G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
275 Valid Reviews
The Rainforest Retreat experience has a total of 280 reviews. There are 275 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 275 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.84% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.84% and is based on 275 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 275 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jayne Wright | 7/10 | 49 days | 93% |
| John Bamforth | 9/10 | 80 days | 99% |
| Ian Mulrooney | 7/10 | 80 days | 93% |
| Kevin Izzadeen | 10/10 | 80 days | 100% |
| Kari Flanagan | 10/10 | 108 days | 100% |
| Andrew Lester | 4/10 | 108 days | 65% |
| Per Kindgren | 10/10 | 108 days | 100% |
| Dave Jordan | 9/10 | 108 days | 99% |
| cirefice bernard | 6/10 | 170 days | 85% |
| Rich | 7/10 | 291 days | 89% |
| Ch | 10/10 | 322 days | 94% |
| Danish Camper | 6/10 | 414 days | 78% |
| Elvis | 3/10 | 445 days | 48% |
| Joel Palage | 10/10 | 504 days | 86% |
| Sophie | 5/10 | 535 days | 64% |
| Mladen Savov | 9/10 | 535 days | 83% |
| Jen | 10/10 | 565 days | 82% |
| Walvins | 10/10 | 625 days | 78% |
| Dean | 10/10 | 656 days | 76% |
| Mike Fricker | 9/10 | 779 days | 65% |
| Unhappy camper | 8/10 | 779 days | 64% |
| Joe | 10/10 | 901 days | 54% |
| Jimothyhike | 10/10 | 991 days | 45% |
| Chloe | 10/10 | 991 days | 45% |
| 小B | 8/10 | 1145 days | 31% |
| Matt Olejniczak | 7/10 | 1176 days | 27% |
| Lieke | 8/10 | 1204 days | 26% |
| Juju | 10/10 | 1235 days | 25% |
| Hannah and Matthew | 9/10 | 1387 days | 16% |
| Lucy on the move | 10/10 | 1448 days | 13% |
| Darrell | 8/10 | 1541 days | 9% |
| Shushan | 8/10 | 1844 days | 5% |
| Karthik | 10/10 | 1875 days | 5% |
| Emma | 10/10 | 1906 days | 5% |
| Ellie Richards | 10/10 | 1906 days | 5% |
| Seh | 9/10 | 1965 days | 4% |
| Rach | 8/10 | 2026 days | 4% |
| Teesh K | 10/10 | 2026 days | 4% |
| Hayden | 9/10 | 2057 days | 4% |
| Gemma | 9/10 | 2057 days | 4% |
| Joe Johnson | 9/10 | 2057 days | 4% |
| Ying | 9/10 | 2057 days | 4% |
| Cam | 10/10 | 2086 days | 4% |
| Emma Manson | 9/10 | 2117 days | 4% |
| Sandy | 10/10 | 2148 days | 4% |
| David | 10/10 | 2178 days | 4% |
| Philip | 8/10 | 2209 days | 4% |
| Kerry | 10/10 | 2271 days | 4% |
| Maria | 6/10 | 2271 days | 3% |
| Just a guy | 10/10 | 2271 days | 4% |
| Anna-Lena | 8/10 | 2331 days | 4% |
| Peter | 10/10 | 2331 days | 4% |
| Inge and Tonnie | 7/10 | 2362 days | 3% |
| A&E | 10/10 | 2392 days | 4% |
| Jeff | 8/10 | 2392 days | 4% |
| Olivia | 7/10 | 2392 days | 3% |
| Adam | 9/10 | 2423 days | 4% |
| Erin | 10/10 | 2514 days | 3% |
| Le Na | 10/10 | 2544 days | 3% |
| El and Josh | 9/10 | 2544 days | 3% |
| Mariette | 1/10 | 2575 days | 1% |
| Kate | 10/10 | 2575 days | 3% |
| Kelly Linn | 8/10 | 2606 days | 3% |
| Maggie | 9/10 | 2606 days | 3% |
| Luke Thomson | 5/10 | 2637 days | 2% |
| Tash & Laura | 8/10 | 2665 days | 3% |
