Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rainforest Retreat

Valid Reviews

230 Valid Reviews

The Rainforest Retreat experience has a total of 233 reviews. There are 230 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 230 valid reviews:

Rating Count Percentage
10/10 62
27%
9/10 58
25%
8/10 51
22%
7/10 29
13%
6/10 10
4%
5/10 10
4%
4/10 2
1%
3/10 5
2%
2/10 0
0%
1/10 3
1%

82.13% Average

The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.13% and is based on 230 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

100 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 230 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 100 face-to-face reviews:

Rating Count Percentage
10/10 28
28%
9/10 26
26%
8/10 24
24%
7/10 9
9%
6/10 4
4%
5/10 4
4%
4/10 1
1%
3/10 2
2%
2/10 0
0%
1/10 2
2%

82.50% Average

The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

84.10%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
David 10/10 41 days 99.73 100%
Philip 8/10 72 days 94.22 94%
Kerry 10/10 133 days 97.2 97%
Maria 6/10 133 days 80.67 81%
Just a guy 10/10 133 days 97.2 97%
Anna-Lena 8/10 193 days 89.39 90%
Peter 10/10 193 days 94.1 94%
Inge and Tonnie 7/10 224 days 83.76 84%
A&E 10/10 254 days 89.78 90%
Jeff 8/10 254 days 85.29 86%
Olivia 7/10 254 days 81.7 82%
Adam 9/10 285 days 87.13 87%
Erin 10/10 377 days 77.48 78%
Le Na 10/10 407 days 73.75 74%
El and Josh 9/10 407 days 73.75 74%
Mariette 1/10 438 days 50.81 51%
Kate 10/10 438 days 69.6 70%
Kelly Linn 8/10 468 days 62.03 62%
Maggie 9/10 468 days 65.29 65%
Luke Thomson 5/10 499 days 49.04 49%
Tash & Laura 8/10 527 days 53.19 53%
Jacqui 9/10 558 days 50.7 51%
Sascha Koch 3/10 558 days 39.04 39%
Liz 8/10 558 days 48.16 48%
Heather Abbott 7/10 558 days 46.13 46%
Paula G 9/10 589 days 45.57 46%
Rick 8/10 589 days 43.29 43%
ian kennedy 8/10 619 days 38.86 39%
Jordan & Jazlyn 9/10 619 days 40.9 41%
Julia Thompson 10/10 619 days 40.9 41%
Mike Fricker 9/10 650 days 36.38 36%
Claudia 10/10 680 days 32.29 32%
Rachel 8/10 680 days 30.68 31%
Scooper 7/10 680 days 29.38 29%
Cédric 10/10 711 days 28.37 28%
Cho 10/10 711 days 28.37 28%
Louis 7/10 742 days 22.52 23%
Eb Brough 9/10 742 days 24.75 25%
Esther 9/10 772 days 21.53 22%
Ella 9/10 803 days 18.51 19%
Bex & Jake 10/10 803 days 18.51 19%
Florian 10/10 833 days 15.88 16%
Christina 9/10 833 days 15.88 16%
Benn 7/10 864 days 12.24 12%
Nat 7/10 864 days 12.24 12%
Laura 4/10 891 days 9.16 9%
Robert Wilkinson 9/10 891 days 11.59 12%
Michael Gooch 8/10 891 days 11.01 11%
Michael Jayaranjan 10/10 895 days 11.34 11%
Rasmus Lundgaard Nielsen 9/10 920 days 9.85 10%
Eversons 5/10 923 days 7.85 8%
Guinnifer Fuld 8/10 944 days 8.18 8%
Sarah Atkinson 9/10 953 days 8.2 8%
Luke Pearce 9/10 978 days 7.17 7%
Kevin Thom 10/10 981 days 7.06 7%
Samantha Brewin 6/10 995 days 5.47 5%
Jasmine Andrew 8/10 999 days 6.14 6%
Phil and Mel Rowson 9/10 1003 days 6.34 6%
S H 10/10 1014 days 6.04 6%
Vanessa Stubbs 7/10 1041 days 4.97 5%
Geoff Steele 9/10 1044 days 5.41 5%
Bernhard Roth 10/10 1052 days 5.29 5%
Javier Mimbrera 8/10 1075 days 4.81 5%
Sascha Wolff 3/10 1162 days 3.75 4%
Nick Lawson 7/10 1188 days 4.38 4%
Ian Ling 10/10 1197 days 4.8 5%
Belinda Clarke 9/10 1202 days 4.79 5%
Laura Kudo 7/10 1209 days 4.35 4%
Lars Peter Morling 5/10 1219 days 3.85 4%
