Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
275 Valid Reviews
The Rainforest Retreat experience has a total of 281 reviews. There are 275 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 275 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.84% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.84% and is based on 275 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 275 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jayne Wright | 7/10 | 120 days | 94% |
| John Bamforth | 9/10 | 151 days | 99% |
| Ian Mulrooney | 7/10 | 151 days | 93% |
| Kevin Izzadeen | 10/10 | 151 days | 100% |
| Kari Flanagan | 10/10 | 179 days | 99% |
| Andrew Lester | 4/10 | 179 days | 65% |
| Per Kindgren | 10/10 | 179 days | 99% |
| Dave Jordan | 9/10 | 179 days | 98% |
| cirefice bernard | 6/10 | 241 days | 84% |
| Rich | 7/10 | 363 days | 87% |
| Ch | 10/10 | 394 days | 92% |
| Danish Camper | 6/10 | 485 days | 76% |
| Elvis | 3/10 | 516 days | 47% |
| Joel Palage | 10/10 | 575 days | 82% |
| Sophie | 5/10 | 606 days | 61% |
| Mladen Savov | 9/10 | 606 days | 79% |
| Jen | 10/10 | 636 days | 78% |
| Walvins | 10/10 | 697 days | 73% |
| Dean | 10/10 | 728 days | 71% |
| Mike Fricker | 9/10 | 850 days | 59% |
| Unhappy camper | 8/10 | 850 days | 58% |
| Joe | 10/10 | 972 days | 47% |
| Jimothyhike | 10/10 | 1063 days | 39% |
| Chloe | 10/10 | 1063 days | 39% |
| 小B | 8/10 | 1216 days | 26% |
| Matt Olejniczak | 7/10 | 1247 days | 23% |
| Lieke | 8/10 | 1275 days | 22% |
| Juju | 10/10 | 1306 days | 21% |
| Hannah and Matthew | 9/10 | 1459 days | 13% |
| Lucy on the move | 10/10 | 1520 days | 10% |
| Darrell | 8/10 | 1612 days | 7% |
| Shushan | 8/10 | 1916 days | 5% |
| Karthik | 10/10 | 1946 days | 5% |
| Emma | 10/10 | 1977 days | 5% |
| Ellie Richards | 10/10 | 1977 days | 5% |
| Seh | 9/10 | 2036 days | 4% |
| Rach | 8/10 | 2097 days | 4% |
| Teesh K | 10/10 | 2097 days | 4% |
| Hayden | 9/10 | 2128 days | 4% |
| Gemma | 9/10 | 2128 days | 4% |
| Joe Johnson | 9/10 | 2128 days | 4% |
| Ying | 9/10 | 2128 days | 4% |
| Cam | 10/10 | 2158 days | 4% |
| Emma Manson | 9/10 | 2189 days | 4% |
| Sandy | 10/10 | 2220 days | 4% |
| David | 10/10 | 2250 days | 4% |
| Philip | 8/10 | 2281 days | 4% |
| Kerry | 10/10 | 2342 days | 4% |
| Maria | 6/10 | 2342 days | 3% |
| Just a guy | 10/10 | 2342 days | 4% |
| Anna-Lena | 8/10 | 2402 days | 4% |
| Peter | 10/10 | 2402 days | 4% |
| Inge and Tonnie | 7/10 | 2433 days | 3% |
| A&E | 10/10 | 2463 days | 4% |
| Jeff | 8/10 | 2463 days | 4% |
| Olivia | 7/10 | 2463 days | 3% |
| Adam | 9/10 | 2494 days | 4% |
| Erin | 10/10 | 2586 days | 3% |
| Le Na | 10/10 | 2616 days | 3% |
| El and Josh | 9/10 | 2616 days | 3% |
| Mariette | 1/10 | 2647 days | 1% |
| Kate | 10/10 | 2647 days | 3% |
| Kelly Linn | 8/10 | 2677 days | 3% |
| Maggie | 9/10 | 2677 days | 3% |
| Luke Thomson | 5/10 | 2708 days | 2% |
| Tash & Laura | 8/10 | 2736 days | 3% |
