Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
272 Valid Reviews
The Rainforest Retreat experience has a total of 278 reviews. There are 272 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 272 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 80 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 31 |
|
11% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.87% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.87% and is based on 272 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 272 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Bamforth | 9/10 | 11 days | 99% |
| Kari Flanagan | 10/10 | 39 days | 100% |
| Andrew Lester | 4/10 | 39 days | 65% |
| Per Kindgren | 10/10 | 39 days | 100% |
| Dave Jordan | 9/10 | 39 days | 99% |
| cirefice bernard | 6/10 | 101 days | 86% |
| Rich | 7/10 | 223 days | 91% |
| Ch | 10/10 | 254 days | 96% |
| Danish Camper | 6/10 | 345 days | 80% |
| Elvis | 3/10 | 376 days | 50% |
| Joel Palage | 10/10 | 435 days | 89% |
| Sophie | 5/10 | 466 days | 67% |
| Mladen Savov | 9/10 | 466 days | 87% |
| Jen | 10/10 | 496 days | 86% |
| Walvins | 10/10 | 557 days | 82% |
| Dean | 10/10 | 588 days | 80% |
| Mike Fricker | 9/10 | 710 days | 71% |
| Unhappy camper | 8/10 | 710 days | 70% |
| Joe | 10/10 | 832 days | 61% |
| Jimothyhike | 10/10 | 923 days | 51% |
| Chloe | 10/10 | 923 days | 51% |
| 小B | 8/10 | 1076 days | 36% |
| Matt Olejniczak | 7/10 | 1107 days | 32% |
| Lieke | 8/10 | 1135 days | 32% |
| Juju | 10/10 | 1166 days | 30% |
| Hannah and Matthew | 9/10 | 1319 days | 19% |
| Lucy on the move | 10/10 | 1380 days | 16% |
| Darrell | 8/10 | 1472 days | 12% |
| Shushan | 8/10 | 1776 days | 5% |
| Karthik | 10/10 | 1806 days | 5% |
| Emma | 10/10 | 1837 days | 5% |
| Ellie Richards | 10/10 | 1837 days | 5% |
| Seh | 9/10 | 1896 days | 5% |
| Rach | 8/10 | 1957 days | 5% |
| Teesh K | 10/10 | 1957 days | 5% |
| Hayden | 9/10 | 1988 days | 5% |
| Gemma | 9/10 | 1988 days | 5% |
| Joe Johnson | 9/10 | 1988 days | 5% |
| Ying | 9/10 | 1988 days | 5% |
| Cam | 10/10 | 2018 days | 5% |
| Emma Manson | 9/10 | 2049 days | 4% |
| Sandy | 10/10 | 2080 days | 4% |
| David | 10/10 | 2110 days | 4% |
| Philip | 8/10 | 2141 days | 4% |
| Kerry | 10/10 | 2202 days | 4% |
| Maria | 6/10 | 2202 days | 4% |
| Just a guy | 10/10 | 2202 days | 4% |
| Anna-Lena | 8/10 | 2262 days | 4% |
| Peter | 10/10 | 2262 days | 4% |
| Inge and Tonnie | 7/10 | 2293 days | 4% |
| A&E | 10/10 | 2323 days | 4% |
| Jeff | 8/10 | 2323 days | 4% |
| Olivia | 7/10 | 2323 days | 4% |
| Adam | 9/10 | 2354 days | 4% |
| Erin | 10/10 | 2446 days | 4% |
| Le Na | 10/10 | 2476 days | 4% |
| El and Josh | 9/10 | 2476 days | 4% |
| Mariette | 1/10 | 2507 days | 1% |
| Kate | 10/10 | 2507 days | 4% |
| Kelly Linn | 8/10 | 2537 days | 4% |
| Maggie | 9/10 | 2537 days | 4% |
| Luke Thomson | 5/10 | 2568 days | 3% |
