Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
276 Valid Reviews
The Rainforest Retreat experience has a total of 281 reviews. There are 276 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 276 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
30% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.90% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.90% and is based on 276 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 276 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Amy Spring Wallis | 10/10 | 98 days | 100% |
| Jayne Wright | 7/10 | 189 days | 92% |
| John Bamforth | 9/10 | 220 days | 97% |
| Ian Mulrooney | 7/10 | 220 days | 91% |
| Kevin Izzadeen | 10/10 | 220 days | 98% |
| Kari Flanagan | 10/10 | 248 days | 97% |
| Andrew Lester | 4/10 | 248 days | 63% |
| Per Kindgren | 10/10 | 248 days | 97% |
| Dave Jordan | 9/10 | 248 days | 96% |
| cirefice bernard | 6/10 | 310 days | 82% |
| Rich | 7/10 | 432 days | 84% |
| Ch | 10/10 | 463 days | 88% |
| Danish Camper | 6/10 | 554 days | 71% |
| Elvis | 3/10 | 585 days | 44% |
| Joel Palage | 10/10 | 644 days | 77% |
| Sophie | 5/10 | 675 days | 57% |
| Mladen Savov | 9/10 | 675 days | 74% |
| Jen | 10/10 | 705 days | 72% |
| Walvins | 10/10 | 766 days | 67% |
| Dean | 10/10 | 797 days | 64% |
| Mike Fricker | 9/10 | 919 days | 52% |
| Unhappy camper | 8/10 | 919 days | 51% |
| Joe | 10/10 | 1041 days | 40% |
| Jimothyhike | 10/10 | 1132 days | 33% |
| Chloe | 10/10 | 1132 days | 33% |
| 小B | 8/10 | 1285 days | 21% |
| Matt Olejniczak | 7/10 | 1316 days | 18% |
| Lieke | 8/10 | 1344 days | 18% |
| Juju | 10/10 | 1375 days | 17% |
| Hannah and Matthew | 9/10 | 1528 days | 10% |
| Lucy on the move | 10/10 | 1589 days | 8% |
| Darrell | 8/10 | 1681 days | 6% |
| Shushan | 8/10 | 1985 days | 5% |
| Karthik | 10/10 | 2015 days | 5% |
| Emma | 10/10 | 2046 days | 5% |
| Ellie Richards | 10/10 | 2046 days | 5% |
| Seh | 9/10 | 2105 days | 4% |
| Rach | 8/10 | 2166 days | 4% |
| Teesh K | 10/10 | 2166 days | 4% |
| Hayden | 9/10 | 2197 days | 4% |
| Gemma | 9/10 | 2197 days | 4% |
| Joe Johnson | 9/10 | 2197 days | 4% |
| Ying | 9/10 | 2197 days | 4% |
| Cam | 10/10 | 2227 days | 4% |
| Emma Manson | 9/10 | 2258 days | 4% |
| Sandy | 10/10 | 2289 days | 4% |
| David | 10/10 | 2319 days | 4% |
| Philip | 8/10 | 2350 days | 4% |
| Kerry | 10/10 | 2411 days | 4% |
| Maria | 6/10 | 2411 days | 3% |
| Just a guy | 10/10 | 2411 days | 4% |
| Anna-Lena | 8/10 | 2471 days | 4% |
| Peter | 10/10 | 2471 days | 4% |
| Inge and Tonnie | 7/10 | 2502 days | 3% |
| A&E | 10/10 | 2532 days | 4% |
| Jeff | 8/10 | 2532 days | 4% |
| Olivia | 7/10 | 2532 days | 3% |
| Adam | 9/10 | 2563 days | 3% |
| Erin | 10/10 | 2655 days | 3% |
| Le Na | 10/10 | 2685 days | 3% |
| El and Josh | 9/10 | 2685 days | 3% |
| Mariette | 1/10 | 2716 days | 1% |
| Kate | 10/10 | 2716 days | 3% |
| Kelly Linn | 8/10 | 2746 days | 3% |
| Maggie | 9/10 | 2746 days | 3% |
| Luke Thomson | 5/10 | 2777 days | 2% |
