G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
273 Valid Reviews
The Rainforest Retreat experience has a total of 278 reviews. There are 273 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 273 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 80 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 32 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.82% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.82% and is based on 273 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 273 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Bamforth | 9/10 | 34 days | 99% |
| Ian Mulrooney | 7/10 | 34 days | 93% |
| Kari Flanagan | 10/10 | 62 days | 100% |
| Andrew Lester | 4/10 | 62 days | 65% |
| Per Kindgren | 10/10 | 62 days | 100% |
| Dave Jordan | 9/10 | 62 days | 99% |
| cirefice bernard | 6/10 | 124 days | 86% |
| Rich | 7/10 | 246 days | 90% |
| Ch | 10/10 | 277 days | 96% |
| Danish Camper | 6/10 | 368 days | 80% |
| Elvis | 3/10 | 399 days | 49% |
| Joel Palage | 10/10 | 458 days | 88% |
| Sophie | 5/10 | 489 days | 66% |
| Mladen Savov | 9/10 | 489 days | 86% |
| Jen | 10/10 | 519 days | 85% |
| Walvins | 10/10 | 580 days | 81% |
| Dean | 10/10 | 611 days | 79% |
| Mike Fricker | 9/10 | 733 days | 69% |
| Unhappy camper | 8/10 | 733 days | 68% |
| Joe | 10/10 | 855 days | 58% |
| Jimothyhike | 10/10 | 946 days | 49% |
| Chloe | 10/10 | 946 days | 49% |
| 小B | 8/10 | 1099 days | 34% |
| Matt Olejniczak | 7/10 | 1130 days | 30% |
| Lieke | 8/10 | 1158 days | 30% |
| Juju | 10/10 | 1189 days | 28% |
| Hannah and Matthew | 9/10 | 1342 days | 18% |
| Lucy on the move | 10/10 | 1403 days | 15% |
| Darrell | 8/10 | 1495 days | 11% |
| Shushan | 8/10 | 1799 days | 5% |
| Karthik | 10/10 | 1829 days | 5% |
| Emma | 10/10 | 1860 days | 5% |
| Ellie Richards | 10/10 | 1860 days | 5% |
| Seh | 9/10 | 1919 days | 4% |
| Rach | 8/10 | 1980 days | 4% |
| Teesh K | 10/10 | 1980 days | 4% |
| Hayden | 9/10 | 2011 days | 4% |
| Gemma | 9/10 | 2011 days | 4% |
| Joe Johnson | 9/10 | 2011 days | 4% |
| Ying | 9/10 | 2011 days | 4% |
| Cam | 10/10 | 2041 days | 4% |
| Emma Manson | 9/10 | 2072 days | 4% |
| Sandy | 10/10 | 2103 days | 4% |
| David | 10/10 | 2133 days | 4% |
| Philip | 8/10 | 2164 days | 4% |
| Kerry | 10/10 | 2225 days | 4% |
| Maria | 6/10 | 2225 days | 3% |
| Just a guy | 10/10 | 2225 days | 4% |
| Anna-Lena | 8/10 | 2285 days | 4% |
| Peter | 10/10 | 2285 days | 4% |
| Inge and Tonnie | 7/10 | 2316 days | 3% |
| A&E | 10/10 | 2346 days | 4% |
| Jeff | 8/10 | 2346 days | 4% |
| Olivia | 7/10 | 2346 days | 3% |
| Adam | 9/10 | 2377 days | 4% |
| Erin | 10/10 | 2469 days | 3% |
| Le Na | 10/10 | 2499 days | 3% |
| El and Josh | 9/10 | 2499 days | 3% |
| Mariette | 1/10 | 2530 days | 1% |
| Kate | 10/10 | 2530 days | 3% |
| Kelly Linn | 8/10 | 2560 days | 3% |
| Maggie | 9/10 | 2560 days | 3% |
| Luke Thomson | 5/10 | 2591 days | 2% |
