Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
259 Valid Reviews
The Rainforest Retreat experience has a total of 262 reviews. There are 259 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 259 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 76 |
|
29% |
| 9/10 | 66 |
|
25% |
| 8/10 | 57 |
|
22% |
| 7/10 | 30 |
|
12% |
| 6/10 | 10 |
|
4% |
| 5/10 | 10 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
83.24% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 83.24% and is based on 259 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 259 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jen | 10/10 | 38 days | 100% |
| Walvins | 10/10 | 99 days | 100% |
| Dean | 10/10 | 130 days | 99% |
| Mike Fricker | 9/10 | 252 days | 96% |
| Unhappy camper | 8/10 | 252 days | 95% |
| Joe | 10/10 | 374 days | 92% |
| Jimothyhike | 10/10 | 465 days | 88% |
| Chloe | 10/10 | 465 days | 88% |
| 小B | 8/10 | 618 days | 77% |
| Matt Olejniczak | 7/10 | 649 days | 71% |
| Lieke | 8/10 | 677 days | 72% |
| Juju | 10/10 | 708 days | 71% |
| Hannah and Matthew | 9/10 | 861 days | 57% |
| Lucy on the move | 10/10 | 922 days | 52% |
| Darrell | 8/10 | 1014 days | 42% |
| Shushan | 8/10 | 1318 days | 19% |
| Karthik | 10/10 | 1348 days | 18% |
| Emma Brownless | 10/10 | 1379 days | 16% |
| Ellie Richards | 10/10 | 1379 days | 16% |
| Seh | 9/10 | 1438 days | 13% |
| Rach | 8/10 | 1499 days | 11% |
| Teesh K | 10/10 | 1499 days | 11% |
| Hayden | 9/10 | 1530 days | 10% |
| Gemma | 9/10 | 1530 days | 10% |
| Joe Johnson | 9/10 | 1530 days | 10% |
| Ying | 9/10 | 1530 days | 10% |
| Cam | 10/10 | 1560 days | 9% |
| Emma Manson | 9/10 | 1591 days | 8% |
| Sandy | 10/10 | 1622 days | 7% |
| David | 10/10 | 1652 days | 7% |
| Philip | 8/10 | 1683 days | 6% |
| Kerry | 10/10 | 1744 days | 5% |
| Maria | 6/10 | 1744 days | 5% |
| Just a guy | 10/10 | 1744 days | 5% |
| Anna-Lena | 8/10 | 1804 days | 5% |
| Peter | 10/10 | 1804 days | 5% |
| Inge and Tonnie | 7/10 | 1835 days | 5% |
| A&E | 10/10 | 1865 days | 5% |
| Jeff | 8/10 | 1865 days | 5% |
| Olivia | 7/10 | 1865 days | 5% |
| Adam | 9/10 | 1896 days | 5% |
| Erin | 10/10 | 1988 days | 5% |
| Le Na | 10/10 | 2018 days | 5% |
| El and Josh | 9/10 | 2018 days | 5% |
| Mariette | 1/10 | 2049 days | 2% |
| Kate | 10/10 | 2049 days | 5% |
| Kelly Linn | 8/10 | 2079 days | 4% |
| Maggie | 9/10 | 2079 days | 4% |
| Luke Thomson | 5/10 | 2110 days | 3% |
| Tash & Laura | 8/10 | 2138 days | 4% |
| Jacqui | 9/10 | 2169 days | 4% |
| Sascha Koch | 3/10 | 2169 days | 2% |
| Liz | 8/10 | 2169 days | 4% |
| Heather Abbott | 7/10 | 2169 days | 4% |
| Paula G | 9/10 | 2200 days | 4% |
| Rick | 8/10 | 2200 days | 4% |
| ian kennedy | 8/10 | 2230 days | 4% |
| Jordan & Jazlyn | 9/10 | 2230 days | 4% |
| Julia Thompson | 10/10 | 2230 days | 4% |