| Tash & Laura | 8/10 | 2805 days | 3% |
| Jacqui | 9/10 | 2836 days | 3% |
| Sascha Koch | 3/10 | 2836 days | 2% |
| Liz | 8/10 | 2836 days | 3% |
| Heather Abbott | 7/10 | 2836 days | 3% |
| Paula G | 9/10 | 2867 days | 3% |
| Rick | 8/10 | 2867 days | 3% |
| ian kennedy | 8/10 | 2897 days | 3% |
| Jordan & Jazlyn | 9/10 | 2897 days | 3% |
| Julia Thompson | 10/10 | 2897 days | 3% |
| Mike Fricker | 9/10 | 2928 days | 3% |
| Claudia | 10/10 | 2958 days | 3% |
| Rachel | 8/10 | 2958 days | 3% |
| Scooper | 7/10 | 2958 days | 3% |
| Cédric | 10/10 | 2989 days | 3% |
| Cho | 10/10 | 2989 days | 3% |
| Louis | 7/10 | 3020 days | 2% |
| Eb Brough | 9/10 | 3020 days | 3% |
| Esther | 9/10 | 3050 days | 3% |
| Ella | 9/10 | 3081 days | 2% |
| Bex & Jake | 10/10 | 3081 days | 2% |
| Florian | 10/10 | 3111 days | 2% |
| Christina | 9/10 | 3111 days | 2% |
| Benn | 7/10 | 3142 days | 2% |
| Nat | 7/10 | 3142 days | 2% |
| Laura | 4/10 | 3170 days | 1% |
| Robert Wilkinson | 9/10 | 3170 days | 2% |
| Michael Gooch | 8/10 | 3170 days | 2% |
| Michael Jayaranjan | 10/10 | 3173 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3198 days | 2% |
| Eversons | 5/10 | 3201 days | 2% |
| Guinnifer Fuld | 8/10 | 3222 days | 2% |
| Sarah Atkinson | 9/10 | 3232 days | 2% |
| Luke Pearce | 9/10 | 3256 days | 2% |
| Kevin Thom | 10/10 | 3259 days | 2% |
| Samantha Brewin | 6/10 | 3273 days | 2% |
| Jasmine Andrew | 8/10 | 3277 days | 2% |
| Phil and Mel Rowson | 9/10 | 3281 days | 2% |
| S H | 10/10 | 3293 days | 2% |
| Vanessa Stubbs | 7/10 | 3319 days | 2% |
| Geoff Steele | 9/10 | 3323 days | 2% |
| Bernhard Roth | 10/10 | 3330 days | 2% |
| Javier Mimbrera | 8/10 | 3354 days | 2% |
| Sascha Wolff | 3/10 | 3440 days | 1% |
| Nick Lawson | 7/10 | 3466 days | 2% |
| Ian Ling | 10/10 | 3476 days | 2% |
| Belinda Clarke | 9/10 | 3480 days | 2% |
| Laura Kudo | 7/10 | 3487 days | 2% |
| Lars Peter Morling | 5/10 | 3497 days | 1% |
| Kerry Lee | 9/10 | 3506 days | 2% |
| Ceezer Bakker | 3/10 | 3515 days | 1% |
| Erich Brueggermann | 9/10 | 3530 days | 2% |
| Flrent | 9/10 | 3559 days | 1% |
| Victoria Strong | 6/10 | 3564 days | 1% |
| René Birchler | 9/10 | 3597 days | 1% |
| Shelley Warkentin | 6/10 | 3597 days | 1% |
| Joanne Woo | 9/10 | 3627 days | 1% |
| S Webb | 5/10 | 3627 days | 1% |
| Rubenas abidin | 10/10 | 3647 days | 1% |
| Chris | 7/10 | 3658 days | 1% |
| Rachel Chandler | 8/10 | 3686 days | 1% |
| Chloe Cox | 9/10 | 3747 days | 1% |
| Rosemary Roche | 10/10 | 3750 days | 1% |
| Shay | 10/10 | 3750 days | 1% |
| David Elliott | 8/10 | 3841 days | 1% |
| Caleigh | 10/10 | 3854 days | 1% |
| Alex Macdonald | 5/10 | 3901 days | 1% |
| Ian Robb | 7/10 | 3901 days | 1% |
| Clint waters | 9/10 | 3932 days | 1% |
| Paul Read | 6/10 | 3932 days | 1% |
| Jacqui Deans | 9/10 | 3932 days | 1% |
| Matt Lohmeyer | 8/10 | 3932 days | 1% |
| Jennifer Northey | 10/10 | 3932 days | 1% |
| James Whitehead | 7/10 | 3934 days | 1% |
