G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rapahoe Beach Holiday Park
Valid Reviews
96 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 98 reviews. There are 96 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 96 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 41 |
|
43% |
| 9/10 | 23 |
|
24% |
| 8/10 | 14 |
|
15% |
| 7/10 | 8 |
|
8% |
| 6/10 | 4 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
3% |
85.83% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 85.83% and is based on 96 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 96 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Laura Wiemer | 10/10 | 170 days | 100% |
| Ruth | 10/10 | 201 days | 99% |
| Jorgelina | 10/10 | 231 days | 99% |
| cirefice bernard | 9/10 | 231 days | 98% |
| EUNJI | 10/10 | 262 days | 98% |
| John Mitchell | 10/10 | 476 days | 88% |
| Andrew | 10/10 | 504 days | 87% |
| Doug | 10/10 | 504 days | 87% |
| Dora | 10/10 | 535 days | 85% |
| Bruce Ross | 10/10 | 535 days | 85% |
| Jojo&Skoko | 10/10 | 535 days | 85% |
| Franklin | 10/10 | 566 days | 83% |
| Annette McGrath | 7/10 | 596 days | 75% |
| TravelingVan | 10/10 | 627 days | 79% |
| Shenay | 10/10 | 657 days | 77% |
| Sheryl Watson | 9/10 | 810 days | 63% |
| Sally Gillespie | 10/10 | 841 days | 61% |
| Christopher Parker | 10/10 | 841 days | 61% |
| Mike C | 10/10 | 841 days | 61% |
| Ginny | 10/10 | 870 days | 58% |
| velvetmayhem | 9/10 | 901 days | 54% |
| Alex | 9/10 | 901 days | 54% |
| Heledd | 9/10 | 901 days | 54% |
| Tom | 10/10 | 901 days | 54% |
| Wendy | 8/10 | 932 days | 50% |
| Steve Collins | 8/10 | 932 days | 50% |
| Pauline | 10/10 | 932 days | 51% |
| George | 10/10 | 993 days | 45% |
| Chelsea | 10/10 | 993 days | 45% |
| Marie Perret | 9/10 | 993 days | 45% |
| Maria Fidler | 9/10 | 993 days | 45% |
| Mae | 10/10 | 1146 days | 32% |
| Corrina Smith | 10/10 | 1146 days | 32% |
| Riley | 10/10 | 1207 days | 27% |
| Kate Fairhall | 10/10 | 1235 days | 25% |
| Karen Gilchrist | 10/10 | 1235 days | 25% |
| Dannie | 7/10 | 1266 days | 21% |
| Matt | 8/10 | 1266 days | 22% |
| Jamieson Kohe | 10/10 | 1297 days | 21% |
| K Arnold | 1/10 | 1419 days | 6% |
| Emma | 9/10 | 1937 days | 4% |
| Amber | 9/10 | 1965 days | 4% |
| Jay W | 8/10 | 2149 days | 4% |
| Lena L. | 10/10 | 2302 days | 4% |
| Hannah | 10/10 | 2362 days | 4% |
| Georgie | 10/10 | 2637 days | 3% |
| Mirandah | 8/10 | 2668 days | 3% |
| Sebastian | 10/10 | 2727 days | 3% |
| Moritz | 10/10 | 2758 days | 3% |
| Philip Page | 8/10 | 2849 days | 3% |
| Sandra Day | 1/10 | 3033 days | 1% |
| Wolfgang Sulzer | 5/10 | 3343 days | 1% |
| Andrea Aschenbrenner | 10/10 | 3358 days | 2% |
| Kathy Miller | 9/10 | 3385 days | 1% |
| Johanna Dorner | 9/10 | 3412 days | 2% |
| Annalena Harmeyer | 10/10 | 3422 days | 2% |
| Z H | 1/10 | 3426 days | 0% |
| Rebecca Lindsey | 10/10 | 3457 days | 1% |
| Tracy Ivory | 4/10 | 3488 days | 1% |
| Greg MacFire | 10/10 | 3494 days | 1% |
| Ivan Wee | 8/10 | 3522 days | 1% |
| Ulrich Rix | 8/10 | 3763 days | 1% |
| Ives van Neck | 7/10 | 3785 days | 1% |
| Bianca Nielsen | 10/10 | 3792 days | 1% |
| Philippa and Adam | 6/10 | 3795 days | 1% |
| Manu Hume | 9/10 | 3800 days | 1% |
| Singapore Sling | 6/10 | 3854 days | 1% |
| Tom H | 10/10 | 4129 days | 0% |
| Nicki Rehn | 10/10 | 4145 days | 0% |
| Tim Porter | 9/10 | 4189 days | 0% |
| Helene Andersen | 9/10 | 4489 days | 0% |
| Douglas Dean | 9/10 | 4494 days | 0% |
| Antton Vappula | 9/10 | 4512 days | 0% |
| Michael Turek | 9/10 | 4522 days | 1% |
| Tanje Norton | 10/10 | 4522 days | 1% |
| Sugar Price | 7/10 | 4522 days | 1% |
| Florian Carli | 9/10 | 4553 days | 1% |
| Orla Hughes | 9/10 | 4562 days | 0% |
| Abby Rescr | 7/10 | 4859 days | 0% |
| Frederick Dean | 9/10 | 4859 days | 0% |
| Helen Dean | 9/10 | 4859 days | 0% |
| Joey Mertzig | 9/10 | 4876 days | 0% |
| Henry Howard | 10/10 | 4918 days | 1% |
| Jaap & Susanne | 7/10 | 5233 days | 0% |
| Cindy & Glen Kerunsky | 9/10 | 5240 days | 0% |
| Heini | 8/10 | 5252 days | 0% |
| Fran Williams | 8/10 | 5570 days | 0% |
| Winskowsky | 3/10 | 5592 days | 0% |
| Kuno Eugster | 7/10 | 5598 days | 0% |
| Marleen Meyers | 8/10 | 5601 days | 0% |
| Bob Warne | 7/10 | 5601 days | 0% |
| Irene and Thib Schneider | 6/10 | 5606 days | 0% |
| Patrick Hugener | 8/10 | 5614 days | 0% |
| mikestep | 8/10 | 6289 days | 0% |
| davidne | 8/10 | 6289 days | 0% |
| David_H | 6/10 | 6348 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 158 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 155 | -1.67% |
| 156 | -1.68% |
| 157 | -1.69% |
| 158 | -1.70% |
| 159 | -1.71% |
| 160 | -1.72% |
| 161 | -1.73% |
| … | … |
Balancing Adjustment
0.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.