| Jacqui | 9/10 | 2696 days | 3% |
| Sascha Koch | 3/10 | 2696 days | 2% |
| Liz | 8/10 | 2696 days | 3% |
| Heather Abbott | 7/10 | 2696 days | 3% |
| Paula G | 9/10 | 2727 days | 3% |
| Rick | 8/10 | 2727 days | 3% |
| ian kennedy | 8/10 | 2757 days | 3% |
| Jordan & Jazlyn | 9/10 | 2757 days | 3% |
| Julia Thompson | 10/10 | 2757 days | 3% |
| Mike Fricker | 9/10 | 2788 days | 3% |
| Claudia | 10/10 | 2817 days | 3% |
| Rachel | 8/10 | 2817 days | 3% |
| Scooper | 7/10 | 2817 days | 3% |
| Cédric | 10/10 | 2848 days | 3% |
| Cho | 10/10 | 2848 days | 3% |
| Louis | 7/10 | 2879 days | 3% |
| Eb Brough | 9/10 | 2879 days | 3% |
| Esther | 9/10 | 2909 days | 3% |
| Ella | 9/10 | 2940 days | 3% |
| Bex & Jake | 10/10 | 2940 days | 3% |
| Florian | 10/10 | 2971 days | 3% |
| Christina | 9/10 | 2971 days | 3% |
| Benn | 7/10 | 3002 days | 2% |
| Nat | 7/10 | 3002 days | 2% |
| Laura | 4/10 | 3029 days | 1% |
| Robert Wilkinson | 9/10 | 3029 days | 2% |
| Michael Gooch | 8/10 | 3029 days | 2% |
| Michael Jayaranjan | 10/10 | 3033 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3058 days | 2% |
| Eversons | 5/10 | 3061 days | 2% |
| Guinnifer Fuld | 8/10 | 3082 days | 2% |
| Sarah Atkinson | 9/10 | 3091 days | 2% |
| Luke Pearce | 9/10 | 3116 days | 2% |
| Kevin Thom | 10/10 | 3119 days | 2% |
| Samantha Brewin | 6/10 | 3133 days | 2% |
| Jasmine Andrew | 8/10 | 3137 days | 2% |
| Phil and Mel Rowson | 9/10 | 3141 days | 2% |
| S H | 10/10 | 3152 days | 2% |
| Vanessa Stubbs | 7/10 | 3178 days | 2% |
| Geoff Steele | 9/10 | 3182 days | 2% |
| Bernhard Roth | 10/10 | 3189 days | 2% |
| Javier Mimbrera | 8/10 | 3213 days | 2% |
| Sascha Wolff | 3/10 | 3299 days | 1% |
| Nick Lawson | 7/10 | 3325 days | 2% |
| Ian Ling | 10/10 | 3335 days | 2% |
| Belinda Clarke | 9/10 | 3340 days | 2% |
| Laura Kudo | 7/10 | 3347 days | 2% |
| Lars Peter Morling | 5/10 | 3357 days | 1% |
| Kerry Lee | 9/10 | 3366 days | 2% |
| Ceezer Bakker | 3/10 | 3375 days | 1% |
| Erich Brueggermann | 9/10 | 3390 days | 2% |
| Flrent | 9/10 | 3419 days | 1% |
| Victoria Strong | 6/10 | 3424 days | 1% |
| René Birchler | 9/10 | 3456 days | 2% |
| Shelley Warkentin | 6/10 | 3456 days | 1% |
| Joanne Woo | 9/10 | 3486 days | 2% |
| S Webb | 5/10 | 3486 days | 1% |
| Rubenas abidin | 10/10 | 3507 days | 1% |
| Chris | 7/10 | 3517 days | 1% |
| Rachel Chandler | 8/10 | 3545 days | 1% |
| Chloe Cox | 9/10 | 3606 days | 1% |
| Rosemary Roche | 10/10 | 3609 days | 1% |
| Shay | 10/10 | 3609 days | 1% |
| David Elliott | 8/10 | 3700 days | 1% |
| Caleigh | 10/10 | 3714 days | 1% |
| Alex Macdonald | 5/10 | 3760 days | 1% |
| Ian Robb | 7/10 | 3761 days | 1% |
| Clint waters | 9/10 | 3791 days | 1% |
| Paul Read | 6/10 | 3791 days | 1% |
| Jacqui Deans | 9/10 | 3791 days | 1% |
| Matt Lohmeyer | 8/10 | 3791 days | 1% |
| Jennifer Northey | 10/10 | 3791 days | 1% |
| James Whitehead | 7/10 | 3794 days | 1% |