| Mike Fricker | 9/10 | 2261 days | 4% |
| Claudia | 10/10 | 2291 days | 4% |
| Rachel | 8/10 | 2291 days | 4% |
| Scooper | 7/10 | 2291 days | 4% |
| Cédric | 10/10 | 2322 days | 4% |
| Cho | 10/10 | 2322 days | 4% |
| Louis | 7/10 | 2353 days | 4% |
| Eb Brough | 9/10 | 2353 days | 4% |
| Esther | 9/10 | 2383 days | 4% |
| Ella | 9/10 | 2414 days | 4% |
| Bex & Jake | 10/10 | 2414 days | 4% |
| Florian | 10/10 | 2444 days | 4% |
| Christina | 9/10 | 2444 days | 4% |
| Benn | 7/10 | 2475 days | 3% |
| Nat | 7/10 | 2475 days | 3% |
| Laura | 4/10 | 2502 days | 2% |
| Robert Wilkinson | 9/10 | 2502 days | 4% |
| Michael Gooch | 8/10 | 2502 days | 4% |
| Michael Jayaranjan | 10/10 | 2506 days | 4% |
| Rasmus Lundgaard Nielsen | 9/10 | 2531 days | 4% |
| Eversons | 5/10 | 2534 days | 3% |
| Guinnifer Fuld | 8/10 | 2555 days | 4% |
| Sarah Atkinson | 9/10 | 2564 days | 4% |
| Luke Pearce | 9/10 | 2589 days | 3% |
| Kevin Thom | 10/10 | 2592 days | 4% |
| Samantha Brewin | 6/10 | 2606 days | 3% |
| Jasmine Andrew | 8/10 | 2610 days | 3% |
| Phil and Mel Rowson | 9/10 | 2614 days | 3% |
| S H | 10/10 | 2625 days | 3% |
| Vanessa Stubbs | 7/10 | 2652 days | 3% |
| Geoff Steele | 9/10 | 2655 days | 3% |
| Bernhard Roth | 10/10 | 2663 days | 3% |
| Javier Mimbrera | 8/10 | 2686 days | 3% |
| Sascha Wolff | 3/10 | 2773 days | 2% |
| Nick Lawson | 7/10 | 2799 days | 3% |
| Ian Ling | 10/10 | 2808 days | 3% |
| Belinda Clarke | 9/10 | 2813 days | 3% |
| Laura Kudo | 7/10 | 2820 days | 3% |
| Lars Peter Morling | 5/10 | 2830 days | 2% |
| Kerry Lee | 9/10 | 2839 days | 3% |
| Ceezer Bakker | 3/10 | 2848 days | 2% |
| Erich Brueggermann | 9/10 | 2863 days | 3% |
| Flrent | 9/10 | 2892 days | 3% |
| Victoria Strong | 6/10 | 2897 days | 3% |
| René Birchler | 9/10 | 2929 days | 3% |
| Shelley Warkentin | 6/10 | 2929 days | 2% |
| Joanne Woo | 9/10 | 2959 days | 3% |
| S Webb | 5/10 | 2959 days | 2% |
| Rubenas abidin | 10/10 | 2980 days | 3% |
| Chris | 7/10 | 2990 days | 3% |
| Rachel Chandler | 8/10 | 3019 days | 3% |
| Chloe Cox | 9/10 | 3080 days | 3% |
| Rosemary Roche | 10/10 | 3082 days | 3% |
| Shay | 10/10 | 3083 days | 3% |
| David Elliott | 8/10 | 3173 days | 2% |
| Caleigh | 10/10 | 3187 days | 2% |
| Alex Macdonald | 5/10 | 3233 days | 2% |
| Ian Robb | 7/10 | 3234 days | 2% |
| Clint waters | 9/10 | 3264 days | 2% |
| Paul Read | 6/10 | 3264 days | 2% |
| Jacqui Deans | 9/10 | 3264 days | 2% |
| Matt Lohmeyer | 8/10 | 3264 days | 2% |
| Jennifer Northey | 10/10 | 3264 days | 2% |
| James Whitehead | 7/10 | 3267 days | 2% |
| David From Switzerland | 8/10 | 3286 days | 2% |
| Richard Kirby | 9/10 | 3295 days | 2% |
| Jamie | 10/10 | 3325 days | 2% |
| Juan Gomez | 10/10 | 3339 days | 2% |
| Zhang Li | 10/10 | 3429 days | 2% |
| Rawiri johnston | 8/10 | 3479 days | 2% |
