Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spring Creek Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spring Creek Holiday Park
Valid Reviews
63 Valid Reviews
The Spring Creek Holiday Park experience has a total of 67 reviews. There are 63 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 63 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
11% |
| 9/10 | 10 |
|
16% |
| 8/10 | 17 |
|
27% |
| 7/10 | 13 |
|
21% |
| 6/10 | 6 |
|
10% |
| 5/10 | 1 |
|
2% |
| 4/10 | 6 |
|
10% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
3% |
| 1/10 | 1 |
|
2% |
72.54% Average
The raw data average (mean) for all the Spring Creek Holiday Park valid reviews is 72.54% and is based on 63 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 63 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 1 |
|
11% |
| 8/10 | 2 |
|
22% |
| 7/10 | 2 |
|
22% |
| 6/10 | 3 |
|
33% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
11% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
67.78% Average
The raw data average (mean) for all the Spring Creek Holiday Park face-to-face reviews is 67.78% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.66%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nancylynn Opiola | 2/10 | 19 days | 46% |
| Ailsa McIntosh | 10/10 | 81 days | 100% |
| Amy Shoemake | 8/10 | 1177 days | 28% |
| Phil | 2/10 | 1391 days | 7% |
| Nicole | 8/10 | 1603 days | 7% |
| Louise | 9/10 | 1817 days | 5% |
| Ying | 9/10 | 1937 days | 4% |
| Joe Johnson | 6/10 | 1968 days | 4% |
| Kay | 7/10 | 2090 days | 4% |
| Robert Adler | 8/10 | 2182 days | 4% |
| Maria | 6/10 | 2182 days | 3% |
| Ian & Wendy | 10/10 | 2211 days | 4% |
| Pierre-Yves | 5/10 | 2211 days | 3% |
| Richard & Chris, UK | 9/10 | 2242 days | 4% |
| Mrs Lounis | 8/10 | 2273 days | 4% |
| Rose | 4/10 | 2395 days | 2% |
| Kate | 10/10 | 2487 days | 3% |
| Lorraine | 8/10 | 2548 days | 3% |
| Keelin | 9/10 | 2638 days | 3% |
| Angela | 8/10 | 2699 days | 3% |
| ian kennedy | 7/10 | 2699 days | 3% |
| Fer&And | 7/10 | 2760 days | 3% |
| Bex & Jake | 8/10 | 2852 days | 3% |
| Ray Tombs | 8/10 | 2882 days | 3% |
| Peter Edmead | 10/10 | 2913 days | 3% |
| Taryn | 10/10 | 2913 days | 3% |
| Laura Clay | 10/10 | 2913 days | 3% |
| Fulvio Poncini | 9/10 | 2941 days | 3% |
| Lene Hendel | 8/10 | 2958 days | 2% |
| Aisling Burke | 8/10 | 3244 days | 2% |
| Alex Dorrington | 10/10 | 3319 days | 2% |
| Amy Smith | 4/10 | 3326 days | 1% |
| Saskia Ruttor | 9/10 | 3380 days | 2% |
| Becky and James | 7/10 | 3438 days | 1% |
| Kerri-anne Brough | 4/10 | 3581 days | 1% |
| W Donovan | 8/10 | 3588 days | 1% |
| Ray Tombs | 8/10 | 3602 days | 1% |
| Gay Taaffe | 9/10 | 3632 days | 1% |
| Helena Bond | 7/10 | 3642 days | 1% |
| Goldfinger | 9/10 | 3642 days | 1% |
| Fabian Börger | 7/10 | 3643 days | 1% |
| Philippa and Adam | 7/10 | 3658 days | 1% |
| Phillippa McLernon | 7/10 | 3663 days | 1% |
| John Jones | 6/10 | 3694 days | 1% |
| Brian Higgins | 8/10 | 3697 days | 1% |
| Samantha Heim | 6/10 | 3715 days | 0% |
| Harriet Bramley | 7/10 | 3844 days | 1% |
| Rebecca Can | 7/10 | 3885 days | 1% |
| Harriet MacMillan | 8/10 | 3953 days | 1% |
| Zac_Sophie | 1/10 | 4008 days | 0% |
| Kim Frey | 8/10 | 4063 days | 0% |
| Viki Ziemba | 7/10 | 4092 days | 0% |
| Andy Cummins | 4/10 | 4726 days | 0% |
| Doug Digstravel | 9/10 | 4798 days | 1% |
| Cmi | 4/10 | 4859 days | 0% |
| Inge & Erik | 8/10 | 5114 days | 0% |
| Peter Field | 7/10 | 5115 days | 0% |
| Rebecca & Hugh Small | 9/10 | 5205 days | 0% |
| harvey717 | 4/10 | 5529 days | 0% |
| Tony B | 7/10 | 5816 days | 0% |
| Birgit Farwig | 8/10 | 5816 days | 0% |
| GemmaC | 6/10 | 6158 days | 0% |
| Kiwi | 6/10 | 6159 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spring Creek Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Spring Creek Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spring Creek Holiday Park experience has been adjusted for 10 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 7 | -0.15% |
| 8 | -0.17% |
| 9 | -0.19% |
| 10 | -0.21% |
| 11 | -0.23% |
| 12 | -0.25% |
| 13 | -0.27% |
| … | … |
Balancing Adjustment
4.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.