Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
278 Valid Reviews
The Rainforest Retreat experience has a total of 283 reviews. There are 278 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 278 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 83 |
|
30% |
| 9/10 | 70 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.99% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.99% and is based on 278 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 278 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christopher Collishaw | 10/10 | 38 days | 100% |
| Bonny Faulkner-Hollis | 9/10 | 38 days | 99% |
| Amy Spring Wallis | 10/10 | 130 days | 99% |
| Jayne Wright | 7/10 | 221 days | 91% |
| John Bamforth | 9/10 | 252 days | 96% |
| Ian Mulrooney | 7/10 | 252 days | 90% |
| Kevin Izzadeen | 10/10 | 252 days | 96% |
| Kari Flanagan | 10/10 | 280 days | 96% |
| Andrew Lester | 4/10 | 280 days | 62% |
| Per Kindgren | 10/10 | 280 days | 96% |
| Dave Jordan | 9/10 | 280 days | 95% |
| cirefice bernard | 6/10 | 342 days | 80% |
| Rich | 7/10 | 464 days | 82% |
| Ch | 10/10 | 495 days | 86% |
| Danish Camper | 6/10 | 586 days | 69% |
| Elvis | 3/10 | 617 days | 43% |
| Joel Palage | 10/10 | 676 days | 74% |
| Sophie | 5/10 | 707 days | 55% |
| Mladen Savov | 9/10 | 707 days | 71% |
| Jen | 10/10 | 737 days | 69% |
| Walvins | 10/10 | 798 days | 64% |
| Dean | 10/10 | 829 days | 61% |
| Mike Fricker | 9/10 | 951 days | 48% |
| Unhappy camper | 8/10 | 951 days | 48% |
| Joe | 10/10 | 1073 days | 37% |
| Jimothyhike | 10/10 | 1164 days | 30% |
| Chloe | 10/10 | 1164 days | 30% |
| 小B | 8/10 | 1317 days | 19% |
| Matt Olejniczak | 7/10 | 1348 days | 17% |
| Lieke | 8/10 | 1376 days | 16% |
| Juju | 10/10 | 1407 days | 15% |
| Hannah and Matthew | 9/10 | 1560 days | 9% |
| Lucy on the move | 10/10 | 1621 days | 7% |
| Darrell | 8/10 | 1713 days | 6% |
| Shushan | 8/10 | 2017 days | 5% |
| Karthik | 10/10 | 2047 days | 5% |
| Emma | 10/10 | 2078 days | 4% |
| Ellie Richards | 10/10 | 2078 days | 4% |
| Seh | 9/10 | 2137 days | 4% |
| Rach | 8/10 | 2198 days | 4% |
| Teesh K | 10/10 | 2198 days | 4% |
| Hayden | 9/10 | 2229 days | 4% |
| Gemma | 9/10 | 2229 days | 4% |
| Joe Johnson | 9/10 | 2229 days | 4% |
| Ying | 9/10 | 2229 days | 4% |
| Cam | 10/10 | 2259 days | 4% |
| Emma Manson | 9/10 | 2290 days | 4% |
| Sandy | 10/10 | 2321 days | 4% |
| David | 10/10 | 2351 days | 4% |
| Philip | 8/10 | 2382 days | 4% |
| Kerry | 10/10 | 2443 days | 4% |
| Maria | 6/10 | 2443 days | 3% |
| Just a guy | 10/10 | 2443 days | 4% |
| Anna-Lena | 8/10 | 2503 days | 4% |
| Peter | 10/10 | 2503 days | 4% |
| Inge and Tonnie | 7/10 | 2534 days | 3% |
| A&E | 10/10 | 2564 days | 4% |
| Jeff | 8/10 | 2564 days | 3% |
| Olivia | 7/10 | 2564 days | 3% |
| Adam | 9/10 | 2595 days | 3% |
| Erin | 10/10 | 2687 days | 3% |
| Le Na | 10/10 | 2717 days | 3% |
| El and Josh | 9/10 | 2717 days | 3% |
| Mariette | 1/10 | 2748 days | 1% |
| Kate | 10/10 | 2748 days | 3% |