| Tash & Laura | 8/10 | 2619 days | 3% |
| Jacqui | 9/10 | 2650 days | 3% |
| Sascha Koch | 3/10 | 2650 days | 2% |
| Liz | 8/10 | 2650 days | 3% |
| Heather Abbott | 7/10 | 2650 days | 3% |
| Paula G | 9/10 | 2681 days | 3% |
| Rick | 8/10 | 2681 days | 3% |
| ian kennedy | 8/10 | 2711 days | 3% |
| Jordan & Jazlyn | 9/10 | 2711 days | 3% |
| Julia Thompson | 10/10 | 2711 days | 3% |
| Mike Fricker | 9/10 | 2742 days | 3% |
| Claudia | 10/10 | 2772 days | 3% |
| Rachel | 8/10 | 2772 days | 3% |
| Scooper | 7/10 | 2772 days | 3% |
| Cédric | 10/10 | 2803 days | 3% |
| Cho | 10/10 | 2803 days | 3% |
| Louis | 7/10 | 2834 days | 3% |
| Eb Brough | 9/10 | 2834 days | 3% |
| Esther | 9/10 | 2864 days | 3% |
| Ella | 9/10 | 2895 days | 3% |
| Bex & Jake | 10/10 | 2895 days | 3% |
| Florian | 10/10 | 2925 days | 3% |
| Christina | 9/10 | 2925 days | 3% |
| Benn | 7/10 | 2956 days | 2% |
| Nat | 7/10 | 2956 days | 2% |
| Laura | 4/10 | 2984 days | 1% |
| Robert Wilkinson | 9/10 | 2984 days | 2% |
| Michael Gooch | 8/10 | 2984 days | 2% |
| Michael Jayaranjan | 10/10 | 2987 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3012 days | 2% |
| Eversons | 5/10 | 3015 days | 2% |
| Guinnifer Fuld | 8/10 | 3036 days | 2% |
| Sarah Atkinson | 9/10 | 3046 days | 2% |
| Luke Pearce | 9/10 | 3070 days | 2% |
| Kevin Thom | 10/10 | 3073 days | 2% |
| Samantha Brewin | 6/10 | 3087 days | 2% |
| Jasmine Andrew | 8/10 | 3091 days | 2% |
| Phil and Mel Rowson | 9/10 | 3095 days | 2% |
| S H | 10/10 | 3107 days | 2% |
| Vanessa Stubbs | 7/10 | 3133 days | 2% |
| Geoff Steele | 9/10 | 3137 days | 2% |
| Bernhard Roth | 10/10 | 3144 days | 2% |
| Javier Mimbrera | 8/10 | 3168 days | 2% |
| Sascha Wolff | 3/10 | 3254 days | 1% |
| Nick Lawson | 7/10 | 3280 days | 2% |
| Ian Ling | 10/10 | 3290 days | 2% |
| Belinda Clarke | 9/10 | 3294 days | 2% |
| Laura Kudo | 7/10 | 3301 days | 2% |
| Lars Peter Morling | 5/10 | 3311 days | 1% |
| Kerry Lee | 9/10 | 3320 days | 2% |
| Ceezer Bakker | 3/10 | 3329 days | 1% |
| Erich Brueggermann | 9/10 | 3344 days | 2% |
| Flrent | 9/10 | 3373 days | 1% |
| Victoria Strong | 6/10 | 3378 days | 1% |
| René Birchler | 9/10 | 3411 days | 2% |
| Shelley Warkentin | 6/10 | 3411 days | 1% |
| Joanne Woo | 9/10 | 3441 days | 2% |
| S Webb | 5/10 | 3441 days | 1% |
| Rubenas abidin | 10/10 | 3461 days | 2% |
| Chris | 7/10 | 3472 days | 1% |
| Rachel Chandler | 8/10 | 3500 days | 1% |
| Chloe Cox | 9/10 | 3561 days | 1% |
| Rosemary Roche | 10/10 | 3564 days | 1% |
| Shay | 10/10 | 3564 days | 1% |
| David Elliott | 8/10 | 3655 days | 1% |
| Caleigh | 10/10 | 3668 days | 1% |
| Alex Macdonald | 5/10 | 3715 days | 1% |
| Ian Robb | 7/10 | 3715 days | 1% |
| Clint waters | 9/10 | 3746 days | 1% |
| Paul Read | 6/10 | 3746 days | 1% |
| Jacqui Deans | 9/10 | 3746 days | 1% |
| Matt Lohmeyer | 8/10 | 3746 days | 1% |
| Jennifer Northey | 10/10 | 3746 days | 1% |
