Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Carters Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Carters Beach TOP 10 Holiday Park
Valid Reviews
123 Valid Reviews
The Carters Beach TOP 10 Holiday Park experience has a total of 128 reviews. There are 123 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 123 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
28% |
| 9/10 | 19 |
|
15% |
| 8/10 | 35 |
|
28% |
| 7/10 | 15 |
|
12% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 4 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
79.35% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park valid reviews is 79.35% and is based on 123 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 123 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
24% |
| 9/10 | 11 |
|
15% |
| 8/10 | 22 |
|
31% |
| 7/10 | 12 |
|
17% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
6% |
| 4/10 | 2 |
|
3% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
79.17% Average
The raw data average (mean) for all the Carters Beach TOP 10 Holiday Park face-to-face reviews is 79.17% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Debbie | 10/10 | 382 days | 100% |
| Phil | 1/10 | 413 days | 40% |
| Sascha Doobe | 7/10 | 504 days | 87% |
| Charlie | 9/10 | 748 days | 73% |
| Roger Heckly | 10/10 | 807 days | 68% |
| ElizabethE | 10/10 | 838 days | 65% |
| Charlotte Houël | 10/10 | 838 days | 65% |
| Erin Cheng | 10/10 | 869 days | 62% |
| Pierre Marty | 10/10 | 899 days | 59% |
| Caolan Harvey | 8/10 | 899 days | 57% |
| Lewis | 9/10 | 1113 days | 36% |
| Hungrydog | 8/10 | 1172 days | 31% |
| Michele | 6/10 | 1509 days | 10% |
| Stef | 8/10 | 1509 days | 11% |
| Andrew | 10/10 | 1568 days | 9% |
| Kris Day | 10/10 | 1629 days | 7% |
| Joe Johnson | 9/10 | 1660 days | 7% |
| Shar-ron & Jim | 10/10 | 1690 days | 6% |
| Kerry | 8/10 | 1874 days | 5% |
| Emma & Tom | 10/10 | 2209 days | 4% |
| TP&MM | 8/10 | 2240 days | 4% |
| Margie | 9/10 | 2330 days | 4% |
| Australia | 10/10 | 2360 days | 4% |
| H. Shela | 9/10 | 2391 days | 4% |
| Kenza | 9/10 | 2391 days | 4% |
| The Weathersons | 8/10 | 2618 days | 3% |
| Jill McGrath | 8/10 | 2628 days | 3% |
| Shira LA | 8/10 | 2633 days | 3% |
| Geoff Steele | 8/10 | 2786 days | 3% |
| Andy Kubic | 4/10 | 2976 days | 2% |
| Adam Emily | 9/10 | 3019 days | 3% |
| estelle D | 7/10 | 3060 days | 2% |
| S E | 1/10 | 3090 days | 1% |
| Pep Elo | 1/10 | 3090 days | 1% |
| Chloe Cox | 8/10 | 3210 days | 2% |
| Julia Redecke | 10/10 | 3315 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3391 days | 2% |
| Matthew Hallowell | 4/10 | 3392 days | 1% |
| Sarah Paddington | 9/10 | 3573 days | 1% |
| Olivier Joubert | 6/10 | 3655 days | 1% |
| Vincent S. | 8/10 | 3701 days | 1% |
| holidaymad from Solihull | 5/10 | 3760 days | 1% |
| Gianpiero Rodari | 10/10 | 3821 days | 1% |
| Michael Bird | 8/10 | 3913 days | 1% |
| Ara Moore-Tuwhangai | 10/10 | 4005 days | 0% |
| Tiit Pullerits | 9/10 | 4081 days | 0% |
| Marion Busch | 7/10 | 4081 days | 0% |
| GARRYBLOWER | 10/10 | 4125 days | 0% |
| Nigel & Annie Dale | 7/10 | 4186 days | 0% |
| Mike Edwards | 3/10 | 4506 days | 0% |
| Charliepot | 6/10 | 4521 days | 1% |
| Steve and Therese Dunne | 9/10 | 4533 days | 1% |
| David | 10/10 | 4551 days | 1% |
