Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
66.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 608 days | 80% |
| Sarah | 4/10 | 821 days | 100% |
| Nicky | 10/10 | 1520 days | 25% |
| Barb Winter | 10/10 | 1735 days | 13% |
| Alan Deeley | 10/10 | 1916 days | 11% |
| Morgz | 9/10 | 1947 days | 11% |
| Chris | 10/10 | 2313 days | 9% |
| Lisanne | 8/10 | 2557 days | 8% |
| Renee | 7/10 | 2557 days | 8% |
| Kiwi | 9/10 | 2647 days | 8% |
| Emlyn Clive Joseph | 10/10 | 2647 days | 8% |
| Mike | 8/10 | 2647 days | 8% |
| Greg | 1/10 | 2708 days | 3% |
| J Gower | 1/10 | 2922 days | 2% |
| MJW | 7/10 | 2953 days | 6% |
| Chris Skeet | 8/10 | 2953 days | 6% |
| Richard | 10/10 | 2953 days | 6% |
| Jannik Hoenig | 1/10 | 2985 days | 2% |
| Nicole Allison | 8/10 | 3005 days | 6% |
| Jake Woolgar | 3/10 | 3006 days | 3% |
| Mark M | 2/10 | 3407 days | 2% |
| Ray Tombs | 7/10 | 3642 days | 3% |
| Penny Powell | 3/10 | 3683 days | 1% |
| Robi Steiner | 3/10 | 3684 days | 1% |
| Avery Wong | 10/10 | 3763 days | 2% |
| Ahmed Mohsen Aly | 9/10 | 3803 days | 2% |
| Paul Frost | 7/10 | 3815 days | 2% |
| Aaron Soh | 9/10 | 3855 days | 2% |
| Diana Markovic | 10/10 | 3895 days | 2% |
| D J 13 | 3/10 | 3987 days | 0% |
| Spencer Lawrence | 9/10 | 4076 days | 1% |
| Constantin D | 3/10 | 4089 days | 0% |
| Daniel Jarrett | 6/10 | 4229 days | 0% |
| nlenning | 9/10 | 4414 days | 2% |
| Tracey Harrison | 8/10 | 4504 days | 2% |
| Elise Robson | 5/10 | 4687 days | 1% |
| Bertiethebus | 9/10 | 4779 days | 2% |
| Michael Nolan | 8/10 | 4807 days | 2% |
| Kevin Desjandino | 10/10 | 4856 days | 2% |
| Jan | 9/10 | 4857 days | 2% |
| Fred and Carin | 4/10 | 4858 days | 1% |
| John | 7/10 | 4862 days | 2% |
| Frans Derks | 9/10 | 4862 days | 2% |
| Tuibaby22 | 10/10 | 4960 days | 2% |
| Ryan J | 10/10 | 4960 days | 2% |
| Oliver Hardt | 9/10 | 5133 days | 2% |
| nztintin | 10/10 | 5144 days | 2% |
| Erik | 10/10 | 5146 days | 2% |
| Richard and Janet | 10/10 | 5147 days | 2% |
| Wright | 8/10 | 5148 days | 2% |
| Fleming Lauridsen | 5/10 | 5153 days | 1% |
| Howell Davies | 8/10 | 5153 days | 2% |
| Elaine | 9/10 | 5154 days | 2% |
| Seiler | 10/10 | 5154 days | 2% |
| Rebecca Richardson | 9/10 | 5155 days | 2% |
| Andrew Powell | 8/10 | 5155 days | 2% |
| Karin | 8/10 | 5156 days | 2% |
| Eric Lombaard | 9/10 | 5156 days | 2% |
| Kolen | 10/10 | 5156 days | 2% |
| Randewyk | 9/10 | 5157 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5157 days | 2% |
| Rainer Schnell | 9/10 | 5165 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5166 days | 2% |
| joerem | 10/10 | 5173 days | 2% |
