Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Westport Kiwi Holiday Park & Motels.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
59 Valid Reviews
The Westport Kiwi Holiday Park & Motels experience has a total of 61 reviews. There are 59 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 59 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 7 |
|
12% |
9/10 | 10 |
|
17% |
8/10 | 16 |
|
27% |
7/10 | 9 |
|
15% |
6/10 | 3 |
|
5% |
5/10 | 6 |
|
10% |
4/10 | 3 |
|
5% |
3/10 | 2 |
|
3% |
2/10 | 0 |
|
0% |
1/10 | 3 |
|
5% |
71.19% Average
The raw data average (mean) for all the Westport Kiwi Holiday Park & Motels valid reviews is 71.19% and is based on 59 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 59 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 3 |
|
9% |
9/10 | 7 |
|
21% |
8/10 | 8 |
|
24% |
7/10 | 4 |
|
12% |
6/10 | 3 |
|
9% |
5/10 | 4 |
|
12% |
4/10 | 1 |
|
3% |
3/10 | 2 |
|
6% |
2/10 | 0 |
|
0% |
1/10 | 2 |
|
6% |
69.12% Average
The raw data average (mean) for all the Westport Kiwi Holiday Park & Motels face-to-face reviews is 69.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
63.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Colin | 5/10 | 39 days | 100% |
Alec | 4/10 | 1074 days | 32% |
Laz. | 8/10 | 1380 days | 21% |
Tori | 9/10 | 1439 days | 17% |
Enzo | 8/10 | 1774 days | 6% |
Lisa | 8/10 | 1866 days | 6% |
Jenn | 8/10 | 1927 days | 6% |
Clem | 7/10 | 2231 days | 5% |
Alyson Reid | 10/10 | 2514 days | 5% |
Aisling Burke | 10/10 | 2807 days | 4% |
Rob & Colleen Elwood | 8/10 | 2930 days | 3% |
phillip dudman | 5/10 | 3164 days | 2% |
Chadd Holland | 9/10 | 3177 days | 3% |
Kiri Pullen | 10/10 | 3429 days | 2% |
Helen Ameis | 7/10 | 3514 days | 2% |
Alistair Millward | 7/10 | 3568 days | 2% |
Manuela Opprecht | 7/10 | 3611 days | 2% |
Alexis Leneveu | 1/10 | 3638 days | 1% |
Bjorn Privat | 8/10 | 3641 days | 2% |
Manuela | 9/10 | 3658 days | 2% |
Tyler Hofer | 10/10 | 3661 days | 2% |
Bert Snel | 8/10 | 3691 days | 2% |
Family Trip | 8/10 | 3937 days | 1% |
Colin Evins | 6/10 | 3955 days | 1% |
Lionel | 9/10 | 3969 days | 1% |
Guillemette | 9/10 | 3969 days | 1% |
Christina Habranke | 5/10 | 3977 days | 1% |
Ariadna & Omer | 9/10 | 4027 days | 1% |
hendrik king | 7/10 | 4210 days | 0% |
Chantal Mortel | 8/10 | 4307 days | 0% |
Dupont | 8/10 | 4308 days | 0% |
Urs Kloter | 6/10 | 4383 days | 1% |
Oliver Hardt | 1/10 | 4656 days | 0% |
Seth & Carla | 8/10 | 4681 days | 1% |
Carel | 6/10 | 4693 days | 1% |
Tom Connis | 5/10 | 4695 days | 1% |
Heather & Jenny | 4/10 | 4773 days | 1% |
Richard Lechevallier | 3/10 | 4775 days | 1% |
Barbara | 3/10 | 5054 days | 1% |
Wegmann Regula | 5/10 | 5311 days | 1% |
Eva | 9/10 | 5415 days | 1% |
kararina Kosten | 10/10 | 5420 days | 1% |
W David R Thomas | 7/10 | 5431 days | 1% |
Omar Frenchy | 9/10 | 5435 days | 1% |
Maarten | 8/10 | 5435 days | 1% |
S.B Lawrence | 9/10 | 5435 days | 1% |
Paul Frew | 8/10 | 5435 days | 1% |
Alain Deslandres | 7/10 | 5439 days | 1% |
Don Morgan | 10/10 | 5439 days | 1% |
Annemiek and Rianne | 7/10 | 5439 days | 1% |
Buss | 8/10 | 5439 days | 1% |
Jorrit Bust | 9/10 | 5440 days | 1% |
Gerry Donoghue | 8/10 | 5440 days | 1% |
Mr & Mrs Sage | 10/10 | 5443 days | 1% |
johanw | 7/10 | 5604 days | 1% |
Kazmeister | 4/10 | 5671 days | 1% |
OliverG1 | 8/10 | 5720 days | 1% |
ChrisD | 5/10 | 5748 days | 1% |
Roy | 1/10 | 5773 days | 0% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Westport Kiwi Holiday Park & Motels experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.65% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Westport Kiwi Holiday Park & Motels experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Westport Kiwi Holiday Park & Motels experience has been adjusted for 32 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
29 | -0.59% |
30 | -0.61% |
31 | -0.63% |
32 | -0.65% |
33 | -0.67% |
34 | -0.69% |
35 | -0.71% |
… | … |
11.53% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.