Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
275 Valid Reviews
The Rainforest Retreat experience has a total of 280 reviews. There are 275 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 275 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.84% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.84% and is based on 275 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 275 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jayne Wright | 7/10 | 28 days | 93% |
| John Bamforth | 9/10 | 59 days | 99% |
| Ian Mulrooney | 7/10 | 59 days | 93% |
| Kevin Izzadeen | 10/10 | 59 days | 100% |
| Kari Flanagan | 10/10 | 87 days | 100% |
| Andrew Lester | 4/10 | 87 days | 65% |
| Per Kindgren | 10/10 | 87 days | 100% |
| Dave Jordan | 9/10 | 87 days | 99% |
| cirefice bernard | 6/10 | 149 days | 85% |
| Rich | 7/10 | 271 days | 89% |
| Ch | 10/10 | 302 days | 95% |
| Danish Camper | 6/10 | 393 days | 79% |
| Elvis | 3/10 | 424 days | 49% |
| Joel Palage | 10/10 | 483 days | 87% |
| Sophie | 5/10 | 514 days | 65% |
| Mladen Savov | 9/10 | 514 days | 84% |
| Jen | 10/10 | 544 days | 83% |
| Walvins | 10/10 | 605 days | 79% |
| Dean | 10/10 | 636 days | 77% |
| Mike Fricker | 9/10 | 758 days | 67% |
| Unhappy camper | 8/10 | 758 days | 66% |
| Joe | 10/10 | 880 days | 56% |
| Jimothyhike | 10/10 | 971 days | 47% |
| Chloe | 10/10 | 971 days | 47% |
| 小B | 8/10 | 1124 days | 32% |
| Matt Olejniczak | 7/10 | 1155 days | 28% |
| Lieke | 8/10 | 1183 days | 28% |
| Juju | 10/10 | 1214 days | 26% |
| Hannah and Matthew | 9/10 | 1367 days | 17% |
| Lucy on the move | 10/10 | 1428 days | 14% |
| Darrell | 8/10 | 1520 days | 10% |
| Shushan | 8/10 | 1824 days | 5% |
| Karthik | 10/10 | 1854 days | 5% |
| Emma | 10/10 | 1885 days | 5% |
| Ellie Richards | 10/10 | 1885 days | 5% |
| Seh | 9/10 | 1944 days | 4% |
| Rach | 8/10 | 2005 days | 4% |
| Teesh K | 10/10 | 2005 days | 4% |
| Hayden | 9/10 | 2036 days | 4% |
| Gemma | 9/10 | 2036 days | 4% |
| Joe Johnson | 9/10 | 2036 days | 4% |
| Ying | 9/10 | 2036 days | 4% |
| Cam | 10/10 | 2066 days | 4% |
| Emma Manson | 9/10 | 2097 days | 4% |
| Sandy | 10/10 | 2128 days | 4% |
| David | 10/10 | 2158 days | 4% |
| Philip | 8/10 | 2189 days | 4% |
| Kerry | 10/10 | 2250 days | 4% |
| Maria | 6/10 | 2250 days | 3% |
| Just a guy | 10/10 | 2250 days | 4% |
| Anna-Lena | 8/10 | 2310 days | 4% |
| Peter | 10/10 | 2310 days | 4% |
| Inge and Tonnie | 7/10 | 2341 days | 3% |
| A&E | 10/10 | 2371 days | 4% |
| Jeff | 8/10 | 2371 days | 4% |
| Olivia | 7/10 | 2371 days | 3% |
| Adam | 9/10 | 2402 days | 4% |
| Erin | 10/10 | 2494 days | 3% |
| Le Na | 10/10 | 2524 days | 3% |
| El and Josh | 9/10 | 2524 days | 3% |
| Mariette | 1/10 | 2555 days | 1% |
| Kate | 10/10 | 2555 days | 3% |
| Kelly Linn | 8/10 | 2585 days | 3% |
| Maggie | 9/10 | 2585 days | 3% |
| Luke Thomson | 5/10 | 2616 days | 2% |
| Tash & Laura | 8/10 | 2644 days | 3% |
