Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
275 Valid Reviews
The Rainforest Retreat experience has a total of 280 reviews. There are 275 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 275 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 81 |
|
29% |
| 9/10 | 69 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 33 |
|
12% |
| 6/10 | 12 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 3 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.84% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.84% and is based on 275 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 275 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jayne Wright | 7/10 | 71 days | 93% |
| John Bamforth | 9/10 | 102 days | 99% |
| Ian Mulrooney | 7/10 | 102 days | 93% |
| Kevin Izzadeen | 10/10 | 102 days | 100% |
| Kari Flanagan | 10/10 | 130 days | 100% |
| Andrew Lester | 4/10 | 130 days | 65% |
| Per Kindgren | 10/10 | 130 days | 100% |
| Dave Jordan | 9/10 | 130 days | 99% |
| cirefice bernard | 6/10 | 192 days | 85% |
| Rich | 7/10 | 314 days | 88% |
| Ch | 10/10 | 345 days | 94% |
| Danish Camper | 6/10 | 436 days | 77% |
| Elvis | 3/10 | 467 days | 48% |
| Joel Palage | 10/10 | 526 days | 85% |
| Sophie | 5/10 | 557 days | 63% |
| Mladen Savov | 9/10 | 557 days | 82% |
| Jen | 10/10 | 587 days | 81% |
| Walvins | 10/10 | 648 days | 76% |
| Dean | 10/10 | 679 days | 74% |
| Mike Fricker | 9/10 | 801 days | 63% |
| Unhappy camper | 8/10 | 801 days | 62% |
| Joe | 10/10 | 923 days | 52% |
| Jimothyhike | 10/10 | 1014 days | 43% |
| Chloe | 10/10 | 1014 days | 43% |
| 小B | 8/10 | 1167 days | 29% |
| Matt Olejniczak | 7/10 | 1198 days | 26% |
| Lieke | 8/10 | 1226 days | 25% |
| Juju | 10/10 | 1257 days | 23% |
| Hannah and Matthew | 9/10 | 1410 days | 15% |
| Lucy on the move | 10/10 | 1471 days | 12% |
| Darrell | 8/10 | 1563 days | 9% |
| Shushan | 8/10 | 1867 days | 5% |
| Karthik | 10/10 | 1897 days | 5% |
| Emma | 10/10 | 1928 days | 5% |
| Ellie Richards | 10/10 | 1928 days | 5% |
| Seh | 9/10 | 1987 days | 4% |
| Rach | 8/10 | 2048 days | 4% |
| Teesh K | 10/10 | 2048 days | 4% |
| Hayden | 9/10 | 2079 days | 4% |
| Gemma | 9/10 | 2079 days | 4% |
| Joe Johnson | 9/10 | 2079 days | 4% |
| Ying | 9/10 | 2079 days | 4% |
| Cam | 10/10 | 2109 days | 4% |
| Emma Manson | 9/10 | 2140 days | 4% |
| Sandy | 10/10 | 2171 days | 4% |
| David | 10/10 | 2201 days | 4% |
| Philip | 8/10 | 2232 days | 4% |
| Kerry | 10/10 | 2293 days | 4% |
| Maria | 6/10 | 2293 days | 3% |
| Just a guy | 10/10 | 2293 days | 4% |
| Anna-Lena | 8/10 | 2353 days | 4% |
| Peter | 10/10 | 2353 days | 4% |
| Inge and Tonnie | 7/10 | 2384 days | 3% |
| A&E | 10/10 | 2414 days | 4% |
| Jeff | 8/10 | 2414 days | 4% |
| Olivia | 7/10 | 2414 days | 3% |
| Adam | 9/10 | 2445 days | 4% |
| Erin | 10/10 | 2537 days | 3% |
| Le Na | 10/10 | 2567 days | 3% |
| El and Josh | 9/10 | 2567 days | 3% |
| Mariette | 1/10 | 2598 days | 1% |
| Kate | 10/10 | 2598 days | 3% |
