Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 129 reviews. There are 124 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
29% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.60% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.60% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Robyn Smith | 10/10 | 139 days | 100% |
| Brett | 10/10 | 170 days | 99% |
| Debbie | 10/10 | 810 days | 63% |
| Phil | 1/10 | 841 days | 24% |
| Sascha Doobe | 7/10 | 932 days | 47% |
| Charlie | 9/10 | 1176 days | 29% |
| Roger Heckly | 10/10 | 1235 days | 25% |
| ElizabethE | 10/10 | 1266 days | 23% |
| Charlotte Houël | 10/10 | 1266 days | 23% |
| Erin Cheng | 10/10 | 1297 days | 21% |
| Pierre Marty | 10/10 | 1327 days | 19% |
| Caolan Harvey | 8/10 | 1327 days | 19% |
| Lewis | 9/10 | 1541 days | 10% |
| Hungrydog | 8/10 | 1600 days | 8% |
| Michele | 6/10 | 1937 days | 4% |
| Stef | 8/10 | 1937 days | 5% |
| Andrew | 10/10 | 1996 days | 5% |
| Kris Day | 10/10 | 2057 days | 5% |
| Joe Johnson | 9/10 | 2088 days | 4% |
| Shar-ron & Jim | 10/10 | 2118 days | 4% |
| Kerry | 8/10 | 2302 days | 4% |
| Emma & Tom | 10/10 | 2637 days | 3% |
| TP&MM | 8/10 | 2668 days | 3% |
| Margie | 9/10 | 2758 days | 3% |
| Australia | 10/10 | 2788 days | 3% |
| H. Shela | 9/10 | 2819 days | 3% |
| Kenza | 9/10 | 2819 days | 3% |
| The Weathersons | 8/10 | 3046 days | 3% |
| Jill McGrath | 8/10 | 3056 days | 2% |
| Shira LA | 8/10 | 3061 days | 2% |
| Geoff Steele | 8/10 | 3214 days | 2% |
| Andy Kubic | 4/10 | 3404 days | 1% |
| Adam Emily | 9/10 | 3447 days | 2% |
| estelle D | 7/10 | 3488 days | 2% |
| S E | 1/10 | 3518 days | 1% |
| Pep Elo | 1/10 | 3518 days | 1% |
| Chloe Cox | 8/10 | 3638 days | 1% |
| Julia Redecke | 10/10 | 3743 days | 1% |
| Jean marc Daubenfeld | 10/10 | 3819 days | 1% |
| Matthew Hallowell | 4/10 | 3820 days | 1% |
| Sarah Paddington | 9/10 | 4001 days | 1% |
| Olivier Joubert | 6/10 | 4083 days | 0% |
| Vincent S. | 8/10 | 4129 days | 0% |
| holidaymad from Solihull | 5/10 | 4188 days | 0% |
| Gianpiero Rodari | 10/10 | 4249 days | 0% |
| Michael Bird | 8/10 | 4341 days | 0% |
| Ara Moore-Tuwhangai | 10/10 | 4433 days | 1% |
| Marion Busch | 7/10 | 4509 days | 1% |
| GARRYBLOWER | 10/10 | 4553 days | 1% |
| Nigel & Annie Dale | 7/10 | 4614 days | 1% |
| Mike Edwards | 3/10 | 4934 days | 0% |
| Charliepot | 6/10 | 4949 days | 1% |
| Steve and Therese Dunne | 9/10 | 4961 days | 1% |
| David | 10/10 | 4979 days | 1% |
| gareth williams | 8/10 | 5010 days | 1% |
| Tuibaby22 | 5/10 | 5040 days | 1% |
| E Wolfger | 10/10 | 5216 days | 1% |
| Michael & Janet | 8/10 | 5234 days | 1% |
| Patrick Grant | 8/10 | 5234 days | 1% |
| Stam | 7/10 | 5235 days | 1% |
| Kolen | 10/10 | 5236 days | 1% |
| Randewyk | 5/10 | 5237 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5239 days | 1% |
