Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
66.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 320 days | 70% |
| Sarah | 4/10 | 533 days | 100% |
| Nicky | 10/10 | 1232 days | 45% |
| Barb Winter | 10/10 | 1447 days | 24% |
| Morgz | 9/10 | 1659 days | 11% |
| Chris | 10/10 | 2025 days | 8% |
| Lisanne | 8/10 | 2269 days | 7% |
| Renee | 7/10 | 2269 days | 6% |
| Kiwi | 9/10 | 2359 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2359 days | 7% |
| Mike | 8/10 | 2359 days | 7% |
| Greg | 1/10 | 2420 days | 2% |
| J Gower | 1/10 | 2634 days | 2% |
| MJW | 7/10 | 2665 days | 5% |
| Chris Skeet | 8/10 | 2665 days | 5% |
| Richard | 10/10 | 2665 days | 6% |
| Jannik Hoenig | 1/10 | 2697 days | 2% |
| Nicole Allison | 8/10 | 2717 days | 5% |
| Jake Woolgar | 3/10 | 2718 days | 3% |
| Mark M | 2/10 | 3120 days | 1% |
| Ray Tombs | 7/10 | 3354 days | 3% |
| Penny Powell | 3/10 | 3395 days | 1% |
| Robi Steiner | 3/10 | 3396 days | 1% |
| Avery Wong | 10/10 | 3475 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3515 days | 3% |
| Paul Frost | 7/10 | 3527 days | 2% |
| Aaron Soh | 9/10 | 3567 days | 2% |
| Diana Markovic | 10/10 | 3608 days | 2% |
| D J 13 | 3/10 | 3700 days | 1% |
| Spencer Lawrence | 9/10 | 3789 days | 2% |
| Constantin D | 3/10 | 3801 days | 1% |
| Daniel Jarrett | 6/10 | 3942 days | 1% |
| nlenning | 9/10 | 4126 days | 0% |
| Tracey Harrison | 8/10 | 4216 days | 0% |
| Elise Robson | 5/10 | 4399 days | 1% |
| Bertiethebus | 9/10 | 4491 days | 1% |
| Michael Nolan | 8/10 | 4519 days | 1% |
| Kevin Desjandino | 10/10 | 4568 days | 1% |
| Jan | 9/10 | 4569 days | 1% |
| Fred and Carin | 4/10 | 4570 days | 1% |
| John | 7/10 | 4574 days | 1% |
| Frans Derks | 9/10 | 4574 days | 1% |
| Tuibaby22 | 10/10 | 4672 days | 1% |
| Ryan J | 10/10 | 4672 days | 1% |
| Oliver Hardt | 9/10 | 4845 days | 1% |
| nztintin | 10/10 | 4856 days | 1% |
| Erik | 10/10 | 4858 days | 1% |
| Richard and Janet | 10/10 | 4859 days | 1% |
| Wright | 8/10 | 4860 days | 1% |
| Fleming Lauridsen | 5/10 | 4865 days | 1% |
| Howell Davies | 8/10 | 4865 days | 1% |
| Elaine | 9/10 | 4866 days | 1% |
| Seiler | 10/10 | 4866 days | 1% |
| Rebecca Richardson | 9/10 | 4867 days | 1% |
| Andrew Powell | 8/10 | 4867 days | 1% |
| Karin | 8/10 | 4868 days | 1% |
| Eric Lombaard | 9/10 | 4868 days | 1% |
| Kolen | 10/10 | 4868 days | 1% |
| Randewyk | 9/10 | 4869 days | 1% |
| Paul & Sharon Sneller | 9/10 | 4869 days | 1% |
| Rainer Schnell | 9/10 | 4877 days | 1% |
| Paul & Michelle Harmer | 8/10 | 4878 days | 1% |
| joerem | 10/10 | 4885 days | 1% |
