Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
266 Valid Reviews
The Rainforest Retreat experience has a total of 271 reviews. There are 266 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 266 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 31 |
|
12% |
| 6/10 | 11 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.93% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.93% and is based on 266 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 266 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 7/10 | 126 days | 94% |
| Ch | 10/10 | 157 days | 100% |
| Danish Camper | 6/10 | 248 days | 84% |
| Elvis | 3/10 | 279 days | 53% |
| Joel Palage | 10/10 | 338 days | 95% |
| Sophie | 5/10 | 369 days | 71% |
| Mladen Savov | 9/10 | 369 days | 93% |
| Jen | 10/10 | 399 days | 92% |
| Walvins | 10/10 | 460 days | 89% |
| Dean | 10/10 | 491 days | 87% |
| Mike Fricker | 9/10 | 613 days | 79% |
| Unhappy camper | 8/10 | 613 days | 78% |
| Joe | 10/10 | 735 days | 70% |
| Jimothyhike | 10/10 | 826 days | 62% |
| Chloe | 10/10 | 826 days | 62% |
| 小B | 8/10 | 979 days | 46% |
| Matt Olejniczak | 7/10 | 1010 days | 40% |
| Lieke | 8/10 | 1038 days | 40% |
| Juju | 10/10 | 1069 days | 38% |
| Hannah and Matthew | 9/10 | 1222 days | 26% |
| Lucy on the move | 10/10 | 1283 days | 22% |
| Darrell | 8/10 | 1375 days | 16% |
| Shushan | 8/10 | 1679 days | 6% |
| Karthik | 10/10 | 1709 days | 6% |
| Emma | 10/10 | 1740 days | 5% |
| Ellie Richards | 10/10 | 1740 days | 5% |
| Seh | 9/10 | 1799 days | 5% |
| Rach | 8/10 | 1860 days | 5% |
| Teesh K | 10/10 | 1860 days | 5% |
| Hayden | 9/10 | 1891 days | 5% |
| Gemma | 9/10 | 1891 days | 5% |
| Joe Johnson | 9/10 | 1891 days | 5% |
| Ying | 9/10 | 1891 days | 5% |
| Cam | 10/10 | 1921 days | 5% |
| Emma Manson | 9/10 | 1952 days | 5% |
| Sandy | 10/10 | 1983 days | 5% |
| David | 10/10 | 2013 days | 5% |
| Philip | 8/10 | 2044 days | 5% |
| Kerry | 10/10 | 2105 days | 4% |
| Maria | 6/10 | 2105 days | 4% |
| Just a guy | 10/10 | 2105 days | 4% |
| Anna-Lena | 8/10 | 2165 days | 4% |
| Peter | 10/10 | 2165 days | 4% |
| Inge and Tonnie | 7/10 | 2196 days | 4% |
| A&E | 10/10 | 2226 days | 4% |
| Jeff | 8/10 | 2226 days | 4% |
| Olivia | 7/10 | 2226 days | 4% |
| Adam | 9/10 | 2257 days | 4% |
| Erin | 10/10 | 2349 days | 4% |
| Le Na | 10/10 | 2379 days | 4% |
| El and Josh | 9/10 | 2379 days | 4% |
| Mariette | 1/10 | 2410 days | 2% |
| Kate | 10/10 | 2410 days | 4% |
| Kelly Linn | 8/10 | 2440 days | 4% |
| Maggie | 9/10 | 2440 days | 4% |
| Luke Thomson | 5/10 | 2471 days | 3% |
| Tash & Laura | 8/10 | 2499 days | 4% |
| Jacqui | 9/10 | 2530 days | 4% |
| Sascha Koch | 3/10 | 2530 days | 2% |
| Liz | 8/10 | 2530 days | 4% |
| Heather Abbott | 7/10 | 2530 days | 3% |
| Paula G | 9/10 | 2561 days | 4% |
| Rick | 8/10 | 2561 days | 3% |
