G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
123 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 128 reviews. There are 123 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 123 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 19 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.35% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.35% and is based on 123 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 123 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 11 |
|
15% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.17% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.17% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 245 days | 100% |
| Phil | 1/10 | 276 days | 40% |
| Sascha Doobe | 7/10 | 367 days | 89% |
| Charlie | 9/10 | 611 days | 81% |
| Roger Heckly | 10/10 | 670 days | 77% |
| ElizabethE | 10/10 | 701 days | 75% |
| Charlotte Houël | 10/10 | 701 days | 75% |
| Erin Cheng | 10/10 | 732 days | 72% |
| Pierre Marty | 10/10 | 762 days | 69% |
| Caolan Harvey | 8/10 | 762 days | 68% |
| Lewis | 9/10 | 976 days | 47% |
| Hungrydog | 8/10 | 1035 days | 41% |
| Michele | 6/10 | 1372 days | 15% |
| Stef | 8/10 | 1372 days | 17% |
| Andrew | 10/10 | 1431 days | 14% |
| Kris Day | 10/10 | 1492 days | 12% |
| Joe Johnson | 9/10 | 1523 days | 10% |
| Shar-ron & Jim | 10/10 | 1553 days | 10% |
| Kerry | 8/10 | 1737 days | 6% |
| Emma & Tom | 10/10 | 2072 days | 5% |
| TP&MM | 8/10 | 2103 days | 5% |
| Margie | 9/10 | 2193 days | 4% |
| Australia | 10/10 | 2223 days | 4% |
| H. Shela | 9/10 | 2254 days | 4% |
| Kenza | 9/10 | 2254 days | 4% |
| The Weathersons | 8/10 | 2481 days | 4% |
| Jill McGrath | 8/10 | 2491 days | 4% |
| Shira LA | 8/10 | 2496 days | 4% |
| Geoff Steele | 8/10 | 2649 days | 3% |
| Andy Kubic | 4/10 | 2839 days | 2% |
| Adam Emily | 9/10 | 2882 days | 3% |
| estelle D | 7/10 | 2923 days | 3% |
| S E | 1/10 | 2953 days | 1% |
| Pep Elo | 1/10 | 2953 days | 1% |
| Chloe Cox | 8/10 | 3073 days | 3% |
| Julia Redecke | 10/10 | 3178 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3254 days | 2% |
| Matthew Hallowell | 4/10 | 3255 days | 1% |
| Sarah Paddington | 9/10 | 3436 days | 2% |
| Olivier Joubert | 6/10 | 3518 days | 1% |
| Vincent S. | 8/10 | 3564 days | 2% |
| holidaymad from Solihull | 5/10 | 3623 days | 1% |
| Gianpiero Rodari | 10/10 | 3684 days | 1% |
| Michael Bird | 8/10 | 3776 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 3868 days | 1% |
| Tiit Pullerits | 9/10 | 3944 days | 1% |
| Marion Busch | 7/10 | 3944 days | 1% |
| GARRYBLOWER | 10/10 | 3988 days | 1% |
| Nigel & Annie Dale | 7/10 | 4049 days | 1% |
| Mike Edwards | 3/10 | 4369 days | 0% |
| Charliepot | 6/10 | 4384 days | 1% |
| Steve and Therese Dunne | 9/10 | 4396 days | 1% |
| David | 10/10 | 4414 days | 1% |
| gareth williams | 8/10 | 4445 days | 1% |
