Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
65.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 500 days | 75% |
| Sarah | 4/10 | 713 days | 100% |
| Nicky | 10/10 | 1412 days | 32% |
| Barb Winter | 10/10 | 1627 days | 15% |
| Morgz | 9/10 | 1839 days | 10% |
| Chris | 10/10 | 2205 days | 9% |
| Lisanne | 8/10 | 2449 days | 8% |
| Renee | 7/10 | 2449 days | 7% |
| Kiwi | 9/10 | 2539 days | 7% |
| Emlyn Clive Joseph | 10/10 | 2539 days | 7% |
| Mike | 8/10 | 2539 days | 7% |
| Greg | 1/10 | 2600 days | 3% |
| J Gower | 1/10 | 2814 days | 2% |
| MJW | 7/10 | 2845 days | 6% |
| Chris Skeet | 8/10 | 2845 days | 6% |
| Richard | 10/10 | 2845 days | 6% |
| Jannik Hoenig | 1/10 | 2877 days | 2% |
| Nicole Allison | 8/10 | 2897 days | 6% |
| Jake Woolgar | 3/10 | 2898 days | 3% |
| Mark M | 2/10 | 3300 days | 2% |
| Ray Tombs | 7/10 | 3534 days | 3% |
| Penny Powell | 3/10 | 3575 days | 2% |
| Robi Steiner | 3/10 | 3576 days | 2% |
| Avery Wong | 10/10 | 3655 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3695 days | 3% |
| Paul Frost | 7/10 | 3707 days | 2% |
| Aaron Soh | 9/10 | 3747 days | 2% |
| Diana Markovic | 10/10 | 3788 days | 2% |
| D J 13 | 3/10 | 3880 days | 1% |
| Spencer Lawrence | 9/10 | 3969 days | 1% |
| Constantin D | 3/10 | 3981 days | 1% |
| Daniel Jarrett | 6/10 | 4122 days | 1% |
| nlenning | 9/10 | 4306 days | 0% |
| Tracey Harrison | 8/10 | 4396 days | 2% |
| Elise Robson | 5/10 | 4579 days | 1% |
| Bertiethebus | 9/10 | 4671 days | 2% |
| Michael Nolan | 8/10 | 4699 days | 2% |
| Kevin Desjandino | 10/10 | 4748 days | 2% |
| Jan | 9/10 | 4749 days | 2% |
| Fred and Carin | 4/10 | 4750 days | 1% |
| John | 7/10 | 4754 days | 2% |
| Frans Derks | 9/10 | 4754 days | 2% |
| Tuibaby22 | 10/10 | 4852 days | 2% |
| Ryan J | 10/10 | 4852 days | 2% |
| Oliver Hardt | 9/10 | 5025 days | 2% |
| nztintin | 10/10 | 5036 days | 2% |
| Erik | 10/10 | 5038 days | 2% |
| Richard and Janet | 10/10 | 5039 days | 2% |
| Wright | 8/10 | 5040 days | 2% |
| Fleming Lauridsen | 5/10 | 5045 days | 1% |
| Howell Davies | 8/10 | 5045 days | 2% |
| Elaine | 9/10 | 5046 days | 2% |
| Seiler | 10/10 | 5046 days | 2% |
| Rebecca Richardson | 9/10 | 5047 days | 2% |
| Andrew Powell | 8/10 | 5047 days | 2% |
| Karin | 8/10 | 5048 days | 2% |
| Eric Lombaard | 9/10 | 5048 days | 2% |
| Kolen | 10/10 | 5048 days | 2% |
| Randewyk | 9/10 | 5049 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5049 days | 2% |
| Rainer Schnell | 9/10 | 5057 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5058 days | 2% |
| joerem | 10/10 | 5065 days | 2% |
| Mirando4ka | 8/10 | 5065 days | 2% |
| Therea | 10/10 | 5370 days | 2% |
| B_and_F_MN | 10/10 | 5371 days | 2% |
| Frank & Ruth | 10/10 | 5386 days | 2% |
| Berger | 9/10 | 5386 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5388 days | 2% |
| J Meindersma | 5/10 | 5391 days | 1% |
| Juliane Kleiu | 10/10 | 5392 days | 2% |
| Bill Cutler | 9/10 | 5392 days | 2% |
| K Dahmer | 10/10 | 5395 days | 2% |
| Jack Vermeidem | 6/10 | 5400 days | 2% |
| Jim Coffin | 10/10 | 5400 days | 2% |
| Eva Soerensen | 8/10 | 5403 days | 2% |
| Bert Opdam | 9/10 | 5412 days | 2% |
| David Heads | 8/10 | 5417 days | 2% |
| Andy Martin | 9/10 | 5419 days | 2% |
| Fabian | 4/10 | 5421 days | 1% |
| Roger Lows | 8/10 | 5421 days | 2% |
| Sarraute | 10/10 | 5422 days | 2% |
| Webster | 10/10 | 5423 days | 2% |
| Gordon Daniels | 8/10 | 5425 days | 2% |
| Remco Smit | 10/10 | 5426 days | 2% |
| dollimyxture | 10/10 | 5461 days | 2% |
| Mikeminch | 8/10 | 5522 days | 2% |
| lindam | 10/10 | 5736 days | 2% |
| maggie Webster | 10/10 | 5753 days | 2% |
| Jvjm Family | 8/10 | 5755 days | 2% |
| Gerald Veldink | 5/10 | 5755 days | 1% |
| Marcia & Bruce | 10/10 | 5757 days | 2% |
| R Bakker | 8/10 | 5758 days | 2% |
| Aarts | 10/10 | 5760 days | 2% |
| P.C Kool | 9/10 | 5762 days | 2% |
| Rod C | 5/10 | 5765 days | 1% |
| Barbara & Sven | 10/10 | 5769 days | 2% |
| Chris Glasg | 10/10 | 5775 days | 2% |
| Sheila Morgan | 10/10 | 5776 days | 2% |
| Dieter Groscurth | 8/10 | 5777 days | 2% |
| Christian | 8/10 | 5787 days | 2% |
| Joanne Clarke | 10/10 | 5789 days | 2% |
| Annie | 8/10 | 5789 days | 2% |
| Fam Schuijers | 8/10 | 5790 days | 2% |
| Dick Rosman | 10/10 | 5791 days | 2% |
| Ingrid Overes | 9/10 | 5794 days | 2% |
| Uwe Rieper | 10/10 | 5794 days | 2% |
| S Luis Van Oler | 8/10 | 5800 days | 2% |
| Samantha Piekuta | 7/10 | 5804 days | 2% |
| John J | 8/10 | 5809 days | 2% |
| asselman | 8/10 | 5842 days | 2% |
| Colin S | 10/10 | 5865 days | 2% |
| Simon Bartholomew | 10/10 | 5869 days | 2% |
| TillE412 | 10/10 | 6086 days | 2% |
| SabineGermany | 5/10 | 6119 days | 1% |
| James O'Neil | 5/10 | 6121 days | 1% |
| Barry Smith | 9/10 | 6121 days | 2% |
| Francesca Sabat | 9/10 | 6123 days | 2% |
| JetteG | 10/10 | 6135 days | 2% |
| VolkerS | 9/10 | 6135 days | 2% |
| AimeeP | 8/10 | 6158 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
12.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.