G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
276 Valid Reviews
The Rainforest Retreat experience has a total of 281 reviews. There are 276 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 276 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
30% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.90% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.90% and is based on 276 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 276 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Amy Spring Wallis | 10/10 | 90 days | 100% |
| Jayne Wright | 7/10 | 181 days | 92% |
| John Bamforth | 9/10 | 212 days | 97% |
| Ian Mulrooney | 7/10 | 212 days | 91% |
| Kevin Izzadeen | 10/10 | 212 days | 98% |
| Kari Flanagan | 10/10 | 240 days | 97% |
| Andrew Lester | 4/10 | 240 days | 63% |
| Per Kindgren | 10/10 | 240 days | 97% |
| Dave Jordan | 9/10 | 240 days | 96% |
| cirefice bernard | 6/10 | 302 days | 82% |
| Rich | 7/10 | 424 days | 84% |
| Ch | 10/10 | 455 days | 89% |
| Danish Camper | 6/10 | 546 days | 72% |
| Elvis | 3/10 | 577 days | 44% |
| Joel Palage | 10/10 | 636 days | 77% |
| Sophie | 5/10 | 667 days | 57% |
| Mladen Savov | 9/10 | 667 days | 74% |
| Jen | 10/10 | 697 days | 73% |
| Walvins | 10/10 | 758 days | 68% |
| Dean | 10/10 | 789 days | 65% |
| Mike Fricker | 9/10 | 911 days | 52% |
| Unhappy camper | 8/10 | 911 days | 52% |
| Joe | 10/10 | 1033 days | 41% |
| Jimothyhike | 10/10 | 1124 days | 33% |
| Chloe | 10/10 | 1124 days | 33% |
| 小B | 8/10 | 1277 days | 22% |
| Matt Olejniczak | 7/10 | 1308 days | 19% |
| Lieke | 8/10 | 1336 days | 18% |
| Juju | 10/10 | 1367 days | 17% |
| Hannah and Matthew | 9/10 | 1520 days | 10% |
| Lucy on the move | 10/10 | 1581 days | 8% |
| Darrell | 8/10 | 1673 days | 6% |
| Shushan | 8/10 | 1977 days | 5% |
| Karthik | 10/10 | 2007 days | 5% |
| Emma | 10/10 | 2038 days | 5% |
| Ellie Richards | 10/10 | 2038 days | 5% |
| Seh | 9/10 | 2097 days | 4% |
| Rach | 8/10 | 2158 days | 4% |
| Teesh K | 10/10 | 2158 days | 4% |
| Hayden | 9/10 | 2189 days | 4% |
| Gemma | 9/10 | 2189 days | 4% |
| Joe Johnson | 9/10 | 2189 days | 4% |
| Ying | 9/10 | 2189 days | 4% |
| Cam | 10/10 | 2219 days | 4% |
| Emma Manson | 9/10 | 2250 days | 4% |
| Sandy | 10/10 | 2281 days | 4% |
| David | 10/10 | 2311 days | 4% |
| Philip | 8/10 | 2342 days | 4% |
| Kerry | 10/10 | 2403 days | 4% |
| Maria | 6/10 | 2403 days | 3% |
| Just a guy | 10/10 | 2403 days | 4% |
| Anna-Lena | 8/10 | 2463 days | 4% |
| Peter | 10/10 | 2463 days | 4% |
| Inge and Tonnie | 7/10 | 2494 days | 3% |
| A&E | 10/10 | 2524 days | 4% |
| Jeff | 8/10 | 2524 days | 4% |
| Olivia | 7/10 | 2524 days | 3% |
| Adam | 9/10 | 2555 days | 3% |
| Erin | 10/10 | 2647 days | 3% |
| Le Na | 10/10 | 2677 days | 3% |
| El and Josh | 9/10 | 2677 days | 3% |
| Mariette | 1/10 | 2708 days | 1% |
| Kate | 10/10 | 2708 days | 3% |
| Kelly Linn | 8/10 | 2738 days | 3% |
| Maggie | 9/10 | 2738 days | 3% |
