Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
33% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
65.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 528 days | 76% |
| Sarah | 4/10 | 741 days | 100% |
| Nicky | 10/10 | 1440 days | 30% |
| Barb Winter | 10/10 | 1655 days | 15% |
| Morgz | 9/10 | 1867 days | 11% |
| Chris | 10/10 | 2233 days | 9% |
| Lisanne | 8/10 | 2477 days | 8% |
| Renee | 7/10 | 2477 days | 8% |
| Kiwi | 9/10 | 2567 days | 8% |
| Emlyn Clive Joseph | 10/10 | 2567 days | 8% |
| Mike | 8/10 | 2567 days | 8% |
| Greg | 1/10 | 2628 days | 3% |
| J Gower | 1/10 | 2842 days | 3% |
| MJW | 7/10 | 2873 days | 6% |
| Chris Skeet | 8/10 | 2873 days | 6% |
| Richard | 10/10 | 2873 days | 6% |
| Jannik Hoenig | 1/10 | 2905 days | 2% |
| Nicole Allison | 8/10 | 2925 days | 6% |
| Jake Woolgar | 3/10 | 2926 days | 3% |
| Mark M | 2/10 | 3327 days | 2% |
| Ray Tombs | 7/10 | 3562 days | 3% |
| Penny Powell | 3/10 | 3603 days | 2% |
| Robi Steiner | 3/10 | 3604 days | 2% |
| Avery Wong | 10/10 | 3683 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3723 days | 3% |
| Paul Frost | 7/10 | 3735 days | 2% |
| Aaron Soh | 9/10 | 3775 days | 2% |
| Diana Markovic | 10/10 | 3815 days | 2% |
| D J 13 | 3/10 | 3907 days | 1% |
| Spencer Lawrence | 9/10 | 3996 days | 1% |
| Constantin D | 3/10 | 4009 days | 1% |
| Daniel Jarrett | 6/10 | 4149 days | 1% |
| nlenning | 9/10 | 4334 days | 0% |
| Tracey Harrison | 8/10 | 4424 days | 2% |
| Elise Robson | 5/10 | 4607 days | 2% |
| Bertiethebus | 9/10 | 4699 days | 2% |
| Michael Nolan | 8/10 | 4727 days | 2% |
| Kevin Desjandino | 10/10 | 4776 days | 2% |
| Jan | 9/10 | 4777 days | 2% |
| Fred and Carin | 4/10 | 4778 days | 1% |
| John | 7/10 | 4782 days | 2% |
| Frans Derks | 9/10 | 4782 days | 2% |
| Tuibaby22 | 10/10 | 4880 days | 2% |
| Ryan J | 10/10 | 4880 days | 2% |
| Oliver Hardt | 9/10 | 5053 days | 2% |
| nztintin | 10/10 | 5064 days | 2% |
| Erik | 10/10 | 5066 days | 2% |
| Richard and Janet | 10/10 | 5067 days | 2% |
| Wright | 8/10 | 5068 days | 2% |
| Fleming Lauridsen | 5/10 | 5073 days | 2% |
| Howell Davies | 8/10 | 5073 days | 2% |
| Elaine | 9/10 | 5074 days | 2% |
| Seiler | 10/10 | 5074 days | 2% |
| Rebecca Richardson | 9/10 | 5075 days | 2% |
| Andrew Powell | 8/10 | 5075 days | 2% |
| Karin | 8/10 | 5076 days | 2% |
| Eric Lombaard | 9/10 | 5076 days | 2% |
| Kolen | 10/10 | 5076 days | 2% |
| Randewyk | 9/10 | 5077 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5077 days | 2% |
| Rainer Schnell | 9/10 | 5085 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5086 days | 2% |
| joerem | 10/10 | 5093 days | 2% |
| Mirando4ka | 8/10 | 5093 days | 2% |
| Therea | 10/10 | 5398 days | 2% |
| B_and_F_MN | 10/10 | 5399 days | 2% |
| Frank & Ruth | 10/10 | 5414 days | 2% |
| Berger | 9/10 | 5414 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5416 days | 2% |
| J Meindersma | 5/10 | 5419 days | 2% |
| Juliane Kleiu | 10/10 | 5420 days | 2% |
| Bill Cutler | 9/10 | 5420 days | 2% |
| K Dahmer | 10/10 | 5423 days | 2% |
| Jack Vermeidem | 6/10 | 5428 days | 2% |
| Jim Coffin | 10/10 | 5428 days | 2% |
| Eva Soerensen | 8/10 | 5431 days | 2% |
| Bert Opdam | 9/10 | 5440 days | 2% |
| David Heads | 8/10 | 5445 days | 2% |
| Andy Martin | 9/10 | 5447 days | 2% |
| Fabian | 4/10 | 5449 days | 1% |
| Roger Lows | 8/10 | 5449 days | 2% |
| Sarraute | 10/10 | 5450 days | 2% |
| Webster | 10/10 | 5451 days | 2% |
| Gordon Daniels | 8/10 | 5453 days | 2% |
| Remco Smit | 10/10 | 5454 days | 2% |
| dollimyxture | 10/10 | 5489 days | 2% |
| Mikeminch | 8/10 | 5550 days | 2% |
| lindam | 10/10 | 5764 days | 2% |
| maggie Webster | 10/10 | 5781 days | 2% |
| Jvjm Family | 8/10 | 5783 days | 2% |
| Gerald Veldink | 5/10 | 5783 days | 2% |
| Marcia & Bruce | 10/10 | 5785 days | 2% |
| R Bakker | 8/10 | 5786 days | 2% |
| Aarts | 10/10 | 5788 days | 2% |
| P.C Kool | 9/10 | 5790 days | 2% |
| Rod C | 5/10 | 5793 days | 2% |
| Barbara & Sven | 10/10 | 5797 days | 2% |
| Chris Glasg | 10/10 | 5803 days | 2% |
| Sheila Morgan | 10/10 | 5804 days | 2% |
| Dieter Groscurth | 8/10 | 5805 days | 2% |
| Christian | 8/10 | 5815 days | 2% |
| Joanne Clarke | 10/10 | 5817 days | 2% |
| Annie | 8/10 | 5817 days | 2% |
| Fam Schuijers | 8/10 | 5818 days | 2% |
| Dick Rosman | 10/10 | 5819 days | 2% |
| Ingrid Overes | 9/10 | 5822 days | 2% |
| Uwe Rieper | 10/10 | 5822 days | 2% |
| S Luis Van Oler | 8/10 | 5828 days | 2% |
| Samantha Piekuta | 7/10 | 5832 days | 2% |
| John J | 8/10 | 5837 days | 2% |
| asselman | 8/10 | 5870 days | 2% |
| Colin S | 10/10 | 5893 days | 2% |
| Simon Bartholomew | 10/10 | 5897 days | 2% |
| TillE412 | 10/10 | 6114 days | 2% |
| SabineGermany | 5/10 | 6147 days | 2% |
| James O'Neil | 5/10 | 6149 days | 2% |
| Barry Smith | 9/10 | 6149 days | 2% |
| Francesca Sabat | 9/10 | 6151 days | 2% |
| JetteG | 10/10 | 6163 days | 2% |
| VolkerS | 9/10 | 6163 days | 2% |
| AimeeP | 8/10 | 6186 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
12.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.