Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
267 Valid Reviews
The Rainforest Retreat experience has a total of 272 reviews. There are 267 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 267 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 31 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.85% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.85% and is based on 267 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 267 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| cirefice bernard | 6/10 | 41 days | 88% |
| Rich | 7/10 | 163 days | 94% |
| Ch | 10/10 | 194 days | 100% |
| Danish Camper | 6/10 | 285 days | 84% |
| Elvis | 3/10 | 316 days | 52% |
| Joel Palage | 10/10 | 375 days | 94% |
| Sophie | 5/10 | 406 days | 71% |
| Mladen Savov | 9/10 | 406 days | 92% |
| Jen | 10/10 | 436 days | 91% |
| Walvins | 10/10 | 497 days | 88% |
| Dean | 10/10 | 528 days | 86% |
| Mike Fricker | 9/10 | 650 days | 77% |
| Unhappy camper | 8/10 | 650 days | 76% |
| Joe | 10/10 | 772 days | 67% |
| Jimothyhike | 10/10 | 863 days | 59% |
| Chloe | 10/10 | 863 days | 59% |
| 小B | 8/10 | 1016 days | 42% |
| Matt Olejniczak | 7/10 | 1047 days | 38% |
| Lieke | 8/10 | 1075 days | 37% |
| Juju | 10/10 | 1106 days | 35% |
| Hannah and Matthew | 9/10 | 1259 days | 24% |
| Lucy on the move | 10/10 | 1320 days | 20% |
| Darrell | 8/10 | 1412 days | 15% |
| Shushan | 8/10 | 1716 days | 6% |
| Karthik | 10/10 | 1746 days | 5% |
| Emma | 10/10 | 1777 days | 5% |
| Ellie Richards | 10/10 | 1777 days | 5% |
| Seh | 9/10 | 1836 days | 5% |
| Rach | 8/10 | 1897 days | 5% |
| Teesh K | 10/10 | 1897 days | 5% |
| Hayden | 9/10 | 1928 days | 5% |
| Gemma | 9/10 | 1928 days | 5% |
| Joe Johnson | 9/10 | 1928 days | 5% |
| Ying | 9/10 | 1928 days | 5% |
| Cam | 10/10 | 1958 days | 5% |
| Emma Manson | 9/10 | 1989 days | 5% |
| Sandy | 10/10 | 2020 days | 5% |
| David | 10/10 | 2050 days | 5% |
| Philip | 8/10 | 2081 days | 4% |
| Kerry | 10/10 | 2142 days | 4% |
| Maria | 6/10 | 2142 days | 4% |
| Just a guy | 10/10 | 2142 days | 4% |
| Anna-Lena | 8/10 | 2202 days | 4% |
| Peter | 10/10 | 2202 days | 4% |
| Inge and Tonnie | 7/10 | 2233 days | 4% |
| A&E | 10/10 | 2263 days | 4% |
| Jeff | 8/10 | 2263 days | 4% |
| Olivia | 7/10 | 2263 days | 4% |
| Adam | 9/10 | 2294 days | 4% |
| Erin | 10/10 | 2386 days | 4% |
| Le Na | 10/10 | 2416 days | 4% |
| El and Josh | 9/10 | 2416 days | 4% |
| Mariette | 1/10 | 2447 days | 2% |
| Kate | 10/10 | 2447 days | 4% |
| Kelly Linn | 8/10 | 2477 days | 4% |
| Maggie | 9/10 | 2477 days | 4% |
| Luke Thomson | 5/10 | 2508 days | 3% |
| Tash & Laura | 8/10 | 2536 days | 4% |
| Jacqui | 9/10 | 2567 days | 4% |
| Sascha Koch | 3/10 | 2567 days | 2% |
| Liz | 8/10 | 2567 days | 4% |
| Heather Abbott | 7/10 | 2567 days | 3% |
| Paula G | 9/10 | 2598 days | 4% |
