Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
276 Valid Reviews
The Rainforest Retreat experience has a total of 281 reviews. There are 276 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 276 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
30% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.90% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.90% and is based on 276 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 276 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Amy Spring Wallis | 10/10 | 48 days | 100% |
| Jayne Wright | 7/10 | 140 days | 92% |
| John Bamforth | 9/10 | 171 days | 97% |
| Ian Mulrooney | 7/10 | 171 days | 92% |
| Kevin Izzadeen | 10/10 | 171 days | 98% |
| Kari Flanagan | 10/10 | 199 days | 98% |
| Andrew Lester | 4/10 | 199 days | 64% |
| Per Kindgren | 10/10 | 199 days | 98% |
| Dave Jordan | 9/10 | 199 days | 97% |
| cirefice bernard | 6/10 | 261 days | 83% |
| Rich | 7/10 | 382 days | 85% |
| Ch | 10/10 | 413 days | 90% |
| Danish Camper | 6/10 | 505 days | 74% |
| Elvis | 3/10 | 536 days | 46% |
| Joel Palage | 10/10 | 595 days | 80% |
| Sophie | 5/10 | 626 days | 59% |
| Mladen Savov | 9/10 | 626 days | 77% |
| Jen | 10/10 | 656 days | 76% |
| Walvins | 10/10 | 716 days | 71% |
| Dean | 10/10 | 747 days | 68% |
| Mike Fricker | 9/10 | 870 days | 56% |
| Unhappy camper | 8/10 | 870 days | 56% |
| Joe | 10/10 | 992 days | 45% |
| Jimothyhike | 10/10 | 1082 days | 36% |
| Chloe | 10/10 | 1082 days | 36% |
| 小B | 8/10 | 1236 days | 24% |
| Matt Olejniczak | 7/10 | 1267 days | 21% |
| Lieke | 8/10 | 1295 days | 21% |
| Juju | 10/10 | 1326 days | 19% |
| Hannah and Matthew | 9/10 | 1478 days | 12% |
| Lucy on the move | 10/10 | 1539 days | 10% |
| Darrell | 8/10 | 1632 days | 7% |
| Shushan | 8/10 | 1935 days | 5% |
| Karthik | 10/10 | 1966 days | 5% |
| Emma | 10/10 | 1997 days | 5% |
| Ellie Richards | 10/10 | 1997 days | 5% |
| Seh | 9/10 | 2056 days | 4% |
| Rach | 8/10 | 2117 days | 4% |
| Teesh K | 10/10 | 2117 days | 4% |
| Hayden | 9/10 | 2148 days | 4% |
| Gemma | 9/10 | 2148 days | 4% |
| Joe Johnson | 9/10 | 2148 days | 4% |
| Ying | 9/10 | 2148 days | 4% |
| Cam | 10/10 | 2177 days | 4% |
| Emma Manson | 9/10 | 2208 days | 4% |
| Sandy | 10/10 | 2239 days | 4% |
| David | 10/10 | 2269 days | 4% |
| Philip | 8/10 | 2300 days | 4% |
| Kerry | 10/10 | 2362 days | 4% |
| Maria | 6/10 | 2362 days | 3% |
| Just a guy | 10/10 | 2362 days | 4% |
| Anna-Lena | 8/10 | 2422 days | 4% |
| Peter | 10/10 | 2422 days | 4% |
| Inge and Tonnie | 7/10 | 2453 days | 3% |
| A&E | 10/10 | 2483 days | 4% |
| Jeff | 8/10 | 2483 days | 4% |
| Olivia | 7/10 | 2483 days | 3% |
| Adam | 9/10 | 2514 days | 4% |
| Erin | 10/10 | 2605 days | 3% |
| Le Na | 10/10 | 2635 days | 3% |
| El and Josh | 9/10 | 2635 days | 3% |
| Mariette | 1/10 | 2666 days | 1% |
| Kate | 10/10 | 2666 days | 3% |
| Kelly Linn | 8/10 | 2697 days | 3% |
| Maggie | 9/10 | 2697 days | 3% |