| Saskia Luecke | 8/10 | 3502 days | 2% |
| Matt Betts | 10/10 | 3515 days | 2% |
| Erica b | 7/10 | 3539 days | 2% |
| melissa heng | 10/10 | 3539 days | 2% |
| Berni Hart | 8/10 | 3542 days | 2% |
| Robert Kappel | 10/10 | 3548 days | 2% |
| Jean-Claude Escutary | 7/10 | 3571 days | 1% |
| Stephanie Paton | 8/10 | 3619 days | 1% |
| Jan Rüegg | 9/10 | 3629 days | 1% |
| Thomas Blom | 10/10 | 3629 days | 1% |
| Bjorn Privat | 9/10 | 3641 days | 1% |
| Viki Ziemba | 9/10 | 3654 days | 1% |
| Bartlomiej Berger | 4/10 | 3666 days | 1% |
| Andreas Oetjen | 9/10 | 3667 days | 1% |
| Jay | 6/10 | 3675 days | 1% |
| tschavalon | 10/10 | 3721 days | 1% |
| Nikolas Gut | 9/10 | 3903 days | 1% |
| Charlotte Casey | 8/10 | 3932 days | 1% |
| Brita Topp | 7/10 | 3936 days | 1% |
| Mirjam Betschart | 9/10 | 3950 days | 1% |
| Luca Maria Willensrock | 9/10 | 3958 days | 1% |
| Sybille Willenbrock | 8/10 | 3958 days | 1% |
| Ene Pold | 10/10 | 3958 days | 1% |
| Bjoern | 10/10 | 3963 days | 1% |
| Viola | 10/10 | 3963 days | 1% |
| Henry Thiel | 5/10 | 3976 days | 1% |
| Andreas Zapke | 8/10 | 3992 days | 1% |
| Simone Pickert | 8/10 | 3993 days | 1% |
| Nora Zeitz | 10/10 | 3994 days | 1% |
| Evyatar Karni | 10/10 | 3998 days | 1% |
| GARRYBLOWER | 8/10 | 4026 days | 1% |
| Nigel & Annie Dale | 9/10 | 4056 days | 1% |
| Henrik Joshua | 8/10 | 4056 days | 1% |
| Brian | 9/10 | 4056 days | 1% |
| Sandy Goh | 7/10 | 4087 days | 1% |
| Team Kim&James | 8/10 | 4148 days | 0% |
| Grantygrant | 7/10 | 4270 days | 0% |
| Sylvia Klatt | 5/10 | 4270 days | 0% |
| Steve Maona | 9/10 | 4294 days | 0% |
| Billy Koichopolos | 10/10 | 4294 days | 0% |
| Gina Lisi | 10/10 | 4294 days | 0% |
| Jennifer Bramstad | 8/10 | 4300 days | 0% |
| Josefine Hedlund | 10/10 | 4300 days | 0% |
| Evelina Johansson | 9/10 | 4300 days | 0% |
| Sofia Anderson | 10/10 | 4300 days | 0% |
| annie johnson | 10/10 | 4301 days | 0% |
| Julian Roots | 8/10 | 4301 days | 0% |
| Philip Gibbons | 8/10 | 4329 days | 0% |
| Moni Sangoi | 8/10 | 4360 days | 0% |
| Alison Langley | 9/10 | 4373 days | 0% |
| M Natterser | 8/10 | 4379 days | 0% |
| Fred and Carin | 7/10 | 4380 days | 1% |
| Lydia Holleman | 8/10 | 4382 days | 1% |
| D Pieter | 8/10 | 4389 days | 1% |
| Kali Lohman | 8/10 | 4407 days | 1% |
| Jos Schieveen | 7/10 | 4645 days | 1% |
| Jurgen Joyce | 8/10 | 4658 days | 1% |
| Heath | 1/10 | 4662 days | 0% |
| Lucy Duffy | 10/10 | 4669 days | 1% |
| Robert & Bridget Holden | 7/10 | 4675 days | 1% |
| Rick Moth | 8/10 | 4675 days | 1% |
| Patrick Grant | 8/10 | 4676 days | 1% |
| Beat Kindler | 9/10 | 4678 days | 1% |
| Seth & Carla | 8/10 | 4680 days | 1% |
| Simon Fry | 7/10 | 4680 days | 1% |
| Peter Aertssen | 6/10 | 4681 days | 1% |
| Aoife Lillis | 8/10 | 4683 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 4687 days | 1% |
