Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
67.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 688 days | 84% |
| Sarah | 4/10 | 901 days | 100% |
| Nicky | 10/10 | 1600 days | 22% |
| Barb Winter | 10/10 | 1815 days | 14% |
| Alan Deeley | 10/10 | 1996 days | 13% |
| Morgz | 9/10 | 2027 days | 13% |
| Chris | 10/10 | 2393 days | 11% |
| Lisanne | 8/10 | 2637 days | 9% |
| Renee | 7/10 | 2637 days | 9% |
| Kiwi | 9/10 | 2727 days | 9% |
| Emlyn Clive Joseph | 10/10 | 2727 days | 9% |
| Mike | 8/10 | 2727 days | 9% |
| Greg | 1/10 | 2788 days | 3% |
| J Gower | 1/10 | 3002 days | 3% |
| MJW | 7/10 | 3033 days | 7% |
| Chris Skeet | 8/10 | 3033 days | 7% |
| Richard | 10/10 | 3033 days | 7% |
| Jannik Hoenig | 1/10 | 3065 days | 3% |
| Nicole Allison | 8/10 | 3085 days | 7% |
| Jake Woolgar | 3/10 | 3086 days | 4% |
| Mark M | 2/10 | 3488 days | 2% |
| Ray Tombs | 7/10 | 3722 days | 3% |
| Penny Powell | 3/10 | 3763 days | 2% |
| Robi Steiner | 3/10 | 3764 days | 2% |
| Avery Wong | 10/10 | 3843 days | 3% |
| Ahmed Mohsen Aly | 9/10 | 3883 days | 2% |
| Paul Frost | 7/10 | 3895 days | 2% |
| Aaron Soh | 9/10 | 3935 days | 2% |
| Diana Markovic | 10/10 | 3976 days | 2% |
| D J 13 | 3/10 | 4068 days | 1% |
| Spencer Lawrence | 9/10 | 4157 days | 1% |
| Constantin D | 3/10 | 4169 days | 0% |
| Daniel Jarrett | 6/10 | 4310 days | 0% |
| nlenning | 9/10 | 4494 days | 2% |
| Tracey Harrison | 8/10 | 4584 days | 2% |
| Elise Robson | 5/10 | 4767 days | 2% |
| Bertiethebus | 9/10 | 4859 days | 2% |
| Michael Nolan | 8/10 | 4887 days | 2% |
| Kevin Desjandino | 10/10 | 4936 days | 3% |
| Jan | 9/10 | 4937 days | 2% |
| Fred and Carin | 4/10 | 4938 days | 2% |
| John | 7/10 | 4942 days | 2% |
| Frans Derks | 9/10 | 4942 days | 2% |
| Tuibaby22 | 10/10 | 5040 days | 3% |
| Ryan J | 10/10 | 5040 days | 3% |
| Oliver Hardt | 9/10 | 5213 days | 2% |
| nztintin | 10/10 | 5224 days | 3% |
| Erik | 10/10 | 5226 days | 3% |
| Richard and Janet | 10/10 | 5227 days | 3% |
| Wright | 8/10 | 5228 days | 2% |
| Fleming Lauridsen | 5/10 | 5233 days | 2% |
| Howell Davies | 8/10 | 5233 days | 2% |
| Elaine | 9/10 | 5234 days | 2% |
| Seiler | 10/10 | 5234 days | 3% |
| Rebecca Richardson | 9/10 | 5235 days | 2% |
| Andrew Powell | 8/10 | 5235 days | 2% |
| Karin | 8/10 | 5236 days | 2% |
| Eric Lombaard | 9/10 | 5236 days | 2% |
| Kolen | 10/10 | 5236 days | 3% |
| Randewyk | 9/10 | 5237 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5237 days | 2% |
| Rainer Schnell | 9/10 | 5245 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5246 days | 2% |
| joerem | 10/10 | 5253 days | 3% |
| Mirando4ka | 8/10 | 5253 days | 2% |