| James Whitehead | 7/10 | 3748 days | 1% |
| David From Switzerland | 8/10 | 3767 days | 1% |
| Richard Kirby | 9/10 | 3777 days | 1% |
| Jamie | 10/10 | 3807 days | 1% |
| Juan Gomez | 10/10 | 3820 days | 1% |
| Zhang Li | 10/10 | 3910 days | 1% |
| Rawiri johnston | 8/10 | 3960 days | 1% |
| Saskia Luecke | 8/10 | 3983 days | 0% |
| Matt Betts | 10/10 | 3996 days | 0% |
| Erica b | 7/10 | 4021 days | 0% |
| melissa heng | 10/10 | 4021 days | 0% |
| Berni Hart | 8/10 | 4023 days | 0% |
| Robert Kappel | 10/10 | 4029 days | 0% |
| Jean-Claude Escutary | 7/10 | 4052 days | 0% |
| Stephanie Paton | 8/10 | 4100 days | 0% |
| Jan Rüegg | 9/10 | 4111 days | 0% |
| Thomas Blom | 10/10 | 4111 days | 0% |
| Bjorn Privat | 9/10 | 4122 days | 0% |
| Viki Ziemba | 9/10 | 4135 days | 0% |
| Bartlomiej Berger | 4/10 | 4147 days | 0% |
| Andreas Oetjen | 9/10 | 4148 days | 0% |
| Jay | 6/10 | 4156 days | 0% |
| tschavalon | 10/10 | 4203 days | 0% |
| Nikolas Gut | 9/10 | 4384 days | 1% |
| Charlotte Casey | 8/10 | 4413 days | 1% |
| Brita Topp | 7/10 | 4417 days | 1% |
| Mirjam Betschart | 9/10 | 4431 days | 1% |
| Luca Maria Willensrock | 9/10 | 4439 days | 1% |
| Sybille Willenbrock | 8/10 | 4439 days | 1% |
| Ene Pold | 10/10 | 4439 days | 1% |
| Bjoern | 10/10 | 4444 days | 1% |
| Viola | 10/10 | 4444 days | 1% |
| Henry Thiel | 5/10 | 4457 days | 0% |
| Andreas Zapke | 8/10 | 4473 days | 1% |
| Simone Pickert | 8/10 | 4474 days | 1% |
| Nora Zeitz | 10/10 | 4475 days | 1% |
| Evyatar Karni | 10/10 | 4479 days | 1% |
| GARRYBLOWER | 8/10 | 4507 days | 1% |
| Nigel & Annie Dale | 9/10 | 4537 days | 1% |
| Henrik Joshua | 8/10 | 4537 days | 1% |
| Brian | 9/10 | 4537 days | 1% |
| Sandy Goh | 7/10 | 4568 days | 1% |
| Team Kim&James | 8/10 | 4629 days | 1% |
| Grantygrant | 7/10 | 4751 days | 1% |
| Sylvia Klatt | 5/10 | 4751 days | 0% |
| Steve Maona | 9/10 | 4775 days | 1% |
| Billy Koichopolos | 10/10 | 4775 days | 1% |
| Gina Lisi | 10/10 | 4775 days | 1% |
| Jennifer Bramstad | 8/10 | 4781 days | 1% |
| Josefine Hedlund | 10/10 | 4781 days | 1% |
| Evelina Johansson | 9/10 | 4781 days | 1% |
| Sofia Anderson | 10/10 | 4781 days | 1% |
| annie johnson | 10/10 | 4782 days | 1% |
| Julian Roots | 8/10 | 4782 days | 1% |
| Philip Gibbons | 8/10 | 4810 days | 1% |
| Moni Sangoi | 8/10 | 4841 days | 1% |
| Alison Langley | 9/10 | 4854 days | 1% |
| M Natterser | 8/10 | 4860 days | 1% |
| Fred and Carin | 7/10 | 4861 days | 1% |
| Lydia Holleman | 8/10 | 4863 days | 1% |
| D Pieter | 8/10 | 4870 days | 1% |
| Kali Lohman | 8/10 | 4888 days | 1% |
| Jos Schieveen | 7/10 | 5126 days | 1% |
| Jurgen Joyce | 8/10 | 5139 days | 1% |
| Heath | 1/10 | 5143 days | 0% |
| Lucy Duffy | 10/10 | 5150 days | 1% |
| Robert & Bridget Holden | 7/10 | 5156 days | 1% |
| Rick Moth | 8/10 | 5156 days | 1% |
| Patrick Grant | 8/10 | 5157 days | 1% |
| Beat Kindler | 9/10 | 5159 days | 1% |