| Mirando4ka | 8/10 | 5173 days | 2% |
| Therea | 10/10 | 5478 days | 2% |
| B_and_F_MN | 10/10 | 5479 days | 2% |
| Frank & Ruth | 10/10 | 5494 days | 2% |
| Berger | 9/10 | 5494 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5496 days | 2% |
| J Meindersma | 5/10 | 5499 days | 1% |
| Juliane Kleiu | 10/10 | 5500 days | 2% |
| Bill Cutler | 9/10 | 5500 days | 2% |
| K Dahmer | 10/10 | 5503 days | 2% |
| Jack Vermeidem | 6/10 | 5508 days | 2% |
| Jim Coffin | 10/10 | 5508 days | 2% |
| Eva Soerensen | 8/10 | 5511 days | 2% |
| Bert Opdam | 9/10 | 5520 days | 2% |
| David Heads | 8/10 | 5525 days | 2% |
| Andy Martin | 9/10 | 5527 days | 2% |
| Fabian | 4/10 | 5529 days | 1% |
| Roger Lows | 8/10 | 5529 days | 2% |
| Sarraute | 10/10 | 5530 days | 2% |
| Webster | 10/10 | 5531 days | 2% |
| Gordon Daniels | 8/10 | 5533 days | 2% |
| Remco Smit | 10/10 | 5534 days | 2% |
| dollimyxture | 10/10 | 5569 days | 2% |
| Mikeminch | 8/10 | 5630 days | 2% |
| lindam | 10/10 | 5844 days | 2% |
| maggie Webster | 10/10 | 5861 days | 2% |
| Jvjm Family | 8/10 | 5863 days | 2% |
| Gerald Veldink | 5/10 | 5863 days | 1% |
| Marcia & Bruce | 10/10 | 5865 days | 2% |
| R Bakker | 8/10 | 5866 days | 2% |
| Aarts | 10/10 | 5868 days | 2% |
| P.C Kool | 9/10 | 5870 days | 2% |
| Rod C | 5/10 | 5873 days | 1% |
| Barbara & Sven | 10/10 | 5877 days | 2% |
| Chris Glasg | 10/10 | 5883 days | 2% |
| Sheila Morgan | 10/10 | 5884 days | 2% |
| Dieter Groscurth | 8/10 | 5885 days | 2% |
| Christian | 8/10 | 5895 days | 2% |
| Joanne Clarke | 10/10 | 5897 days | 2% |
| Annie | 8/10 | 5897 days | 2% |
| Fam Schuijers | 8/10 | 5898 days | 2% |
| Dick Rosman | 10/10 | 5899 days | 2% |
| Ingrid Overes | 9/10 | 5902 days | 2% |
| Uwe Rieper | 10/10 | 5902 days | 2% |
| S Luis Van Oler | 8/10 | 5908 days | 2% |
| Samantha Piekuta | 7/10 | 5912 days | 2% |
| John J | 8/10 | 5917 days | 2% |
| asselman | 8/10 | 5950 days | 2% |
| Colin S | 10/10 | 5973 days | 2% |
| Simon Bartholomew | 10/10 | 5977 days | 2% |
| TillE412 | 10/10 | 6194 days | 2% |
| SabineGermany | 5/10 | 6227 days | 1% |
| James O'Neil | 5/10 | 6229 days | 1% |
| Barry Smith | 9/10 | 6229 days | 2% |
| Francesca Sabat | 9/10 | 6231 days | 2% |
| JetteG | 10/10 | 6243 days | 2% |
| VolkerS | 9/10 | 6243 days | 2% |
| AimeeP | 8/10 | 6266 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 58 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 55 | -1.03% |
| 56 | -1.05% |
| 57 | -1.06% |
| 58 | -1.08% |
| 59 | -1.10% |
| 60 | -1.12% |
| 61 | -1.14% |
| … | … |
Balancing Adjustment
9.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.