Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spring Creek Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
59 Valid Reviews
The Spring Creek Holiday Park experience has a total of 63 reviews. There are 59 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 59 valid reviews:
The raw data average (mean) for all the Spring Creek Holiday Park valid reviews is 73.73% and is based on 59 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 59 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
The raw data average (mean) for all the Spring Creek Holiday Park face-to-face reviews is 67.78% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Joe Johnson||6/10||382 days||67%|
|Robert Adler||8/10||596 days||44%|
|Ian & Wendy||10/10||625 days||42%|
|Richard & Chris, UK||9/10||656 days||37%|
|Mrs Lounis||8/10||687 days||31%|
|ian kennedy||7/10||1113 days||5%|
|Bex & Jake||8/10||1266 days||5%|
|Ray Tombs||8/10||1296 days||5%|
|Peter Edmead||10/10||1327 days||5%|
|Laura Clay||10/10||1327 days||5%|
|Fulvio Poncini||9/10||1355 days||5%|
|Lene Hendel||8/10||1372 days||4%|
|Aisling Burke||8/10||1658 days||4%|
|Alex Dorrington||10/10||1733 days||4%|
|Amy Smith||4/10||1740 days||3%|
|Saskia Ruttor||9/10||1794 days||4%|
|Becky and James||7/10||1852 days||3%|
|Kerri-anne Brough||4/10||1996 days||3%|
|W Donovan||8/10||2002 days||3%|
|Ray Tombs||8/10||2016 days||3%|
|Gay Taaffe||9/10||2046 days||3%|
|Helena Bond||7/10||2056 days||3%|
|Fabian Börger||7/10||2057 days||3%|
|Philippa and Adam||7/10||2072 days||3%|
|Phillippa McLernon||7/10||2077 days||3%|
|John Jones||6/10||2108 days||3%|
|Brian Higgins||8/10||2111 days||3%|
|Samantha Heim||6/10||2129 days||2%|
|Harriet Bramley||7/10||2258 days||3%|
|Rebecca Can||7/10||2299 days||2%|
|Harriet MacMillan||8/10||2367 days||2%|
|Kim Frey||8/10||2477 days||2%|
|Viki Ziemba||7/10||2506 days||2%|
|Andy Cummins||4/10||3140 days||0%|
|Doug Digstravel||9/10||3212 days||1%|
|Inge & Erik||8/10||3528 days||0%|
|Peter Field||7/10||3529 days||0%|
|Rebecca & Hugh Small||9/10||3619 days||0%|
|Tony B||7/10||4230 days||1%|
|Birgit Farwig||8/10||4230 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spring Creek Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Spring Creek Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spring Creek Holiday Park experience has been adjusted for 13 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.