Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
100 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 102 reviews. There are 100 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 100 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
32% |
| 9/10 | 28 |
|
28% |
| 8/10 | 21 |
|
21% |
| 7/10 | 11 |
|
11% |
| 6/10 | 4 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.20% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.20% and is based on 100 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 100 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Philippe Durut | 10/10 | 193 days | 100% |
| John Crancer | 8/10 | 221 days | 97% |
| Pia Mikkelsen | 8/10 | 221 days | 97% |
| Sam Morrison | 8/10 | 283 days | 96% |
| cirefice bernard | 6/10 | 313 days | 83% |
| Bob and Lydia | 10/10 | 405 days | 93% |
| Fredrik | 9/10 | 617 days | 79% |
| Jane | 8/10 | 678 days | 74% |
| Cath | 10/10 | 709 days | 73% |
| Brian | 10/10 | 831 days | 62% |
| Kay | 9/10 | 892 days | 55% |
| Mike Fricker | 8/10 | 892 days | 55% |
| Wil | 8/10 | 1044 days | 40% |
| Laura | 10/10 | 1289 days | 22% |
| Steve | 8/10 | 1289 days | 21% |
| MWON | 10/10 | 1348 days | 18% |
| Charlotte Houël | 8/10 | 1348 days | 18% |
| JD Toussaint Raven | 10/10 | 1348 days | 18% |
| Hanna | 10/10 | 1379 days | 17% |
| Kendra | 8/10 | 1379 days | 16% |
| Corrine | 10/10 | 1409 days | 15% |
| Scott Lindique | 8/10 | 1713 days | 6% |
| Wai wai | 10/10 | 2019 days | 5% |
| Laura | 8/10 | 2078 days | 4% |
| Jaq | 1/10 | 2384 days | 2% |
| Joel | 10/10 | 2505 days | 4% |
| Nicl | 10/10 | 2505 days | 4% |
| Lausgrott from Germany | 10/10 | 2597 days | 4% |
| Marinette Kegels | 10/10 | 2778 days | 3% |
| Australia | 2/10 | 2870 days | 1% |
| H. Shela | 9/10 | 2901 days | 3% |
| Mike Fricker | 8/10 | 2901 days | 3% |
| Melinda Pyke | 10/10 | 2931 days | 3% |
| Teb | 10/10 | 2993 days | 3% |
| Monique Keeper | 10/10 | 3287 days | 2% |
| Paul Smith | 7/10 | 3479 days | 2% |
| Erich Brueggermann | 7/10 | 3503 days | 2% |
| Tearlach | 10/10 | 3558 days | 2% |
| David Coyle | 8/10 | 3559 days | 2% |
| Sarah Groginsky | 10/10 | 3600 days | 2% |
| Tanya Davies | 9/10 | 3631 days | 1% |
| Jamie Fry | 10/10 | 3793 days | 1% |
| Matthew Hallowell | 9/10 | 3902 days | 1% |
| B McNally | 9/10 | 3907 days | 1% |
| Valerie Wee | 6/10 | 3939 days | 1% |
| Wout van Dijk | 7/10 | 3942 days | 1% |
| Jade Duncan | 7/10 | 3984 days | 1% |
| María del Carmen Escandell | 9/10 | 4033 days | 1% |
| Larry Dashiell | 10/10 | 4211 days | 0% |
| Chris Robertson | 8/10 | 4232 days | 0% |
| Stefanie Feldman | 10/10 | 4258 days | 0% |
| Lorcan Lennon | 8/10 | 4312 days | 0% |
| John K | 8/10 | 4331 days | 0% |
| SUE COLEMAN | 8/10 | 4331 days | 0% |
| techno69 | 9/10 | 4362 days | 0% |
| Fabian Rodriguez | 7/10 | 4484 days | 1% |
| Mike Fricker | 8/10 | 4545 days | 1% |
| James Betz | 9/10 | 4547 days | 1% |
| Andrea Sole | 6/10 | 4551 days | 1% |
| Sandra Frischmann | 10/10 | 4573 days | 1% |
| Laura Metz | 9/10 | 4589 days | 1% |
| Hubertus Thost | 10/10 | 4589 days | 1% |
| Julie Robinson | 7/10 | 4591 days | 1% |
| Anouck Roudet | 9/10 | 4597 days | 1% |
| Nigel & Annie Dale | 9/10 | 4696 days | 1% |
| Tony Graham | 9/10 | 4880 days | 1% |
| M Morgan | 9/10 | 4910 days | 1% |
| Sixflipflops | 7/10 | 4910 days | 1% |
| Bertiethebus | 9/10 | 4941 days | 1% |
| Andrew K | 9/10 | 5000 days | 1% |
| Abee and Suess | 10/10 | 5048 days | 1% |
| Hans Duerst | 9/10 | 5312 days | 1% |
| Nick & Adele Waller | 9/10 | 5318 days | 1% |
| Sabine & Stefan | 4/10 | 5319 days | 1% |
| Dugald McCallum | 10/10 | 5334 days | 1% |
| polzeath | 9/10 | 5335 days | 1% |
| Melanie Wood | 6/10 | 5413 days | 1% |
| Weez18 | 8/10 | 5641 days | 1% |
| Sarah and Uli Glas | 10/10 | 5652 days | 1% |
| Fran Williams | 9/10 | 5652 days | 1% |
| Dennis McKrearty | 7/10 | 5658 days | 1% |
| Bette Eh | 10/10 | 5661 days | 1% |
| alcatrazz | 9/10 | 5661 days | 1% |
| Hendrik Behrens | 9/10 | 5666 days | 1% |
| Rene Jakel | 10/10 | 5668 days | 1% |
| Kasia Robshaw | 8/10 | 5676 days | 1% |
| Edwards | 7/10 | 5679 days | 1% |
| Mark Coffey | 10/10 | 5853 days | 1% |
| Martina Pankova | 4/10 | 6012 days | 1% |
| Hilary and Chris Ayton | 9/10 | 6025 days | 1% |
| David B | 8/10 | 6032 days | 1% |
| Bert Tonwen | 7/10 | 6046 days | 1% |
| Armand | 7/10 | 6051 days | 1% |
| martinab | 10/10 | 6111 days | 1% |
| Myriauy Rito | 9/10 | 6135 days | 1% |
| Dan Mair | 9/10 | 6138 days | 1% |
| Cheryl | 9/10 | 6188 days | 1% |
| JoR | 9/10 | 6359 days | 1% |
| JonK | 9/10 | 6359 days | 1% |
| Jana | 10/10 | 6413 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.33% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 84 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 166 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 163 | -2.29% |
| 164 | -2.30% |
| 165 | -2.31% |
| 166 | -2.33% |
| 167 | -2.34% |
| 168 | -2.36% |
| 169 | -2.37% |
| … | … |
Balancing Adjustment
1.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.