| Jacqui | 9/10 | 2767 days | 3% |
| Sascha Koch | 3/10 | 2767 days | 2% |
| Liz | 8/10 | 2767 days | 3% |
| Heather Abbott | 7/10 | 2767 days | 3% |
| Paula G | 9/10 | 2798 days | 3% |
| Rick | 8/10 | 2798 days | 3% |
| ian kennedy | 8/10 | 2828 days | 3% |
| Jordan & Jazlyn | 9/10 | 2828 days | 3% |
| Julia Thompson | 10/10 | 2828 days | 3% |
| Mike Fricker | 9/10 | 2859 days | 3% |
| Claudia | 10/10 | 2889 days | 3% |
| Rachel | 8/10 | 2889 days | 3% |
| Scooper | 7/10 | 2889 days | 3% |
| Cédric | 10/10 | 2920 days | 3% |
| Cho | 10/10 | 2920 days | 3% |
| Louis | 7/10 | 2951 days | 3% |
| Eb Brough | 9/10 | 2951 days | 3% |
| Esther | 9/10 | 2981 days | 3% |
| Ella | 9/10 | 3012 days | 3% |
| Bex & Jake | 10/10 | 3012 days | 3% |
| Florian | 10/10 | 3042 days | 3% |
| Christina | 9/10 | 3042 days | 3% |
| Benn | 7/10 | 3073 days | 2% |
| Nat | 7/10 | 3073 days | 2% |
| Laura | 4/10 | 3101 days | 2% |
| Robert Wilkinson | 9/10 | 3101 days | 2% |
| Michael Gooch | 8/10 | 3101 days | 2% |
| Michael Jayaranjan | 10/10 | 3104 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3129 days | 2% |
| Eversons | 5/10 | 3132 days | 2% |
| Guinnifer Fuld | 8/10 | 3153 days | 2% |
| Sarah Atkinson | 9/10 | 3163 days | 2% |
| Luke Pearce | 9/10 | 3187 days | 2% |
| Kevin Thom | 10/10 | 3190 days | 2% |
| Samantha Brewin | 6/10 | 3204 days | 2% |
| Jasmine Andrew | 8/10 | 3208 days | 2% |
| Phil and Mel Rowson | 9/10 | 3212 days | 2% |
| S H | 10/10 | 3224 days | 2% |
| Vanessa Stubbs | 7/10 | 3250 days | 2% |
| Geoff Steele | 9/10 | 3254 days | 2% |
| Bernhard Roth | 10/10 | 3261 days | 2% |
| Javier Mimbrera | 8/10 | 3285 days | 2% |
| Sascha Wolff | 3/10 | 3371 days | 1% |
| Nick Lawson | 7/10 | 3397 days | 2% |
| Ian Ling | 10/10 | 3407 days | 2% |
| Belinda Clarke | 9/10 | 3411 days | 2% |
| Laura Kudo | 7/10 | 3418 days | 2% |
| Lars Peter Morling | 5/10 | 3428 days | 1% |
| Kerry Lee | 9/10 | 3437 days | 2% |
| Ceezer Bakker | 3/10 | 3446 days | 1% |
| Erich Brueggermann | 9/10 | 3461 days | 2% |
| Flrent | 9/10 | 3490 days | 1% |
| Victoria Strong | 6/10 | 3495 days | 1% |
| René Birchler | 9/10 | 3528 days | 2% |
| Shelley Warkentin | 6/10 | 3528 days | 1% |
| Joanne Woo | 9/10 | 3558 days | 1% |
| S Webb | 5/10 | 3558 days | 1% |
| Rubenas abidin | 10/10 | 3578 days | 1% |
| Chris | 7/10 | 3589 days | 1% |
| Rachel Chandler | 8/10 | 3617 days | 1% |
| Chloe Cox | 9/10 | 3678 days | 1% |
| Rosemary Roche | 10/10 | 3681 days | 1% |
| Shay | 10/10 | 3681 days | 1% |
| David Elliott | 8/10 | 3772 days | 1% |
| Caleigh | 10/10 | 3785 days | 1% |
| Alex Macdonald | 5/10 | 3832 days | 1% |
| Ian Robb | 7/10 | 3832 days | 1% |
| Clint waters | 9/10 | 3863 days | 1% |
| Paul Read | 6/10 | 3863 days | 1% |
| Jacqui Deans | 9/10 | 3863 days | 1% |
| Matt Lohmeyer | 8/10 | 3863 days | 1% |
| Jennifer Northey | 10/10 | 3863 days | 1% |
| James Whitehead | 7/10 | 3865 days | 1% |
