Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 129 reviews. There are 124 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
29% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.60% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.60% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Robyn Smith | 10/10 | 98 days | 100% |
| Brett | 10/10 | 129 days | 100% |
| Debbie | 10/10 | 769 days | 67% |
| Phil | 1/10 | 800 days | 26% |
| Sascha Doobe | 7/10 | 891 days | 51% |
| Charlie | 9/10 | 1135 days | 32% |
| Roger Heckly | 10/10 | 1194 days | 28% |
| ElizabethE | 10/10 | 1225 days | 26% |
| Charlotte Houël | 10/10 | 1225 days | 26% |
| Erin Cheng | 10/10 | 1256 days | 23% |
| Pierre Marty | 10/10 | 1286 days | 22% |
| Caolan Harvey | 8/10 | 1286 days | 21% |
| Lewis | 9/10 | 1500 days | 11% |
| Hungrydog | 8/10 | 1559 days | 9% |
| Michele | 6/10 | 1896 days | 4% |
| Stef | 8/10 | 1896 days | 5% |
| Andrew | 10/10 | 1955 days | 5% |
| Kris Day | 10/10 | 2016 days | 5% |
| Joe Johnson | 9/10 | 2047 days | 4% |
| Shar-ron & Jim | 10/10 | 2077 days | 4% |
| Kerry | 8/10 | 2261 days | 4% |
| Emma & Tom | 10/10 | 2596 days | 3% |
| TP&MM | 8/10 | 2627 days | 3% |
| Margie | 9/10 | 2717 days | 3% |
| Australia | 10/10 | 2747 days | 3% |
| H. Shela | 9/10 | 2778 days | 3% |
| Kenza | 9/10 | 2778 days | 3% |
| The Weathersons | 8/10 | 3005 days | 3% |
| Jill McGrath | 8/10 | 3015 days | 2% |
| Shira LA | 8/10 | 3020 days | 2% |
| Geoff Steele | 8/10 | 3173 days | 2% |
| Andy Kubic | 4/10 | 3363 days | 1% |
| Adam Emily | 9/10 | 3406 days | 2% |
| estelle D | 7/10 | 3447 days | 2% |
| S E | 1/10 | 3477 days | 1% |
| Pep Elo | 1/10 | 3477 days | 1% |
| Chloe Cox | 8/10 | 3597 days | 1% |
| Julia Redecke | 10/10 | 3702 days | 1% |
| Jean marc Daubenfeld | 10/10 | 3778 days | 1% |
| Matthew Hallowell | 4/10 | 3779 days | 1% |
| Sarah Paddington | 9/10 | 3960 days | 1% |
| Olivier Joubert | 6/10 | 4042 days | 0% |
| Vincent S. | 8/10 | 4088 days | 0% |
| holidaymad from Solihull | 5/10 | 4147 days | 0% |
| Gianpiero Rodari | 10/10 | 4208 days | 0% |
| Michael Bird | 8/10 | 4300 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4392 days | 1% |
| Marion Busch | 7/10 | 4468 days | 1% |
| GARRYBLOWER | 10/10 | 4512 days | 1% |
| Nigel & Annie Dale | 7/10 | 4573 days | 1% |
| Mike Edwards | 3/10 | 4893 days | 0% |
| Charliepot | 6/10 | 4908 days | 1% |
| Steve and Therese Dunne | 9/10 | 4920 days | 1% |
| David | 10/10 | 4938 days | 1% |
| gareth williams | 8/10 | 4969 days | 1% |
| Tuibaby22 | 5/10 | 4999 days | 1% |
| E Wolfger | 10/10 | 5175 days | 1% |
| Michael & Janet | 8/10 | 5193 days | 1% |
| Patrick Grant | 8/10 | 5193 days | 1% |
| Stam | 7/10 | 5194 days | 1% |
| Kolen | 10/10 | 5195 days | 1% |
| Randewyk | 5/10 | 5196 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5198 days | 1% |
