Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
66.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 587 days | 78% |
| Sarah | 4/10 | 800 days | 100% |
| Nicky | 10/10 | 1499 days | 26% |
| Barb Winter | 10/10 | 1714 days | 13% |
| Alan Deeley | 10/10 | 1895 days | 11% |
| Morgz | 9/10 | 1926 days | 11% |
| Chris | 10/10 | 2292 days | 9% |
| Lisanne | 8/10 | 2536 days | 8% |
| Renee | 7/10 | 2536 days | 7% |
| Kiwi | 9/10 | 2626 days | 8% |
| Emlyn Clive Joseph | 10/10 | 2626 days | 8% |
| Mike | 8/10 | 2626 days | 7% |
| Greg | 1/10 | 2687 days | 3% |
| J Gower | 1/10 | 2901 days | 2% |
| MJW | 7/10 | 2932 days | 6% |
| Chris Skeet | 8/10 | 2932 days | 6% |
| Richard | 10/10 | 2932 days | 6% |
| Jannik Hoenig | 1/10 | 2964 days | 2% |
| Nicole Allison | 8/10 | 2984 days | 6% |
| Jake Woolgar | 3/10 | 2985 days | 3% |
| Mark M | 2/10 | 3387 days | 1% |
| Ray Tombs | 7/10 | 3621 days | 3% |
| Penny Powell | 3/10 | 3662 days | 1% |
| Robi Steiner | 3/10 | 3663 days | 1% |
| Avery Wong | 10/10 | 3742 days | 2% |
| Ahmed Mohsen Aly | 9/10 | 3782 days | 2% |
| Paul Frost | 7/10 | 3794 days | 2% |
| Aaron Soh | 9/10 | 3834 days | 2% |
| Diana Markovic | 10/10 | 3875 days | 2% |
| D J 13 | 3/10 | 3967 days | 0% |
| Spencer Lawrence | 9/10 | 4056 days | 1% |
| Constantin D | 3/10 | 4068 days | 0% |
| Daniel Jarrett | 6/10 | 4209 days | 0% |
| nlenning | 9/10 | 4393 days | 2% |
| Tracey Harrison | 8/10 | 4483 days | 2% |
| Elise Robson | 5/10 | 4666 days | 1% |
| Bertiethebus | 9/10 | 4758 days | 2% |
| Michael Nolan | 8/10 | 4786 days | 2% |
| Kevin Desjandino | 10/10 | 4835 days | 2% |
| Jan | 9/10 | 4836 days | 2% |
| Fred and Carin | 4/10 | 4837 days | 1% |
| John | 7/10 | 4841 days | 2% |
| Frans Derks | 9/10 | 4841 days | 2% |
| Tuibaby22 | 10/10 | 4939 days | 2% |
| Ryan J | 10/10 | 4939 days | 2% |
| Oliver Hardt | 9/10 | 5112 days | 2% |
| nztintin | 10/10 | 5123 days | 2% |
| Erik | 10/10 | 5125 days | 2% |
| Richard and Janet | 10/10 | 5126 days | 2% |
| Wright | 8/10 | 5127 days | 2% |
| Fleming Lauridsen | 5/10 | 5132 days | 1% |
| Howell Davies | 8/10 | 5132 days | 2% |
| Elaine | 9/10 | 5133 days | 2% |
| Seiler | 10/10 | 5133 days | 2% |
| Rebecca Richardson | 9/10 | 5134 days | 2% |
| Andrew Powell | 8/10 | 5134 days | 2% |
| Karin | 8/10 | 5135 days | 2% |
| Eric Lombaard | 9/10 | 5135 days | 2% |
| Kolen | 10/10 | 5135 days | 2% |
| Randewyk | 9/10 | 5136 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5136 days | 2% |
| Rainer Schnell | 9/10 | 5144 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5145 days | 2% |
| joerem | 10/10 | 5152 days | 2% |
| Mirando4ka | 8/10 | 5152 days | 2% |