| Luke Thomson | 5/10 | 2728 days | 2% |
| Tash & Laura | 8/10 | 2756 days | 3% |
| Jacqui | 9/10 | 2787 days | 3% |
| Sascha Koch | 3/10 | 2787 days | 2% |
| Liz | 8/10 | 2787 days | 3% |
| Heather Abbott | 7/10 | 2787 days | 3% |
| Paula G | 9/10 | 2818 days | 3% |
| Rick | 8/10 | 2818 days | 3% |
| ian kennedy | 8/10 | 2848 days | 3% |
| Jordan & Jazlyn | 9/10 | 2848 days | 3% |
| Julia Thompson | 10/10 | 2848 days | 3% |
| Mike Fricker | 9/10 | 2879 days | 3% |
| Claudia | 10/10 | 2908 days | 3% |
| Rachel | 8/10 | 2908 days | 3% |
| Scooper | 7/10 | 2908 days | 3% |
| Cédric | 10/10 | 2939 days | 3% |
| Cho | 10/10 | 2939 days | 3% |
| Louis | 7/10 | 2970 days | 2% |
| Eb Brough | 9/10 | 2970 days | 3% |
| Esther | 9/10 | 3000 days | 3% |
| Ella | 9/10 | 3031 days | 3% |
| Bex & Jake | 10/10 | 3031 days | 3% |
| Florian | 10/10 | 3062 days | 3% |
| Christina | 9/10 | 3062 days | 2% |
| Benn | 7/10 | 3093 days | 2% |
| Nat | 7/10 | 3093 days | 2% |
| Laura | 4/10 | 3120 days | 2% |
| Robert Wilkinson | 9/10 | 3120 days | 2% |
| Michael Gooch | 8/10 | 3120 days | 2% |
| Michael Jayaranjan | 10/10 | 3124 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3149 days | 2% |
| Eversons | 5/10 | 3152 days | 2% |
| Guinnifer Fuld | 8/10 | 3173 days | 2% |
| Sarah Atkinson | 9/10 | 3182 days | 2% |
| Luke Pearce | 9/10 | 3207 days | 2% |
| Kevin Thom | 10/10 | 3210 days | 2% |
| Samantha Brewin | 6/10 | 3224 days | 2% |
| Jasmine Andrew | 8/10 | 3228 days | 2% |
| Phil and Mel Rowson | 9/10 | 3232 days | 2% |
| S H | 10/10 | 3243 days | 2% |
| Vanessa Stubbs | 7/10 | 3269 days | 2% |
| Geoff Steele | 9/10 | 3273 days | 2% |
| Bernhard Roth | 10/10 | 3280 days | 2% |
| Javier Mimbrera | 8/10 | 3304 days | 2% |
| Sascha Wolff | 3/10 | 3390 days | 1% |
| Nick Lawson | 7/10 | 3416 days | 2% |
| Ian Ling | 10/10 | 3426 days | 2% |
| Belinda Clarke | 9/10 | 3431 days | 2% |
| Laura Kudo | 7/10 | 3438 days | 2% |
| Lars Peter Morling | 5/10 | 3448 days | 1% |
| Kerry Lee | 9/10 | 3457 days | 2% |
| Ceezer Bakker | 3/10 | 3466 days | 1% |
| Erich Brueggermann | 9/10 | 3481 days | 2% |
| Flrent | 9/10 | 3510 days | 1% |
| Victoria Strong | 6/10 | 3515 days | 1% |
| René Birchler | 9/10 | 3547 days | 2% |
| Shelley Warkentin | 6/10 | 3547 days | 1% |
| Joanne Woo | 9/10 | 3577 days | 1% |
| S Webb | 5/10 | 3577 days | 1% |
| Rubenas abidin | 10/10 | 3598 days | 1% |
| Chris | 7/10 | 3608 days | 1% |
| Rachel Chandler | 8/10 | 3636 days | 1% |
| Chloe Cox | 9/10 | 3697 days | 1% |
| Rosemary Roche | 10/10 | 3700 days | 1% |
| Shay | 10/10 | 3700 days | 1% |
| David Elliott | 8/10 | 3791 days | 1% |
| Caleigh | 10/10 | 3805 days | 1% |
| Alex Macdonald | 5/10 | 3851 days | 1% |
| Ian Robb | 7/10 | 3852 days | 1% |
| Clint waters | 9/10 | 3882 days | 1% |
| Paul Read | 6/10 | 3882 days | 1% |
| Jacqui Deans | 9/10 | 3882 days | 1% |
| Matt Lohmeyer | 8/10 | 3882 days | 1% |
| Jennifer Northey | 10/10 | 3882 days | 1% |
