Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
121 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 123 reviews. There are 121 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 121 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 40 |
|
33% |
9/10 | 26 |
|
21% |
8/10 | 27 |
|
22% |
7/10 | 6 |
|
5% |
6/10 | 2 |
|
2% |
5/10 | 7 |
|
6% |
4/10 | 3 |
|
2% |
3/10 | 5 |
|
4% |
2/10 | 1 |
|
1% |
1/10 | 4 |
|
3% |
80.33% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.33% and is based on 121 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 121 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 27 |
|
36% |
9/10 | 19 |
|
25% |
8/10 | 19 |
|
25% |
7/10 | 2 |
|
3% |
6/10 | 1 |
|
1% |
5/10 | 6 |
|
8% |
4/10 | 2 |
|
3% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
67.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Nemanja | 1/10 | 194 days | 67% |
Sarah | 4/10 | 407 days | 100% |
Nicky | 10/10 | 1106 days | 58% |
Barb Winter | 10/10 | 1321 days | 33% |
Morgz | 9/10 | 1533 days | 16% |
Chris | 10/10 | 1899 days | 8% |
Lisanne | 8/10 | 2143 days | 7% |
Renee | 7/10 | 2143 days | 7% |
Kiwi | 9/10 | 2233 days | 7% |
Emlyn Clive Joseph | 10/10 | 2233 days | 7% |
Mike | 8/10 | 2233 days | 7% |
Greg | 1/10 | 2294 days | 3% |
J Gower | 1/10 | 2508 days | 2% |
MJW | 7/10 | 2539 days | 6% |
Chris Skeet | 8/10 | 2539 days | 6% |
Richard | 10/10 | 2539 days | 6% |
Jannik Hoenig | 1/10 | 2571 days | 2% |
Nicole Allison | 8/10 | 2591 days | 6% |
Jake Woolgar | 3/10 | 2592 days | 3% |
Mark M | 2/10 | 2994 days | 2% |
Ray Tombs | 7/10 | 3228 days | 3% |
Penny Powell | 3/10 | 3269 days | 2% |
Robi Steiner | 3/10 | 3270 days | 2% |
Avery Wong | 10/10 | 3349 days | 3% |
Ahmed Mohsen Aly | 9/10 | 3389 days | 3% |
Paul Frost | 7/10 | 3401 days | 3% |
Aaron Soh | 9/10 | 3441 days | 3% |
Diana Markovic | 10/10 | 3482 days | 3% |
D J 13 | 3/10 | 3574 days | 1% |
Spencer Lawrence | 9/10 | 3663 days | 2% |
Constantin D | 3/10 | 3675 days | 1% |
Daniel Jarrett | 6/10 | 3816 days | 2% |
nlenning | 9/10 | 4000 days | 1% |
Tracey Harrison | 8/10 | 4090 days | 1% |
Elise Robson | 5/10 | 4273 days | 0% |
Bertiethebus | 9/10 | 4365 days | 0% |
Michael Nolan | 8/10 | 4393 days | 2% |
Kevin Desjandino | 10/10 | 4442 days | 2% |
Jan | 9/10 | 4443 days | 2% |
Fred and Carin | 4/10 | 4444 days | 1% |
John | 7/10 | 4448 days | 2% |
Frans Derks | 9/10 | 4448 days | 2% |
Tuibaby22 | 10/10 | 4546 days | 2% |
Ryan J | 10/10 | 4546 days | 2% |
Oliver Hardt | 9/10 | 4719 days | 2% |
nztintin | 10/10 | 4730 days | 2% |
Erik | 10/10 | 4732 days | 2% |
Richard and Janet | 10/10 | 4733 days | 2% |
Wright | 8/10 | 4734 days | 2% |
Fleming Lauridsen | 5/10 | 4739 days | 1% |
Howell Davies | 8/10 | 4739 days | 2% |
Elaine | 9/10 | 4740 days | 2% |
Seiler | 10/10 | 4740 days | 2% |
Rebecca Richardson | 9/10 | 4741 days | 2% |
