G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
98 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 101 reviews. There are 98 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 98 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
32% |
| 9/10 | 28 |
|
29% |
| 8/10 | 20 |
|
20% |
| 7/10 | 11 |
|
11% |
| 6/10 | 4 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.10% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.10% and is based on 98 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 98 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Crancer | 8/10 | 19 days | 100% |
| Sam Morrison | 8/10 | 81 days | 100% |
| cirefice bernard | 6/10 | 111 days | 87% |
| Bob and Lydia | 10/10 | 203 days | 100% |
| Fredrik | 9/10 | 415 days | 91% |
| Jane | 8/10 | 476 days | 87% |
| Cath | 10/10 | 507 days | 87% |
| Brian | 10/10 | 629 days | 79% |
| Kay | 9/10 | 690 days | 74% |
| Mike Fricker | 8/10 | 690 days | 73% |
| Wil | 8/10 | 842 days | 60% |
| Laura | 10/10 | 1087 days | 37% |
| Steve | 8/10 | 1087 days | 36% |
| MWON | 10/10 | 1146 days | 32% |
| Charlotte Houël | 8/10 | 1146 days | 31% |
| JD Toussaint Raven | 10/10 | 1146 days | 32% |
| Hanna | 10/10 | 1177 days | 30% |
| Kendra | 8/10 | 1177 days | 29% |
| Corrine | 10/10 | 1207 days | 27% |
| Scott Lindique | 8/10 | 1511 days | 11% |
| Wai wai | 10/10 | 1817 days | 5% |
| Laura | 8/10 | 1876 days | 5% |
| Jaq | 1/10 | 2182 days | 2% |
| Joel | 10/10 | 2303 days | 4% |
| Nicl | 10/10 | 2303 days | 4% |
| Lausgrott from Germany | 10/10 | 2395 days | 4% |
| Marinette Kegels | 10/10 | 2576 days | 4% |
| Australia | 2/10 | 2668 days | 2% |
| H. Shela | 9/10 | 2699 days | 3% |
| Mike Fricker | 8/10 | 2699 days | 3% |
| Melinda Pyke | 10/10 | 2729 days | 3% |
| Teb | 10/10 | 2791 days | 3% |
| Monique Keeper | 10/10 | 3085 days | 3% |
| Paul Smith | 7/10 | 3277 days | 2% |
| Erich Brueggermann | 7/10 | 3301 days | 2% |
| Tearlach | 10/10 | 3356 days | 2% |
| David Coyle | 8/10 | 3357 days | 2% |
| Sarah Groginsky | 10/10 | 3398 days | 2% |
| Tanya Davies | 9/10 | 3428 days | 2% |
| Jamie Fry | 10/10 | 3591 days | 2% |
| Matthew Hallowell | 9/10 | 3700 days | 1% |
| B McNally | 9/10 | 3705 days | 1% |
| Valerie Wee | 6/10 | 3737 days | 1% |
| Wout van Dijk | 7/10 | 3740 days | 1% |
| Jade Duncan | 7/10 | 3782 days | 1% |
| María del Carmen Escandell | 9/10 | 3831 days | 1% |
| Larry Dashiell | 10/10 | 4008 days | 1% |
| Chris Robertson | 8/10 | 4030 days | 1% |
| Stefanie Feldman | 10/10 | 4056 days | 1% |
| Lorcan Lennon | 8/10 | 4110 days | 0% |
| John K | 8/10 | 4128 days | 0% |
| SUE COLEMAN | 8/10 | 4128 days | 0% |
| techno69 | 9/10 | 4159 days | 0% |
| Fabian Rodriguez | 7/10 | 4282 days | 0% |
| Mike Fricker | 8/10 | 4343 days | 0% |
| James Betz | 9/10 | 4345 days | 0% |
| Andrea Sole | 6/10 | 4349 days | 0% |
| Sandra Frischmann | 10/10 | 4371 days | 0% |
| Laura Metz | 9/10 | 4387 days | 1% |
| Hubertus Thost | 10/10 | 4387 days | 1% |
| Julie Robinson | 7/10 | 4389 days | 1% |
| Anouck Roudet | 9/10 | 4395 days | 1% |
| Nigel & Annie Dale | 9/10 | 4494 days | 1% |
| Tony Graham | 9/10 | 4678 days | 1% |
| M Morgan | 9/10 | 4708 days | 1% |
| Sixflipflops | 7/10 | 4708 days | 1% |
| Bertiethebus | 9/10 | 4739 days | 1% |
| Andrew K | 9/10 | 4798 days | 1% |
| Abee and Suess | 10/10 | 4846 days | 1% |
| Hans Duerst | 9/10 | 5110 days | 1% |
| Nick & Adele Waller | 9/10 | 5116 days | 1% |
| Sabine & Stefan | 4/10 | 5117 days | 1% |
| Dugald McCallum | 10/10 | 5132 days | 1% |
| polzeath | 9/10 | 5133 days | 1% |
| Melanie Wood | 6/10 | 5211 days | 1% |
| Weez18 | 8/10 | 5439 days | 1% |
| Sarah and Uli Glas | 10/10 | 5450 days | 1% |
| Fran Williams | 9/10 | 5450 days | 1% |
| Dennis McKrearty | 7/10 | 5456 days | 1% |
| Bette Eh | 10/10 | 5459 days | 1% |
| alcatrazz | 9/10 | 5459 days | 1% |
| Hendrik Behrens | 9/10 | 5464 days | 1% |
| Rene Jakel | 10/10 | 5466 days | 1% |
| Kasia Robshaw | 8/10 | 5474 days | 1% |
| Edwards | 7/10 | 5477 days | 1% |
| Mark Coffey | 10/10 | 5651 days | 1% |
| Martina Pankova | 4/10 | 5810 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5823 days | 1% |
| David B | 8/10 | 5830 days | 1% |
| Bert Tonwen | 7/10 | 5844 days | 1% |
| Armand | 7/10 | 5849 days | 1% |
| martinab | 10/10 | 5909 days | 1% |
| Myriauy Rito | 9/10 | 5933 days | 1% |
| Dan Mair | 9/10 | 5936 days | 1% |
| Cheryl | 9/10 | 5986 days | 1% |
| JoR | 9/10 | 6157 days | 1% |
| JonK | 9/10 | 6157 days | 1% |
| Jana | 10/10 | 6211 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.15% |
| … | … |
Balancing Adjustment
1.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.