Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
122 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 127 reviews. There are 122 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 122 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 18 |
|
15% |
| 8/10 | 35 |
|
29% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.26% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.26% and is based on 122 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
71 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 122 valid reviews, the experience has 71 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 71 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 10 |
|
14% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.01% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.01% and is based on 71 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 612 days | 100% |
| Phil | 1/10 | 643 days | 39% |
| Sascha Doobe | 7/10 | 734 days | 82% |
| Charlie | 9/10 | 978 days | 58% |
| Roger Heckly | 10/10 | 1037 days | 51% |
| ElizabethE | 10/10 | 1068 days | 48% |
| Charlotte Houël | 10/10 | 1068 days | 48% |
| Erin Cheng | 10/10 | 1099 days | 45% |
| Pierre Marty | 10/10 | 1129 days | 41% |
| Caolan Harvey | 8/10 | 1129 days | 41% |
| Lewis | 9/10 | 1343 days | 23% |
| Hungrydog | 8/10 | 1402 days | 19% |
| Michele | 6/10 | 1739 days | 6% |
| Stef | 8/10 | 1739 days | 7% |
| Andrew | 10/10 | 1798 days | 6% |
| Kris Day | 10/10 | 1859 days | 6% |
| Joe Johnson | 9/10 | 1890 days | 6% |
| Shar-ron & Jim | 10/10 | 1920 days | 6% |
| Kerry | 8/10 | 2104 days | 5% |
| Emma & Tom | 10/10 | 2439 days | 5% |
| TP&MM | 8/10 | 2470 days | 5% |
| Margie | 9/10 | 2560 days | 4% |
| Australia | 10/10 | 2590 days | 4% |
| H. Shela | 9/10 | 2621 days | 4% |
| Kenza | 9/10 | 2621 days | 4% |
| The Weathersons | 8/10 | 2848 days | 4% |
| Jill McGrath | 8/10 | 2858 days | 4% |
| Shira LA | 8/10 | 2863 days | 4% |
| Geoff Steele | 8/10 | 3016 days | 3% |
| Andy Kubic | 4/10 | 3206 days | 2% |
| Adam Emily | 9/10 | 3249 days | 3% |
| estelle D | 7/10 | 3290 days | 2% |
| S E | 1/10 | 3320 days | 1% |
| Pep Elo | 1/10 | 3320 days | 1% |
| Chloe Cox | 8/10 | 3440 days | 2% |
| Julia Redecke | 10/10 | 3545 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3621 days | 2% |
| Matthew Hallowell | 4/10 | 3622 days | 1% |
| Sarah Paddington | 9/10 | 3803 days | 1% |
| Olivier Joubert | 6/10 | 3885 days | 1% |
| Vincent S. | 8/10 | 3931 days | 1% |
| holidaymad from Solihull | 5/10 | 3990 days | 1% |
| Gianpiero Rodari | 10/10 | 4051 days | 1% |
| Michael Bird | 8/10 | 4143 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4235 days | 0% |
| Marion Busch | 7/10 | 4311 days | 0% |
| GARRYBLOWER | 10/10 | 4355 days | 0% |
| Nigel & Annie Dale | 7/10 | 4416 days | 1% |
| Mike Edwards | 3/10 | 4736 days | 1% |
| Charliepot | 6/10 | 4751 days | 1% |
| Steve and Therese Dunne | 9/10 | 4763 days | 1% |