| Kelly Linn | 8/10 | 2778 days | 3% |
| Maggie | 9/10 | 2778 days | 3% |
| Luke Thomson | 5/10 | 2809 days | 2% |
| Tash & Laura | 8/10 | 2837 days | 3% |
| Jacqui | 9/10 | 2868 days | 3% |
| Sascha Koch | 3/10 | 2868 days | 2% |
| Liz | 8/10 | 2868 days | 3% |
| Heather Abbott | 7/10 | 2868 days | 3% |
| Paula G | 9/10 | 2899 days | 3% |
| Rick | 8/10 | 2899 days | 3% |
| ian kennedy | 8/10 | 2929 days | 3% |
| Jordan & Jazlyn | 9/10 | 2929 days | 3% |
| Julia Thompson | 10/10 | 2929 days | 3% |
| Mike Fricker | 9/10 | 2960 days | 3% |
| Claudia | 10/10 | 2990 days | 3% |
| Rachel | 8/10 | 2990 days | 3% |
| Scooper | 7/10 | 2990 days | 3% |
| Cédric | 10/10 | 3021 days | 3% |
| Cho | 10/10 | 3021 days | 3% |
| Louis | 7/10 | 3052 days | 2% |
| Eb Brough | 9/10 | 3052 days | 3% |
| Esther | 9/10 | 3082 days | 3% |
| Ella | 9/10 | 3113 days | 2% |
| Bex & Jake | 10/10 | 3113 days | 2% |
| Florian | 10/10 | 3143 days | 2% |
| Christina | 9/10 | 3143 days | 2% |
| Benn | 7/10 | 3174 days | 2% |
| Nat | 7/10 | 3174 days | 2% |
| Laura | 4/10 | 3201 days | 1% |
| Robert Wilkinson | 9/10 | 3201 days | 2% |
| Michael Gooch | 8/10 | 3201 days | 2% |
| Michael Jayaranjan | 10/10 | 3205 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3230 days | 2% |
| Eversons | 5/10 | 3233 days | 2% |
| Guinnifer Fuld | 8/10 | 3254 days | 2% |
| Sarah Atkinson | 9/10 | 3263 days | 2% |
| Luke Pearce | 9/10 | 3288 days | 2% |
| Kevin Thom | 10/10 | 3291 days | 2% |
| Samantha Brewin | 6/10 | 3305 days | 2% |
| Jasmine Andrew | 8/10 | 3309 days | 2% |
| Phil and Mel Rowson | 9/10 | 3313 days | 2% |
| S H | 10/10 | 3324 days | 2% |
| Vanessa Stubbs | 7/10 | 3351 days | 2% |
| Geoff Steele | 9/10 | 3354 days | 2% |
| Bernhard Roth | 10/10 | 3362 days | 2% |
| Javier Mimbrera | 8/10 | 3385 days | 2% |
| Sascha Wolff | 3/10 | 3472 days | 1% |
| Nick Lawson | 7/10 | 3498 days | 2% |
| Ian Ling | 10/10 | 3507 days | 2% |
| Belinda Clarke | 9/10 | 3512 days | 2% |
| Laura Kudo | 7/10 | 3519 days | 2% |
| Lars Peter Morling | 5/10 | 3529 days | 1% |
| Kerry Lee | 9/10 | 3538 days | 2% |
| Ceezer Bakker | 3/10 | 3547 days | 1% |
| Erich Brueggermann | 9/10 | 3562 days | 2% |
| Flrent | 9/10 | 3591 days | 1% |
| Victoria Strong | 6/10 | 3596 days | 1% |
| René Birchler | 9/10 | 3628 days | 1% |
| Shelley Warkentin | 6/10 | 3628 days | 1% |
| Joanne Woo | 9/10 | 3658 days | 1% |
| S Webb | 5/10 | 3658 days | 1% |
| Rubenas abidin | 10/10 | 3679 days | 1% |
| Chris | 7/10 | 3689 days | 1% |
| Rachel Chandler | 8/10 | 3718 days | 1% |
| Chloe Cox | 9/10 | 3779 days | 1% |
| Rosemary Roche | 10/10 | 3781 days | 1% |
| Shay | 10/10 | 3782 days | 1% |
| David Elliott | 8/10 | 3872 days | 1% |
| Caleigh | 10/10 | 3886 days | 1% |
| Alex Macdonald | 5/10 | 3932 days | 1% |
| Ian Robb | 7/10 | 3933 days | 1% |
| Clint waters | 9/10 | 3963 days | 1% |
| Paul Read | 6/10 | 3963 days | 1% |
| Jacqui Deans | 9/10 | 3963 days | 1% |
| Matt Lohmeyer | 8/10 | 3963 days | 1% |