| gareth williams | 8/10 | 4582 days | 1% |
| Tuibaby22 | 5/10 | 4612 days | 0% |
| E Wolfger | 10/10 | 4788 days | 1% |
| Michael & Janet | 8/10 | 4806 days | 1% |
| Patrick Grant | 8/10 | 4806 days | 1% |
| Stam | 7/10 | 4807 days | 1% |
| Kolen | 10/10 | 4808 days | 1% |
| Randewyk | 5/10 | 4809 days | 0% |
| David & Sue Lokkerbol | 7/10 | 4811 days | 1% |
| Jurg Pfaendler | 7/10 | 4813 days | 1% |
| Steve Goodyear | 8/10 | 4817 days | 1% |
| Michael Charleston | 10/10 | 4819 days | 1% |
| Josh | 7/10 | 4899 days | 1% |
| damaca | 8/10 | 4978 days | 1% |
| Sabine Tippman | 8/10 | 5148 days | 1% |
| Robin Adair | 7/10 | 5149 days | 1% |
| Steve & Pearl Baker | 8/10 | 5152 days | 1% |
| Malcolm McLean | 4/10 | 5152 days | 0% |
| Chris & Anne Pearson | 5/10 | 5156 days | 0% |
| Raith | 8/10 | 5161 days | 1% |
| katjarege | 7/10 | 5162 days | 1% |
| Stephen Jones | 10/10 | 5162 days | 1% |
| Daniela Borter | 4/10 | 5163 days | 0% |
| Becky Foley | 5/10 | 5176 days | 0% |
| Eduard Wikidal | 9/10 | 5177 days | 1% |
| Ross Hughes | 7/10 | 5181 days | 1% |
| Jackie Morris | 7/10 | 5181 days | 1% |
| Chris | 3/10 | 5182 days | 0% |
| Remco Smit | 10/10 | 5186 days | 1% |
| Wijnhoven | 1/10 | 5187 days | 0% |
| KieranE | 8/10 | 5466 days | 1% |
| paulag | 8/10 | 5466 days | 1% |
| June | 9/10 | 5496 days | 1% |
| Fabrice Modin | 9/10 | 5505 days | 1% |
| maggie Webster | 8/10 | 5513 days | 1% |
| Polil | 8/10 | 5513 days | 1% |
| Evans | 7/10 | 5515 days | 1% |
| Chris el capitan | 5/10 | 5532 days | 0% |
| David | 10/10 | 5534 days | 1% |
| Wielink | 8/10 | 5535 days | 1% |
| Wilbert Germ | 10/10 | 5540 days | 1% |
| Jackie | 10/10 | 5546 days | 1% |
| Kevin and Teresa | 8/10 | 5555 days | 1% |
| Hugli | 10/10 | 5560 days | 1% |
| Allan Bond | 8/10 | 5561 days | 1% |
| Wolfgang G | 10/10 | 5561 days | 1% |
| Peter Ritu | 10/10 | 5561 days | 1% |
| uleugel | 8/10 | 5564 days | 1% |
| Peter Ortner | 8/10 | 5564 days | 1% |
| Catherine Clavel | 8/10 | 5564 days | 1% |
| Jeannot Robert | 10/10 | 5565 days | 1% |
| Richard Pearson | 8/10 | 5565 days | 1% |
| cees juffermans | 8/10 | 5568 days | 1% |
| Beute Jacob | 9/10 | 5568 days | 1% |
| Jakob Jurgen | 10/10 | 5569 days | 1% |
| Sandy Doodson | 8/10 | 5569 days | 1% |
| E.M. Prideaux | 10/10 | 5569 days | 1% |
| Lynette Sal | 9/10 | 5571 days | 1% |
| Johan Vaartjes | 7/10 | 5571 days | 1% |
| Sabine Locker | 9/10 | 5571 days | 1% |
| Stevens Frans | 6/10 | 5572 days | 1% |
| John Borneman | 8/10 | 5572 days | 1% |
| Torsten Gehrke | 10/10 | 5572 days | 1% |
| Greg Kennedy | 10/10 | 5574 days | 1% |
| Florian Knoepfel | 9/10 | 5575 days | 1% |
| Helen and Hans Walser | 10/10 | 5575 days | 1% |
| alanvn | 8/10 | 5730 days | 1% |
| Barry Treve | 9/10 | 5868 days | 1% |
| KathrinS | 7/10 | 5881 days | 1% |
| VolkerS | 9/10 | 5895 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Carters Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.40% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 67 days. However the Carters Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Carters Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.35% |
| 198 | -3.37% |
| 199 | -3.38% |
| 200 | -3.40% |
| 201 | -3.42% |
| 202 | -3.43% |
| 203 | -3.45% |
| … | … |
Balancing Adjustment
2.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.