| David From Switzerland | 8/10 | 3884 days | 1% |
| Richard Kirby | 9/10 | 3894 days | 1% |
| Jamie | 10/10 | 3924 days | 1% |
| Juan Gomez | 10/10 | 3937 days | 1% |
| Zhang Li | 10/10 | 4027 days | 1% |
| Rawiri johnston | 8/10 | 4077 days | 0% |
| Saskia Luecke | 8/10 | 4100 days | 0% |
| Matt Betts | 10/10 | 4113 days | 0% |
| Erica b | 7/10 | 4138 days | 0% |
| melissa heng | 10/10 | 4138 days | 0% |
| Berni Hart | 8/10 | 4140 days | 0% |
| Robert Kappel | 10/10 | 4146 days | 0% |
| Jean-Claude Escutary | 7/10 | 4169 days | 0% |
| Stephanie Paton | 8/10 | 4217 days | 0% |
| Jan Rüegg | 9/10 | 4228 days | 0% |
| Thomas Blom | 10/10 | 4228 days | 0% |
| Bjorn Privat | 9/10 | 4239 days | 0% |
| Viki Ziemba | 9/10 | 4252 days | 0% |
| Bartlomiej Berger | 4/10 | 4264 days | 0% |
| Andreas Oetjen | 9/10 | 4265 days | 0% |
| Jay | 6/10 | 4273 days | 0% |
| tschavalon | 10/10 | 4320 days | 0% |
| Nikolas Gut | 9/10 | 4501 days | 1% |
| Charlotte Casey | 8/10 | 4530 days | 1% |
| Brita Topp | 7/10 | 4534 days | 1% |
| Mirjam Betschart | 9/10 | 4548 days | 1% |
| Luca Maria Willensrock | 9/10 | 4556 days | 1% |
| Sybille Willenbrock | 8/10 | 4556 days | 1% |
| Ene Pold | 10/10 | 4556 days | 1% |
| Bjoern | 10/10 | 4561 days | 1% |
| Viola | 10/10 | 4561 days | 1% |
| Henry Thiel | 5/10 | 4574 days | 1% |
| Andreas Zapke | 8/10 | 4590 days | 1% |
| Simone Pickert | 8/10 | 4591 days | 1% |
| Nora Zeitz | 10/10 | 4592 days | 1% |
| Evyatar Karni | 10/10 | 4596 days | 1% |
| GARRYBLOWER | 8/10 | 4624 days | 1% |
| Nigel & Annie Dale | 9/10 | 4654 days | 1% |
| Henrik Joshua | 8/10 | 4654 days | 1% |
| Brian | 9/10 | 4654 days | 1% |
| Sandy Goh | 7/10 | 4685 days | 1% |
| Team Kim&James | 8/10 | 4746 days | 1% |
| Grantygrant | 7/10 | 4868 days | 1% |
| Sylvia Klatt | 5/10 | 4868 days | 1% |
| Steve Maona | 9/10 | 4892 days | 1% |
| Billy Koichopolos | 10/10 | 4892 days | 1% |
| Gina Lisi | 10/10 | 4892 days | 1% |
| Jennifer Bramstad | 8/10 | 4898 days | 1% |
| Josefine Hedlund | 10/10 | 4898 days | 1% |
| Evelina Johansson | 9/10 | 4898 days | 1% |
| Sofia Anderson | 10/10 | 4898 days | 1% |
| annie johnson | 10/10 | 4899 days | 1% |
| Julian Roots | 8/10 | 4899 days | 1% |
| Philip Gibbons | 8/10 | 4927 days | 1% |
| Moni Sangoi | 8/10 | 4958 days | 1% |
| Alison Langley | 9/10 | 4971 days | 1% |
| M Natterser | 8/10 | 4977 days | 1% |
| Fred and Carin | 7/10 | 4978 days | 1% |
| Lydia Holleman | 8/10 | 4980 days | 1% |
| D Pieter | 8/10 | 4987 days | 1% |
| Kali Lohman | 8/10 | 5005 days | 1% |
| Jos Schieveen | 7/10 | 5243 days | 1% |
| Jurgen Joyce | 8/10 | 5256 days | 1% |
| Heath | 1/10 | 5260 days | 0% |
| Lucy Duffy | 10/10 | 5267 days | 1% |
| Robert & Bridget Holden | 7/10 | 5273 days | 1% |
| Rick Moth | 8/10 | 5273 days | 1% |
| Patrick Grant | 8/10 | 5274 days | 1% |
| Beat Kindler | 9/10 | 5276 days | 1% |
| Seth & Carla | 8/10 | 5278 days | 1% |
| Simon Fry | 7/10 | 5278 days | 1% |
