G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
101 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 104 reviews. There are 101 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
32% |
| 9/10 | 29 |
|
29% |
| 8/10 | 21 |
|
21% |
| 7/10 | 11 |
|
11% |
| 6/10 | 4 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.25% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.25% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Matteo Francesco Balloni | 9/10 | 45 days | 100% |
| Philippe Durut | 10/10 | 259 days | 97% |
| John Crancer | 8/10 | 287 days | 94% |
| Pia Mikkelsen | 8/10 | 287 days | 94% |
| Sam Morrison | 8/10 | 349 days | 92% |
| cirefice bernard | 6/10 | 379 days | 80% |
| Bob and Lydia | 10/10 | 471 days | 88% |
| Fredrik | 9/10 | 683 days | 73% |
| Jane | 8/10 | 744 days | 68% |
| Cath | 10/10 | 775 days | 66% |
| Brian | 10/10 | 897 days | 55% |
| Kay | 9/10 | 958 days | 48% |
| Mike Fricker | 8/10 | 958 days | 47% |
| Wil | 8/10 | 1110 days | 34% |
| Laura | 10/10 | 1355 days | 18% |
| Steve | 8/10 | 1355 days | 17% |
| MWON | 10/10 | 1414 days | 15% |
| Charlotte Houël | 8/10 | 1414 days | 15% |
| JD Toussaint Raven | 10/10 | 1414 days | 15% |
| Hanna | 10/10 | 1445 days | 13% |
| Kendra | 8/10 | 1445 days | 13% |
| Corrine | 10/10 | 1475 days | 12% |
| Scott Lindique | 8/10 | 1779 days | 5% |
| Wai wai | 10/10 | 2085 days | 5% |
| Laura | 8/10 | 2144 days | 4% |
| Jaq | 1/10 | 2450 days | 2% |
| Joel | 10/10 | 2571 days | 4% |
| Nicl | 10/10 | 2571 days | 4% |
| Lausgrott from Germany | 10/10 | 2663 days | 3% |
| Marinette Kegels | 10/10 | 2844 days | 3% |
| Australia | 2/10 | 2936 days | 1% |
| H. Shela | 9/10 | 2967 days | 3% |
| Mike Fricker | 8/10 | 2967 days | 3% |
| Melinda Pyke | 10/10 | 2997 days | 3% |
| Teb | 10/10 | 3059 days | 3% |
| Monique Keeper | 10/10 | 3353 days | 2% |
| Paul Smith | 7/10 | 3545 days | 2% |
| Erich Brueggermann | 7/10 | 3569 days | 1% |
| Tearlach | 10/10 | 3624 days | 1% |
| David Coyle | 8/10 | 3625 days | 1% |
| Sarah Groginsky | 10/10 | 3666 days | 1% |
| Tanya Davies | 9/10 | 3697 days | 1% |
| Jamie Fry | 10/10 | 3859 days | 1% |
| Matthew Hallowell | 9/10 | 3968 days | 1% |
| B McNally | 9/10 | 3973 days | 1% |
| Valerie Wee | 6/10 | 4005 days | 1% |
| Wout van Dijk | 7/10 | 4008 days | 1% |
| Jade Duncan | 7/10 | 4050 days | 1% |
| María del Carmen Escandell | 9/10 | 4099 days | 1% |
| Larry Dashiell | 10/10 | 4277 days | 0% |
| Chris Robertson | 8/10 | 4298 days | 0% |
| Stefanie Feldman | 10/10 | 4324 days | 0% |
| Lorcan Lennon | 8/10 | 4378 days | 0% |
| John K | 8/10 | 4397 days | 1% |
| SUE COLEMAN | 8/10 | 4397 days | 1% |
| techno69 | 9/10 | 4428 days | 1% |
| Fabian Rodriguez | 7/10 | 4550 days | 1% |
| Mike Fricker | 8/10 | 4611 days | 1% |
| James Betz | 9/10 | 4613 days | 1% |
| Andrea Sole | 6/10 | 4617 days | 1% |
| Sandra Frischmann | 10/10 | 4639 days | 1% |
| Laura Metz | 9/10 | 4655 days | 1% |
| Hubertus Thost | 10/10 | 4655 days | 1% |
| Julie Robinson | 7/10 | 4657 days | 1% |
| Anouck Roudet | 9/10 | 4663 days | 1% |
| Nigel & Annie Dale | 9/10 | 4762 days | 1% |
| Tony Graham | 9/10 | 4946 days | 1% |
| M Morgan | 9/10 | 4976 days | 1% |
| Sixflipflops | 7/10 | 4976 days | 1% |
| Bertiethebus | 9/10 | 5007 days | 1% |
| Andrew K | 9/10 | 5066 days | 1% |
| Abee and Suess | 10/10 | 5114 days | 1% |
| Hans Duerst | 9/10 | 5378 days | 1% |
| Nick & Adele Waller | 9/10 | 5384 days | 1% |
| Sabine & Stefan | 4/10 | 5385 days | 1% |
| Dugald McCallum | 10/10 | 5400 days | 1% |
| polzeath | 9/10 | 5401 days | 1% |
| Melanie Wood | 6/10 | 5479 days | 1% |
| Weez18 | 8/10 | 5707 days | 1% |
| Sarah and Uli Glas | 10/10 | 5718 days | 1% |
| Fran Williams | 9/10 | 5718 days | 1% |
| Dennis McKrearty | 7/10 | 5724 days | 1% |
| Bette Eh | 10/10 | 5727 days | 1% |
| alcatrazz | 9/10 | 5727 days | 1% |
| Hendrik Behrens | 9/10 | 5732 days | 1% |
| Rene Jakel | 10/10 | 5734 days | 1% |
| Kasia Robshaw | 8/10 | 5742 days | 1% |
| Edwards | 7/10 | 5745 days | 1% |
| Mark Coffey | 10/10 | 5919 days | 1% |
| Martina Pankova | 4/10 | 6078 days | 1% |
| Hilary and Chris Ayton | 9/10 | 6091 days | 1% |
| David B | 8/10 | 6098 days | 1% |
| Bert Tonwen | 7/10 | 6112 days | 1% |
| Armand | 7/10 | 6117 days | 1% |
| martinab | 10/10 | 6177 days | 1% |
| Myriauy Rito | 9/10 | 6201 days | 1% |
| Dan Mair | 9/10 | 6204 days | 1% |
| Cheryl | 9/10 | 6254 days | 1% |
| JoR | 9/10 | 6425 days | 1% |
| JonK | 9/10 | 6425 days | 1% |
| Jana | 10/10 | 6479 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 37 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 34 | -0.68% |
| 35 | -0.70% |
| 36 | -0.72% |
| 37 | -0.74% |
| 38 | -0.76% |
| 39 | -0.78% |
| 40 | -0.80% |
| … | … |
Balancing Adjustment
1.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.