G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 129 reviews. There are 124 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
29% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.60% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.60% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Robyn Smith | 10/10 | 179 days | 100% |
| Brett | 10/10 | 210 days | 99% |
| Debbie | 10/10 | 850 days | 60% |
| Phil | 1/10 | 881 days | 23% |
| Sascha Doobe | 7/10 | 972 days | 44% |
| Charlie | 9/10 | 1216 days | 26% |
| Roger Heckly | 10/10 | 1275 days | 23% |
| ElizabethE | 10/10 | 1306 days | 21% |
| Charlotte Houël | 10/10 | 1306 days | 21% |
| Erin Cheng | 10/10 | 1337 days | 19% |
| Pierre Marty | 10/10 | 1367 days | 17% |
| Caolan Harvey | 8/10 | 1367 days | 17% |
| Lewis | 9/10 | 1581 days | 8% |
| Hungrydog | 8/10 | 1640 days | 7% |
| Michele | 6/10 | 1977 days | 4% |
| Stef | 8/10 | 1977 days | 5% |
| Andrew | 10/10 | 2036 days | 4% |
| Kris Day | 10/10 | 2097 days | 4% |
| Joe Johnson | 9/10 | 2128 days | 4% |
| Shar-ron & Jim | 10/10 | 2158 days | 4% |
| Kerry | 8/10 | 2342 days | 4% |
| Emma & Tom | 10/10 | 2677 days | 3% |
| TP&MM | 8/10 | 2708 days | 3% |
| Margie | 9/10 | 2798 days | 3% |
| Australia | 10/10 | 2828 days | 3% |
| H. Shela | 9/10 | 2859 days | 3% |
| Kenza | 9/10 | 2859 days | 3% |
| The Weathersons | 8/10 | 3086 days | 2% |
| Jill McGrath | 8/10 | 3096 days | 2% |
| Shira LA | 8/10 | 3101 days | 2% |
| Geoff Steele | 8/10 | 3254 days | 2% |
| Andy Kubic | 4/10 | 3444 days | 1% |
| Adam Emily | 9/10 | 3487 days | 2% |
| estelle D | 7/10 | 3528 days | 1% |
| S E | 1/10 | 3558 days | 0% |
| Pep Elo | 1/10 | 3558 days | 0% |
| Chloe Cox | 8/10 | 3678 days | 1% |
| Julia Redecke | 10/10 | 3783 days | 1% |
| Jean marc Daubenfeld | 10/10 | 3859 days | 1% |
| Matthew Hallowell | 4/10 | 3860 days | 0% |
| Sarah Paddington | 9/10 | 4041 days | 0% |
| Olivier Joubert | 6/10 | 4123 days | 0% |
| Vincent S. | 8/10 | 4169 days | 0% |
| holidaymad from Solihull | 5/10 | 4228 days | 0% |
| Gianpiero Rodari | 10/10 | 4289 days | 0% |
| Michael Bird | 8/10 | 4381 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4473 days | 1% |
| Marion Busch | 7/10 | 4549 days | 1% |
| GARRYBLOWER | 10/10 | 4593 days | 1% |
| Nigel & Annie Dale | 7/10 | 4654 days | 1% |
| Mike Edwards | 3/10 | 4974 days | 0% |
| Charliepot | 6/10 | 4989 days | 1% |
| Steve and Therese Dunne | 9/10 | 5001 days | 1% |
| David | 10/10 | 5019 days | 1% |
| gareth williams | 8/10 | 5050 days | 1% |
| Tuibaby22 | 5/10 | 5080 days | 1% |
| E Wolfger | 10/10 | 5256 days | 1% |
| Michael & Janet | 8/10 | 5274 days | 1% |
| Patrick Grant | 8/10 | 5274 days | 1% |
| Stam | 7/10 | 5275 days | 1% |
| Kolen | 10/10 | 5276 days | 1% |
| Randewyk | 5/10 | 5277 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5279 days | 1% |