| ian kennedy | 8/10 | 2591 days | 3% |
| Jordan & Jazlyn | 9/10 | 2591 days | 3% |
| Julia Thompson | 10/10 | 2591 days | 4% |
| Mike Fricker | 9/10 | 2622 days | 3% |
| Claudia | 10/10 | 2652 days | 3% |
| Rachel | 8/10 | 2652 days | 3% |
| Scooper | 7/10 | 2652 days | 3% |
| Cédric | 10/10 | 2683 days | 3% |
| Cho | 10/10 | 2683 days | 3% |
| Louis | 7/10 | 2714 days | 3% |
| Eb Brough | 9/10 | 2714 days | 3% |
| Esther | 9/10 | 2744 days | 3% |
| Ella | 9/10 | 2775 days | 3% |
| Bex & Jake | 10/10 | 2775 days | 3% |
| Florian | 10/10 | 2805 days | 3% |
| Christina | 9/10 | 2805 days | 3% |
| Benn | 7/10 | 2836 days | 3% |
| Nat | 7/10 | 2836 days | 3% |
| Laura | 4/10 | 2864 days | 2% |
| Robert Wilkinson | 9/10 | 2864 days | 3% |
| Michael Gooch | 8/10 | 2864 days | 3% |
| Michael Jayaranjan | 10/10 | 2867 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2892 days | 3% |
| Eversons | 5/10 | 2895 days | 2% |
| Guinnifer Fuld | 8/10 | 2916 days | 3% |
| Sarah Atkinson | 9/10 | 2926 days | 3% |
| Luke Pearce | 9/10 | 2950 days | 3% |
| Kevin Thom | 10/10 | 2953 days | 3% |
| Samantha Brewin | 6/10 | 2967 days | 2% |
| Jasmine Andrew | 8/10 | 2971 days | 3% |
| Phil and Mel Rowson | 9/10 | 2975 days | 3% |
| S H | 10/10 | 2987 days | 3% |
| Vanessa Stubbs | 7/10 | 3013 days | 2% |
| Geoff Steele | 9/10 | 3017 days | 3% |
| Bernhard Roth | 10/10 | 3024 days | 3% |
| Javier Mimbrera | 8/10 | 3048 days | 3% |
| Sascha Wolff | 3/10 | 3134 days | 1% |
| Nick Lawson | 7/10 | 3160 days | 2% |
| Ian Ling | 10/10 | 3170 days | 2% |
| Belinda Clarke | 9/10 | 3174 days | 2% |
| Laura Kudo | 7/10 | 3181 days | 2% |
| Lars Peter Morling | 5/10 | 3191 days | 2% |
| Kerry Lee | 9/10 | 3200 days | 2% |
| Ceezer Bakker | 3/10 | 3209 days | 1% |
| Erich Brueggermann | 9/10 | 3224 days | 2% |
| Flrent | 9/10 | 3253 days | 2% |
| Victoria Strong | 6/10 | 3258 days | 2% |
| René Birchler | 9/10 | 3291 days | 2% |
| Shelley Warkentin | 6/10 | 3291 days | 2% |
| Joanne Woo | 9/10 | 3321 days | 2% |
| S Webb | 5/10 | 3321 days | 2% |
| Rubenas abidin | 10/10 | 3341 days | 2% |
| Chris | 7/10 | 3352 days | 2% |
| Rachel Chandler | 8/10 | 3380 days | 2% |
| Chloe Cox | 9/10 | 3441 days | 2% |
| Rosemary Roche | 10/10 | 3444 days | 2% |
| Shay | 10/10 | 3444 days | 2% |
| David Elliott | 8/10 | 3535 days | 2% |
| Caleigh | 10/10 | 3548 days | 1% |
| Alex Macdonald | 5/10 | 3595 days | 1% |
| Ian Robb | 7/10 | 3595 days | 1% |
| Clint waters | 9/10 | 3626 days | 1% |
| Paul Read | 6/10 | 3626 days | 1% |
| Jacqui Deans | 9/10 | 3626 days | 1% |
| Matt Lohmeyer | 8/10 | 3626 days | 1% |
| Jennifer Northey | 10/10 | 3626 days | 1% |
| James Whitehead | 7/10 | 3628 days | 1% |
| David From Switzerland | 8/10 | 3647 days | 1% |
| Richard Kirby | 9/10 | 3657 days | 1% |
| Jamie | 10/10 | 3687 days | 1% |
| Juan Gomez | 10/10 | 3700 days | 1% |
