
| Jasmine Andrew | 8/10 | 2985 days | 3% |
| Phil and Mel Rowson | 9/10 | 2989 days | 3% |
| S H | 10/10 | 3001 days | 3% |
| Vanessa Stubbs | 7/10 | 3027 days | 2% |
| Geoff Steele | 9/10 | 3031 days | 3% |
| Bernhard Roth | 10/10 | 3038 days | 3% |
| Javier Mimbrera | 8/10 | 3062 days | 3% |
| Sascha Wolff | 3/10 | 3148 days | 1% |
| Nick Lawson | 7/10 | 3174 days | 2% |
| Ian Ling | 10/10 | 3184 days | 2% |
| Belinda Clarke | 9/10 | 3188 days | 2% |
| Laura Kudo | 7/10 | 3195 days | 2% |
| Lars Peter Morling | 5/10 | 3205 days | 2% |
| Kerry Lee | 9/10 | 3214 days | 2% |
| Ceezer Bakker | 3/10 | 3223 days | 1% |
| Erich Brueggermann | 9/10 | 3238 days | 2% |
| Flrent | 9/10 | 3267 days | 2% |
| Victoria Strong | 6/10 | 3272 days | 2% |
| René Birchler | 9/10 | 3305 days | 2% |
| Shelley Warkentin | 6/10 | 3305 days | 2% |
| Joanne Woo | 9/10 | 3335 days | 2% |
| S Webb | 5/10 | 3335 days | 2% |
| Rubenas abidin | 10/10 | 3355 days | 2% |
| Chris | 7/10 | 3366 days | 2% |
| Rachel Chandler | 8/10 | 3394 days | 2% |
| Chloe Cox | 9/10 | 3455 days | 2% |
| Rosemary Roche | 10/10 | 3458 days | 2% |
| Shay | 10/10 | 3458 days | 2% |
| David Elliott | 8/10 | 3549 days | 2% |
| Caleigh | 10/10 | 3562 days | 1% |
| Alex Macdonald | 5/10 | 3609 days | 1% |
| Ian Robb | 7/10 | 3609 days | 1% |
| Clint waters | 9/10 | 3640 days | 1% |
| Paul Read | 6/10 | 3640 days | 1% |
| Jacqui Deans | 9/10 | 3640 days | 1% |
| Matt Lohmeyer | 8/10 | 3640 days | 1% |
| Jennifer Northey | 10/10 | 3640 days | 1% |
| James Whitehead | 7/10 | 3642 days | 1% |
| David From Switzerland | 8/10 | 3661 days | 1% |
| Richard Kirby | 9/10 | 3671 days | 1% |
| Jamie | 10/10 | 3701 days | 1% |
| Juan Gomez | 10/10 | 3714 days | 1% |
| Zhang Li | 10/10 | 3804 days | 1% |
| Rawiri johnston | 8/10 | 3854 days | 1% |
| Saskia Luecke | 8/10 | 3877 days | 1% |
| Matt Betts | 10/10 | 3890 days | 1% |
| Erica b | 7/10 | 3915 days | 1% |
| melissa heng | 10/10 | 3915 days | 1% |
| Berni Hart | 8/10 | 3917 days | 1% |
| Robert Kappel | 10/10 | 3923 days | 1% |
| Jean-Claude Escutary | 7/10 | 3946 days | 1% |
| Stephanie Paton | 8/10 | 3994 days | 1% |
| Jan Rüegg | 9/10 | 4005 days | 1% |
| Thomas Blom | 10/10 | 4005 days | 1% |
| Bjorn Privat | 9/10 | 4016 days | 1% |
| Viki Ziemba | 9/10 | 4029 days | 1% |
| Bartlomiej Berger | 4/10 | 4041 days | 0% |
| Andreas Oetjen | 9/10 | 4042 days | 1% |
| Jay | 6/10 | 4050 days | 0% |
| tschavalon | 10/10 | 4097 days | 1% |
| Nikolas Gut | 9/10 | 4278 days | 0% |
| Charlotte Casey | 8/10 | 4307 days | 0% |
| Brita Topp | 7/10 | 4311 days | 0% |
| Mirjam Betschart | 9/10 | 4325 days | 0% |
| Luca Maria Willensrock | 9/10 | 4333 days | 0% |
| Sybille Willenbrock | 8/10 | 4333 days | 0% |
| Ene Pold | 10/10 | 4333 days | 0% |
| Bjoern | 10/10 | 4338 days | 0% |
| Viola | 10/10 | 4338 days | 0% |
| Henry Thiel | 5/10 | 4351 days | 0% |
| Andreas Zapke | 8/10 | 4367 days | 0% |
| Simone Pickert | 8/10 | 4368 days | 0% |
| Nora Zeitz | 10/10 | 4369 days | 0% |
| Evyatar Karni | 10/10 | 4373 days | 0% |
| GARRYBLOWER | 8/10 | 4401 days | 1% |
| Nigel & Annie Dale | 9/10 | 4431 days | 1% |
| Henrik Joshua | 8/10 | 4431 days | 1% |
| Brian | 9/10 | 4431 days | 1% |
| Sandy Goh | 7/10 | 4462 days | 1% |
| Team Kim&James | 8/10 | 4523 days | 1% |
| Grantygrant | 7/10 | 4645 days | 1% |
| Sylvia Klatt | 5/10 | 4645 days | 1% |
| Steve Maona | 9/10 | 4669 days | 1% |
| Billy Koichopolos | 10/10 | 4669 days | 1% |
| Gina Lisi | 10/10 | 4669 days | 1% |
| Jennifer Bramstad | 8/10 | 4675 days | 1% |
| Josefine Hedlund | 10/10 | 4675 days | 1% |
| Evelina Johansson | 9/10 | 4675 days | 1% |
| Sofia Anderson | 10/10 | 4675 days | 1% |
| annie johnson | 10/10 | 4676 days | 1% |