| Tash & Laura | 8/10 | 2596 days | 3% |
| Jacqui | 9/10 | 2627 days | 3% |
| Sascha Koch | 3/10 | 2627 days | 2% |
| Liz | 8/10 | 2627 days | 3% |
| Heather Abbott | 7/10 | 2627 days | 3% |
| Paula G | 9/10 | 2658 days | 3% |
| Rick | 8/10 | 2658 days | 3% |
| ian kennedy | 8/10 | 2688 days | 3% |
| Jordan & Jazlyn | 9/10 | 2688 days | 3% |
| Julia Thompson | 10/10 | 2688 days | 3% |
| Mike Fricker | 9/10 | 2719 days | 3% |
| Claudia | 10/10 | 2749 days | 3% |
| Rachel | 8/10 | 2749 days | 3% |
| Scooper | 7/10 | 2749 days | 3% |
| Cédric | 10/10 | 2780 days | 3% |
| Cho | 10/10 | 2780 days | 3% |
| Louis | 7/10 | 2811 days | 3% |
| Eb Brough | 9/10 | 2811 days | 3% |
| Esther | 9/10 | 2841 days | 3% |
| Ella | 9/10 | 2872 days | 3% |
| Bex & Jake | 10/10 | 2872 days | 3% |
| Florian | 10/10 | 2902 days | 3% |
| Christina | 9/10 | 2902 days | 3% |
| Benn | 7/10 | 2933 days | 3% |
| Nat | 7/10 | 2933 days | 3% |
| Laura | 4/10 | 2961 days | 2% |
| Robert Wilkinson | 9/10 | 2961 days | 3% |
| Michael Gooch | 8/10 | 2961 days | 3% |
| Michael Jayaranjan | 10/10 | 2964 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2989 days | 3% |
| Eversons | 5/10 | 2992 days | 2% |
| Guinnifer Fuld | 8/10 | 3013 days | 3% |
| Sarah Atkinson | 9/10 | 3023 days | 3% |
| Luke Pearce | 9/10 | 3047 days | 3% |
| Kevin Thom | 10/10 | 3050 days | 3% |
| Samantha Brewin | 6/10 | 3064 days | 2% |
| Jasmine Andrew | 8/10 | 3068 days | 2% |
| Phil and Mel Rowson | 9/10 | 3072 days | 3% |
| S H | 10/10 | 3084 days | 3% |
| Vanessa Stubbs | 7/10 | 3110 days | 2% |
| Geoff Steele | 9/10 | 3114 days | 2% |
| Bernhard Roth | 10/10 | 3121 days | 2% |
| Javier Mimbrera | 8/10 | 3145 days | 2% |
| Sascha Wolff | 3/10 | 3231 days | 1% |
| Nick Lawson | 7/10 | 3257 days | 2% |
| Ian Ling | 10/10 | 3267 days | 2% |
| Belinda Clarke | 9/10 | 3271 days | 2% |
| Laura Kudo | 7/10 | 3278 days | 2% |
| Lars Peter Morling | 5/10 | 3288 days | 2% |
| Kerry Lee | 9/10 | 3297 days | 2% |
| Ceezer Bakker | 3/10 | 3306 days | 1% |
| Erich Brueggermann | 9/10 | 3321 days | 2% |
| Flrent | 9/10 | 3350 days | 2% |
| Victoria Strong | 6/10 | 3355 days | 2% |
| René Birchler | 9/10 | 3388 days | 2% |
| Shelley Warkentin | 6/10 | 3388 days | 2% |
| Joanne Woo | 9/10 | 3418 days | 2% |
| S Webb | 5/10 | 3418 days | 1% |
| Rubenas abidin | 10/10 | 3438 days | 2% |
| Chris | 7/10 | 3449 days | 2% |
| Rachel Chandler | 8/10 | 3477 days | 2% |
| Chloe Cox | 9/10 | 3538 days | 2% |
| Rosemary Roche | 10/10 | 3541 days | 2% |
| Shay | 10/10 | 3541 days | 2% |
| David Elliott | 8/10 | 3632 days | 1% |
| Caleigh | 10/10 | 3645 days | 1% |
| Alex Macdonald | 5/10 | 3692 days | 1% |
| Ian Robb | 7/10 | 3692 days | 1% |
| Clint waters | 9/10 | 3723 days | 1% |
| Paul Read | 6/10 | 3723 days | 1% |
| Jacqui Deans | 9/10 | 3723 days | 1% |
| Matt Lohmeyer | 8/10 | 3723 days | 1% |
| Jennifer Northey | 10/10 | 3723 days | 1% |
