G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
67.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 708 days | 86% |
| Sarah | 4/10 | 921 days | 100% |
| Nicky | 10/10 | 1620 days | 22% |
| Barb Winter | 10/10 | 1835 days | 15% |
| Alan Deeley | 10/10 | 2016 days | 13% |
| Morgz | 9/10 | 2047 days | 13% |
| Chris | 10/10 | 2413 days | 11% |
| Lisanne | 8/10 | 2657 days | 10% |
| Renee | 7/10 | 2657 days | 9% |
| Kiwi | 9/10 | 2747 days | 9% |
| Emlyn Clive Joseph | 10/10 | 2747 days | 9% |
| Mike | 8/10 | 2747 days | 9% |
| Greg | 1/10 | 2808 days | 3% |
| J Gower | 1/10 | 3022 days | 3% |
| MJW | 7/10 | 3053 days | 7% |
| Chris Skeet | 8/10 | 3053 days | 7% |
| Richard | 10/10 | 3053 days | 7% |
| Jannik Hoenig | 1/10 | 3085 days | 3% |
| Nicole Allison | 8/10 | 3105 days | 7% |
| Jake Woolgar | 3/10 | 3106 days | 4% |
| Mark M | 2/10 | 3508 days | 2% |
| Ray Tombs | 7/10 | 3742 days | 3% |
| Penny Powell | 3/10 | 3783 days | 2% |
| Robi Steiner | 3/10 | 3784 days | 2% |
| Avery Wong | 10/10 | 3863 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3903 days | 2% |
| Paul Frost | 7/10 | 3915 days | 2% |
| Aaron Soh | 9/10 | 3955 days | 2% |
| Diana Markovic | 10/10 | 3996 days | 2% |
| D J 13 | 3/10 | 4088 days | 1% |
| Spencer Lawrence | 9/10 | 4177 days | 1% |
| Constantin D | 3/10 | 4189 days | 0% |
| Daniel Jarrett | 6/10 | 4330 days | 0% |
| nlenning | 9/10 | 4514 days | 3% |
| Tracey Harrison | 8/10 | 4604 days | 3% |
| Elise Robson | 5/10 | 4787 days | 2% |
| Bertiethebus | 9/10 | 4879 days | 3% |
| Michael Nolan | 8/10 | 4907 days | 3% |
| Kevin Desjandino | 10/10 | 4956 days | 3% |
| Jan | 9/10 | 4957 days | 3% |
| Fred and Carin | 4/10 | 4958 days | 2% |
| John | 7/10 | 4962 days | 3% |
| Frans Derks | 9/10 | 4962 days | 3% |
| Tuibaby22 | 10/10 | 5060 days | 3% |
| Ryan J | 10/10 | 5060 days | 3% |
| Oliver Hardt | 9/10 | 5233 days | 3% |
| nztintin | 10/10 | 5244 days | 3% |
| Erik | 10/10 | 5246 days | 3% |
| Richard and Janet | 10/10 | 5247 days | 3% |
| Wright | 8/10 | 5248 days | 3% |
| Fleming Lauridsen | 5/10 | 5253 days | 2% |
| Howell Davies | 8/10 | 5253 days | 3% |
| Elaine | 9/10 | 5254 days | 3% |
| Seiler | 10/10 | 5254 days | 3% |
| Rebecca Richardson | 9/10 | 5255 days | 3% |
| Andrew Powell | 8/10 | 5255 days | 3% |
| Karin | 8/10 | 5256 days | 3% |
| Eric Lombaard | 9/10 | 5256 days | 3% |
| Kolen | 10/10 | 5256 days | 3% |
| Randewyk | 9/10 | 5257 days | 3% |
| Paul & Sharon Sneller | 9/10 | 5257 days | 3% |
| Rainer Schnell | 9/10 | 5265 days | 3% |
| Paul & Michelle Harmer | 8/10 | 5266 days | 3% |
| joerem | 10/10 | 5273 days | 3% |
| Mirando4ka | 8/10 | 5273 days | 3% |