| David From Switzerland | 8/10 | 3813 days | 1% |
| Richard Kirby | 9/10 | 3822 days | 1% |
| Jamie | 10/10 | 3852 days | 1% |
| Juan Gomez | 10/10 | 3866 days | 1% |
| Zhang Li | 10/10 | 3955 days | 1% |
| Rawiri johnston | 8/10 | 4005 days | 0% |
| Saskia Luecke | 8/10 | 4028 days | 0% |
| Matt Betts | 10/10 | 4041 days | 0% |
| Erica b | 7/10 | 4066 days | 0% |
| melissa heng | 10/10 | 4066 days | 0% |
| Berni Hart | 8/10 | 4069 days | 0% |
| Robert Kappel | 10/10 | 4075 days | 0% |
| Jean-Claude Escutary | 7/10 | 4098 days | 0% |
| Stephanie Paton | 8/10 | 4146 days | 0% |
| Jan Rüegg | 9/10 | 4156 days | 0% |
| Thomas Blom | 10/10 | 4156 days | 0% |
| Bjorn Privat | 9/10 | 4168 days | 0% |
| Viki Ziemba | 9/10 | 4181 days | 0% |
| Bartlomiej Berger | 4/10 | 4193 days | 0% |
| Andreas Oetjen | 9/10 | 4194 days | 0% |
| Jay | 6/10 | 4202 days | 0% |
| tschavalon | 10/10 | 4248 days | 0% |
| Nikolas Gut | 9/10 | 4430 days | 1% |
| Charlotte Casey | 8/10 | 4459 days | 1% |
| Brita Topp | 7/10 | 4463 days | 1% |
| Mirjam Betschart | 9/10 | 4477 days | 1% |
| Luca Maria Willensrock | 9/10 | 4485 days | 1% |
| Sybille Willenbrock | 8/10 | 4485 days | 1% |
| Ene Pold | 10/10 | 4485 days | 1% |
| Bjoern | 10/10 | 4490 days | 1% |
| Viola | 10/10 | 4490 days | 1% |
| Henry Thiel | 5/10 | 4503 days | 0% |
| Andreas Zapke | 8/10 | 4519 days | 1% |
| Simone Pickert | 8/10 | 4520 days | 1% |
| Nora Zeitz | 10/10 | 4521 days | 1% |
| Evyatar Karni | 10/10 | 4525 days | 1% |
| GARRYBLOWER | 8/10 | 4553 days | 1% |
| Nigel & Annie Dale | 9/10 | 4583 days | 1% |
| Henrik Joshua | 8/10 | 4583 days | 1% |
| Brian | 9/10 | 4583 days | 1% |
| Sandy Goh | 7/10 | 4614 days | 1% |
| Team Kim&James | 8/10 | 4674 days | 1% |
| Grantygrant | 7/10 | 4797 days | 1% |
| Sylvia Klatt | 5/10 | 4797 days | 0% |
| Steve Maona | 9/10 | 4821 days | 1% |
| Billy Koichopolos | 10/10 | 4821 days | 1% |
| Gina Lisi | 10/10 | 4821 days | 1% |
| Jennifer Bramstad | 8/10 | 4827 days | 1% |
| Josefine Hedlund | 10/10 | 4827 days | 1% |
| Evelina Johansson | 9/10 | 4827 days | 1% |
| Sofia Anderson | 10/10 | 4827 days | 1% |
| annie johnson | 10/10 | 4828 days | 1% |
| Julian Roots | 8/10 | 4828 days | 1% |
| Philip Gibbons | 8/10 | 4856 days | 1% |
| Moni Sangoi | 8/10 | 4887 days | 1% |
| Alison Langley | 9/10 | 4900 days | 1% |
| M Natterser | 8/10 | 4906 days | 1% |
| Fred and Carin | 7/10 | 4907 days | 1% |
| Lydia Holleman | 8/10 | 4909 days | 1% |
| D Pieter | 8/10 | 4916 days | 1% |
| Kali Lohman | 8/10 | 4934 days | 1% |
| Jos Schieveen | 7/10 | 5172 days | 1% |
| Jurgen Joyce | 8/10 | 5185 days | 1% |
| Heath | 1/10 | 5189 days | 0% |
| Lucy Duffy | 10/10 | 5196 days | 1% |
| Robert & Bridget Holden | 7/10 | 5202 days | 1% |
| Rick Moth | 8/10 | 5202 days | 1% |
| Patrick Grant | 8/10 | 5203 days | 1% |
| Beat Kindler | 9/10 | 5205 days | 1% |
| Seth & Carla | 8/10 | 5207 days | 1% |
