G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 129 reviews. There are 124 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
29% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.60% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.60% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Robyn Smith | 10/10 | 220 days | 100% |
| Brett | 10/10 | 251 days | 99% |
| Debbie | 10/10 | 891 days | 56% |
| Phil | 1/10 | 922 days | 21% |
| Sascha Doobe | 7/10 | 1013 days | 41% |
| Charlie | 9/10 | 1257 days | 24% |
| Roger Heckly | 10/10 | 1316 days | 20% |
| ElizabethE | 10/10 | 1347 days | 18% |
| Charlotte Houël | 10/10 | 1347 days | 18% |
| Erin Cheng | 10/10 | 1378 days | 17% |
| Pierre Marty | 10/10 | 1408 days | 15% |
| Caolan Harvey | 8/10 | 1408 days | 15% |
| Lewis | 9/10 | 1622 days | 7% |
| Hungrydog | 8/10 | 1681 days | 6% |
| Michele | 6/10 | 2018 days | 4% |
| Stef | 8/10 | 2018 days | 5% |
| Andrew | 10/10 | 2077 days | 5% |
| Kris Day | 10/10 | 2138 days | 4% |
| Joe Johnson | 9/10 | 2169 days | 4% |
| Shar-ron & Jim | 10/10 | 2199 days | 4% |
| Kerry | 8/10 | 2383 days | 4% |
| Emma & Tom | 10/10 | 2718 days | 3% |
| TP&MM | 8/10 | 2749 days | 3% |
| Margie | 9/10 | 2839 days | 3% |
| Australia | 10/10 | 2869 days | 3% |
| H. Shela | 9/10 | 2900 days | 3% |
| Kenza | 9/10 | 2900 days | 3% |
| The Weathersons | 8/10 | 3127 days | 2% |
| Jill McGrath | 8/10 | 3137 days | 2% |
| Shira LA | 8/10 | 3142 days | 2% |
| Geoff Steele | 8/10 | 3294 days | 2% |
| Andy Kubic | 4/10 | 3485 days | 1% |
| Adam Emily | 9/10 | 3528 days | 2% |
| estelle D | 7/10 | 3568 days | 1% |
| S E | 1/10 | 3598 days | 1% |
| Pep Elo | 1/10 | 3598 days | 1% |
| Chloe Cox | 8/10 | 3719 days | 1% |
| Julia Redecke | 10/10 | 3824 days | 1% |
| Jean marc Daubenfeld | 10/10 | 3900 days | 1% |
| Matthew Hallowell | 4/10 | 3901 days | 1% |
| Sarah Paddington | 9/10 | 4082 days | 0% |
| Olivier Joubert | 6/10 | 4164 days | 0% |
| Vincent S. | 8/10 | 4209 days | 0% |
| holidaymad from Solihull | 5/10 | 4268 days | 0% |
| Gianpiero Rodari | 10/10 | 4329 days | 0% |
| Michael Bird | 8/10 | 4422 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4514 days | 1% |
| Marion Busch | 7/10 | 4590 days | 1% |
| GARRYBLOWER | 10/10 | 4634 days | 1% |
| Nigel & Annie Dale | 7/10 | 4695 days | 1% |
| Mike Edwards | 3/10 | 5015 days | 0% |
| Charliepot | 6/10 | 5030 days | 1% |
| Steve and Therese Dunne | 9/10 | 5042 days | 1% |
| David | 10/10 | 5060 days | 1% |
| gareth williams | 8/10 | 5091 days | 1% |
| Tuibaby22 | 5/10 | 5121 days | 1% |
| E Wolfger | 10/10 | 5297 days | 1% |
| Michael & Janet | 8/10 | 5315 days | 1% |
| Patrick Grant | 8/10 | 5315 days | 1% |
| Stam | 7/10 | 5316 days | 1% |