| David From Switzerland | 8/10 | 3953 days | 1% |
| Richard Kirby | 9/10 | 3963 days | 1% |
| Jamie | 10/10 | 3993 days | 1% |
| Juan Gomez | 10/10 | 4006 days | 1% |
| Zhang Li | 10/10 | 4096 days | 0% |
| Rawiri johnston | 8/10 | 4146 days | 0% |
| Saskia Luecke | 8/10 | 4169 days | 0% |
| Matt Betts | 10/10 | 4182 days | 0% |
| Erica b | 7/10 | 4207 days | 0% |
| melissa heng | 10/10 | 4207 days | 0% |
| Berni Hart | 8/10 | 4209 days | 0% |
| Robert Kappel | 10/10 | 4215 days | 0% |
| Jean-Claude Escutary | 7/10 | 4238 days | 0% |
| Stephanie Paton | 8/10 | 4286 days | 0% |
| Jan Rüegg | 9/10 | 4297 days | 0% |
| Thomas Blom | 10/10 | 4297 days | 0% |
| Bjorn Privat | 9/10 | 4308 days | 0% |
| Viki Ziemba | 9/10 | 4321 days | 0% |
| Bartlomiej Berger | 4/10 | 4333 days | 0% |
| Andreas Oetjen | 9/10 | 4334 days | 0% |
| Jay | 6/10 | 4342 days | 0% |
| tschavalon | 10/10 | 4389 days | 1% |
| Nikolas Gut | 9/10 | 4570 days | 1% |
| Charlotte Casey | 8/10 | 4599 days | 1% |
| Brita Topp | 7/10 | 4603 days | 1% |
| Mirjam Betschart | 9/10 | 4617 days | 1% |
| Luca Maria Willensrock | 9/10 | 4625 days | 1% |
| Sybille Willenbrock | 8/10 | 4625 days | 1% |
| Ene Pold | 10/10 | 4625 days | 1% |
| Bjoern | 10/10 | 4630 days | 1% |
| Viola | 10/10 | 4630 days | 1% |
| Henry Thiel | 5/10 | 4643 days | 1% |
| Andreas Zapke | 8/10 | 4659 days | 1% |
| Simone Pickert | 8/10 | 4660 days | 1% |
| Nora Zeitz | 10/10 | 4661 days | 1% |
| Evyatar Karni | 10/10 | 4665 days | 1% |
| GARRYBLOWER | 8/10 | 4693 days | 1% |
| Nigel & Annie Dale | 9/10 | 4723 days | 1% |
| Henrik Joshua | 8/10 | 4723 days | 1% |
| Brian | 9/10 | 4723 days | 1% |
| Sandy Goh | 7/10 | 4754 days | 1% |
| Team Kim&James | 8/10 | 4815 days | 1% |
| Grantygrant | 7/10 | 4937 days | 1% |
| Sylvia Klatt | 5/10 | 4937 days | 1% |
| Steve Maona | 9/10 | 4961 days | 1% |
| Billy Koichopolos | 10/10 | 4961 days | 1% |
| Gina Lisi | 10/10 | 4961 days | 1% |
| Jennifer Bramstad | 8/10 | 4967 days | 1% |
| Josefine Hedlund | 10/10 | 4967 days | 1% |
| Evelina Johansson | 9/10 | 4967 days | 1% |
| Sofia Anderson | 10/10 | 4967 days | 1% |
| annie johnson | 10/10 | 4968 days | 1% |
| Julian Roots | 8/10 | 4968 days | 1% |
| Philip Gibbons | 8/10 | 4996 days | 1% |
| Moni Sangoi | 8/10 | 5027 days | 1% |
| Alison Langley | 9/10 | 5040 days | 1% |
| M Natterser | 8/10 | 5046 days | 1% |
| Fred and Carin | 7/10 | 5047 days | 1% |
| Lydia Holleman | 8/10 | 5049 days | 1% |
| D Pieter | 8/10 | 5056 days | 1% |
| Kali Lohman | 8/10 | 5074 days | 1% |
| Jos Schieveen | 7/10 | 5312 days | 1% |
| Jurgen Joyce | 8/10 | 5325 days | 1% |
| Heath | 1/10 | 5329 days | 0% |
| Lucy Duffy | 10/10 | 5336 days | 1% |
| Robert & Bridget Holden | 7/10 | 5342 days | 1% |
| Rick Moth | 8/10 | 5342 days | 1% |
| Patrick Grant | 8/10 | 5343 days | 1% |
| Beat Kindler | 9/10 | 5345 days | 1% |
| Seth & Carla | 8/10 | 5347 days | 1% |
| Simon Fry | 7/10 | 5347 days | 1% |
| Peter Aertssen | 6/10 | 5348 days | 1% |