| Zhang Li | 10/10 | 3790 days | 1% |
| Rawiri johnston | 8/10 | 3840 days | 1% |
| Saskia Luecke | 8/10 | 3863 days | 1% |
| Matt Betts | 10/10 | 3876 days | 1% |
| Erica b | 7/10 | 3901 days | 1% |
| melissa heng | 10/10 | 3901 days | 1% |
| Berni Hart | 8/10 | 3903 days | 1% |
| Robert Kappel | 10/10 | 3909 days | 1% |
| Jean-Claude Escutary | 7/10 | 3932 days | 1% |
| Stephanie Paton | 8/10 | 3980 days | 1% |
| Jan Rüegg | 9/10 | 3991 days | 1% |
| Thomas Blom | 10/10 | 3991 days | 1% |
| Bjorn Privat | 9/10 | 4002 days | 1% |
| Viki Ziemba | 9/10 | 4015 days | 1% |
| Bartlomiej Berger | 4/10 | 4027 days | 0% |
| Andreas Oetjen | 9/10 | 4028 days | 1% |
| Jay | 6/10 | 4036 days | 0% |
| tschavalon | 10/10 | 4083 days | 1% |
| Nikolas Gut | 9/10 | 4264 days | 0% |
| Charlotte Casey | 8/10 | 4293 days | 0% |
| Brita Topp | 7/10 | 4297 days | 0% |
| Mirjam Betschart | 9/10 | 4311 days | 0% |
| Luca Maria Willensrock | 9/10 | 4319 days | 0% |
| Sybille Willenbrock | 8/10 | 4319 days | 0% |
| Ene Pold | 10/10 | 4319 days | 0% |
| Bjoern | 10/10 | 4324 days | 0% |
| Viola | 10/10 | 4324 days | 0% |
| Henry Thiel | 5/10 | 4337 days | 0% |
| Andreas Zapke | 8/10 | 4353 days | 0% |
| Simone Pickert | 8/10 | 4354 days | 0% |
| Nora Zeitz | 10/10 | 4355 days | 0% |
| Evyatar Karni | 10/10 | 4359 days | 0% |
| GARRYBLOWER | 8/10 | 4387 days | 1% |
| Nigel & Annie Dale | 9/10 | 4417 days | 1% |
| Henrik Joshua | 8/10 | 4417 days | 1% |
| Brian | 9/10 | 4417 days | 1% |
| Sandy Goh | 7/10 | 4448 days | 1% |
| Team Kim&James | 8/10 | 4509 days | 1% |
| Grantygrant | 7/10 | 4631 days | 1% |
| Sylvia Klatt | 5/10 | 4631 days | 1% |
| Steve Maona | 9/10 | 4655 days | 1% |
| Billy Koichopolos | 10/10 | 4655 days | 1% |
| Gina Lisi | 10/10 | 4655 days | 1% |
| Jennifer Bramstad | 8/10 | 4661 days | 1% |
| Josefine Hedlund | 10/10 | 4661 days | 1% |
| Evelina Johansson | 9/10 | 4661 days | 1% |
| Sofia Anderson | 10/10 | 4661 days | 1% |
| annie johnson | 10/10 | 4662 days | 1% |
| Julian Roots | 8/10 | 4662 days | 1% |
| Philip Gibbons | 8/10 | 4690 days | 1% |
| Moni Sangoi | 8/10 | 4721 days | 1% |
| Alison Langley | 9/10 | 4734 days | 1% |
| M Natterser | 8/10 | 4740 days | 1% |
| Fred and Carin | 7/10 | 4741 days | 1% |
| Lydia Holleman | 8/10 | 4743 days | 1% |
| D Pieter | 8/10 | 4750 days | 1% |
| Kali Lohman | 8/10 | 4768 days | 1% |
| Jos Schieveen | 7/10 | 5006 days | 1% |
| Jurgen Joyce | 8/10 | 5019 days | 1% |
| Heath | 1/10 | 5023 days | 0% |
| Lucy Duffy | 10/10 | 5030 days | 1% |
| Robert & Bridget Holden | 7/10 | 5036 days | 1% |
| Rick Moth | 8/10 | 5036 days | 1% |
| Patrick Grant | 8/10 | 5037 days | 1% |
| Beat Kindler | 9/10 | 5039 days | 1% |
| Seth & Carla | 8/10 | 5041 days | 1% |
| Simon Fry | 7/10 | 5041 days | 1% |
| Peter Aertssen | 6/10 | 5042 days | 1% |