| Tuibaby22 | 5/10 | 4475 days | 1% |
| E Wolfger | 10/10 | 4651 days | 1% |
| Michael & Janet | 8/10 | 4669 days | 1% |
| Patrick Grant | 8/10 | 4669 days | 1% |
| Stam | 7/10 | 4670 days | 1% |
| Kolen | 10/10 | 4671 days | 1% |
| Randewyk | 5/10 | 4672 days | 1% |
| David & Sue Lokkerbol | 7/10 | 4674 days | 1% |
| Jurg Pfaendler | 7/10 | 4676 days | 1% |
| Steve Goodyear | 8/10 | 4680 days | 1% |
| Michael Charleston | 10/10 | 4682 days | 1% |
| Josh | 7/10 | 4762 days | 1% |
| damaca | 8/10 | 4841 days | 1% |
| Sabine Tippman | 8/10 | 5011 days | 1% |
| Robin Adair | 7/10 | 5012 days | 1% |
| Steve & Pearl Baker | 8/10 | 5015 days | 1% |
| Malcolm McLean | 4/10 | 5015 days | 1% |
| Chris & Anne Pearson | 5/10 | 5019 days | 1% |
| Raith | 8/10 | 5024 days | 1% |
| katjarege | 7/10 | 5025 days | 1% |
| Stephen Jones | 10/10 | 5025 days | 1% |
| Daniela Borter | 4/10 | 5026 days | 1% |
| Becky Foley | 5/10 | 5039 days | 1% |
| Eduard Wikidal | 9/10 | 5040 days | 1% |
| Ross Hughes | 7/10 | 5044 days | 1% |
| Jackie Morris | 7/10 | 5044 days | 1% |
| Chris | 3/10 | 5045 days | 1% |
| Remco Smit | 10/10 | 5049 days | 1% |
| Wijnhoven | 1/10 | 5050 days | 0% |
| KieranE | 8/10 | 5329 days | 1% |
| paulag | 8/10 | 5329 days | 1% |
| June | 9/10 | 5359 days | 1% |
| Fabrice Modin | 9/10 | 5368 days | 1% |
| maggie Webster | 8/10 | 5376 days | 1% |
| Polil | 8/10 | 5376 days | 1% |
| Evans | 7/10 | 5378 days | 1% |
| Chris el capitan | 5/10 | 5395 days | 1% |
| David | 10/10 | 5397 days | 1% |
| Wielink | 8/10 | 5398 days | 1% |
| Wilbert Germ | 10/10 | 5403 days | 1% |
| Jackie | 10/10 | 5409 days | 1% |
| Kevin and Teresa | 8/10 | 5418 days | 1% |
| Hugli | 10/10 | 5423 days | 1% |
| Allan Bond | 8/10 | 5424 days | 1% |
| Wolfgang G | 10/10 | 5424 days | 1% |
| Peter Ritu | 10/10 | 5424 days | 1% |
| uleugel | 8/10 | 5427 days | 1% |
| Peter Ortner | 8/10 | 5427 days | 1% |
| Catherine Clavel | 8/10 | 5427 days | 1% |
| Jeannot Robert | 10/10 | 5428 days | 1% |
| Richard Pearson | 8/10 | 5428 days | 1% |
| cees juffermans | 8/10 | 5431 days | 1% |
| Beute Jacob | 9/10 | 5431 days | 1% |
| Jakob Jurgen | 10/10 | 5432 days | 1% |
| Sandy Doodson | 8/10 | 5432 days | 1% |
| E.M. Prideaux | 10/10 | 5432 days | 1% |
| Lynette Sal | 9/10 | 5434 days | 1% |
| Johan Vaartjes | 7/10 | 5434 days | 1% |
| Sabine Locker | 9/10 | 5434 days | 1% |
| Stevens Frans | 6/10 | 5435 days | 1% |
| John Borneman | 8/10 | 5435 days | 1% |
| Torsten Gehrke | 10/10 | 5435 days | 1% |
| Greg Kennedy | 10/10 | 5437 days | 1% |
| Florian Knoepfel | 9/10 | 5438 days | 1% |
| Helen and Hans Walser | 10/10 | 5438 days | 1% |
| alanvn | 8/10 | 5593 days | 1% |
| Barry Treve | 9/10 | 5731 days | 1% |
| KathrinS | 7/10 | 5744 days | 1% |
| VolkerS | 9/10 | 5758 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.