| Aoife Lillis | 8/10 | 5350 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5354 days | 1% |
| Barrie Corless | 9/10 | 5361 days | 1% |
| Dean | 9/10 | 5408 days | 1% |
| Laura McCusker | 9/10 | 5440 days | 1% |
| Melissa | 7/10 | 5638 days | 1% |
| Fontvieille | 10/10 | 5651 days | 1% |
| Thomas Klebensberger | 10/10 | 5664 days | 1% |
| Becky Edney | 9/10 | 5673 days | 1% |
| Gordon Agent | 7/10 | 5676 days | 1% |
| Sophie Burge | 8/10 | 5676 days | 1% |
| Mark Vass | 3/10 | 5684 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5685 days | 1% |
| Claire Colquhoun | 8/10 | 5686 days | 1% |
| Erin | 10/10 | 5690 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5690 days | 1% |
| Katherine Forward | 9/10 | 5693 days | 1% |
| Chris Ashton | 8/10 | 5693 days | 1% |
| Kai Eppink | 1/10 | 5697 days | 0% |
| Martin | 9/10 | 5697 days | 1% |
| Mike and Diane Baker | 10/10 | 5700 days | 1% |
| Nicolas | 5/10 | 5700 days | 1% |
| Matthys Kikke | 9/10 | 5703 days | 1% |
| Mike and Sue Clark | 10/10 | 5705 days | 1% |
| Flueckiger | 9/10 | 5708 days | 1% |
| Mark Aarts | 8/10 | 5718 days | 1% |
| Jane Hancock | 10/10 | 5722 days | 1% |
| Jochen | 7/10 | 5725 days | 1% |
| Doris Neuber | 9/10 | 5726 days | 1% |
| HarryS | 5/10 | 5819 days | 1% |
| Mary Van | 9/10 | 5880 days | 1% |
| nelliekaye | 6/10 | 5880 days | 1% |
| antrobdozer | 10/10 | 5911 days | 1% |
| susandicus | 10/10 | 6003 days | 1% |
| Peter and Hilda | 10/10 | 6033 days | 1% |
| Matthias & Ceristiane | 10/10 | 6051 days | 1% |
| Chris Bil | 8/10 | 6059 days | 1% |
| johnandgin | 8/10 | 6064 days | 1% |
| Angela | 10/10 | 6065 days | 1% |
| Sievers | 8/10 | 6067 days | 1% |
| Doris Resch | 10/10 | 6070 days | 1% |
| Rolf X | 9/10 | 6074 days | 1% |
| Mathias | 10/10 | 6079 days | 1% |
| Jamie | 8/10 | 6084 days | 1% |
| David Hobson | 7/10 | 6084 days | 1% |
| Loleit | 10/10 | 6085 days | 1% |
| Joel K | 9/10 | 6090 days | 1% |
| Petra Berrens | 9/10 | 6090 days | 1% |
| Luternauer | 10/10 | 6091 days | 1% |
| Jessica | 9/10 | 6097 days | 1% |
| marcoswi | 8/10 | 6098 days | 1% |
| Jonathan Angela | 7/10 | 6106 days | 1% |
| sophiep | 10/10 | 6138 days | 1% |
| chrish1 | 9/10 | 6154 days | 1% |
| katepat | 10/10 | 6154 days | 1% |
| Marshall | 3/10 | 6156 days | 0% |
| Casarotti Luana | 9/10 | 6166 days | 1% |
| eowyn2k | 7/10 | 6184 days | 1% |
| andriesk | 6/10 | 6280 days | 1% |
| SteveB | 10/10 | 6398 days | 1% |
| CarleyJ | 9/10 | 6432 days | 1% |
| Steven | 7/10 | 6432 days | 1% |
| VincentD | 5/10 | 6432 days | 1% |
| Debbie | 9/10 | 6440 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.19% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 64 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 70 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 67 | -1.14% |
| 68 | -1.16% |
| 69 | -1.17% |
| 70 | -1.19% |
| 71 | -1.21% |
| 72 | -1.22% |
| 73 | -1.24% |
| … | … |
Balancing Adjustment
2.13% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.