| Julian Roots | 8/10 | 4676 days | 1% |
| Philip Gibbons | 8/10 | 4704 days | 1% |
| Moni Sangoi | 8/10 | 4735 days | 1% |
| Alison Langley | 9/10 | 4748 days | 1% |
| M Natterser | 8/10 | 4754 days | 1% |
| Fred and Carin | 7/10 | 4755 days | 1% |
| Lydia Holleman | 8/10 | 4757 days | 1% |
| D Pieter | 8/10 | 4764 days | 1% |
| Kali Lohman | 8/10 | 4782 days | 1% |
| Jos Schieveen | 7/10 | 5020 days | 1% |
| Jurgen Joyce | 8/10 | 5033 days | 1% |
| Heath | 1/10 | 5037 days | 0% |
| Lucy Duffy | 10/10 | 5044 days | 1% |
| Robert & Bridget Holden | 7/10 | 5050 days | 1% |
| Rick Moth | 8/10 | 5050 days | 1% |
| Patrick Grant | 8/10 | 5051 days | 1% |
| Beat Kindler | 9/10 | 5053 days | 1% |
| Seth & Carla | 8/10 | 5055 days | 1% |
| Simon Fry | 7/10 | 5055 days | 1% |
| Peter Aertssen | 6/10 | 5056 days | 1% |
| Aoife Lillis | 8/10 | 5058 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5062 days | 1% |
| Barrie Corless | 9/10 | 5069 days | 1% |
| Dean | 9/10 | 5116 days | 1% |
| Laura McCusker | 9/10 | 5148 days | 1% |
| Melissa | 7/10 | 5346 days | 1% |
| Fontvieille | 10/10 | 5359 days | 1% |
| Thomas Klebensberger | 10/10 | 5372 days | 1% |
| Becky Edney | 9/10 | 5381 days | 1% |
| Gordon Agent | 7/10 | 5384 days | 1% |
| Sophie Burge | 8/10 | 5384 days | 1% |
| Mark Vass | 3/10 | 5392 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5393 days | 1% |
| Claire Colquhoun | 8/10 | 5394 days | 1% |
| Erin | 10/10 | 5398 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5398 days | 1% |
| Katherine Forward | 9/10 | 5401 days | 1% |
| Chris Ashton | 8/10 | 5401 days | 1% |
| Kai Eppink | 1/10 | 5405 days | 0% |
| Martin | 9/10 | 5405 days | 1% |
| Mike and Diane Baker | 10/10 | 5408 days | 1% |
| Nicolas | 5/10 | 5408 days | 1% |
| Matthys Kikke | 9/10 | 5411 days | 1% |
| Mike and Sue Clark | 10/10 | 5413 days | 1% |
| Flueckiger | 9/10 | 5416 days | 1% |
| Mark Aarts | 8/10 | 5426 days | 1% |
| Jane Hancock | 10/10 | 5430 days | 1% |
| Jochen | 7/10 | 5433 days | 1% |
| Doris Neuber | 9/10 | 5434 days | 1% |
| HarryS | 5/10 | 5527 days | 1% |
| Mary Van | 9/10 | 5588 days | 1% |
| nelliekaye | 6/10 | 5588 days | 1% |
| antrobdozer | 10/10 | 5619 days | 1% |
| susandicus | 10/10 | 5711 days | 1% |
| Peter and Hilda | 10/10 | 5741 days | 1% |
| Matthias & Ceristiane | 10/10 | 5759 days | 1% |
| Chris Bil | 8/10 | 5767 days | 1% |
| johnandgin | 8/10 | 5772 days | 1% |
| Angela | 10/10 | 5773 days | 1% |
| Sievers | 8/10 | 5775 days | 1% |
| Doris Resch | 10/10 | 5778 days | 1% |
| Rolf X | 9/10 | 5782 days | 1% |
| Mathias | 10/10 | 5787 days | 1% |
| Jamie | 8/10 | 5792 days | 1% |
| David Hobson | 7/10 | 5792 days | 1% |
| Loleit | 10/10 | 5793 days | 1% |
| Joel K | 9/10 | 5798 days | 1% |
| Petra Berrens | 9/10 | 5798 days | 1% |
| Luternauer | 10/10 | 5799 days | 1% |
| Jessica | 9/10 | 5805 days | 1% |
| marcoswi | 8/10 | 5806 days | 1% |
| Jonathan Angela | 7/10 | 5814 days | 1% |
| sophiep | 10/10 | 5846 days | 1% |
| chrish1 | 9/10 | 5862 days | 1% |
| katepat | 10/10 | 5862 days | 1% |
| Marshall | 3/10 | 5864 days | 0% |
| Casarotti Luana | 9/10 | 5874 days | 1% |
| eowyn2k | 7/10 | 5892 days | 1% |
| andriesk | 6/10 | 5988 days | 1% |
| SteveB | 10/10 | 6106 days | 1% |
| CarleyJ | 9/10 | 6140 days | 1% |
| Steven | 7/10 | 6140 days | 1% |
| VincentD | 5/10 | 6140 days | 1% |
| Debbie | 9/10 | 6148 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.37% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 117 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 114 | -2.31% |
| 115 | -2.33% |
| 116 | -2.35% |
| 117 | -2.37% |
| 118 | -2.39% |
| 119 | -2.41% |
| 120 | -2.43% |
| … | … |
Balancing Adjustment
2.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.