Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
101 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 103 reviews. There are 101 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
32% |
| 9/10 | 29 |
|
29% |
| 8/10 | 21 |
|
21% |
| 7/10 | 11 |
|
11% |
| 6/10 | 4 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.25% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.25% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Matteo Francesco Balloni | 9/10 | 22 days | 100% |
| Philippe Durut | 10/10 | 236 days | 98% |
| John Crancer | 8/10 | 264 days | 95% |
| Pia Mikkelsen | 8/10 | 264 days | 95% |
| Sam Morrison | 8/10 | 326 days | 93% |
| cirefice bernard | 6/10 | 356 days | 81% |
| Bob and Lydia | 10/10 | 448 days | 89% |
| Fredrik | 9/10 | 660 days | 75% |
| Jane | 8/10 | 721 days | 70% |
| Cath | 10/10 | 752 days | 68% |
| Brian | 10/10 | 874 days | 57% |
| Kay | 9/10 | 935 days | 50% |
| Mike Fricker | 8/10 | 935 days | 50% |
| Wil | 8/10 | 1087 days | 36% |
| Laura | 10/10 | 1332 days | 19% |
| Steve | 8/10 | 1332 days | 19% |
| MWON | 10/10 | 1391 days | 16% |
| Charlotte Houël | 8/10 | 1391 days | 16% |
| JD Toussaint Raven | 10/10 | 1391 days | 16% |
| Hanna | 10/10 | 1422 days | 14% |
| Kendra | 8/10 | 1422 days | 14% |
| Corrine | 10/10 | 1452 days | 13% |
| Scott Lindique | 8/10 | 1756 days | 5% |
| Wai wai | 10/10 | 2062 days | 5% |
| Laura | 8/10 | 2121 days | 4% |
| Jaq | 1/10 | 2427 days | 2% |
| Joel | 10/10 | 2548 days | 4% |
| Nicl | 10/10 | 2548 days | 4% |
| Lausgrott from Germany | 10/10 | 2640 days | 3% |
| Marinette Kegels | 10/10 | 2821 days | 3% |
| Australia | 2/10 | 2913 days | 1% |
| H. Shela | 9/10 | 2944 days | 3% |
| Mike Fricker | 8/10 | 2944 days | 3% |
| Melinda Pyke | 10/10 | 2974 days | 3% |
| Teb | 10/10 | 3036 days | 3% |
| Monique Keeper | 10/10 | 3330 days | 2% |
| Paul Smith | 7/10 | 3522 days | 2% |
| Erich Brueggermann | 7/10 | 3546 days | 2% |
| Tearlach | 10/10 | 3601 days | 2% |
| David Coyle | 8/10 | 3602 days | 1% |
| Sarah Groginsky | 10/10 | 3643 days | 1% |
| Tanya Davies | 9/10 | 3673 days | 1% |
| Jamie Fry | 10/10 | 3836 days | 1% |
| Matthew Hallowell | 9/10 | 3945 days | 1% |
| B McNally | 9/10 | 3950 days | 1% |
| Valerie Wee | 6/10 | 3982 days | 1% |
| Wout van Dijk | 7/10 | 3985 days | 1% |
| Jade Duncan | 7/10 | 4027 days | 1% |
| María del Carmen Escandell | 9/10 | 4076 days | 1% |
| Larry Dashiell | 10/10 | 4253 days | 0% |
| Chris Robertson | 8/10 | 4275 days | 0% |
| Stefanie Feldman | 10/10 | 4301 days | 0% |
| Lorcan Lennon | 8/10 | 4355 days | 0% |
| John K | 8/10 | 4373 days | 0% |
| SUE COLEMAN | 8/10 | 4373 days | 0% |
| techno69 | 9/10 | 4404 days | 1% |
| Fabian Rodriguez | 7/10 | 4527 days | 1% |
| Mike Fricker | 8/10 | 4588 days | 1% |
| James Betz | 9/10 | 4590 days | 1% |
| Andrea Sole | 6/10 | 4594 days | 1% |
| Sandra Frischmann | 10/10 | 4616 days | 1% |
| Laura Metz | 9/10 | 4632 days | 1% |
| Hubertus Thost | 10/10 | 4632 days | 1% |
| Julie Robinson | 7/10 | 4634 days | 1% |
| Anouck Roudet | 9/10 | 4640 days | 1% |
| Nigel & Annie Dale | 9/10 | 4739 days | 1% |
| Tony Graham | 9/10 | 4923 days | 1% |
| M Morgan | 9/10 | 4953 days | 1% |
| Sixflipflops | 7/10 | 4953 days | 1% |
| Bertiethebus | 9/10 | 4984 days | 1% |
| Andrew K | 9/10 | 5043 days | 1% |
| Abee and Suess | 10/10 | 5091 days | 1% |
| Hans Duerst | 9/10 | 5355 days | 1% |
| Nick & Adele Waller | 9/10 | 5361 days | 1% |
| Sabine & Stefan | 4/10 | 5362 days | 1% |
| Dugald McCallum | 10/10 | 5377 days | 1% |
| polzeath | 9/10 | 5378 days | 1% |
| Melanie Wood | 6/10 | 5456 days | 1% |
| Weez18 | 8/10 | 5684 days | 1% |
| Sarah and Uli Glas | 10/10 | 5695 days | 1% |
| Fran Williams | 9/10 | 5695 days | 1% |
| Dennis McKrearty | 7/10 | 5701 days | 1% |
| Bette Eh | 10/10 | 5704 days | 1% |
| alcatrazz | 9/10 | 5704 days | 1% |
| Hendrik Behrens | 9/10 | 5709 days | 1% |
| Rene Jakel | 10/10 | 5711 days | 1% |
| Kasia Robshaw | 8/10 | 5719 days | 1% |
| Edwards | 7/10 | 5722 days | 1% |
| Mark Coffey | 10/10 | 5896 days | 1% |
| Martina Pankova | 4/10 | 6055 days | 1% |
| Hilary and Chris Ayton | 9/10 | 6068 days | 1% |
| David B | 8/10 | 6075 days | 1% |
| Bert Tonwen | 7/10 | 6089 days | 1% |
| Armand | 7/10 | 6094 days | 1% |
| martinab | 10/10 | 6154 days | 1% |
| Myriauy Rito | 9/10 | 6178 days | 1% |
| Dan Mair | 9/10 | 6181 days | 1% |
| Cheryl | 9/10 | 6231 days | 1% |
| JoR | 9/10 | 6402 days | 1% |
| JonK | 9/10 | 6402 days | 1% |
| Jana | 10/10 | 6456 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 55 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.19% |
| 11 | -0.20% |
| 12 | -0.22% |
| 13 | -0.24% |
| 14 | -0.26% |
| 15 | -0.28% |
| 16 | -0.30% |
| … | … |
Balancing Adjustment
1.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.