| Rick | 8/10 | 2598 days | 3% |
| ian kennedy | 8/10 | 2628 days | 3% |
| Jordan & Jazlyn | 9/10 | 2628 days | 3% |
| Julia Thompson | 10/10 | 2628 days | 3% |
| Mike Fricker | 9/10 | 2659 days | 3% |
| Claudia | 10/10 | 2689 days | 3% |
| Rachel | 8/10 | 2689 days | 3% |
| Scooper | 7/10 | 2689 days | 3% |
| Cédric | 10/10 | 2720 days | 3% |
| Cho | 10/10 | 2720 days | 3% |
| Louis | 7/10 | 2751 days | 3% |
| Eb Brough | 9/10 | 2751 days | 3% |
| Esther | 9/10 | 2781 days | 3% |
| Ella | 9/10 | 2812 days | 3% |
| Bex & Jake | 10/10 | 2812 days | 3% |
| Florian | 10/10 | 2842 days | 3% |
| Christina | 9/10 | 2842 days | 3% |
| Benn | 7/10 | 2873 days | 3% |
| Nat | 7/10 | 2873 days | 3% |
| Laura | 4/10 | 2900 days | 2% |
| Robert Wilkinson | 9/10 | 2900 days | 3% |
| Michael Gooch | 8/10 | 2900 days | 3% |
| Michael Jayaranjan | 10/10 | 2904 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2929 days | 3% |
| Eversons | 5/10 | 2932 days | 2% |
| Guinnifer Fuld | 8/10 | 2953 days | 3% |
| Sarah Atkinson | 9/10 | 2962 days | 3% |
| Luke Pearce | 9/10 | 2987 days | 3% |
| Kevin Thom | 10/10 | 2990 days | 3% |
| Samantha Brewin | 6/10 | 3004 days | 2% |
| Jasmine Andrew | 8/10 | 3008 days | 3% |
| Phil and Mel Rowson | 9/10 | 3012 days | 3% |
| S H | 10/10 | 3023 days | 3% |
| Vanessa Stubbs | 7/10 | 3050 days | 2% |
| Geoff Steele | 9/10 | 3053 days | 3% |
| Bernhard Roth | 10/10 | 3061 days | 3% |
| Javier Mimbrera | 8/10 | 3084 days | 3% |
| Sascha Wolff | 3/10 | 3171 days | 1% |
| Nick Lawson | 7/10 | 3197 days | 2% |
| Ian Ling | 10/10 | 3206 days | 2% |
| Belinda Clarke | 9/10 | 3211 days | 2% |
| Laura Kudo | 7/10 | 3218 days | 2% |
| Lars Peter Morling | 5/10 | 3228 days | 2% |
| Kerry Lee | 9/10 | 3237 days | 2% |
| Ceezer Bakker | 3/10 | 3246 days | 1% |
| Erich Brueggermann | 9/10 | 3261 days | 2% |
| Flrent | 9/10 | 3290 days | 2% |
| Victoria Strong | 6/10 | 3295 days | 2% |
| René Birchler | 9/10 | 3327 days | 2% |
| Shelley Warkentin | 6/10 | 3327 days | 2% |
| Joanne Woo | 9/10 | 3357 days | 2% |
| S Webb | 5/10 | 3357 days | 2% |
| Rubenas abidin | 10/10 | 3378 days | 2% |
| Chris | 7/10 | 3388 days | 2% |
| Rachel Chandler | 8/10 | 3417 days | 2% |
| Chloe Cox | 9/10 | 3478 days | 2% |
| Rosemary Roche | 10/10 | 3480 days | 2% |
| Shay | 10/10 | 3481 days | 2% |
| David Elliott | 8/10 | 3571 days | 2% |
| Caleigh | 10/10 | 3585 days | 1% |
| Alex Macdonald | 5/10 | 3631 days | 1% |
| Ian Robb | 7/10 | 3632 days | 1% |
| Clint waters | 9/10 | 3662 days | 1% |
| Paul Read | 6/10 | 3662 days | 1% |
| Jacqui Deans | 9/10 | 3662 days | 1% |
| Matt Lohmeyer | 8/10 | 3662 days | 1% |
| Jennifer Northey | 10/10 | 3662 days | 1% |
| James Whitehead | 7/10 | 3665 days | 1% |
| David From Switzerland | 8/10 | 3684 days | 1% |
| Richard Kirby | 9/10 | 3693 days | 1% |