| Aoife Lillis | 8/10 | 5044 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5048 days | 1% |
| Barrie Corless | 9/10 | 5055 days | 1% |
| Dean | 9/10 | 5102 days | 1% |
| Laura McCusker | 9/10 | 5134 days | 1% |
| Melissa | 7/10 | 5332 days | 1% |
| Fontvieille | 10/10 | 5345 days | 1% |
| Thomas Klebensberger | 10/10 | 5358 days | 1% |
| Becky Edney | 9/10 | 5367 days | 1% |
| Gordon Agent | 7/10 | 5370 days | 1% |
| Sophie Burge | 8/10 | 5370 days | 1% |
| Mark Vass | 3/10 | 5378 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5379 days | 1% |
| Claire Colquhoun | 8/10 | 5380 days | 1% |
| Erin | 10/10 | 5384 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5384 days | 1% |
| Katherine Forward | 9/10 | 5387 days | 1% |
| Chris Ashton | 8/10 | 5387 days | 1% |
| Kai Eppink | 1/10 | 5391 days | 0% |
| Martin | 9/10 | 5391 days | 1% |
| Mike and Diane Baker | 10/10 | 5394 days | 1% |
| Nicolas | 5/10 | 5394 days | 1% |
| Matthys Kikke | 9/10 | 5397 days | 1% |
| Mike and Sue Clark | 10/10 | 5399 days | 1% |
| Flueckiger | 9/10 | 5402 days | 1% |
| Mark Aarts | 8/10 | 5412 days | 1% |
| Jane Hancock | 10/10 | 5416 days | 1% |
| Jochen | 7/10 | 5419 days | 1% |
| Doris Neuber | 9/10 | 5420 days | 1% |
| HarryS | 5/10 | 5513 days | 1% |
| Mary Van | 9/10 | 5574 days | 1% |
| nelliekaye | 6/10 | 5574 days | 1% |
| antrobdozer | 10/10 | 5605 days | 1% |
| susandicus | 10/10 | 5697 days | 1% |
| Peter and Hilda | 10/10 | 5727 days | 1% |
| Matthias & Ceristiane | 10/10 | 5745 days | 1% |
| Chris Bil | 8/10 | 5753 days | 1% |
| johnandgin | 8/10 | 5758 days | 1% |
| Angela | 10/10 | 5759 days | 1% |
| Sievers | 8/10 | 5761 days | 1% |
| Doris Resch | 10/10 | 5764 days | 1% |
| Rolf X | 9/10 | 5768 days | 1% |
| Mathias | 10/10 | 5773 days | 1% |
| Jamie | 8/10 | 5778 days | 1% |
| David Hobson | 7/10 | 5778 days | 1% |
| Loleit | 10/10 | 5779 days | 1% |
| Joel K | 9/10 | 5784 days | 1% |
| Petra Berrens | 9/10 | 5784 days | 1% |
| Luternauer | 10/10 | 5785 days | 1% |
| Jessica | 9/10 | 5791 days | 1% |
| marcoswi | 8/10 | 5792 days | 1% |
| Jonathan Angela | 7/10 | 5800 days | 1% |
| sophiep | 10/10 | 5832 days | 1% |
| chrish1 | 9/10 | 5848 days | 1% |
| katepat | 10/10 | 5848 days | 1% |
| Marshall | 3/10 | 5850 days | 0% |
| Casarotti Luana | 9/10 | 5860 days | 1% |
| eowyn2k | 7/10 | 5878 days | 1% |
| andriesk | 6/10 | 5974 days | 1% |
| SteveB | 10/10 | 6092 days | 1% |
| CarleyJ | 9/10 | 6126 days | 1% |
| Steven | 7/10 | 6126 days | 1% |
| VincentD | 5/10 | 6126 days | 1% |
| Debbie | 9/10 | 6134 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 103 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 100 | -2.04% |
| 101 | -2.06% |
| 102 | -2.08% |
| 103 | -2.10% |
| 104 | -2.12% |
| 105 | -2.14% |
| 106 | -2.16% |
| … | … |
Balancing Adjustment
2.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.