Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 809 days | 93% |
| Sarah | 4/10 | 1022 days | 100% |
| Nicky | 10/10 | 1721 days | 20% |
| Barb Winter | 10/10 | 1936 days | 17% |
| Alan Deeley | 10/10 | 2117 days | 16% |
| Morgz | 9/10 | 2148 days | 16% |
| Chris | 10/10 | 2514 days | 13% |
| Lisanne | 8/10 | 2758 days | 11% |
| Renee | 7/10 | 2758 days | 11% |
| Kiwi | 9/10 | 2848 days | 11% |
| Emlyn Clive Joseph | 10/10 | 2848 days | 11% |
| Mike | 8/10 | 2848 days | 10% |
| Greg | 1/10 | 2909 days | 4% |
| J Gower | 1/10 | 3123 days | 3% |
| MJW | 7/10 | 3154 days | 8% |
| Chris Skeet | 8/10 | 3154 days | 8% |
| Richard | 10/10 | 3154 days | 8% |
| Jannik Hoenig | 1/10 | 3186 days | 3% |
| Nicole Allison | 8/10 | 3206 days | 8% |
| Jake Woolgar | 3/10 | 3207 days | 4% |
| Mark M | 2/10 | 3609 days | 2% |
| Ray Tombs | 7/10 | 3843 days | 3% |
| Penny Powell | 3/10 | 3884 days | 2% |
| Robi Steiner | 3/10 | 3885 days | 2% |
| Avery Wong | 10/10 | 3964 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 4004 days | 2% |
| Paul Frost | 7/10 | 4016 days | 2% |
| Aaron Soh | 9/10 | 4056 days | 2% |
| Diana Markovic | 10/10 | 4097 days | 2% |
| D J 13 | 3/10 | 4189 days | 0% |
| Spencer Lawrence | 9/10 | 4278 days | 0% |
| Constantin D | 3/10 | 4290 days | 0% |
| Daniel Jarrett | 6/10 | 4431 days | 3% |
| nlenning | 9/10 | 4615 days | 3% |
| Tracey Harrison | 8/10 | 4705 days | 3% |
| Elise Robson | 5/10 | 4888 days | 2% |
| Bertiethebus | 9/10 | 4980 days | 3% |
| Michael Nolan | 8/10 | 5008 days | 3% |
| Kevin Desjandino | 10/10 | 5057 days | 3% |
| Jan | 9/10 | 5058 days | 3% |
| Fred and Carin | 4/10 | 5059 days | 2% |
| John | 7/10 | 5063 days | 3% |
| Frans Derks | 9/10 | 5063 days | 3% |
| Tuibaby22 | 10/10 | 5161 days | 3% |
| Ryan J | 10/10 | 5161 days | 3% |
| Oliver Hardt | 9/10 | 5334 days | 3% |
| nztintin | 10/10 | 5345 days | 3% |
| Erik | 10/10 | 5347 days | 3% |
| Richard and Janet | 10/10 | 5348 days | 3% |
| Wright | 8/10 | 5349 days | 3% |
| Fleming Lauridsen | 5/10 | 5354 days | 2% |
| Howell Davies | 8/10 | 5354 days | 3% |
| Elaine | 9/10 | 5355 days | 3% |
| Seiler | 10/10 | 5355 days | 3% |
| Rebecca Richardson | 9/10 | 5356 days | 3% |
| Andrew Powell | 8/10 | 5356 days | 3% |
| Karin | 8/10 | 5357 days | 3% |
| Eric Lombaard | 9/10 | 5357 days | 3% |
| Kolen | 10/10 | 5357 days | 3% |
| Randewyk | 9/10 | 5358 days | 3% |
| Paul & Sharon Sneller | 9/10 | 5358 days | 3% |
| Rainer Schnell | 9/10 | 5366 days | 3% |
| Paul & Michelle Harmer | 8/10 | 5367 days | 3% |
| joerem | 10/10 | 5374 days | 3% |
| Mirando4ka | 8/10 | 5374 days | 3% |
| Therea | 10/10 | 5679 days | 3% |
| B_and_F_MN | 10/10 | 5680 days | 3% |
| Frank & Ruth | 10/10 | 5695 days | 3% |
| Berger | 9/10 | 5695 days | 3% |
| Mr & Mrs Palmer | 9/10 | 5697 days | 3% |
| J Meindersma | 5/10 | 5700 days | 2% |
| Juliane Kleiu | 10/10 | 5701 days | 3% |
| Bill Cutler | 9/10 | 5701 days | 3% |
| K Dahmer | 10/10 | 5704 days | 3% |
| Jack Vermeidem | 6/10 | 5709 days | 3% |
| Jim Coffin | 10/10 | 5709 days | 3% |
| Eva Soerensen | 8/10 | 5712 days | 3% |
| Bert Opdam | 9/10 | 5721 days | 3% |
| David Heads | 8/10 | 5726 days | 3% |
| Andy Martin | 9/10 | 5728 days | 3% |
| Fabian | 4/10 | 5730 days | 2% |
| Roger Lows | 8/10 | 5730 days | 3% |
| Sarraute | 10/10 | 5731 days | 3% |
| Webster | 10/10 | 5732 days | 3% |
| Gordon Daniels | 8/10 | 5734 days | 3% |
| Remco Smit | 10/10 | 5735 days | 3% |
| dollimyxture | 10/10 | 5770 days | 3% |
| Mikeminch | 8/10 | 5831 days | 3% |
| lindam | 10/10 | 6045 days | 3% |
| maggie Webster | 10/10 | 6062 days | 3% |
| Jvjm Family | 8/10 | 6064 days | 3% |
| Gerald Veldink | 5/10 | 6064 days | 2% |
| Marcia & Bruce | 10/10 | 6066 days | 3% |
| R Bakker | 8/10 | 6067 days | 3% |
| Aarts | 10/10 | 6069 days | 3% |
| P.C Kool | 9/10 | 6071 days | 3% |
| Rod C | 5/10 | 6074 days | 2% |
| Barbara & Sven | 10/10 | 6078 days | 3% |
| Chris Glasg | 10/10 | 6084 days | 3% |
| Sheila Morgan | 10/10 | 6085 days | 3% |
| Dieter Groscurth | 8/10 | 6086 days | 3% |
| Christian | 8/10 | 6096 days | 3% |
| Joanne Clarke | 10/10 | 6098 days | 3% |
| Annie | 8/10 | 6098 days | 3% |
| Fam Schuijers | 8/10 | 6099 days | 3% |
| Dick Rosman | 10/10 | 6100 days | 3% |
| Ingrid Overes | 9/10 | 6103 days | 3% |
| Uwe Rieper | 10/10 | 6103 days | 3% |
| S Luis Van Oler | 8/10 | 6109 days | 3% |
| Samantha Piekuta | 7/10 | 6113 days | 3% |
| John J | 8/10 | 6118 days | 3% |
| asselman | 8/10 | 6151 days | 3% |
| Colin S | 10/10 | 6174 days | 3% |
| Simon Bartholomew | 10/10 | 6178 days | 3% |
| TillE412 | 10/10 | 6395 days | 3% |
| SabineGermany | 5/10 | 6428 days | 2% |
| James O'Neil | 5/10 | 6430 days | 2% |
| Barry Smith | 9/10 | 6430 days | 3% |
| Francesca Sabat | 9/10 | 6432 days | 3% |
| JetteG | 10/10 | 6444 days | 3% |
| VolkerS | 9/10 | 6444 days | 3% |
| AimeeP | 8/10 | 6467 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
9.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.