| Jamie | 10/10 | 3723 days | 1% |
| Juan Gomez | 10/10 | 3737 days | 1% |
| Zhang Li | 10/10 | 3827 days | 1% |
| Rawiri johnston | 8/10 | 3877 days | 1% |
| Saskia Luecke | 8/10 | 3900 days | 1% |
| Matt Betts | 10/10 | 3913 days | 1% |
| Erica b | 7/10 | 3937 days | 1% |
| melissa heng | 10/10 | 3937 days | 1% |
| Berni Hart | 8/10 | 3940 days | 1% |
| Robert Kappel | 10/10 | 3946 days | 1% |
| Jean-Claude Escutary | 7/10 | 3969 days | 1% |
| Stephanie Paton | 8/10 | 4017 days | 1% |
| Jan Rüegg | 9/10 | 4027 days | 1% |
| Thomas Blom | 10/10 | 4027 days | 1% |
| Bjorn Privat | 9/10 | 4039 days | 1% |
| Viki Ziemba | 9/10 | 4052 days | 1% |
| Bartlomiej Berger | 4/10 | 4064 days | 0% |
| Andreas Oetjen | 9/10 | 4065 days | 1% |
| Jay | 6/10 | 4073 days | 0% |
| tschavalon | 10/10 | 4119 days | 1% |
| Nikolas Gut | 9/10 | 4301 days | 0% |
| Charlotte Casey | 8/10 | 4330 days | 0% |
| Brita Topp | 7/10 | 4334 days | 0% |
| Mirjam Betschart | 9/10 | 4348 days | 0% |
| Luca Maria Willensrock | 9/10 | 4356 days | 0% |
| Sybille Willenbrock | 8/10 | 4356 days | 0% |
| Ene Pold | 10/10 | 4356 days | 0% |
| Bjoern | 10/10 | 4361 days | 0% |
| Viola | 10/10 | 4361 days | 0% |
| Henry Thiel | 5/10 | 4374 days | 0% |
| Andreas Zapke | 8/10 | 4390 days | 1% |
| Simone Pickert | 8/10 | 4391 days | 1% |
| Nora Zeitz | 10/10 | 4392 days | 1% |
| Evyatar Karni | 10/10 | 4396 days | 1% |
| GARRYBLOWER | 8/10 | 4424 days | 1% |
| Nigel & Annie Dale | 9/10 | 4454 days | 1% |
| Henrik Joshua | 8/10 | 4454 days | 1% |
| Brian | 9/10 | 4454 days | 1% |
| Sandy Goh | 7/10 | 4485 days | 1% |
| Team Kim&James | 8/10 | 4546 days | 1% |
| Grantygrant | 7/10 | 4668 days | 1% |
| Sylvia Klatt | 5/10 | 4668 days | 1% |
| Steve Maona | 9/10 | 4692 days | 1% |
| Billy Koichopolos | 10/10 | 4692 days | 1% |
| Gina Lisi | 10/10 | 4692 days | 1% |
| Jennifer Bramstad | 8/10 | 4698 days | 1% |
| Josefine Hedlund | 10/10 | 4698 days | 1% |
| Evelina Johansson | 9/10 | 4698 days | 1% |
| Sofia Anderson | 10/10 | 4698 days | 1% |
| annie johnson | 10/10 | 4699 days | 1% |
| Julian Roots | 8/10 | 4699 days | 1% |
| Philip Gibbons | 8/10 | 4727 days | 1% |
| Moni Sangoi | 8/10 | 4758 days | 1% |
| Alison Langley | 9/10 | 4771 days | 1% |
| M Natterser | 8/10 | 4777 days | 1% |
| Fred and Carin | 7/10 | 4778 days | 1% |
| Lydia Holleman | 8/10 | 4780 days | 1% |
| D Pieter | 8/10 | 4787 days | 1% |
| Kali Lohman | 8/10 | 4805 days | 1% |
| Jos Schieveen | 7/10 | 5043 days | 1% |
| Jurgen Joyce | 8/10 | 5056 days | 1% |
| Heath | 1/10 | 5060 days | 0% |
| Lucy Duffy | 10/10 | 5067 days | 1% |
| Robert & Bridget Holden | 7/10 | 5073 days | 1% |
| Rick Moth | 8/10 | 5073 days | 1% |
| Patrick Grant | 8/10 | 5074 days | 1% |
| Beat Kindler | 9/10 | 5076 days | 1% |
| Seth & Carla | 8/10 | 5078 days | 1% |