| Jurg Pfaendler | 7/10 | 5281 days | 1% |
| Steve Goodyear | 8/10 | 5285 days | 1% |
| Michael Charleston | 10/10 | 5287 days | 1% |
| Josh | 7/10 | 5367 days | 1% |
| damaca | 8/10 | 5446 days | 1% |
| Sabine Tippman | 8/10 | 5616 days | 1% |
| Robin Adair | 7/10 | 5617 days | 1% |
| Steve & Pearl Baker | 8/10 | 5620 days | 1% |
| Malcolm McLean | 4/10 | 5620 days | 0% |
| Chris & Anne Pearson | 5/10 | 5624 days | 1% |
| Raith | 8/10 | 5629 days | 1% |
| katjarege | 7/10 | 5630 days | 1% |
| Stephen Jones | 10/10 | 5630 days | 1% |
| Daniela Borter | 4/10 | 5631 days | 0% |
| Becky Foley | 5/10 | 5644 days | 1% |
| Eduard Wikidal | 9/10 | 5645 days | 1% |
| Ross Hughes | 7/10 | 5649 days | 1% |
| Jackie Morris | 7/10 | 5649 days | 1% |
| Chris | 3/10 | 5650 days | 0% |
| Remco Smit | 10/10 | 5654 days | 1% |
| Wijnhoven | 1/10 | 5655 days | 0% |
| KieranE | 8/10 | 5934 days | 1% |
| paulag | 8/10 | 5934 days | 1% |
| June | 9/10 | 5964 days | 1% |
| Fabrice Modin | 9/10 | 5973 days | 1% |
| maggie Webster | 8/10 | 5981 days | 1% |
| Polil | 8/10 | 5981 days | 1% |
| Evans | 7/10 | 5983 days | 1% |
| Chris el capitan | 5/10 | 6000 days | 1% |
| David | 10/10 | 6002 days | 1% |
| Wielink | 8/10 | 6003 days | 1% |
| Wilbert Germ | 10/10 | 6008 days | 1% |
| Jackie | 10/10 | 6014 days | 1% |
| Kevin and Teresa | 8/10 | 6023 days | 1% |
| Hugli | 10/10 | 6028 days | 1% |
| Allan Bond | 8/10 | 6029 days | 1% |
| Wolfgang G | 10/10 | 6029 days | 1% |
| Peter Ritu | 10/10 | 6029 days | 1% |
| uleugel | 8/10 | 6032 days | 1% |
| Peter Ortner | 8/10 | 6032 days | 1% |
| Catherine Clavel | 8/10 | 6032 days | 1% |
| Jeannot Robert | 10/10 | 6033 days | 1% |
| Richard Pearson | 8/10 | 6033 days | 1% |
| cees juffermans | 8/10 | 6036 days | 1% |
| Beute Jacob | 9/10 | 6036 days | 1% |
| Jakob Jurgen | 10/10 | 6037 days | 1% |
| Sandy Doodson | 8/10 | 6037 days | 1% |
| E.M. Prideaux | 10/10 | 6037 days | 1% |
| Lynette Sal | 9/10 | 6039 days | 1% |
| Johan Vaartjes | 7/10 | 6039 days | 1% |
| Sabine Locker | 9/10 | 6039 days | 1% |
| Stevens Frans | 6/10 | 6040 days | 1% |
| John Borneman | 8/10 | 6040 days | 1% |
| Torsten Gehrke | 10/10 | 6040 days | 1% |
| Greg Kennedy | 10/10 | 6042 days | 1% |
| Florian Knoepfel | 9/10 | 6043 days | 1% |
| Helen and Hans Walser | 10/10 | 6043 days | 1% |
| alanvn | 8/10 | 6198 days | 1% |
| Barry Treve | 9/10 | 6336 days | 1% |
| KathrinS | 7/10 | 6349 days | 1% |
| VolkerS | 9/10 | 6363 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 167 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 164 | -1.71% |
| 165 | -1.72% |
| 166 | -1.73% |
| 167 | -1.74% |
| 168 | -1.75% |
| 169 | -1.76% |
| 170 | -1.77% |
| … | … |
Balancing Adjustment
1.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.