Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Franz Josef TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Franz Josef TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Franz Josef TOP 10 Holiday Park experience has a total of 124 reviews. There are 122 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
34% |
| 9/10 | 26 |
|
21% |
| 8/10 | 27 |
|
22% |
| 7/10 | 6 |
|
5% |
| 6/10 | 2 |
|
2% |
| 5/10 | 7 |
|
6% |
| 4/10 | 3 |
|
2% |
| 3/10 | 5 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 4 |
|
3% |
80.49% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park valid reviews is 80.49% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
76 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 76 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 76 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
36% |
| 9/10 | 19 |
|
25% |
| 8/10 | 19 |
|
25% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
1% |
| 5/10 | 6 |
|
8% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.66% Average
The raw data average (mean) for all the Franz Josef TOP 10 Holiday Park face-to-face reviews is 85.66% and is based on 76 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
66.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nemanja | 1/10 | 628 days | 81% |
| Sarah | 4/10 | 841 days | 100% |
| Nicky | 10/10 | 1540 days | 24% |
| Barb Winter | 10/10 | 1755 days | 13% |
| Alan Deeley | 10/10 | 1936 days | 12% |
| Morgz | 9/10 | 1967 days | 11% |
| Chris | 10/10 | 2333 days | 10% |
| Lisanne | 8/10 | 2577 days | 8% |
| Renee | 7/10 | 2577 days | 8% |
| Kiwi | 9/10 | 2667 days | 8% |
| Emlyn Clive Joseph | 10/10 | 2667 days | 8% |
| Mike | 8/10 | 2667 days | 8% |
| Greg | 1/10 | 2728 days | 3% |
| J Gower | 1/10 | 2942 days | 2% |
| MJW | 7/10 | 2973 days | 6% |
| Chris Skeet | 8/10 | 2973 days | 6% |
| Richard | 10/10 | 2973 days | 7% |
| Jannik Hoenig | 1/10 | 3005 days | 2% |
| Nicole Allison | 8/10 | 3025 days | 6% |
| Jake Woolgar | 3/10 | 3026 days | 3% |
| Mark M | 2/10 | 3428 days | 2% |
| Ray Tombs | 7/10 | 3662 days | 3% |
| Penny Powell | 3/10 | 3703 days | 1% |
| Robi Steiner | 3/10 | 3704 days | 1% |
| Avery Wong | 10/10 | 3783 days | 2% |
| Ahmed Mohsen Aly | 9/10 | 3823 days | 2% |
| Paul Frost | 7/10 | 3835 days | 2% |
| Aaron Soh | 9/10 | 3875 days | 2% |
| Diana Markovic | 10/10 | 3916 days | 2% |
| D J 13 | 3/10 | 4008 days | 0% |
| Spencer Lawrence | 9/10 | 4097 days | 1% |
| Constantin D | 3/10 | 4109 days | 0% |
| Daniel Jarrett | 6/10 | 4250 days | 0% |
| nlenning | 9/10 | 4434 days | 2% |
| Tracey Harrison | 8/10 | 4524 days | 2% |
| Elise Robson | 5/10 | 4707 days | 1% |
| Bertiethebus | 9/10 | 4799 days | 2% |
| Michael Nolan | 8/10 | 4827 days | 2% |
| Kevin Desjandino | 10/10 | 4876 days | 2% |
| Jan | 9/10 | 4877 days | 2% |
| Fred and Carin | 4/10 | 4878 days | 1% |
| John | 7/10 | 4882 days | 2% |
| Frans Derks | 9/10 | 4882 days | 2% |
| Tuibaby22 | 10/10 | 4980 days | 2% |
| Ryan J | 10/10 | 4980 days | 2% |
| Oliver Hardt | 9/10 | 5153 days | 2% |
| nztintin | 10/10 | 5164 days | 2% |
| Erik | 10/10 | 5166 days | 2% |
| Richard and Janet | 10/10 | 5167 days | 2% |
| Wright | 8/10 | 5168 days | 2% |
| Fleming Lauridsen | 5/10 | 5173 days | 1% |
| Howell Davies | 8/10 | 5173 days | 2% |
| Elaine | 9/10 | 5174 days | 2% |