| Simon Fry | 7/10 | 5078 days | 1% |
| Peter Aertssen | 6/10 | 5079 days | 1% |
| Aoife Lillis | 8/10 | 5081 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5085 days | 1% |
| Barrie Corless | 9/10 | 5092 days | 1% |
| Dean | 9/10 | 5139 days | 1% |
| Laura McCusker | 9/10 | 5171 days | 1% |
| Melissa | 7/10 | 5369 days | 1% |
| Fontvieille | 10/10 | 5382 days | 1% |
| Thomas Klebensberger | 10/10 | 5395 days | 1% |
| Becky Edney | 9/10 | 5404 days | 1% |
| Gordon Agent | 7/10 | 5407 days | 1% |
| Sophie Burge | 8/10 | 5407 days | 1% |
| Mark Vass | 3/10 | 5415 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5416 days | 1% |
| Claire Colquhoun | 8/10 | 5417 days | 1% |
| Erin | 10/10 | 5421 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5421 days | 1% |
| Katherine Forward | 9/10 | 5424 days | 1% |
| Chris Ashton | 8/10 | 5424 days | 1% |
| Kai Eppink | 1/10 | 5428 days | 0% |
| Martin | 9/10 | 5428 days | 1% |
| Mike and Diane Baker | 10/10 | 5431 days | 1% |
| Nicolas | 5/10 | 5431 days | 1% |
| Matthys Kikke | 9/10 | 5434 days | 1% |
| Mike and Sue Clark | 10/10 | 5436 days | 1% |
| Flueckiger | 9/10 | 5439 days | 1% |
| Mark Aarts | 8/10 | 5449 days | 1% |
| Jane Hancock | 10/10 | 5453 days | 1% |
| Jochen | 7/10 | 5456 days | 1% |
| Doris Neuber | 9/10 | 5457 days | 1% |
| HarryS | 5/10 | 5550 days | 1% |
| Mary Van | 9/10 | 5611 days | 1% |
| nelliekaye | 6/10 | 5611 days | 1% |
| antrobdozer | 10/10 | 5642 days | 1% |
| susandicus | 10/10 | 5734 days | 1% |
| Peter and Hilda | 10/10 | 5764 days | 1% |
| Matthias & Ceristiane | 10/10 | 5782 days | 1% |
| Chris Bil | 8/10 | 5790 days | 1% |
| johnandgin | 8/10 | 5795 days | 1% |
| Angela | 10/10 | 5796 days | 1% |
| Sievers | 8/10 | 5798 days | 1% |
| Doris Resch | 10/10 | 5801 days | 1% |
| Rolf X | 9/10 | 5805 days | 1% |
| Mathias | 10/10 | 5810 days | 1% |
| Jamie | 8/10 | 5815 days | 1% |
| David Hobson | 7/10 | 5815 days | 1% |
| Loleit | 10/10 | 5816 days | 1% |
| Joel K | 9/10 | 5821 days | 1% |
| Petra Berrens | 9/10 | 5821 days | 1% |
| Luternauer | 10/10 | 5822 days | 1% |
| Jessica | 9/10 | 5828 days | 1% |
| marcoswi | 8/10 | 5829 days | 1% |
| Jonathan Angela | 7/10 | 5837 days | 1% |
| sophiep | 10/10 | 5869 days | 1% |
| chrish1 | 9/10 | 5885 days | 1% |
| katepat | 10/10 | 5885 days | 1% |
| Marshall | 3/10 | 5887 days | 0% |
| Casarotti Luana | 9/10 | 5897 days | 1% |
| eowyn2k | 7/10 | 5915 days | 1% |
| andriesk | 6/10 | 6011 days | 1% |
| SteveB | 10/10 | 6129 days | 1% |
| CarleyJ | 9/10 | 6163 days | 1% |
| Steven | 7/10 | 6163 days | 1% |
| VincentD | 5/10 | 6163 days | 1% |
| Debbie | 9/10 | 6171 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 12 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| … | … |
Balancing Adjustment
1.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.