| David | 10/10 | 4781 days | 1% |
| gareth williams | 8/10 | 4812 days | 1% |
| Tuibaby22 | 5/10 | 4842 days | 1% |
| E Wolfger | 10/10 | 5018 days | 1% |
| Michael & Janet | 8/10 | 5036 days | 1% |
| Patrick Grant | 8/10 | 5036 days | 1% |
| Stam | 7/10 | 5037 days | 1% |
| Kolen | 10/10 | 5038 days | 1% |
| Randewyk | 5/10 | 5039 days | 1% |
| David & Sue Lokkerbol | 7/10 | 5041 days | 1% |
| Jurg Pfaendler | 7/10 | 5043 days | 1% |
| Steve Goodyear | 8/10 | 5047 days | 1% |
| Michael Charleston | 10/10 | 5049 days | 1% |
| Josh | 7/10 | 5129 days | 1% |
| damaca | 8/10 | 5208 days | 1% |
| Sabine Tippman | 8/10 | 5378 days | 1% |
| Robin Adair | 7/10 | 5379 days | 1% |
| Steve & Pearl Baker | 8/10 | 5382 days | 1% |
| Malcolm McLean | 4/10 | 5382 days | 1% |
| Chris & Anne Pearson | 5/10 | 5386 days | 1% |
| Raith | 8/10 | 5391 days | 1% |
| katjarege | 7/10 | 5392 days | 1% |
| Stephen Jones | 10/10 | 5392 days | 1% |
| Daniela Borter | 4/10 | 5393 days | 1% |
| Becky Foley | 5/10 | 5406 days | 1% |
| Eduard Wikidal | 9/10 | 5407 days | 1% |
| Ross Hughes | 7/10 | 5411 days | 1% |
| Jackie Morris | 7/10 | 5411 days | 1% |
| Chris | 3/10 | 5412 days | 1% |
| Remco Smit | 10/10 | 5416 days | 1% |
| Wijnhoven | 1/10 | 5417 days | 0% |
| KieranE | 8/10 | 5696 days | 1% |
| paulag | 8/10 | 5696 days | 1% |
| June | 9/10 | 5726 days | 1% |
| Fabrice Modin | 9/10 | 5735 days | 1% |
| maggie Webster | 8/10 | 5743 days | 1% |
| Polil | 8/10 | 5743 days | 1% |
| Evans | 7/10 | 5745 days | 1% |
| Chris el capitan | 5/10 | 5762 days | 1% |
| David | 10/10 | 5764 days | 1% |
| Wielink | 8/10 | 5765 days | 1% |
| Wilbert Germ | 10/10 | 5770 days | 1% |
| Jackie | 10/10 | 5776 days | 1% |
| Kevin and Teresa | 8/10 | 5785 days | 1% |
| Hugli | 10/10 | 5790 days | 1% |
| Allan Bond | 8/10 | 5791 days | 1% |
| Wolfgang G | 10/10 | 5791 days | 1% |
| Peter Ritu | 10/10 | 5791 days | 1% |
| uleugel | 8/10 | 5794 days | 1% |
| Peter Ortner | 8/10 | 5794 days | 1% |
| Catherine Clavel | 8/10 | 5794 days | 1% |
| Jeannot Robert | 10/10 | 5795 days | 1% |
| Richard Pearson | 8/10 | 5795 days | 1% |
| cees juffermans | 8/10 | 5798 days | 1% |
| Beute Jacob | 9/10 | 5798 days | 1% |
| Jakob Jurgen | 10/10 | 5799 days | 1% |
| Sandy Doodson | 8/10 | 5799 days | 1% |
| E.M. Prideaux | 10/10 | 5799 days | 1% |
| Lynette Sal | 9/10 | 5801 days | 1% |
| Johan Vaartjes | 7/10 | 5801 days | 1% |
| Sabine Locker | 9/10 | 5801 days | 1% |
| Stevens Frans | 6/10 | 5802 days | 1% |
| John Borneman | 8/10 | 5802 days | 1% |
| Torsten Gehrke | 10/10 | 5802 days | 1% |
| Greg Kennedy | 10/10 | 5804 days | 1% |
| Florian Knoepfel | 9/10 | 5805 days | 1% |
| Helen and Hans Walser | 10/10 | 5805 days | 1% |
| alanvn | 8/10 | 5960 days | 1% |
| Barry Treve | 9/10 | 6098 days | 1% |
| KathrinS | 7/10 | 6111 days | 1% |
| VolkerS | 9/10 | 6125 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.