| Therea | 10/10 | 5578 days | 3% |
| B_and_F_MN | 10/10 | 5579 days | 3% |
| Frank & Ruth | 10/10 | 5594 days | 3% |
| Berger | 9/10 | 5594 days | 3% |
| Mr & Mrs Palmer | 9/10 | 5596 days | 3% |
| J Meindersma | 5/10 | 5599 days | 2% |
| Juliane Kleiu | 10/10 | 5600 days | 3% |
| Bill Cutler | 9/10 | 5600 days | 3% |
| K Dahmer | 10/10 | 5603 days | 3% |
| Jack Vermeidem | 6/10 | 5608 days | 2% |
| Jim Coffin | 10/10 | 5608 days | 3% |
| Eva Soerensen | 8/10 | 5611 days | 3% |
| Bert Opdam | 9/10 | 5620 days | 3% |
| David Heads | 8/10 | 5625 days | 3% |
| Andy Martin | 9/10 | 5627 days | 3% |
| Fabian | 4/10 | 5629 days | 2% |
| Roger Lows | 8/10 | 5629 days | 3% |
| Sarraute | 10/10 | 5630 days | 3% |
| Webster | 10/10 | 5631 days | 3% |
| Gordon Daniels | 8/10 | 5633 days | 3% |
| Remco Smit | 10/10 | 5634 days | 3% |
| dollimyxture | 10/10 | 5669 days | 3% |
| Mikeminch | 8/10 | 5730 days | 3% |
| lindam | 10/10 | 5944 days | 3% |
| maggie Webster | 10/10 | 5961 days | 3% |
| Jvjm Family | 8/10 | 5963 days | 3% |
| Gerald Veldink | 5/10 | 5963 days | 2% |
| Marcia & Bruce | 10/10 | 5965 days | 3% |
| R Bakker | 8/10 | 5966 days | 3% |
| Aarts | 10/10 | 5968 days | 3% |
| P.C Kool | 9/10 | 5970 days | 3% |
| Rod C | 5/10 | 5973 days | 2% |
| Barbara & Sven | 10/10 | 5977 days | 3% |
| Chris Glasg | 10/10 | 5983 days | 3% |
| Sheila Morgan | 10/10 | 5984 days | 3% |
| Dieter Groscurth | 8/10 | 5985 days | 3% |
| Christian | 8/10 | 5995 days | 3% |
| Joanne Clarke | 10/10 | 5997 days | 3% |
| Annie | 8/10 | 5997 days | 3% |
| Fam Schuijers | 8/10 | 5998 days | 3% |
| Dick Rosman | 10/10 | 5999 days | 3% |
| Ingrid Overes | 9/10 | 6002 days | 3% |
| Uwe Rieper | 10/10 | 6002 days | 3% |
| S Luis Van Oler | 8/10 | 6008 days | 3% |
| Samantha Piekuta | 7/10 | 6012 days | 3% |
| John J | 8/10 | 6017 days | 3% |
| asselman | 8/10 | 6050 days | 3% |
| Colin S | 10/10 | 6073 days | 3% |
| Simon Bartholomew | 10/10 | 6077 days | 3% |
| TillE412 | 10/10 | 6294 days | 3% |
| SabineGermany | 5/10 | 6327 days | 2% |
| James O'Neil | 5/10 | 6329 days | 2% |
| Barry Smith | 9/10 | 6329 days | 3% |
| Francesca Sabat | 9/10 | 6331 days | 3% |
| JetteG | 10/10 | 6343 days | 3% |
| VolkerS | 9/10 | 6343 days | 3% |
| AimeeP | 8/10 | 6366 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.58% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 158 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 155 | -1.55% |
| 156 | -1.56% |
| 157 | -1.57% |
| 158 | -1.58% |
| 159 | -1.59% |
| 160 | -1.60% |
| 161 | -1.61% |
| … | … |
Balancing Adjustment
9.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.