| Luke Thomson | 5/10 | 2769 days | 2% |
| Tash & Laura | 8/10 | 2797 days | 3% |
| Jacqui | 9/10 | 2828 days | 3% |
| Sascha Koch | 3/10 | 2828 days | 2% |
| Liz | 8/10 | 2828 days | 3% |
| Heather Abbott | 7/10 | 2828 days | 3% |
| Paula G | 9/10 | 2859 days | 3% |
| Rick | 8/10 | 2859 days | 3% |
| ian kennedy | 8/10 | 2889 days | 3% |
| Jordan & Jazlyn | 9/10 | 2889 days | 3% |
| Julia Thompson | 10/10 | 2889 days | 3% |
| Mike Fricker | 9/10 | 2920 days | 3% |
| Claudia | 10/10 | 2950 days | 3% |
| Rachel | 8/10 | 2950 days | 3% |
| Scooper | 7/10 | 2950 days | 3% |
| Cédric | 10/10 | 2981 days | 3% |
| Cho | 10/10 | 2981 days | 3% |
| Louis | 7/10 | 3012 days | 2% |
| Eb Brough | 9/10 | 3012 days | 3% |
| Esther | 9/10 | 3042 days | 3% |
| Ella | 9/10 | 3073 days | 2% |
| Bex & Jake | 10/10 | 3073 days | 3% |
| Florian | 10/10 | 3103 days | 2% |
| Christina | 9/10 | 3103 days | 2% |
| Benn | 7/10 | 3134 days | 2% |
| Nat | 7/10 | 3134 days | 2% |
| Laura | 4/10 | 3161 days | 1% |
| Robert Wilkinson | 9/10 | 3161 days | 2% |
| Michael Gooch | 8/10 | 3161 days | 2% |
| Michael Jayaranjan | 10/10 | 3165 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3190 days | 2% |
| Eversons | 5/10 | 3193 days | 2% |
| Guinnifer Fuld | 8/10 | 3214 days | 2% |
| Sarah Atkinson | 9/10 | 3223 days | 2% |
| Luke Pearce | 9/10 | 3248 days | 2% |
| Kevin Thom | 10/10 | 3251 days | 2% |
| Samantha Brewin | 6/10 | 3265 days | 2% |
| Jasmine Andrew | 8/10 | 3269 days | 2% |
| Phil and Mel Rowson | 9/10 | 3273 days | 2% |
| S H | 10/10 | 3284 days | 2% |
| Vanessa Stubbs | 7/10 | 3311 days | 2% |
| Geoff Steele | 9/10 | 3314 days | 2% |
| Bernhard Roth | 10/10 | 3322 days | 2% |
| Javier Mimbrera | 8/10 | 3345 days | 2% |
| Sascha Wolff | 3/10 | 3432 days | 1% |
| Nick Lawson | 7/10 | 3458 days | 2% |
| Ian Ling | 10/10 | 3467 days | 2% |
| Belinda Clarke | 9/10 | 3472 days | 2% |
| Laura Kudo | 7/10 | 3479 days | 2% |
| Lars Peter Morling | 5/10 | 3489 days | 1% |
| Kerry Lee | 9/10 | 3498 days | 2% |
| Ceezer Bakker | 3/10 | 3507 days | 1% |
| Erich Brueggermann | 9/10 | 3522 days | 2% |
| Flrent | 9/10 | 3551 days | 1% |
| Victoria Strong | 6/10 | 3556 days | 1% |
| René Birchler | 9/10 | 3588 days | 1% |
| Shelley Warkentin | 6/10 | 3588 days | 1% |
| Joanne Woo | 9/10 | 3618 days | 1% |
| S Webb | 5/10 | 3618 days | 1% |
| Rubenas abidin | 10/10 | 3639 days | 1% |
| Chris | 7/10 | 3649 days | 1% |
| Rachel Chandler | 8/10 | 3678 days | 1% |
| Chloe Cox | 9/10 | 3739 days | 1% |
| Rosemary Roche | 10/10 | 3741 days | 1% |
| Shay | 10/10 | 3742 days | 1% |
| David Elliott | 8/10 | 3832 days | 1% |
| Caleigh | 10/10 | 3846 days | 1% |
| Alex Macdonald | 5/10 | 3892 days | 1% |
| Ian Robb | 7/10 | 3893 days | 1% |
| Clint waters | 9/10 | 3923 days | 1% |
| Paul Read | 6/10 | 3923 days | 1% |
| Jacqui Deans | 9/10 | 3923 days | 1% |
| Matt Lohmeyer | 8/10 | 3923 days | 1% |
| Jennifer Northey | 10/10 | 3923 days | 1% |
