Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
96 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 98 reviews. There are 96 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 96 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
32% |
| 9/10 | 28 |
|
29% |
| 8/10 | 18 |
|
19% |
| 7/10 | 11 |
|
11% |
| 6/10 | 4 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.21% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.21% and is based on 96 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 96 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| cirefice bernard | 6/10 | 71 days | 87% |
| Bob and Lydia | 10/10 | 163 days | 100% |
| Fredrik | 9/10 | 375 days | 92% |
| Jane | 8/10 | 436 days | 89% |
| Cath | 10/10 | 467 days | 89% |
| Brian | 10/10 | 589 days | 81% |
| Kay | 9/10 | 650 days | 76% |
| Mike Fricker | 8/10 | 650 days | 76% |
| Wil | 8/10 | 802 days | 63% |
| Laura | 10/10 | 1047 days | 40% |
| Steve | 8/10 | 1047 days | 39% |
| MWON | 10/10 | 1106 days | 35% |
| Charlotte Houël | 8/10 | 1106 days | 34% |
| JD Toussaint Raven | 10/10 | 1106 days | 35% |
| Hanna | 10/10 | 1137 days | 32% |
| Kendra | 8/10 | 1137 days | 32% |
| Corrine | 10/10 | 1167 days | 30% |
| Scott Lindique | 8/10 | 1471 days | 12% |
| Wai wai | 10/10 | 1777 days | 5% |
| Laura | 8/10 | 1836 days | 5% |
| Jaq | 1/10 | 2142 days | 2% |
| Joel | 10/10 | 2263 days | 4% |
| Nicl | 10/10 | 2263 days | 4% |
| Lausgrott from Germany | 10/10 | 2355 days | 4% |
| Marinette Kegels | 10/10 | 2536 days | 4% |
| Australia | 2/10 | 2628 days | 2% |
| H. Shela | 9/10 | 2659 days | 3% |
| Mike Fricker | 8/10 | 2659 days | 3% |
| Melinda Pyke | 10/10 | 2689 days | 3% |
| Teb | 10/10 | 2751 days | 3% |
| Monique Keeper | 10/10 | 3045 days | 3% |
| Paul Smith | 7/10 | 3237 days | 2% |
| Erich Brueggermann | 7/10 | 3261 days | 2% |
| Tearlach | 10/10 | 3316 days | 2% |
| David Coyle | 8/10 | 3317 days | 2% |
| Sarah Groginsky | 10/10 | 3358 days | 2% |
| Tanya Davies | 9/10 | 3388 days | 2% |
| Jamie Fry | 10/10 | 3551 days | 2% |
| Matthew Hallowell | 9/10 | 3660 days | 1% |
| B McNally | 9/10 | 3665 days | 1% |
| Valerie Wee | 6/10 | 3697 days | 1% |
| Wout van Dijk | 7/10 | 3700 days | 1% |
| Jade Duncan | 7/10 | 3742 days | 1% |
| María del Carmen Escandell | 9/10 | 3791 days | 1% |
| Larry Dashiell | 10/10 | 3968 days | 1% |
| Chris Robertson | 8/10 | 3990 days | 1% |
| Stefanie Feldman | 10/10 | 4016 days | 1% |
| Lorcan Lennon | 8/10 | 4070 days | 0% |
| John K | 8/10 | 4088 days | 1% |
| SUE COLEMAN | 8/10 | 4088 days | 1% |
| techno69 | 9/10 | 4119 days | 0% |
| Fabian Rodriguez | 7/10 | 4242 days | 0% |
| Mike Fricker | 8/10 | 4303 days | 0% |
| James Betz | 9/10 | 4305 days | 0% |
| Andrea Sole | 6/10 | 4309 days | 0% |
| Sandra Frischmann | 10/10 | 4331 days | 0% |
| Laura Metz | 9/10 | 4347 days | 0% |
| Hubertus Thost | 10/10 | 4347 days | 0% |
| Julie Robinson | 7/10 | 4349 days | 0% |
| Anouck Roudet | 9/10 | 4355 days | 0% |
| Nigel & Annie Dale | 9/10 | 4454 days | 1% |
| Tony Graham | 9/10 | 4638 days | 1% |
| M Morgan | 9/10 | 4668 days | 1% |
| Sixflipflops | 7/10 | 4668 days | 1% |
| Bertiethebus | 9/10 | 4699 days | 1% |
| Andrew K | 9/10 | 4758 days | 1% |
| Abee and Suess | 10/10 | 4806 days | 1% |
| Hans Duerst | 9/10 | 5070 days | 1% |
| Nick & Adele Waller | 9/10 | 5076 days | 1% |
| Sabine & Stefan | 4/10 | 5077 days | 1% |
| Dugald McCallum | 10/10 | 5092 days | 1% |
| polzeath | 9/10 | 5093 days | 1% |
| Melanie Wood | 6/10 | 5171 days | 1% |
| Weez18 | 8/10 | 5399 days | 1% |
| Sarah and Uli Glas | 10/10 | 5410 days | 1% |
| Fran Williams | 9/10 | 5410 days | 1% |
| Dennis McKrearty | 7/10 | 5416 days | 1% |
| Bette Eh | 10/10 | 5419 days | 1% |
| alcatrazz | 9/10 | 5419 days | 1% |
| Hendrik Behrens | 9/10 | 5424 days | 1% |
| Rene Jakel | 10/10 | 5426 days | 1% |
| Kasia Robshaw | 8/10 | 5434 days | 1% |
| Edwards | 7/10 | 5437 days | 1% |
| Mark Coffey | 10/10 | 5611 days | 1% |
| Martina Pankova | 4/10 | 5770 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5783 days | 1% |
| David B | 8/10 | 5790 days | 1% |
| Bert Tonwen | 7/10 | 5804 days | 1% |
| Armand | 7/10 | 5809 days | 1% |
| martinab | 10/10 | 5869 days | 1% |
| Myriauy Rito | 9/10 | 5893 days | 1% |
| Dan Mair | 9/10 | 5896 days | 1% |
| Cheryl | 9/10 | 5946 days | 1% |
| JoR | 9/10 | 6117 days | 1% |
| JonK | 9/10 | 6117 days | 1% |
| Jana | 10/10 | 6171 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 5 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| … | … |
Balancing Adjustment
1.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.