Kerry Lee 9/10 1228 days 4.74 5%
Ceezer Bakker 3/10 1237 days 3.64 4%
Erich Brueggermann 9/10 1252 days 4.69 5%
Flrent 9/10 1281 days true 4.64 5%
Victoria Strong 6/10 1286 days 3.84 4%
René Birchler 9/10 1318 days 4.56 5%
Shelley Warkentin 6/10 1318 days 3.79 4%
Joanne Woo 9/10 1348 days 4.5 5%
S Webb 5/10 1348 days 3.65 4%
Rubenas abidin 10/10 1369 days 4.46 4%
Chris 7/10 1379 days 4.04 4%
Rachel Chandler 8/10 1408 days 4.17 4%
Chloe Cox 9/10 1469 days 4.27 4%
Rosemary Roche 10/10 1471 days 4.26 4%
Shay 10/10 1472 days 4.26 4%
David Elliott 8/10 1562 days 3.88 4%
Caleigh 10/10 1576 days true 4.06 4%
Alex Macdonald 5/10 1622 days 3.21 3%
Ian Robb 7/10 1623 days 3.61 4%
Clint waters 9/10 1653 days 3.91 4%
Paul Read 6/10 1653 days 3.24 3%
Jacqui Deans 9/10 1653 days 3.91 4%
Matt Lohmeyer 8/10 1653 days 3.71 4%
Jennifer Northey 10/10 1653 days 3.91 4%
James Whitehead 7/10 1656 days 3.55 4%
David From Switzerland 8/10 1675 days 3.67 4%
Richard Kirby 9/10 1684 days 3.85 4%
Jamie 10/10 1714 days 3.79 4%
Juan Gomez 10/10 1728 days 3.76 4%
Zhang Li 10/10 1818 days 3.59 4%
Rawiri johnston 8/10 1868 days 3.31 3%
Saskia Luecke 8/10 1891 days 3.27 3%
Matt Betts 10/10 1904 days 3.42 3%
Erica b 7/10 1928 days 3.07 3%
melissa heng 10/10 1928 days 3.37 3%
Berni Hart 8/10 1931 days 3.2 3%
Robert Kappel 10/10 1937 days 3.35 3%
Jean-Claude Escutary 7/10 1960 days 3.01 3%
Stephanie Paton 8/10 2008 days 3.05 3%
Jan Rüegg 9/10 2018 days 3.19 3%
Thomas Blom 10/10 2018 days 3.19 3%
Bjorn Privat 9/10 2030 days 3.17 3%
Viki Ziemba 9/10 2043 days 3.14 3%
Bartlomiej Berger 4/10 2055 days true 2.47 2%
Andreas Oetjen 9/10 2056 days true 3.12 3%
Jay 6/10 2064 days true 2.58 3%
tschavalon 10/10 2110 days 3.01 3%
Nikolas Gut 9/10 2292 days true 2.66 3%
Charlotte Casey 8/10 2321 days true 2.47 2%
Brita Topp 7/10 2325 days 2.36 2%
Mirjam Betschart 9/10 2339 days true 2.57 3%
Luca Maria Willensrock 9/10 2347 days true 2.55 3%
Sybille Willenbrock 8/10 2347 days true 2.42 2%
Ene Pold 10/10 2347 days true 2.55 3%
Bjoern 10/10 2352 days true 2.54 3%
Viola 10/10 2352 days true 2.54 3%
Henry Thiel 5/10 2365 days true 2.04 2%
Andreas Zapke 8/10 2381 days true 2.36 2%
Simone Pickert 8/10 2382 days true 2.36 2%
Nora Zeitz 10/10 2383 days true 2.48 2%
Evyatar Karni 10/10 2387 days true 2.47 2%
GARRYBLOWER 8/10 2415 days 2.3 2%
Nigel & Annie Dale 9/10 2445 days 2.36 2%
Henrik Joshua 8/10 2445 days 2.24 2%
Brian 9/10 2445 days 2.36 2%
Sandy Goh 7/10 2476 days 2.09 2%
Team Kim&James 8/10 2537 days 2.07 2%
Grantygrant 7/10 2659 days 1.76 2%
Sylvia Klatt 5/10 2659 days true 1.57 2%
Steve Maona 9/10 2683 days true 1.89 2%
Billy Koichopolos 10/10 2683 days true 1.89 2%
Gina Lisi 10/10 2683 days true 1.89 2%
Jennifer Bramstad 8/10 2689 days true 1.79 2%
Josefine Hedlund 10/10 2689 days true 1.88 2%
Evelina Johansson 9/10 2689 days true 1.88 2%
Sofia Anderson 10/10 2689 days true 1.88 2%
annie johnson 10/10 2690 days 1.88 2%
Julian Roots 8/10 2690 days 1.78 2%
Philip Gibbons 8/10 2718 days 1.73 2%
Moni Sangoi 8/10 2749 days 1.68 2%
Alison Langley 9/10 2762 days true 1.74 2%
M Natterser 8/10 2768 days true 1.64 2%
Fred and Carin 7/10 2769 days true 1.57 2%
Lydia Holleman 8/10 2771 days true 1.63 2%
D Pieter 8/10 2778 days true 1.62 2%
Kali Lohman 8/10 2796 days true 1.59 2%
