G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Westport Kiwi Holiday Park & Motels.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Westport Kiwi Holiday Park & Motels
Valid Reviews
61 Valid Reviews
The Westport Kiwi Holiday Park & Motels experience has a total of 63 reviews. There are 61 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 61 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
11% |
| 9/10 | 12 |
|
20% |
| 8/10 | 16 |
|
26% |
| 7/10 | 9 |
|
15% |
| 6/10 | 3 |
|
5% |
| 5/10 | 6 |
|
10% |
| 4/10 | 3 |
|
5% |
| 3/10 | 2 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
5% |
71.80% Average
The raw data average (mean) for all the Westport Kiwi Holiday Park & Motels valid reviews is 71.80% and is based on 61 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 61 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
9% |
| 9/10 | 7 |
|
21% |
| 8/10 | 8 |
|
24% |
| 7/10 | 4 |
|
12% |
| 6/10 | 3 |
|
9% |
| 5/10 | 4 |
|
12% |
| 4/10 | 1 |
|
3% |
| 3/10 | 2 |
|
6% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
6% |
69.12% Average
The raw data average (mean) for all the Westport Kiwi Holiday Park & Motels face-to-face reviews is 69.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| MatthiasB | 9/10 | 504 days | 100% |
| Laura | 9/10 | 504 days | 100% |
| Colin | 5/10 | 596 days | 72% |
| Alec | 4/10 | 1631 days | 5% |
| Laz. | 8/10 | 1937 days | 5% |
| Tori | 9/10 | 1996 days | 5% |
| Enzo | 8/10 | 2331 days | 4% |
| Lisa | 8/10 | 2423 days | 4% |
| Jenn | 8/10 | 2484 days | 4% |
| Clem | 7/10 | 2788 days | 3% |
| Alyson Reid | 10/10 | 3071 days | 3% |
| Aisling Burke | 10/10 | 3364 days | 2% |
| Rob & Colleen Elwood | 8/10 | 3488 days | 2% |
| phillip dudman | 5/10 | 3721 days | 1% |
| Chadd Holland | 9/10 | 3734 days | 1% |
| Kiri Pullen | 10/10 | 3986 days | 1% |
| Helen Ameis | 7/10 | 4071 days | 0% |
| Alistair Millward | 7/10 | 4125 days | 0% |
| Manuela Opprecht | 7/10 | 4168 days | 0% |
| Alexis Leneveu | 1/10 | 4195 days | 0% |
| Bjorn Privat | 8/10 | 4198 days | 0% |
| Manuela | 9/10 | 4215 days | 0% |
| Tyler Hofer | 10/10 | 4219 days | 0% |
| Bert Snel | 8/10 | 4249 days | 0% |
| Family Trip | 8/10 | 4494 days | 1% |
| Colin Evins | 6/10 | 4512 days | 1% |
| Lionel | 9/10 | 4526 days | 1% |
| Guillemette | 9/10 | 4526 days | 1% |
| Christina Habranke | 5/10 | 4534 days | 1% |
| Ariadna & Omer | 9/10 | 4584 days | 1% |
| hendrik king | 7/10 | 4767 days | 1% |
| Chantal Mortel | 8/10 | 4864 days | 1% |
| Dupont | 8/10 | 4865 days | 1% |
| Urs Kloter | 6/10 | 4940 days | 1% |
| Oliver Hardt | 1/10 | 5213 days | 0% |
| Seth & Carla | 8/10 | 5238 days | 1% |
| Carel | 6/10 | 5250 days | 1% |
| Tom Connis | 5/10 | 5252 days | 1% |
| Heather & Jenny | 4/10 | 5330 days | 1% |
| Richard Lechevallier | 3/10 | 5332 days | 0% |
| Barbara | 3/10 | 5611 days | 0% |
| Wegmann Regula | 5/10 | 5868 days | 1% |
| Eva | 9/10 | 5972 days | 1% |
| kararina Kosten | 10/10 | 5977 days | 1% |
| W David R Thomas | 7/10 | 5988 days | 1% |
| Omar Frenchy | 9/10 | 5992 days | 1% |
| Maarten | 8/10 | 5992 days | 1% |
| S.B Lawrence | 9/10 | 5992 days | 1% |
| Paul Frew | 8/10 | 5992 days | 1% |
| Alain Deslandres | 7/10 | 5996 days | 1% |
| Don Morgan | 10/10 | 5996 days | 1% |
| Annemiek and Rianne | 7/10 | 5996 days | 1% |
| Buss | 8/10 | 5996 days | 1% |
| Jorrit Bust | 9/10 | 5997 days | 1% |
| Gerry Donoghue | 8/10 | 5997 days | 1% |
| Mr & Mrs Sage | 10/10 | 6000 days | 1% |
| johanw | 7/10 | 6161 days | 1% |
| Kazmeister | 4/10 | 6228 days | 1% |
| OliverG1 | 8/10 | 6277 days | 1% |
| ChrisD | 5/10 | 6305 days | 1% |
| Roy | 1/10 | 6330 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Westport Kiwi Holiday Park & Motels experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Westport Kiwi Holiday Park & Motels experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Westport Kiwi Holiday Park & Motels experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
4.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.