| James Whitehead | 7/10 | 3885 days | 1% |
| David From Switzerland | 8/10 | 3904 days | 1% |
| Richard Kirby | 9/10 | 3913 days | 1% |
| Jamie | 10/10 | 3943 days | 1% |
| Juan Gomez | 10/10 | 3957 days | 1% |
| Zhang Li | 10/10 | 4046 days | 1% |
| Rawiri johnston | 8/10 | 4096 days | 0% |
| Saskia Luecke | 8/10 | 4119 days | 0% |
| Matt Betts | 10/10 | 4132 days | 0% |
| Erica b | 7/10 | 4157 days | 0% |
| melissa heng | 10/10 | 4157 days | 0% |
| Berni Hart | 8/10 | 4160 days | 0% |
| Robert Kappel | 10/10 | 4166 days | 0% |
| Jean-Claude Escutary | 7/10 | 4189 days | 0% |
| Stephanie Paton | 8/10 | 4237 days | 0% |
| Jan Rüegg | 9/10 | 4247 days | 0% |
| Thomas Blom | 10/10 | 4247 days | 0% |
| Bjorn Privat | 9/10 | 4259 days | 0% |
| Viki Ziemba | 9/10 | 4272 days | 0% |
| Bartlomiej Berger | 4/10 | 4284 days | 0% |
| Andreas Oetjen | 9/10 | 4285 days | 0% |
| Jay | 6/10 | 4293 days | 0% |
| tschavalon | 10/10 | 4339 days | 0% |
| Nikolas Gut | 9/10 | 4521 days | 1% |
| Charlotte Casey | 8/10 | 4550 days | 1% |
| Brita Topp | 7/10 | 4554 days | 1% |
| Mirjam Betschart | 9/10 | 4568 days | 1% |
| Luca Maria Willensrock | 9/10 | 4576 days | 1% |
| Sybille Willenbrock | 8/10 | 4576 days | 1% |
| Ene Pold | 10/10 | 4576 days | 1% |
| Bjoern | 10/10 | 4581 days | 1% |
| Viola | 10/10 | 4581 days | 1% |
| Henry Thiel | 5/10 | 4594 days | 1% |
| Andreas Zapke | 8/10 | 4610 days | 1% |
| Simone Pickert | 8/10 | 4611 days | 1% |
| Nora Zeitz | 10/10 | 4612 days | 1% |
| Evyatar Karni | 10/10 | 4616 days | 1% |
| GARRYBLOWER | 8/10 | 4644 days | 1% |
| Nigel & Annie Dale | 9/10 | 4674 days | 1% |
| Henrik Joshua | 8/10 | 4674 days | 1% |
| Brian | 9/10 | 4674 days | 1% |
| Sandy Goh | 7/10 | 4705 days | 1% |
| Team Kim&James | 8/10 | 4765 days | 1% |
| Grantygrant | 7/10 | 4888 days | 1% |
| Sylvia Klatt | 5/10 | 4888 days | 1% |
| Steve Maona | 9/10 | 4912 days | 1% |
| Billy Koichopolos | 10/10 | 4912 days | 1% |
| Gina Lisi | 10/10 | 4912 days | 1% |
| Jennifer Bramstad | 8/10 | 4918 days | 1% |
| Josefine Hedlund | 10/10 | 4918 days | 1% |
| Evelina Johansson | 9/10 | 4918 days | 1% |
| Sofia Anderson | 10/10 | 4918 days | 1% |
| annie johnson | 10/10 | 4919 days | 1% |
| Julian Roots | 8/10 | 4919 days | 1% |
| Philip Gibbons | 8/10 | 4947 days | 1% |
| Moni Sangoi | 8/10 | 4978 days | 1% |
| Alison Langley | 9/10 | 4991 days | 1% |
| M Natterser | 8/10 | 4997 days | 1% |
| Fred and Carin | 7/10 | 4998 days | 1% |
| Lydia Holleman | 8/10 | 5000 days | 1% |
| D Pieter | 8/10 | 5007 days | 1% |
| Kali Lohman | 8/10 | 5025 days | 1% |
| Jos Schieveen | 7/10 | 5263 days | 1% |
| Jurgen Joyce | 8/10 | 5276 days | 1% |
| Heath | 1/10 | 5280 days | 0% |
| Lucy Duffy | 10/10 | 5287 days | 1% |
| Robert & Bridget Holden | 7/10 | 5293 days | 1% |
| Rick Moth | 8/10 | 5293 days | 1% |
| Patrick Grant | 8/10 | 5294 days | 1% |
| Beat Kindler | 9/10 | 5296 days | 1% |
| Seth & Carla | 8/10 | 5298 days | 1% |
| Simon Fry | 7/10 | 5298 days | 1% |