| Seiler | 10/10 | 5174 days | 2% |
| Rebecca Richardson | 9/10 | 5175 days | 2% |
| Andrew Powell | 8/10 | 5175 days | 2% |
| Karin | 8/10 | 5176 days | 2% |
| Eric Lombaard | 9/10 | 5176 days | 2% |
| Kolen | 10/10 | 5176 days | 2% |
| Randewyk | 9/10 | 5177 days | 2% |
| Paul & Sharon Sneller | 9/10 | 5177 days | 2% |
| Rainer Schnell | 9/10 | 5185 days | 2% |
| Paul & Michelle Harmer | 8/10 | 5186 days | 2% |
| joerem | 10/10 | 5193 days | 2% |
| Mirando4ka | 8/10 | 5193 days | 2% |
| Therea | 10/10 | 5498 days | 2% |
| B_and_F_MN | 10/10 | 5499 days | 2% |
| Frank & Ruth | 10/10 | 5514 days | 2% |
| Berger | 9/10 | 5514 days | 2% |
| Mr & Mrs Palmer | 9/10 | 5516 days | 2% |
| J Meindersma | 5/10 | 5519 days | 1% |
| Juliane Kleiu | 10/10 | 5520 days | 2% |
| Bill Cutler | 9/10 | 5520 days | 2% |
| K Dahmer | 10/10 | 5523 days | 2% |
| Jack Vermeidem | 6/10 | 5528 days | 2% |
| Jim Coffin | 10/10 | 5528 days | 2% |
| Eva Soerensen | 8/10 | 5531 days | 2% |
| Bert Opdam | 9/10 | 5540 days | 2% |
| David Heads | 8/10 | 5545 days | 2% |
| Andy Martin | 9/10 | 5547 days | 2% |
| Fabian | 4/10 | 5549 days | 1% |
| Roger Lows | 8/10 | 5549 days | 2% |
| Sarraute | 10/10 | 5550 days | 2% |
| Webster | 10/10 | 5551 days | 2% |
| Gordon Daniels | 8/10 | 5553 days | 2% |
| Remco Smit | 10/10 | 5554 days | 2% |
| dollimyxture | 10/10 | 5589 days | 2% |
| Mikeminch | 8/10 | 5650 days | 2% |
| lindam | 10/10 | 5864 days | 2% |
| maggie Webster | 10/10 | 5881 days | 2% |
| Jvjm Family | 8/10 | 5883 days | 2% |
| Gerald Veldink | 5/10 | 5883 days | 1% |
| Marcia & Bruce | 10/10 | 5885 days | 2% |
| R Bakker | 8/10 | 5886 days | 2% |
| Aarts | 10/10 | 5888 days | 2% |
| P.C Kool | 9/10 | 5890 days | 2% |
| Rod C | 5/10 | 5893 days | 1% |
| Barbara & Sven | 10/10 | 5897 days | 2% |
| Chris Glasg | 10/10 | 5903 days | 2% |
| Sheila Morgan | 10/10 | 5904 days | 2% |
| Dieter Groscurth | 8/10 | 5905 days | 2% |
| Christian | 8/10 | 5915 days | 2% |
| Joanne Clarke | 10/10 | 5917 days | 2% |
| Annie | 8/10 | 5917 days | 2% |
| Fam Schuijers | 8/10 | 5918 days | 2% |
| Dick Rosman | 10/10 | 5919 days | 2% |
| Ingrid Overes | 9/10 | 5922 days | 2% |
| Uwe Rieper | 10/10 | 5922 days | 2% |
| S Luis Van Oler | 8/10 | 5928 days | 2% |
| Samantha Piekuta | 7/10 | 5932 days | 2% |
| John J | 8/10 | 5937 days | 2% |
| asselman | 8/10 | 5970 days | 2% |
| Colin S | 10/10 | 5993 days | 2% |
| Simon Bartholomew | 10/10 | 5997 days | 2% |
| TillE412 | 10/10 | 6214 days | 2% |
| SabineGermany | 5/10 | 6247 days | 1% |
| James O'Neil | 5/10 | 6249 days | 1% |
| Barry Smith | 9/10 | 6249 days | 2% |
| Francesca Sabat | 9/10 | 6251 days | 2% |
| JetteG | 10/10 | 6263 days | 2% |
| VolkerS | 9/10 | 6263 days | 2% |
| AimeeP | 8/10 | 6286 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Franz Josef TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.30% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Franz Josef TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Franz Josef TOP 10 Holiday Park experience has been adjusted for 78 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 75 | -1.25% |
| 76 | -1.27% |
| 77 | -1.28% |
| 78 | -1.30% |
| 79 | -1.32% |
| 80 | -1.33% |
| 81 | -1.35% |
| … | … |
Balancing Adjustment
9.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.