| James Whitehead | 7/10 | 3725 days | 1% |
| David From Switzerland | 8/10 | 3744 days | 1% |
| Richard Kirby | 9/10 | 3754 days | 1% |
| Jamie | 10/10 | 3784 days | 1% |
| Juan Gomez | 10/10 | 3797 days | 1% |
| Zhang Li | 10/10 | 3887 days | 1% |
| Rawiri johnston | 8/10 | 3937 days | 1% |
| Saskia Luecke | 8/10 | 3960 days | 1% |
| Matt Betts | 10/10 | 3973 days | 1% |
| Erica b | 7/10 | 3998 days | 1% |
| melissa heng | 10/10 | 3998 days | 1% |
| Berni Hart | 8/10 | 4000 days | 1% |
| Robert Kappel | 10/10 | 4006 days | 1% |
| Jean-Claude Escutary | 7/10 | 4029 days | 1% |
| Stephanie Paton | 8/10 | 4077 days | 1% |
| Jan Rüegg | 9/10 | 4088 days | 1% |
| Thomas Blom | 10/10 | 4088 days | 1% |
| Bjorn Privat | 9/10 | 4099 days | 1% |
| Viki Ziemba | 9/10 | 4112 days | 0% |
| Bartlomiej Berger | 4/10 | 4124 days | 0% |
| Andreas Oetjen | 9/10 | 4125 days | 0% |
| Jay | 6/10 | 4133 days | 0% |
| tschavalon | 10/10 | 4180 days | 0% |
| Nikolas Gut | 9/10 | 4361 days | 0% |
| Charlotte Casey | 8/10 | 4390 days | 1% |
| Brita Topp | 7/10 | 4394 days | 1% |
| Mirjam Betschart | 9/10 | 4408 days | 1% |
| Luca Maria Willensrock | 9/10 | 4416 days | 1% |
| Sybille Willenbrock | 8/10 | 4416 days | 1% |
| Ene Pold | 10/10 | 4416 days | 1% |
| Bjoern | 10/10 | 4421 days | 1% |
| Viola | 10/10 | 4421 days | 1% |
| Henry Thiel | 5/10 | 4434 days | 1% |
| Andreas Zapke | 8/10 | 4450 days | 1% |
| Simone Pickert | 8/10 | 4451 days | 1% |
| Nora Zeitz | 10/10 | 4452 days | 1% |
| Evyatar Karni | 10/10 | 4456 days | 1% |
| GARRYBLOWER | 8/10 | 4484 days | 1% |
| Nigel & Annie Dale | 9/10 | 4514 days | 1% |
| Henrik Joshua | 8/10 | 4514 days | 1% |
| Brian | 9/10 | 4514 days | 1% |
| Sandy Goh | 7/10 | 4545 days | 1% |
| Team Kim&James | 8/10 | 4606 days | 1% |
| Grantygrant | 7/10 | 4728 days | 1% |
| Sylvia Klatt | 5/10 | 4728 days | 1% |
| Steve Maona | 9/10 | 4752 days | 1% |
| Billy Koichopolos | 10/10 | 4752 days | 1% |
| Gina Lisi | 10/10 | 4752 days | 1% |
| Jennifer Bramstad | 8/10 | 4758 days | 1% |
| Josefine Hedlund | 10/10 | 4758 days | 1% |
| Evelina Johansson | 9/10 | 4758 days | 1% |
| Sofia Anderson | 10/10 | 4758 days | 1% |
| annie johnson | 10/10 | 4759 days | 1% |
| Julian Roots | 8/10 | 4759 days | 1% |
| Philip Gibbons | 8/10 | 4787 days | 1% |
| Moni Sangoi | 8/10 | 4818 days | 1% |
| Alison Langley | 9/10 | 4831 days | 1% |
| M Natterser | 8/10 | 4837 days | 1% |
| Fred and Carin | 7/10 | 4838 days | 1% |
| Lydia Holleman | 8/10 | 4840 days | 1% |
| D Pieter | 8/10 | 4847 days | 1% |
| Kali Lohman | 8/10 | 4865 days | 1% |
| Jos Schieveen | 7/10 | 5103 days | 1% |
| Jurgen Joyce | 8/10 | 5116 days | 1% |
| Heath | 1/10 | 5120 days | 0% |
| Lucy Duffy | 10/10 | 5127 days | 1% |
| Robert & Bridget Holden | 7/10 | 5133 days | 1% |
| Rick Moth | 8/10 | 5133 days | 1% |
| Patrick Grant | 8/10 | 5134 days | 1% |
| Beat Kindler | 9/10 | 5136 days | 1% |
