G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
266 Valid Reviews
The Rainforest Retreat experience has a total of 271 reviews. There are 266 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 266 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 31 |
|
12% |
| 6/10 | 11 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.93% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.93% and is based on 266 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 266 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 7/10 | 136 days | 94% |
| Ch | 10/10 | 167 days | 100% |
| Danish Camper | 6/10 | 258 days | 84% |
| Elvis | 3/10 | 289 days | 53% |
| Joel Palage | 10/10 | 348 days | 95% |
| Sophie | 5/10 | 379 days | 71% |
| Mladen Savov | 9/10 | 379 days | 92% |
| Jen | 10/10 | 409 days | 92% |
| Walvins | 10/10 | 470 days | 89% |
| Dean | 10/10 | 501 days | 87% |
| Mike Fricker | 9/10 | 623 days | 78% |
| Unhappy camper | 8/10 | 623 days | 78% |
| Joe | 10/10 | 745 days | 69% |
| Jimothyhike | 10/10 | 836 days | 61% |
| Chloe | 10/10 | 836 days | 61% |
| 小B | 8/10 | 989 days | 45% |
| Matt Olejniczak | 7/10 | 1020 days | 40% |
| Lieke | 8/10 | 1048 days | 39% |
| Juju | 10/10 | 1079 days | 37% |
| Hannah and Matthew | 9/10 | 1232 days | 25% |
| Lucy on the move | 10/10 | 1293 days | 21% |
| Darrell | 8/10 | 1385 days | 16% |
| Shushan | 8/10 | 1689 days | 6% |
| Karthik | 10/10 | 1719 days | 6% |
| Emma | 10/10 | 1750 days | 5% |
| Ellie Richards | 10/10 | 1750 days | 5% |
| Seh | 9/10 | 1809 days | 5% |
| Rach | 8/10 | 1870 days | 5% |
| Teesh K | 10/10 | 1870 days | 5% |
| Hayden | 9/10 | 1901 days | 5% |
| Gemma | 9/10 | 1901 days | 5% |
| Joe Johnson | 9/10 | 1901 days | 5% |
| Ying | 9/10 | 1901 days | 5% |
| Cam | 10/10 | 1931 days | 5% |
| Emma Manson | 9/10 | 1962 days | 5% |
| Sandy | 10/10 | 1993 days | 5% |
| David | 10/10 | 2023 days | 5% |
| Philip | 8/10 | 2054 days | 5% |
| Kerry | 10/10 | 2115 days | 4% |
| Maria | 6/10 | 2115 days | 4% |
| Just a guy | 10/10 | 2115 days | 4% |
| Anna-Lena | 8/10 | 2175 days | 4% |
| Peter | 10/10 | 2175 days | 4% |
| Inge and Tonnie | 7/10 | 2206 days | 4% |
| A&E | 10/10 | 2236 days | 4% |
| Jeff | 8/10 | 2236 days | 4% |
| Olivia | 7/10 | 2236 days | 4% |
| Adam | 9/10 | 2267 days | 4% |
| Erin | 10/10 | 2359 days | 4% |
| Le Na | 10/10 | 2389 days | 4% |
| El and Josh | 9/10 | 2389 days | 4% |
| Mariette | 1/10 | 2420 days | 2% |
| Kate | 10/10 | 2420 days | 4% |
| Kelly Linn | 8/10 | 2450 days | 4% |
| Maggie | 9/10 | 2450 days | 4% |
| Luke Thomson | 5/10 | 2481 days | 3% |
| Tash & Laura | 8/10 | 2509 days | 4% |
| Jacqui | 9/10 | 2540 days | 4% |
| Sascha Koch | 3/10 | 2540 days | 2% |
| Liz | 8/10 | 2540 days | 4% |
| Heather Abbott | 7/10 | 2540 days | 3% |
| Paula G | 9/10 | 2571 days | 4% |
| Rick | 8/10 | 2571 days | 4% |
| ian kennedy | 8/10 | 2601 days | 3% |