| Jennifer Northey | 10/10 | 3963 days | 1% |
| James Whitehead | 7/10 | 3966 days | 1% |
| David From Switzerland | 8/10 | 3985 days | 1% |
| Richard Kirby | 9/10 | 3994 days | 1% |
| Jamie | 10/10 | 4024 days | 1% |
| Juan Gomez | 10/10 | 4038 days | 1% |
| Zhang Li | 10/10 | 4128 days | 0% |
| Rawiri johnston | 8/10 | 4178 days | 0% |
| Saskia Luecke | 8/10 | 4201 days | 0% |
| Matt Betts | 10/10 | 4214 days | 0% |
| Erica b | 7/10 | 4238 days | 0% |
| melissa heng | 10/10 | 4238 days | 0% |
| Berni Hart | 8/10 | 4241 days | 0% |
| Robert Kappel | 10/10 | 4247 days | 0% |
| Jean-Claude Escutary | 7/10 | 4270 days | 0% |
| Stephanie Paton | 8/10 | 4318 days | 0% |
| Jan Rüegg | 9/10 | 4328 days | 0% |
| Thomas Blom | 10/10 | 4328 days | 0% |
| Bjorn Privat | 9/10 | 4340 days | 0% |
| Viki Ziemba | 9/10 | 4353 days | 0% |
| Bartlomiej Berger | 4/10 | 4365 days | 0% |
| Andreas Oetjen | 9/10 | 4366 days | 0% |
| Jay | 6/10 | 4374 days | 0% |
| tschavalon | 10/10 | 4420 days | 1% |
| Nikolas Gut | 9/10 | 4602 days | 1% |
| Charlotte Casey | 8/10 | 4631 days | 1% |
| Brita Topp | 7/10 | 4635 days | 1% |
| Mirjam Betschart | 9/10 | 4649 days | 1% |
| Luca Maria Willensrock | 9/10 | 4657 days | 1% |
| Sybille Willenbrock | 8/10 | 4657 days | 1% |
| Ene Pold | 10/10 | 4657 days | 1% |
| Bjoern | 10/10 | 4662 days | 1% |
| Viola | 10/10 | 4662 days | 1% |
| Henry Thiel | 5/10 | 4675 days | 1% |
| Andreas Zapke | 8/10 | 4691 days | 1% |
| Simone Pickert | 8/10 | 4692 days | 1% |
| Nora Zeitz | 10/10 | 4693 days | 1% |
| Evyatar Karni | 10/10 | 4697 days | 1% |
| GARRYBLOWER | 8/10 | 4725 days | 1% |
| Nigel & Annie Dale | 9/10 | 4755 days | 1% |
| Henrik Joshua | 8/10 | 4755 days | 1% |
| Brian | 9/10 | 4755 days | 1% |
| Sandy Goh | 7/10 | 4786 days | 1% |
| Team Kim&James | 8/10 | 4847 days | 1% |
| Grantygrant | 7/10 | 4969 days | 1% |
| Sylvia Klatt | 5/10 | 4969 days | 1% |
| Steve Maona | 9/10 | 4993 days | 1% |
| Billy Koichopolos | 10/10 | 4993 days | 1% |
| Gina Lisi | 10/10 | 4993 days | 1% |
| Jennifer Bramstad | 8/10 | 4999 days | 1% |
| Josefine Hedlund | 10/10 | 4999 days | 1% |
| Evelina Johansson | 9/10 | 4999 days | 1% |
| Sofia Anderson | 10/10 | 4999 days | 1% |
| annie johnson | 10/10 | 5000 days | 1% |
| Julian Roots | 8/10 | 5000 days | 1% |
| Philip Gibbons | 8/10 | 5028 days | 1% |
| Moni Sangoi | 8/10 | 5059 days | 1% |
| Alison Langley | 9/10 | 5072 days | 1% |
| M Natterser | 8/10 | 5078 days | 1% |
| Fred and Carin | 7/10 | 5079 days | 1% |
| Lydia Holleman | 8/10 | 5081 days | 1% |
| D Pieter | 8/10 | 5088 days | 1% |
| Kali Lohman | 8/10 | 5106 days | 1% |
| Jos Schieveen | 7/10 | 5344 days | 1% |
| Jurgen Joyce | 8/10 | 5357 days | 1% |
| Heath | 1/10 | 5361 days | 0% |
| Lucy Duffy | 10/10 | 5368 days | 1% |
| Robert & Bridget Holden | 7/10 | 5374 days | 1% |
| Rick Moth | 8/10 | 5374 days | 1% |
| Patrick Grant | 8/10 | 5375 days | 1% |
| Beat Kindler | 9/10 | 5377 days | 1% |
| Seth & Carla | 8/10 | 5379 days | 1% |