| Peter Aertssen | 6/10 | 5299 days | 1% |
| Aoife Lillis | 8/10 | 5301 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5305 days | 1% |
| Barrie Corless | 9/10 | 5312 days | 1% |
| Dean | 9/10 | 5359 days | 1% |
| Laura McCusker | 9/10 | 5391 days | 1% |
| Melissa | 7/10 | 5588 days | 1% |
| Fontvieille | 10/10 | 5601 days | 1% |
| Thomas Klebensberger | 10/10 | 5614 days | 1% |
| Becky Edney | 9/10 | 5624 days | 1% |
| Gordon Agent | 7/10 | 5627 days | 1% |
| Sophie Burge | 8/10 | 5627 days | 1% |
| Mark Vass | 3/10 | 5635 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5636 days | 1% |
| Claire Colquhoun | 8/10 | 5637 days | 1% |
| Erin | 10/10 | 5641 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5641 days | 1% |
| Katherine Forward | 9/10 | 5644 days | 1% |
| Chris Ashton | 8/10 | 5644 days | 1% |
| Kai Eppink | 1/10 | 5648 days | 0% |
| Martin | 9/10 | 5648 days | 1% |
| Mike and Diane Baker | 10/10 | 5651 days | 1% |
| Nicolas | 5/10 | 5651 days | 1% |
| Matthys Kikke | 9/10 | 5654 days | 1% |
| Mike and Sue Clark | 10/10 | 5656 days | 1% |
| Flueckiger | 9/10 | 5659 days | 1% |
| Mark Aarts | 8/10 | 5669 days | 1% |
| Jane Hancock | 10/10 | 5673 days | 1% |
| Jochen | 7/10 | 5676 days | 1% |
| Doris Neuber | 9/10 | 5677 days | 1% |
| HarryS | 5/10 | 5770 days | 1% |
| Mary Van | 9/10 | 5830 days | 1% |
| nelliekaye | 6/10 | 5830 days | 1% |
| antrobdozer | 10/10 | 5861 days | 1% |
| susandicus | 10/10 | 5953 days | 1% |
| Peter and Hilda | 10/10 | 5984 days | 1% |
| Matthias & Ceristiane | 10/10 | 6002 days | 1% |
| Chris Bil | 8/10 | 6010 days | 1% |
| johnandgin | 8/10 | 6015 days | 1% |
| Angela | 10/10 | 6016 days | 1% |
| Sievers | 8/10 | 6018 days | 1% |
| Doris Resch | 10/10 | 6021 days | 1% |
| Rolf X | 9/10 | 6025 days | 1% |
| Mathias | 10/10 | 6030 days | 1% |
| Jamie | 8/10 | 6035 days | 1% |
| David Hobson | 7/10 | 6035 days | 1% |
| Loleit | 10/10 | 6036 days | 1% |
| Joel K | 9/10 | 6041 days | 1% |
| Petra Berrens | 9/10 | 6041 days | 1% |
| Luternauer | 10/10 | 6042 days | 1% |
| Jessica | 9/10 | 6048 days | 1% |
| marcoswi | 8/10 | 6049 days | 1% |
| Jonathan Angela | 7/10 | 6057 days | 1% |
| sophiep | 10/10 | 6089 days | 1% |
| chrish1 | 9/10 | 6105 days | 1% |
| katepat | 10/10 | 6105 days | 1% |
| Marshall | 3/10 | 6107 days | 0% |
| Casarotti Luana | 9/10 | 6117 days | 1% |
| eowyn2k | 7/10 | 6135 days | 1% |
| andriesk | 6/10 | 6230 days | 1% |
| SteveB | 10/10 | 6349 days | 1% |
| CarleyJ | 9/10 | 6383 days | 1% |
| Steven | 7/10 | 6383 days | 1% |
| VincentD | 5/10 | 6383 days | 1% |
| Debbie | 9/10 | 6391 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 111 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 20 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 17 | -0.20% |
| 18 | -0.21% |
| 19 | -0.22% |
| 20 | -0.23% |
| 21 | -0.25% |
| 22 | -0.26% |
| 23 | -0.27% |
| … | … |
Balancing Adjustment
1.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.