| Jordan & Jazlyn | 9/10 | 2601 days | 3% |
| Julia Thompson | 10/10 | 2601 days | 4% |
| Mike Fricker | 9/10 | 2632 days | 3% |
| Claudia | 10/10 | 2662 days | 3% |
| Rachel | 8/10 | 2662 days | 3% |
| Scooper | 7/10 | 2662 days | 3% |
| Cédric | 10/10 | 2693 days | 3% |
| Cho | 10/10 | 2693 days | 3% |
| Louis | 7/10 | 2724 days | 3% |
| Eb Brough | 9/10 | 2724 days | 3% |
| Esther | 9/10 | 2754 days | 3% |
| Ella | 9/10 | 2785 days | 3% |
| Bex & Jake | 10/10 | 2785 days | 3% |
| Florian | 10/10 | 2815 days | 3% |
| Christina | 9/10 | 2815 days | 3% |
| Benn | 7/10 | 2846 days | 3% |
| Nat | 7/10 | 2846 days | 3% |
| Laura | 4/10 | 2874 days | 2% |
| Robert Wilkinson | 9/10 | 2874 days | 3% |
| Michael Gooch | 8/10 | 2874 days | 3% |
| Michael Jayaranjan | 10/10 | 2877 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2902 days | 3% |
| Eversons | 5/10 | 2905 days | 2% |
| Guinnifer Fuld | 8/10 | 2926 days | 3% |
| Sarah Atkinson | 9/10 | 2936 days | 3% |
| Luke Pearce | 9/10 | 2960 days | 3% |
| Kevin Thom | 10/10 | 2963 days | 3% |
| Samantha Brewin | 6/10 | 2977 days | 2% |
| Jasmine Andrew | 8/10 | 2981 days | 3% |
| Phil and Mel Rowson | 9/10 | 2985 days | 3% |
| S H | 10/10 | 2997 days | 3% |
| Vanessa Stubbs | 7/10 | 3023 days | 2% |
| Geoff Steele | 9/10 | 3027 days | 3% |
| Bernhard Roth | 10/10 | 3034 days | 3% |
| Javier Mimbrera | 8/10 | 3058 days | 3% |
| Sascha Wolff | 3/10 | 3144 days | 1% |
| Nick Lawson | 7/10 | 3170 days | 2% |
| Ian Ling | 10/10 | 3180 days | 2% |
| Belinda Clarke | 9/10 | 3184 days | 2% |
| Laura Kudo | 7/10 | 3191 days | 2% |
| Lars Peter Morling | 5/10 | 3201 days | 2% |
| Kerry Lee | 9/10 | 3210 days | 2% |
| Ceezer Bakker | 3/10 | 3219 days | 1% |
| Erich Brueggermann | 9/10 | 3234 days | 2% |
| Flrent | 9/10 | 3263 days | 2% |
| Victoria Strong | 6/10 | 3268 days | 2% |
| René Birchler | 9/10 | 3301 days | 2% |
| Shelley Warkentin | 6/10 | 3301 days | 2% |
| Joanne Woo | 9/10 | 3331 days | 2% |
| S Webb | 5/10 | 3331 days | 2% |
| Rubenas abidin | 10/10 | 3351 days | 2% |
| Chris | 7/10 | 3362 days | 2% |
| Rachel Chandler | 8/10 | 3390 days | 2% |
| Chloe Cox | 9/10 | 3451 days | 2% |
| Rosemary Roche | 10/10 | 3454 days | 2% |
| Shay | 10/10 | 3454 days | 2% |
| David Elliott | 8/10 | 3545 days | 2% |
| Caleigh | 10/10 | 3558 days | 1% |
| Alex Macdonald | 5/10 | 3605 days | 1% |
| Ian Robb | 7/10 | 3605 days | 1% |
| Clint waters | 9/10 | 3636 days | 1% |
| Paul Read | 6/10 | 3636 days | 1% |
| Jacqui Deans | 9/10 | 3636 days | 1% |
| Matt Lohmeyer | 8/10 | 3636 days | 1% |
| Jennifer Northey | 10/10 | 3636 days | 1% |
| James Whitehead | 7/10 | 3638 days | 1% |
| David From Switzerland | 8/10 | 3657 days | 1% |
| Richard Kirby | 9/10 | 3667 days | 1% |
| Jamie | 10/10 | 3697 days | 1% |
| Juan Gomez | 10/10 | 3710 days | 1% |
