Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 127 reviews. There are 122 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
29% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.26% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.26% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 623 days | 100% |
| Phil | 1/10 | 654 days | 39% |
| Sascha Doobe | 7/10 | 745 days | 82% |
| Charlie | 9/10 | 989 days | 57% |
| Roger Heckly | 10/10 | 1048 days | 51% |
| ElizabethE | 10/10 | 1079 days | 47% |
| Charlotte Houël | 10/10 | 1079 days | 47% |
| Erin Cheng | 10/10 | 1110 days | 44% |
| Pierre Marty | 10/10 | 1140 days | 41% |
| Caolan Harvey | 8/10 | 1140 days | 40% |
| Lewis | 9/10 | 1354 days | 22% |
| Hungrydog | 8/10 | 1413 days | 18% |
| Michele | 6/10 | 1750 days | 6% |
| Stef | 8/10 | 1750 days | 7% |
| Andrew | 10/10 | 1809 days | 6% |
| Kris Day | 10/10 | 1870 days | 6% |
| Joe Johnson | 9/10 | 1901 days | 6% |
| Shar-ron & Jim | 10/10 | 1931 days | 6% |
| Kerry | 8/10 | 2115 days | 6% |
| Emma & Tom | 10/10 | 2450 days | 5% |
| TP&MM | 8/10 | 2481 days | 5% |
| Margie | 9/10 | 2571 days | 4% |
| Australia | 10/10 | 2601 days | 4% |
| H. Shela | 9/10 | 2632 days | 4% |
| Kenza | 9/10 | 2632 days | 4% |
| The Weathersons | 8/10 | 2859 days | 4% |
| Jill McGrath | 8/10 | 2869 days | 4% |
| Shira LA | 8/10 | 2874 days | 4% |
| Geoff Steele | 8/10 | 3026 days | 3% |
| Andy Kubic | 4/10 | 3217 days | 2% |
| Adam Emily | 9/10 | 3260 days | 3% |
| estelle D | 7/10 | 3300 days | 2% |
| S E | 1/10 | 3330 days | 1% |
| Pep Elo | 1/10 | 3330 days | 1% |
| Chloe Cox | 8/10 | 3451 days | 2% |
| Julia Redecke | 10/10 | 3556 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3632 days | 2% |
| Matthew Hallowell | 4/10 | 3633 days | 1% |
| Sarah Paddington | 9/10 | 3814 days | 1% |
| Olivier Joubert | 6/10 | 3896 days | 1% |
| Vincent S. | 8/10 | 3941 days | 1% |
| holidaymad from Solihull | 5/10 | 4000 days | 1% |
| Gianpiero Rodari | 10/10 | 4061 days | 1% |
| Michael Bird | 8/10 | 4154 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4246 days | 0% |
| Marion Busch | 7/10 | 4322 days | 0% |
| GARRYBLOWER | 10/10 | 4366 days | 0% |
| Nigel & Annie Dale | 7/10 | 4427 days | 1% |
| Mike Edwards | 3/10 | 4747 days | 1% |
| Charliepot | 6/10 | 4762 days | 1% |
| Steve and Therese Dunne | 9/10 | 4774 days | 1% |
| David | 10/10 | 4792 days | 1% |
| gareth williams | 8/10 | 4823 days | 1% |
| Tuibaby22 | 5/10 | 4853 days | 1% |
| E Wolfger | 10/10 | 5029 days | 1% |
| Michael & Janet | 8/10 | 5047 days | 1% |
| Patrick Grant | 8/10 | 5047 days | 1% |
| Stam | 7/10 | 5048 days | 1% |
| Kolen | 10/10 | 5049 days | 1% |
| Randewyk | 5/10 | 5050 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5052 days | 1% |
| Jurg Pfaendler | 7/10 | 5054 days | 1% |
| Steve Goodyear | 8/10 | 5058 days | 1% |
| Michael Charleston | 10/10 | 5060 days | 1% |
| Josh | 7/10 | 5140 days | 1% |
| damaca | 8/10 | 5219 days | 1% |
| Sabine Tippman | 8/10 | 5389 days | 1% |
| Robin Adair | 7/10 | 5390 days | 1% |
| Steve & Pearl Baker | 8/10 | 5393 days | 1% |
| Malcolm McLean | 4/10 | 5393 days | 1% |
| Chris & Anne Pearson | 5/10 | 5397 days | 1% |
| Raith | 8/10 | 5402 days | 1% |
| katjarege | 7/10 | 5403 days | 1% |
| Stephen Jones | 10/10 | 5403 days | 1% |
| Daniela Borter | 4/10 | 5404 days | 1% |
| Becky Foley | 5/10 | 5417 days | 1% |
| Eduard Wikidal | 9/10 | 5418 days | 1% |
| Ross Hughes | 7/10 | 5422 days | 1% |
| Jackie Morris | 7/10 | 5422 days | 1% |
| Chris | 3/10 | 5423 days | 1% |
| Remco Smit | 10/10 | 5427 days | 1% |
| Wijnhoven | 1/10 | 5428 days | 0% |
| KieranE | 8/10 | 5707 days | 1% |
| paulag | 8/10 | 5707 days | 1% |
| June | 9/10 | 5737 days | 1% |
| Fabrice Modin | 9/10 | 5746 days | 1% |
| maggie Webster | 8/10 | 5754 days | 1% |
| Polil | 8/10 | 5754 days | 1% |
| Evans | 7/10 | 5756 days | 1% |
| Chris el capitan | 5/10 | 5773 days | 1% |
| David | 10/10 | 5775 days | 1% |
| Wielink | 8/10 | 5776 days | 1% |
| Wilbert Germ | 10/10 | 5781 days | 1% |
| Jackie | 10/10 | 5787 days | 1% |
| Kevin and Teresa | 8/10 | 5796 days | 1% |
| Hugli | 10/10 | 5801 days | 1% |
| Allan Bond | 8/10 | 5802 days | 1% |
| Wolfgang G | 10/10 | 5802 days | 1% |
| Peter Ritu | 10/10 | 5802 days | 1% |
| uleugel | 8/10 | 5805 days | 1% |
| Peter Ortner | 8/10 | 5805 days | 1% |
| Catherine Clavel | 8/10 | 5805 days | 1% |
| Jeannot Robert | 10/10 | 5806 days | 1% |
| Richard Pearson | 8/10 | 5806 days | 1% |
| cees juffermans | 8/10 | 5809 days | 1% |
| Beute Jacob | 9/10 | 5809 days | 1% |
| Jakob Jurgen | 10/10 | 5810 days | 1% |
| Sandy Doodson | 8/10 | 5810 days | 1% |
| E.M. Prideaux | 10/10 | 5810 days | 1% |
| Lynette Sal | 9/10 | 5812 days | 1% |
| Johan Vaartjes | 7/10 | 5812 days | 1% |
| Sabine Locker | 9/10 | 5812 days | 1% |
| Stevens Frans | 6/10 | 5813 days | 1% |
| John Borneman | 8/10 | 5813 days | 1% |
| Torsten Gehrke | 10/10 | 5813 days | 1% |
| Greg Kennedy | 10/10 | 5815 days | 1% |
| Florian Knoepfel | 9/10 | 5816 days | 1% |
| Helen and Hans Walser | 10/10 | 5816 days | 1% |
| alanvn | 8/10 | 5971 days | 1% |
| Barry Treve | 9/10 | 6109 days | 1% |
| KathrinS | 7/10 | 6122 days | 1% |
| VolkerS | 9/10 | 6136 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.