Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 129 reviews. There are 124 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
29% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.60% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.60% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Robyn Smith | 10/10 | 159 days | 100% |
| Brett | 10/10 | 190 days | 99% |
| Debbie | 10/10 | 830 days | 62% |
| Phil | 1/10 | 861 days | 24% |
| Sascha Doobe | 7/10 | 952 days | 46% |
| Charlie | 9/10 | 1196 days | 28% |
| Roger Heckly | 10/10 | 1255 days | 24% |
| ElizabethE | 10/10 | 1286 days | 22% |
| Charlotte Houël | 10/10 | 1286 days | 22% |
| Erin Cheng | 10/10 | 1317 days | 20% |
| Pierre Marty | 10/10 | 1347 days | 18% |
| Caolan Harvey | 8/10 | 1347 days | 18% |
| Lewis | 9/10 | 1561 days | 9% |
| Hungrydog | 8/10 | 1620 days | 7% |
| Michele | 6/10 | 1957 days | 4% |
| Stef | 8/10 | 1957 days | 5% |
| Andrew | 10/10 | 2016 days | 5% |
| Kris Day | 10/10 | 2077 days | 5% |
| Joe Johnson | 9/10 | 2108 days | 4% |
| Shar-ron & Jim | 10/10 | 2138 days | 4% |
| Kerry | 8/10 | 2322 days | 4% |
| Emma & Tom | 10/10 | 2657 days | 3% |
| TP&MM | 8/10 | 2688 days | 3% |
| Margie | 9/10 | 2778 days | 3% |
| Australia | 10/10 | 2808 days | 3% |
| H. Shela | 9/10 | 2839 days | 3% |
| Kenza | 9/10 | 2839 days | 3% |
| The Weathersons | 8/10 | 3066 days | 3% |
| Jill McGrath | 8/10 | 3076 days | 3% |
| Shira LA | 8/10 | 3081 days | 2% |
| Geoff Steele | 8/10 | 3234 days | 2% |
| Andy Kubic | 4/10 | 3424 days | 1% |
| Adam Emily | 9/10 | 3467 days | 2% |
| estelle D | 7/10 | 3508 days | 2% |
| S E | 1/10 | 3538 days | 1% |
| Pep Elo | 1/10 | 3538 days | 1% |
| Chloe Cox | 8/10 | 3658 days | 1% |
| Julia Redecke | 10/10 | 3763 days | 1% |
| Jean marc Daubenfeld | 10/10 | 3839 days | 1% |
| Matthew Hallowell | 4/10 | 3840 days | 1% |
| Sarah Paddington | 9/10 | 4021 days | 1% |
| Olivier Joubert | 6/10 | 4103 days | 0% |
| Vincent S. | 8/10 | 4149 days | 0% |
| holidaymad from Solihull | 5/10 | 4208 days | 0% |
| Gianpiero Rodari | 10/10 | 4269 days | 0% |
| Michael Bird | 8/10 | 4361 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4453 days | 1% |
| Marion Busch | 7/10 | 4529 days | 1% |
| GARRYBLOWER | 10/10 | 4573 days | 1% |
| Nigel & Annie Dale | 7/10 | 4634 days | 1% |
| Mike Edwards | 3/10 | 4954 days | 1% |
| Charliepot | 6/10 | 4969 days | 1% |
| Steve and Therese Dunne | 9/10 | 4981 days | 1% |
| David | 10/10 | 4999 days | 1% |
| gareth williams | 8/10 | 5030 days | 1% |
| Tuibaby22 | 5/10 | 5060 days | 1% |
| E Wolfger | 10/10 | 5236 days | 1% |
| Michael & Janet | 8/10 | 5254 days | 1% |
| Patrick Grant | 8/10 | 5254 days | 1% |
| Stam | 7/10 | 5255 days | 1% |
| Kolen | 10/10 | 5256 days | 1% |
| Randewyk | 5/10 | 5257 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5259 days | 1% |
