G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 127 reviews. There are 122 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
29% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.26% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.26% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 592 days | 100% |
| Phil | 1/10 | 623 days | 39% |
| Sascha Doobe | 7/10 | 714 days | 82% |
| Charlie | 9/10 | 958 days | 59% |
| Roger Heckly | 10/10 | 1017 days | 53% |
| ElizabethE | 10/10 | 1048 days | 49% |
| Charlotte Houël | 10/10 | 1048 days | 49% |
| Erin Cheng | 10/10 | 1079 days | 46% |
| Pierre Marty | 10/10 | 1109 days | 43% |
| Caolan Harvey | 8/10 | 1109 days | 42% |
| Lewis | 9/10 | 1323 days | 24% |
| Hungrydog | 8/10 | 1382 days | 20% |
| Michele | 6/10 | 1719 days | 6% |
| Stef | 8/10 | 1719 days | 7% |
| Andrew | 10/10 | 1778 days | 6% |
| Kris Day | 10/10 | 1839 days | 6% |
| Joe Johnson | 9/10 | 1870 days | 6% |
| Shar-ron & Jim | 10/10 | 1900 days | 6% |
| Kerry | 8/10 | 2084 days | 5% |
| Emma & Tom | 10/10 | 2419 days | 5% |
| TP&MM | 8/10 | 2450 days | 5% |
| Margie | 9/10 | 2540 days | 4% |
| Australia | 10/10 | 2570 days | 4% |
| H. Shela | 9/10 | 2601 days | 4% |
| Kenza | 9/10 | 2601 days | 4% |
| The Weathersons | 8/10 | 2828 days | 4% |
| Jill McGrath | 8/10 | 2838 days | 4% |
| Shira LA | 8/10 | 2843 days | 4% |
| Geoff Steele | 8/10 | 2996 days | 3% |
| Andy Kubic | 4/10 | 3186 days | 2% |
| Adam Emily | 9/10 | 3229 days | 3% |
| estelle D | 7/10 | 3270 days | 2% |
| S E | 1/10 | 3300 days | 1% |
| Pep Elo | 1/10 | 3300 days | 1% |
| Chloe Cox | 8/10 | 3420 days | 2% |
| Julia Redecke | 10/10 | 3525 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3601 days | 2% |
| Matthew Hallowell | 4/10 | 3602 days | 1% |
| Sarah Paddington | 9/10 | 3783 days | 1% |
| Olivier Joubert | 6/10 | 3865 days | 1% |
| Vincent S. | 8/10 | 3911 days | 1% |
| holidaymad from Solihull | 5/10 | 3970 days | 1% |
| Gianpiero Rodari | 10/10 | 4031 days | 1% |
| Michael Bird | 8/10 | 4123 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4215 days | 0% |
| Marion Busch | 7/10 | 4291 days | 0% |
| GARRYBLOWER | 10/10 | 4335 days | 0% |
| Nigel & Annie Dale | 7/10 | 4396 days | 1% |
| Mike Edwards | 3/10 | 4716 days | 1% |
| Charliepot | 6/10 | 4731 days | 1% |
| Steve and Therese Dunne | 9/10 | 4743 days | 1% |
| David | 10/10 | 4761 days | 1% |
| gareth williams | 8/10 | 4792 days | 1% |
| Tuibaby22 | 5/10 | 4822 days | 1% |
| E Wolfger | 10/10 | 4998 days | 1% |
| Michael & Janet | 8/10 | 5016 days | 1% |
| Patrick Grant | 8/10 | 5016 days | 1% |
| Stam | 7/10 | 5017 days | 1% |
| Kolen | 10/10 | 5018 days | 1% |
| Randewyk | 5/10 | 5019 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5021 days | 1% |