| Zhang Li | 10/10 | 3800 days | 1% |
| Rawiri johnston | 8/10 | 3850 days | 1% |
| Saskia Luecke | 8/10 | 3873 days | 1% |
| Matt Betts | 10/10 | 3886 days | 1% |
| Erica b | 7/10 | 3911 days | 1% |
| melissa heng | 10/10 | 3911 days | 1% |
| Berni Hart | 8/10 | 3913 days | 1% |
| Robert Kappel | 10/10 | 3919 days | 1% |
| Jean-Claude Escutary | 7/10 | 3942 days | 1% |
| Stephanie Paton | 8/10 | 3990 days | 1% |
| Jan Rüegg | 9/10 | 4001 days | 1% |
| Thomas Blom | 10/10 | 4001 days | 1% |
| Bjorn Privat | 9/10 | 4012 days | 1% |
| Viki Ziemba | 9/10 | 4025 days | 1% |
| Bartlomiej Berger | 4/10 | 4037 days | 0% |
| Andreas Oetjen | 9/10 | 4038 days | 1% |
| Jay | 6/10 | 4046 days | 0% |
| tschavalon | 10/10 | 4093 days | 1% |
| Nikolas Gut | 9/10 | 4274 days | 0% |
| Charlotte Casey | 8/10 | 4303 days | 0% |
| Brita Topp | 7/10 | 4307 days | 0% |
| Mirjam Betschart | 9/10 | 4321 days | 0% |
| Luca Maria Willensrock | 9/10 | 4329 days | 0% |
| Sybille Willenbrock | 8/10 | 4329 days | 0% |
| Ene Pold | 10/10 | 4329 days | 0% |
| Bjoern | 10/10 | 4334 days | 0% |
| Viola | 10/10 | 4334 days | 0% |
| Henry Thiel | 5/10 | 4347 days | 0% |
| Andreas Zapke | 8/10 | 4363 days | 0% |
| Simone Pickert | 8/10 | 4364 days | 0% |
| Nora Zeitz | 10/10 | 4365 days | 0% |
| Evyatar Karni | 10/10 | 4369 days | 0% |
| GARRYBLOWER | 8/10 | 4397 days | 1% |
| Nigel & Annie Dale | 9/10 | 4427 days | 1% |
| Henrik Joshua | 8/10 | 4427 days | 1% |
| Brian | 9/10 | 4427 days | 1% |
| Sandy Goh | 7/10 | 4458 days | 1% |
| Team Kim&James | 8/10 | 4519 days | 1% |
| Grantygrant | 7/10 | 4641 days | 1% |
| Sylvia Klatt | 5/10 | 4641 days | 1% |
| Steve Maona | 9/10 | 4665 days | 1% |
| Billy Koichopolos | 10/10 | 4665 days | 1% |
| Gina Lisi | 10/10 | 4665 days | 1% |
| Jennifer Bramstad | 8/10 | 4671 days | 1% |
| Josefine Hedlund | 10/10 | 4671 days | 1% |
| Evelina Johansson | 9/10 | 4671 days | 1% |
| Sofia Anderson | 10/10 | 4671 days | 1% |
| annie johnson | 10/10 | 4672 days | 1% |
| Julian Roots | 8/10 | 4672 days | 1% |
| Philip Gibbons | 8/10 | 4700 days | 1% |
| Moni Sangoi | 8/10 | 4731 days | 1% |
| Alison Langley | 9/10 | 4744 days | 1% |
| M Natterser | 8/10 | 4750 days | 1% |
| Fred and Carin | 7/10 | 4751 days | 1% |
| Lydia Holleman | 8/10 | 4753 days | 1% |
| D Pieter | 8/10 | 4760 days | 1% |
| Kali Lohman | 8/10 | 4778 days | 1% |
| Jos Schieveen | 7/10 | 5016 days | 1% |
| Jurgen Joyce | 8/10 | 5029 days | 1% |
| Heath | 1/10 | 5033 days | 0% |
| Lucy Duffy | 10/10 | 5040 days | 1% |
| Robert & Bridget Holden | 7/10 | 5046 days | 1% |
| Rick Moth | 8/10 | 5046 days | 1% |
| Patrick Grant | 8/10 | 5047 days | 1% |
| Beat Kindler | 9/10 | 5049 days | 1% |
| Seth & Carla | 8/10 | 5051 days | 1% |
| Simon Fry | 7/10 | 5051 days | 1% |
| Peter Aertssen | 6/10 | 5052 days | 1% |
| Aoife Lillis | 8/10 | 5054 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5058 days | 1% |
