Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 129 reviews. There are 124 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
29% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.60% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.60% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Robyn Smith | 10/10 | 18 days | 100% |
| Brett | 10/10 | 49 days | 100% |
| Debbie | 10/10 | 689 days | 73% |
| Phil | 1/10 | 720 days | 28% |
| Sascha Doobe | 7/10 | 811 days | 58% |
| Charlie | 9/10 | 1055 days | 38% |
| Roger Heckly | 10/10 | 1114 days | 34% |
| ElizabethE | 10/10 | 1145 days | 31% |
| Charlotte Houël | 10/10 | 1145 days | 31% |
| Erin Cheng | 10/10 | 1176 days | 29% |
| Pierre Marty | 10/10 | 1206 days | 27% |
| Caolan Harvey | 8/10 | 1206 days | 26% |
| Lewis | 9/10 | 1420 days | 14% |
| Hungrydog | 8/10 | 1479 days | 11% |
| Michele | 6/10 | 1816 days | 4% |
| Stef | 8/10 | 1816 days | 5% |
| Andrew | 10/10 | 1875 days | 5% |
| Kris Day | 10/10 | 1936 days | 5% |
| Joe Johnson | 9/10 | 1967 days | 5% |
| Shar-ron & Jim | 10/10 | 1997 days | 5% |
| Kerry | 8/10 | 2181 days | 4% |
| Emma & Tom | 10/10 | 2516 days | 4% |
| TP&MM | 8/10 | 2547 days | 3% |
| Margie | 9/10 | 2637 days | 3% |
| Australia | 10/10 | 2667 days | 3% |
| H. Shela | 9/10 | 2698 days | 3% |
| Kenza | 9/10 | 2698 days | 3% |
| The Weathersons | 8/10 | 2925 days | 3% |
| Jill McGrath | 8/10 | 2935 days | 3% |
| Shira LA | 8/10 | 2940 days | 3% |
| Geoff Steele | 8/10 | 3093 days | 2% |
| Andy Kubic | 4/10 | 3283 days | 1% |
| Adam Emily | 9/10 | 3326 days | 2% |
| estelle D | 7/10 | 3367 days | 2% |
| S E | 1/10 | 3397 days | 1% |
| Pep Elo | 1/10 | 3397 days | 1% |
| Chloe Cox | 8/10 | 3517 days | 2% |
| Julia Redecke | 10/10 | 3622 days | 1% |
| Jean marc Daubenfeld | 10/10 | 3698 days | 1% |
| Matthew Hallowell | 4/10 | 3699 days | 1% |
| Sarah Paddington | 9/10 | 3880 days | 1% |
| Olivier Joubert | 6/10 | 3962 days | 1% |
| Vincent S. | 8/10 | 4008 days | 1% |
| holidaymad from Solihull | 5/10 | 4067 days | 0% |
| Gianpiero Rodari | 10/10 | 4128 days | 0% |
| Michael Bird | 8/10 | 4220 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4312 days | 0% |
| Marion Busch | 7/10 | 4388 days | 1% |
| GARRYBLOWER | 10/10 | 4432 days | 1% |
| Nigel & Annie Dale | 7/10 | 4493 days | 1% |
| Mike Edwards | 3/10 | 4813 days | 0% |
| Charliepot | 6/10 | 4828 days | 1% |
| Steve and Therese Dunne | 9/10 | 4840 days | 1% |
| David | 10/10 | 4858 days | 1% |
| gareth williams | 8/10 | 4889 days | 1% |
| Tuibaby22 | 5/10 | 4919 days | 1% |
| E Wolfger | 10/10 | 5095 days | 1% |
| Michael & Janet | 8/10 | 5113 days | 1% |
| Patrick Grant | 8/10 | 5113 days | 1% |
| Stam | 7/10 | 5114 days | 1% |
| Kolen | 10/10 | 5115 days | 1% |