| Kelly Linn | 8/10 | 2628 days | 3% |
| Maggie | 9/10 | 2628 days | 3% |
| Luke Thomson | 5/10 | 2659 days | 2% |
| Tash & Laura | 8/10 | 2687 days | 3% |
| Jacqui | 9/10 | 2718 days | 3% |
| Sascha Koch | 3/10 | 2718 days | 2% |
| Liz | 8/10 | 2718 days | 3% |
| Heather Abbott | 7/10 | 2718 days | 3% |
| Paula G | 9/10 | 2749 days | 3% |
| Rick | 8/10 | 2749 days | 3% |
| ian kennedy | 8/10 | 2779 days | 3% |
| Jordan & Jazlyn | 9/10 | 2779 days | 3% |
| Julia Thompson | 10/10 | 2779 days | 3% |
| Mike Fricker | 9/10 | 2810 days | 3% |
| Claudia | 10/10 | 2840 days | 3% |
| Rachel | 8/10 | 2840 days | 3% |
| Scooper | 7/10 | 2840 days | 3% |
| Cédric | 10/10 | 2871 days | 3% |
| Cho | 10/10 | 2871 days | 3% |
| Louis | 7/10 | 2902 days | 3% |
| Eb Brough | 9/10 | 2902 days | 3% |
| Esther | 9/10 | 2932 days | 3% |
| Ella | 9/10 | 2963 days | 3% |
| Bex & Jake | 10/10 | 2963 days | 3% |
| Florian | 10/10 | 2993 days | 3% |
| Christina | 9/10 | 2993 days | 2% |
| Benn | 7/10 | 3024 days | 2% |
| Nat | 7/10 | 3024 days | 2% |
| Laura | 4/10 | 3052 days | 1% |
| Robert Wilkinson | 9/10 | 3052 days | 2% |
| Michael Gooch | 8/10 | 3052 days | 2% |
| Michael Jayaranjan | 10/10 | 3055 days | 2% |
| Rasmus Lundgaard Nielsen | 9/10 | 3080 days | 2% |
| Eversons | 5/10 | 3083 days | 2% |
| Guinnifer Fuld | 8/10 | 3104 days | 2% |
| Sarah Atkinson | 9/10 | 3114 days | 2% |
| Luke Pearce | 9/10 | 3138 days | 2% |
| Kevin Thom | 10/10 | 3141 days | 2% |
| Samantha Brewin | 6/10 | 3155 days | 2% |
| Jasmine Andrew | 8/10 | 3159 days | 2% |
| Phil and Mel Rowson | 9/10 | 3163 days | 2% |
| S H | 10/10 | 3175 days | 2% |
| Vanessa Stubbs | 7/10 | 3201 days | 2% |
| Geoff Steele | 9/10 | 3205 days | 2% |
| Bernhard Roth | 10/10 | 3212 days | 2% |
| Javier Mimbrera | 8/10 | 3236 days | 2% |
| Sascha Wolff | 3/10 | 3322 days | 1% |
| Nick Lawson | 7/10 | 3348 days | 2% |
| Ian Ling | 10/10 | 3358 days | 2% |
| Belinda Clarke | 9/10 | 3362 days | 2% |
| Laura Kudo | 7/10 | 3369 days | 2% |
| Lars Peter Morling | 5/10 | 3379 days | 1% |
| Kerry Lee | 9/10 | 3388 days | 2% |
| Ceezer Bakker | 3/10 | 3397 days | 1% |
| Erich Brueggermann | 9/10 | 3412 days | 2% |
| Flrent | 9/10 | 3441 days | 1% |
| Victoria Strong | 6/10 | 3446 days | 1% |
| René Birchler | 9/10 | 3479 days | 2% |
| Shelley Warkentin | 6/10 | 3479 days | 1% |
| Joanne Woo | 9/10 | 3509 days | 1% |
| S Webb | 5/10 | 3509 days | 1% |
| Rubenas abidin | 10/10 | 3529 days | 1% |
| Chris | 7/10 | 3540 days | 1% |
| Rachel Chandler | 8/10 | 3568 days | 1% |
| Chloe Cox | 9/10 | 3629 days | 1% |
| Rosemary Roche | 10/10 | 3632 days | 1% |
| Shay | 10/10 | 3632 days | 1% |
| David Elliott | 8/10 | 3723 days | 1% |
| Caleigh | 10/10 | 3736 days | 1% |
| Alex Macdonald | 5/10 | 3783 days | 1% |
| Ian Robb | 7/10 | 3783 days | 1% |
| Clint waters | 9/10 | 3814 days | 1% |
| Paul Read | 6/10 | 3814 days | 1% |
| Jacqui Deans | 9/10 | 3814 days | 1% |
| Matt Lohmeyer | 8/10 | 3814 days | 1% |
| Jennifer Northey | 10/10 | 3814 days | 1% |
