G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
68.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 728 days | 87% |
| Sarah | 4/10 | 941 days | 100% |
| Nicky | 10/10 | 1640 days | 21% |
| Barb Winter | 10/10 | 1855 days | 15% |
| Alan Deeley | 10/10 | 2036 days | 14% |
| Morgz | 9/10 | 2067 days | 14% |
| Chris | 10/10 | 2433 days | 12% |
| Lisanne | 8/10 | 2677 days | 10% |
| Renee | 7/10 | 2677 days | 9% |
| Kiwi | 9/10 | 2767 days | 10% |
| Emlyn Clive Joseph | 10/10 | 2767 days | 10% |
| Mike | 8/10 | 2767 days | 9% |
| Greg | 1/10 | 2828 days | 4% |
| J Gower | 1/10 | 3042 days | 3% |
| MJW | 7/10 | 3073 days | 7% |
| Chris Skeet | 8/10 | 3073 days | 8% |
| Richard | 10/10 | 3073 days | 8% |
| Jannik Hoenig | 1/10 | 3105 days | 3% |
| Nicole Allison | 8/10 | 3125 days | 7% |
| Jake Woolgar | 3/10 | 3126 days | 4% |
| Mark M | 2/10 | 3527 days | 2% |
| Ray Tombs | 7/10 | 3762 days | 3% |
| Penny Powell | 3/10 | 3803 days | 2% |
| Robi Steiner | 3/10 | 3804 days | 2% |
| Avery Wong | 10/10 | 3883 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3923 days | 3% |
| Paul Frost | 7/10 | 3935 days | 2% |
| Aaron Soh | 9/10 | 3975 days | 2% |
| Diana Markovic | 10/10 | 4015 days | 2% |
| D J 13 | 3/10 | 4107 days | 1% |
| Spencer Lawrence | 9/10 | 4196 days | 1% |
| Constantin D | 3/10 | 4209 days | 0% |
| Daniel Jarrett | 6/10 | 4349 days | 0% |
| nlenning | 9/10 | 4534 days | 3% |
| Tracey Harrison | 8/10 | 4624 days | 3% |
| Elise Robson | 5/10 | 4807 days | 2% |
| Bertiethebus | 9/10 | 4899 days | 3% |
| Michael Nolan | 8/10 | 4927 days | 3% |
| Kevin Desjandino | 10/10 | 4976 days | 3% |
| Jan | 9/10 | 4977 days | 3% |
| Fred and Carin | 4/10 | 4978 days | 2% |
| John | 7/10 | 4982 days | 3% |
| Frans Derks | 9/10 | 4982 days | 3% |
| Tuibaby22 | 10/10 | 5080 days | 3% |
| Ryan J | 10/10 | 5080 days | 3% |
| Oliver Hardt | 9/10 | 5253 days | 3% |
| nztintin | 10/10 | 5264 days | 3% |
| Erik | 10/10 | 5266 days | 3% |
| Richard and Janet | 10/10 | 5267 days | 3% |
| Wright | 8/10 | 5268 days | 3% |
| Fleming Lauridsen | 5/10 | 5273 days | 2% |
| Howell Davies | 8/10 | 5273 days | 3% |
| Elaine | 9/10 | 5274 days | 3% |
| Seiler | 10/10 | 5274 days | 3% |
| Rebecca Richardson | 9/10 | 5275 days | 3% |
| Andrew Powell | 8/10 | 5275 days | 3% |
| Karin | 8/10 | 5276 days | 3% |
| Eric Lombaard | 9/10 | 5276 days | 3% |
| Kolen | 10/10 | 5276 days | 3% |
| Randewyk | 9/10 | 5277 days | 3% |
| Paul & Sharon Sneller | 9/10 | 5277 days | 3% |
| Rainer Schnell | 9/10 | 5285 days | 3% |
| Paul & Michelle Harmer | 8/10 | 5286 days | 3% |
| joerem | 10/10 | 5293 days | 3% |
| Mirando4ka | 8/10 | 5293 days | 3% |