| Barrie Corless | 9/10 | 5065 days | 1% |
| Dean | 9/10 | 5112 days | 1% |
| Laura McCusker | 9/10 | 5144 days | 1% |
| Melissa | 7/10 | 5342 days | 1% |
| Fontvieille | 10/10 | 5355 days | 1% |
| Thomas Klebensberger | 10/10 | 5368 days | 1% |
| Becky Edney | 9/10 | 5377 days | 1% |
| Gordon Agent | 7/10 | 5380 days | 1% |
| Sophie Burge | 8/10 | 5380 days | 1% |
| Mark Vass | 3/10 | 5388 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5389 days | 1% |
| Claire Colquhoun | 8/10 | 5390 days | 1% |
| Erin | 10/10 | 5394 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5394 days | 1% |
| Katherine Forward | 9/10 | 5397 days | 1% |
| Chris Ashton | 8/10 | 5397 days | 1% |
| Kai Eppink | 1/10 | 5401 days | 0% |
| Martin | 9/10 | 5401 days | 1% |
| Mike and Diane Baker | 10/10 | 5404 days | 1% |
| Nicolas | 5/10 | 5404 days | 1% |
| Matthys Kikke | 9/10 | 5407 days | 1% |
| Mike and Sue Clark | 10/10 | 5409 days | 1% |
| Flueckiger | 9/10 | 5412 days | 1% |
| Mark Aarts | 8/10 | 5422 days | 1% |
| Jane Hancock | 10/10 | 5426 days | 1% |
| Jochen | 7/10 | 5429 days | 1% |
| Doris Neuber | 9/10 | 5430 days | 1% |
| HarryS | 5/10 | 5523 days | 1% |
| Mary Van | 9/10 | 5584 days | 1% |
| nelliekaye | 6/10 | 5584 days | 1% |
| antrobdozer | 10/10 | 5615 days | 1% |
| susandicus | 10/10 | 5707 days | 1% |
| Peter and Hilda | 10/10 | 5737 days | 1% |
| Matthias & Ceristiane | 10/10 | 5755 days | 1% |
| Chris Bil | 8/10 | 5763 days | 1% |
| johnandgin | 8/10 | 5768 days | 1% |
| Angela | 10/10 | 5769 days | 1% |
| Sievers | 8/10 | 5771 days | 1% |
| Doris Resch | 10/10 | 5774 days | 1% |
| Rolf X | 9/10 | 5778 days | 1% |
| Mathias | 10/10 | 5783 days | 1% |
| Jamie | 8/10 | 5788 days | 1% |
| David Hobson | 7/10 | 5788 days | 1% |
| Loleit | 10/10 | 5789 days | 1% |
| Joel K | 9/10 | 5794 days | 1% |
| Petra Berrens | 9/10 | 5794 days | 1% |
| Luternauer | 10/10 | 5795 days | 1% |
| Jessica | 9/10 | 5801 days | 1% |
| marcoswi | 8/10 | 5802 days | 1% |
| Jonathan Angela | 7/10 | 5810 days | 1% |
| sophiep | 10/10 | 5842 days | 1% |
| chrish1 | 9/10 | 5858 days | 1% |
| katepat | 10/10 | 5858 days | 1% |
| Marshall | 3/10 | 5860 days | 0% |
| Casarotti Luana | 9/10 | 5870 days | 1% |
| eowyn2k | 7/10 | 5888 days | 1% |
| andriesk | 6/10 | 5984 days | 1% |
| SteveB | 10/10 | 6102 days | 1% |
| CarleyJ | 9/10 | 6136 days | 1% |
| Steven | 7/10 | 6136 days | 1% |
| VincentD | 5/10 | 6136 days | 1% |
| Debbie | 9/10 | 6144 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.29% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 113 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 110 | -2.23% |
| 111 | -2.25% |
| 112 | -2.27% |
| 113 | -2.29% |
| 114 | -2.31% |
| 115 | -2.33% |
| 116 | -2.35% |
| … | … |
Balancing Adjustment
2.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.