| James Whitehead | 7/10 | 3816 days | 1% |
| David From Switzerland | 8/10 | 3835 days | 1% |
| Richard Kirby | 9/10 | 3845 days | 1% |
| Jamie | 10/10 | 3875 days | 1% |
| Juan Gomez | 10/10 | 3888 days | 1% |
| Zhang Li | 10/10 | 3978 days | 1% |
| Rawiri johnston | 8/10 | 4028 days | 0% |
| Saskia Luecke | 8/10 | 4051 days | 0% |
| Matt Betts | 10/10 | 4064 days | 0% |
| Erica b | 7/10 | 4089 days | 0% |
| melissa heng | 10/10 | 4089 days | 0% |
| Berni Hart | 8/10 | 4091 days | 0% |
| Robert Kappel | 10/10 | 4097 days | 0% |
| Jean-Claude Escutary | 7/10 | 4120 days | 0% |
| Stephanie Paton | 8/10 | 4168 days | 0% |
| Jan Rüegg | 9/10 | 4179 days | 0% |
| Thomas Blom | 10/10 | 4179 days | 0% |
| Bjorn Privat | 9/10 | 4190 days | 0% |
| Viki Ziemba | 9/10 | 4203 days | 0% |
| Bartlomiej Berger | 4/10 | 4215 days | 0% |
| Andreas Oetjen | 9/10 | 4216 days | 0% |
| Jay | 6/10 | 4224 days | 0% |
| tschavalon | 10/10 | 4271 days | 0% |
| Nikolas Gut | 9/10 | 4452 days | 1% |
| Charlotte Casey | 8/10 | 4481 days | 1% |
| Brita Topp | 7/10 | 4485 days | 1% |
| Mirjam Betschart | 9/10 | 4499 days | 1% |
| Luca Maria Willensrock | 9/10 | 4507 days | 1% |
| Sybille Willenbrock | 8/10 | 4507 days | 1% |
| Ene Pold | 10/10 | 4507 days | 1% |
| Bjoern | 10/10 | 4512 days | 1% |
| Viola | 10/10 | 4512 days | 1% |
| Henry Thiel | 5/10 | 4525 days | 0% |
| Andreas Zapke | 8/10 | 4541 days | 1% |
| Simone Pickert | 8/10 | 4542 days | 1% |
| Nora Zeitz | 10/10 | 4543 days | 1% |
| Evyatar Karni | 10/10 | 4547 days | 1% |
| GARRYBLOWER | 8/10 | 4575 days | 1% |
| Nigel & Annie Dale | 9/10 | 4605 days | 1% |
| Henrik Joshua | 8/10 | 4605 days | 1% |
| Brian | 9/10 | 4605 days | 1% |
| Sandy Goh | 7/10 | 4636 days | 1% |
| Team Kim&James | 8/10 | 4697 days | 1% |
| Grantygrant | 7/10 | 4819 days | 1% |
| Sylvia Klatt | 5/10 | 4819 days | 0% |
| Steve Maona | 9/10 | 4843 days | 1% |
| Billy Koichopolos | 10/10 | 4843 days | 1% |
| Gina Lisi | 10/10 | 4843 days | 1% |
| Jennifer Bramstad | 8/10 | 4849 days | 1% |
| Josefine Hedlund | 10/10 | 4849 days | 1% |
| Evelina Johansson | 9/10 | 4849 days | 1% |
| Sofia Anderson | 10/10 | 4849 days | 1% |
| annie johnson | 10/10 | 4850 days | 1% |
| Julian Roots | 8/10 | 4850 days | 1% |
| Philip Gibbons | 8/10 | 4878 days | 1% |
| Moni Sangoi | 8/10 | 4909 days | 1% |
| Alison Langley | 9/10 | 4922 days | 1% |
| M Natterser | 8/10 | 4928 days | 1% |
| Fred and Carin | 7/10 | 4929 days | 1% |
| Lydia Holleman | 8/10 | 4931 days | 1% |
| D Pieter | 8/10 | 4938 days | 1% |
| Kali Lohman | 8/10 | 4956 days | 1% |
| Jos Schieveen | 7/10 | 5194 days | 1% |
| Jurgen Joyce | 8/10 | 5207 days | 1% |
| Heath | 1/10 | 5211 days | 0% |
| Lucy Duffy | 10/10 | 5218 days | 1% |
| Robert & Bridget Holden | 7/10 | 5224 days | 1% |
| Rick Moth | 8/10 | 5224 days | 1% |
| Patrick Grant | 8/10 | 5225 days | 1% |
| Beat Kindler | 9/10 | 5227 days | 1% |
| Seth & Carla | 8/10 | 5229 days | 1% |
| Simon Fry | 7/10 | 5229 days | 1% |