| Jurg Pfaendler | 7/10 | 5241 days | 1% |
| Steve Goodyear | 8/10 | 5245 days | 1% |
| Michael Charleston | 10/10 | 5247 days | 1% |
| Josh | 7/10 | 5327 days | 1% |
| damaca | 8/10 | 5406 days | 1% |
| Sabine Tippman | 8/10 | 5576 days | 1% |
| Robin Adair | 7/10 | 5577 days | 1% |
| Steve & Pearl Baker | 8/10 | 5580 days | 1% |
| Malcolm McLean | 4/10 | 5580 days | 1% |
| Chris & Anne Pearson | 5/10 | 5584 days | 1% |
| Raith | 8/10 | 5589 days | 1% |
| katjarege | 7/10 | 5590 days | 1% |
| Stephen Jones | 10/10 | 5590 days | 1% |
| Daniela Borter | 4/10 | 5591 days | 1% |
| Becky Foley | 5/10 | 5604 days | 1% |
| Eduard Wikidal | 9/10 | 5605 days | 1% |
| Ross Hughes | 7/10 | 5609 days | 1% |
| Jackie Morris | 7/10 | 5609 days | 1% |
| Chris | 3/10 | 5610 days | 0% |
| Remco Smit | 10/10 | 5614 days | 1% |
| Wijnhoven | 1/10 | 5615 days | 0% |
| KieranE | 8/10 | 5894 days | 1% |
| paulag | 8/10 | 5894 days | 1% |
| June | 9/10 | 5924 days | 1% |
| Fabrice Modin | 9/10 | 5933 days | 1% |
| maggie Webster | 8/10 | 5941 days | 1% |
| Polil | 8/10 | 5941 days | 1% |
| Evans | 7/10 | 5943 days | 1% |
| Chris el capitan | 5/10 | 5960 days | 1% |
| David | 10/10 | 5962 days | 1% |
| Wielink | 8/10 | 5963 days | 1% |
| Wilbert Germ | 10/10 | 5968 days | 1% |
| Jackie | 10/10 | 5974 days | 1% |
| Kevin and Teresa | 8/10 | 5983 days | 1% |
| Hugli | 10/10 | 5988 days | 1% |
| Allan Bond | 8/10 | 5989 days | 1% |
| Wolfgang G | 10/10 | 5989 days | 1% |
| Peter Ritu | 10/10 | 5989 days | 1% |
| uleugel | 8/10 | 5992 days | 1% |
| Peter Ortner | 8/10 | 5992 days | 1% |
| Catherine Clavel | 8/10 | 5992 days | 1% |
| Jeannot Robert | 10/10 | 5993 days | 1% |
| Richard Pearson | 8/10 | 5993 days | 1% |
| cees juffermans | 8/10 | 5996 days | 1% |
| Beute Jacob | 9/10 | 5996 days | 1% |
| Jakob Jurgen | 10/10 | 5997 days | 1% |
| Sandy Doodson | 8/10 | 5997 days | 1% |
| E.M. Prideaux | 10/10 | 5997 days | 1% |
| Lynette Sal | 9/10 | 5999 days | 1% |
| Johan Vaartjes | 7/10 | 5999 days | 1% |
| Sabine Locker | 9/10 | 5999 days | 1% |
| Stevens Frans | 6/10 | 6000 days | 1% |
| John Borneman | 8/10 | 6000 days | 1% |
| Torsten Gehrke | 10/10 | 6000 days | 1% |
| Greg Kennedy | 10/10 | 6002 days | 1% |
| Florian Knoepfel | 9/10 | 6003 days | 1% |
| Helen and Hans Walser | 10/10 | 6003 days | 1% |
| alanvn | 8/10 | 6158 days | 1% |
| Barry Treve | 9/10 | 6296 days | 1% |
| KathrinS | 7/10 | 6309 days | 1% |
| VolkerS | 9/10 | 6323 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.37% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 127 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 124 | -1.33% |
| 125 | -1.34% |
| 126 | -1.36% |
| 127 | -1.37% |
| 128 | -1.38% |
| 129 | -1.39% |
| 130 | -1.40% |
| … | … |
Balancing Adjustment
1.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.