Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 829 days | 94% |
| Sarah | 4/10 | 1042 days | 100% |
| Nicky | 10/10 | 1741 days | 20% |
| Barb Winter | 10/10 | 1956 days | 18% |
| Alan Deeley | 10/10 | 2137 days | 17% |
| Morgz | 9/10 | 2168 days | 16% |
| Chris | 10/10 | 2534 days | 14% |
| Lisanne | 8/10 | 2778 days | 12% |
| Renee | 7/10 | 2778 days | 11% |
| Kiwi | 9/10 | 2868 days | 11% |
| Emlyn Clive Joseph | 10/10 | 2868 days | 11% |
| Mike | 8/10 | 2868 days | 11% |
| Greg | 1/10 | 2929 days | 4% |
| J Gower | 1/10 | 3143 days | 3% |
| MJW | 7/10 | 3174 days | 8% |
| Chris Skeet | 8/10 | 3174 days | 9% |
| Richard | 10/10 | 3174 days | 9% |
| Jannik Hoenig | 1/10 | 3206 days | 3% |
| Nicole Allison | 8/10 | 3226 days | 8% |
| Jake Woolgar | 3/10 | 3227 days | 4% |
| Mark M | 2/10 | 3629 days | 2% |
| Ray Tombs | 7/10 | 3863 days | 3% |
| Penny Powell | 3/10 | 3904 days | 2% |
| Robi Steiner | 3/10 | 3905 days | 2% |
| Avery Wong | 10/10 | 3984 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 4024 days | 2% |
| Paul Frost | 7/10 | 4036 days | 2% |
| Aaron Soh | 9/10 | 4076 days | 2% |
| Diana Markovic | 10/10 | 4117 days | 2% |
| D J 13 | 3/10 | 4209 days | 0% |
| Spencer Lawrence | 9/10 | 4298 days | 0% |
| Constantin D | 3/10 | 4310 days | 0% |
| Daniel Jarrett | 6/10 | 4451 days | 3% |
| nlenning | 9/10 | 4635 days | 4% |
| Tracey Harrison | 8/10 | 4725 days | 3% |
| Elise Robson | 5/10 | 4908 days | 3% |
| Bertiethebus | 9/10 | 5000 days | 4% |
| Michael Nolan | 8/10 | 5028 days | 3% |
| Kevin Desjandino | 10/10 | 5077 days | 4% |
| Jan | 9/10 | 5078 days | 4% |
| Fred and Carin | 4/10 | 5079 days | 2% |
| John | 7/10 | 5083 days | 3% |
| Frans Derks | 9/10 | 5083 days | 4% |
| Tuibaby22 | 10/10 | 5181 days | 4% |
| Ryan J | 10/10 | 5181 days | 4% |
| Oliver Hardt | 9/10 | 5354 days | 4% |
| nztintin | 10/10 | 5365 days | 4% |
| Erik | 10/10 | 5367 days | 4% |
| Richard and Janet | 10/10 | 5368 days | 4% |
| Wright | 8/10 | 5369 days | 3% |
| Fleming Lauridsen | 5/10 | 5374 days | 3% |
| Howell Davies | 8/10 | 5374 days | 3% |
| Elaine | 9/10 | 5375 days | 4% |
| Seiler | 10/10 | 5375 days | 4% |
| Rebecca Richardson | 9/10 | 5376 days | 4% |
| Andrew Powell | 8/10 | 5376 days | 3% |
| Karin | 8/10 | 5377 days | 3% |
| Eric Lombaard | 9/10 | 5377 days | 4% |
| Kolen | 10/10 | 5377 days | 4% |
| Randewyk | 9/10 | 5378 days | 4% |
| Paul & Sharon Sneller | 9/10 | 5378 days | 4% |
| Rainer Schnell | 9/10 | 5386 days | 4% |
| Paul & Michelle Harmer | 8/10 | 5387 days | 3% |
| joerem | 10/10 | 5394 days | 4% |
| Mirando4ka | 8/10 | 5394 days | 3% |
| Therea | 10/10 | 5699 days | 4% |
| B_and_F_MN | 10/10 | 5700 days | 4% |
| Frank & Ruth | 10/10 | 5715 days | 4% |
| Berger | 9/10 | 5715 days | 4% |
| Mr & Mrs Palmer | 9/10 | 5717 days | 4% |
| J Meindersma | 5/10 | 5720 days | 3% |
| Juliane Kleiu | 10/10 | 5721 days | 4% |
| Bill Cutler | 9/10 | 5721 days | 4% |
| K Dahmer | 10/10 | 5724 days | 4% |
| Jack Vermeidem | 6/10 | 5729 days | 3% |
| Jim Coffin | 10/10 | 5729 days | 4% |
| Eva Soerensen | 8/10 | 5732 days | 3% |
| Bert Opdam | 9/10 | 5741 days | 4% |
| David Heads | 8/10 | 5746 days | 3% |
| Andy Martin | 9/10 | 5748 days | 4% |
| Fabian | 4/10 | 5750 days | 2% |
| Roger Lows | 8/10 | 5750 days | 3% |
| Sarraute | 10/10 | 5751 days | 4% |
| Webster | 10/10 | 5752 days | 4% |
| Gordon Daniels | 8/10 | 5754 days | 3% |
| Remco Smit | 10/10 | 5755 days | 4% |
| dollimyxture | 10/10 | 5790 days | 4% |
| Mikeminch | 8/10 | 5851 days | 3% |
| lindam | 10/10 | 6065 days | 4% |
| maggie Webster | 10/10 | 6082 days | 4% |
| Jvjm Family | 8/10 | 6084 days | 3% |
| Gerald Veldink | 5/10 | 6084 days | 3% |
| Marcia & Bruce | 10/10 | 6086 days | 4% |
| R Bakker | 8/10 | 6087 days | 3% |
| Aarts | 10/10 | 6089 days | 4% |
| P.C Kool | 9/10 | 6091 days | 4% |
| Rod C | 5/10 | 6094 days | 3% |
| Barbara & Sven | 10/10 | 6098 days | 4% |
| Chris Glasg | 10/10 | 6104 days | 4% |
| Sheila Morgan | 10/10 | 6105 days | 4% |
| Dieter Groscurth | 8/10 | 6106 days | 3% |
| Christian | 8/10 | 6116 days | 3% |
| Joanne Clarke | 10/10 | 6118 days | 4% |
| Annie | 8/10 | 6118 days | 3% |
| Fam Schuijers | 8/10 | 6119 days | 3% |
| Dick Rosman | 10/10 | 6120 days | 4% |
| Ingrid Overes | 9/10 | 6123 days | 4% |
| Uwe Rieper | 10/10 | 6123 days | 4% |
| S Luis Van Oler | 8/10 | 6129 days | 3% |
| Samantha Piekuta | 7/10 | 6133 days | 3% |
| John J | 8/10 | 6138 days | 3% |
| asselman | 8/10 | 6171 days | 3% |
| Colin S | 10/10 | 6194 days | 4% |
| Simon Bartholomew | 10/10 | 6198 days | 4% |
| TillE412 | 10/10 | 6415 days | 4% |
| SabineGermany | 5/10 | 6448 days | 3% |
| James O'Neil | 5/10 | 6450 days | 3% |
| Barry Smith | 9/10 | 6450 days | 4% |
| Francesca Sabat | 9/10 | 6452 days | 4% |
| JetteG | 10/10 | 6464 days | 4% |
| VolkerS | 9/10 | 6464 days | 4% |
| AimeeP | 8/10 | 6487 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.94% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
9.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.