| Jurg Pfaendler | 7/10 | 5023 days | 1% |
| Steve Goodyear | 8/10 | 5027 days | 1% |
| Michael Charleston | 10/10 | 5029 days | 1% |
| Josh | 7/10 | 5109 days | 1% |
| damaca | 8/10 | 5188 days | 1% |
| Sabine Tippman | 8/10 | 5358 days | 1% |
| Robin Adair | 7/10 | 5359 days | 1% |
| Steve & Pearl Baker | 8/10 | 5362 days | 1% |
| Malcolm McLean | 4/10 | 5362 days | 1% |
| Chris & Anne Pearson | 5/10 | 5366 days | 1% |
| Raith | 8/10 | 5371 days | 1% |
| katjarege | 7/10 | 5372 days | 1% |
| Stephen Jones | 10/10 | 5372 days | 1% |
| Daniela Borter | 4/10 | 5373 days | 1% |
| Becky Foley | 5/10 | 5386 days | 1% |
| Eduard Wikidal | 9/10 | 5387 days | 1% |
| Ross Hughes | 7/10 | 5391 days | 1% |
| Jackie Morris | 7/10 | 5391 days | 1% |
| Chris | 3/10 | 5392 days | 1% |
| Remco Smit | 10/10 | 5396 days | 1% |
| Wijnhoven | 1/10 | 5397 days | 0% |
| KieranE | 8/10 | 5676 days | 1% |
| paulag | 8/10 | 5676 days | 1% |
| June | 9/10 | 5706 days | 1% |
| Fabrice Modin | 9/10 | 5715 days | 1% |
| maggie Webster | 8/10 | 5723 days | 1% |
| Polil | 8/10 | 5723 days | 1% |
| Evans | 7/10 | 5725 days | 1% |
| Chris el capitan | 5/10 | 5742 days | 1% |
| David | 10/10 | 5744 days | 1% |
| Wielink | 8/10 | 5745 days | 1% |
| Wilbert Germ | 10/10 | 5750 days | 1% |
| Jackie | 10/10 | 5756 days | 1% |
| Kevin and Teresa | 8/10 | 5765 days | 1% |
| Hugli | 10/10 | 5770 days | 1% |
| Allan Bond | 8/10 | 5771 days | 1% |
| Wolfgang G | 10/10 | 5771 days | 1% |
| Peter Ritu | 10/10 | 5771 days | 1% |
| uleugel | 8/10 | 5774 days | 1% |
| Peter Ortner | 8/10 | 5774 days | 1% |
| Catherine Clavel | 8/10 | 5774 days | 1% |
| Jeannot Robert | 10/10 | 5775 days | 1% |
| Richard Pearson | 8/10 | 5775 days | 1% |
| cees juffermans | 8/10 | 5778 days | 1% |
| Beute Jacob | 9/10 | 5778 days | 1% |
| Jakob Jurgen | 10/10 | 5779 days | 1% |
| Sandy Doodson | 8/10 | 5779 days | 1% |
| E.M. Prideaux | 10/10 | 5779 days | 1% |
| Lynette Sal | 9/10 | 5781 days | 1% |
| Johan Vaartjes | 7/10 | 5781 days | 1% |
| Sabine Locker | 9/10 | 5781 days | 1% |
| Stevens Frans | 6/10 | 5782 days | 1% |
| John Borneman | 8/10 | 5782 days | 1% |
| Torsten Gehrke | 10/10 | 5782 days | 1% |
| Greg Kennedy | 10/10 | 5784 days | 1% |
| Florian Knoepfel | 9/10 | 5785 days | 1% |
| Helen and Hans Walser | 10/10 | 5785 days | 1% |
| alanvn | 8/10 | 5940 days | 1% |
| Barry Treve | 9/10 | 6078 days | 1% |
| KathrinS | 7/10 | 6091 days | 1% |
| VolkerS | 9/10 | 6105 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.94% |
| 198 | -3.96% |
| 199 | -3.98% |
| 200 | -4.00% |
| 201 | -4.02% |
| 202 | -4.04% |
| 203 | -4.06% |
| … | … |
Balancing Adjustment
2.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.