| Jacqui | 9/10 | 2675 days | 3% |
| Sascha Koch | 3/10 | 2675 days | 2% |
| Liz | 8/10 | 2675 days | 3% |
| Heather Abbott | 7/10 | 2675 days | 3% |
| Paula G | 9/10 | 2706 days | 3% |
| Rick | 8/10 | 2706 days | 3% |
| ian kennedy | 8/10 | 2736 days | 3% |
| Jordan & Jazlyn | 9/10 | 2736 days | 3% |
| Julia Thompson | 10/10 | 2736 days | 3% |
| Mike Fricker | 9/10 | 2767 days | 3% |
| Claudia | 10/10 | 2797 days | 3% |
| Rachel | 8/10 | 2797 days | 3% |
| Scooper | 7/10 | 2797 days | 3% |
| Cédric | 10/10 | 2828 days | 3% |
| Cho | 10/10 | 2828 days | 3% |
| Louis | 7/10 | 2859 days | 3% |
| Eb Brough | 9/10 | 2859 days | 3% |
| Esther | 9/10 | 2889 days | 3% |
| Ella | 9/10 | 2920 days | 3% |
| Bex & Jake | 10/10 | 2920 days | 3% |
| Florian | 10/10 | 2950 days | 3% |
| Christina | 9/10 | 2950 days | 3% |
| Benn | 7/10 | 2981 days | 2% |
| Nat | 7/10 | 2981 days | 2% |
| Laura | 4/10 | 3009 days | 1% |
| Robert Wilkinson | 9/10 | 3009 days | 2% |
| Michael Gooch | 8/10 | 3009 days | 2% |
| Michael Jayaranjan | 10/10 | 3012 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3037 days | 2% |
| Eversons | 5/10 | 3040 days | 2% |
| Guinnifer Fuld | 8/10 | 3061 days | 2% |
| Sarah Atkinson | 9/10 | 3071 days | 2% |
| Luke Pearce | 9/10 | 3095 days | 2% |
| Kevin Thom | 10/10 | 3098 days | 2% |
| Samantha Brewin | 6/10 | 3112 days | 2% |
| Jasmine Andrew | 8/10 | 3116 days | 2% |
| Phil and Mel Rowson | 9/10 | 3120 days | 2% |
| S H | 10/10 | 3132 days | 2% |
| Vanessa Stubbs | 7/10 | 3158 days | 2% |
| Geoff Steele | 9/10 | 3162 days | 2% |
| Bernhard Roth | 10/10 | 3169 days | 2% |
| Javier Mimbrera | 8/10 | 3193 days | 2% |
| Sascha Wolff | 3/10 | 3279 days | 1% |
| Nick Lawson | 7/10 | 3305 days | 2% |
| Ian Ling | 10/10 | 3315 days | 2% |
| Belinda Clarke | 9/10 | 3319 days | 2% |
| Laura Kudo | 7/10 | 3326 days | 2% |
| Lars Peter Morling | 5/10 | 3336 days | 1% |
| Kerry Lee | 9/10 | 3345 days | 2% |
| Ceezer Bakker | 3/10 | 3354 days | 1% |
| Erich Brueggermann | 9/10 | 3369 days | 2% |
| Flrent | 9/10 | 3398 days | 1% |
| Victoria Strong | 6/10 | 3403 days | 1% |
| René Birchler | 9/10 | 3436 days | 2% |
| Shelley Warkentin | 6/10 | 3436 days | 1% |
| Joanne Woo | 9/10 | 3466 days | 2% |
| S Webb | 5/10 | 3466 days | 1% |
| Rubenas abidin | 10/10 | 3486 days | 1% |
| Chris | 7/10 | 3497 days | 1% |
| Rachel Chandler | 8/10 | 3525 days | 1% |
| Chloe Cox | 9/10 | 3586 days | 1% |
| Rosemary Roche | 10/10 | 3589 days | 1% |
| Shay | 10/10 | 3589 days | 1% |
| David Elliott | 8/10 | 3680 days | 1% |
| Caleigh | 10/10 | 3693 days | 1% |
| Alex Macdonald | 5/10 | 3740 days | 1% |
| Ian Robb | 7/10 | 3740 days | 1% |
| Clint waters | 9/10 | 3771 days | 1% |
| Paul Read | 6/10 | 3771 days | 1% |
| Jacqui Deans | 9/10 | 3771 days | 1% |
| Matt Lohmeyer | 8/10 | 3771 days | 1% |
| Jennifer Northey | 10/10 | 3771 days | 1% |
| James Whitehead | 7/10 | 3773 days | 1% |
| David From Switzerland | 8/10 | 3792 days | 1% |