| Randewyk | 5/10 | 5116 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5118 days | 1% |
| Jurg Pfaendler | 7/10 | 5120 days | 1% |
| Steve Goodyear | 8/10 | 5124 days | 1% |
| Michael Charleston | 10/10 | 5126 days | 1% |
| Josh | 7/10 | 5206 days | 1% |
| damaca | 8/10 | 5285 days | 1% |
| Sabine Tippman | 8/10 | 5455 days | 1% |
| Robin Adair | 7/10 | 5456 days | 1% |
| Steve & Pearl Baker | 8/10 | 5459 days | 1% |
| Malcolm McLean | 4/10 | 5459 days | 1% |
| Chris & Anne Pearson | 5/10 | 5463 days | 1% |
| Raith | 8/10 | 5468 days | 1% |
| katjarege | 7/10 | 5469 days | 1% |
| Stephen Jones | 10/10 | 5469 days | 1% |
| Daniela Borter | 4/10 | 5470 days | 1% |
| Becky Foley | 5/10 | 5483 days | 1% |
| Eduard Wikidal | 9/10 | 5484 days | 1% |
| Ross Hughes | 7/10 | 5488 days | 1% |
| Jackie Morris | 7/10 | 5488 days | 1% |
| Chris | 3/10 | 5489 days | 0% |
| Remco Smit | 10/10 | 5493 days | 1% |
| Wijnhoven | 1/10 | 5494 days | 0% |
| KieranE | 8/10 | 5773 days | 1% |
| paulag | 8/10 | 5773 days | 1% |
| June | 9/10 | 5803 days | 1% |
| Fabrice Modin | 9/10 | 5812 days | 1% |
| maggie Webster | 8/10 | 5820 days | 1% |
| Polil | 8/10 | 5820 days | 1% |
| Evans | 7/10 | 5822 days | 1% |
| Chris el capitan | 5/10 | 5839 days | 1% |
| David | 10/10 | 5841 days | 1% |
| Wielink | 8/10 | 5842 days | 1% |
| Wilbert Germ | 10/10 | 5847 days | 1% |
| Jackie | 10/10 | 5853 days | 1% |
| Kevin and Teresa | 8/10 | 5862 days | 1% |
| Hugli | 10/10 | 5867 days | 1% |
| Allan Bond | 8/10 | 5868 days | 1% |
| Wolfgang G | 10/10 | 5868 days | 1% |
| Peter Ritu | 10/10 | 5868 days | 1% |
| uleugel | 8/10 | 5871 days | 1% |
| Peter Ortner | 8/10 | 5871 days | 1% |
| Catherine Clavel | 8/10 | 5871 days | 1% |
| Jeannot Robert | 10/10 | 5872 days | 1% |
| Richard Pearson | 8/10 | 5872 days | 1% |
| cees juffermans | 8/10 | 5875 days | 1% |
| Beute Jacob | 9/10 | 5875 days | 1% |
| Jakob Jurgen | 10/10 | 5876 days | 1% |
| Sandy Doodson | 8/10 | 5876 days | 1% |
| E.M. Prideaux | 10/10 | 5876 days | 1% |
| Lynette Sal | 9/10 | 5878 days | 1% |
| Johan Vaartjes | 7/10 | 5878 days | 1% |
| Sabine Locker | 9/10 | 5878 days | 1% |
| Stevens Frans | 6/10 | 5879 days | 1% |
| John Borneman | 8/10 | 5879 days | 1% |
| Torsten Gehrke | 10/10 | 5879 days | 1% |
| Greg Kennedy | 10/10 | 5881 days | 1% |
| Florian Knoepfel | 9/10 | 5882 days | 1% |
| Helen and Hans Walser | 10/10 | 5882 days | 1% |
| alanvn | 8/10 | 6037 days | 1% |
| Barry Treve | 9/10 | 6175 days | 1% |
| KathrinS | 7/10 | 6188 days | 1% |
| VolkerS | 9/10 | 6202 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.15% |
| 8 | -0.17% |
| 9 | -0.19% |
| … | … |
Balancing Adjustment
1.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.