| Therea | 10/10 | 5598 days | 3% |
| B_and_F_MN | 10/10 | 5599 days | 3% |
| Frank & Ruth | 10/10 | 5614 days | 3% |
| Berger | 9/10 | 5614 days | 3% |
| Mr & Mrs Palmer | 9/10 | 5616 days | 3% |
| J Meindersma | 5/10 | 5619 days | 2% |
| Juliane Kleiu | 10/10 | 5620 days | 3% |
| Bill Cutler | 9/10 | 5620 days | 3% |
| K Dahmer | 10/10 | 5623 days | 3% |
| Jack Vermeidem | 6/10 | 5628 days | 3% |
| Jim Coffin | 10/10 | 5628 days | 3% |
| Eva Soerensen | 8/10 | 5631 days | 3% |
| Bert Opdam | 9/10 | 5640 days | 3% |
| David Heads | 8/10 | 5645 days | 3% |
| Andy Martin | 9/10 | 5647 days | 3% |
| Fabian | 4/10 | 5649 days | 2% |
| Roger Lows | 8/10 | 5649 days | 3% |
| Sarraute | 10/10 | 5650 days | 3% |
| Webster | 10/10 | 5651 days | 3% |
| Gordon Daniels | 8/10 | 5653 days | 3% |
| Remco Smit | 10/10 | 5654 days | 3% |
| dollimyxture | 10/10 | 5689 days | 3% |
| Mikeminch | 8/10 | 5750 days | 3% |
| lindam | 10/10 | 5964 days | 3% |
| maggie Webster | 10/10 | 5981 days | 3% |
| Jvjm Family | 8/10 | 5983 days | 3% |
| Gerald Veldink | 5/10 | 5983 days | 2% |
| Marcia & Bruce | 10/10 | 5985 days | 3% |
| R Bakker | 8/10 | 5986 days | 3% |
| Aarts | 10/10 | 5988 days | 3% |
| P.C Kool | 9/10 | 5990 days | 3% |
| Rod C | 5/10 | 5993 days | 2% |
| Barbara & Sven | 10/10 | 5997 days | 3% |
| Chris Glasg | 10/10 | 6003 days | 3% |
| Sheila Morgan | 10/10 | 6004 days | 3% |
| Dieter Groscurth | 8/10 | 6005 days | 3% |
| Christian | 8/10 | 6015 days | 3% |
| Joanne Clarke | 10/10 | 6017 days | 3% |
| Annie | 8/10 | 6017 days | 3% |
| Fam Schuijers | 8/10 | 6018 days | 3% |
| Dick Rosman | 10/10 | 6019 days | 3% |
| Ingrid Overes | 9/10 | 6022 days | 3% |
| Uwe Rieper | 10/10 | 6022 days | 3% |
| S Luis Van Oler | 8/10 | 6028 days | 3% |
| Samantha Piekuta | 7/10 | 6032 days | 3% |
| John J | 8/10 | 6037 days | 3% |
| asselman | 8/10 | 6070 days | 3% |
| Colin S | 10/10 | 6093 days | 3% |
| Simon Bartholomew | 10/10 | 6097 days | 3% |
| TillE412 | 10/10 | 6314 days | 3% |
| SabineGermany | 5/10 | 6347 days | 2% |
| James O'Neil | 5/10 | 6349 days | 2% |
| Barry Smith | 9/10 | 6349 days | 3% |
| Francesca Sabat | 9/10 | 6351 days | 3% |
| JetteG | 10/10 | 6363 days | 3% |
| VolkerS | 9/10 | 6363 days | 3% |
| AimeeP | 8/10 | 6386 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.86% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 178 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 175 | -1.82% |
| 176 | -1.83% |
| 177 | -1.84% |
| 178 | -1.86% |
| 179 | -1.87% |
| 180 | -1.88% |
| 181 | -1.89% |
| … | … |
Balancing Adjustment
9.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.