| Mirando4ka | 8/10 | 4885 days | 1% |
| Therea | 10/10 | 5190 days | 1% |
| B_and_F_MN | 10/10 | 5191 days | 1% |
| Frank & Ruth | 10/10 | 5206 days | 1% |
| Berger | 9/10 | 5206 days | 1% |
| Mr & Mrs Palmer | 9/10 | 5208 days | 1% |
| J Meindersma | 5/10 | 5211 days | 1% |
| Juliane Kleiu | 10/10 | 5212 days | 1% |
| Bill Cutler | 9/10 | 5212 days | 1% |
| K Dahmer | 10/10 | 5215 days | 1% |
| Jack Vermeidem | 6/10 | 5220 days | 1% |
| Jim Coffin | 10/10 | 5220 days | 1% |
| Eva Soerensen | 8/10 | 5223 days | 1% |
| Bert Opdam | 9/10 | 5232 days | 1% |
| David Heads | 8/10 | 5237 days | 1% |
| Andy Martin | 9/10 | 5239 days | 1% |
| Fabian | 4/10 | 5241 days | 1% |
| Roger Lows | 8/10 | 5241 days | 1% |
| Sarraute | 10/10 | 5242 days | 1% |
| Webster | 10/10 | 5243 days | 1% |
| Gordon Daniels | 8/10 | 5245 days | 1% |
| Remco Smit | 10/10 | 5246 days | 1% |
| dollimyxture | 10/10 | 5281 days | 1% |
| Mikeminch | 8/10 | 5342 days | 1% |
| lindam | 10/10 | 5556 days | 1% |
| maggie Webster | 10/10 | 5573 days | 1% |
| Jvjm Family | 8/10 | 5575 days | 1% |
| Gerald Veldink | 5/10 | 5575 days | 1% |
| Marcia & Bruce | 10/10 | 5577 days | 1% |
| R Bakker | 8/10 | 5578 days | 1% |
| Aarts | 10/10 | 5580 days | 1% |
| P.C Kool | 9/10 | 5582 days | 1% |
| Rod C | 5/10 | 5585 days | 1% |
| Barbara & Sven | 10/10 | 5589 days | 1% |
| Chris Glasg | 10/10 | 5595 days | 1% |
| Sheila Morgan | 10/10 | 5596 days | 1% |
| Dieter Groscurth | 8/10 | 5597 days | 1% |
| Christian | 8/10 | 5607 days | 1% |
| Joanne Clarke | 10/10 | 5609 days | 1% |
| Annie | 8/10 | 5609 days | 1% |
| Fam Schuijers | 8/10 | 5610 days | 1% |
| Dick Rosman | 10/10 | 5611 days | 1% |
| Ingrid Overes | 9/10 | 5614 days | 1% |
| Uwe Rieper | 10/10 | 5614 days | 1% |
| S Luis Van Oler | 8/10 | 5620 days | 1% |
| Samantha Piekuta | 7/10 | 5624 days | 1% |
| John J | 8/10 | 5629 days | 1% |
| asselman | 8/10 | 5662 days | 1% |
| Colin S | 10/10 | 5685 days | 1% |
| Simon Bartholomew | 10/10 | 5689 days | 1% |
| TillE412 | 10/10 | 5906 days | 1% |
| SabineGermany | 5/10 | 5939 days | 1% |
| James O'Neil | 5/10 | 5941 days | 1% |
| Barry Smith | 9/10 | 5941 days | 1% |
| Francesca Sabat | 9/10 | 5943 days | 1% |
| JetteG | 10/10 | 5955 days | 1% |
| VolkerS | 9/10 | 5955 days | 1% |
| AimeeP | 8/10 | 5978 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.19% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.16% |
| 198 | -2.17% |
| 199 | -2.18% |
| 200 | -2.19% |
| 201 | -2.20% |
| 202 | -2.21% |
| 203 | -2.22% |
| … | … |
Balancing Adjustment
10.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.