Jos Schieveen 7/10 3034 days true 1.1 1%
Jurgen Joyce 8/10 3047 days true 1.12 1%
Heath 1/10 3051 days true 0.86 1%
Lucy Duffy 10/10 3058 days true 1.16 1%
Robert & Bridget Holden 7/10 3064 days true 1.04 1%
Rick Moth 8/10 3064 days true 1.09 1%
Patrick Grant 8/10 3065 days true 1.09 1%
Beat Kindler 9/10 3067 days true 1.14 1%
Seth & Carla 8/10 3069 days true 1.08 1%
Simon Fry 7/10 3069 days true 1.03 1%
Peter Aertssen 6/10 3070 days true 0.94 1%
Aoife Lillis 8/10 3072 days true 1.07 1%
Andreas & Leonie Fehr 10/10 3076 days true 1.12 1%
Barrie Corless 9/10 3083 days true 1.11 1%
Dean 9/10 3130 days true 1.02 1%
Laura McCusker 9/10 3162 days true 0.95 1%
Melissa 7/10 3360 days 0.52 1%
Fontvieille 10/10 3373 days true 0.54 1%
Thomas Klebensberger 10/10 3386 days true 0.52 1%
Becky Edney 9/10 3395 days true 0.5 1%
Gordon Agent 7/10 3398 days true 0.45 0%
Sophie Burge 8/10 3398 days true 0.47 0%
Mark Vass 3/10 3406 days true 0.37 0%
Margit and Corein Groenevelt 6/10 3407 days true 0.39 0%
Claire Colquhoun 8/10 3408 days true 0.45 0%
Erin 10/10 3412 days true 0.47 0%
Mulder & vanNistelrooij 8/10 3412 days true 0.44 0%
Katherine Forward 9/10 3415 days true 0.46 0%
Chris Ashton 8/10 3415 days true 0.44 0%
Kai Eppink 1/10 3419 days true 0.33 0%
Martin 9/10 3419 days true 0.45 0%
Mike and Diane Baker 10/10 3422 days true 0.45 0%
Nicolas 5/10 3422 days true 0.36 0%
Matthys Kikke 9/10 3425 days true 0.44 0%
Mike and Sue Clark 10/10 3427 days true 0.44 0%
Flueckiger 9/10 3430 days true 0.43 0%
Mark Aarts 8/10 3440 days true 0.39 0%
Jane Hancock 10/10 3444 days true 0.4 0%
Jochen 7/10 3447 days true 0.36 0%
Doris Neuber 9/10 3448 days true 0.4 0%
HarryS 5/10 3541 days 0.17 0%
Mary Van 9/10 3602 days 0.09 0%
nelliekaye 6/10 3602 days 0.08 0%
antrobdozer 10/10 3633 days 0.03 0%
susandicus 10/10 3725 days 0.0 0%
Peter and Hilda 10/10 3755 days true 0.0 0%
Matthias & Ceristiane 10/10 3773 days true 0.0 0%
Chris Bil 8/10 3781 days true 0.0 0%
johnandgin 8/10 3786 days true 0.0 0%
Angela 10/10 3787 days true 0.0 0%
Sievers 8/10 3789 days true 0.0 0%
Doris Resch 10/10 3792 days true 0.0 0%
Rolf X 9/10 3796 days true 0.0 0%
Mathias 10/10 3801 days true 0.0 0%
Jamie 8/10 3806 days true 0.0 0%
David Hobson 7/10 3806 days true 0.0 0%
Loleit 10/10 3807 days true 0.0 0%
Joel K 9/10 3812 days true 0.0 0%
Petra Berrens 9/10 3812 days true 0.0 0%
Luternauer 10/10 3813 days true 0.0 0%
Jessica 9/10 3819 days true 0.0 0%
marcoswi 8/10 3820 days true 0.0 0%
Jonathan Angela 7/10 3828 days true 0.0 0%
sophiep 10/10 3860 days true 0.0 0%
chrish1 9/10 3876 days true 0.0 0%
katepat 10/10 3876 days true 0.0 0%
Marshall 3/10 3878 days true 0.0 0%
Casarotti Luana 9/10 3888 days true 0.0 0%
eowyn2k 7/10 3906 days 0.0 0%
andriesk 6/10 4002 days true 0.0 0%
SteveB 10/10 4120 days true 0.0 0%
CarleyJ 9/10 4154 days true 0.0 0%
Steven 7/10 4154 days true 0.0 0%
VincentD 5/10 4154 days true 0.0 0%
Debbie 9/10 4162 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.22% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rainforest Retreat experience has been adjusted for 22 days. Adjustments are according to the following table.

Days Adjustment
19 -0.19%
20 -0.20%
21 -0.21%
22 -0.22%
23 -0.23%
24 -0.24%
25 -0.25%

Final Ranking Score

84%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.