| Peter Aertssen | 6/10 | 5230 days | 1% |
| Aoife Lillis | 8/10 | 5232 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5236 days | 1% |
| Barrie Corless | 9/10 | 5243 days | 1% |
| Dean | 9/10 | 5290 days | 1% |
| Laura McCusker | 9/10 | 5322 days | 1% |
| Melissa | 7/10 | 5520 days | 1% |
| Fontvieille | 10/10 | 5533 days | 1% |
| Thomas Klebensberger | 10/10 | 5546 days | 1% |
| Becky Edney | 9/10 | 5555 days | 1% |
| Gordon Agent | 7/10 | 5558 days | 1% |
| Sophie Burge | 8/10 | 5558 days | 1% |
| Mark Vass | 3/10 | 5566 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5567 days | 1% |
| Claire Colquhoun | 8/10 | 5568 days | 1% |
| Erin | 10/10 | 5572 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5572 days | 1% |
| Katherine Forward | 9/10 | 5575 days | 1% |
| Chris Ashton | 8/10 | 5575 days | 1% |
| Kai Eppink | 1/10 | 5579 days | 0% |
| Martin | 9/10 | 5579 days | 1% |
| Mike and Diane Baker | 10/10 | 5582 days | 1% |
| Nicolas | 5/10 | 5582 days | 0% |
| Matthys Kikke | 9/10 | 5585 days | 1% |
| Mike and Sue Clark | 10/10 | 5587 days | 1% |
| Flueckiger | 9/10 | 5590 days | 1% |
| Mark Aarts | 8/10 | 5600 days | 1% |
| Jane Hancock | 10/10 | 5604 days | 1% |
| Jochen | 7/10 | 5607 days | 1% |
| Doris Neuber | 9/10 | 5608 days | 1% |
| HarryS | 5/10 | 5701 days | 1% |
| Mary Van | 9/10 | 5762 days | 1% |
| nelliekaye | 6/10 | 5762 days | 1% |
| antrobdozer | 10/10 | 5793 days | 1% |
| susandicus | 10/10 | 5885 days | 1% |
| Peter and Hilda | 10/10 | 5915 days | 1% |
| Matthias & Ceristiane | 10/10 | 5933 days | 1% |
| Chris Bil | 8/10 | 5941 days | 1% |
| johnandgin | 8/10 | 5946 days | 1% |
| Angela | 10/10 | 5947 days | 1% |
| Sievers | 8/10 | 5949 days | 1% |
| Doris Resch | 10/10 | 5952 days | 1% |
| Rolf X | 9/10 | 5956 days | 1% |
| Mathias | 10/10 | 5961 days | 1% |
| Jamie | 8/10 | 5966 days | 1% |
| David Hobson | 7/10 | 5966 days | 1% |
| Loleit | 10/10 | 5967 days | 1% |
| Joel K | 9/10 | 5972 days | 1% |
| Petra Berrens | 9/10 | 5972 days | 1% |
| Luternauer | 10/10 | 5973 days | 1% |
| Jessica | 9/10 | 5979 days | 1% |
| marcoswi | 8/10 | 5980 days | 1% |
| Jonathan Angela | 7/10 | 5988 days | 1% |
| sophiep | 10/10 | 6020 days | 1% |
| chrish1 | 9/10 | 6036 days | 1% |
| katepat | 10/10 | 6036 days | 1% |
| Marshall | 3/10 | 6038 days | 0% |
| Casarotti Luana | 9/10 | 6048 days | 1% |
| eowyn2k | 7/10 | 6066 days | 1% |
| andriesk | 6/10 | 6162 days | 1% |
| SteveB | 10/10 | 6280 days | 1% |
| CarleyJ | 9/10 | 6314 days | 1% |
| Steven | 7/10 | 6314 days | 1% |
| VincentD | 5/10 | 6314 days | 0% |
| Debbie | 9/10 | 6322 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.62% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 113 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 54 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 51 | -0.58% |
| 52 | -0.59% |
| 53 | -0.60% |
| 54 | -0.62% |
| 55 | -0.63% |
| 56 | -0.64% |
| 57 | -0.65% |
| … | … |
Balancing Adjustment
2.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.