| Seth & Carla | 8/10 | 5138 days | 1% |
| Simon Fry | 7/10 | 5138 days | 1% |
| Peter Aertssen | 6/10 | 5139 days | 1% |
| Aoife Lillis | 8/10 | 5141 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5145 days | 1% |
| Barrie Corless | 9/10 | 5152 days | 1% |
| Dean | 9/10 | 5199 days | 1% |
| Laura McCusker | 9/10 | 5231 days | 1% |
| Melissa | 7/10 | 5429 days | 1% |
| Fontvieille | 10/10 | 5442 days | 1% |
| Thomas Klebensberger | 10/10 | 5455 days | 1% |
| Becky Edney | 9/10 | 5464 days | 1% |
| Gordon Agent | 7/10 | 5467 days | 1% |
| Sophie Burge | 8/10 | 5467 days | 1% |
| Mark Vass | 3/10 | 5475 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5476 days | 1% |
| Claire Colquhoun | 8/10 | 5477 days | 1% |
| Erin | 10/10 | 5481 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5481 days | 1% |
| Katherine Forward | 9/10 | 5484 days | 1% |
| Chris Ashton | 8/10 | 5484 days | 1% |
| Kai Eppink | 1/10 | 5488 days | 0% |
| Martin | 9/10 | 5488 days | 1% |
| Mike and Diane Baker | 10/10 | 5491 days | 1% |
| Nicolas | 5/10 | 5491 days | 1% |
| Matthys Kikke | 9/10 | 5494 days | 1% |
| Mike and Sue Clark | 10/10 | 5496 days | 1% |
| Flueckiger | 9/10 | 5499 days | 1% |
| Mark Aarts | 8/10 | 5509 days | 1% |
| Jane Hancock | 10/10 | 5513 days | 1% |
| Jochen | 7/10 | 5516 days | 1% |
| Doris Neuber | 9/10 | 5517 days | 1% |
| HarryS | 5/10 | 5610 days | 1% |
| Mary Van | 9/10 | 5671 days | 1% |
| nelliekaye | 6/10 | 5671 days | 1% |
| antrobdozer | 10/10 | 5702 days | 1% |
| susandicus | 10/10 | 5794 days | 1% |
| Peter and Hilda | 10/10 | 5824 days | 1% |
| Matthias & Ceristiane | 10/10 | 5842 days | 1% |
| Chris Bil | 8/10 | 5850 days | 1% |
| johnandgin | 8/10 | 5855 days | 1% |
| Angela | 10/10 | 5856 days | 1% |
| Sievers | 8/10 | 5858 days | 1% |
| Doris Resch | 10/10 | 5861 days | 1% |
| Rolf X | 9/10 | 5865 days | 1% |
| Mathias | 10/10 | 5870 days | 1% |
| Jamie | 8/10 | 5875 days | 1% |
| David Hobson | 7/10 | 5875 days | 1% |
| Loleit | 10/10 | 5876 days | 1% |
| Joel K | 9/10 | 5881 days | 1% |
| Petra Berrens | 9/10 | 5881 days | 1% |
| Luternauer | 10/10 | 5882 days | 1% |
| Jessica | 9/10 | 5888 days | 1% |
| marcoswi | 8/10 | 5889 days | 1% |
| Jonathan Angela | 7/10 | 5897 days | 1% |
| sophiep | 10/10 | 5929 days | 1% |
| chrish1 | 9/10 | 5945 days | 1% |
| katepat | 10/10 | 5945 days | 1% |
| Marshall | 3/10 | 5947 days | 0% |
| Casarotti Luana | 9/10 | 5957 days | 1% |
| eowyn2k | 7/10 | 5975 days | 1% |
| andriesk | 6/10 | 6071 days | 1% |
| SteveB | 10/10 | 6189 days | 1% |
| CarleyJ | 9/10 | 6223 days | 1% |
| Steven | 7/10 | 6223 days | 1% |
| VincentD | 5/10 | 6223 days | 1% |
| Debbie | 9/10 | 6231 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.18% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| … | … |
Balancing Adjustment
1.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.