| Therea | 10/10 | 5558 days | 3% |
| B_and_F_MN | 10/10 | 5559 days | 3% |
| Frank & Ruth | 10/10 | 5574 days | 3% |
| Berger | 9/10 | 5574 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5576 days | 2% |
| J Meindersma | 5/10 | 5579 days | 2% |
| Juliane Kleiu | 10/10 | 5580 days | 3% |
| Bill Cutler | 9/10 | 5580 days | 2% |
| K Dahmer | 10/10 | 5583 days | 3% |
| Jack Vermeidem | 6/10 | 5588 days | 2% |
| Jim Coffin | 10/10 | 5588 days | 3% |
| Eva Soerensen | 8/10 | 5591 days | 2% |
| Bert Opdam | 9/10 | 5600 days | 2% |
| David Heads | 8/10 | 5605 days | 2% |
| Andy Martin | 9/10 | 5607 days | 2% |
| Fabian | 4/10 | 5609 days | 2% |
| Roger Lows | 8/10 | 5609 days | 2% |
| Sarraute | 10/10 | 5610 days | 3% |
| Webster | 10/10 | 5611 days | 3% |
| Gordon Daniels | 8/10 | 5613 days | 2% |
| Remco Smit | 10/10 | 5614 days | 3% |
| dollimyxture | 10/10 | 5649 days | 3% |
| Mikeminch | 8/10 | 5710 days | 2% |
| lindam | 10/10 | 5924 days | 3% |
| maggie Webster | 10/10 | 5941 days | 3% |
| Jvjm Family | 8/10 | 5943 days | 2% |
| Gerald Veldink | 5/10 | 5943 days | 2% |
| Marcia & Bruce | 10/10 | 5945 days | 3% |
| R Bakker | 8/10 | 5946 days | 2% |
| Aarts | 10/10 | 5948 days | 3% |
| P.C Kool | 9/10 | 5950 days | 2% |
| Rod C | 5/10 | 5953 days | 2% |
| Barbara & Sven | 10/10 | 5957 days | 3% |
| Chris Glasg | 10/10 | 5963 days | 3% |
| Sheila Morgan | 10/10 | 5964 days | 3% |
| Dieter Groscurth | 8/10 | 5965 days | 2% |
| Christian | 8/10 | 5975 days | 2% |
| Joanne Clarke | 10/10 | 5977 days | 3% |
| Annie | 8/10 | 5977 days | 2% |
| Fam Schuijers | 8/10 | 5978 days | 2% |
| Dick Rosman | 10/10 | 5979 days | 3% |
| Ingrid Overes | 9/10 | 5982 days | 2% |
| Uwe Rieper | 10/10 | 5982 days | 3% |
| S Luis Van Oler | 8/10 | 5988 days | 2% |
| Samantha Piekuta | 7/10 | 5992 days | 2% |
| John J | 8/10 | 5997 days | 2% |
| asselman | 8/10 | 6030 days | 2% |
| Colin S | 10/10 | 6053 days | 3% |
| Simon Bartholomew | 10/10 | 6057 days | 3% |
| TillE412 | 10/10 | 6274 days | 3% |
| SabineGermany | 5/10 | 6307 days | 2% |
| James O'Neil | 5/10 | 6309 days | 2% |
| Barry Smith | 9/10 | 6309 days | 2% |
| Francesca Sabat | 9/10 | 6311 days | 2% |
| JetteG | 10/10 | 6323 days | 3% |
| VolkerS | 9/10 | 6323 days | 2% |
| AimeeP | 8/10 | 6346 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.50% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 139 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 136 | -1.46% |
| 137 | -1.47% |
| 138 | -1.48% |
| 139 | -1.50% |
| 140 | -1.51% |
| 141 | -1.52% |
| 142 | -1.53% |
| … | … |
Balancing Adjustment
9.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.