Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
65.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 491 days | 75% |
| Sarah | 4/10 | 704 days | 100% |
| Nicky | 10/10 | 1403 days | 32% |
| Barb Winter | 10/10 | 1618 days | 16% |
| Morgz | 9/10 | 1830 days | 10% |
| Chris | 10/10 | 2196 days | 9% |
| Lisanne | 8/10 | 2440 days | 8% |
| Renee | 7/10 | 2440 days | 7% |
| Kiwi | 9/10 | 2530 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2530 days | 7% |
| Mike | 8/10 | 2530 days | 7% |
| Greg | 1/10 | 2591 days | 3% |
| J Gower | 1/10 | 2805 days | 2% |
| MJW | 7/10 | 2836 days | 6% |
| Chris Skeet | 8/10 | 2836 days | 6% |
| Richard | 10/10 | 2836 days | 6% |
| Jannik Hoenig | 1/10 | 2868 days | 2% |
| Nicole Allison | 8/10 | 2888 days | 6% |
| Jake Woolgar | 3/10 | 2889 days | 3% |
| Mark M | 2/10 | 3290 days | 2% |
| Ray Tombs | 7/10 | 3525 days | 3% |
| Penny Powell | 3/10 | 3566 days | 2% |
| Robi Steiner | 3/10 | 3567 days | 2% |
| Avery Wong | 10/10 | 3646 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3686 days | 3% |
| Paul Frost | 7/10 | 3698 days | 2% |
| Aaron Soh | 9/10 | 3738 days | 2% |
| Diana Markovic | 10/10 | 3778 days | 2% |
| D J 13 | 3/10 | 3870 days | 1% |
| Spencer Lawrence | 9/10 | 3959 days | 1% |
| Constantin D | 3/10 | 3972 days | 1% |
| Daniel Jarrett | 6/10 | 4112 days | 1% |
| nlenning | 9/10 | 4297 days | 0% |
| Tracey Harrison | 8/10 | 4387 days | 2% |
| Elise Robson | 5/10 | 4570 days | 1% |
| Bertiethebus | 9/10 | 4662 days | 2% |
| Michael Nolan | 8/10 | 4690 days | 2% |
| Kevin Desjandino | 10/10 | 4739 days | 2% |
| Jan | 9/10 | 4740 days | 2% |
| Fred and Carin | 4/10 | 4741 days | 1% |
| John | 7/10 | 4745 days | 2% |
| Frans Derks | 9/10 | 4745 days | 2% |
| Tuibaby22 | 10/10 | 4843 days | 2% |
| Ryan J | 10/10 | 4843 days | 2% |
| Oliver Hardt | 9/10 | 5016 days | 2% |
| nztintin | 10/10 | 5027 days | 2% |
| Erik | 10/10 | 5029 days | 2% |
| Richard and Janet | 10/10 | 5030 days | 2% |
| Wright | 8/10 | 5031 days | 2% |
| Fleming Lauridsen | 5/10 | 5036 days | 1% |
| Howell Davies | 8/10 | 5036 days | 2% |
| Elaine | 9/10 | 5037 days | 2% |
| Seiler | 10/10 | 5037 days | 2% |
| Rebecca Richardson | 9/10 | 5038 days | 2% |
| Andrew Powell | 8/10 | 5038 days | 2% |
| Karin | 8/10 | 5039 days | 2% |
| Eric Lombaard | 9/10 | 5039 days | 2% |
| Kolen | 10/10 | 5039 days | 2% |
| Randewyk | 9/10 | 5040 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5040 days | 2% |
| Rainer Schnell | 9/10 | 5048 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5049 days | 2% |
| joerem | 10/10 | 5056 days | 2% |
| Mirando4ka | 8/10 | 5056 days | 2% |
| Therea | 10/10 | 5361 days | 2% |
| B_and_F_MN | 10/10 | 5362 days | 2% |
| Frank & Ruth | 10/10 | 5377 days | 2% |
| Berger | 9/10 | 5377 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5379 days | 2% |
| J Meindersma | 5/10 | 5382 days | 1% |
| Juliane Kleiu | 10/10 | 5383 days | 2% |
| Bill Cutler | 9/10 | 5383 days | 2% |
| K Dahmer | 10/10 | 5386 days | 2% |
| Jack Vermeidem | 6/10 | 5391 days | 1% |
| Jim Coffin | 10/10 | 5391 days | 2% |
| Eva Soerensen | 8/10 | 5394 days | 2% |
| Bert Opdam | 9/10 | 5403 days | 2% |
| David Heads | 8/10 | 5408 days | 2% |
| Andy Martin | 9/10 | 5410 days | 2% |
| Fabian | 4/10 | 5412 days | 1% |
| Roger Lows | 8/10 | 5412 days | 2% |
| Sarraute | 10/10 | 5413 days | 2% |
| Webster | 10/10 | 5414 days | 2% |
| Gordon Daniels | 8/10 | 5416 days | 2% |
| Remco Smit | 10/10 | 5417 days | 2% |
| dollimyxture | 10/10 | 5452 days | 2% |
| Mikeminch | 8/10 | 5513 days | 2% |
| lindam | 10/10 | 5727 days | 2% |
| maggie Webster | 10/10 | 5744 days | 2% |
| Jvjm Family | 8/10 | 5746 days | 2% |
| Gerald Veldink | 5/10 | 5746 days | 1% |
| Marcia & Bruce | 10/10 | 5748 days | 2% |
| R Bakker | 8/10 | 5749 days | 2% |
| Aarts | 10/10 | 5751 days | 2% |
| P.C Kool | 9/10 | 5753 days | 2% |
| Rod C | 5/10 | 5756 days | 1% |
| Barbara & Sven | 10/10 | 5760 days | 2% |
| Chris Glasg | 10/10 | 5766 days | 2% |
| Sheila Morgan | 10/10 | 5767 days | 2% |
| Dieter Groscurth | 8/10 | 5768 days | 2% |
| Christian | 8/10 | 5778 days | 2% |
| Joanne Clarke | 10/10 | 5780 days | 2% |
| Annie | 8/10 | 5780 days | 2% |
| Fam Schuijers | 8/10 | 5781 days | 2% |
| Dick Rosman | 10/10 | 5782 days | 2% |
| Ingrid Overes | 9/10 | 5785 days | 2% |
| Uwe Rieper | 10/10 | 5785 days | 2% |
| S Luis Van Oler | 8/10 | 5791 days | 2% |
| Samantha Piekuta | 7/10 | 5795 days | 2% |
| John J | 8/10 | 5800 days | 2% |
| asselman | 8/10 | 5833 days | 2% |
| Colin S | 10/10 | 5856 days | 2% |
| Simon Bartholomew | 10/10 | 5860 days | 2% |
| TillE412 | 10/10 | 6077 days | 2% |
| SabineGermany | 5/10 | 6110 days | 1% |
| James O'Neil | 5/10 | 6112 days | 1% |
| Barry Smith | 9/10 | 6112 days | 2% |
| Francesca Sabat | 9/10 | 6114 days | 2% |
| JetteG | 10/10 | 6126 days | 2% |
| VolkerS | 9/10 | 6126 days | 2% |
| AimeeP | 8/10 | 6149 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
12.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.