| Jurg Pfaendler | 7/10 | 5261 days | 1% |
| Steve Goodyear | 8/10 | 5265 days | 1% |
| Michael Charleston | 10/10 | 5267 days | 1% |
| Josh | 7/10 | 5347 days | 1% |
| damaca | 8/10 | 5426 days | 1% |
| Sabine Tippman | 8/10 | 5596 days | 1% |
| Robin Adair | 7/10 | 5597 days | 1% |
| Steve & Pearl Baker | 8/10 | 5600 days | 1% |
| Malcolm McLean | 4/10 | 5600 days | 1% |
| Chris & Anne Pearson | 5/10 | 5604 days | 1% |
| Raith | 8/10 | 5609 days | 1% |
| katjarege | 7/10 | 5610 days | 1% |
| Stephen Jones | 10/10 | 5610 days | 1% |
| Daniela Borter | 4/10 | 5611 days | 1% |
| Becky Foley | 5/10 | 5624 days | 1% |
| Eduard Wikidal | 9/10 | 5625 days | 1% |
| Ross Hughes | 7/10 | 5629 days | 1% |
| Jackie Morris | 7/10 | 5629 days | 1% |
| Chris | 3/10 | 5630 days | 1% |
| Remco Smit | 10/10 | 5634 days | 1% |
| Wijnhoven | 1/10 | 5635 days | 0% |
| KieranE | 8/10 | 5914 days | 1% |
| paulag | 8/10 | 5914 days | 1% |
| June | 9/10 | 5944 days | 1% |
| Fabrice Modin | 9/10 | 5953 days | 1% |
| maggie Webster | 8/10 | 5961 days | 1% |
| Polil | 8/10 | 5961 days | 1% |
| Evans | 7/10 | 5963 days | 1% |
| Chris el capitan | 5/10 | 5980 days | 1% |
| David | 10/10 | 5982 days | 1% |
| Wielink | 8/10 | 5983 days | 1% |
| Wilbert Germ | 10/10 | 5988 days | 1% |
| Jackie | 10/10 | 5994 days | 1% |
| Kevin and Teresa | 8/10 | 6003 days | 1% |
| Hugli | 10/10 | 6008 days | 1% |
| Allan Bond | 8/10 | 6009 days | 1% |
| Wolfgang G | 10/10 | 6009 days | 1% |
| Peter Ritu | 10/10 | 6009 days | 1% |
| uleugel | 8/10 | 6012 days | 1% |
| Peter Ortner | 8/10 | 6012 days | 1% |
| Catherine Clavel | 8/10 | 6012 days | 1% |
| Jeannot Robert | 10/10 | 6013 days | 1% |
| Richard Pearson | 8/10 | 6013 days | 1% |
| cees juffermans | 8/10 | 6016 days | 1% |
| Beute Jacob | 9/10 | 6016 days | 1% |
| Jakob Jurgen | 10/10 | 6017 days | 1% |
| Sandy Doodson | 8/10 | 6017 days | 1% |
| E.M. Prideaux | 10/10 | 6017 days | 1% |
| Lynette Sal | 9/10 | 6019 days | 1% |
| Johan Vaartjes | 7/10 | 6019 days | 1% |
| Sabine Locker | 9/10 | 6019 days | 1% |
| Stevens Frans | 6/10 | 6020 days | 1% |
| John Borneman | 8/10 | 6020 days | 1% |
| Torsten Gehrke | 10/10 | 6020 days | 1% |
| Greg Kennedy | 10/10 | 6022 days | 1% |
| Florian Knoepfel | 9/10 | 6023 days | 1% |
| Helen and Hans Walser | 10/10 | 6023 days | 1% |
| alanvn | 8/10 | 6178 days | 1% |
| Barry Treve | 9/10 | 6316 days | 1% |
| KathrinS | 7/10 | 6329 days | 1% |
| VolkerS | 9/10 | 6343 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 147 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 144 | -1.44% |
| 145 | -1.45% |
| 146 | -1.46% |
| 147 | -1.47% |
| 148 | -1.48% |
| 149 | -1.49% |
| 150 | -1.50% |
| … | … |
Balancing Adjustment
1.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.