| Simon Fry | 7/10 | 5379 days | 1% |
| Peter Aertssen | 6/10 | 5380 days | 1% |
| Aoife Lillis | 8/10 | 5382 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5386 days | 1% |
| Barrie Corless | 9/10 | 5393 days | 1% |
| Dean | 9/10 | 5440 days | 1% |
| Laura McCusker | 9/10 | 5472 days | 1% |
| Melissa | 7/10 | 5670 days | 1% |
| Fontvieille | 10/10 | 5683 days | 1% |
| Thomas Klebensberger | 10/10 | 5696 days | 1% |
| Becky Edney | 9/10 | 5705 days | 1% |
| Gordon Agent | 7/10 | 5708 days | 1% |
| Sophie Burge | 8/10 | 5708 days | 1% |
| Mark Vass | 3/10 | 5716 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5717 days | 1% |
| Claire Colquhoun | 8/10 | 5718 days | 1% |
| Erin | 10/10 | 5722 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5722 days | 1% |
| Katherine Forward | 9/10 | 5725 days | 1% |
| Chris Ashton | 8/10 | 5725 days | 1% |
| Kai Eppink | 1/10 | 5729 days | 0% |
| Martin | 9/10 | 5729 days | 1% |
| Mike and Diane Baker | 10/10 | 5732 days | 1% |
| Nicolas | 5/10 | 5732 days | 1% |
| Matthys Kikke | 9/10 | 5735 days | 1% |
| Mike and Sue Clark | 10/10 | 5737 days | 1% |
| Flueckiger | 9/10 | 5740 days | 1% |
| Mark Aarts | 8/10 | 5750 days | 1% |
| Jane Hancock | 10/10 | 5754 days | 1% |
| Jochen | 7/10 | 5757 days | 1% |
| Doris Neuber | 9/10 | 5758 days | 1% |
| HarryS | 5/10 | 5851 days | 1% |
| Mary Van | 9/10 | 5912 days | 1% |
| nelliekaye | 6/10 | 5912 days | 1% |
| antrobdozer | 10/10 | 5943 days | 1% |
| susandicus | 10/10 | 6035 days | 1% |
| Peter and Hilda | 10/10 | 6065 days | 1% |
| Matthias & Ceristiane | 10/10 | 6083 days | 1% |
| Chris Bil | 8/10 | 6091 days | 1% |
| johnandgin | 8/10 | 6096 days | 1% |
| Angela | 10/10 | 6097 days | 1% |
| Sievers | 8/10 | 6099 days | 1% |
| Doris Resch | 10/10 | 6102 days | 1% |
| Rolf X | 9/10 | 6106 days | 1% |
| Mathias | 10/10 | 6111 days | 1% |
| Jamie | 8/10 | 6116 days | 1% |
| David Hobson | 7/10 | 6116 days | 1% |
| Loleit | 10/10 | 6117 days | 1% |
| Joel K | 9/10 | 6122 days | 1% |
| Petra Berrens | 9/10 | 6122 days | 1% |
| Luternauer | 10/10 | 6123 days | 1% |
| Jessica | 9/10 | 6129 days | 1% |
| marcoswi | 8/10 | 6130 days | 1% |
| Jonathan Angela | 7/10 | 6138 days | 1% |
| sophiep | 10/10 | 6170 days | 1% |
| chrish1 | 9/10 | 6186 days | 1% |
| katepat | 10/10 | 6186 days | 1% |
| Marshall | 3/10 | 6188 days | 0% |
| Casarotti Luana | 9/10 | 6198 days | 1% |
| eowyn2k | 7/10 | 6216 days | 1% |
| andriesk | 6/10 | 6312 days | 1% |
| SteveB | 10/10 | 6430 days | 1% |
| CarleyJ | 9/10 | 6464 days | 1% |
| Steven | 7/10 | 6464 days | 1% |
| VincentD | 5/10 | 6464 days | 1% |
| Debbie | 9/10 | 6472 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.41% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 21 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 18 | -0.35% |
| 19 | -0.37% |
| 20 | -0.39% |
| 21 | -0.41% |
| 22 | -0.43% |
| 23 | -0.45% |
| 24 | -0.47% |
| … | … |
Balancing Adjustment
1.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.