Andrew Powell | 8/10 | 4741 days | 2% |
Karin | 8/10 | 4742 days | 2% |
Eric Lombaard | 9/10 | 4742 days | 2% |
Kolen | 10/10 | 4742 days | 2% |
Randewyk | 9/10 | 4743 days | 2% |
Paul & Sharon Sneller | 9/10 | 4743 days | 2% |
Rainer Schnell | 9/10 | 4751 days | 2% |
Paul & Michelle Harmer | 8/10 | 4752 days | 2% |
joerem | 10/10 | 4759 days | 2% |
Mirando4ka | 8/10 | 4759 days | 2% |
Therea | 10/10 | 5064 days | 2% |
B_and_F_MN | 10/10 | 5065 days | 2% |
Frank & Ruth | 10/10 | 5080 days | 2% |
Berger | 9/10 | 5080 days | 2% |
Mr & Mrs Palmer | 9/10 | 5082 days | 2% |
J Meindersma | 5/10 | 5085 days | 1% |
Juliane Kleiu | 10/10 | 5086 days | 2% |
Bill Cutler | 9/10 | 5086 days | 2% |
K Dahmer | 10/10 | 5089 days | 2% |
Jack Vermeidem | 6/10 | 5094 days | 1% |
Jim Coffin | 10/10 | 5094 days | 2% |
Eva Soerensen | 8/10 | 5097 days | 2% |
Bert Opdam | 9/10 | 5106 days | 2% |
David Heads | 8/10 | 5111 days | 2% |
Andy Martin | 9/10 | 5113 days | 2% |
Fabian | 4/10 | 5115 days | 1% |
Roger Lows | 8/10 | 5115 days | 2% |
Sarraute | 10/10 | 5116 days | 2% |
Webster | 10/10 | 5117 days | 2% |
Gordon Daniels | 8/10 | 5119 days | 2% |
Remco Smit | 10/10 | 5120 days | 2% |
dollimyxture | 10/10 | 5155 days | 2% |
Mikeminch | 8/10 | 5216 days | 2% |
lindam | 10/10 | 5430 days | 2% |
maggie Webster | 10/10 | 5447 days | 2% |
Jvjm Family | 8/10 | 5449 days | 2% |
Gerald Veldink | 5/10 | 5449 days | 1% |
Marcia & Bruce | 10/10 | 5451 days | 2% |
R Bakker | 8/10 | 5452 days | 2% |
Aarts | 10/10 | 5454 days | 2% |
P.C Kool | 9/10 | 5456 days | 2% |
Rod C | 5/10 | 5459 days | 1% |
Barbara & Sven | 10/10 | 5463 days | 2% |
Chris Glasg | 10/10 | 5469 days | 2% |
Sheila Morgan | 10/10 | 5470 days | 2% |
Dieter Groscurth | 8/10 | 5471 days | 2% |
Christian | 8/10 | 5481 days | 2% |
Joanne Clarke | 10/10 | 5483 days | 2% |
Annie | 8/10 | 5483 days | 2% |
Fam Schuijers | 8/10 | 5484 days | 2% |
Dick Rosman | 10/10 | 5485 days | 2% |
Ingrid Overes | 9/10 | 5488 days | 2% |
Uwe Rieper | 10/10 | 5488 days | 2% |
S Luis Van Oler | 8/10 | 5494 days | 2% |
Samantha Piekuta | 7/10 | 5498 days | 2% |
John J | 8/10 | 5503 days | 2% |
asselman | 8/10 | 5536 days | 2% |
Colin S | 10/10 | 5559 days | 2% |
Simon Bartholomew | 10/10 | 5563 days | 2% |
TillE412 | 10/10 | 5780 days | 2% |
SabineGermany | 5/10 | 5813 days | 1% |
James O'Neil | 5/10 | 5815 days | 1% |
Barry Smith | 9/10 | 5815 days | 2% |
Francesca Sabat | 9/10 | 5817 days | 2% |
JetteG | 10/10 | 5829 days | 2% |
VolkerS | 9/10 | 5829 days | 2% |
AimeeP | 8/10 | 5852 days | 2% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-3.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 166 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
163 | -3.39% |
164 | -3.41% |
165 | -3.43% |
166 | -3.45% |
167 | -3.47% |
168 | -3.49% |
169 | -3.51% |
… | … |
10.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.