Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spring Creek Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spring Creek Holiday Park
Valid Reviews
63 Valid Reviews
The Spring Creek Holiday Park experience has a total of 67 reviews. There are 63 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 63 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
11% |
| 9/10 | 10 |
|
16% |
| 8/10 | 17 |
|
27% |
| 7/10 | 13 |
|
21% |
| 6/10 | 6 |
|
10% |
| 5/10 | 1 |
|
2% |
| 4/10 | 6 |
|
10% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
3% |
| 1/10 | 1 |
|
2% |
72.54% Average
The raw data average (mean) for all the Spring Creek Holiday Park valid reviews is 72.54% and is based on 63 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 63 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 1 |
|
11% |
| 8/10 | 2 |
|
22% |
| 7/10 | 2 |
|
22% |
| 6/10 | 3 |
|
33% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
11% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
67.78% Average
The raw data average (mean) for all the Spring Creek Holiday Park face-to-face reviews is 67.78% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.84%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nancylynn Opiola | 2/10 | 159 days | 46% |
| Ailsa McIntosh | 10/10 | 221 days | 100% |
| Amy Shoemake | 8/10 | 1317 days | 20% |
| Phil | 2/10 | 1531 days | 4% |
| Nicole | 8/10 | 1743 days | 5% |
| Louise | 9/10 | 1957 days | 5% |
| Ying | 9/10 | 2077 days | 4% |
| Joe Johnson | 6/10 | 2108 days | 4% |
| Kay | 7/10 | 2230 days | 4% |
| Robert Adler | 8/10 | 2322 days | 4% |
| Maria | 6/10 | 2322 days | 3% |
| Ian & Wendy | 10/10 | 2351 days | 4% |
| Pierre-Yves | 5/10 | 2351 days | 3% |
| Richard & Chris, UK | 9/10 | 2382 days | 4% |
| Mrs Lounis | 8/10 | 2413 days | 4% |
| Rose | 4/10 | 2535 days | 2% |
| Kate | 10/10 | 2627 days | 3% |
| Lorraine | 8/10 | 2688 days | 3% |
| Keelin | 9/10 | 2778 days | 3% |
| Angela | 8/10 | 2839 days | 3% |
| ian kennedy | 7/10 | 2839 days | 3% |
| Fer&And | 7/10 | 2900 days | 3% |
| Bex & Jake | 8/10 | 2992 days | 3% |
| Ray Tombs | 8/10 | 3022 days | 2% |
| Peter Edmead | 10/10 | 3053 days | 2% |
| Taryn | 10/10 | 3053 days | 2% |
| Laura Clay | 10/10 | 3053 days | 2% |
| Fulvio Poncini | 9/10 | 3081 days | 2% |
| Lene Hendel | 8/10 | 3098 days | 2% |
| Aisling Burke | 8/10 | 3384 days | 2% |
| Alex Dorrington | 10/10 | 3459 days | 2% |
| Amy Smith | 4/10 | 3466 days | 1% |
| Saskia Ruttor | 9/10 | 3520 days | 2% |
| Becky and James | 7/10 | 3578 days | 1% |
| Kerri-anne Brough | 4/10 | 3722 days | 1% |
| W Donovan | 8/10 | 3728 days | 1% |
| Ray Tombs | 8/10 | 3742 days | 1% |
| Gay Taaffe | 9/10 | 3772 days | 1% |
| Helena Bond | 7/10 | 3782 days | 1% |
| Goldfinger | 9/10 | 3783 days | 1% |
| Fabian Börger | 7/10 | 3783 days | 1% |
| Philippa and Adam | 7/10 | 3798 days | 1% |
| Phillippa McLernon | 7/10 | 3803 days | 1% |
| John Jones | 6/10 | 3834 days | 1% |
| Brian Higgins | 8/10 | 3837 days | 1% |
| Samantha Heim | 6/10 | 3855 days | 0% |
| Harriet Bramley | 7/10 | 3984 days | 1% |
| Rebecca Can | 7/10 | 4025 days | 0% |
| Harriet MacMillan | 8/10 | 4093 days | 0% |
| Zac_Sophie | 1/10 | 4149 days | 0% |
| Kim Frey | 8/10 | 4203 days | 0% |
| Viki Ziemba | 7/10 | 4232 days | 0% |
| Andy Cummins | 4/10 | 4866 days | 0% |
| Doug Digstravel | 9/10 | 4938 days | 1% |
| Cmi | 4/10 | 4999 days | 0% |
| Inge & Erik | 8/10 | 5254 days | 1% |
| Peter Field | 7/10 | 5255 days | 0% |
| Rebecca & Hugh Small | 9/10 | 5345 days | 1% |
| harvey717 | 4/10 | 5669 days | 0% |
| Tony B | 7/10 | 5956 days | 0% |
| Birgit Farwig | 8/10 | 5956 days | 1% |
| GemmaC | 6/10 | 6298 days | 0% |
| Kiwi | 6/10 | 6299 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spring Creek Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.51% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Spring Creek Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spring Creek Holiday Park experience has been adjusted for 151 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 148 | -1.48% |
| 149 | -1.49% |
| 150 | -1.50% |
| 151 | -1.51% |
| 152 | -1.52% |
| 153 | -1.53% |
| 154 | -1.54% |
| … | … |
Balancing Adjustment
4.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.