| Jurg Pfaendler | 7/10 | 5200 days | 1% |
| Steve Goodyear | 8/10 | 5204 days | 1% |
| Michael Charleston | 10/10 | 5206 days | 1% |
| Josh | 7/10 | 5286 days | 1% |
| damaca | 8/10 | 5365 days | 1% |
| Sabine Tippman | 8/10 | 5535 days | 1% |
| Robin Adair | 7/10 | 5536 days | 1% |
| Steve & Pearl Baker | 8/10 | 5539 days | 1% |
| Malcolm McLean | 4/10 | 5539 days | 1% |
| Chris & Anne Pearson | 5/10 | 5543 days | 1% |
| Raith | 8/10 | 5548 days | 1% |
| katjarege | 7/10 | 5549 days | 1% |
| Stephen Jones | 10/10 | 5549 days | 1% |
| Daniela Borter | 4/10 | 5550 days | 1% |
| Becky Foley | 5/10 | 5563 days | 1% |
| Eduard Wikidal | 9/10 | 5564 days | 1% |
| Ross Hughes | 7/10 | 5568 days | 1% |
| Jackie Morris | 7/10 | 5568 days | 1% |
| Chris | 3/10 | 5569 days | 0% |
| Remco Smit | 10/10 | 5573 days | 1% |
| Wijnhoven | 1/10 | 5574 days | 0% |
| KieranE | 8/10 | 5853 days | 1% |
| paulag | 8/10 | 5853 days | 1% |
| June | 9/10 | 5883 days | 1% |
| Fabrice Modin | 9/10 | 5892 days | 1% |
| maggie Webster | 8/10 | 5900 days | 1% |
| Polil | 8/10 | 5900 days | 1% |
| Evans | 7/10 | 5902 days | 1% |
| Chris el capitan | 5/10 | 5919 days | 1% |
| David | 10/10 | 5921 days | 1% |
| Wielink | 8/10 | 5922 days | 1% |
| Wilbert Germ | 10/10 | 5927 days | 1% |
| Jackie | 10/10 | 5933 days | 1% |
| Kevin and Teresa | 8/10 | 5942 days | 1% |
| Hugli | 10/10 | 5947 days | 1% |
| Allan Bond | 8/10 | 5948 days | 1% |
| Wolfgang G | 10/10 | 5948 days | 1% |
| Peter Ritu | 10/10 | 5948 days | 1% |
| uleugel | 8/10 | 5951 days | 1% |
| Peter Ortner | 8/10 | 5951 days | 1% |
| Catherine Clavel | 8/10 | 5951 days | 1% |
| Jeannot Robert | 10/10 | 5952 days | 1% |
| Richard Pearson | 8/10 | 5952 days | 1% |
| cees juffermans | 8/10 | 5955 days | 1% |
| Beute Jacob | 9/10 | 5955 days | 1% |
| Jakob Jurgen | 10/10 | 5956 days | 1% |
| Sandy Doodson | 8/10 | 5956 days | 1% |
| E.M. Prideaux | 10/10 | 5956 days | 1% |
| Lynette Sal | 9/10 | 5958 days | 1% |
| Johan Vaartjes | 7/10 | 5958 days | 1% |
| Sabine Locker | 9/10 | 5958 days | 1% |
| Stevens Frans | 6/10 | 5959 days | 1% |
| John Borneman | 8/10 | 5959 days | 1% |
| Torsten Gehrke | 10/10 | 5959 days | 1% |
| Greg Kennedy | 10/10 | 5961 days | 1% |
| Florian Knoepfel | 9/10 | 5962 days | 1% |
| Helen and Hans Walser | 10/10 | 5962 days | 1% |
| alanvn | 8/10 | 6117 days | 1% |
| Barry Treve | 9/10 | 6255 days | 1% |
| KathrinS | 7/10 | 6268 days | 1% |
| VolkerS | 9/10 | 6282 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.25% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 86 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 86 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 83 | -1.21% |
| 84 | -1.22% |
| 85 | -1.24% |
| 86 | -1.25% |
| 87 | -1.27% |
| 88 | -1.28% |
| 89 | -1.30% |
| … | … |
Balancing Adjustment
1.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.