| Kolen | 10/10 | 5317 days | 1% |
| Randewyk | 5/10 | 5318 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5320 days | 1% |
| Jurg Pfaendler | 7/10 | 5322 days | 1% |
| Steve Goodyear | 8/10 | 5326 days | 1% |
| Michael Charleston | 10/10 | 5328 days | 1% |
| Josh | 7/10 | 5408 days | 1% |
| damaca | 8/10 | 5487 days | 1% |
| Sabine Tippman | 8/10 | 5657 days | 1% |
| Robin Adair | 7/10 | 5658 days | 1% |
| Steve & Pearl Baker | 8/10 | 5661 days | 1% |
| Malcolm McLean | 4/10 | 5661 days | 1% |
| Chris & Anne Pearson | 5/10 | 5665 days | 1% |
| Raith | 8/10 | 5670 days | 1% |
| katjarege | 7/10 | 5671 days | 1% |
| Stephen Jones | 10/10 | 5671 days | 1% |
| Daniela Borter | 4/10 | 5672 days | 1% |
| Becky Foley | 5/10 | 5685 days | 1% |
| Eduard Wikidal | 9/10 | 5686 days | 1% |
| Ross Hughes | 7/10 | 5690 days | 1% |
| Jackie Morris | 7/10 | 5690 days | 1% |
| Chris | 3/10 | 5691 days | 0% |
| Remco Smit | 10/10 | 5695 days | 1% |
| Wijnhoven | 1/10 | 5696 days | 0% |
| KieranE | 8/10 | 5975 days | 1% |
| paulag | 8/10 | 5975 days | 1% |
| June | 9/10 | 6005 days | 1% |
| Fabrice Modin | 9/10 | 6014 days | 1% |
| maggie Webster | 8/10 | 6022 days | 1% |
| Polil | 8/10 | 6022 days | 1% |
| Evans | 7/10 | 6024 days | 1% |
| Chris el capitan | 5/10 | 6041 days | 1% |
| David | 10/10 | 6043 days | 1% |
| Wielink | 8/10 | 6044 days | 1% |
| Wilbert Germ | 10/10 | 6049 days | 1% |
| Jackie | 10/10 | 6055 days | 1% |
| Kevin and Teresa | 8/10 | 6064 days | 1% |
| Hugli | 10/10 | 6069 days | 1% |
| Allan Bond | 8/10 | 6070 days | 1% |
| Wolfgang G | 10/10 | 6070 days | 1% |
| Peter Ritu | 10/10 | 6070 days | 1% |
| uleugel | 8/10 | 6073 days | 1% |
| Peter Ortner | 8/10 | 6073 days | 1% |
| Catherine Clavel | 8/10 | 6073 days | 1% |
| Jeannot Robert | 10/10 | 6074 days | 1% |
| Richard Pearson | 8/10 | 6074 days | 1% |
| cees juffermans | 8/10 | 6077 days | 1% |
| Beute Jacob | 9/10 | 6077 days | 1% |
| Jakob Jurgen | 10/10 | 6078 days | 1% |
| Sandy Doodson | 8/10 | 6078 days | 1% |
| E.M. Prideaux | 10/10 | 6078 days | 1% |
| Lynette Sal | 9/10 | 6080 days | 1% |
| Johan Vaartjes | 7/10 | 6080 days | 1% |
| Sabine Locker | 9/10 | 6080 days | 1% |
| Stevens Frans | 6/10 | 6081 days | 1% |
| John Borneman | 8/10 | 6081 days | 1% |
| Torsten Gehrke | 10/10 | 6081 days | 1% |
| Greg Kennedy | 10/10 | 6083 days | 1% |
| Florian Knoepfel | 9/10 | 6084 days | 1% |
| Helen and Hans Walser | 10/10 | 6084 days | 1% |
| alanvn | 8/10 | 6239 days | 1% |
| Barry Treve | 9/10 | 6377 days | 1% |
| KathrinS | 7/10 | 6390 days | 1% |
| VolkerS | 9/10 | 6404 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
1.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.