| Therea | 10/10 | 5457 days | 2% |
| B_and_F_MN | 10/10 | 5458 days | 2% |
| Frank & Ruth | 10/10 | 5473 days | 2% |
| Berger | 9/10 | 5473 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5475 days | 2% |
| J Meindersma | 5/10 | 5478 days | 1% |
| Juliane Kleiu | 10/10 | 5479 days | 2% |
| Bill Cutler | 9/10 | 5479 days | 2% |
| K Dahmer | 10/10 | 5482 days | 2% |
| Jack Vermeidem | 6/10 | 5487 days | 1% |
| Jim Coffin | 10/10 | 5487 days | 2% |
| Eva Soerensen | 8/10 | 5490 days | 2% |
| Bert Opdam | 9/10 | 5499 days | 2% |
| David Heads | 8/10 | 5504 days | 2% |
| Andy Martin | 9/10 | 5506 days | 2% |
| Fabian | 4/10 | 5508 days | 1% |
| Roger Lows | 8/10 | 5508 days | 2% |
| Sarraute | 10/10 | 5509 days | 2% |
| Webster | 10/10 | 5510 days | 2% |
| Gordon Daniels | 8/10 | 5512 days | 2% |
| Remco Smit | 10/10 | 5513 days | 2% |
| dollimyxture | 10/10 | 5548 days | 2% |
| Mikeminch | 8/10 | 5609 days | 2% |
| lindam | 10/10 | 5823 days | 2% |
| maggie Webster | 10/10 | 5840 days | 2% |
| Jvjm Family | 8/10 | 5842 days | 2% |
| Gerald Veldink | 5/10 | 5842 days | 1% |
| Marcia & Bruce | 10/10 | 5844 days | 2% |
| R Bakker | 8/10 | 5845 days | 2% |
| Aarts | 10/10 | 5847 days | 2% |
| P.C Kool | 9/10 | 5849 days | 2% |
| Rod C | 5/10 | 5852 days | 1% |
| Barbara & Sven | 10/10 | 5856 days | 2% |
| Chris Glasg | 10/10 | 5862 days | 2% |
| Sheila Morgan | 10/10 | 5863 days | 2% |
| Dieter Groscurth | 8/10 | 5864 days | 2% |
| Christian | 8/10 | 5874 days | 2% |
| Joanne Clarke | 10/10 | 5876 days | 2% |
| Annie | 8/10 | 5876 days | 2% |
| Fam Schuijers | 8/10 | 5877 days | 2% |
| Dick Rosman | 10/10 | 5878 days | 2% |
| Ingrid Overes | 9/10 | 5881 days | 2% |
| Uwe Rieper | 10/10 | 5881 days | 2% |
| S Luis Van Oler | 8/10 | 5887 days | 2% |
| Samantha Piekuta | 7/10 | 5891 days | 2% |
| John J | 8/10 | 5896 days | 2% |
| asselman | 8/10 | 5929 days | 2% |
| Colin S | 10/10 | 5952 days | 2% |
| Simon Bartholomew | 10/10 | 5956 days | 2% |
| TillE412 | 10/10 | 6173 days | 2% |
| SabineGermany | 5/10 | 6206 days | 1% |
| James O'Neil | 5/10 | 6208 days | 1% |
| Barry Smith | 9/10 | 6208 days | 2% |
| Francesca Sabat | 9/10 | 6210 days | 2% |
| JetteG | 10/10 | 6222 days | 2% |
| VolkerS | 9/10 | 6222 days | 2% |
| AimeeP | 8/10 | 6245 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.75% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 37 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 34 | -0.69% |
| 35 | -0.71% |
| 36 | -0.73% |
| 37 | -0.75% |
| 38 | -0.77% |
| 39 | -0.79% |
| 40 | -0.81% |
| … | … |
Balancing Adjustment
9.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.