G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
68.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 769 days | 90% |
| Sarah | 4/10 | 982 days | 100% |
| Nicky | 10/10 | 1681 days | 20% |
| Barb Winter | 10/10 | 1896 days | 16% |
| Alan Deeley | 10/10 | 2077 days | 15% |
| Morgz | 9/10 | 2108 days | 14% |
| Chris | 10/10 | 2474 days | 12% |
| Lisanne | 8/10 | 2718 days | 10% |
| Renee | 7/10 | 2718 days | 10% |
| Kiwi | 9/10 | 2808 days | 10% |
| Emlyn Clive Joseph | 10/10 | 2808 days | 10% |
| Mike | 8/10 | 2808 days | 10% |
| Greg | 1/10 | 2869 days | 4% |
| J Gower | 1/10 | 3083 days | 3% |
| MJW | 7/10 | 3114 days | 7% |
| Chris Skeet | 8/10 | 3114 days | 8% |
| Richard | 10/10 | 3114 days | 8% |
| Jannik Hoenig | 1/10 | 3146 days | 3% |
| Nicole Allison | 8/10 | 3166 days | 7% |
| Jake Woolgar | 3/10 | 3167 days | 4% |
| Mark M | 2/10 | 3568 days | 2% |
| Ray Tombs | 7/10 | 3803 days | 3% |
| Penny Powell | 3/10 | 3844 days | 1% |
| Robi Steiner | 3/10 | 3845 days | 1% |
| Avery Wong | 10/10 | 3924 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3964 days | 2% |
| Paul Frost | 7/10 | 3976 days | 2% |
| Aaron Soh | 9/10 | 4016 days | 2% |
| Diana Markovic | 10/10 | 4056 days | 2% |
| D J 13 | 3/10 | 4148 days | 0% |
| Spencer Lawrence | 9/10 | 4237 days | 0% |
| Constantin D | 3/10 | 4250 days | 0% |
| Daniel Jarrett | 6/10 | 4390 days | 2% |
| nlenning | 9/10 | 4575 days | 3% |
| Tracey Harrison | 8/10 | 4665 days | 3% |
| Elise Robson | 5/10 | 4848 days | 2% |
| Bertiethebus | 9/10 | 4940 days | 3% |
| Michael Nolan | 8/10 | 4968 days | 3% |
| Kevin Desjandino | 10/10 | 5017 days | 3% |
| Jan | 9/10 | 5018 days | 3% |
| Fred and Carin | 4/10 | 5019 days | 2% |
| John | 7/10 | 5023 days | 3% |
| Frans Derks | 9/10 | 5023 days | 3% |
| Tuibaby22 | 10/10 | 5121 days | 3% |
| Ryan J | 10/10 | 5121 days | 3% |
| Oliver Hardt | 9/10 | 5294 days | 3% |
| nztintin | 10/10 | 5305 days | 3% |
| Erik | 10/10 | 5307 days | 3% |
| Richard and Janet | 10/10 | 5308 days | 3% |
| Wright | 8/10 | 5309 days | 3% |
| Fleming Lauridsen | 5/10 | 5314 days | 2% |
| Howell Davies | 8/10 | 5314 days | 3% |
| Elaine | 9/10 | 5315 days | 3% |
| Seiler | 10/10 | 5315 days | 3% |
| Rebecca Richardson | 9/10 | 5316 days | 3% |
| Andrew Powell | 8/10 | 5316 days | 3% |
| Karin | 8/10 | 5317 days | 3% |
| Eric Lombaard | 9/10 | 5317 days | 3% |
| Kolen | 10/10 | 5317 days | 3% |
| Randewyk | 9/10 | 5318 days | 3% |
| Paul & Sharon Sneller | 9/10 | 5318 days | 3% |
| Rainer Schnell | 9/10 | 5326 days | 3% |
| Paul & Michelle Harmer | 8/10 | 5327 days | 3% |
| joerem | 10/10 | 5334 days | 3% |
| Mirando4ka | 8/10 | 5334 days | 3% |
| Therea | 10/10 | 5639 days | 3% |
| B_and_F_MN | 10/10 | 5640 days | 3% |
| Frank & Ruth | 10/10 | 5655 days | 3% |
| Berger | 9/10 | 5655 days | 3% |
| Mr & Mrs Palmer | 9/10 | 5657 days | 3% |
| J Meindersma | 5/10 | 5660 days | 2% |
| Juliane Kleiu | 10/10 | 5661 days | 3% |
| Bill Cutler | 9/10 | 5661 days | 3% |
| K Dahmer | 10/10 | 5664 days | 3% |
| Jack Vermeidem | 6/10 | 5669 days | 2% |
| Jim Coffin | 10/10 | 5669 days | 3% |
| Eva Soerensen | 8/10 | 5672 days | 3% |
| Bert Opdam | 9/10 | 5681 days | 3% |
| David Heads | 8/10 | 5686 days | 3% |
| Andy Martin | 9/10 | 5688 days | 3% |
| Fabian | 4/10 | 5690 days | 2% |
| Roger Lows | 8/10 | 5690 days | 3% |
| Sarraute | 10/10 | 5691 days | 3% |
| Webster | 10/10 | 5692 days | 3% |
| Gordon Daniels | 8/10 | 5694 days | 3% |
| Remco Smit | 10/10 | 5695 days | 3% |
| dollimyxture | 10/10 | 5730 days | 3% |
| Mikeminch | 8/10 | 5791 days | 3% |
| lindam | 10/10 | 6005 days | 3% |
| maggie Webster | 10/10 | 6022 days | 3% |
| Jvjm Family | 8/10 | 6024 days | 3% |
| Gerald Veldink | 5/10 | 6024 days | 2% |
| Marcia & Bruce | 10/10 | 6026 days | 3% |
| R Bakker | 8/10 | 6027 days | 3% |
| Aarts | 10/10 | 6029 days | 3% |
| P.C Kool | 9/10 | 6031 days | 3% |
| Rod C | 5/10 | 6034 days | 2% |
| Barbara & Sven | 10/10 | 6038 days | 3% |
| Chris Glasg | 10/10 | 6044 days | 3% |
| Sheila Morgan | 10/10 | 6045 days | 3% |
| Dieter Groscurth | 8/10 | 6046 days | 3% |
| Christian | 8/10 | 6056 days | 3% |
| Joanne Clarke | 10/10 | 6058 days | 3% |
| Annie | 8/10 | 6058 days | 3% |
| Fam Schuijers | 8/10 | 6059 days | 3% |
| Dick Rosman | 10/10 | 6060 days | 3% |
| Ingrid Overes | 9/10 | 6063 days | 3% |
| Uwe Rieper | 10/10 | 6063 days | 3% |
| S Luis Van Oler | 8/10 | 6069 days | 3% |
| Samantha Piekuta | 7/10 | 6073 days | 3% |
| John J | 8/10 | 6078 days | 3% |
| asselman | 8/10 | 6111 days | 3% |
| Colin S | 10/10 | 6134 days | 3% |
| Simon Bartholomew | 10/10 | 6138 days | 3% |
| TillE412 | 10/10 | 6355 days | 3% |
| SabineGermany | 5/10 | 6388 days | 2% |
| James O'Neil | 5/10 | 6390 days | 2% |
| Barry Smith | 9/10 | 6390 days | 3% |
| Francesca Sabat | 9/10 | 6392 days | 3% |
| JetteG | 10/10 | 6404 days | 3% |
| VolkerS | 9/10 | 6404 days | 3% |
| AimeeP | 8/10 | 6427 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
9.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.