| James Whitehead | 7/10 | 3926 days | 1% |
| David From Switzerland | 8/10 | 3945 days | 1% |
| Richard Kirby | 9/10 | 3954 days | 1% |
| Jamie | 10/10 | 3984 days | 1% |
| Juan Gomez | 10/10 | 3998 days | 1% |
| Zhang Li | 10/10 | 4088 days | 1% |
| Rawiri johnston | 8/10 | 4138 days | 0% |
| Saskia Luecke | 8/10 | 4161 days | 0% |
| Matt Betts | 10/10 | 4174 days | 0% |
| Erica b | 7/10 | 4198 days | 0% |
| melissa heng | 10/10 | 4198 days | 0% |
| Berni Hart | 8/10 | 4201 days | 0% |
| Robert Kappel | 10/10 | 4207 days | 0% |
| Jean-Claude Escutary | 7/10 | 4230 days | 0% |
| Stephanie Paton | 8/10 | 4278 days | 0% |
| Jan Rüegg | 9/10 | 4288 days | 0% |
| Thomas Blom | 10/10 | 4288 days | 0% |
| Bjorn Privat | 9/10 | 4300 days | 0% |
| Viki Ziemba | 9/10 | 4313 days | 0% |
| Bartlomiej Berger | 4/10 | 4325 days | 0% |
| Andreas Oetjen | 9/10 | 4326 days | 0% |
| Jay | 6/10 | 4334 days | 0% |
| tschavalon | 10/10 | 4380 days | 1% |
| Nikolas Gut | 9/10 | 4562 days | 1% |
| Charlotte Casey | 8/10 | 4591 days | 1% |
| Brita Topp | 7/10 | 4595 days | 1% |
| Mirjam Betschart | 9/10 | 4609 days | 1% |
| Luca Maria Willensrock | 9/10 | 4617 days | 1% |
| Sybille Willenbrock | 8/10 | 4617 days | 1% |
| Ene Pold | 10/10 | 4617 days | 1% |
| Bjoern | 10/10 | 4622 days | 1% |
| Viola | 10/10 | 4622 days | 1% |
| Henry Thiel | 5/10 | 4635 days | 1% |
| Andreas Zapke | 8/10 | 4651 days | 1% |
| Simone Pickert | 8/10 | 4652 days | 1% |
| Nora Zeitz | 10/10 | 4653 days | 1% |
| Evyatar Karni | 10/10 | 4657 days | 1% |
| GARRYBLOWER | 8/10 | 4685 days | 1% |
| Nigel & Annie Dale | 9/10 | 4715 days | 1% |
| Henrik Joshua | 8/10 | 4715 days | 1% |
| Brian | 9/10 | 4715 days | 1% |
| Sandy Goh | 7/10 | 4746 days | 1% |
| Team Kim&James | 8/10 | 4807 days | 1% |
| Grantygrant | 7/10 | 4929 days | 1% |
| Sylvia Klatt | 5/10 | 4929 days | 1% |
| Steve Maona | 9/10 | 4953 days | 1% |
| Billy Koichopolos | 10/10 | 4953 days | 1% |
| Gina Lisi | 10/10 | 4953 days | 1% |
| Jennifer Bramstad | 8/10 | 4959 days | 1% |
| Josefine Hedlund | 10/10 | 4959 days | 1% |
| Evelina Johansson | 9/10 | 4959 days | 1% |
| Sofia Anderson | 10/10 | 4959 days | 1% |
| annie johnson | 10/10 | 4960 days | 1% |
| Julian Roots | 8/10 | 4960 days | 1% |
| Philip Gibbons | 8/10 | 4988 days | 1% |
| Moni Sangoi | 8/10 | 5019 days | 1% |
| Alison Langley | 9/10 | 5032 days | 1% |
| M Natterser | 8/10 | 5038 days | 1% |
| Fred and Carin | 7/10 | 5039 days | 1% |
| Lydia Holleman | 8/10 | 5041 days | 1% |
| D Pieter | 8/10 | 5048 days | 1% |
| Kali Lohman | 8/10 | 5066 days | 1% |
| Jos Schieveen | 7/10 | 5304 days | 1% |
| Jurgen Joyce | 8/10 | 5317 days | 1% |
| Heath | 1/10 | 5321 days | 0% |
| Lucy Duffy | 10/10 | 5328 days | 1% |
| Robert & Bridget Holden | 7/10 | 5334 days | 1% |
| Rick Moth | 8/10 | 5334 days | 1% |
| Patrick Grant | 8/10 | 5335 days | 1% |
| Beat Kindler | 9/10 | 5337 days | 1% |
| Seth & Carla | 8/10 | 5339 days | 1% |