| Simon Fry | 7/10 | 5207 days | 1% |
| Peter Aertssen | 6/10 | 5208 days | 1% |
| Aoife Lillis | 8/10 | 5210 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5214 days | 1% |
| Barrie Corless | 9/10 | 5221 days | 1% |
| Dean | 9/10 | 5268 days | 1% |
| Laura McCusker | 9/10 | 5300 days | 1% |
| Melissa | 7/10 | 5497 days | 1% |
| Fontvieille | 10/10 | 5510 days | 1% |
| Thomas Klebensberger | 10/10 | 5523 days | 1% |
| Becky Edney | 9/10 | 5533 days | 1% |
| Gordon Agent | 7/10 | 5536 days | 1% |
| Sophie Burge | 8/10 | 5536 days | 1% |
| Mark Vass | 3/10 | 5544 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5545 days | 1% |
| Claire Colquhoun | 8/10 | 5546 days | 1% |
| Erin | 10/10 | 5550 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5550 days | 1% |
| Katherine Forward | 9/10 | 5553 days | 1% |
| Chris Ashton | 8/10 | 5553 days | 1% |
| Kai Eppink | 1/10 | 5557 days | 0% |
| Martin | 9/10 | 5557 days | 1% |
| Mike and Diane Baker | 10/10 | 5560 days | 1% |
| Nicolas | 5/10 | 5560 days | 0% |
| Matthys Kikke | 9/10 | 5563 days | 1% |
| Mike and Sue Clark | 10/10 | 5565 days | 1% |
| Flueckiger | 9/10 | 5568 days | 1% |
| Mark Aarts | 8/10 | 5578 days | 1% |
| Jane Hancock | 10/10 | 5582 days | 1% |
| Jochen | 7/10 | 5585 days | 1% |
| Doris Neuber | 9/10 | 5586 days | 1% |
| HarryS | 5/10 | 5679 days | 1% |
| Mary Van | 9/10 | 5739 days | 1% |
| nelliekaye | 6/10 | 5739 days | 1% |
| antrobdozer | 10/10 | 5770 days | 1% |
| susandicus | 10/10 | 5862 days | 1% |
| Peter and Hilda | 10/10 | 5893 days | 1% |
| Matthias & Ceristiane | 10/10 | 5911 days | 1% |
| Chris Bil | 8/10 | 5919 days | 1% |
| johnandgin | 8/10 | 5924 days | 1% |
| Angela | 10/10 | 5925 days | 1% |
| Sievers | 8/10 | 5927 days | 1% |
| Doris Resch | 10/10 | 5930 days | 1% |
| Rolf X | 9/10 | 5934 days | 1% |
| Mathias | 10/10 | 5939 days | 1% |
| Jamie | 8/10 | 5944 days | 1% |
| David Hobson | 7/10 | 5944 days | 1% |
| Loleit | 10/10 | 5945 days | 1% |
| Joel K | 9/10 | 5950 days | 1% |
| Petra Berrens | 9/10 | 5950 days | 1% |
| Luternauer | 10/10 | 5951 days | 1% |
| Jessica | 9/10 | 5957 days | 1% |
| marcoswi | 8/10 | 5958 days | 1% |
| Jonathan Angela | 7/10 | 5966 days | 1% |
| sophiep | 10/10 | 5998 days | 1% |
| chrish1 | 9/10 | 6014 days | 1% |
| katepat | 10/10 | 6014 days | 1% |
| Marshall | 3/10 | 6016 days | 0% |
| Casarotti Luana | 9/10 | 6026 days | 1% |
| eowyn2k | 7/10 | 6044 days | 1% |
| andriesk | 6/10 | 6139 days | 1% |
| SteveB | 10/10 | 6258 days | 1% |
| CarleyJ | 9/10 | 6292 days | 1% |
| Steven | 7/10 | 6292 days | 1% |
| VincentD | 5/10 | 6292 days | 0% |
| Debbie | 9/10 | 6300 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 95 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.38% |
| 29 | -0.39% |
| 30 | -0.41% |
| 31 | -0.42% |
| 32 | -0.43% |
| 33 | -0.45% |
| 34 | -0.46% |
| … | … |
Balancing Adjustment
2.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.