| Peter Aertssen | 6/10 | 5279 days | 1% |
| Aoife Lillis | 8/10 | 5281 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5285 days | 1% |
| Barrie Corless | 9/10 | 5292 days | 1% |
| Dean | 9/10 | 5339 days | 1% |
| Laura McCusker | 9/10 | 5371 days | 1% |
| Melissa | 7/10 | 5569 days | 1% |
| Fontvieille | 10/10 | 5582 days | 1% |
| Thomas Klebensberger | 10/10 | 5595 days | 1% |
| Becky Edney | 9/10 | 5604 days | 1% |
| Gordon Agent | 7/10 | 5607 days | 1% |
| Sophie Burge | 8/10 | 5607 days | 1% |
| Mark Vass | 3/10 | 5615 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5616 days | 1% |
| Claire Colquhoun | 8/10 | 5617 days | 1% |
| Erin | 10/10 | 5621 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5621 days | 1% |
| Katherine Forward | 9/10 | 5624 days | 1% |
| Chris Ashton | 8/10 | 5624 days | 1% |
| Kai Eppink | 1/10 | 5628 days | 0% |
| Martin | 9/10 | 5628 days | 1% |
| Mike and Diane Baker | 10/10 | 5631 days | 1% |
| Nicolas | 5/10 | 5631 days | 1% |
| Matthys Kikke | 9/10 | 5634 days | 1% |
| Mike and Sue Clark | 10/10 | 5636 days | 1% |
| Flueckiger | 9/10 | 5639 days | 1% |
| Mark Aarts | 8/10 | 5649 days | 1% |
| Jane Hancock | 10/10 | 5653 days | 1% |
| Jochen | 7/10 | 5656 days | 1% |
| Doris Neuber | 9/10 | 5657 days | 1% |
| HarryS | 5/10 | 5750 days | 1% |
| Mary Van | 9/10 | 5811 days | 1% |
| nelliekaye | 6/10 | 5811 days | 1% |
| antrobdozer | 10/10 | 5842 days | 1% |
| susandicus | 10/10 | 5934 days | 1% |
| Peter and Hilda | 10/10 | 5964 days | 1% |
| Matthias & Ceristiane | 10/10 | 5982 days | 1% |
| Chris Bil | 8/10 | 5990 days | 1% |
| johnandgin | 8/10 | 5995 days | 1% |
| Angela | 10/10 | 5996 days | 1% |
| Sievers | 8/10 | 5998 days | 1% |
| Doris Resch | 10/10 | 6001 days | 1% |
| Rolf X | 9/10 | 6005 days | 1% |
| Mathias | 10/10 | 6010 days | 1% |
| Jamie | 8/10 | 6015 days | 1% |
| David Hobson | 7/10 | 6015 days | 1% |
| Loleit | 10/10 | 6016 days | 1% |
| Joel K | 9/10 | 6021 days | 1% |
| Petra Berrens | 9/10 | 6021 days | 1% |
| Luternauer | 10/10 | 6022 days | 1% |
| Jessica | 9/10 | 6028 days | 1% |
| marcoswi | 8/10 | 6029 days | 1% |
| Jonathan Angela | 7/10 | 6037 days | 1% |
| sophiep | 10/10 | 6069 days | 1% |
| chrish1 | 9/10 | 6085 days | 1% |
| katepat | 10/10 | 6085 days | 1% |
| Marshall | 3/10 | 6087 days | 0% |
| Casarotti Luana | 9/10 | 6097 days | 1% |
| eowyn2k | 7/10 | 6115 days | 1% |
| andriesk | 6/10 | 6211 days | 1% |
| SteveB | 10/10 | 6329 days | 1% |
| CarleyJ | 9/10 | 6363 days | 1% |
| Steven | 7/10 | 6363 days | 1% |
| VincentD | 5/10 | 6363 days | 1% |
| Debbie | 9/10 | 6371 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 103 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 100 | -1.04% |
| 101 | -1.05% |
| 102 | -1.06% |
| 103 | -1.07% |
| 104 | -1.08% |
| 105 | -1.09% |
| 106 | -1.10% |
| … | … |
Balancing Adjustment
2.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.