| Barrie Corless | 9/10 | 4694 days | 1% |
| Dean | 9/10 | 4741 days | 1% |
| Laura McCusker | 9/10 | 4773 days | 1% |
| Melissa | 7/10 | 4971 days | 1% |
| Fontvieille | 10/10 | 4984 days | 1% |
| Thomas Klebensberger | 10/10 | 4997 days | 1% |
| Becky Edney | 9/10 | 5006 days | 1% |
| Gordon Agent | 7/10 | 5009 days | 1% |
| Sophie Burge | 8/10 | 5009 days | 1% |
| Mark Vass | 3/10 | 5017 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5018 days | 1% |
| Claire Colquhoun | 8/10 | 5019 days | 1% |
| Erin | 10/10 | 5023 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5023 days | 1% |
| Katherine Forward | 9/10 | 5026 days | 1% |
| Chris Ashton | 8/10 | 5026 days | 1% |
| Kai Eppink | 1/10 | 5030 days | 0% |
| Martin | 9/10 | 5030 days | 1% |
| Mike and Diane Baker | 10/10 | 5033 days | 1% |
| Nicolas | 5/10 | 5033 days | 1% |
| Matthys Kikke | 9/10 | 5036 days | 1% |
| Mike and Sue Clark | 10/10 | 5038 days | 1% |
| Flueckiger | 9/10 | 5041 days | 1% |
| Mark Aarts | 8/10 | 5051 days | 1% |
| Jane Hancock | 10/10 | 5055 days | 1% |
| Jochen | 7/10 | 5058 days | 1% |
| Doris Neuber | 9/10 | 5059 days | 1% |
| HarryS | 5/10 | 5152 days | 1% |
| Mary Van | 9/10 | 5213 days | 1% |
| nelliekaye | 6/10 | 5213 days | 1% |
| antrobdozer | 10/10 | 5244 days | 1% |
| susandicus | 10/10 | 5336 days | 1% |
| Peter and Hilda | 10/10 | 5366 days | 1% |
| Matthias & Ceristiane | 10/10 | 5384 days | 1% |
| Chris Bil | 8/10 | 5392 days | 1% |
| johnandgin | 8/10 | 5397 days | 1% |
| Angela | 10/10 | 5398 days | 1% |
| Sievers | 8/10 | 5400 days | 1% |
| Doris Resch | 10/10 | 5403 days | 1% |
| Rolf X | 9/10 | 5407 days | 1% |
| Mathias | 10/10 | 5412 days | 1% |
| Jamie | 8/10 | 5417 days | 1% |
| David Hobson | 7/10 | 5417 days | 1% |
| Loleit | 10/10 | 5418 days | 1% |
| Joel K | 9/10 | 5423 days | 1% |
| Petra Berrens | 9/10 | 5423 days | 1% |
| Luternauer | 10/10 | 5424 days | 1% |
| Jessica | 9/10 | 5430 days | 1% |
| marcoswi | 8/10 | 5431 days | 1% |
| Jonathan Angela | 7/10 | 5439 days | 1% |
| sophiep | 10/10 | 5471 days | 1% |
| chrish1 | 9/10 | 5487 days | 1% |
| katepat | 10/10 | 5487 days | 1% |
| Marshall | 3/10 | 5489 days | 0% |
| Casarotti Luana | 9/10 | 5499 days | 1% |
| eowyn2k | 7/10 | 5517 days | 1% |
| andriesk | 6/10 | 5613 days | 1% |
| SteveB | 10/10 | 5731 days | 1% |
| CarleyJ | 9/10 | 5765 days | 1% |
| Steven | 7/10 | 5765 days | 1% |
| VincentD | 5/10 | 5765 days | 1% |
| Debbie | 9/10 | 5773 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 33 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 30 | -0.61% |
| 31 | -0.63% |
| 32 | -0.65% |
| 33 | -0.67% |
| 34 | -0.69% |
| 35 | -0.71% |
| 36 | -0.73% |
| … | … |
Balancing Adjustment
1.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.