Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Spring Creek Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Spring Creek Holiday Park

Valid Reviews

51 Valid Reviews

The Spring Creek Holiday Park experience has a total of 55 reviews. There are 51 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 51 valid reviews:

Rating Count Percentage
10/10 6
12%
9/10 8
16%
8/10 14
27%
7/10 12
24%
6/10 4
8%
5/10 0
0%
4/10 6
12%
3/10 0
0%
2/10 0
0%
1/10 1
2%

73.92% Average

The raw data average (mean) for all the Spring Creek Holiday Park valid reviews is 73.92% and is based on 51 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

9 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 51 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 9 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 1
11%
8/10 2
22%
7/10 2
22%
6/10 3
33%
5/10 0
0%
4/10 1
11%
3/10 0
0%
2/10 0
0%
1/10 0
0%

67.78% Average

The raw data average (mean) for all the Spring Creek Holiday Park face-to-face reviews is 67.78% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.42%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Ian & Wendy 10/10 17 days 99.95 100%
Richard & Chris, UK 9/10 48 days 99.63 100%
Mrs Lounis 8/10 79 days 94.06 94%
Rose 4/10 201 days 73.94 74%
Kate 10/10 293 days 86.4 86%
Lorraine 8/10 354 days 76.14 76%
Keelin 9/10 444 days 68.76 69%
Angela 8/10 505 days 56.61 57%
ian kennedy 7/10 505 days 54.23 54%
Fer&And 7/10 566 days 44.9 45%
Bex & Jake 8/10 658 days 33.5 34%
Ray Tombs 8/10 688 days 29.69 30%
Peter Edmead 10/10 719 days 27.4 27%
Taryn 10/10 719 days 27.4 27%
Laura Clay 10/10 719 days 27.4 27%
Fulvio Poncini 9/10 747 days 24.19 24%
Lene Hendel 8/10 764 days 21.24 21%
Aisling Burke 8/10 1050 days 5.05 5%
Alex Dorrington 10/10 1125 days 4.94 5%
Amy Smith 4/10 1132 days 3.89 4%
Saskia Ruttor 9/10 1186 days 4.82 5%
Becky and James 7/10 1244 days 4.28 4%
Kerri-anne Brough 4/10 1388 days 3.5 3%
W Donovan 8/10 1394 days 4.19 4%
Ray Tombs 8/10 1408 days 4.17 4%
Gay Taaffe 9/10 1438 days 4.33 4%
Helena Bond 7/10 1448 days 3.92 4%
Goldfinger 9/10 1449 days 4.31 4%
Fabian Börger 7/10 1449 days 3.92 4%
Philippa and Adam 7/10 1464 days 3.89 4%
Phillippa McLernon 7/10 1469 days 3.88 4%
John Jones 6/10 1500 days 3.49 3%
Brian Higgins 8/10 1503 days 3.99 4%
Samantha Heim 6/10 1521 days true 3.46 3%
Harriet Bramley 7/10 1650 days 3.56 4%
Rebecca Can 7/10 1691 days 3.49 3%
Harriet MacMillan 8/10 1759 days 3.52 4%
Zac_Sophie 1/10 1815 days 2.62 3%
Kim Frey 8/10 1869 days 3.31 3%
Viki Ziemba 7/10 1898 days 3.12 3%
Andy Cummins 4/10 2532 days true 1.73 2%
Doug Digstravel 9/10 2604 days 2.05 2%
Cmi 4/10 2665 days 1.52 2%
Inge & Erik 8/10 2920 days true 1.36 1%
Peter Field 7/10 2921 days true 1.3 1%
Rebecca & Hugh Small 9/10 3011 days true 1.25 1%
harvey717 4/10 3335 days 0.49 0%
Tony B 7/10 3622 days true 0.05 0%
Birgit Farwig 8/10 3622 days true 0.05 0%
GemmaC 6/10 3964 days true 0.0 0%
Kiwi 6/10 3965 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spring Creek Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.14% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Spring Creek Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Spring Creek Holiday Park experience has been adjusted for 7 days. Adjustments are according to the following table.

Days Adjustment
4 -0.08%
5 -0.10%
6 -0.12%
7 -0.14%
8 -0.16%
9 -0.18%
10 -0.20%

Final Ranking Score

82%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.