| Richard Kirby | 9/10 | 3802 days | 1% |
| Jamie | 10/10 | 3832 days | 1% |
| Juan Gomez | 10/10 | 3845 days | 1% |
| Zhang Li | 10/10 | 3935 days | 1% |
| Rawiri johnston | 8/10 | 3985 days | 0% |
| Saskia Luecke | 8/10 | 4008 days | 0% |
| Matt Betts | 10/10 | 4021 days | 0% |
| Erica b | 7/10 | 4046 days | 0% |
| melissa heng | 10/10 | 4046 days | 0% |
| Berni Hart | 8/10 | 4048 days | 0% |
| Robert Kappel | 10/10 | 4054 days | 0% |
| Jean-Claude Escutary | 7/10 | 4077 days | 0% |
| Stephanie Paton | 8/10 | 4125 days | 0% |
| Jan Rüegg | 9/10 | 4136 days | 0% |
| Thomas Blom | 10/10 | 4136 days | 0% |
| Bjorn Privat | 9/10 | 4147 days | 0% |
| Viki Ziemba | 9/10 | 4160 days | 0% |
| Bartlomiej Berger | 4/10 | 4172 days | 0% |
| Andreas Oetjen | 9/10 | 4173 days | 0% |
| Jay | 6/10 | 4181 days | 0% |
| tschavalon | 10/10 | 4228 days | 0% |
| Nikolas Gut | 9/10 | 4409 days | 1% |
| Charlotte Casey | 8/10 | 4438 days | 1% |
| Brita Topp | 7/10 | 4442 days | 1% |
| Mirjam Betschart | 9/10 | 4456 days | 1% |
| Luca Maria Willensrock | 9/10 | 4464 days | 1% |
| Sybille Willenbrock | 8/10 | 4464 days | 1% |
| Ene Pold | 10/10 | 4464 days | 1% |
| Bjoern | 10/10 | 4469 days | 1% |
| Viola | 10/10 | 4469 days | 1% |
| Henry Thiel | 5/10 | 4482 days | 0% |
| Andreas Zapke | 8/10 | 4498 days | 1% |
| Simone Pickert | 8/10 | 4499 days | 1% |
| Nora Zeitz | 10/10 | 4500 days | 1% |
| Evyatar Karni | 10/10 | 4504 days | 1% |
| GARRYBLOWER | 8/10 | 4532 days | 1% |
| Nigel & Annie Dale | 9/10 | 4562 days | 1% |
| Henrik Joshua | 8/10 | 4562 days | 1% |
| Brian | 9/10 | 4562 days | 1% |
| Sandy Goh | 7/10 | 4593 days | 1% |
| Team Kim&James | 8/10 | 4654 days | 1% |
| Grantygrant | 7/10 | 4776 days | 1% |
| Sylvia Klatt | 5/10 | 4776 days | 0% |
| Steve Maona | 9/10 | 4800 days | 1% |
| Billy Koichopolos | 10/10 | 4800 days | 1% |
| Gina Lisi | 10/10 | 4800 days | 1% |
| Jennifer Bramstad | 8/10 | 4806 days | 1% |
| Josefine Hedlund | 10/10 | 4806 days | 1% |
| Evelina Johansson | 9/10 | 4806 days | 1% |
| Sofia Anderson | 10/10 | 4806 days | 1% |
| annie johnson | 10/10 | 4807 days | 1% |
| Julian Roots | 8/10 | 4807 days | 1% |
| Philip Gibbons | 8/10 | 4835 days | 1% |
| Moni Sangoi | 8/10 | 4866 days | 1% |
| Alison Langley | 9/10 | 4879 days | 1% |
| M Natterser | 8/10 | 4885 days | 1% |
| Fred and Carin | 7/10 | 4886 days | 1% |
| Lydia Holleman | 8/10 | 4888 days | 1% |
| D Pieter | 8/10 | 4895 days | 1% |
| Kali Lohman | 8/10 | 4913 days | 1% |
| Jos Schieveen | 7/10 | 5151 days | 1% |
| Jurgen Joyce | 8/10 | 5164 days | 1% |
| Heath | 1/10 | 5168 days | 0% |
| Lucy Duffy | 10/10 | 5175 days | 1% |
| Robert & Bridget Holden | 7/10 | 5181 days | 1% |
| Rick Moth | 8/10 | 5181 days | 1% |
| Patrick Grant | 8/10 | 5182 days | 1% |
| Beat Kindler | 9/10 | 5184 days | 1% |
| Seth & Carla | 8/10 | 5186 days | 1% |
| Simon Fry | 7/10 | 5186 days | 1% |
| Peter Aertssen | 6/10 | 5187 days | 0% |
