Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rapahoe Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rapahoe Beach Holiday Park
Valid Reviews
94 Valid Reviews
The Rapahoe Beach Holiday Park experience has a total of 96 reviews. There are 94 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 94 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
43% |
| 9/10 | 22 |
|
23% |
| 8/10 | 14 |
|
15% |
| 7/10 | 8 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
3% |
85.64% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park valid reviews is 85.64% and is based on 94 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 94 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 9 |
|
41% |
| 8/10 | 6 |
|
27% |
| 7/10 | 4 |
|
18% |
| 6/10 | 2 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.18% Average
The raw data average (mean) for all the Rapahoe Beach Holiday Park face-to-face reviews is 78.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ruth | 10/10 | 19 days | 100% |
| Jorgelina | 10/10 | 49 days | 100% |
| EUNJI | 10/10 | 80 days | 100% |
| John Mitchell | 10/10 | 294 days | 95% |
| Andrew | 10/10 | 322 days | 94% |
| Doug | 10/10 | 322 days | 94% |
| Dora | 10/10 | 353 days | 93% |
| Bruce Ross | 10/10 | 353 days | 93% |
| Jojo&Skoko | 10/10 | 353 days | 93% |
| Franklin | 10/10 | 384 days | 92% |
| Annette McGrath | 7/10 | 414 days | 84% |
| TravelingVan | 10/10 | 445 days | 89% |
| Shenay | 10/10 | 475 days | 87% |
| Sheryl Watson | 9/10 | 628 days | 77% |
| Sally Gillespie | 10/10 | 659 days | 75% |
| Christopher Parker | 10/10 | 659 days | 75% |
| Mike C | 10/10 | 659 days | 75% |
| Ginny | 10/10 | 688 days | 73% |
| velvetmayhem | 9/10 | 719 days | 70% |
| Alex | 9/10 | 719 days | 70% |
| Heledd | 9/10 | 719 days | 70% |
| Tom | 10/10 | 719 days | 71% |
| Wendy | 8/10 | 750 days | 67% |
| Steve Collins | 8/10 | 750 days | 67% |
| Pauline | 10/10 | 750 days | 68% |
| George | 10/10 | 811 days | 62% |
| Chelsea | 10/10 | 811 days | 62% |
| Marie Perret | 9/10 | 811 days | 62% |
| Maria Fidler | 9/10 | 811 days | 62% |
| Mae | 10/10 | 964 days | 47% |
| Corrina Smith | 10/10 | 964 days | 47% |
| Riley | 10/10 | 1025 days | 42% |
| Kate Fairhall | 10/10 | 1053 days | 39% |
| Karen Gilchrist | 10/10 | 1053 days | 39% |
| Dannie | 7/10 | 1084 days | 34% |
| Matt | 8/10 | 1084 days | 36% |
| Jamieson Kohe | 10/10 | 1115 days | 34% |
| K Arnold | 1/10 | 1237 days | 10% |
| Emma | 9/10 | 1755 days | 5% |
| Amber | 9/10 | 1783 days | 5% |
| Jay W | 8/10 | 1967 days | 5% |
| Lena L. | 10/10 | 2120 days | 4% |
| Hannah | 10/10 | 2180 days | 4% |
| Georgie | 10/10 | 2455 days | 4% |
| Mirandah | 8/10 | 2486 days | 4% |
| Sebastian | 10/10 | 2545 days | 4% |
| Moritz | 10/10 | 2576 days | 4% |
| Philip Page | 8/10 | 2667 days | 3% |
| Sandra Day | 1/10 | 2851 days | 1% |
| Wolfgang Sulzer | 5/10 | 3161 days | 2% |
| Andrea Aschenbrenner | 10/10 | 3176 days | 2% |
| Kathy Miller | 9/10 | 3203 days | 2% |
| Johanna Dorner | 9/10 | 3230 days | 2% |
| Annalena Harmeyer | 10/10 | 3240 days | 2% |
| Z H | 1/10 | 3244 days | 1% |
| Rebecca Lindsey | 10/10 | 3275 days | 2% |
| Tracy Ivory | 4/10 | 3306 days | 1% |
| Greg MacFire | 10/10 | 3312 days | 2% |
| Ivan Wee | 8/10 | 3340 days | 2% |
| Ulrich Rix | 8/10 | 3581 days | 2% |
| Ives van Neck | 7/10 | 3603 days | 1% |
| Bianca Nielsen | 10/10 | 3610 days | 1% |
| Philippa and Adam | 6/10 | 3613 days | 1% |
| Manu Hume | 9/10 | 3618 days | 1% |
| Singapore Sling | 6/10 | 3672 days | 1% |
| Tom H | 10/10 | 3947 days | 1% |
| Nicki Rehn | 10/10 | 3963 days | 1% |
| Tim Porter | 9/10 | 4007 days | 1% |
| Helene Andersen | 9/10 | 4307 days | 0% |
| Douglas Dean | 9/10 | 4312 days | 0% |
| Antton Vappula | 9/10 | 4330 days | 0% |
| Michael Turek | 9/10 | 4340 days | 0% |
| Tanje Norton | 10/10 | 4340 days | 0% |
| Sugar Price | 7/10 | 4340 days | 0% |
| Florian Carli | 9/10 | 4371 days | 0% |
| Orla Hughes | 9/10 | 4380 days | 1% |
| Abby Rescr | 7/10 | 4677 days | 1% |
| Frederick Dean | 9/10 | 4677 days | 1% |
| Helen Dean | 9/10 | 4677 days | 1% |
| Joey Mertzig | 9/10 | 4694 days | 1% |
| Henry Howard | 10/10 | 4736 days | 1% |
| Jaap & Susanne | 7/10 | 5051 days | 1% |
| Cindy & Glen Kerunsky | 9/10 | 5058 days | 1% |
| Heini | 8/10 | 5070 days | 1% |
| Fran Williams | 8/10 | 5388 days | 1% |
| Winskowsky | 3/10 | 5410 days | 0% |
| Kuno Eugster | 7/10 | 5416 days | 1% |
| Marleen Meyers | 8/10 | 5419 days | 1% |
| Bob Warne | 7/10 | 5419 days | 1% |
| Irene and Thib Schneider | 6/10 | 5424 days | 1% |
| Patrick Hugener | 8/10 | 5432 days | 1% |
| mikestep | 8/10 | 6107 days | 1% |
| davidne | 8/10 | 6107 days | 1% |
| David_H | 6/10 | 6166 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rapahoe Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Rapahoe Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rapahoe Beach Holiday Park experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| … | … |
Balancing Adjustment
0.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.