| Seth & Carla | 8/10 | 5161 days | 1% |
| Simon Fry | 7/10 | 5161 days | 1% |
| Peter Aertssen | 6/10 | 5162 days | 0% |
| Aoife Lillis | 8/10 | 5164 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5168 days | 1% |
| Barrie Corless | 9/10 | 5175 days | 1% |
| Dean | 9/10 | 5222 days | 1% |
| Laura McCusker | 9/10 | 5254 days | 1% |
| Melissa | 7/10 | 5452 days | 1% |
| Fontvieille | 10/10 | 5465 days | 1% |
| Thomas Klebensberger | 10/10 | 5478 days | 1% |
| Becky Edney | 9/10 | 5487 days | 1% |
| Gordon Agent | 7/10 | 5490 days | 1% |
| Sophie Burge | 8/10 | 5490 days | 1% |
| Mark Vass | 3/10 | 5498 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5499 days | 0% |
| Claire Colquhoun | 8/10 | 5500 days | 1% |
| Erin | 10/10 | 5504 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5504 days | 1% |
| Katherine Forward | 9/10 | 5507 days | 1% |
| Chris Ashton | 8/10 | 5507 days | 1% |
| Kai Eppink | 1/10 | 5511 days | 0% |
| Martin | 9/10 | 5511 days | 1% |
| Mike and Diane Baker | 10/10 | 5514 days | 1% |
| Nicolas | 5/10 | 5514 days | 0% |
| Matthys Kikke | 9/10 | 5517 days | 1% |
| Mike and Sue Clark | 10/10 | 5519 days | 1% |
| Flueckiger | 9/10 | 5522 days | 1% |
| Mark Aarts | 8/10 | 5532 days | 1% |
| Jane Hancock | 10/10 | 5536 days | 1% |
| Jochen | 7/10 | 5539 days | 1% |
| Doris Neuber | 9/10 | 5540 days | 1% |
| HarryS | 5/10 | 5633 days | 0% |
| Mary Van | 9/10 | 5694 days | 1% |
| nelliekaye | 6/10 | 5694 days | 1% |
| antrobdozer | 10/10 | 5725 days | 1% |
| susandicus | 10/10 | 5817 days | 1% |
| Peter and Hilda | 10/10 | 5847 days | 1% |
| Matthias & Ceristiane | 10/10 | 5865 days | 1% |
| Chris Bil | 8/10 | 5873 days | 1% |
| johnandgin | 8/10 | 5878 days | 1% |
| Angela | 10/10 | 5879 days | 1% |
| Sievers | 8/10 | 5881 days | 1% |
| Doris Resch | 10/10 | 5884 days | 1% |
| Rolf X | 9/10 | 5888 days | 1% |
| Mathias | 10/10 | 5893 days | 1% |
| Jamie | 8/10 | 5898 days | 1% |
| David Hobson | 7/10 | 5898 days | 1% |
| Loleit | 10/10 | 5899 days | 1% |
| Joel K | 9/10 | 5904 days | 1% |
| Petra Berrens | 9/10 | 5904 days | 1% |
| Luternauer | 10/10 | 5905 days | 1% |
| Jessica | 9/10 | 5911 days | 1% |
| marcoswi | 8/10 | 5912 days | 1% |
| Jonathan Angela | 7/10 | 5920 days | 1% |
| sophiep | 10/10 | 5952 days | 1% |
| chrish1 | 9/10 | 5968 days | 1% |
| katepat | 10/10 | 5968 days | 1% |
| Marshall | 3/10 | 5970 days | 0% |
| Casarotti Luana | 9/10 | 5980 days | 1% |
| eowyn2k | 7/10 | 5998 days | 1% |
| andriesk | 6/10 | 6094 days | 0% |
| SteveB | 10/10 | 6212 days | 1% |
| CarleyJ | 9/10 | 6246 days | 1% |
| Steven | 7/10 | 6246 days | 1% |
| VincentD | 5/10 | 6246 days | 0% |
| Debbie | 9/10 | 6254 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.37% |
| 21 | -0.39% |
| 22 | -0.41% |
| 23 | -0.42% |
| 24 | -0.44% |
| 25 | -0.46% |
| 26 | -0.48% |
| … | … |
Balancing Adjustment
2.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.