| Aoife Lillis | 8/10 | 5189 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5193 days | 1% |
| Barrie Corless | 9/10 | 5200 days | 1% |
| Dean | 9/10 | 5247 days | 1% |
| Laura McCusker | 9/10 | 5279 days | 1% |
| Melissa | 7/10 | 5477 days | 1% |
| Fontvieille | 10/10 | 5490 days | 1% |
| Thomas Klebensberger | 10/10 | 5503 days | 1% |
| Becky Edney | 9/10 | 5512 days | 1% |
| Gordon Agent | 7/10 | 5515 days | 1% |
| Sophie Burge | 8/10 | 5515 days | 1% |
| Mark Vass | 3/10 | 5523 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5524 days | 0% |
| Claire Colquhoun | 8/10 | 5525 days | 1% |
| Erin | 10/10 | 5529 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5529 days | 1% |
| Katherine Forward | 9/10 | 5532 days | 1% |
| Chris Ashton | 8/10 | 5532 days | 1% |
| Kai Eppink | 1/10 | 5536 days | 0% |
| Martin | 9/10 | 5536 days | 1% |
| Mike and Diane Baker | 10/10 | 5539 days | 1% |
| Nicolas | 5/10 | 5539 days | 0% |
| Matthys Kikke | 9/10 | 5542 days | 1% |
| Mike and Sue Clark | 10/10 | 5544 days | 1% |
| Flueckiger | 9/10 | 5547 days | 1% |
| Mark Aarts | 8/10 | 5557 days | 1% |
| Jane Hancock | 10/10 | 5561 days | 1% |
| Jochen | 7/10 | 5564 days | 1% |
| Doris Neuber | 9/10 | 5565 days | 1% |
| HarryS | 5/10 | 5658 days | 0% |
| Mary Van | 9/10 | 5719 days | 1% |
| nelliekaye | 6/10 | 5719 days | 1% |
| antrobdozer | 10/10 | 5750 days | 1% |
| susandicus | 10/10 | 5842 days | 1% |
| Peter and Hilda | 10/10 | 5872 days | 1% |
| Matthias & Ceristiane | 10/10 | 5890 days | 1% |
| Chris Bil | 8/10 | 5898 days | 1% |
| johnandgin | 8/10 | 5903 days | 1% |
| Angela | 10/10 | 5904 days | 1% |
| Sievers | 8/10 | 5906 days | 1% |
| Doris Resch | 10/10 | 5909 days | 1% |
| Rolf X | 9/10 | 5913 days | 1% |
| Mathias | 10/10 | 5918 days | 1% |
| Jamie | 8/10 | 5923 days | 1% |
| David Hobson | 7/10 | 5923 days | 1% |
| Loleit | 10/10 | 5924 days | 1% |
| Joel K | 9/10 | 5929 days | 1% |
| Petra Berrens | 9/10 | 5929 days | 1% |
| Luternauer | 10/10 | 5930 days | 1% |
| Jessica | 9/10 | 5936 days | 1% |
| marcoswi | 8/10 | 5937 days | 1% |
| Jonathan Angela | 7/10 | 5945 days | 1% |
| sophiep | 10/10 | 5977 days | 1% |
| chrish1 | 9/10 | 5993 days | 1% |
| katepat | 10/10 | 5993 days | 1% |
| Marshall | 3/10 | 5995 days | 0% |
| Casarotti Luana | 9/10 | 6005 days | 1% |
| eowyn2k | 7/10 | 6023 days | 1% |
| andriesk | 6/10 | 6119 days | 0% |
| SteveB | 10/10 | 6237 days | 1% |
| CarleyJ | 9/10 | 6271 days | 1% |
| Steven | 7/10 | 6271 days | 1% |
| VincentD | 5/10 | 6271 days | 0% |
| Debbie | 9/10 | 6279 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.17% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 11 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 8 | -0.13% |
| 9 | -0.14% |
| 10 | -0.16% |
| 11 | -0.17% |
| 12 | -0.19% |
| 13 | -0.21% |
| 14 | -0.22% |
| … | … |
Balancing Adjustment
1.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.