G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
99 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 101 reviews. There are 99 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
31% |
| 9/10 | 28 |
|
28% |
| 8/10 | 21 |
|
21% |
| 7/10 | 11 |
|
11% |
| 6/10 | 4 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.05% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.05% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Crancer | 8/10 | 40 days | 100% |
| Pia Mikkelsen | 8/10 | 40 days | 100% |
| Sam Morrison | 8/10 | 102 days | 99% |
| cirefice bernard | 6/10 | 132 days | 87% |
| Bob and Lydia | 10/10 | 223 days | 99% |
| Fredrik | 9/10 | 436 days | 90% |
| Jane | 8/10 | 497 days | 86% |
| Cath | 10/10 | 528 days | 86% |
| Brian | 10/10 | 649 days | 78% |
| Kay | 9/10 | 711 days | 72% |
| Mike Fricker | 8/10 | 711 days | 71% |
| Wil | 8/10 | 863 days | 58% |
| Laura | 10/10 | 1108 days | 35% |
| Steve | 8/10 | 1108 days | 34% |
| MWON | 10/10 | 1167 days | 30% |
| Charlotte Houël | 8/10 | 1167 days | 30% |
| JD Toussaint Raven | 10/10 | 1167 days | 30% |
| Hanna | 10/10 | 1198 days | 28% |
| Kendra | 8/10 | 1198 days | 27% |
| Corrine | 10/10 | 1228 days | 26% |
| Scott Lindique | 8/10 | 1532 days | 10% |
| Wai wai | 10/10 | 1838 days | 5% |
| Laura | 8/10 | 1897 days | 5% |
| Jaq | 1/10 | 2203 days | 2% |
| Joel | 10/10 | 2324 days | 4% |
| Nicl | 10/10 | 2324 days | 4% |
| Lausgrott from Germany | 10/10 | 2415 days | 4% |
| Marinette Kegels | 10/10 | 2597 days | 4% |
| Australia | 2/10 | 2689 days | 2% |
| H. Shela | 9/10 | 2720 days | 3% |
| Mike Fricker | 8/10 | 2720 days | 3% |
| Melinda Pyke | 10/10 | 2749 days | 3% |
| Teb | 10/10 | 2811 days | 3% |
| Monique Keeper | 10/10 | 3105 days | 3% |
| Paul Smith | 7/10 | 3298 days | 2% |
| Erich Brueggermann | 7/10 | 3322 days | 2% |
| Tearlach | 10/10 | 3377 days | 2% |
| David Coyle | 8/10 | 3378 days | 2% |
| Sarah Groginsky | 10/10 | 3419 days | 2% |
| Tanya Davies | 9/10 | 3449 days | 2% |
| Jamie Fry | 10/10 | 3611 days | 2% |
| Matthew Hallowell | 9/10 | 3721 days | 1% |
| B McNally | 9/10 | 3726 days | 1% |
| Valerie Wee | 6/10 | 3758 days | 1% |
| Wout van Dijk | 7/10 | 3761 days | 1% |
| Jade Duncan | 7/10 | 3803 days | 1% |
| María del Carmen Escandell | 9/10 | 3851 days | 1% |
| Larry Dashiell | 10/10 | 4029 days | 1% |
| Chris Robertson | 8/10 | 4051 days | 1% |
| Stefanie Feldman | 10/10 | 4077 days | 1% |
| Lorcan Lennon | 8/10 | 4131 days | 0% |
| John K | 8/10 | 4149 days | 0% |
| SUE COLEMAN | 8/10 | 4149 days | 0% |
| techno69 | 9/10 | 4180 days | 0% |
| Fabian Rodriguez | 7/10 | 4302 days | 0% |
| Mike Fricker | 8/10 | 4364 days | 0% |
| James Betz | 9/10 | 4366 days | 0% |
| Andrea Sole | 6/10 | 4370 days | 0% |
| Sandra Frischmann | 10/10 | 4392 days | 1% |
| Laura Metz | 9/10 | 4408 days | 1% |
| Hubertus Thost | 10/10 | 4408 days | 1% |
| Julie Robinson | 7/10 | 4410 days | 1% |
| Anouck Roudet | 9/10 | 4416 days | 1% |
| Nigel & Annie Dale | 9/10 | 4515 days | 1% |
| Tony Graham | 9/10 | 4698 days | 1% |
| M Morgan | 9/10 | 4729 days | 1% |
| Sixflipflops | 7/10 | 4729 days | 1% |
| Bertiethebus | 9/10 | 4760 days | 1% |
| Andrew K | 9/10 | 4819 days | 1% |
| Abee and Suess | 10/10 | 4867 days | 1% |
| Hans Duerst | 9/10 | 5131 days | 1% |
| Nick & Adele Waller | 9/10 | 5137 days | 1% |
| Sabine & Stefan | 4/10 | 5138 days | 1% |
| Dugald McCallum | 10/10 | 5153 days | 1% |
| polzeath | 9/10 | 5154 days | 1% |
| Melanie Wood | 6/10 | 5232 days | 1% |
| Weez18 | 8/10 | 5460 days | 1% |
| Sarah and Uli Glas | 10/10 | 5471 days | 1% |
| Fran Williams | 9/10 | 5471 days | 1% |
| Dennis McKrearty | 7/10 | 5477 days | 1% |
| Bette Eh | 10/10 | 5480 days | 1% |
| alcatrazz | 9/10 | 5480 days | 1% |
| Hendrik Behrens | 9/10 | 5485 days | 1% |
| Rene Jakel | 10/10 | 5487 days | 1% |
| Kasia Robshaw | 8/10 | 5495 days | 1% |
| Edwards | 7/10 | 5498 days | 1% |
| Mark Coffey | 10/10 | 5671 days | 1% |
| Martina Pankova | 4/10 | 5831 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5844 days | 1% |
| David B | 8/10 | 5851 days | 1% |
| Bert Tonwen | 7/10 | 5865 days | 1% |
| Armand | 7/10 | 5870 days | 1% |
| martinab | 10/10 | 5930 days | 1% |
| Myriauy Rito | 9/10 | 5954 days | 1% |
| Dan Mair | 9/10 | 5957 days | 1% |
| Cheryl | 9/10 | 6007 days | 1% |
| JoR | 9/10 | 6177 days | 1% |
| JonK | 9/10 | 6177 days | 1% |
| Jana | 10/10 | 6232 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.40% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 20 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| 21 | -0.42% |
| 22 | -0.44% |
| 23 | -0.46% |
| … | … |
Balancing Adjustment
1.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.