| Simon Fry | 7/10 | 5339 days | 1% |
| Peter Aertssen | 6/10 | 5340 days | 1% |
| Aoife Lillis | 8/10 | 5342 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5346 days | 1% |
| Barrie Corless | 9/10 | 5353 days | 1% |
| Dean | 9/10 | 5400 days | 1% |
| Laura McCusker | 9/10 | 5432 days | 1% |
| Melissa | 7/10 | 5630 days | 1% |
| Fontvieille | 10/10 | 5643 days | 1% |
| Thomas Klebensberger | 10/10 | 5656 days | 1% |
| Becky Edney | 9/10 | 5665 days | 1% |
| Gordon Agent | 7/10 | 5668 days | 1% |
| Sophie Burge | 8/10 | 5668 days | 1% |
| Mark Vass | 3/10 | 5676 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5677 days | 1% |
| Claire Colquhoun | 8/10 | 5678 days | 1% |
| Erin | 10/10 | 5682 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5682 days | 1% |
| Katherine Forward | 9/10 | 5685 days | 1% |
| Chris Ashton | 8/10 | 5685 days | 1% |
| Kai Eppink | 1/10 | 5689 days | 0% |
| Martin | 9/10 | 5689 days | 1% |
| Mike and Diane Baker | 10/10 | 5692 days | 1% |
| Nicolas | 5/10 | 5692 days | 1% |
| Matthys Kikke | 9/10 | 5695 days | 1% |
| Mike and Sue Clark | 10/10 | 5697 days | 1% |
| Flueckiger | 9/10 | 5700 days | 1% |
| Mark Aarts | 8/10 | 5710 days | 1% |
| Jane Hancock | 10/10 | 5714 days | 1% |
| Jochen | 7/10 | 5717 days | 1% |
| Doris Neuber | 9/10 | 5718 days | 1% |
| HarryS | 5/10 | 5811 days | 1% |
| Mary Van | 9/10 | 5872 days | 1% |
| nelliekaye | 6/10 | 5872 days | 1% |
| antrobdozer | 10/10 | 5903 days | 1% |
| susandicus | 10/10 | 5995 days | 1% |
| Peter and Hilda | 10/10 | 6025 days | 1% |
| Matthias & Ceristiane | 10/10 | 6043 days | 1% |
| Chris Bil | 8/10 | 6051 days | 1% |
| johnandgin | 8/10 | 6056 days | 1% |
| Angela | 10/10 | 6057 days | 1% |
| Sievers | 8/10 | 6059 days | 1% |
| Doris Resch | 10/10 | 6062 days | 1% |
| Rolf X | 9/10 | 6066 days | 1% |
| Mathias | 10/10 | 6071 days | 1% |
| Jamie | 8/10 | 6076 days | 1% |
| David Hobson | 7/10 | 6076 days | 1% |
| Loleit | 10/10 | 6077 days | 1% |
| Joel K | 9/10 | 6082 days | 1% |
| Petra Berrens | 9/10 | 6082 days | 1% |
| Luternauer | 10/10 | 6083 days | 1% |
| Jessica | 9/10 | 6089 days | 1% |
| marcoswi | 8/10 | 6090 days | 1% |
| Jonathan Angela | 7/10 | 6098 days | 1% |
| sophiep | 10/10 | 6130 days | 1% |
| chrish1 | 9/10 | 6146 days | 1% |
| katepat | 10/10 | 6146 days | 1% |
| Marshall | 3/10 | 6148 days | 0% |
| Casarotti Luana | 9/10 | 6158 days | 1% |
| eowyn2k | 7/10 | 6176 days | 1% |
| andriesk | 6/10 | 6272 days | 1% |
| SteveB | 10/10 | 6390 days | 1% |
| CarleyJ | 9/10 | 6424 days | 1% |
| Steven | 7/10 | 6424 days | 1% |
| VincentD | 5/10 | 6424 days | 1% |
| Debbie | 9/10 | 6432 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 61 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 58 | -0.94% |
| 59 | -0.95% |
| 60 | -0.97% |
| 61 | -0.98% |
| 62 | -1.00% |
| 63 | -1.02% |
| 64 | -1.03% |
| … | … |
Balancing Adjustment
2.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.