Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
68.84%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 789 days | 92% |
| Sarah | 4/10 | 1002 days | 100% |
| Nicky | 10/10 | 1701 days | 20% |
| Barb Winter | 10/10 | 1916 days | 17% |
| Alan Deeley | 10/10 | 2097 days | 15% |
| Morgz | 9/10 | 2128 days | 15% |
| Chris | 10/10 | 2494 days | 13% |
| Lisanne | 8/10 | 2738 days | 11% |
| Renee | 7/10 | 2738 days | 10% |
| Kiwi | 9/10 | 2828 days | 10% |
| Emlyn Clive Joseph | 10/10 | 2828 days | 10% |
| Mike | 8/10 | 2828 days | 10% |
| Greg | 1/10 | 2889 days | 4% |
| J Gower | 1/10 | 3103 days | 3% |
| MJW | 7/10 | 3134 days | 8% |
| Chris Skeet | 8/10 | 3134 days | 8% |
| Richard | 10/10 | 3134 days | 8% |
| Jannik Hoenig | 1/10 | 3166 days | 3% |
| Nicole Allison | 8/10 | 3186 days | 8% |
| Jake Woolgar | 3/10 | 3187 days | 4% |
| Mark M | 2/10 | 3588 days | 2% |
| Ray Tombs | 7/10 | 3823 days | 3% |
| Penny Powell | 3/10 | 3864 days | 2% |
| Robi Steiner | 3/10 | 3865 days | 2% |
| Avery Wong | 10/10 | 3944 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3984 days | 2% |
| Paul Frost | 7/10 | 3996 days | 2% |
| Aaron Soh | 9/10 | 4036 days | 2% |
| Diana Markovic | 10/10 | 4076 days | 2% |
| D J 13 | 3/10 | 4168 days | 0% |
| Spencer Lawrence | 9/10 | 4257 days | 0% |
| Constantin D | 3/10 | 4270 days | 0% |
| Daniel Jarrett | 6/10 | 4410 days | 3% |
| nlenning | 9/10 | 4595 days | 3% |
| Tracey Harrison | 8/10 | 4685 days | 3% |
| Elise Robson | 5/10 | 4868 days | 2% |
| Bertiethebus | 9/10 | 4960 days | 3% |
| Michael Nolan | 8/10 | 4988 days | 3% |
| Kevin Desjandino | 10/10 | 5037 days | 3% |
| Jan | 9/10 | 5038 days | 3% |
| Fred and Carin | 4/10 | 5039 days | 2% |
| John | 7/10 | 5043 days | 3% |
| Frans Derks | 9/10 | 5043 days | 3% |
| Tuibaby22 | 10/10 | 5141 days | 3% |
| Ryan J | 10/10 | 5141 days | 3% |
| Oliver Hardt | 9/10 | 5314 days | 3% |
| nztintin | 10/10 | 5325 days | 3% |
| Erik | 10/10 | 5327 days | 3% |
| Richard and Janet | 10/10 | 5328 days | 3% |
| Wright | 8/10 | 5329 days | 3% |
| Fleming Lauridsen | 5/10 | 5334 days | 2% |
| Howell Davies | 8/10 | 5334 days | 3% |
| Elaine | 9/10 | 5335 days | 3% |
| Seiler | 10/10 | 5335 days | 3% |
| Rebecca Richardson | 9/10 | 5336 days | 3% |
| Andrew Powell | 8/10 | 5336 days | 3% |
| Karin | 8/10 | 5337 days | 3% |
| Eric Lombaard | 9/10 | 5337 days | 3% |
| Kolen | 10/10 | 5337 days | 3% |
| Randewyk | 9/10 | 5338 days | 3% |
| Paul & Sharon Sneller | 9/10 | 5338 days | 3% |
| Rainer Schnell | 9/10 | 5346 days | 3% |
| Paul & Michelle Harmer | 8/10 | 5347 days | 3% |
| joerem | 10/10 | 5354 days | 3% |
| Mirando4ka | 8/10 | 5354 days | 3% |
| Therea | 10/10 | 5659 days | 3% |
| B_and_F_MN | 10/10 | 5660 days | 3% |
| Frank & Ruth | 10/10 | 5675 days | 3% |
| Berger | 9/10 | 5675 days | 3% |
| Mr & Mrs Palmer | 9/10 | 5677 days | 3% |
| J Meindersma | 5/10 | 5680 days | 2% |
| Juliane Kleiu | 10/10 | 5681 days | 3% |
| Bill Cutler | 9/10 | 5681 days | 3% |
| K Dahmer | 10/10 | 5684 days | 3% |
| Jack Vermeidem | 6/10 | 5689 days | 3% |
| Jim Coffin | 10/10 | 5689 days | 3% |
| Eva Soerensen | 8/10 | 5692 days | 3% |
| Bert Opdam | 9/10 | 5701 days | 3% |
| David Heads | 8/10 | 5706 days | 3% |
| Andy Martin | 9/10 | 5708 days | 3% |
| Fabian | 4/10 | 5710 days | 2% |
| Roger Lows | 8/10 | 5710 days | 3% |
| Sarraute | 10/10 | 5711 days | 3% |
| Webster | 10/10 | 5712 days | 3% |
| Gordon Daniels | 8/10 | 5714 days | 3% |
| Remco Smit | 10/10 | 5715 days | 3% |
| dollimyxture | 10/10 | 5750 days | 3% |
| Mikeminch | 8/10 | 5811 days | 3% |
| lindam | 10/10 | 6025 days | 3% |
| maggie Webster | 10/10 | 6042 days | 3% |
| Jvjm Family | 8/10 | 6044 days | 3% |
| Gerald Veldink | 5/10 | 6044 days | 2% |
| Marcia & Bruce | 10/10 | 6046 days | 3% |
| R Bakker | 8/10 | 6047 days | 3% |
| Aarts | 10/10 | 6049 days | 3% |
| P.C Kool | 9/10 | 6051 days | 3% |
| Rod C | 5/10 | 6054 days | 2% |
| Barbara & Sven | 10/10 | 6058 days | 3% |
| Chris Glasg | 10/10 | 6064 days | 3% |
| Sheila Morgan | 10/10 | 6065 days | 3% |
| Dieter Groscurth | 8/10 | 6066 days | 3% |
| Christian | 8/10 | 6076 days | 3% |
| Joanne Clarke | 10/10 | 6078 days | 3% |
| Annie | 8/10 | 6078 days | 3% |
| Fam Schuijers | 8/10 | 6079 days | 3% |
| Dick Rosman | 10/10 | 6080 days | 3% |
| Ingrid Overes | 9/10 | 6083 days | 3% |
| Uwe Rieper | 10/10 | 6083 days | 3% |
| S Luis Van Oler | 8/10 | 6089 days | 3% |
| Samantha Piekuta | 7/10 | 6093 days | 3% |
| John J | 8/10 | 6098 days | 3% |
| asselman | 8/10 | 6131 days | 3% |
| Colin S | 10/10 | 6154 days | 3% |
| Simon Bartholomew | 10/10 | 6158 days | 3% |
| TillE412 | 10/10 | 6375 days | 3% |
| SabineGermany | 5/10 | 6408 days | 2% |
| James O'Neil | 5/10 | 6410 days | 2% |
| Barry Smith | 9/10 | 6410 days | 3% |
| Francesca Sabat | 9/10 | 6412 days | 3% |
| JetteG | 10/10 | 6424 days | 3% |
| VolkerS | 9/10 | 6424 days | 3% |
| AimeeP | 8/10 | 6447 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
9.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.